Experience
Jan 2024 - Present
1 year 8 months
- Control & set up inbound channel for data privacy requests
- Report to the data privacy team lead
- Ensure agile, goal-oriented & efficient execution of data privacy projects & initiatives
- Develop & establish an agile workflow for optimized handling of privacy requests
- Act as liaison between business units & agile data privacy team
- Gather & analyze requirements from business units to support projects
- Use project management tools like Jira & Confluence to optimize workflows
- Prepare, facilitate & document lessons learned and retrospectives
- Introduce process mining & BPMN in Confluence
- Analyze existing processes, identify improvement opportunities & design solutions to boost efficiency & effectiveness
- Develop a concept for introducing automation in existing tools
Mar 2023 - Present
2 years 6 months
- Lead & build Business Management Office for IT infrastructure
- Security clearance level 2 (SÜ2) obtained
- Report to project management LI11
- Manage multiple external staff supporting IT supply, provisioning & operations at Bundeswehr overseas offices
- Lead & coordinate commissioned services like file service migration
- Prepare decision papers (e.g. project plans, governance models, communication plans, controlling models, RACI matrices)
- Gather customer requirements
- Develop program-wide knowledge management using Confluence, create Jira concept
- Introduce process mining & BPMN in Confluence
- Analyze existing processes, identify improvement opportunities & design solutions to boost efficiency & effectiveness
- Develop a concept for introducing automation in existing tools
- Responsible for risk management, reporting, quality management & resource planning in the program
- Advance project methodology with agile practices
Jan 2021 - Jul 2022
1 year 7 months
- Budget: €10+M, 15 FTE
- Build & lead Cloud Security team
- Responsible for deliverable LI19 Work Package 13 Encryption
- Introduce agile methods
- Develop Zero Trust concept (incl. IAM, PKI & PAM) for cloud migration projects & new Bundeswehr data centers
- Manage requirements per Bundeswehr & BSI regulations
Dec 2018 - Dec 2022
4 years 1 month
- Lead & build Program Management Office Cloud for Bundeswehr
- Report directly to Program Director Cloud (E2), budget €5M, 10 FTE
- Responsible for deliverable 'Concept for Bundeswehr Private Cloud Strategy'
- Oversee corporate planning & resource management in the program
- On-/offboard staff
- Manage external tenders per procurement law & hire staff
- Manage 4 internal staff & 6 external vendors
- Handle partner & stakeholder management
- Responsible for risk management & reporting in the program
- Manage documentation across all area projects as central interface for program management per ISO 9001, EPDF & PM4BWI
- Conduct several internal & external ISO 9001 audits
- Make the cloud program agile in hybrid mode → transform PMO into Cloud OneTeam Enablement (COTE) & adapt classic processes with agile methods
- Prepare, facilitate & document lessons learned and retrospectives
May 2017 - Jul 2018
1 year 3 months
- Build strategic B2B sales
- Report directly to COO
- Full P&L responsibility (€7.5M, revenue up ~5% p.a.)
- Collaborate with controlling, marketing, IT infrastructure/data center & development (eCommerce, DBs, software)
- Build a sales pipeline & drive order intake
- Structure & improve sales process
- Manage pre-sales staff
- Plan & execute client acquisition & trade show appearances
- Manage launch of new cloud SaaS solution
- Build B2B partner network
Jul 2015 - Aug 2016
1 year 2 months
- PM in executive staff of Dr. Ferri Abolhassan (Managing Director IT Division, ~30,000 staff)
- Contribute to strategic programs & projects
- Define solution concepts: conduct analyses & prepare options
- Manage governance structures: prep & follow up T-Systems executive meetings & supervisory board sessions from delivery perspective
- Support decision papers & management briefings, incl. M&A analyses
- Create briefings for executive management
- Draft agendas, minutes & task tracking for Management Committee sessions of IT Division & T-Security
Jul 2014 - Jul 2015
1 year 1 month
- Lead subproject to implement target costing in delivering IT collaboration services from private cloud
- Cost analysis for private cloud IT services
- Stakeholder management for process & cost optimization
- Document processes in Word & PowerPoint
- Support problem management with Excel analyses
- Support incident management with Excel analyses
- Assist reporting on installation process
Feb 2012 - Dec 2013
1 year 11 months
- 1st & 2nd level support for technical customer inquiries
- Configure GSM & UMTS services
- Hardware configuration of products & services
- Admin & 1st level support for sales in MS Dynamics CRM
- Improve data quality in MS Dynamics CRM customer DB
- Test incident platform per ITSM
- Support projects, testing & test project lead for routing platform