Established and led QA processes for IoT-embedded systems utilizing Wi-Fi, Zigbee, and DALI protocols
Responsible for requirement validation, end-to-end manual testing, and defining test and release strategies to ensure seamless product delivery and stakeholder alignment
Close collaboration with clients and internal stakeholders
Developed data-driven quality dashboards and reports, improving stakeholder visibility and enabling faster, more informed decision-making
Worked with an agile mindset in a Scrum/Kanban team using Jira, Confluence, and TestRail
Jan 2019 - Jul 2020
1 year 7 months
App Tester
grandcentrix GmbH
Performed end-to-end user acceptance testing, regression, exploratory, smoke-testing, black-box, and manual testing on iOS, Android, and web interfaces with hardware in the loop
Aug 2014 - Aug 2016
2 years 1 month
Lead E-Learning Technologies Specialist
HOT Telecommunication Systems Ltd
Facilitated innovative e-learning solution implementation throughout the group
Led hands-on development and release strategies for user-facing digital and IoT products
Developed and designed new e-learning training materials such as online course wares and e-learning products
Built user-first QA processes, preventing defects early and enabling smooth, high-impact product launches
Worked closely with managers, SMEs, and executives
Aug 2014 - Aug 2016
2 years 1 month
Project Manager and Instructional Designer
John Bryce Training
Managed the development, design, and implementation of e-learning projects and solutions for high-tech, banking, defense, health insurance, pharmaceutical, and government sectors
Located and managed subcontractors, composed sales quotes, and created project Gantt charts
Worked closely with managers, SMEs, and executives
May 2012 - Jan 2013
9 months
IT Help Desk
Ceragon Networks Ltd
Jan 2011 - May 2012
1 year 5 months
Tech Support
Golden Lines Ltd
Dec 2006 - Jan 2010
3 years 2 months
Cologne, Germany
Corporate Trainer & Supervisor
Pelephone Communications Ltd
Led training programs and managed shifts for the technical and content customer services teams
Designed and delivered structured training to develop employees' technical expertise, customer interaction skills, and problem-solving abilities
Provided hands-on coaching, mentorship, and performance feedback to ensure a high standard of service
Managed team operations, analyzed performance data, and implemented improvements to enhance efficiency and customer experience