Eric Bouendeu - Quality Assurance Manager (QSV)

Kelkheim (Taunus), Germany

Experience

Oct 2024 - Present

1 year 4 months

Quality Assurance Manager (QSV)

Bundesagentur für Arbeit

Supported the International Web Presence project of the Federal Employment Agency (IntWeb) in quality management, aiming to take responsibility for process and project result quality according to the agency's standards. The project's main goals are to give professionals abroad a quick overview of their opportunities to come to Germany and, by providing access to services, enable them to take the necessary steps consistently and with digital support.
Setting basic guidelines using the QA handbook
Summarizing test results in QA reports for PLA
Analyzing project results for improvement opportunities
Quality management of requirements analysis (especially processes, methods and tools)
Ensuring compliance with SERA requirements
Creating a cross-project test concept
Agreeing on sprint closure reports
Formal review of work results according to guidelines and/or project plan
Point of contact for internal audit, external audits by auditors or the Federal Audit Office (BRH)
Technologies: JIRA, Confluence, MS Office, GitLab, Kubernetes

May 2024 - Jun 2025

1 year 2 months

Germany

Data Analyst

BNP Paribas S.A. Niederlassung Deutschland

Supported the Tribe Data team in Business Analytics & Information, which acts as the bank's central service unit and performs various data-driven requirement analyses for different departments. My role was to handle data-driven tasks from areas like marketing, trading/securities and others. This included data management and preprocessing, providing target audiences and creating dashboards.
Analyzing and processing large data sets from various source systems, including cloud data sources (AWS)
Extracting and cleaning relevant information from SQL-based databases and cloud systems
Building interactive dashboards and reports in Spotfire and Power BI to visualize complex payment flows and KPIs
Business analysis and technical implementation to trace and control payment flows between different account types such as securities accounts, fixed-term deposits, overnight deposits, checking accounts and external accounts
Developing SAS logic for transaction aggregation, prioritization and validation, including cumulative calculations over periods to identify missing or delayed payments
Calculating cumulative payment inflows as well as planned vs. actual comparisons for liquidity management and cash flow analysis
Providing data and dashboards as a basis for management decisions and to meet regulatory requirements (BAIT, MaRisk)
Data modeling and building efficient data flows for reporting and analysis purposes
Close collaboration with departments such as payments, controlling, marketing and trading/securities to translate business requirements into technical solutions
Technologies: Microstrategy Developer & Web, AWS (data integration), SAS 9.4, Power BI, Spotfire – TIBCO Spotfire Analyst, Confluence, MS Office

Jun 2023 - Dec 2023

7 months

Business Analyst / Data Analyst

S Rating und Risikosysteme GmbH

Supported the credit structure reports project by analyzing and querying the existing data foundation in SQL. In coordination with the Finance IT department and SR IDH Reporting, I developed a concept to document which data is needed for migration. I also supported the design for connecting EKREPP reports to IDH. The goal was to successfully create a prototype to ensure the migration from the old DWH system to the new IDH.
Advised on connecting EKREPP reports (Unified Credit Review Tool of the audit offices) to IDH
Assisted in credit structure analysis as part of building a data dump for reporting purposes
Created SQL queries and queries in IDH-R
Closely collaborated and coordinated with SR IDH Reporting and FI Reporting/Statistics
Developed a prototype to ensure migration from the old DWH system to the new IDH
Tested the data dump using SQL scripts
Technologies: Microsoft SQL Server, DBVisualizer, JIRA, Confluence, MS Office

May 2023 - Jun 2023

2 months

Business Analyst

S-Kreditpartner GmbH

Supported the InfraRisk24 project in designing the renewal of the internal data pool "Spark" to prepare data requirements for regulatory reporting and in creating a design for the future data interface of the reporting software. This included, among other things, shutting down the BRM data pool to enable a direct transfer from IIB to SPARK via iWHS.
Analyzing and preparing the current work and delivery flows
Identifying data sources
Various alignments with business analysts
Technologies: JIRA, Confluence, MS Office

Oct 2022 - Mar 2024

1 year 6 months

Quality Assurance Manager (QSV) Requirements Analysis & Test Manager

Bundesagentur für Arbeit

Supported the Digital Customer Communication (DIKUKO) project in quality and test management with the goal of taking responsibility for the quality of project results. The project's core objectives are to expand the customer experience across channels, guide customers better to relevant offers, and automate communication tasks while using budgets more efficiently and effectively.
Setting basic guidelines with the QA handbook
Summarizing test results in QA reports for PLA
Analyzing project results for improvement opportunities
Quality management of requirements analysis (especially processes, methods and tools)
Ensuring compliance with SERA requirements
Creating the test concept
Agreeing on sprint closure reports
Formal review of work results according to guidelines and/or project plan
Coordinating and monitoring the defined test coverage using SonarQube metrics
Coordinating the automation of the CI/CD pipeline
Point of contact for external audits by auditors, internal audit or the Federal Audit Office (BRH)
Technologies: JIRA, Confluence, MS Office, Dropsolid, Mautic, SAP Solution Manager, Kubernetes, GitLab, Cucumber, Tamara, SCTM

Jan 2022 - Mar 2023

1 year 3 months

Test Analyst / Business Analyst

Finanz Informatik Solutions Plus GmbH

Supported the ECB reporting project in the testing area to ensure that the data supply from Abacus (Abacus360) via the Abacus transformer, including IDH deliveries, meets the requirements and quality standards of the savings banks before delivery to the German savings banks.
Regular coordination with business analysts and developers
Support for test activities
Analyzed data fill levels for different loading runs based on feedback from the savings banks
Created and documented test cases in HP ALM
Developed SAS modules for testing purposes
Adapted/created SQL test scripts
Coordinated mapping rules & IT design for the requirements with the project lead and business analysts
Worked closely with reporting, IT and data governance to ensure data quality and plausibility
Technologies: HPQC, OSPlus, JIRA, MS Office, Confluence, DBVisualizer, SAS Base/SAS Macro

Nov 2020 - Dec 2021

1 year 2 months

Test Manager / Quality Management Officer

Finanz Informatik GmbH & Co. KG

Supported the Data Analytics project in test management to ensure the products/software meet the PMOPlus standard quality criteria before handover to the German savings banks.
Supported the IDH (Integrated Data Warehouse) calculation project in quality management to achieve higher quality according to the PMOPlus standard in creating and integrating applications in the OSPlus banking system.
Introduced, established and methodically improved test processes, including selection and maintenance of test tools
Supported the build and scaling of test automation
Planned, organized and conducted functional, non-functional and load tests
Created test plans, acceptance protocols, and documented test activities in the wiki
Monitored and coordinated the entire test process, including interface projects and milestone tracking
Advised business analysts and developers on optimal implementation of test methods and quality assurance
Ensured quality by coordinating external acceptance
Identified, generated and managed test data for integration and acceptance tests
Prepared reports, advised departments and communicated test results
Managed the internal test team and coordinated interfaces
Defined quality objectives and measures in coordination with the project manager
Managed project document management
Technologies: HPQC, OSPlus, OSPlus neo, JIRA, MS Office, Confluence, DBVisualizer, SAP Solution Manager, PMOPlus, Rochade

Aug 2020 - Sep 2020

2 months

SAS Analyst

Basler Versicherungen

Supported the subproject of the technical implementation of the DDS (Detail Data Store) project in claims, with the aim to guide the design, analysis and implementation based on the DWH and datamarts, and ensure reporting by the business department.
Assisted in developing data processing concepts based on functional claims concepts
Developed and maintained datamarts for business analysis of claims, contract and transaction data
Validated and tested data flows between the DWH, datamarts and reporting systems to ensure business consistency
Supported developer tests and error analyses in close coordination with the claims and reporting departments
Advised on data quality and business traceability of claims statistics
Technologies: SAS DI Studio 4.902, SAS Base, SAS Enterprise Guide 8.1, JIRA, MS Office, Confluence, Automic software

Jan 2020 - Jun 2020

6 months

Data Analyst Migration

Wirecard Technologies GmbH

Supported the subproject for migration and data management in transaction banking, among other things with the goal of setting up a reconciliation database. This involved migrating from the Bank21 core banking system to the Temenos T24 banking system.
Designed and built an Oracle database for storing and analyzing migration and reconciliation data
Assisted business analysts in conducting completeness checks
Developed new ETL processes to migrate data from internal and external source systems
Built, enhanced and adapted reconciliation reports for data validation and transparency
Participated in mapping workshops to align data transfers
Performed data masking processes to ensure data protection
Performed quality checks and success measurements before handover to test teams (SIT/UAT)
Validated and tested API endpoints using Postman/Swagger
Analyzed and integrated regulatory-relevant data from the BAIS system
Technologies: Python 3.7.6, Jupyter Notebook, JetBrains PyCharm 2019.2, Oracle, SQL Developer 19.4.0.354, JIRA, MS Office, Confluence, REST, ASANA

Mar 2019 - Dec 2019

10 months

Data Analyst / CRM Analyst

Unitymedia GmbH

Supported the Customer Analytics team in retention marketing, focusing on customer segmentation, retention and optimizing customer lifetime value (CLV). Participated strategically and operationally in planning, executing and analyzing CRM campaigns.
Executed CRM campaign selections (lifecycle, churn, upsell) and managed data deliveries to external partners
Developed, optimized and automated campaign processes including selections, data preparation and response analyses
Performed statistical analysis of campaign results to derive optimization measures
Built and maintained interactive dashboards to visualize KPIs and marketing metrics
Supported the migration of existing reporting processes to modern BI platforms
Developed churn reporting to identify customers at risk of leaving
Integrated and cleaned data from heterogeneous sources for CRM analyses and dashboarding
Advised departments on implementing analytical and data-driven processes
Technologies: SAS Base, SAS EG, SAS Enterprise Miner, SQL, Oracle, Power BI, Tableau, WinSCP, PuTTY, JIRA, Dymatrix, Confluence, MS Office

Jul 2018 - Feb 2019

8 months

Data Scientist / Test Manager

Flex Financial Solutions GmbH

Development of a statistical risk tool for online fraud detection (Fraud Detection System).
Business concept
Development of a test management framework
Test concept design
Coordination / creation of test object catalog
Implementation of the full data processing pipeline
Data quality management
Scoring
Dashboard reporting
Quality management
Technologies: MySQL, R, RStudio, AWS, R Shiny, R Markdown, Visual Studio, Python, API, WinSCP, PuTTY, JIRA

Jan 2017 - Jun 2018

1 year 6 months

Germany

CRM/Test Analyst / Test Coordinator

Commerzbank AG

Integration of the digital CRM system with customer channels (customer service center, branch) as part of enhancing a SAS-based campaign platform. The goal was to deliver personalized offers at the right time through the right channel.
Support in extending and optimizing the SAS-based campaign management
Coordination of functional and technical tests around campaign processes: offer types, target group logic, web tracking, mining models
Analysis of interfaces and campaign processes
Quality assurance of campaign logic: test cases, test data, documentation in HP ALM
Subject matter support in creating segments, rules, and decision models in SAS CI
Development of SAS Base code/macros for test and data validation
Contribution to developing the test concept
Technologies: HP ALM 11, MS Office, SAS Enterprise Miner 13.2, SAS EG 6.1, SAS Model Manager 13.1, SAS Customer Intelligence 6.3, SAS Management Console, Oracle DWH, DB2, UC4, SOAP UI, Spark-Scala

Mar 2016 - Dec 2016

10 months

Germany

Test Analyst / Test Coordinator

Deutsche Bank AG

Setup of a Hadoop-based Big Data Lake for the Cyber Security division in a Scrum team, aimed at providing machine data of all types to stakeholders in real time.
Test analysis based on business requirements
Creating technical and functional test cases
Developing a test framework
Executing manual and Talend-automated tests
Creating and adjusting a test concept/strategy
Creating and maintaining a release management plan
Designing and documenting a propagation concept
Designing and taking part in implementing a continuous integration pipeline using TeamCity
Quality assurance of all SDLC documents
Disaster recovery test at the Kafka node level
Technologies: HP ALM 12, MS Office, Talend Studio 6.21, TAC, Cloudera 5.5.4, Spark 1.6.0, Flume 1.6, Unix, Kafka 0.8.2 & 0.9.1, ZooKeeper 3.4.8, HDFS, HUE, Nexus, Puppet, Jenkins v2.15, TeamCity Enterprise 9.1.8

Nov 2015 - Feb 2016

4 months

Participant / Data Scientist (Right Whale Recognition)

kaggle.com

Development of statistical models and algorithms based on aerial images to identify right whale species for research support.
Data extraction from images
Development of statistical models for classification
Participation in a data mining competition in zoology
Technologies: R (RStudio), MS Office

Apr 2015 - Dec 2015

9 months

Germany

Test Analyst / Test Coordinator

Commerzbank AG

Digital CRM – introduction of a new data mining tool designed to deliver customer-specific offers at the right time through the right channel.
Analyzing specifications and technical designs for test-relevant topics
Defining test objects and test cases based on functional and technical requirements
Supporting test managers in planning
Leading technical test teams
Ensuring documentation in HP ALM
Working in deviation management
Defining requirements for test data and environments
Coordinating and executing technical and functional tests
Development of SAS Base codes/macros
Technologies: HP ALM 11, MS Office, SAS Enterprise Miner, SAS EG, SAS Model Manager, SAS Customer Intelligence 6.3, SAS Management Console, Oracle DWH, DB2, UC4, SOAP UI

Jan 2015 - Mar 2015

3 months

Participant / Data Scientist (Driver Telematics Analysis)

kaggle.com

Development of models for risk and driver behavior assessment based on traffic telematics data.
Development of a statistical model to identify individual driving patterns from telematics data
Derivation of behavior indicators (braking, acceleration, speed) for tariff design
Simulation of a usage-based insurance (UBI) approach for risk-adjusted premium calculation
Generation of forecasts for individual customer risk profiles
Presentation of results to specialist users
Technologies: R (RStudio), MS Office

Feb 2014 - Dec 2014

11 months

Germany

Tester / Test Analyst

T-Systems International GMBH

Demand-based cluster testing in a DWBI environment and testing of campaign management systems (iCP, CAI, ODS).
Analysis of business and technical specifications to derive test designs and test strategies
Creation of test plans, test scenarios and test cases for functional and non-functional requirements
Identification, procurement and creation of test data
Execution of end-to-end tests, regression tests and web service tests
Adaptation and maintenance of XML-based test suites for automation
Coordination and management of the offshore test team
Testing campaign processes (inbound, outbound, email, print mailings)
Recording, documentation and reporting of defects
Creation and review of test concepts for quality assurance
Technologies: HP Quality Center 10.00, DDTS, JIRA, ORACLE, Siebel Marketing 8.1, SAS CI Studio 5.4, SAS Base, WinScp, SOAP UI, UC4, XRay

Jan 2013 - Oct 2013

10 months

Germany

ETL Developer

ALD Automotive / Bank Deutsches Kraftfahrzeuggewerbe AG

Migration of data from the COBOL-based legacy system KBO to the new Oracle-based Cassiopae system.
Implementation of given specifications and mapping concepts
Creation and adjustment of mapping documents and specifications
Design and modification of Informatica mappings
Technologies: Informatica PowerCenter, Oracle, Toad for Oracle, Mantis Bug Tracker, WinScp, Putty, MS Excel

Nov 2012 - Jan 2014

1 year 3 months

Germany

SAS Analyst and Developer

Allianz Deutschland AG

Development of a platform for field claims controlling.
Setup of a data mart as a basis for reports and metrics in claims management
Development and automation of standard reports for analyzing claim processing times and cost ratios
Support of business units in defining relevant key performance indicators (KPIs)
Analysis of claims and process data to identify optimization potential
Implementation of IT concepts based on business requirements
Technologies: SAS Enterprise Guide 4.3, SAS Base/SAS Macro, SAS Olap Cube Studio, SAS Web Report Studio, Oracle, DBVisualizer

Jun 2012 - Jul 2012

2 months

Germany

Statistical Analyst

Analytic Aurachtal GmbH

Statistical analysis in oil exploration aimed at making statements about the probability of oil deposits.
Development of predictive models based on chemical analysis of soil gas
Evaluation of geological and seismic data
Technologies: STATISTICA, Excel

Jan 2012 - Oct 2012

10 months

Germany

SAS Analyst / SAS Developer

VR Leasing AG

Contributed to the RWA calculation core & reporting (Basel II & III), data quality management (DQM) and risk management (IRB).
Created the data processing concept for data provision in reporting
Analyzed data requirements and implemented the Reporting Data Layer (RDL)
Adapted the dsquare.de Quality Center QA tool to VR Leasing's requirements
Developed new DQC modules and validation rules for metadata management
Built ETL processes for RWA calculation using SAS Risk Management for Banking Solution
Implemented ETL pipelines for CRM data delivery
Technologies: SAS Enterprise Guide, SAS Base, SAS DI Studio, SAS Metadata Server, SAS CRM, SAS BIS DDS, SAS RMfB, UC4, Oracle SQL Developer

Jul 2011 - Dec 2011

6 months

Germany

SAS Developer / Analyst

Santander / ISBAN DE

Analyzed and programmed a Credit Risk Data Mart after a bank merger.
Analyzed source data from the core banking systems of the original banks
Translated functional designs into SAS Base programs
Managed a SAS Base-based job control system
Expanded data loading pipelines and created UNIX scripts for control
Performed source data analysis after the merger and prepared mappings
Developed test concepts, test plans, and test cases
Conducted component tests
Technologies: Doxygen, SAS Base / Macro, UNIX AIX, SAS BIS DDS, HP Quality Center, Oracle DWH

Mar 2010 - Jun 2011

1 year 4 months

Germany

CRM Analyst / Statistician

Vodafone Deutschland GmbH

CRM analysis, reporting, dashboard development, and design of analysis routines.
Migrated and optimized existing reporting landscapes
Built interactive dashboards and standardized reports to improve decision-making
Developed new customer insights to identify key drivers
Conducted A/B tests to validate strategic measures
Automated reports and processes to increase efficiency
Created and maintained interactive Tableau dashboards
Analyzed the impact of consent to advice on churn and revenue using propensity score matching
Developed forecasting models and performed survival analysis
Presented results in presentations
Technologies: SAS Base, Linux, Teradata, SAS DI Studio, Tableau, SAS Enterprise Miner 5

Feb 2009 - Feb 2010

1 year 1 month

Germany

Statistician / Analyst

Deutsche Rückversicherung AG

Analyzed and programmed in the motor vehicle insurance sector.
Designed and programmed rate calculations to model premiums
Assisted in creating risk statistics for public insurers
Prepared and analyzed policy, vehicle, and claims data
Performed data checks and plausibility analyses
Produced ad-hoc analyses and management reports
Visualized results in Excel sheets and charts
Technologies: SAS Base 9.1, Enterprise Guide, DI Studio 3.4, Oracle DWH, MS Office

Jul 2007 - Oct 2008

1 year 4 months

Germany

Biostatistician / Statistical Programmer

Sanofi Aventis Deutschland GmbH

Statistical analysis and programming for phase I clinical trials.
Analyzed pharmacokinetic parameters to study food interactions
Performed statistical evaluations and reporting, including creation of TFLs according to SAP
Prepared, validated, and transformed clinical trial data
Implemented validation programs to ensure data quality
Developed and optimized SAS macros for greater efficiency
Supported data preparation for HTAs and HEOR
Documented and communicated results in German and English
Technologies: SAS Base 8.1, SAS Macro, SAS Enterprise Guide, SAS/STAT, SAS/GRAPH, Oracle DWH, MS Excel, R