Johannes Hohenthaner - Business Analyst, Software Test Manager, Test Analyst, Tester

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Munich, Germany

Experience

Munich, Germany

Business Analyst, Software Test Manager, Test Analyst, Tester

ADAC-Autoversicherung

Designed and tested the commission system for a new sales and administration platform for auto insurance, based on the rule-based IBM Operational Decision Manager (ODM)
Refined the business concept for the commission process
Transformed the business concept into agile product backlog items and user stories in Microsoft TFS
Wrote new change requests and product backlog items with stakeholders
Improved interface definitions with the product owner
Created and aligned the software test plan with project management
Designed test cases including test data for all requirements with the product owner and documented them in Microsoft TFS
Executed software tests and logged results in Microsoft TFS
Analyzed defects
Led daily test stand-up meetings
Reported status updates to project management
Improved the UI of the ADAC compensation system
Prepared migration activities
Prepared the new telematics tariff

Munich, Germany

Business/Test Analyst for elect WOS Voting Organization System / WAS Election Processing System for the 2024 European Election

AKDB Anstalt für Kommunale Datenverarbeitung

Drafted and aligned the test plan according to ISTQB and IEEE-829 standards
Derived over 200 test cases from the software manual, training and hands-on testing on the test system
Documented test cases in writing and visually in Jira/XRay

Frankfurt am Main, Germany

ABS Qualification

Allianz

Power-user training for ABS auto claims application

Munich, Germany

Senior Consultant / Business Analyst

Allianz

Developed the business concept for private liability insurance in the new “StartPackage” bundle product in ABS for quote, application and rating (application process) in the field sales portal
Defined rating characteristics, clauses, UI, print layouts, rate tables and calculation rules
Created the payment concept for the unemployment protection module with quarterly, semi-annual and annual options
Wrote test cases
Coordinated with BO and market management
Migrated letter templates and documents from legacy systems to the new ABS output management system LM/Scout
Transferred texts, corrected errors and refined wording
Redesigned logic structures in letters and templates
Mapped data from the policy system using global variables
Tested and approved
Analyzed data in MS Access and Excel for rate adjustments in homeowners insurance
Reviewed and maintained documents for the new issue “installment surcharges for mid-term payments”
Worked on the “tax-neutral home tariff” project

Stuttgart, Germany

Business Analyst

Allianz Lebensversicherungs AG

Analyzed the GDV value status procedure for Riester and occupational pension life insurance, especially business events for home-Riester, pension equalization, allowance payments in retirement, allowance refunds, provider switches in and out
Documented these events in detailed work instructions and a set of error descriptions
Documented module structure
Performed third-level single-case analysis and handling using HP Quality Center
Defined, tracked, tested and implemented change requests
Defined, tracked, tested and implemented workflow changes
Trained new colleagues
Tested and resolved complex cases for capital gains tax certificates for life/pension insurance and blocked accounts
Ran tax reports with SAS
Tested the tax functionality of the new ABS policy system for capital gains tax, non-residence certificates, exemption orders and loss carryforwards
Handled and resolved complex Riester provider switch cases: AZ04, AZ05, AA01

Munich, Germany

Senior Consultant and Subproject Lead

Allianz SE

Worked on business processes and UI design for the customer portal Allianz Online Systems (AOS)
Analyzed the new technical ABS platform
Designed a new AOS data mart on the intranet
Planned integration of the claims system with policy systems

Munich, Germany

Business Analyst for Agile Concept of NatCat Reinsurance

Allianz SE / EPAM

Analyzed and organized requirements through stakeholder meetings
Created and refined epics and user stories in JIRA
Designed UI for import/export functions and DWH dashboards
Wrote test cases

Bad Vilbel, Germany

Business Analyst / Software Tester in Migration Project

AllianzDresdner/Wüstenrot Bauspar AG

Documented and consolidated critical cross-company file transfer lists for the ADB to W&W migration project to replicate them in the target environment
Designed test scenarios for file transfers and monitored tests
Designed user acceptance tests and maintained defect lists

Minden, Germany

Senior Consultant and Project Lead

Audatex Deutschland GmbH

Designed software and business processes and supported sales in client meetings and events in the insurance sector
Worked in an international project environment
Led projects to develop and demonstrate a typical auto claims workflow in the adpclaims.net client portal for the VÖV Association of Public Insurers, UCS partner and GDV claims network
Created UML use case designs
Organized and led the adpclaims.net workflow project for the BGA Audatex user community
Enhanced automated appraiser communication in adpclaims.net (“Dispatching”)
Advanced the partner workflow with UCS Universal Consulting Software GmbH
Developed a new claims workflow with automatic rules check for Allianz
Improved the AutoGlaserStory solution for various client needs (rule input, UI, performance)

Frankfurt, Germany

Business and Test Analyst for Withholding Tax Refund

BNP Paribas

Analyzed financial requirements for investment tax rules and regulations
Developed, executed and documented test cases for a new web-based solution to refund withholding tax to foreign investors under double tax treaties
Wrote process descriptions and user manuals for the new software

Munich, Germany

Business Analyst in “New Policy System” Project

Continentale Lebensversicherungs AG

Designed, specified and data-mapped policy inquiry screens/user journey in the portal for the new life policy system based on “Fisalis”: policy overview, cross-line policy data, personal data, beneficiaries, third-party rights, anti-money laundering, fund info, dynamics, surcharges, occupational pension, Riester, tax, value status calculation, special agreements, application and event data
Modeled the inquiry process
Used SCRUM with Atlassian JIRA and Confluence
Created screen designs with Justinmind Prototyper Pro

Stuttgart, Germany

Business Analyst for Bank Processes

CreditPlus Bank

Modeled current and future digital business processes in BPMN (Draw.io): address change, bank details update, installment increase/decrease, deferral, special repayment, payout, third-party payout, revocation, in workshops with business units
Documented in BPMN 2.0 with Draw.io in Confluence
Developed a proof-of-concept for a new BPMN modeling tool (SAP Signavio, Adonis, ARIS)

Frankfurt, Germany

Business and Test Analyst / IT Architect for Rail Sales Systems

Deutsche Bahn

Analyzed and structured requirements through stakeholder meetings
Developed the IT detailed concept for the sales process/user journey for the new Flexpreis Business 2nd level tariff for Deutsche Bahn legacy and online sales systems
Assisted in project planning
Planned tests and wrote test cases
Led testing for the “Display Train Line Number” project
Coordinated testing for the national fare big-bang project and created the test plan

Augsburg, Germany

Senior Consultant

Dialog Lebensversicherung (for TOPjects AG)

Redesigned document management for the COR Life policy system
Designed integration of Word 2000 with the new COR Life print interface
Developed a business case

Munich, Germany

Software Tester for “New Policy System”

Generali Versicherung

Tested policy migration, especially disability and accident cover in BU and EU plans
Ensured consistent data transfer to the host via MVS/CICS
Created test routines with MS Access/SQL
Logged and tracked defects with ClearQuest

Munich, Germany

Concept for Auto Claims Entry in KIS-based Field Sales System

Generali-Lloyd-Versicherungen (for NSE Software)

Created requirements specification
Defined entry screens for auto (liability, partial and full coverage, passenger accident)
Defined dialog flow, validations and default values
Defined data formats based on GDV

Frankfurt, Germany

Head of IT User Support (Permanent)

Gothaer Versicherungen

Set up and led user support for Gothaer field sales in the Frankfurt region
Implemented WinGAUSS agency software: CRM, policy inquiry, rating, quoting, application
Migrated from the old BonnData-based solution
Solved IT issues
Supported sales
Trained users in MS Office and WinGAUSS
Managed up to 10 staff

Heidelberg, Germany

Business Analyst

Heidelberger Lebensversicherung AG

Analyzed Austrian insurance tax law and the 07.07.2008 “Doubt Ruling” for unit-linked life policies
Calculated tax liabilities from past withdrawals, surrenders and single premiums for single premium and quasi-single premium contracts using MS Access; reclassified regular premium contracts to quasi-single premium
Designed extensions for the CLASS (LIFE/400) policy system in English to support these business events and processes
Events: new contract, single premium, withdrawal, surrender, free policy, term extension and reduction, shortened technical term
Organized and conducted UAT for new system features
Selected and revised customer letter templates as part of a SEPA project using BPMN in BizAgi

Detmold, Germany

Consulting and Design

Lippische Landes-Brandversicherungsanstalt (for NSE Software)

Topic: GDV data transfer to field sales
Trained on GDV data format for broker communication (similar to BiPro)
Designed data transfer and requirements catalog
Handled special cases with the client and GDV contact
Defined special 0800 record sets for Lippische

Munich, Germany

IT Staff

Münchener Rückversicherungs-Gesellschaft

Coached and trained staff
Handled internal PR
Performed quality assurance and testing

Munich, Germany

IT Training Consultant, Instructor

Münchener Rückversicherungs-Gesellschaft

Taught MS Office introduction
Taught Excel, Word, PowerPoint and Windows NT for beginners and advanced
Coordinated SAP R/3 training

Munich, Germany

Programmer

Münchener Rückversicherungs-Gesellschaft

Developed Munich Re Object Model (MRO)
Built NorMRisk expert system for property insurance risk assessment

Munich, Germany

Project Lead for MS Office Communication System

Münchener Rückversicherungs-Gesellschaft

Implemented an MS Office system on Windows NT 4.0, MS Exchange 5.5, Outlook 97, Word 97, Visual Basic, iXOS archive and CAE-fax server
Managed the project
Prioritized features and coordinated with users and departments
Modeled reinsurance contract management processes
Wrote concepts, specs and requirements catalogs
Led up to 7 staff
Negotiated with external and freelance resources
Automated software testing
Rolled out new software versions and service packs
Managed the budget

Munich, Germany

Insurance Consultant

NSE Software AG

Advised, designed, managed and sold sales force automation and CRM systems for insurers based on the NSE standard KIS platform
Created an implementation concept for KIS

Munich, Germany

Created Implementation, Migration and Operation Plan for FINAS Enterprise

NSE Software AG

Defined macro and micro processes: preparation, marketing, pilot, training, HW/SW rollout, data loading, migration of existing data, ongoing data feed, backups, support, coaching, hotline

Munich, Germany

Product Manager

NSE Software AG

Developed FPMS software product
Managed customer- and market-oriented evolution of the FINAS Enterprise financial product management system, the core of the cross-channel, workflow- and CRM-enabled FINAS Enterprise suite
Created business cases in UML
Responsible for revenue and product strategy
Led up to twelve staff
Bridged sales and development
Oversaw sales and technical documentation and served as technical liaison
Wrote the FINAS Enterprise operations manual

Bad Homburg, Germany

Concept for Insurance and Benefit Analysis Integration into NSE-KIS

Neckura Versicherungen (for NSE Software)

Analyzed property insurance, retirement provision and coverage gaps for a consulting and application program
Designed screen layouts and print outputs
Created a requirements specification
Developed a business case

Nuremberg, Germany

Business Analyst for Commercial Quoting/Application System (Temporary)

Nürnberger-Versicherung

Gathered requirements for end-to-end reporting/data warehouse, integration of automated customer requests into the FaktorZehn quoting system IOS and IPM, checking agency data and software ergonomics
Wrote user stories and stored them in Jira and Confluence
Created test cases in Aqua

Munich, Germany

SAP R/3 Instructor

Siemens Business Services

Prepared and QA’d new SAP R/3 FI/CO Rel. 4.7 Enterprise training materials and delivered training for Siemens Business Services, Munich
Taught SAP CO10 Controlling Compact for Siemens Business Services, Munich
Taught SAP CA705 Report Painter Basics for Siemens Business Services, Nuremberg
Certified Qualified SAP User 2002 Foundation Level

Hamburg, Germany

Business Analyst for Insurance Sales Processes

Signal-Iduna Versicherung

Optimized the automated application validation process for paper broker applications – migrated from WebSphere to SDA/REST services
Created user stories and concepts in JIRA/Confluence
Restructured and modeled the permissions process with logging in BPMN (Gliffy)
Designed replacement archiving module with a new REST-based web service: Jira stories and interface specs
Designed new interface/data field mapping for reporting production errors in ITS360

Stuttgart, Germany

Senior Consultant and Subproject Lead

SparkassenVersicherung

Led software testing, pilot, training and rollout of the new 2007 sales controlling system at SparkassenVersicherung S/MA/WI
Planned and executed software tests for the new Oracle Discoverer-based sales controlling system
Planned and organized pilot tests, training, rollout, user concept and support for the new data warehouse system
Created manuals and training materials for train-the-trainer sessions
Ran workshops with a core trainer team
Delivered train-the-trainer and end-user training

Dresden, Germany

Business Analyst for P&C + Auto Lines

Sparkassenversicherung Sachsen

Designed business processes, objects, (web) screens, functions, interfaces, UI mapping, print templates and test cases for quote, application and policy in auto, household, liability and accident lines
Mapped screens, print templates and text modules for OSPlus
Worked out requirement details with stakeholders
Modeled processes in ArcWay/Camunda; used Jira, Confluence, Excel, Word
Wrote test cases for automated testing with Robot
Handled auto tariff changes in batch processing
Enabled online capability for household/household contents/liability/accident rate calculators
Delivered new auto tariff
Tested and documented implemented requirements

Frankfurt, Germany

Life Insurance Business Analyst – Migration Projects

Standard Life Assurance Ltd.

Prepared migration of EMC² Captiva mail intake and Avaya call center systems to new versions
Analyzed, modeled and optimized processes in BPMN
Ran and documented workshops
Consolidated and aligned requirements with stakeholders
Analyzed system architecture and documented requirements
Handled project planning

Munich, Germany

Senior Consultant and Subproject Lead

SwissLife

Extended automated communication between Riester providers and ZfA (Central Pension Authority)
Analyzed communication datasets
Analyzed business events including edge cases

Munich, Germany

Head of Insurance Division

TOPjects AG (IT and Business Consulting)

Led design and delivery of IT projects in primary and reinsurance: claims management, sales claim handling, application software, field sales systems, policy administration, document management, business processes
Wrote and edited sales and technical docs on IT security, single sign-on, ITIL service management, software QA and automated testing, host software maintenance and development

Frankfurt, Germany

Business and Test Analyst for Riester

Union Investment

Analyzed test requirements for changed business events under the Pension Reform Act, especially Riester provider switches and home-Riester
Performed tests on MVS host system, troubleshot and documented results
Updated the business concept as needed
Drafted business logic for reduction reasons ZA02 and §92 certificates
Ran SQL reports for volume analysis in the live system

Munich, Germany

Senior Consultant and Subproject Lead

Versicherungskammer Bayern

Prepared migration of the old life policy system (MVS) to FJA Life Factory
Modeled life insurance business events in detail
Planned, ran and documented workshops with leadership

Munich, Germany

Software Test Manager for Code of Conduct Data Privacy Project

Versicherungskammer Bayern

Led overall testing for the Code of Conduct block & delete project
Ran workshops to gather test cases and data in TOSCA for all policy systems across lines of business
Planned integration testing across all lines and cross-systems
Organized test execution, defect management and documentation across developer, business, integration and dress rehearsal stages using TOSCA, JIRA and Remedy

Munich, Germany

Senior Consultant and Project Lead

Versicherungskammer Bayern (for TOPjects AG)

Redesigned sales claim handling process
Prepared and ran workshops with sales, claims management, claims engineering, operations, BO and IT on new claims processes
Evaluated multiple proposals closely with the client
Created requirements catalog and specification
Modeled the new business process in Visio
Aligned new processes with all departments
Developed IT project concept, feasibility study and effort estimate
Conducted ROI analysis and business case

Hamburg, Germany

Business Analyst for Migration of Riester Allowance Management

Insurance Company

Analyzed Riester allowance business events for provider switch 2.0 in the AZUR allowance management system
Modeled business events in BPMN 2.0 with Draw.io
Designed and mapped interfaces to the new msg.Zulagenverwaltung for various Riester allowance events

Koblenz, Germany

Business Analyst for New Cyber Insurance Policy System

Insurance Company

Designed business processes for a new cyber insurance in the Keylane Axon policy system
Designed data model and interface for M/Text document output system
Designed interface for GDV claims network communication for the cyber legal protection component

Münster, Germany

Concept for New Field Sales System PRIMA

Westfälische Provinzial Versicherung (for NSE Software)

Conducted insurance and benefit analysis
Modeled business and sales processes for rating, quoting and application
Designed screens
Developed rate calculators for all lines
Created quote and application printouts
Defined features
Set up GDV-format data transfer
Ensured QA and testing
Tracked defects
Drafted test cases
Did occasional Java programming

Stuttgart, Germany

Business Analyst for Health Insurance

Württembergische Versicherung

Calculated the unlimited tax-deductible premium portion of private health insurance per KVBEVO and §10(1)3a EStG in non-standard cases
Retrieved payments from accounting systems (SAP FS/CD, host)
Performed calculations in Excel and prepared the MZ10 report

Wiesbaden, Germany

Business Analyst

Zurich Versicherung

Designed a new web-based sales application/portal for Deutsche Bank advisors
Defined UI, user workflow/sales funnel/online process flow/user journeys/storyboards/sales process, dialog flow, validations, error messages and field mapping
Lines: life, pension, disability, Riester, Rürup

Cologne, Germany

Lead Business Analyst for Life Line

Zurich-Versicherung

Gathered and documented requirements for policy detail display in life line for the new customer portal covering capital and risk life, disability, pension (including unit-linked, immediate start, Riester, Rürup), beneficiaries, third-party rights, variable/maximum premiums, dynamics, payout phase, SHUR lines
Documented in Jira and Confluence with UML use-case, class, activity and sequence diagrams made with PlantUML
Refined requirements to “definition of ready” quality level
Used JSON object model and microservices
Followed Domain-Driven Design and SAFe methodologies
Wrote test cases in X-Ray

Senior Consultant and Sales

abonis AG, Ariescon GmbH

Advised on DMS and electronic archive solutions from Optimal Systems, DocuWare and abox-X for SMEs
Designed scanning, OCR and document indexing processes
Represented at SYSTEMS 2004 trade fair
Sold solutions to end clients in southern Germany
Maintained existing client relationships

Marzling, Germany

Senior Consultant for Retirement Planning Systems and Portals

iS2 AG

Designed retirement planning systems (quote, application, rating, advisory) for Riester, Rürup, private pension, occupational pension, tax accounting, tax calculator, Riester allowance optimizer on Java platform
Worked with multiple insurers (Basler, Sparkassen-Pensionsmanagement, Signal-Iduna, R+V) including XML interfaces to rating/application systems, offline and online portals
Developed detailed license and project proposals (including customization and maintenance)
Presented to clients and supported sales

Summary

IT experience since 1985

Mr. Hohenthaner has many years of experience designing and rolling out IT systems for the insurance industry. He has deep knowledge of all lines of business and distribution channels.

Insurance field sales/POS/claims systems including brokers
Rate calculators/advice for P&C/auto and life/pension/Riester/occupational pensions
Insurance business processes/workflow
Claims management for auto/P&C insurance
Functional design
Process, data and UI design, process optimization
Software testing
Software rollout/implementation
Training
Document management/electronic archive/workflow
Integration of sales channels/CRM
Software and vendor selection
Business management IT applications
Business case evaluations