Johannes Hohenthaner

Business Analyst, Software Test Manager, Test Analyst, Tester

Munich, Germany

Experience

Munich, Germany

Business Analyst, Software Test Manager, Test Analyst, Tester

ADAC-Autoversicherung

  • Designed and tested the commission system for a new sales and administration platform for auto insurance, based on the rule-based IBM Operational Decision Manager (ODM)
  • Refined the business concept for the commission process
  • Transformed the business concept into agile product backlog items and user stories in Microsoft TFS
  • Wrote new change requests and product backlog items with stakeholders
  • Improved interface definitions with the product owner
  • Created and aligned the software test plan with project management
  • Designed test cases including test data for all requirements with the product owner and documented them in Microsoft TFS
  • Executed software tests and logged results in Microsoft TFS
  • Analyzed defects
  • Led daily test stand-up meetings
  • Reported status updates to project management
  • Improved the UI of the ADAC compensation system
  • Prepared migration activities
  • Prepared the new telematics tariff
Munich, Germany

Business/Test Analyst for elect WOS Voting Organization System / WAS Election Processing System for the 2024 European Election

AKDB Anstalt für Kommunale Datenverarbeitung

  • Drafted and aligned the test plan according to ISTQB and IEEE-829 standards
  • Derived over 200 test cases from the software manual, training and hands-on testing on the test system
  • Documented test cases in writing and visually in Jira/XRay
Frankfurt am Main, Germany

ABS Qualification

Allianz

  • Power-user training for ABS auto claims application
Munich, Germany

Senior Consultant / Business Analyst

Allianz

  • Developed the business concept for private liability insurance in the new “StartPackage” bundle product in ABS for quote, application and rating (application process) in the field sales portal
  • Defined rating characteristics, clauses, UI, print layouts, rate tables and calculation rules
  • Created the payment concept for the unemployment protection module with quarterly, semi-annual and annual options
  • Wrote test cases
  • Coordinated with BO and market management
  • Migrated letter templates and documents from legacy systems to the new ABS output management system LM/Scout
  • Transferred texts, corrected errors and refined wording
  • Redesigned logic structures in letters and templates
  • Mapped data from the policy system using global variables
  • Tested and approved
  • Analyzed data in MS Access and Excel for rate adjustments in homeowners insurance
  • Reviewed and maintained documents for the new issue “installment surcharges for mid-term payments”
  • Worked on the “tax-neutral home tariff” project
Stuttgart, Germany

Business Analyst

Allianz Lebensversicherungs AG

  • Analyzed the GDV value status procedure for Riester and occupational pension life insurance, especially business events for home-Riester, pension equalization, allowance payments in retirement, allowance refunds, provider switches in and out
  • Documented these events in detailed work instructions and a set of error descriptions
  • Documented module structure
  • Performed third-level single-case analysis and handling using HP Quality Center
  • Defined, tracked, tested and implemented change requests
  • Defined, tracked, tested and implemented workflow changes
  • Trained new colleagues
  • Tested and resolved complex cases for capital gains tax certificates for life/pension insurance and blocked accounts
  • Ran tax reports with SAS
  • Tested the tax functionality of the new ABS policy system for capital gains tax, non-residence certificates, exemption orders and loss carryforwards
  • Handled and resolved complex Riester provider switch cases: AZ04, AZ05, AA01
Munich, Germany

Senior Consultant and Subproject Lead

Allianz SE

  • Worked on business processes and UI design for the customer portal Allianz Online Systems (AOS)
  • Analyzed the new technical ABS platform
  • Designed a new AOS data mart on the intranet
  • Planned integration of the claims system with policy systems
Munich, Germany

Business Analyst for Agile Concept of NatCat Reinsurance

Allianz SE / EPAM

  • Analyzed and organized requirements through stakeholder meetings
  • Created and refined epics and user stories in JIRA
  • Designed UI for import/export functions and DWH dashboards
  • Wrote test cases
Bad Vilbel, Germany

Business Analyst / Software Tester in Migration Project

AllianzDresdner/Wüstenrot Bauspar AG

  • Documented and consolidated critical cross-company file transfer lists for the ADB to W&W migration project to replicate them in the target environment
  • Designed test scenarios for file transfers and monitored tests
  • Designed user acceptance tests and maintained defect lists
Minden, Germany

Senior Consultant and Project Lead

Audatex Deutschland GmbH

  • Designed software and business processes and supported sales in client meetings and events in the insurance sector
  • Worked in an international project environment
  • Led projects to develop and demonstrate a typical auto claims workflow in the adpclaims.net client portal for the VÖV Association of Public Insurers, UCS partner and GDV claims network
  • Created UML use case designs
  • Organized and led the adpclaims.net workflow project for the BGA Audatex user community
  • Enhanced automated appraiser communication in adpclaims.net (“Dispatching”)
  • Advanced the partner workflow with UCS Universal Consulting Software GmbH
  • Developed a new claims workflow with automatic rules check for Allianz
  • Improved the AutoGlaserStory solution for various client needs (rule input, UI, performance)
Frankfurt, Germany

Business and Test Analyst for Withholding Tax Refund

BNP Paribas

  • Analyzed financial requirements for investment tax rules and regulations
  • Developed, executed and documented test cases for a new web-based solution to refund withholding tax to foreign investors under double tax treaties
  • Wrote process descriptions and user manuals for the new software
Munich, Germany

Business Analyst in “New Policy System” Project

Continentale Lebensversicherungs AG

  • Designed, specified and data-mapped policy inquiry screens/user journey in the portal for the new life policy system based on “Fisalis”: policy overview, cross-line policy data, personal data, beneficiaries, third-party rights, anti-money laundering, fund info, dynamics, surcharges, occupational pension, Riester, tax, value status calculation, special agreements, application and event data
  • Modeled the inquiry process
  • Used SCRUM with Atlassian JIRA and Confluence
  • Created screen designs with Justinmind Prototyper Pro
Stuttgart, Germany

Business Analyst for Bank Processes

CreditPlus Bank

  • Modeled current and future digital business processes in BPMN (Draw.io): address change, bank details update, installment increase/decrease, deferral, special repayment, payout, third-party payout, revocation, in workshops with business units
  • Documented in BPMN 2.0 with Draw.io in Confluence
  • Developed a proof-of-concept for a new BPMN modeling tool (SAP Signavio, Adonis, ARIS)
Frankfurt, Germany

Business and Test Analyst / IT Architect for Rail Sales Systems

Deutsche Bahn

  • Analyzed and structured requirements through stakeholder meetings
  • Developed the IT detailed concept for the sales process/user journey for the new Flexpreis Business 2nd level tariff for Deutsche Bahn legacy and online sales systems
  • Assisted in project planning
  • Planned tests and wrote test cases
  • Led testing for the “Display Train Line Number” project
  • Coordinated testing for the national fare big-bang project and created the test plan
Augsburg, Germany

Senior Consultant

Dialog Lebensversicherung (for TOPjects AG)

  • Redesigned document management for the COR Life policy system
  • Designed integration of Word 2000 with the new COR Life print interface
  • Developed a business case
Munich, Germany

Software Tester for “New Policy System”

Generali Versicherung

  • Tested policy migration, especially disability and accident cover in BU and EU plans
  • Ensured consistent data transfer to the host via MVS/CICS
  • Created test routines with MS Access/SQL
  • Logged and tracked defects with ClearQuest
Munich, Germany

Concept for Auto Claims Entry in KIS-based Field Sales System

Generali-Lloyd-Versicherungen (for NSE Software)

  • Created requirements specification
  • Defined entry screens for auto (liability, partial and full coverage, passenger accident)
  • Defined dialog flow, validations and default values
  • Defined data formats based on GDV
Frankfurt, Germany

Head of IT User Support (Permanent)

Gothaer Versicherungen

  • Set up and led user support for Gothaer field sales in the Frankfurt region
  • Implemented WinGAUSS agency software: CRM, policy inquiry, rating, quoting, application
  • Migrated from the old BonnData-based solution
  • Solved IT issues
  • Supported sales
  • Trained users in MS Office and WinGAUSS
  • Managed up to 10 staff
Heidelberg, Germany

Business Analyst

Heidelberger Lebensversicherung AG

  • Analyzed Austrian insurance tax law and the 07.07.2008 “Doubt Ruling” for unit-linked life policies
  • Calculated tax liabilities from past withdrawals, surrenders and single premiums for single premium and quasi-single premium contracts using MS Access; reclassified regular premium contracts to quasi-single premium
  • Designed extensions for the CLASS (LIFE/400) policy system in English to support these business events and processes
  • Events: new contract, single premium, withdrawal, surrender, free policy, term extension and reduction, shortened technical term
  • Organized and conducted UAT for new system features
  • Selected and revised customer letter templates as part of a SEPA project using BPMN in BizAgi
Detmold, Germany

Consulting and Design

Lippische Landes-Brandversicherungsanstalt (for NSE Software)

  • Topic: GDV data transfer to field sales
  • Trained on GDV data format for broker communication (similar to BiPro)
  • Designed data transfer and requirements catalog
  • Handled special cases with the client and GDV contact
  • Defined special 0800 record sets for Lippische
Munich, Germany

IT Staff

Münchener Rückversicherungs-Gesellschaft

  • Coached and trained staff
  • Handled internal PR
  • Performed quality assurance and testing
Munich, Germany

IT Training Consultant, Instructor

Münchener Rückversicherungs-Gesellschaft

  • Taught MS Office introduction
  • Taught Excel, Word, PowerPoint and Windows NT for beginners and advanced
  • Coordinated SAP R/3 training
Munich, Germany

Programmer

Münchener Rückversicherungs-Gesellschaft

  • Developed Munich Re Object Model (MRO)
  • Built NorMRisk expert system for property insurance risk assessment
Munich, Germany

Project Lead for MS Office Communication System

Münchener Rückversicherungs-Gesellschaft

  • Implemented an MS Office system on Windows NT 4.0, MS Exchange 5.5, Outlook 97, Word 97, Visual Basic, iXOS archive and CAE-fax server
  • Managed the project
  • Prioritized features and coordinated with users and departments
  • Modeled reinsurance contract management processes
  • Wrote concepts, specs and requirements catalogs
  • Led up to 7 staff
  • Negotiated with external and freelance resources
  • Automated software testing
  • Rolled out new software versions and service packs
  • Managed the budget
Munich, Germany

Insurance Consultant

NSE Software AG

  • Advised, designed, managed and sold sales force automation and CRM systems for insurers based on the NSE standard KIS platform
  • Created an implementation concept for KIS
Munich, Germany

Created Implementation, Migration and Operation Plan for FINAS Enterprise

NSE Software AG

  • Defined macro and micro processes: preparation, marketing, pilot, training, HW/SW rollout, data loading, migration of existing data, ongoing data feed, backups, support, coaching, hotline
Munich, Germany

Product Manager

NSE Software AG

  • Developed FPMS software product
  • Managed customer- and market-oriented evolution of the FINAS Enterprise financial product management system, the core of the cross-channel, workflow- and CRM-enabled FINAS Enterprise suite
  • Created business cases in UML
  • Responsible for revenue and product strategy
  • Led up to twelve staff
  • Bridged sales and development
  • Oversaw sales and technical documentation and served as technical liaison
  • Wrote the FINAS Enterprise operations manual
Bad Homburg, Germany

Concept for Insurance and Benefit Analysis Integration into NSE-KIS

Neckura Versicherungen (for NSE Software)

  • Analyzed property insurance, retirement provision and coverage gaps for a consulting and application program
  • Designed screen layouts and print outputs
  • Created a requirements specification
  • Developed a business case
Nuremberg, Germany

Business Analyst for Commercial Quoting/Application System (Temporary)

Nürnberger-Versicherung

  • Gathered requirements for end-to-end reporting/data warehouse, integration of automated customer requests into the FaktorZehn quoting system IOS and IPM, checking agency data and software ergonomics
  • Wrote user stories and stored them in Jira and Confluence
  • Created test cases in Aqua
Munich, Germany

SAP R/3 Instructor

Siemens Business Services

  • Prepared and QA’d new SAP R/3 FI/CO Rel. 4.7 Enterprise training materials and delivered training for Siemens Business Services, Munich
  • Taught SAP CO10 Controlling Compact for Siemens Business Services, Munich
  • Taught SAP CA705 Report Painter Basics for Siemens Business Services, Nuremberg
  • Certified Qualified SAP User 2002 Foundation Level
Hamburg, Germany

Business Analyst for Insurance Sales Processes

Signal-Iduna Versicherung

  • Optimized the automated application validation process for paper broker applications – migrated from WebSphere to SDA/REST services
  • Created user stories and concepts in JIRA/Confluence
  • Restructured and modeled the permissions process with logging in BPMN (Gliffy)
  • Designed replacement archiving module with a new REST-based web service: Jira stories and interface specs
  • Designed new interface/data field mapping for reporting production errors in ITS360
Stuttgart, Germany

Senior Consultant and Subproject Lead

SparkassenVersicherung

  • Led software testing, pilot, training and rollout of the new 2007 sales controlling system at SparkassenVersicherung S/MA/WI
  • Planned and executed software tests for the new Oracle Discoverer-based sales controlling system
  • Planned and organized pilot tests, training, rollout, user concept and support for the new data warehouse system
  • Created manuals and training materials for train-the-trainer sessions
  • Ran workshops with a core trainer team
  • Delivered train-the-trainer and end-user training
Dresden, Germany

Business Analyst for P&C + Auto Lines

Sparkassenversicherung Sachsen

  • Designed business processes, objects, (web) screens, functions, interfaces, UI mapping, print templates and test cases for quote, application and policy in auto, household, liability and accident lines
  • Mapped screens, print templates and text modules for OSPlus
  • Worked out requirement details with stakeholders
  • Modeled processes in ArcWay/Camunda; used Jira, Confluence, Excel, Word
  • Wrote test cases for automated testing with Robot
  • Handled auto tariff changes in batch processing
  • Enabled online capability for household/household contents/liability/accident rate calculators
  • Delivered new auto tariff
  • Tested and documented implemented requirements
Frankfurt, Germany

Life Insurance Business Analyst – Migration Projects

Standard Life Assurance Ltd.

  • Prepared migration of EMC² Captiva mail intake and Avaya call center systems to new versions
  • Analyzed, modeled and optimized processes in BPMN
  • Ran and documented workshops
  • Consolidated and aligned requirements with stakeholders
  • Analyzed system architecture and documented requirements
  • Handled project planning
Munich, Germany

Senior Consultant and Subproject Lead

SwissLife

  • Extended automated communication between Riester providers and ZfA (Central Pension Authority)
  • Analyzed communication datasets
  • Analyzed business events including edge cases
Munich, Germany

Head of Insurance Division

TOPjects AG (IT and Business Consulting)

  • Led design and delivery of IT projects in primary and reinsurance: claims management, sales claim handling, application software, field sales systems, policy administration, document management, business processes
  • Wrote and edited sales and technical docs on IT security, single sign-on, ITIL service management, software QA and automated testing, host software maintenance and development
Frankfurt, Germany

Business and Test Analyst for Riester

Union Investment

  • Analyzed test requirements for changed business events under the Pension Reform Act, especially Riester provider switches and home-Riester
  • Performed tests on MVS host system, troubleshot and documented results
  • Updated the business concept as needed
  • Drafted business logic for reduction reasons ZA02 and §92 certificates
  • Ran SQL reports for volume analysis in the live system
Munich, Germany

Senior Consultant and Subproject Lead

Versicherungskammer Bayern

  • Prepared migration of the old life policy system (MVS) to FJA Life Factory
  • Modeled life insurance business events in detail
  • Planned, ran and documented workshops with leadership
Munich, Germany

Software Test Manager for Code of Conduct Data Privacy Project

Versicherungskammer Bayern

  • Led overall testing for the Code of Conduct block & delete project
  • Ran workshops to gather test cases and data in TOSCA for all policy systems across lines of business
  • Planned integration testing across all lines and cross-systems
  • Organized test execution, defect management and documentation across developer, business, integration and dress rehearsal stages using TOSCA, JIRA and Remedy
Munich, Germany

Senior Consultant and Project Lead

Versicherungskammer Bayern (for TOPjects AG)

  • Redesigned sales claim handling process
  • Prepared and ran workshops with sales, claims management, claims engineering, operations, BO and IT on new claims processes
  • Evaluated multiple proposals closely with the client
  • Created requirements catalog and specification
  • Modeled the new business process in Visio
  • Aligned new processes with all departments
  • Developed IT project concept, feasibility study and effort estimate
  • Conducted ROI analysis and business case
Hamburg, Germany

Business Analyst for Migration of Riester Allowance Management

Insurance Company

  • Analyzed Riester allowance business events for provider switch 2.0 in the AZUR allowance management system
  • Modeled business events in BPMN 2.0 with Draw.io
  • Designed and mapped interfaces to the new msg.Zulagenverwaltung for various Riester allowance events
Koblenz, Germany

Business Analyst for New Cyber Insurance Policy System

Insurance Company

  • Designed business processes for a new cyber insurance in the Keylane Axon policy system
  • Designed data model and interface for M/Text document output system
  • Designed interface for GDV claims network communication for the cyber legal protection component
Münster, Germany

Concept for New Field Sales System PRIMA

Westfälische Provinzial Versicherung (for NSE Software)

  • Conducted insurance and benefit analysis
  • Modeled business and sales processes for rating, quoting and application
  • Designed screens
  • Developed rate calculators for all lines
  • Created quote and application printouts
  • Defined features
  • Set up GDV-format data transfer
  • Ensured QA and testing
  • Tracked defects
  • Drafted test cases
  • Did occasional Java programming
Stuttgart, Germany

Business Analyst for Health Insurance

Württembergische Versicherung

  • Calculated the unlimited tax-deductible premium portion of private health insurance per KVBEVO and §10(1)3a EStG in non-standard cases
  • Retrieved payments from accounting systems (SAP FS/CD, host)
  • Performed calculations in Excel and prepared the MZ10 report
Wiesbaden, Germany

Business Analyst

Zurich Versicherung

  • Designed a new web-based sales application/portal for Deutsche Bank advisors
  • Defined UI, user workflow/sales funnel/online process flow/user journeys/storyboards/sales process, dialog flow, validations, error messages and field mapping
  • Lines: life, pension, disability, Riester, Rürup
Cologne, Germany

Lead Business Analyst for Life Line

Zurich-Versicherung

  • Gathered and documented requirements for policy detail display in life line for the new customer portal covering capital and risk life, disability, pension (including unit-linked, immediate start, Riester, Rürup), beneficiaries, third-party rights, variable/maximum premiums, dynamics, payout phase, SHUR lines
  • Documented in Jira and Confluence with UML use-case, class, activity and sequence diagrams made with PlantUML
  • Refined requirements to “definition of ready” quality level
  • Used JSON object model and microservices
  • Followed Domain-Driven Design and SAFe methodologies
  • Wrote test cases in X-Ray

Senior Consultant and Sales

abonis AG, Ariescon GmbH

  • Advised on DMS and electronic archive solutions from Optimal Systems, DocuWare and abox-X for SMEs
  • Designed scanning, OCR and document indexing processes
  • Represented at SYSTEMS 2004 trade fair
  • Sold solutions to end clients in southern Germany
  • Maintained existing client relationships
Marzling, Germany

Senior Consultant for Retirement Planning Systems and Portals

iS2 AG

  • Designed retirement planning systems (quote, application, rating, advisory) for Riester, Rürup, private pension, occupational pension, tax accounting, tax calculator, Riester allowance optimizer on Java platform
  • Worked with multiple insurers (Basler, Sparkassen-Pensionsmanagement, Signal-Iduna, R+V) including XML interfaces to rating/application systems, offline and online portals
  • Developed detailed license and project proposals (including customization and maintenance)
  • Presented to clients and supported sales

Summary

IT experience since 1985

Mr. Hohenthaner has many years of experience designing and rolling out IT systems for the insurance industry. He has deep knowledge of all lines of business and distribution channels.

  • Insurance field sales/POS/claims systems including brokers
  • Rate calculators/advice for P&C/auto and life/pension/Riester/occupational pensions
  • Insurance business processes/workflow
  • Claims management for auto/P&C insurance
  • Functional design
  • Process, data and UI design, process optimization
  • Software testing
  • Software rollout/implementation
  • Training
  • Document management/electronic archive/workflow
  • Integration of sales channels/CRM
  • Software and vendor selection
  • Business management IT applications
  • Business case evaluations

Languages

German
Native
English
Advanced
French
Advanced
Italian
Advanced

Education

DVA Munich

Executive Master of Insurance · Munich, Germany

University of Passau

Diploma in Computer Science · Passau, Germany

Certifications & licenses

IREB® Certified Professional for Requirements Engineering

IREB

Usability Manager - Intensive Course

Academy of German Media

ISTQB® Certified Software Tester

ISTQB

Qualified SAP User 2002 - Foundation Level

SAP

Introduction to Object-Oriented System Development

Communicating, Arguing, Discussing

Project Manager Certificate (Projektmanagement Interaktiv)

Projektmanagement Interaktiv

Sales Training

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