Norbert Gunia - Support for implementing the Pimcore CMS, support assistance, and partner management

Recommended expert

Vaterstetten, Germany

Experience

Apr 2022 - Dec 2024

2 years 9 months

Support for implementing the Pimcore CMS, support assistance, and partner management

Akademisch Arbeitsgemeinschaft GmbH

Support for implementing the Pimcore CMS, support assistance, and partner management for the existing application landscape.
Knowledge transfer to the existing application landscape.
Advising stakeholders on re-implementation.
Support for data modeling in Pimcore.
Concepts and support for data migrations from Salesforce to Pimcore using ESB.
Creating user stories.
3rd level support for business-critical processes.
Technologies: Salesforce Marketing, Sales, and Service Cloud; Talend ESB; Pimcore; Shopware; ERP system Move; DB2; MySQL; MS Office; MS Visio; Jira; Confluence.

Oct 2021 - Present

4 years 4 months

Business Analyst

AOK Systems GmbH

Business analyst for the online customer service center (private customers) for the modules: applications and certificates, integrated event management, helic@web online forms, and automated background processing.
Business analyst for the service provider division for the modules: My AOK Health Partner Service, contract management, mass interfaces, in-/outbox for private and corporate customers as well as service providers.
Business analyses.
Requirements management.
Defining user stories and acceptance criteria.
Maintaining project documentation (Confluence & Jira).
Detailed design.
Tests and test automation.
Domain Driven Design.
Technologies: Oscare (SAP for statutory health insurance), Helic@Web, MS Office, MS Visio, Jira, Xray, Confluence, TestBench, Swagger.

May 2021 - Sep 2021

5 months

Business Analyst for BPMS

Insurance sector - life insurance

Business analyses.
Tests and analysis for eliminating technical debt.
Requirements management.
Maintaining project documentation (Confluence & Jira).
Technologies: IMS Paradatec, IBM IAM authorization system, SAP BP, SAP FS/CD, msg Life Factory, IBM BPMS, IBM FileNet, IBM Integration Bus, OMS Posy, DB2, MS Office, Jira, Confluence, IBM Private Cloud.

Mar 2021 - Apr 2021

2 months

Professional development

Online continuing education seminars (self-study)

Scrum & Agile masterclass with practical examples and PSM1 exam.
Business Analyst - agile and traditional.
Process modeling with BPMN 2.0: from beginner to expert.

Feb 2016 - Feb 2021

5 years 1 month

Product Owner / Solution Design / Multi-Project Management

Akademisch Arbeitsgemeinschaft GmbH

Implementing Salesforce Sales and Marketing Cloud, digital customer account, and comprehensive process optimizations for service, order processing, and marketing automation.
Digital transformation within a publishing company.
Solution design.
Multi-project management.
Project planning (Waterfall, Scrum).
Product Owner for mostly agile projects.
Risk analyses and action planning.
Definition of user stories.
Stakeholder management.
Project controlling.
Selection process for new software and implementation partners.
Release management and detailed planning for go-live.
Coordination and management of development partners (agile development).
Consulting and organizational support for publishing, sales, and service management.
Detailed design and data modeling for Salesforce Sales and Service Cloud.
Fully automated data feeding for Salesforce Sales and Service Cloud.
Technical detailed designs for integrating CRM, ERP, shop, and service.
Detailed designs for customer account and customer self-service based on Salesforce data.
Detailed designs for campaign management with Salesforce Marketing Cloud.
Detailed designs for process optimization for order processing and service.
Orchestration of automated business processes with Talend ESB.
Process organization and detailed designs for digital business models.
Data analyses and detailed designs for migrations and data quality improvement.
Organizing and conducting tests and defining test procedures.
Defining acceptance criteria and supporting the execution of acceptance tests.
Implementation support for marketing and service.
Technologies: Salesforce Marketing, Sales, and Service Cloud; Talend ESB; Shopware; Media Cockpit Asset Management; IBM TM1 OLAP; Adobe CMS ColdFusion; ERP system Move; SQL Server; DB2; MySQL; MS Azure; MS Office; MS Visio; MS Project; Jira; Confluence.

Aug 2015 - Nov 2015

4 months

Process modeling and documentation

Schoenberger Germany Enterprises

Process modeling and documentation (EPC) as part of the implementation of a new ERP system, integrating existing e-commerce platforms.
Process analysis of existing processes for all business areas.
Recording of as-is processes.
Graphical representation of the overall process flow.
Detailed description and representation of to-be processes.
Target concept for logistics and service for multi-channel sales (B2C and B2B).
Technologies: MS Dynamics NAV ERP system; various B2B and B2C shop solutions with Shopware, eBay, Amazon; interfaces to payment providers; MS Visio; MS Office.

Sep 2014 - Aug 2015

1 year

Consulting and project management

Sparkassen-Finanzportal GmbH

Consulting on the selection of an integrated solution for business process optimization (ERP, CRM, BPM, and DMS).
Project management for the implementation of agency software for two new business areas.
Development of a high-level concept (big picture) and selection strategy.
Preselection of vendors and creation of a high-level requirements specification.
Organization of workshops for final selection and vendor comparison.
Implementation strategy, milestone planning, and cost-benefit analyses.
Risk analyses, contract drafting, and contract reviews.
Requirements management, process analyses, and process design.
Reorganization measures and infrastructure sizing.
Implementation, customization, and go-live.
Archiving via SAP ArchiveLink.
Test concepts, test execution, and training measures.
Integration of SAP FI/CO, Lotus Notes.
Technologies: ap+ ERP system and Easy agency solution; SAP R/3 FI, CO, and ArchiveLink; Kodak Enterprise Scan software; Lotus Notes; SugarCRM; MS Office; MS Project; MS Visio; VMware; MS SQL Server.

May 2011 - Dec 2014

3 years 8 months

Senior consultant for holistic information logistics and process management

Janitos Versicherung AG

Consulting on holistic central process management.
Project review, realignment, and long-term strategy development.
Cost-benefit analyses, risk analyses, and requirements management.
Product and partner selection, as well as concepts for input, process, and output management.
Design of prototypes and methods for project implementation (Scrum, process modeling).
Overall project management for the re-implementation of a BPM solution.
Architecture and design of the new solution.
Migration from SAP Business Workplace and ArchiveLink to OpenText TCP.
Integration of inventory management and POS system, as well as input and output management via ESB.
Design of migrations from OMS M/Text Classic to M/Text CS 6.
Rebuilding of the infrastructure with a change of data center provider.
Test management with definition of acceptance tests.
Supplying the DWH and designing the power cube for process analysis.
Reporting and presentations for IT management and the executive board.
Technologies: aiDa Family; SAP Business Workplace; SAP ArchiveLink; SAP BO; OpenText ECM; X4 BPM Suite; X4 ESB; Kühn & Weyh M/Text; Mantis; Tosca; MS Office; MS Project; MS Visio; Java; JBoss; VMware; Oracle; Red Hat Linux.

Jan 2011 - May 2011

5 months

Strategy consulting for output management systems

Mailconsult GmbH

Creation of a market overview of output management systems for the insurance sector.

Oct 2010 - Jan 2011

4 months

Freelance senior consultant for ECM technologies

B&L Management Consulting GmbH

Business analysis and concept for the use of OpenText LiveLink in quality management.
Technologies: OpenText LiveLink.

Jan 2004 - Dec 2010

7 years

Project Manager

GSD Software

New development and implementation of an industry solution for the capital goods sector.
Business analysis, requirements management, design and implementation in customer projects.
IT support for sales processes including new and used machine sales, spare parts, service and rental.
Integration and connection of external business partners into business processes.
Rental (individual and bulk rental) and service optimization.
Graphical workforce planning and logistics.
Object lifecycle management.
CRM with visit reports, forecasts, machine history and document management.
Financial accounting, cost accounting and asset accounting.
Comprehensive migration of legacy data into the new system.
Technologies: MS SQL Server, Variocontrol, ERPFrame, DOCUFrame, FIBUFrame, DATAFrame BI, PHP.

Jan 2004 - Dec 2010

7 years

Subproject Lead / Consultant

WWK Insurance on behalf of intersoft AG

Introduction of a new cross-division policy administration system for life and non-life insurance.
Requirements management, design and implementation support.
High-volume automated output generation for interactive and batch processes.
Test concepts and execution for output generation of migrated policy data.
Optimization of business processes with a focus on sales using an integrated service application for partially automated letter writing.
Fault-tolerant solution to ensure compliance with EU anti-terrorism regulations.
Cross-functional features such as partner management, appointment scheduling and rights management.
Interfaces and performance optimization for printing systems and data warehouse.
Trigger mechanisms for the GDV interface to connect internal and external partners.
Technologies: lifestream policy management, Java, JSP, XML, XSD, Oracle, Visual Rules, Modus Output Management, SmartFix, OpenText Content Server, SAP PI.

Jan 2002 - Dec 2003

2 years

Sales Team Leader

SER Solutions Deutschland GmbH

Support for existing customers and acquisition of new clients for the SER standard software for DMS, archiving, KM, and BPM (e.g., Loewe Opta, MAN Commercial Vehicles, Stadtwerke Bamberg, Nürnberger Versicherungen).
Existing customer support, concept development, sales, technical presentations and product management consulting.
Technologies: ITA Server, Doxis, SQL databases, SER Brainware.

Jan 2001 - Dec 2001

1 year

Solution Manager for Industry & Commerce

Ceyoniq AG

Solution management to support product management and marketing.
Design of an industry-specific client for the industry and commerce sector using components for DMS, archiving, knowledge management, and BPM.
Technologies: CEYONIQ Archiv Server, Insiders smartFIX and Mindaccess, CEYONIQ DMS, SAP ArchiveLink.

Jan 1998 - Dec 2000

3 years

Senior Executive / Project Lead

PICA Daten & Medien GmbH

Project management for a new standard-designed merchandise management system for promotional goods, office furniture, office supplies and books.
Technologies: C++, Oracle, DMS CE Archiv, Cognos BI, Orbiz E-Commerce.

Jan 1993 - Dec 1998

6 years

Project Manager

Computer Aided Consulting GmbH

Custom solutions with partial use of standard software for financial accounting, cost accounting, payroll, inventory management, DMS and BI.
Business analysis, organizational consulting, concepts, user training and implementation support.
Technologies: Open VMS, EDRL, Basic, BI Cognos Impromptu and PowerPlay, IXIFAX Unified Messaging, DMS Easy Proxess, intershop E-Commerce.

Jan 1989 - Dec 1993

5 years

Head of Project Department

Softsys GmbH

Implementation of the CAQ standard software QUALIS at automotive suppliers.
Technologies: Oracle, C.

Jan 1986 - Dec 1988

3 years

Organizational Programmer

Computer Aided Consulting GmbH

Development and implementation of custom inventory management systems integrated into financial accounting and cost accounting.
Technologies: Open VMS, EDRL, Basic.

Jan 1984 - Dec 1986

3 years

Forst, Germany

Technical Data Processing Project Manager

Leichtmetallwerk Karl Wirth

Implementation of custom software in technical areas.
Requirements analysis, design, development, testing and rollout of the custom solution at the Forst main plant.
Technologies: Open VMS, EDRL, Basic.

Jan 1982 - Dec 1984

3 years

Operations Assistant for General Production Organization and Rationalization

Orlita Dosierpumpen GmbH

Jan 1978 - Dec 1981

4 years

Floater in machining production

Rovema Verpackungsmaschinen

Jan 1976 - Dec 1978

3 years

Turner

Westark GmbH

Jan 1973 - Dec 1976

4 years

Apprenticeship as a Turner

Flender Maschinen & Getriebebau

Summary

Ensuring customer satisfaction is the main goal of the solutions I help implement and it also guides my own approach.

Customer satisfaction arises when a holistic approach achieves sustainable process optimization. Following this insight, I focus my activities there.

My preferred area of work is the challenge of optimizing the economic benefit of modern technologies through integration.

Customer satisfaction happens when there is a seamless and continuous flow of information. Achieving a harmonization of organization, technology, and people shapes my practical approach.

My extensive experience from numerous projects, which I have successfully carried out as a business analyst, project manager, consultant, and programmer across various industries, enables me to communicate with all project participants on equal terms.

Thanks to my experience in all areas of project execution, I can quickly familiarize myself with ongoing projects.

Understanding process flows and economic relationships in detail leads to an objective evaluation of processes and the identification of additional potentials.

Project management, business analysis, and modeling methods were part of my training, and their practical application is among my toolkit.

My strong commitment and hands-on mentality with high quality standards contribute to the successful implementation of complex projects.

Ultimately, it is customer satisfaction that is reflected in my relatively long project durations in the past.

Skills

Business Analyses, Project Management, Solution Architecture, And Strategy Consulting To Optimize Business Processes From An Economic Perspective In Insurance, Retail, And Service Companies.
Project Management
Scrum
Rm&e Methodology
Presentation Techniques
Problem Analysis
Risk Analysis
Selection Procedures
Planned Cost Accounting
Contribution Margin Accounting
Statistical Quality Assurance Methods
Ms Office
Ms Project
Visio
Uml
Mockup
Xml
Xsd
Bpmn
Json
Sql
Jira
Confluence
Inventory Management Systems
Erp/merchandise Management Systems
Agency Software
Finance And Cost Accounting
E-commerce
Portals And Cms
Crm
Service Applications
Ecm Systems (Archiving, Dms, Bpms)
Input And Output Management Systems
Asset Management
Esb Systems
Fault-tolerant Technologies (Ai)
Business Rules Engine
Data Warehouse
Business Intelligence

Languages

German

Advanced

English

Advanced

Education

Oct 1973 - Jun 1976

Flender Maschinen & Getriebebau

Apprenticeship as a lathe operator · Lathe operator · Germany

Certifications & licenses

Instructor & Safety Supervisor

DGQ Quality Technician

Certified Industrial Foreman

REFA Operations IT Specialist

REFA Programmer

REFA Technician for Work Study and Business Organization

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AOK Systems GmbH

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Insurance sector - life insurance

Professional development

Online continuing education seminars (self-study)

Product Owner / Solution Design / Multi-Project Management

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Process modeling and documentation

Schoenberger Germany Enterprises

Consulting and project management

Sparkassen-Finanzportal GmbH

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Janitos Versicherung AG

Strategy consulting for output management systems

Mailconsult GmbH

Freelance senior consultant for ECM technologies

B&L Management Consulting GmbH

Project Manager

GSD Software

Subproject Lead / Consultant

WWK Insurance on behalf of intersoft AG

Sales Team Leader

SER Solutions Deutschland GmbH

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Ceyoniq AG

Senior Executive / Project Lead

PICA Daten & Medien GmbH

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Computer Aided Consulting GmbH

Head of Project Department

Softsys GmbH

Organizational Programmer

Computer Aided Consulting GmbH

Technical Data Processing Project Manager

Leichtmetallwerk Karl Wirth

Operations Assistant for General Production Organization and Rationalization

Orlita Dosierpumpen GmbH

Floater in machining production

Rovema Verpackungsmaschinen

Turner

Westark GmbH

Apprenticeship as a Turner

Flender Maschinen & Getriebebau

Summary

Skills

Languages

Education

Flender Maschinen & Getriebebau

Apprenticeship as a lathe operator · Lathe operator · Germany

Certifications & licenses

Instructor & Safety Supervisor

DGQ Quality Technician

Certified Industrial Foreman

REFA Operations IT Specialist

REFA Programmer

REFA Technician for Work Study and Business Organization

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