Norbert Gunia - Business Analyst

Vaterstetten, Germany

Experience

Apr 2022 - Dec 2024

2 years 9 months

Hybrid

Business Analyst

Akademisch Arbeitsgemeinschaft GmbH (Steuertipps.de)

Knowledge transfer on the existing application landscape
Stakeholder consulting for new implementation
Support in data modeling for Pimcore
Concepts and guidance for data migrations from Salesforce to Pimcore via ESB
Creation of user stories
3rd level support for business-critical processes
Technologies: Salesforce Marketing Cloud, Salesforce Sales Cloud, Salesforce Service Cloud, Talend ESB, Pimcore, Shopware, ERP system Move, DB2, MySQL, MS Office, MS Visio, Jira, Confluence

Oct 2021 - Present

3 years 8 months

Business Analyst

AOK Systems GmbH

Business analyst for the online branch for private clients, modules:
Applications and certificates
Integrated event management
helic@web online forms
Automated dark processing
Business analyst for the service provider division, modules:
My AOK health partner service
Contract management
Mass interfaces
In-/outbox for private, corporate clients and service providers
Activities:
Business analysis
Requirements management
Definition of user stories and acceptance criteria
Maintenance of project documentation (Confluence & Jira)
Detailed concept
Tests and test automation
Domain driven design
Technologies: Oscare (SAP for statutory health insurance), Helic@Web, MS Office, MS Visio, Jira, Xray, Confluence, TestBench, Swagger

May 2021 - Sep 2021

5 months

Business Analyst

Versicherungsbranche Lebensversicherung

Business analysis for BPMS project
Tests and analyses to eliminate technical debt
Requirements management
Maintenance of project documentation (Confluence & Jira)
Technologies: IMS Paradatec, IBM IAM, SAP BP, SAP FS/CD, msg Life Factory, IBM BPMS, IBM FileNet, IBM Integration Bus, OMS Posy, DB2, MS Office, Jira, Confluence, IBM Private Cloud

Feb 2016 - Feb 2021

5 years 1 month

Business Analyst

Akademisch Arbeitsgemeinschaft GmbH (Steuertipps.de)

Digital transformation within a publishing house:
Solution design
Multi-project management
Project planning (waterfall, Scrum)
Product owner for agile projects
Risk analyses and mitigation planning
Definition of user stories
Stakeholder management
Project controlling
Vendor selection and implementation partner management
Release management and go-live planning
Coordination of development partners (agile development)
Consulting and organizational support for editorial, sales and service management
Detailed concepts and data modeling for Salesforce Sales and Service Cloud
Fully automated data provisioning for Salesforce
Technical detailed designs for CRM, ERP, shop and service integration
Detailed designs for customer account and self-service based on Salesforce data
Detailed designs for campaign management with Salesforce Marketing Cloud
Detailed designs for process optimization in order processing and service
Orchestration of automated business processes with Talend ESB
Process organization and detailed designs for digital business models
Data analyses and detailed designs for migrations and data quality improvement
Test organization and selection of test procedures
Definition of acceptance criteria and support of acceptance runs
Go-live support for marketing and service
Technologies: Salesforce Marketing Cloud, Salesforce Sales Cloud, Salesforce Service Cloud, Talend ESB, Shopware, Media Cockpit Asset Management, IBM TM1 OLAP, Adobe ColdFusion CMS, ERP system Move, SQL Server, DB2, MySQL, MS Azure, MS Office, MS Visio, MS Project, Jira, Confluence

Aug 2015 - Nov 2015

4 months

Business Analyst

Schoenberger Germany Enterprises

Process modeling and documentation (event-driven process chains) for the introduction of a new ERP system with integration of existing e-commerce platforms
Activities:
Analysis of existing processes across all business areas
Capture of as-is processes
Graphical representation of overall workflows
Detailed description and design of to-be processes
Concept for logistics and service in multi-channel distribution (B2C and B2B)
Technologies: MS Dynamics NAV, various B2B and B2C shop solutions with Shopware, eBay, Amazon, payment provider interfaces, MS Visio, MS Office

Sep 2014 - Aug 2015

1 year

Consultant / Project Manager

Sparkassen-Finanzportal GmbH

Consulting for selection of holistic solution for business process optimization (ERP, CRM, BPM, DMS)
Project management for introduction of agency software in two new business areas
Activities:
Development of high-level concept (big picture) and selection strategy
Preselection of vendors
Creation of high-level requirements specification
Organization of workshops for final selection
Vendor comparison and evaluation
Implementation strategy and milestone planning
Cost-benefit analyses
Risk analyses
Contract drafting and review
Project management:
Requirements management
Process analysis and design
Reorganization measures
Infrastructure sizing
Feasibility and risk analyses
Implementation, customizing and go-live
Archiving via SAP ArchiveLink
Test concepts and execution
Training and handover to operations
Documentation
Integration of SAP FI/CO and Lotus Notes
Technologies: ERP system ap+ and agency solution Easy, SAP R/3 FI, CO, ArchiveLink, Kodak Enterprise Scan, Lotus Notes, SugarCRM, MS Office, MS Project, MS Visio, VMware, MS SQL Server

May 2011 - Dec 2015

3 years 8 months

Senior Consultant

Janitos Versicherung AG

Consulting on holistic central process management:
Project review and realignment
Long-term strategy development
Cost-benefit analyses
Risk analyses
Requirements management
Product and partner selection
Concepts for input, process and output management
Project implementation methods (Scrum, process modeling)
Prototype conception
Overall project management for new BPM solution implementation:
Architecture and design of new solution
Migration from SAP Business Workplace and ArchiveLink to OpenText TCP
Document and archive migration
Integration of policy management and POS system and input/output management via ESB
Concept for migration from OMS M/Text Classic to M/Text CS6
Infrastructure rebuild with change of data center provider
Test management with acceptance test definitions
Data warehouse provisioning and design of OLAP cube for process analysis
Reporting and presentations for IT management and steering committee
Transition to operations
Technologies: aiDa Family policy and POS system, SAP Business Workplace, SAP ArchiveLink, SAP BO, OpenText ECM, X4 BPM Suite, X4 ESB, Kühn & Weyh M/Text, Mantis, Tosca, MS Office, MS Project, MS Visio, Java, JBoss, VMware, Oracle, Red Hat Linux

Jan 2010 - May 2011

5 months

Consultant

Mailconsult GmbH

Strategy consulting for output management systems
Creation of market overview of output management systems for the insurance sector

Oct 2010 - Jan 2011

4 months

Germany

Senior Consultant

B&L Management Consulting GmbH

Business analysis and concept for use of OpenText LiveLink in quality management

Jan 2004 - Dec 2010

7 years

Germany

Project Manager

WWK Versicherungen (im Auftrag der intersoft AG)

Implementation of new cross-division policy administration for life and non-life insurance
Activities:
Sub-project management, consulting, requirements management, design and implementation support
High-volume automated output generation for dialog and batch processes
Test concepts and execution for output generation of migrated policies
Process optimization with integrated service application for semi-automated letter generation
Fault-tolerant compliance solution (EU anti-terrorism regulations)
Cross-functional components (partner management, appointment system, rights management)
Interfaces and performance optimization for printing systems and data warehouse
Trigger procedures for GDV interface to connect internal and external partners
Technologies: Lifestream policy administration, Java, JSP, XML, XSD, Oracle, Visual Rules, Modus Output Management, SmartFix, OpenText Content Server, SAP PI

Jan 2002 - Dec 2004

2 years

Germany

Team Leader Sales

SER Solutions Deutschland GmbH

Customer management and new client acquisition for SER standard software (DMS, archiving, KM, BPM)
Key accounts: Loewe Opta, MAN Commercial Vehicles, Stadtwerke Bamberg, Nürnberger Versicherungen, ARAG, BVK, Universa
Activities: account management, solution concepts, sales, technical presentations, product management consulting
Technologies: ITA Server, Doxis, SQL databases, SER Brainware

Jan 2001 - Dec 2002

1 year

Germany

Solution Manager Industry & Trade

Ceyoniq AG

Solution management to support product management and marketing
Conception of industry-specific client for manufacturing and trade sector based on DMS, archiving, KM and BPM components
Technologies: CEYONIQ Archive Server, Insiders smartFIX, Mindaccess, CEYONIQ DMS, SAP ArchiveLink

Jan 1998 - Dec 2000

3 years

Germany

Project Manager

PICA Daten & Medien GmbH

Project management for new standard goods management system for promotional items, office furniture, office supplies and books
Technologies: C++, Oracle, DMS CE Archiv, Cognos BI, Orbiz e-commerce

Jan 1992 - Dec 1998

6 years

Germany

Project Manager

Computer Aided Consulting GmbH

Custom solutions with partial use of standard software for financial accounting, cost accounting, payroll, inventory management, DMS and BI
Activities: project management, business analysis, organizational consulting, concept development, user training, implementation support
Technologies: OpenVMS, EDRL, BASIC, Cognos Impromptu, Cognos PowerPlay, IXIFAX, Easy Proxess DMS, Intershop e-commerce

Jan 1988 - Dec 1993

5 years

Germany

Head of Project Department

Softsys GmbH

Introduction of CAQ standard software QUALIS at automotive suppliers
Technologies: Oracle, C

Jan 1986 - Dec 1988

3 years

Germany

Organizational Programmer

Computer Aided Consulting GmbH

Development and implementation of custom inventory management systems integrated with financial accounting and cost accounting
Technologies: OpenVMS, EDRL, BASIC

Jan 1983 - Dec 1987

3 years

Germany

IT Project Manager

Leichtmetallwerk Karl Wirth

Introduction of custom software in technical departments
Activities: requirements analysis, design, development, testing and implementation
Technologies: OpenVMS, EDRL, BASIC

Jan 1981 - Dec 1985

3 years

Germany

Production Organization Assistant

Orlita Dosierpumpen GmbH

Jan 1976 - Dec 1978

3 years

Germany

Machine Shop Technician

Rovema Verpackungsmaschinen

Jan 1973 - Dec 1976

4 years

Germany

Turner

Westark GmbH

Summary

Kundenzufriedenheit zu erzielen, steht im Vordergrund der mit meiner Unterstützung implementierten Lösungen und prägt ebenso mein eigenes Vorgehen. Kundenzufriedenheit entsteht, wenn mit einem ganzheitlichen Ansatz eine nachhaltige Prozessoptimierung erzielt wird. Dieser Erkenntnis folgend fokussiere ich meine Aktivitäten.

Der Herausforderung den betriebswirtschaftlichen Nutzen einzelner moderner Technologien durch Integration zu optimieren sind mein bevorzugtes Einsatzgebiet. Kundenzufriedenheit entsteht wenn hier ein durchgängiger und reibungsloser Informationsfluss entsteht. Dabei eine Harmonisierung von Organisation, Technik und den Menschen zu erzielen, prägt mein praktisches Vorgehen.

Meine umfassenden Erfahrungen aus zahlreichen Projekten, die ich als Business Analyst, Projektleiter, Consultant und Programmierer in unterschiedlichen Branchen erfolgreich gestalten konnte, versetzen mich in die Lage mit sämtlichen Projektbeteiligten auf Augenhöhe zu kommunizieren.

Auf Grund der Erfahrungen in allen Bereichen der Projektumsetzung kann ich mich in laufende Projekte schnell einarbeiten.

Die Prozessabläufe und betriebswirtschaftlichen Zusammenhänge im Detail zu verstehen, führt zu einer objektiven Bewertung der Prozesse sowie zur Erschließung zusätzlicher Potentiale.

Mein starkes Engagement sowie meine Hands on Mentalität mit hohem Qualitätsanspruch tragen zur erfolgreichen Umsetzung von komplexen Projekten bei. Letztendlich ist es die Kundenzufriedenheit die sich in meinen relativ langen Projektlaufzeiten in der Vergangenheit widerspiegelt.