Antonio Disarò
Agile Project Manager
Agile Project Manager
Openry GmbH
End Customer: Openry GmbH
E-commerce platform to globally commercialize high-quality Italian artistic productions. Several European shops are already operational and Asian markets soon coming up. My role as Agile Project Manager is to lead the complete team on both the customer and technical side (offshore) including strong strategic consulting, in a continuous delivery approach. As project in a small enterprise, the budget management aspects are particularly challenging, in a quest to deliver the maximum business value with minimal overheads. Technologies: Magento 2, M2E Pro, Linux, Apache, MySql, PHP (LAMP), Stripe
Global Product Owner
Freelance
End Customer: Boehringer Ingelheim
In the development of this global B2B e-commerce platform, I held the overarching responsibility for defining agile requirements and specifications for the central core, as well as localizations for the initial set of five global markets out of a planned fifteen, spanning the Americas, Europe, and Asia. I provided strong leadership in shaping the complex B2B functional landscape and coordinated and coached agile processes, methodologies and deliverables across global technical and business teams.
Interim Manager – Senior Business Analyst
Freelance
End Customer: Villeroy & Boch
For Villeroy & Boch's global E-Commerce presence, I was responsible for various optimization initiatives. I oversaw analysis, specification development, and liaised with solution providers. I conducted gap-analysis workshops and managed the Request for Proposal (RFP) process. My primary focus was on introducing a new worldwide gift card system for both online and physical stores.
Product Owner/Business Analyst
Freelance
End Customer: EON
Within the comprehensive EON Salesforce program (CRM, Product Management, Output Management) for all sales and support journeys, I served as the Product Owner/Business Analyst for the Top-Customer area. As part of a team comprising roughly 15 international members, including part-offshore resources, I was responsible for the analysis and specification of highly complex, process-critical requirements. My primary focus was on order management, ensuring seamless and efficient operations.
Agile Coach
Freelance
End Customer: PSI Logistics
I provided coaching to customer project teams on Agile transformation topics, including SCRUM, User Stories, Kanban, and Agile Estimates. This involved conducting internal training sessions and practical exercises, as well as offering guidance and support during actual project activities. Additionally, I facilitated workshops, developed training materials, and ensured the effective adoption of Agile methodologies to enhance team performance and project outcomes.
Senior Business Analyst
Crowdconsultants
End Customer: Wittur Group
Within a greenfield enterprise-wide ERP implementation, I played a key role in intensive workshops focused on sales and procurement processes, including account management, contacts, activities, opportunities, quotes, orders, and fulfillment, along with their integration with financial and product management systems. Despite extremely tight and high-pressure time constraints, I made critical contributions in defining requirements, mapping processes, and conducting gap analyses, ensuring the project met its aggressive timelines while maintaining system integrity and efficiency. Technologies: INFOR (no hands-on)
Senior Business Analyst
Hays
End Customer: EON
I was responsible for redefining, streamlining, and automating various campaign management processes, with a particular focus on price-change campaign management. Additionally, I contributed to product management processes and requirements definition for a new, innovative, and modular enterprise-wide Product Management System. This involved significant clarification and documentation of processes and requirements, resulting in notable improvements in usability and cost savings. I provided considerable coaching on requirements and specifications documentation formats and quality. Technologies: SAP, Bespoke, Adobe Classic Campaign
Global Multi-Project Manager and Scrum Master (Waterfall/Agile)
TCI partners
End Customer: BASF
As the Project Manager for a global digitalization initiative within the Agricultural Projects division, I led the integration of multiple systems across CRM, ERP, BI, DWH, and bespoke application domains. This role required managing an exceptionally complex international landscape with very diverse systems and users. I successfully directed international project teams, aligning multi-million-dollar budgets and tight timelines, and effectively navigated the intricate challenges posed by the global scale of the project. In particular, I closely collaborated with the PMO office to define the Budget allocation according to ABC method and fine tuning of EVA calculation. Technologies: SAP, Bespoke
Business Analyst Web Applications/ Product Owner
Freelance
End Customer: RWE Group
I oversaw the migration of a significant portion of the RWE Web Presence to the new Innogy Website, including more than 40 customer-facing applications of various sizes and complexities. I was responsible for clarifying complex new and legacy requirements and specifications for the migration, coordinating with external providers, and managing the entire process to meet extremely tight deadlines for the relaunch. Technologies: J2EE, Core-Media, Java, no hands-role, pure Business Analyst role
Infrastructure Architect
Freelance
End Customer: IBM
I played a key role for Italy within the global initiative to transition Allianz's entire infrastructure to IBM systems, encompassing all layers from network connectivity to operating systems, databases, and application servers. I managed requirements and specifications for some of the Italian branches of the project, including Genialloyd, ensuring smooth integration with overall project goals. My multilingual skills played an important role in facilitating effective customer communication, enhancing collaboration, and ensuring clear understanding across diverse stakeholder groups. Technologies: IBM Infrastructure Factory
Product Owner for Workflows and Integration Processes
Centris AG
End Customer: Various Health Care Insurances in Switzerland
The CBPM (Customer Business Processes Management) application integrated with the Insurance-ERP Syrius application, revolutionizing the processing of all Patient/Partner related documents. Despite this being my inaugural venture into insurance software product development, the customer greatly valued my extensive cross-domain experience across both technical and business realms. Leveraging my diverse background, I introduced numerous significant improvements across various workflows and document management systems. Technologies: Java (JEE), Oracle Databases, Web Technologies, no hands-on
Business Analyst for logistics improvement, assortment management and customer care processes
Freelance
End Customer: Metro Group (Cash and Carry)
In my role, I provided considerable contribution and insights to the reorganization and fine-tuning of the Metro's food delivery service, overseeing the entire process from assortment management to ordering, fulfillment, and customer support. A key aspect of my responsibilities was the creation of detailed process and functional documentation, redefining the customer's quality standards on the basis of a Use Case based approach suported by UML activity diagrams. This documentation meticulously outlined every step and interaction, ensuring that both business and technical departments had a clear, unified understanding of the workflows. By successfully closing the communication loop between these departments, I facilitated effective coordination and execution. Technologies: Various CRM, ERP, Integration technologies, no hands on, pure Business Analyst role
Business Analyst/Business Partner Manager for customer service, privacy, campaign and loyalty management processes
Freelance
End Customer: Metro Group (Media-Saturn)
The project's goal was to create a unified platform for the central management of customer data, supporting business intelligence, analytics, customer service, campaign, and loyalty management for both the Saturn and Media-Markt brands across all operational countries. Navigating this initiative involved overcoming significant cross-functional challenges, particularly in terms of communication between diverse departments. I successfully advanced some of the most critical integration processes within this complex environment, ensuring cohesive collaboration and effective information exchange. Technologies: CRM, ERP, Integration technologies, no hands on, pure Business Analyst role
Business Analyst/Product Owner and Test Architect for order creation, processing and fullfillment, integration Online-Shop-CRM
Freelance
End Customer: Metro Group (Real)
I played a crucial role in this major re-design and re-implementation effort for the REAL.DE shopping portal, especially focussed on integrating new CRM and courier partners fulfillment interfaces. My methodological contributions enhanced solution design, implementation, and testing. In agreement with the customer I redefined the analysis and specification standard and developed high-quality processes and detailed use cases for the offshore team, ensuring functional clarity and precision in communication and execution. Additionally, my successful coaching of the offshore teams enabled a timely, high-quality implementation, thorough testing, and seamless rollout, ensuring robust performance and reliability of the new system. Technologies: Hybris Online Shop, Siebel CRM, SAP ERP, JIRA, various integration technologies, no hands on, pure Business Analyst role
Project Manager, architect for the complete solution
Freelance
End Customer: Unicredit Group
In the development of a Global CRM, Marketing, and BI solution aimed at providing a single view and enabling support for global corporate customers, I navigated an extremely high-pressure international environment. Faced with a strongly fragmented data landscape and an exceedingly tight timeline, I managed to focus the team on delivering an acceptable solution with very limited resources. My ability to prioritize effectively and drive the team towards achievable goals was crucial in meeting the project deadlines and ensuring the successful implementation of the solution. Technologies: Siebel CRM, Oracle BI, Informatica
Pre-sales, Business Analyst, Project Manager, managed team size 4-6
Openry GmbH
End Customer: a number of Small Medium Enterprises
I spearheaded five demonstrative Proof-of-Concept (PoC) CRM implementations to investigate the technological and functional gaps between proprietary and open-source enterprise CRM software. In this role, I orchestrated rapid workshops to gather specifications and facilitate prototype implementations within a very tight budget. My strategic management of offshore implementation teams was key to achieving the defined goals within these constraints. This efficient approach ensured the successful completion of the projects, fully satisfying all customer companies involved. Technologies: Vtiger CRM
Coordinator for Build, security and test quality, risk management & steering committee reporting
Freelance
End Customer: BMW Automotive
In the rollout of a Global CRM, Marketing, and BI solution designed to provide a unified view and support for global corporate customers, I served as the primary contact point for all issues related to the project. My involvement was specifically related to the Chinese rollout, where I played a crucial role in maintaining project momentum by eliminating or mitigating technical and organizational obstacles as they arose. Managing the interaction between the German and Chinese teams presented significant challenges, particularly in coordinating solutions on complex topics and navigating the unique data security requirements of the Chinese market. Technologies: Siebel CRM, CITRIX, JIRA
Lead Business Analyst for Account Management for Bulgaria, Czech Republic, Macedonia, Hungary, managed team size of 5-7
Freelance
End Customer: T-Systems/Deutsche Telekom
Within the Deutsche Telekom's new CRM strategy initiative, aimed at developing a common kernel of functionality to be localized for various markets, my involvement was crucial in solving an acute phase related to account management processes. I successfully achieved process solutions that met the business needs of multiple markets simultaneously. Additionally, I coached the offshore team in India, ensuring effective implementation. My role was pivotal in harmonizing diverse market requirements and guiding the team through this critical phase, ultimately contributing to the project's success. Technologies: Siebel CRM
Technical Architect, Business Analyst for integration with master customer databases, complex data visibility and performance
Freelance
End Customer: Vodafone
In the consolidation project to unify the CRM systems of Vodafone and Arcor following Vodafone's acquisition of Arcor, I played a critical role in addressing the challenges associated with merging of customer-related processes. My strong contributions were decisive in harmonizing legacy Arcor's existing processes with Vodafone's new requirements. As a Key Business Analyst, I handled some of the most critical change requests, focusing on heavy data migration and ensuring comprehensive functional and data visibility. Additionally, I introduced a Use Case-based specification approach and processes definition standandards, which significantly improved clarity, dependability and efficiency in the implementation process. Technologies: Siebel CRM, Java
Technical Architect, Business Analyst, Data-Migration Lead on various areas of functionality
Freelance
End Customer: Bayer Group
In the Europe-wide migration from Siebel 6.x to Siebel 8.x for Bayer Pharmaceuticals' Diabetes Care customer support solution, I played a key role in ensuring a successful transition. I streamlined existing functionalities to enhance system performance and user experience, while meticulously refining project requirements to align with new emergning business needs. I led the critical task of migrating legacy data, ensuring integrity, accuracy, and security throughout the process. My efforts were instrumental in securing a seamless migration, significantly improving the customer support solution's efficiency and reliability across Europe. Technologies: Siebel CRM, EIM
Technical Architect, Business Analyst, Data-Migration Lead on various areas of functionality
Openry GmbH
End Customer: Garis s.a.s.
In developing a vertical CRM application for the safety regulations management sector, I successfully delivered a highly valuable enterprise-level CRM solution on a very tight budget. Addressing complex sector-specific requirements, I leveraged open-source applications to create a cost-effective yet powerful system. My efforts in solution design, implementation, and cross-functional collaboration ensured that the CRM met all of the very special industry needs, significantly improving regulatory management processes despite budget constraints. Technologies: Vtiger CRM
Project Manager, Business Analyst, Architect for complete solution, managed team size of 5-7
Freelance
End Customer: Bosch Security Systems
In my role focused on Campaign Management, Sales, Support, and Reporting, I made critical contributions to stabilize a very unstable application, rescuing it shortly before the project was on the verge of being stopped. By addressing major stability issues, I significantly improved user acceptance and played a key role in refining the overall architecture. I also implemented crucial integration aspects, ensuring seamless functionality across various modules. My efforts not only brought the application back on track but also enhanced its reliability and user satisfaction, securing the project's continuation and success. Technologies: Siebel CRM, EAI, EIM, SAP
Business Analyst, Interface-specialist
Freelance
End Customer: Loyalty Partner/Deutsche Bahn
In the development of Deutsche Bahn's system for managing Customer Cards, I delivered the functional specification and design for a critical Master-Master interface. This interface was extremely complex due to an unconventional dual doubles-verification strategy, which required meticulous attention to data integration and creative synchronization mechanisms. My role involved ensuring that data flows effectively and accurately between multiple systems, maintaining consistency and integrity. By overcoming these intricate challenges, I provided a robust solution that enhanced the reliability and functionality of the overall customer card management system. Technologies: Siebel CRM, EAI
Business Analyst, Architect for Order Management
Freelance
End Customer: IBM/Deutsche Telekom
As a Business Analyst in the redesign and re-implementation of the Deutsche Telekom Call Center CRM System, I played a pivotal role in streamlining and enhancing complex order management CRM flows. I supported a considerable simplification of the system's functionality, aligning it more closely with the out-of-the-box available modules. This approach not only reduced customization costs but also improved system maintainability and user adoption. My contributions were critical in transforming the system into a more agile and user-friendly solution, driving better performance and customer satisfaction. Technologies: Siebel CRM, no hands-on pure Business Analyst role
Project Manager, Business Analyst, Architect for the complete solution, managed team size of 8
Freelance
End Customer: KUKA Robotics
In the greenfield project for the first CRM/Sales Force Automation implementation at KUKA Robotics, I served as a hands-on Project Manager. Tasked with supporting new sales segments for KUKA's innovative robotic applications, I navigated a very tight timeline and budget. My responsibilities included planning and controlling the project, as well as supervising the definition of new business processes and technical architecture. My leadership ensured the successful deployment of the CRM system, enhancing sales capabilities and operational efficiency. Technologies: Siebel CRM, EAI, EIM
Integrator-Project Manager, Business Analyst, Architect for complete solution, managed team size of 4
Freelance
End Customer: Avery-Zweckform
In the Campaign and Promotion Management, Sales, Support, and Reporting project, I played a vital role spanning both technical and organizational aspects. I led requirements collection workshops, analyzed business needs, and created detailed specifications. Utilizing my Siebel configuration skills, I managed the technical implementation and coached the customer's employees in Siebel configuration. My comprehensive involvement and leadership earned the deep trust of the customer, contributing to the very high quality of all project's communication processes. Technologies: Siebel CRM, EAI, EIM, SAP
Business Analyst, Integration and Data Visibility specialist
Freelance
End Customer: IBM/Dresdner Bank
An important effort to migrate legacy applications to modern Siebel technology. I played a key role in designing and implementing critical interfaces that ensured a successful and effective migration from legacy systems to the new Siebel environment. Additionally, I developed comprehensive data ownership and visibility concepts for customers and contracts, ensuring accurate and secure access to data across various departments. My contributions were central in creating a robust framework that enhanced data integrity, improved user access controls, and facilitated a smooth transition to the new modernized system. Technologies: Siebel CRM, EAI
Principal Consultant, Technical Architect, Project Manager
Siebel Systems
Business development support, Executive Reviews.
Project: CRM-C upgrade strategy definition Role(s): Migration Specialist, Architect In defining the strategy to migrate Siebel data from version 7.5 to the upgraded version 7.7, I played a critical role in ensuring a smooth and efficient transition. Faced with the challenge of handling very uncommon high volumes of data, I proposed a creative and original double-step migration approach. This innovative solution not only enabled the complex migration process but also assured continued production functioning, minimizing downtime and maintaining data integrity throughout the transition. Technologies: Siebel CRM, EIM
Project: CaRaMBA Programme Role(s): Technical Architect, Interfaces Specialist for the most critical interfaces In a greenfield CRM initiative for BMW Bank aimed at consolidating and modernizing all customer-related activities, I was responsible for initiating interfaces analysis and providing estimations to support project planning. My role was crucial in laying some key foundations for this groundbreaking project, which sought to enhance and unify customer interactions across various touchpoints. By meticulously analysing the necessary interfaces and delivering accurate estimations, I ensured that the planning phase was well-informed and robust, setting the stage for successful implementation and future project phases. Technologies: Siebel CRM, EAI, EIM
Project: PRM Solution Role(s): Technical Architect, Deployment specialist, Project management support In the Partner Relationship Management for Decoder Sales & Support project, my role was critical in a short but intense assignment characterized by risky firefighting challenges. My contribution was determinant in bringing an ordered approach to the migration and deployment procedures amidst far from optimal conditions. I provided strong project management support, leveraging my expertise to identify and mitigate risk factors swiftly and effectively. This hands-on, crisis management approach was essential in stabilizing the project and ensuring its successful progression. Technologies: Siebel CRM, EAI, EIM
Project: CRM-C Solution Role(s): Integration and Data Migration Specialist In providing a new integrated front-end application for 40,000 call center agents, I faced significant technical challenges in migrating a massive volume of legacy contract data. I investigated and designed a sophisticated approach to ensure the safe and accurate transition of this critical information. This accurate planning and execution were crucial in overcoming the complexities associated with such a large-scale data migration. The customer greatly appreciated my original, non-standard architecture, which was instrumental in securing a successful execution. Technologies: Siebel CRM, EAI, EIM
Architect, Worldwide Development Manager, Integration Manager for overall application, managed team size of 10-15
Siebel Systems
In the Global CRM/SFA initiative to harmonize marketing, sales, and support across 15 markets worldwide, I was rapidly identified by the customer as a crucial team member, entrusted with the most critical responsibilities throughout the project's various phases. My versatility allowed me to cover multiple roles, always taking on the most vital tasks as the project evolved. Recognizing my expertise and leadership, the customer appointed me as the Worldwide Development Manager, overseeing a team of up to 15 developers. This acknowledgment underscored my integral role in driving the project's success and ensuring its smooth execution across very diverse international markets. I constantly coached the team and the customer on high quality planning, specification, documentation and implementation standards, which after my departure were introduced as stable IT department standards. Technologies: Siebel CRM, EAI, EIM
Senior Consultant, Configuration, Technical Architect, Project Manager
Siebel Systems
Internal trainer.
Project: CRM/eBusiness solution Role(s): Configurator, Design Specialist especially for product configuration aspects In delivering an application that supports the direct sales model based on COMPAQ business rules, my innovative approach and technical expertise were critical in overcoming complex technical configuration challenges, ensuring the application met all specifications and exceeded customer expectations. For my exceptional contributions to this project, both in terms of architectural innovation and implementation excellence, I was directly rewarded by Tom Siebel as one of the top four consultants in Central Europe. This prestigious acknowledgment highlighted my technical prowess and the significant impact of my work on the project's success. Technologies: Siebel CRM, EAI, EIM
Project: CRM/eBusiness solution Role(s): Architect, Configurator specialist for most critical aspects At the start of my Siebel Systems career, I took on a warm-up engagement for an American Telco jump-starting its business in the UK, focusing on credit check, connections activation, and other critical operations. My decisive contribution involved modelling the most complicated aspects of integration and mapping them to Siebel technology. This foundational project allowed me to demonstrate my technical expertise and problem-solving skills early on, successfully addressing complex integration challenges and setting the stage for a successful Siebel implementation. Technologies: Siebel CRM, EAI, EIM
IT Consultant
Terma Elektronik
For the European Southern Observatory (ESO).
Project: ESO Telescopes Calibration Database Management Role(s): Analyst, Software Engineer for the calibration database and service In this groundbreaking historical scientific project involving the calibration database management system for the ESO VLT (Very Large Telescope) System—at the time the largest earth-based telescope in the world—I swiftly adapted to the project's evolving demands and demonstrated a high level of technical flexibility. I successfully analyzed, designed, and delivered a solution within an environment characterized by continuously changing requirements and uncharted territory. My contributions were highly regarded, and I participated in a number of scientific publications, further solidifying my role in this pioneering effort. Technologies: Unix, mSQL, SYBASE, Java, Swing, UML
Business Analyst, Architect, Project Manager for complete solution, managed team size of 6
Sestante
End Customer: Various Agencies
In this innovative project, I initiated the development of an advanced real estate management information system that managed properties, real estate requests, office integration and communications, and automatic publishing on a dedicated website. This multi-faceted solution was a precursor to later CRM applications, boasting 60 successful installations. Additionally, the system integrated electronic cartography provided by a partner company, enhancing its functionality. As the initiator, architect, and project manager, I led a team of up to 15 analysts, developers, and testers. Technologies: Windows, ACCESS (SQL), Visual Basic
IT Consultant, Technical Lead, Project Manager
Aleph Informatica
Project: Web Publishing Module for Hermes Role(s): Business Analyst, Architect, Project Manager for complete solution, managed team size of 4 In the development of the web publisher module within the Unisys Hermes publishing solution, I initiated and completely owned the management and design of this pioneering, groundbreaking project, including customer management and overall requirements definition. As one of the first Italian automatic web-publishing systems, this innovative software made a little bit of history by putting important newspapers like “Il Sole24Ore” and “Il Messaggero” online for the first time in Italy. My role was crucial in transforming traditional publishing methods and setting a new standard in the digital publishing landscape. Technologies: C, C++, Java, Marimba Castanet, HTML, Front Page
Project: Hermes Electronic Publishing System Role(s): Business Analyst, Architect, Team Lead for various parts of the system, especially server side, managed team size of 3-7 In the Unisys Hermes publishing solution, used by some of the most important newspapers in the world, I played a critical role in designing many important server-side modules within this innovative project. I developed complex customized scheduling software and facilitated real-time integration between Unix and Windows platforms. Pioneering a pre-XML structure, I created a versatile data exchange and integration format that served multiple purposes across the project. Additionally, I developed an innovative OPI filter to support an efficient printing process. My role alternated between very technical hands-on programming and team-leading responsibilities. Technologies: TCP/IP with Socket API, SYBASE, ORACLE, Unix, Windows, C, C++
Software Engineer
Italian Ministry of Defense
During compulsory military service.
Project: Military personnel management system Role(s): Business Analyst, Architect, Team Lead for various parts of the system, managed team size of 2-4 In the development of a personnel allocation and reporting system, I operated in a highly classified environment, regularly interacting with high-ranking officials. This project presented significant challenges due to very moving target requirements, demanding constant adaptation and refinement. I managed and implemented critical reporting software that was used at high military and government levels. My role required not only technical expertise but also the ability to navigate and respond to evolving needs swiftly, ensuring that the system met the stringent standards and dynamic demands in a strongly classified military environment. Technologies: UNIX, TCP/IP Socket API, INFORMIX, C
Software Engineer, Technical Lead, Trainer
Etnoteam
Project: Hyperface Industrial GUI development system Role(s): Business Analyst, Architect, Software Engineer across the whole solution In the development of an environment for user hyper-textual interfaces used for control and simulation applications, I played a crucial role in a transformative and extremely innovative project, financed by the European Union's budget. My contributions were central to the core event-driven GUI algorithms design and implementation. This work was truly pioneering, operating at the cutting edge between industrial projects and research. The application set new standards in the field of Software User Experience in the factory, showcasing advanced technological innovation and setting a precedent for future advancements. Technologies: UNIX, TCP/IP Socket API, INFORMIX, C
Project: System for automatic generation of industrial control software Role(s): Business Analyst, Architect, Software Engineer for the automatic generation of control algorithms In the development of unprecedented industrial process control software, I significantly contributed to modules providing transformation of a semi-formal description of the workflows (through Petri-Nets) into a fully functional control system. This system offered considerable innovation through the seamless merge of automatically generated software (process workflow) with standard hardware-control drivers. In my role I aided with deep technical input to the refinement of the extremely complex algorithms involved. This project represented a major advancement in industrial process control, demonstrating daring technological innovation and setting new standards in the industry. Technologies: Motorola 68000, PC, PDOS, MS-DOS, C
Project: Configurable system for process control Role(s): Business Analyst, Architect, Rollout manager for complete system At the very onset of my career, I worked on this process control system based on Honeywell Control Systems instrumentation. This application was highly configurable, featuring extensive graphics and an advanced graphical GUI for its time. Despite the original team having suddenly departed, I successfully took charge, completing the development, cleaning up production critical bugs, and rolling out the system for major industries. My efforts culminated in the customer signing the final acceptance, underscoring my ability to deliver exceptional results even as a fresh young newcomer. This achievement highlighted my technical skills, problem-solving capabilities, and determination to ensure project success under challenging circumstances. Technologies: Honeywell Microsystem 6/20, GCOS-6, Pascal
With over 35 years of IT experience, beginning at the age of 21, I have traversed a diverse array of application domains. My journey has spanned industrial automation, graphic interfaces, electronic publishing, scientific data management, and world-class CRM across various sectors such as Energy, Finance, Automotive, Pharma, and Consumer Goods. Additionally, I have been deeply involved in ERP, E-Commerce, and Data Warehouse implementations.
Throughout my career, my role has evolved from purely technical positions to architectural leadership, business analysis, and project management, often in innovative or groundbreaking contexts. My technical expertise is grounded in hands-on experience, which shapes my leadership approach. I am adept at communicating across the spectrum, from detailed technical discussions to high-level steering committee meetings and stakeholder reporting.
When I join a new project or start working with a new client, I strive to introduce creative thinking, best practices, and coordination where needed, or to enhance an already strong setup. I emphasize academic rigor in project planning, specifications, and design through formal methodologies such as SCRUM, User Stories, Kanban, Use Cases, UML, BPMN, PRINCE2, and EVA.
As a professional fluent in both technology and business, my most valuable skill is bridging these two realms. I excel in applying the best principles of Project and Service Management, ensuring that technology serves the business effectively and not the other way around.
Warwick Business School
MBA · United Kingdom
University of Milano
Master in Information Science · Information Science · Italy
Certified PRINCE2 Project Manager
Certified Professional SCRUM Master
Siebel Certified Business Analyst
Siebel
Siebel Certified Consultant
Siebel
Siebel Customer Certified Consultant
Siebel
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