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Silke D.

Requirements Engineer

Schwalbach am Taunus, Germany

Experience

Jan 2024 - Dec 2024
1 year

Requirements Engineer

Unknown

  • Provide interfaces for data delivery from legacy systems to retire them

  • Analyze legacy systems and understand their data structures

  • Implement the data structures in the new system

  • Implement legal and regulatory requirements for TAF/TAP/TSI, ETCMS

  • Coordinate with external systems

  • Perform functional acceptance of features

  • Analyze data to apply GDPR to user data

  • Design features/user stories

  • Clarify open questions from a business perspective

  • Define processes and data structures

  • Coordinate with connected teams within the ART

  • Technologies/Methods:** SAFe, JIRA, Confluence, MS Teams, MindManager, PlantUML, IntelliJ, DBT, AWS

Jan 2023 - Dec 2023
1 year

Requirements Engineer

Unknown

  • Extend existing systems with new functionalities

  • Serve as business lead for implementing GDPR requirements

  • Coordinate with stakeholders from BSS and OSS

  • Review deletion runs / error analysis

  • Implement legal and regulatory requirements

  • Coordinate with external systems

  • Perform functional acceptance of features

  • Design/implement change requests (CRs)

  • Support the rollout of new products

  • Create migration requirements

  • Conduct feasibility studies

  • Clarify open questions from a business perspective

  • Define processes and data structures

  • Coordinate with connected teams

  • Work in hybrid setups

  • Coordinate requirements in waterfall and agile organizations

  • Technologies/Methods:** Waterfall project organization, Scrum, JIRA, WebEx, MS Teams, MindManager, PlantUML, Confluence, Gard, Siebel, APEX, Oracle databases

Jun 2022 - Dec 2022
7 months

Business Analyst

Unknown

  • Extend the online trading platform for telecom products in the business customer area for new customers

  • Business Epic Owner for customer data

  • Develop the topic of new customer data and verification according to business, legal, and regulatory requirements

  • Implement legal and regulatory requirements for new customers and telecom products

  • Coordinate with stakeholders from BSS and OSS as well as external systems for data storage in an API architecture

  • Perform functional acceptance of features

  • Develop test scenarios

  • Create EPICs/user stories

  • Define processes and data structures

  • Connect an online identification system for new customers

  • Technologies/Methods:** SAFe, JIRA, TMF framework, API architecture, TARDIS, AWS, WebEx, MS Teams, MindManager, PlantUML, Confluence, Gard, PurpleView, Swagger, Postman

Jan 2022 - Jun 2022
6 months

Business Analyst

Unknown

  • Launch the online trading platform for telecom products in the business customer area

  • Business Epic Owner for customer data

  • Define customer data structures for contract customers

  • Connect various data pools with existing customer and address data

  • Implement a party role management system to map customer data structures

  • Perform functional acceptance of features

  • Create EPICs/user stories

  • Develop test scenarios

  • Coordinate with connected teams and external systems for data storage

  • Technologies/Methods:** SAFe, JIRA, TMF framework, API architecture, TARDIS, AWS, WebEx, MS Teams, MindManager, PlantUML, Confluence, Gard

Nov 2020 - Dec 2021
1 year 2 months

Business Analyst

Unknown

  • Launch an online trading platform for hardware in the business customer area

  • Business Epic Owner for customer data

  • Define customer data structures for guest buyers

  • Coordinate with stakeholders from BSS and OSS

  • Coordinate with external systems for data storage

  • Perform functional acceptance of features

  • Develop test scenarios

  • Technologies/Methods:** SAFe, JIRA, TMF framework, API architecture, TARDIS, AWS, WebEx, MS Teams, MindManager, PlantUML, Confluence, Gard

Apr 2019 - Apr 2020
1 year 1 month

Business Analyst

Unknown

  • Transformed the waterfall project organization to the SAFe framework for order management in the telecommunications sector

  • Served as the lead Business Analyst in an agile team

  • Integrated agile processes into daily work routines

  • Coordinated with BSS and OSS stakeholders

  • Automated processes within the order chain

  • Prepared product increment planning

  • Created product backlogs

  • Implemented requirements in agile mode

  • Developed test scenarios and test automation

  • Technologies/Methods:** SAFE, JIRA, Innovator, Siebel, Siebel Tools, SQL Developer, interface simulator, Insomnia, scenario manager, ADP, Confluence, Slack

Jun 2018 - Mar 2019
10 months

Solution Designer, Business Analyst

Unknown

  • Defined and implemented new processes in an existing CRM system for order management

  • Derived user stories from EPICs and translated them into functional and technical requirements

  • Coordinated with relevant stakeholders of connected systems (BSS and OSS) for impact analysis

  • Automated processes within the order chain

  • Modeled processes using Innovator

  • Created documentation for knowledge transfer

  • Quality control of development work through BA testing

  • Trained users and support teams

  • Provided functional and technical support for production rollout

  • Analyzed and processed tickets

  • Technologies/Methods:** JIRA, HP ALM, Polarion, Innovator, Siebel, Siebel Tools, SQL Developer, interface simulator

Mar 2016 - May 2018
2 years 3 months

Solution Designer, Business Analyst

Unknown

  • Conducted a feasibility study for introducing a new product structure and extended requirements in order management

  • Assessed existing processes for adaptability to the new product model

  • Derived user stories from EPICs and translated them into functional and technical requirements

  • Automated processes within the order chain

  • Estimated effort using function point analysis

  • Modeled processes using Innovator

  • Created documentation for knowledge transfer

  • Quality control of development work through BA testing

  • Technologies/Methods:** HP ALM, Polarion, Innovator, Siebel, Siebel Tools, SQL Developer, interface simulator

Mar 2012 - Apr 2016
4 years 2 months

Business Analyst

Unknown

  • Connected new services to an existing CRM system for order management

  • Designed and implemented business processes for the wholesale business according to legal regulations

  • Designed and implemented new legal regulations for the relocation process of landline connections

  • Estimated effort using COCOMO and function point analysis

  • Adjusted data display and processing within the CRM system

  • Automated processes within the order chain

  • Created or extended a functional model in Rational Rose

  • Created documentation for knowledge transfer

  • Quality control of development work through BA testing

  • Supported system testing and CIT

  • Provided functional and technical support for production rollout

  • Performed ticket analysis

  • Technologies/Methods:** HP ALM, Polarion, Innovator, Siebel, Siebel Tools, SQL Developer, interface simulator

Mar 2008 - Feb 2012
4 years

Business Analyst, Siebel Developer

Unknown

  • Enhanced the initial version of an order management system in the telecommunications sector with additional functionalities

  • Gathered and analyzed requirements for new business processes in workshops

  • Conducted technical feasibility studies

  • Automated processes within the order chain

  • Estimated effort using COCOMO and function point analysis

  • Created or extended a functional model in Rational Rose

  • Created documentation for knowledge transfer

  • Quality control of development work through BA testing

  • Provided functional support during production implementations

  • Supported the Indian development team on-site in Pune, India

  • Technologies/Methods:** Clear Quest, Rational Rose, Siebel, Siebel Tools, SQL Developer, interface simulator

Sep 2006 - Feb 2008
1 year 6 months

Siebel Developer, Business Analyst

Unknown

  • Developed company-specific order management processes in a new CRM system

  • Initial setup of order processes in the order management system

  • Process automation within the order cycle

  • Effort estimation using COCOMO

  • Technical implementation through customizing, scripting, and workflow design

  • Functional clarification of unclear processes

  • Support for production rollout

  • Ticket analysis and resolution

  • Technologies/Methods:** ClearQuest, Rational Rose, Siebel, Siebel Tools, SQL Developer, interface simulator

Feb 2006 - Aug 2006
7 months

Siebel Developer, Business Analyst

Unknown

  • Created quick entry forms with follow-up processing

  • Coordinated business requirements

  • Supported the definition and mapping of operational and sales processes

  • Developed alternative design proposals

  • Configuration, customizing, and scripting

  • Performance analysis and test support

  • Ensured data consistency

  • Technologies/Methods:** Siebel 7.8 Siebel Sales, Siebel Tools, SQL Navigator, Toad, Oracle RDBMS

Apr 2005 - Nov 2005
8 months

Siebel Developer, Business Analyst

Unknown

  • Customized and rolled out a multilingual ePharma application in EMEA, Australia, Canada

  • Reviewed and redesigned requirements

  • Coordinated with offshore partners

  • Estimated time and costs

  • Ensured data consistency

  • Technologies/Methods:** Siebel 7.8 ePharma, Siebel Tools, SQL Navigator, Toad, Oracle RDBMS

Jul 2004 - Mar 2005
9 months

Siebel Developer, Business Analyst, Customer Support

Unknown

  • Converted a monolingual system to a multilingual system and prepared it for rollout to EMEA

  • Integrated functions when merging systems

  • Handled and tracked tickets

  • Configured and tested Siebel EIM functionalities

  • Ensured data consistency

  • Customer-level support

  • Technologies/Methods:** Siebel 7.8 ePharma, Siebel Tools, SQL Navigator, Toad, Oracle RDBMS

Nov 2003 - Jun 2004
8 months

Business Analyst

Unknown

  • Created training materials and conducted user and developer training sessions

  • Developed training materials for onboarding new employees

  • Trained existing staff on new topics

  • Technologies/Methods:** MS Office

Jun 2000 - Oct 2003
3 years 5 months

Siebel Developer, PL/SQL Specialist

Unknown

  • Customizing Siebel, workflow management and further development of interfaces

  • Measures to ensure data consistency

  • Setting up a CRM system

  • Customizing user interfaces

  • Creating workflows to support business processes

  • Data consistency checks

  • Technologies/Methods:** HP 9000 on HP-UX 20.0, ORACLE RDBMS, Siebel, Siebel Tools, SQL-Navigator, PL/SQL, SQL*Loader

Apr 1999 - May 2000
1 year 2 months

Business Analyst, Interface Developer

Unknown

  • Analysis of the front-office data model and preparation of data in the data warehouse to create reports

  • Responsibility for conceptual design

  • Design and development of the DWH structure

  • Ensuring data consistency between systems

  • Technologies/Methods:** HP 9000 on HP-UX 20.0, ORACLE RDBMS, Siebel, Siebel Tools, SQL-Navigator, PL/SQL, SQL*Loader, Business Objects, Baan Front Office

Aug 1998 - Mar 1999
8 months

PL/SQL Developer

Unknown

  • Integrity check of data delivery for an interface between the production system and the data warehouse

  • Coordinating requirements and testing the implementation

  • Technologies/Methods:** HP 9000 on HP-UX 20.0, ORACLE RDBMS, Siebel, Siebel Tools, SQL-Navigator, PL/SQL, SQL*Loader

Apr 1998 - Jul 1998
4 months

PL/SQL Developer

Unknown

  • Creating validation routines to ensure data consistency in a logistics system

  • Checking and ensuring data integrity

  • Deriving integrity rules from business processes

  • Storing the results in the Oracle database

  • Technologies/Methods:** HP 9000 on HP-UX 20.0, ORACLE RDBMS, Siebel, Siebel Tools, SQL-Navigator, PL/SQL, SQL*Loader

Languages

German
Native
English
Advanced
Greek
Intermediate
Russian
Elementary

Certifications & licenses

ISTQB Tester Foundation Level

Professional Scrum Master I

scrum.org

Siebel Certified Consultant (7, 8)

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