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Silke D.

Requirements Engineer

Schwalbach am Taunus, Germany

Experience

Jan 2024 - Dec 2024
1 year

Requirements Engineer

Unknown

  • Providing interfaces to deliver data from legacy systems to replace them

  • Analyzing legacy systems, understanding data structures

  • Implementing the data structures in the new system

  • Implementing legal and regulatory requirements for TAF/TAP/TSI, ETCMS

  • Coordinating with external systems

  • Functional acceptance of features

  • Analyzing data to implement GDPR for user data

  • Designing features/user stories

  • Clarifying open questions on a functional level

  • Defining processes and data structures

  • Coordinating with connected teams within the ART

  • Technologies/Methods:** SAFE, JIRA, Confluence, MSTeams, Mindmanager, PlantUM, IntelliJ, DBT, AWS

Jan 2023 - Dec 2023
1 year

Requirements Engineer

Unknown

  • Extending existing systems with new features

  • Functional lead for implementing GDPR requirements

  • Coordinating with stakeholders from BSS and OSS

  • Reviewing deletion runs / error analysis

  • Implementing legal and regulatory requirements

  • Coordinating with external systems

  • Functional acceptance of functionalities

  • Designing/implementing CRs

  • Supporting the introduction of new products

  • Creating migration requirements

  • Feasibility studies

  • Clarifying open questions on a functional level

  • Defining processes and data structures

  • Coordinating with connected teams

  • Working in hybrid structures

  • Coordinating requirements in waterfall and agile organizations

  • Technologies/Methods:** Waterfall project organization, SCRUM, JIRA, WebEx, MSTeams, Mindmanager, PlantUML, Confluence, Gard, Siebel, APEX, Oracle databases

Jun 2022 - Dec 2022
7 months

Business Analyst

Unknown

  • Extending the online commerce platform for telecom products in the business customer area for new customers

  • Business Epic Owner for customer data

  • Functional design of new customer data and new customer verification to meet business, legal and regulatory requirements

  • Implementing legal and regulatory requirements for new customers and telecom products

  • Coordinating with stakeholders from BSS and OSS as well as external systems for data storage in an API architecture

  • Functional acceptance of functionalities

  • Developing test scenarios

  • Creating EPICs/user stories

  • Defining processes and data structures

  • Connecting an online identification system for new customers

  • Technologies/Methods:** SAFE, JIRA, TMF framework, API architecture, TARDIS, AWS, WebEx, MSTeams, Mindmanager, PlantUML, Confluence, Gard, PurpleView, Swagger, Postman

Jan 2022 - Jun 2022
6 months

Business Analyst

Unknown

  • Introducing the online commerce platform for telecommunications products in the business customer segment

  • Business Epic Owner for customer data

  • Functional definition of customer data structures for contract customers

  • Connecting various data pools with existing customer data and address data

  • Introducing a PartyRoleManagement to map customer data structures

  • Functional acceptance of functionalities

  • Creating EPICs/user stories

  • Developing test scenarios

  • Coordinating with connected teams and external systems for data storage

  • Technologies/Methods:** SAFE, JIRA, TMF framework, API architecture, TARDIS, AWS, WebEx, MSTeams, Mindmanager, PlantUML, Confluence, Gard

Nov 2020 - Dec 2021
1 year 2 months

Business Analyst

Unknown

  • Introducing an online commerce platform for hardware in the business customer segment

  • Business Epic Owner for customer data

  • Functional definition of customer data structures for guest buyers

  • Coordinating with stakeholders from BSS and OSS

  • Coordinating with external systems for data storage

  • Functional acceptance of functionalities

  • Developing test scenarios

  • Technologies/Methods:** SAFE, JIRA, TMF framework, API architecture, TARDIS, AWS, WebEx, MSTeams, Mindmanager, PlantUML, Confluence, Gard

Apr 2019 - Apr 2020
1 year 1 month

Business Analyst

Unknown

  • Transformed the waterfall project organization to the SAFE framework in order management for telecommunications

  • Responsible business analyst in an agile team

  • Integrated agile processes into daily workflows

  • Coordinated with BSS and OSS stakeholders

  • Automated processes within the order chain

  • Prepared for Product Increment Planning

  • Developed product backlogs

  • Implemented requirements in agile mode

  • Developed test scenarios and test automation

  • Technologies/Methods:** SAFE, JIRA, Innovator, Siebel, Siebel Tools, SQL-Developer, interface simulator, Insomnia, Scenario Manager, ADP, Confluence, Slack

Jun 2018 - Mar 2019
10 months

Solution Designer, Business Analyst

Unknown

  • Defined and implemented new processes in an existing CRM system for order management

  • Derived user stories from epics and translated them into functional and technical requirements

  • Coordinated with relevant stakeholders of connected systems (BSS and OSS) for impact analysis

  • Automated processes within the order chain

  • Modeled processes with Innovator

  • Created documentation for know-how transfer

  • Quality control of development work through BA tests

  • End-user and support training

  • Provided functional and technical support for production rollout

  • Ticket analysis and resolution

  • Technologies/Methods:** JIRA, HP ALM, Polarion, Innovator, Siebel, Siebel Tools, SQL-Developer, interface simulator

Mar 2016 - May 2018
2 years 3 months

Solution Designer, Business Analyst

Unknown

  • Conducted feasibility study for introducing a new product structure and extended functional requirements in order management

  • Assessed existing processes for adaptability to the new product model

  • Derived user stories from epics and translated into functional and technical requirements

  • Automated processes within the order chain

  • Estimated effort using function point analysis

  • Modeled processes with Innovator

  • Created documentation for know-how transfer

  • Quality control of development work through BA tests

  • Technologies/Methods:** HP ALM, Polarion, Innovator, Siebel, Siebel Tools, SQL-Developer, interface simulator

Mar 2012 - Apr 2016
4 years 2 months

Business Analyst

Unknown

  • Integrated new services into an existing CRM system for order management

  • Designed and implemented business processes for wholesale according to legal regulations

  • Designed and implemented new legal regulations for the relocation process of landline connections

  • Estimated effort using COCOMO and function point analysis

  • Adapted data presentation and processing within the CRM system

  • Automated processes within the order chain

  • Created/expanded a functional model in Rational Rose

  • Created documentation for know-how transfer

  • Quality control of development work through BA tests

  • Supported system testing and CIT

  • Provided functional and technical support for production rollout

  • Ticket analysis

  • Technologies/Methods:** HP ALM, Polarion, Innovator, Siebel, Siebel Tools, SQL-Developer, interface simulator

Mar 2008 - Feb 2012
4 years

Business Analyst, Siebel Developer

Unknown

  • Expanded the initial version of an order management system in telecommunications with additional functionalities

  • Collected and analyzed requirements for new business processes in workshops

  • Conducted technical feasibility studies

  • Automated processes within the order chain

  • Estimated effort using COCOMO and function point analysis

  • Created/expanded a functional model in Rational Rose

  • Created documentation for know-how transfer

  • Quality control of development work through BA tests

  • Provided functional support for production implementations

  • Supported the Indian development team on-site in Pune, India

  • Technologies/Methods:** Clear Quest, Rational Rose, Siebel, Siebel Tools, SQL-Developer, interface simulator

Sep 2006 - Feb 2008
1 year 6 months

Siebel Developer, Business Analyst

Unknown

  • Setting up company-specific order management processes in a new CRM system

  • Initial setup of order processes in the order management system

  • Process automation within the order chain

  • Effort estimation using COCOMO

  • Technical implementation through customizing, scripting, and workflow design

  • Functional clarification of unclear processes

  • Support for production launch

  • Ticket analysis and resolution

  • Technologies/Methods:** Clear Quest, Rational Rose, Siebel, Siebel Tools, SQL Developer, interface simulator

Feb 2006 - Aug 2006
7 months

Siebel Developer, Business Analyst

Unknown

  • Creation of quick entry forms with follow-up processing

  • Alignment of functional requirements

  • Support in defining and mapping operational and sales processes

  • Development of alternative design proposals

  • Configuration, customizing, and scripting

  • Performance analysis and test support

  • Ensuring data consistency

  • Technologies/Methods:** Siebel 7.8 Siebel Sales, Siebel Tools, SQL Navigator, Toad, Oracle RDBMS

Apr 2005 - Nov 2005
8 months

Siebel Developer, Business Analyst

Unknown

  • Customizing and rollout of a multilingual ePharma application in EMEA, Australia, Canada

  • Design review and redesign of requirements

  • Coordination with offshore partners

  • Time and cost estimations

  • Ensuring data consistency

  • Technologies/Methods:** Siebel 7.8 ePharma, Siebel Tools, SQL Navigator, Toad, Oracle RDBMS

Jul 2004 - Mar 2005
9 months

Siebel Developer, Business Analyst, Customer Support

Unknown

  • Migrating a monolingual system to a multilingual system and preparation for rollout to EMEA

  • Functional integration when merging systems

  • Ticket handling and tracking

  • Configuration and testing of Siebel EIM functionalities

  • Ensuring data consistency

  • Customer Level Support

  • Technologies/Methods:** Siebel 7.8 ePharma, Siebel Tools, SQL Navigator, Toad, Oracle RDBMS

Nov 2003 - Jun 2004
8 months

Business Analyst

Unknown

  • Creation of training materials and conducting user and developer training

  • Development of training materials for onboarding new employees

  • Training existing employees on new topics

  • Technologies/Methods:** MS Office

Jun 2000 - Oct 2003
3 years 5 months

Siebel Developer, PL/SQL Specialist

Unknown

  • Customizing Siebel, workflow management and further development of interfaces

  • Measures to ensure data consistency

  • Building a CRM system

  • Adapting user interfaces

  • Creating workflows to support business processes

  • Data consistency checks

  • Technologies/Methods:** HP 9000 under HP-UX 20.0, ORACLE RDBMS, Siebel, Siebel Tools, SQL-Navigator, PL/SQL, SQL*Loader

Apr 1999 - May 2000
1 year 2 months

Business Analyst, Interface Developer

Unknown

  • Analyzing the front-office data model and preparing data in the data warehouse for report creation

  • Responsible for conceptual design

  • Designing and developing the data warehouse structure

  • Ensuring data consistency across systems

  • Technologies/Methods:** HP 9000 under HP-UX 20.0, ORACLE RDBMS, Siebel, Siebel Tools, SQL-Navigator, PL/SQL, SQL*Loader, Business Objects, Baan Front Office

Aug 1998 - Mar 1999
8 months

PL/SQL Developer

Unknown

  • Data integrity checks for an interface between the production system and the data warehouse

  • Coordinating requirements and testing the implementation

  • Technologies/Methods:** HP 9000 under HP-UX 20.0, ORACLE RDBMS, Siebel, Siebel Tools, SQL-Navigator, PL/SQL, SQL*Loader

Apr 1998 - Jul 1998
4 months

PL/SQL Developer

Unknown

  • Creating validation routines to ensure data consistency in a logistics system

  • Checking and ensuring data integrity

  • Deriving integrity rules from business processes

  • Storing results in the Oracle database

  • Technologies/Methods:** HP 9000 under HP-UX 20.0, ORACLE RDBMS, Siebel, Siebel Tools, SQL-Navigator, PL/SQL, SQL*Loader

Languages

German
Native
English
Advanced
Greek
Intermediate
Russian
Elementary

Certifications & licenses

ISTQB Tester Foundation Level

Professional Scrum Master I

scrum.org

Siebel Certified Consultant (7, 8)

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