Silke Daroglou

Requirements Engineer

Schwalbach am Taunus, Germany

Experience

Jan 2024 - Dec 2025
1 year

Requirements Engineer

Unknown

  • Providing interfaces for data delivery from legacy systems to replace them

  • Analyzing legacy systems, understanding data structures

  • Implementing data structures in the new system

  • Implementing legal and regulatory requirements for TAF/TAP/TSI, ETCMS

  • Coordination with external systems

  • Functional acceptance of features

  • Analyzing data to implement GDPR for user data

  • Designing features/User Stories

  • Clarifying open technical questions

  • Defining processes and data structures

  • Coordination with connected teams within the ART

  • Technologies/Methods:** SAFE, JIRA, Confluence, MSTeams, Mindmanager, PlantUML, IntelliJ, DBT, AWS

Jan 2022 - Dec 2023
1 year

Requirements Engineer

Unknown

  • Extending existing systems with new functionalities

  • Business responsible for implementing GDPR requirements

  • Coordination with stakeholders from BSS and OSS

  • Reviewing deletion runs/Error analysis

  • Implementing legal and regulatory requirements

  • Coordination with external systems

  • Functional acceptance of features

  • Designing/implementing change requests (CRs)

  • Supporting the introduction of new products

  • Creating migration requirements

  • Conducting feasibility studies

  • Clarifying open technical questions

  • Defining processes and data structures

  • Coordination with connected teams

  • Working in hybrid structures

  • Coordinating requirements in waterfall and agile organizations

  • Technologies/Methods:** Waterfall project organization, SCRUM, JIRA, WebEx, MSTeams, Mindmanager, PlantUML, Confluence, Gard, Siebel, APEX, Oracle Databases

Jun 2022 - Dec 2022
7 months

Business Analyst

Unknown

  • Extending the online trading platform for telecommunications products in the corporate customer environment for new customers

  • Business Epic Owner for customer data topic

  • Developing the topic of new customer data and new customer verification according to technical, legal and regulatory requirements

  • Implementing legal and regulatory requirements for new customers and telecommunications products

  • Coordination with stakeholders from BSS and OSS as well as external systems for data storage in an API architecture

  • Functional acceptance of features

  • Developing test scenarios

  • Creating EPICs/User Stories

  • Defining processes and data structures

  • Integrating an online identification system for new customers

  • Technologies/Methods:** SAFE, JIRA, TMF-Framework, API Architecture, TARDIS, AWS, WebEx, MSTeams, Mindmanager, PlantUML, Confluence, Gard, PurpleView, Swagger, Postman

Jan 2021 - Jun 2022
6 months

Business Analyst

Unknown

  • Implementing the online trading platform for telecommunications products in the corporate customer environment

  • Business Epic Owner for customer data topic

  • Defining customer data structures for contract customers

  • Integrating various data pools with existing customer and address data

  • Introducing a PartyRoleManagement to map customer data structures

  • Functional acceptance of features

  • Creating EPICs/User Stories

  • Developing test scenarios

  • Coordination with connected teams and external systems for data storage

  • Technologies/Methods:** SAFE, JIRA, TMF-Framework, API Architecture, TARDIS, AWS, WebEx, MSTeams, Mindmanager, PlantUML, Confluence, Gard

Nov 2020 - Dec 2021
1 year 2 months

Business Analyst

Unknown

  • Implementing an online trading platform for hardware in the corporate customer environment

  • Business Epic Owner for customer data topic

  • Defining customer data structures for guest orderers

  • Coordination with stakeholders from BSS and OSS

  • Coordination with external systems for data storage

  • Functional acceptance of features

  • Developing test scenarios

  • Technologies/Methods:** SAFE, JIRA, TMF-Framework, API Architecture, TARDIS, AWS, WebEx, MSTeams, Mindmanager, PlantUML, Confluence, Gard

Apr 2019 - Apr 2020
1 year 1 month

Business Analyst

Unknown

  • Transforming a waterfall project organization to the SAFE framework in order management in the telecommunications sector

  • Responsible Business Analyst in an agile team

  • Integrating agile processes into daily workflows

  • Coordination with stakeholders from BSS and OSS

  • Process automations within the order chain

  • Preparing Product Increment Plannings

  • Developing product backlogs

  • Implementing requirements in agile mode

  • Developing test scenarios and test automation

  • Technologies/Methods:** SAFE, JIRA, Innovator, Siebel, Siebel Tools, SQL Developer, interface simulator, Insomnia, Scenario Manager, ADP, Confluence, Slack

Jun 2018 - Mar 2019
10 months

Solutiondesigner, Business Analyst

Unknown

  • Defining and implementing new processes in an existing CRM system in order management

  • Deriving user stories from EPICs and translating them into functional and technical requirements

  • Coordination with relevant stakeholders of connected systems (BSS and OSS) for impact analysis

  • Process automation within the order chain

  • Modeling processes with Innovator

  • Creating documentation for knowledge transfer

  • Quality control of development work via BA tests

  • User and support training

  • Functional and technical support of production rollout

  • Ticket analysis and handling

  • Technologies/Methods:** JIRA, HP ALM, Polarion, Innovator, Siebel, Siebel Tools, SQL Developer, interface simulator

Mar 2016 - May 2018
2 years 3 months

Solutiondesigner, Business Analyst

Unknown

  • Feasibility study for introducing a new product structure and extended functional requirements in order management

  • Reviewing existing processes for adaptability regarding the new product model

  • Deriving user stories from EPICs and translating them into functional and technical requirements

  • Process automation within the order chain

  • Effort estimation using Function-Point analysis

  • Modeling processes with Innovator

  • Creating documentation for knowledge transfer

  • Quality control of development work via BA tests

  • Technologies/Methods:** HP ALM, Polarion, Innovator, Siebel, Siebel Tools, SQL Developer, interface simulator

Mar 2012 - Apr 2016
4 years 2 months

Business Analyst

Unknown

  • Integrating new services into an existing CRM system in order management

  • Designing and implementing functional processes for wholesale business according to legal regulations

  • Designing and implementing new legal regulations for the relocation process of landline connections

  • Effort estimation using COCOMO and Function-Point analysis

  • Adjusting data presentation and processing within the CRM system

  • Process automation within the order chain

  • Creating/extending a functional model in Rational Rose

  • Creating documentation for knowledge transfer

  • Quality control of development work via BA tests

  • Supporting system test and CIT

  • Functional and technical support during production rollout

  • Ticket analysis

  • Technologies/Methods:** HP ALM, Polarion, Innovator, Siebel, Siebel Tools, SQL Developer, interface simulator

Mar 2008 - Feb 2012
4 years

Business Analyst, Siebel Developer

Unknown

  • Extending the initial version of an order management system in the telecommunications sector with additional functionalities

  • Gathering and analyzing requirements for new functional processes in workshops

  • Technical feasibility studies

  • Process automation within the order chain

  • Effort estimation using COCOMO and Function-Point analysis

  • Creating/extending a functional model in Rational Rose

  • Creating documentation for knowledge transfer

  • Quality control of development work via BA tests

  • Functional support for production implementations

  • Supporting the Indian development team on site in Pune, India

  • Technologies/Methods:** Clear Quest, Rational Rose, Siebel, Siebel Tools, SQL Developer, interface simulator

Sep 2006 - Feb 2008
1 year 6 months

Siebel Developer, Business Analyst

Unknown

  • Building company-specific order management processes in a new CRM system

  • Initial setup of order processes in the order management system

  • Process automation within the order chain

  • Effort estimation using COCOMO

  • Technical implementation via customization, scripting and workflow design

  • Clarifying unclear processes

  • Supporting production rollout

  • Ticket analysis and resolution

  • Technologies/Methods:** Clear Quest, Rational Rose, Siebel, Siebel Tools, SQL Developer, interface simulator

Feb 2006 - Aug 2006
7 months

Siebel Developer, Business Analyst

Unknown

  • Developing quick entry screens with subsequent processing

  • Aligning functional requirements

  • Supporting definition and mapping of operational and sales processes

  • Developing alternative design proposals

  • Configuration, customization and scripting

  • Performance analysis and test support

  • Ensuring data consistency

  • Technologies/Methods:** Siebel 7.8 Sales, Siebel Tools, SQL Navigator, Toad, Oracle RDBMS

Apr 2005 - Nov 2005
8 months

Siebel Developer, Business Analyst

Unknown

  • Customization and rollout of a multilingual ePharma application in EMEA, Australia, Canada

  • Requirement design review and redesign

  • Coordination with offshore partners

  • Time and cost estimation

  • Ensuring data consistency

  • Technologies/Methods:** Siebel 7.8 ePharma, Siebel Tools, SQL Navigator, Toad, Oracle RDBMS

Jul 2004 - Mar 2005
9 months

Siebel Developer, Business Analyst, Customer Support

Unknown

  • Converting a monolingual system to a multilingual system and preparing for rollout across EMEA

  • Functional integration during system merges

  • Ticket processing and tracking

  • Configuring and testing Siebel EIM functionalities

  • Ensuring data consistency

  • Customer level support

  • Technologies/Methods:** Siebel 7.8 ePharma, Siebel Tools, SQL Navigator, Toad, Oracle RDBMS

Nov 2003 - Jun 2004
8 months

Business Analyst

Unknown

  • Creating training materials and conducting user and developer training

  • Developing onboarding materials for new employees

  • Training existing employees on new topics

  • Technologies/Methods:** MS Office

Jun 2000 - Oct 2003
3 years 5 months

Siebel Developer, PL/SQL Specialist

Unknown

  • Siebel customization, workflow management and interface development

  • Measures to ensure data consistency

  • Building a CRM system

  • Adapting user interfaces

  • Creating workflows to support business processes

  • Data consistency checks

  • Technologies/Methods:** HP 9000 on HP-UX 20.0, ORACLE RDBMS, Siebel, Siebel Tools, SQL Navigator, PL/SQL, SQL*Loader

Apr 1999 - May 2000
1 year 2 months

Business Analyst, Interface Developer

Unknown

  • Analyzing the front-office data model and preparing data in the data warehouse for report generation

  • Concept responsibility

  • Designing and developing the DWH structure

  • Ensuring data consistency between systems

  • Technologies/Methods:** HP 9000 on HP-UX 20.0, ORACLE RDBMS, Siebel, Siebel Tools, SQL Navigator, PL/SQL, SQL*Loader, Business Objects, Baan Front Office

Aug 1998 - Mar 1999
8 months

PL/SQL Developer

Unknown

  • Integrity checks on data delivery of an interface between production system and data warehouse

  • Coordinating requirements and testing implementation

  • Technologies/Methods:** HP 9000 on HP-UX 20.0, ORACLE RDBMS, Siebel, Siebel Tools, SQL Navigator, PL/SQL, SQL*Loader

Apr 1998 - Jul 1998
4 months

PL/SQL Developer

Unknown

  • Creating validation routines to ensure data consistency in a logistics system

  • Reviewing and ensuring data integrity

  • Deriving integrity rules from business processes

  • Storing results in the Oracle database

  • Technologies/Methods:** HP 9000 on HP-UX 20.0, ORACLE RDBMS, Siebel, Siebel Tools, SQL Navigator, PL/SQL, SQL*Loader

Languages

German
Native
English
Advanced
Greek
Intermediate
Russian
Elementary

Certifications & licenses

ISTQB Tester Foundation Level

Professional Scrum Master I

scrum.org

Siebel Certified Consultant (7, 8)