Silke Daroglou

Requirements Engineer

Schwalbach am Taunus, Germany

Experience

Jan 2024 - Dec 2025
1 year

Requirements Engineer

Unknown

  • Providing interfaces for data delivery from legacy systems to replace them

  • Analyzing legacy systems, understanding data structures

  • Implementing data structures in the new system

  • Implementing legal and regulatory requirements for TAF/TAP/TSI, ETCMS

  • Coordinating with external systems

  • Functional acceptance of features

  • Analyzing data to implement GDPR for user data

  • Designing features/user stories

  • Clarifying open issues

  • Defining processes and data structures

  • Aligning with connected teams within the ART

  • Technologies/Methods:** SAFE, JIRA, Confluence, MSTeams, Mindmanager, PlantUM, IntelliJ, DBT, AWS

Jan 2022 - Dec 2023
1 year

Requirements Engineer

Unknown

  • Extending existing systems with new functionalities

  • Subject matter owner for implementing GDPR requirements

  • Coordinating with stakeholders from BSS and OSS

  • Reviewing deletion runs/error analysis

  • Implementing legal and regulatory requirements

  • Coordinating with external systems

  • Functional acceptance of features

  • Designing/implementing change requests

  • Supporting new product launches

  • Creating migration requirements

  • Feasibility studies

  • Clarifying open issues

  • Defining processes and data structures

  • Coordinating with connected teams

  • Working in hybrid setups

  • Coordinating requirements in waterfall and agile organizations

  • Technologies/Methods:** Waterfall project organization, SCRUM, JIRA, WebEx, MSTeams, Mindmanager, PlantUML, Confluence, Gard, Siebel, APEX, Oracle databases

Jun 2022 - Dec 2022
7 months

Business Analyst

Unknown

  • Expanding the online sales platform for telecommunications products in the business customer segment for new customers

  • Business Epic Owner for customer data

  • Developing the topic of new customer data and verification according to business, legal, and regulatory requirements

  • Implementing legal and regulatory requirements for new customers and telecom products

  • Coordinating with stakeholders from BSS and OSS and external systems for data storage in an API architecture

  • Functional acceptance of features

  • Developing test scenarios

  • Creating epics/user stories

  • Defining processes and data structures

  • Integrating an online identification system for new customers

  • Technologies/Methods:** SAFE, JIRA, TMF-Framework, API architecture, TARDIS, AWS, WebEx, MSTeams, Mindmanager, PlantUML, Confluence, Gard, PurpleView, Swagger, Postman

Jan 2021 - Jun 2022
6 months

Business Analyst

Unknown

  • Launching the online sales platform for telecommunications products in the business customer segment

  • Business Epic Owner for customer data

  • Defining customer data structures for contract customers

  • Connecting various data pools with customer and address data

  • Introducing a Party Role Management to map customer data structures

  • Functional acceptance of features

  • Creating epics/user stories

  • Developing test scenarios

  • Coordinating with connected teams and external systems for data storage

  • Technologies/Methods:** SAFE, JIRA, TMF-Framework, API architecture, TARDIS, AWS, WebEx, MSTeams, Mindmanager, PlantUML, Confluence, Gard

Nov 2020 - Dec 2021
1 year 2 months

Business Analyst

Unknown

  • Launching an online sales platform for hardware in the business customer segment

  • Business Epic Owner for customer data

  • Defining customer data structures for guest purchasers

  • Coordinating with stakeholders from BSS and OSS

  • Coordinating with external systems for data storage

  • Functional acceptance of features

  • Developing test scenarios

  • Technologies/Methods:** SAFE, JIRA, TMF-Framework, API architecture, TARDIS, AWS, WebEx, MSTeams, Mindmanager, PlantUML, Confluence, Gard

Apr 2019 - Apr 2020
1 year 1 month

Business Analyst

Unknown

  • Transforming the waterfall project organization to the SAFE framework in order management for telecommunications

  • Lead business analyst in an agile team

  • Integrating agile processes into daily work

  • Coordinating with stakeholders from BSS and OSS

  • Automating processes within the order chain

  • Preparing product increment planning

  • Developing product backlogs

  • Implementing requirements in agile mode

  • Developing test scenarios and test automation

  • Technologies/Methods:** SAFE, JIRA, Innovator, Siebel, Siebel Tools, SQL Developer, interface simulator, Insomnia, scenario manager, ADP, Confluence, Slack

Jun 2018 - Mar 2019
10 months

Solutiondesigner, Business Analyst

Unknown

  • Defining and implementing new processes in an existing CRM system in order management

  • Deriving user stories from epics and translating them into business and technical requirements

  • Coordinating with relevant stakeholders of connected systems (BSS and OSS) for impact analysis

  • Automating processes within the order chain

  • Modeling processes with Innovator

  • Creating documentation for knowledge transfer

  • Quality control of development work through BA tests

  • Training users and support staff

  • Providing functional and technical support for production rollout

  • Ticket analysis and resolution

  • Technologies/Methods:** JIRA, HP ALM, Polarion, Innovator, Siebel, Siebel Tools, SQL Developer, interface simulator

Mar 2016 - May 2018
2 years 3 months

Solutiondesigner, Business Analyst

Unknown

  • Feasibility study for introducing a new product structure and extended business requirements in order management

  • Reviewing existing processes for adaptability to the new product model

  • Deriving user stories from epics and translating them into business and technical requirements

  • Automating processes within the order chain

  • Effort estimation using function point analysis

  • Modeling processes with Innovator

  • Creating documentation for knowledge transfer

  • Quality control of development work through BA tests

  • Technologies/Methods:** HP ALM, Polarion, Innovator, Siebel, Siebel Tools, SQL Developer, interface simulator

Mar 2012 - Apr 2016
4 years 2 months

Business Analyst

Unknown

  • Connecting new services to an existing CRM system in order management

  • Designing and implementing business processes for wholesale according to legal regulations

  • Designing and implementing new legal regulations for the relocation process of fixed-line connections

  • Effort estimation using COCOMO and function point analysis

  • Adjusting data display and processing within the CRM system

  • Automating processes within the order chain

  • Creating/extending a business function model in Rational Rose

  • Creating documentation for knowledge transfer

  • Quality control of development work through BA tests

  • Supporting system testing and CIT

  • Providing functional and technical support for production rollout

  • Ticket analysis

  • Technologies/Methods:** HP ALM, Polarion, Innovator, Siebel, Siebel Tools, SQL Developer, interface simulator

Mar 2008 - Feb 2012
4 years

Business Analyst, Siebel Entwickler

Unknown

  • Extending the initial version of an order management system in telecommunications with additional functionalities

  • Gathering and analyzing requirements for new business processes in workshops

  • Technical feasibility studies

  • Automating processes within the order chain

  • Effort estimation using COCOMO and function point analysis

  • Creating/extending a business function model in Rational Rose

  • Creating documentation for knowledge transfer

  • Quality control of development work through BA tests

  • Providing business support for production implementations

  • Supporting the Indian development team on site in Pune, India

  • Technologies/Methods:** Clear Quest, Rational Rose, Siebel, Siebel Tools, SQL Developer, interface simulator

Sep 2006 - Feb 2008
1 year 6 months

Siebel Entwickler, Business Analyst

Unknown

  • Building company-specific order management processes in a new CRM system

  • Initial setup of order processes in the order management system

  • Automating processes within the order chain

  • Effort estimation using COCOMO

  • Technical implementation through customizing, scripting, and workflow design

  • Clarifying unclear business processes

  • Supporting production rollout

  • Ticket analysis and resolution

  • Technologies/Methods:** Clear Quest, Rational Rose, Siebel, Siebel Tools, SQL Developer, interface simulator

Feb 2006 - Aug 2006
7 months

Siebel Entwickler, Business Analyst

Unknown

  • Creating quick entry masks with follow-up processing

  • Aligning business requirements

  • Supporting definition and mapping of operational and sales processes

  • Developing alternative design proposals

  • Configuration, customizing, and scripting

  • Performance analysis and test support

  • Ensuring data consistency

  • Technologies/Methods:** Siebel 7.8 Sales, Siebel Tools, SQL Navigator, Toad, Oracle RDBMS

Apr 2005 - Nov 2005
8 months

Siebel Entwickler, Business Analyst

Unknown

  • Customizing and rolling out a multilingual ePharma application in EMEA, Australia, Canada

  • Reviewing and redesigning requirements

  • Coordinating with offshore partners

  • Time and cost estimation

  • Ensuring data consistency

  • Technologies/Methods:** Siebel 7.8 ePharma, Siebel Tools, SQL Navigator, Toad, Oracle RDBMS

Jul 2004 - Mar 2005
9 months

Siebel Entwickler, Business Analyst, Customer Support

Unknown

  • Converting a monolingual system to multilingual and preparing for rollout in EMEA

  • Integrating functions during system consolidation

  • Ticket handling and tracking

  • Configuring and testing Siebel EIM functionalities

  • Ensuring data consistency

  • Customer level support

  • Technologies/Methods:** Siebel 7.8 ePharma, Siebel Tools, SQL Navigator, Toad, Oracle RDBMS

Nov 2003 - Jun 2004
8 months

Business Analyst

Unknown

  • Creating training materials and conducting user and developer training

  • Developing training materials for onboarding new employees

  • Training existing staff on new topics

  • Technologies/Methods:** MS Office

Jun 2000 - Oct 2003
3 years 5 months

Siebel Entwickler, PL/SQL Spezialist

Unknown

  • Customizing Siebel, workflow management, and enhancing interfaces

  • Measures to ensure data consistency

  • Building a CRM system

  • Adapting user interfaces

  • Creating workflows to support business processes

  • Checking data consistency

  • Technologies/Methods:** HP 9000 on HP-UX 20.0, ORACLE RDBMS, Siebel, Siebel Tools, SQL-Navigator, PL/SQL, SQL*Loader

Apr 1999 - May 2000
1 year 2 months

Business Analyst, Schnittstellenentwickler

Unknown

  • Analyzing the front office data model and preparing data in the data warehouse to create reports

  • Responsible for conceptual design

  • Designing and developing the DWH structure

  • Ensuring data consistency between systems

  • Technologies/Methods:** HP 9000 on HP-UX 20.0, ORACLE RDBMS, Siebel, Siebel Tools, SQL-Navigator, PL/SQL, SQL*Loader, Business Objects, Baan Front Office

Aug 1998 - Mar 1999
8 months

PL/SQL Entwickler

Unknown

  • Integrity checks on data delivery of an interface between the production system and data warehouse

  • Aligning requirements and testing implementation

  • Technologies/Methods:** HP 9000 on HP-UX 20.0, ORACLE RDBMS, Siebel, Siebel Tools, SQL-Navigator, PL/SQL, SQL*Loader

Apr 1998 - Jul 1998
4 months

PL/SQL Entwickler

Unknown

  • Creating check routines to ensure data consistency in a logistics system

  • Verifying and ensuring data integrity

  • Deriving integrity rules from business processes

  • Storing results in the Oracle database

  • Technologies/Methods:** HP 9000 on HP-UX 20.0, ORACLE RDBMS, Siebel, Siebel Tools, SQL-Navigator, PL/SQL, SQL*Loader

Languages

German
Native
English
Advanced
Greek
Intermediate
Russian
Elementary

Certifications & licenses

ISTQB Tester Foundation Level

Professional Scrum Master I

scrum.org

Siebel Certified Consultant (7, 8)