Silke Daroglou - Requirements Engineer

Recommended expert

Schwalbach am Taunus, Germany

Experience

Jan 2024 - Dec 2024

1 year

Requirements Engineer

Rail transport

Providing interfaces for data delivery from legacy systems to replace them
Analyzing legacy systems and mapping them to new system requirements
Implementing legal and regulatory requirements for TAF/TAP/TSI, ETCMS
Coordinating with external systems
Business acceptance of functionalities
Analyzing data to implement GDPR for user data
Designing features and user stories
Clarifying open questions
Defining processes and data structures
Coordinating with other teams within the ART
Technologies/Methods: SAFE, JIRA, Confluence, MSTeams, Mindmanager, PlantUML, IntelliJ, DBT, AWS

Jan 2023 - Dec 2023

1 year

Requirements Engineer

Telecommunications

Extending existing systems with new functionalities
Business responsibility for implementing GDPR requirements
Coordinating with BSS and OSS stakeholders
Reviewing deletion runs and error analysis
Implementing legal and regulatory requirements
Coordinating with external systems
Business acceptance of functionalities
Designing and implementing change requests
Supporting the launch of new products
Creating migration requirements and feasibility studies
Coordinating requirements in waterfall and agile organizations
Working in hybrid structures and coordinating with related teams
Technologies/Methods: Waterfall project organization, SCRUM, JIRA, WebEx, MSTeams, Mindmanager, PlantUML, Confluence, Gard, Siebel, APEX, Oracle databases

Jun 2022 - Dec 2022

7 months

Business Analyst

Telecommunications

Expanding the online trading platform for telecom products in the business customer area for new customers
Business Epic Owner for customer data
Developing business, legal, and regulatory requirements for new customer data and new customer verification
Coordinating with BSS and OSS stakeholders and external systems for data storage in an API architecture
Business acceptance of functionalities and developing test scenarios
Creating epics and user stories for the agile team
Integrating an online identification service for new customers
Defining processes and data structures
Technologies/Methods: SAFE, JIRA, TMF framework, API architecture, TARDIS, AWS, WebEx, MSTeams, Mindmanager, PlantUML, Confluence, Gard, PurpleView, Swagger, Postman

Jan 2022 - Jun 2022

6 months

Business Analyst

Telecommunications

Implementing an online trading platform for telecom products in the business customer area and building customer data management
Business Epic Owner for customer data
Defining business customer data structures for contract customers
Connecting various data pools with inventory and address data
Introducing a party role management to map customer data structures
Coordinating with BSS and OSS stakeholders and external systems for data storage
Business acceptance of functionalities and developing test scenarios
Creating epics and user stories for the agile team
Defining processes and data structures
Technologies/Methods: SAFE, JIRA, TMF framework, API architecture, TARDIS, AWS, WebEx, MSTeams, Mindmanager, PlantUML, Confluence, Gard

Nov 2020 - Dec 2021

1 year 2 months

Business Analyst

Telecommunications

Implementing an online trading platform for hardware in the business customer area
Business Epic Owner for customer data
Defining business data structures for guest buyers
Coordinating with BSS and OSS stakeholders and external systems for data storage
Business acceptance of functionalities
Developing test scenarios
Technologies/Methods: SAFE, JIRA, TMF framework, API architecture, TARDIS, AWS, WebEx, MSTeams, Mindmanager, PlantUML, Confluence, Gard

Apr 2019 - Apr 2020

1 year 1 month

Business Analyst

Telecommunications

Transformation from a waterfall project setup to the SAFe framework in order management
Lead Business Analyst in an agile team
Integration of agile processes into daily work
Coordination with BSS and OSS stakeholders
Process automation within the order chain
Preparation of product increment planning and creation of product backlogs
Implementation of requirements in agile mode
Development of test scenarios and test automation
Technologies/Methods: SAFe, JIRA, Innovator, Siebel, Siebel Tools, SQL Developer, interface simulator, Insomnia, Scenario Manager, ADP, Confluence, Slack

Jun 2018 - Mar 2019

10 months

Solution Designer, Business Analyst

Telecommunications

Definition and implementation of new processes into an existing CRM system in order management
Deriving user stories from epics and converting them into functional and technical requirements
Coordination with stakeholders (BSS and OSS) for impact analysis
Process automation within the order chain
Process modeling with Innovator
Creating documents for knowledge transfer to the development team
Quality control of development work through BA tests
User and support training
Business and technical support for production rollout
Ticket analysis and handling
Technologies: JIRA, HP ALM, Polarion, Innovator, Siebel, Siebel Tools, SQL Developer, interface simulator

Mar 2016 - May 2018

2 years 3 months

Solution Designer, Business Analyst

Telecommunications

Feasibility study for introducing a new product structure in order management
Reviewing existing processes for adaptability to the new product model
Deriving user stories from epics and converting them into functional and technical requirements
Coordination with stakeholders (BSS and OSS) for impact analysis
Process automation within the order chain
Effort estimation using function point analysis
Process modeling with Innovator
Creating documents for knowledge transfer to the development team
Quality control of development work through BA tests
Technologies: HP ALM, Polarion, Innovator, Siebel, Siebel Tools, SQL Developer, interface simulator

Mar 2012 - Apr 2016

4 years 2 months

Business Analyst, Subproject Lead

Telecommunications

Integrating new services into an existing CRM system in order management
Designing and implementing business processes for wholesale operations according to legal regulations
Implementing new legal requirements for the relocation process of landline connections
Interface adjustments and alignment of interface structure
Effort estimation using COCOMO and function point analysis
Process automation within the order chain
Creating and extending business function models in Rational Rose
Creating documents for knowledge transfer to the development team
Quality control of development work through BA tests
Support for system tests, CIT, and production rollout
Ticket analysis
Technologies: HP ALM, Polarion, Innovator, Siebel, Siebel Tools, SQL Developer, interface simulator

Mar 2008 - Feb 2012

4 years

Business Analyst, Siebel Developer, Subproject Lead

Telecommunications

Extending the initial version of an order management system in the telecommunications sector
Gathering and analyzing requirements in workshops
Business-level coordination of technical feasibility studies
Process automation within the order chain
Effort estimation using COCOMO and function point analysis
Creating and extending business function models in Rational Rose
Creating documents for knowledge transfer to the development team
Quality control of development work through BA tests
BA tests and support for system tests and CIT
Business and technical support for production rollout
On-site support for the development team in Pune, India
Technologies: ClearQuest, Rational Rose, Siebel, Siebel Tools, SQL Developer, interface simulator

Sep 2006 - Feb 2008

1 year 6 months

Siebel Developer, Business Analyst

Telecommunications

Set up company-specific order management processes in a new CRM system
Initial setup of order processes and workflow design
Process automation within the order chain
Effort estimation using COCOMO
Technical implementation using customizing, scripting, and workflow design
Clarification of unclear processes and dependencies
Support for production rollout
Ticket analysis and resolution
Technologies: Clear Quest, Rational Rose, Siebel, Siebel Tools, SQL Developer, Interface simulator

Feb 2006 - Aug 2006

7 months

Siebel Developer, Business Analyst

Industry

Create quick entry forms with follow-up processing
Coordinate business requirements
Support in defining and mapping operational and sales processes
Develop alternative design proposals to implement business requirements
Effort estimation using COCOMO
Configuration, Customizing, Scripting
Performance analysis and test support
Ensure data consistency
Technologies: Siebel 7.8 Sales, Siebel Tools, SQL Navigator, Toad, Oracle RDBMS

Apr 2005 - Nov 2005

8 months

Siebel Developer, Business Analyst

Pharmaceuticals

Customizing and rollout of a multilingual ePharma application in EMEA, Australia, Canada
Configuration, Customizing, Scripting
Design review and redesign of requirements
Coordinate with offshore partners
Time and cost estimates
Ensure data consistency
Technologies: Siebel 7.8 ePharma, Siebel Tools, SQL Navigator, Toad, Oracle RDBMS

Jul 2004 - Mar 2005

9 months

Siebel Developer, Business Analyst, Customer Support

Pharmaceuticals

Conversion of a monolingual system to a multilingual one and preparation for the EMEA rollout
Functional integration during system consolidation
Coordinate and liaise with nearshore partners
Ticket handling and tracking
Configure and test Siebel EIM functionalities
Ensure data consistency
First- and second-level support
Technologies: Siebel 7.8 ePharma, Siebel Tools, SQL Navigator, Toad, Oracle RDBMS

Nov 2003 - Jun 2004

8 months

Business Analyst

Intern/Consulting

Create training materials to onboard new employees and introduce new topics
Conduct user and developer training
Technologies: MS Office

Jun 2000 - Oct 2003

3 years 5 months

Siebel Developer, PL/SQL Specialist

Textil

Customizing Siebel, workflow management and support of the CRM system for a large German private bank
Analysis and further development of interfaces based on Siebel EAI
Measures to ensure data consistency and creation of PL/SQL routines
Evaluation and correction of data and loading procedures
Design and creation of new interfaces to the DWH
Technologies: HP 9000 on HP-UX 20.0, Oracle RDBMS, Siebel, Siebel Tools, SQL Navigator, PL/SQL, SQL*Loader

Apr 1999 - May 2000

1 year 2 months

Business Analyst, Interface Developer

Finanzen

Analysis of the front-office data model and preparation of data in the DWH for report creation
Overall project responsibility in the concept phase
Design of the interface to the DWH
Design and development of the DWH structure for business-accurate reports
Ensuring data consistency between systems
Technologies: HP 9000 on HP-UX 20.0, Oracle RDBMS, Siebel, Siebel Tools, SQL Navigator, PL/SQL, SQL*Loader, Business Objects, Baan Front Office

Aug 1998 - Mar 1999

8 months

PL/SQL Developer

Textil

Integrity check of data delivery of an interface between the live system and the data warehouse using PL/SQL procedures
Alignment of requirements and design of the check routines
Implementation and testing of requirements
Technologies: HP 9000 on HP-UX 20.0, Oracle RDBMS, Siebel, Siebel Tools, SQL Navigator, PL/SQL, SQL*Loader

Apr 1998 - Jul 1998

4 months

PL/SQL Developer

Finanzen

Implementation of a system to check and ensure data integrity of the inventory management system database
Derivation of integrity rules from predefined inventory management business processes
Implementation of check routines in PL/SQL procedures
Storage of integrity check results in the Oracle database
Technologies: HP 9000 on HP-UX 20.0, Oracle RDBMS, Siebel, Siebel Tools, SQL Navigator, PL/SQL, SQL*Loader

Skills

Professional Skills:

More Than 20 Years It Experience
More Than 10 Years Experience As Lead Business Analyst In Requirements Definition, Requirements Engineering, And Technical Process Design
Experience In Different Industries (Banking, Manufacturing, Pharma, And Telecom)
Many Years Of Experience In Process Automation
Subproject Lead Experience With Teams Up To 10 People
Many Years In Waterfall And Agile Projects
Many Years Working In International Projects With Onshore And Offshore Teams
Many Years Of Experience In Effort Estimation Using Various Methods

Personal Skills:

Structured And Precise – Pragmatic And Solution-oriented
Goal-oriented Team Player
Ability To Mediate Between Business Stakeholders And It In A Solution-oriented Way

Tools/methods: