Keith Howe - Senior Technical Business Analyst / Requirements Engineer / Product Owner

Q: Where is Keith based?

Keith is based in Planegg, Germany and prefers 100% remote projects.

Q: What languages does Keith speak?

Keith speaks the following languages: English (Native), German (Advanced), Greek (Intermediate) .

Q: How many years of experience does Keith have?

Keith has at least 24 years of experience. During this time, Keith has worked in at least 6 different roles and for 10 different companies . The average length of individual experience is 2 years and 5 months . Note that Keith may not have shared all experience and actually has more experience.

Q: What is Keith's latest experience?

Keith's most recent position is Senior Technical Business Analyst / Requirements Engineer / Product Owner at Deutsche Post E-Post Solutions .

Q: What companies has Keith worked for in recent years?

In recent years, Keith has worked for Deutsche Post E-Post Solutions , Tech Mahindra for Telefónica O2 , and AUSY Technologies for Telefónica O2 .

Q: Which industries is Keith most experienced in?

Keith is most experienced in industries like Telecommunication , Information Technology (IT) , and Transportation and Logistics . Keith also has some experience in Insurance .

Q: Which business areas is Keith most experienced in?

Keith is most experienced in business areas like Information Technology (IT) , Product Development , and Quality Assurance (QA) . Keith also has some experience in Project Management , Operations , and Customer Service .

Q: Which industries has Keith worked in recently?

Keith has recently worked in industries like Telecommunication and Transportation and Logistics .

Q: Which business areas has Keith worked in recently?

Keith has recently worked in business areas like Information Technology (IT) , Product Development , and Project Management .

Recommended expert

Planegg, Germany

Experience

Nov 2023 - Feb 2025

1 year 4 months

Bonn, Germany

Senior Technical Business Analyst / Requirements Engineer / Product Owner

Deutsche Post E-Post Solutions

SBAM (Sendungsbasiert Auftragsmanagement System) is the core component responsible for splitting customer deliveries into individual letters based on contractual agreements (OLA/SLA).
Transformation from proprietary host-based AS/400 applications to a modern stack using Java, PostgreSQL, Apache Kafka, MinIO S3, Red Hat OpenShift, Keycloak SSO, Salesforce and Angular Material GUI.
Application design, solution architecture, use case specification and OLA/SLA concept for end customers.
Conduct solution architecture/design and requirements engineering (elicitation, documentation, validation, negotiation and ongoing management) in Confluence, including UML/BPMN process models.
Development and analysis according to Scrum using Jira and Confluence.
Design user journeys and UI experience; wireframing with Balsamiq and Figma.
Document requirements as user stories and epics in Jira; create stakeholder and technical design documents.
Participate in end-to-end solution design, architecture and event-driven messaging design.
Perform process modelling (UML/BPMN with Draw.io), application internal architecture design and ERM/SERM data modelling.
Lead sprint planning, story refinement, estimation, retrospective and review meetings; deliver C-level management presentations on OLA/SLA and order management.

May 2021 - Mar 2023

1 year 11 months

Munich, Germany

Senior Technical Business Analyst / Requirements Engineer / Product Owner

Tech Mahindra for Telefónica O2

Developed MCE (Multi Channel Enabler), a RESTful API layer between front-end clients (portal, online shop, self-care, POS, mobile apps) and backend systems, serving 46 million customers.
Application built in Java, deployed on Oracle WebLogic with Oracle Traffic Director and Coherence caching.
Led requirements engineering (elicitation, documentation, validation, negotiation, ongoing management) to produce specification documents with UML process models and draft XSD interface designs.
Coordinated analysis handover to development via Scrum kick-off meetings; generated user stories and epics in product backlog for two-week sprints.
Covered contract generation services for third-party partners (MediaMarktSaturn, Check24), FTTH product services, POS tablet selling tool enhancements and online contract termination services.

Jan 2019 - Apr 2021

2 years 4 months

Munich, Germany

Senior Technical Business Analyst / Requirements Engineer / Product Owner

AUSY Technologies for Telefónica O2

Performed unit analysis for TEF frontend applications: B2C and B2P self-care portals and apps, eShop sites, Piranha IDP (OpenID Connect) and shared digital services (SDF B2B gateway, MyPay micropayment, SMS PackManager/Topup, AdRequest Enhancer).
Implemented CoMS microfrontend for customer consent collection and addressed legal aspects of EECC, enhanced billing and pricing information, and global app-IDP integration (NOVUM).
Conducted requirements engineering leading to ASRI specification documents split into user stories, UML/BPMN process models and wireframes.
Participated in release analysis workshops and privacy impact assessments for digital services.

Aug 2014 - Dec 2018

4 years 5 months

Munich, Germany

Senior Technical Business Analyst / Requirements Engineer / Product Owner

Cognizant Technology Solutions for Telefónica O2

Delivered MCE (Multi Channel Enabler) REST API layer to connect front-end clients with backend stacks, handling mobile and DSL product use cases for 46 million customers.
Built on Java, Oracle WebLogic, Oracle Traffic Director and Coherence; supported product catalog queries, tariff bookings, subscription management and data usage checks.
Led requirements engineering to create specification documents with UML process models and draft XSD interfaces; facilitated Scrum development with epics and user stories in bi-weekly sprints.

Mar 2014 - Aug 2014

6 months

Unterföhring, Germany

Senior Business Analyst / Requirements Engineer / Product Owner

Allianz Deutschland AG

Developed Net Promoter Score (NPS) and outbound appointment scheduling tools for German call centers to measure customer satisfaction and arrange sales representative appointments.
Performed requirements engineering (elicitation, documentation, validation, negotiation, ongoing management) to produce scrum user stories stored in Wiki.
Created and validated all test cases; provided production support including complex SQL queries, report generation, project and vendor management, and call center interfacing.

Jan 2008 - Feb 2014

6 years 2 months

Bonn, Germany

Senior Business / Systems Analyst

T-Mobile / Deutsche Telekom & T-Systems

Managed Subscription Server and voucher management systems handling prepaid/post-paid and service provider offers across Europe.
Covered full software lifecycle and vendor communication; performed requirements engineering to produce detailed requirements documentation and design artifacts (use case specifications, UML sequence/state/activity diagrams).
Supported test case reviews, security walkthroughs and user acceptance testing for international stakeholders (UK, Czech Republic, Netherlands, Austria).

Jan 2006 - Dec 2007

2 years

Munich, Germany

Senior Business / Systems Analyst

Telefonica O2

Worked on Prepaid-IT CRM system (PEPS) covering all software lifecycle phases: feasibility, requirements elicitation, documentation, validation, negotiation, design (use case and UML modelling), test planning, security walkthroughs, user acceptance testing and post-production support.
Managed vendor relationships for outsourced development.

Jan 2003 - Dec 2005

3 years

Bonn, Germany

Systems Analyst / Release Management & Production Support

T-Mobile Deutschland GmbH

Supported XTC micro-payment billing platform for external content providers (SMS, MMS, WLAN, ringtones) on a proprietary Danet application across Europe.
Handled release management, production support and stakeholder communication.

Jan 2001 - Dec 2003

3 years

Munich, Germany

Technical Project Manager

Sony Ericsson Mobile Communication AB

Led DMZ design, planning and implementation; planned and designed network interconnectivity following Sony DTCE and Ericsson merger.

Jan 2000 - Dec 2001

2 years

Munich, Germany

Team Leader – Test & E2E Support Team

Viag Interkom (02)

Managed insourcing project for test and end-to-end support team.

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Telecommunication (22.5 years), Information Technology (4.5 years), Transportation (1.5 years), and Insurance (0.5 years).

Telecommunication

Information Technology

Transportation

Insurance

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Information Technology (23.5 years), Product Development (10 years), Quality Assurance (8 years), Project Management (5.5 years), Operations (3 years), and Customer Service (2.5 years).

Information Technology

Product Development

Quality Assurance

Project Management

Operations

Customer Service

Summary

Highly motivated & flexible senior business/systems analyst/product owner/solution architect with more than twenty years of analysis (together with SCRUM) experience in the telecommunication, insurance & pharmaceutical sectors. Excellent written and verbal communication skills coupled with more than 30 years of experience working on international projects.

Skills

Systems Analysis
Business Analysis
Requirements Engineering
Product Owner
Solution Architecture & Design
Stakeholder Management
Release Management
Test (Uat & E2e)
Training
Production Application Support
Crm
Payment
Billing
Prepaid
Subscriptions
Voucher Management
B2b
B2c
B2p
Fixed Line Technologies
Recharging
Digital Touchpoints (Web Portal, Apps & Pos)

Methodologies, Tools & Technologies

Methodologies: Waterfall, Rup & Agile – Scrum, Kanban.
Object Oriented Analysis & Design: Use Case Specification, Business Process Mapping Using Visio (Uml & Bpmn Notation - Camunda), Process Modelling (With Plantuml)
Ooad Tools: Eclipse/word With Plantuml, Enterprise Architect & Camunda Bpmn Modeler.
Atlassian Tools: Jira & Confluence.
Version Control Software: Subversion & Clearcase
Test: Uat, E2e, Hp Quality Centre & Hp Demand
Ibm Rational Tools: Requisitepro, Rose, Clearquest & Clearddts
Microsoft Products: Visio, Word, Excel, Powerpoint & Project
Database Skills: Data Modelling (Erm & Serm), Sql, Stored Procedures (Pl/sql), Unix Shell Scripting
Db-tools: Toad, Oracle Sql Developer, Dbvisualizer
Web Services / Messaging / Apis: Soap / Xml / Restful / Microservices, Json / Tmforum (Xsd, Wsdl, Wadl & Xslt), Apache Kafka (Apicurio, Redpanda, Grafana & Prometheus), Xmlspy & Soapui
Ui Design: C++ Builder, Balsamiq (Wireframing), Gliffy.
Applications: Crm (Prepaid & Salesforce), Payment (Micro Payment), Subscription Lifecycle Management, Voucher Management, Net Promoter Score, Prepaid, Recharging & Multi Channel Enablement
Log, Monitoring & Reporting Tools: Splunk (User)
Collaboration Tools: Ms Teams, Slack, Confluence, Jira, Etc.

Languages

English

Native

German

Advanced

Greek

Intermediate

Education

Oct 2000 - Jun 2001

The Open University

Diploma, German · German · United Kingdom

Oct 1999 - Jun 2002

The Open University

Bachelor of Science, Computing · Computing · United Kingdom

Certifications & licenses

Professional Scrum Master 1

scrum.org

Professional Scrum Product Owner 1

scrum.org

Profile

Created

March 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Keith based?

Keith is based in Planegg, Germany and prefers 100% remote projects.

What languages does Keith speak?

Keith speaks the following languages: English (Native), German (Advanced), Greek (Intermediate).

How many years of experience does Keith have?

Keith has at least 24 years of experience. During this time, Keith has worked in at least 6 different roles and for 10 different companies. The average length of individual experience is 2 years and 5 months. Note that Keith may not have shared all experience and actually has more experience.

What roles would Keith be best suited for?

Based on recent experience, Keith would be well-suited for roles such as: Senior Technical Business Analyst / Requirements Engineer / Product Owner, Senior Business Analyst / Requirements Engineer / Product Owner, Senior Business / Systems Analyst.

What is Keith's latest experience?

Keith's most recent position is Senior Technical Business Analyst / Requirements Engineer / Product Owner at Deutsche Post E-Post Solutions.

What companies has Keith worked for in recent years?

In recent years, Keith has worked for Deutsche Post E-Post Solutions, Tech Mahindra for Telefónica O2, and AUSY Technologies for Telefónica O2.

Which industries is Keith most experienced in?

Keith is most experienced in industries like Telecommunication, Information Technology (IT), and Transportation and Logistics. Keith also has some experience in Insurance.

Which business areas is Keith most experienced in?

Keith is most experienced in business areas like Information Technology (IT), Product Development, and Quality Assurance (QA). Keith also has some experience in Project Management, Operations, and Customer Service.

Which industries has Keith worked in recently?

Keith has recently worked in industries like Telecommunication and Transportation and Logistics.

Which business areas has Keith worked in recently?

Keith has recently worked in business areas like Information Technology (IT), Product Development, and Project Management.

What is Keith's education?

Keith holds a Bachelor in Computing from The Open University.

Does Keith have any certificates?

Keith has 2 certificates. These include: Professional Scrum Master 1 and Professional Scrum Product Owner 1.

What is the availability of Keith?

Keith is immediately available full-time for suitable projects.

What is the rate of Keith?

Keith's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.