Keith (Robert) Howe
Senior Technical Business Analyst / Requirements Engineer / Product Owner
Experience
Senior Technical Business Analyst / Requirements Engineer / Product Owner
Deutsche Post E-Post Solutions
SBAM (Sendungsbasiertes Auftragsmanagement System) transformation project from proprietary & host-based applications to a new state of the art technology stack using Java, PostgreSQL DB, Kafka Messaging, MinIO S3 Object Storage, Redhat OpenShift Platform, KeyCloak SSO & GUI based on Angular Material.
- Requirements engineering (gathering, documentation, validation, negotiation and ongoing requirements management)
- Development/analysis using SCRUM (Jira/Confluence)
- User journeys & UI experience design
- UI design - wireframing with Balsamiq & Figma (Angular Material)
- Documentation of requirements - user stories & epics (Jira)
- Creation of design documents (stakeholder & technical documentation)
- Participation in E2E solution design & architecture
- Process modeling (UML/BPMN using Draw.io)
- Application design (internal architecture)
- Data modeling (ERM/SERM)
- Sprint planning, story refinement, estimation meetings, retrospective/sprint review
- Management presentations (C-level) on OLA/SLA and order management
Senior Technical Business Analyst / Requirements Engineer / Product Owner
Tech Mahindra for Telefónica O2
Multi Channel Engine (MCE) - Robust REST API layer positioned between all frontend clients and backend IT & NT stacks. Java application deployed using Oracle Traffic Director and Coherence Caching on Oracle WebLogic.
Key projects:
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Contract generation services for external third party partners (Media Saturn, Check24 etc.)
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FMC - Introduction of new services for customer offerings around FTTH products
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CoRE - Customer service improvements for tablet-based sales tools used at POS
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Introduction of online contract termination services
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Requirements workshops
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Development/analysis using SCRUM (Jira/Confluence)
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User story documentation
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Design document creation
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E2E solution design participation
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Process modeling (PlantUML, Camunda BPMN Modeler & Gliffy)
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Interface modeling with XMLSpy & IntelliJ
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Application architecture design
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Interface testing with SOAPUI
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Design & migration document reviews
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Interface description reviews
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Data modeling (ERM)
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Defect tracking (Jira)
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UAT
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Sprint planning, backlog grooming, estimation meetings, retrospectives
Senior Technical Business Analyst / Requirements Engineer / Product Owner
AUSY Technologies for Telefónica O2
DISI ADM Analysis Pool for TEF frontend portals, apps, shared services & IDP:
- B2C Portal eCare & Mobile Apps (o2online.de & Mein o2 APP)
- B2P Portal eCare & Mobile Apps (alditalk.de, ortelmobile.de, ayyildiz.de, nettokom.de)
- Piranha IDP with OpenID Connect
- Shared Digital Services including:
- SDF B2B Gateway used by Sky, Boku Networks
- MyPay micropayment platform
- SMS PackManager/Topup for contract customers
- ARE (AdRequest Enhancer)
Key projects included CoMS Micro Frontend implementation, EECC legal requirements, enhanced content provider information on bills, extended pricing information for contract renewals & migrations, NOVUM integration of global customer selfcare mobile app.
Responsibilities included requirements engineering, specification development with UML/BPMN models and Balsamiq wireframes, participation in analysis workshops and impact assessments.
Senior Technical Business Analyst / Requirements Engineer / Product Owner
Cognizant Technology Solutions for Telefónica O2
Multi Channel Enabler (MCE) - REST API layer between frontend clients and backend systems, built in Java with Oracle Traffic Director and Coherence Caching on WebLogic.
- Requirements engineering and documentation
- Creation of specification documents with UML/BPMN models
- Interface design including XSD development
- Development kickoff meetings and artifact presentations
- SCRUM-based development with user stories
- Process modeling using PlantUML, Enterprise Architect & Gliffy
- Interface modeling in XMLSpy
- Interface testing with SOAPUI
- Design & migration document reviews
- Data modeling (ERM)
- Defect tracking in Jira
- Sprint planning, backlog grooming and agile ceremonies
Senior Technical Business Analyst / Requirements Engineer / Product Owner
Allianz Deutschland AG
Net Promoter Score (NPS) and Outbound Scheduling tools for call centers:
- Customer satisfaction measurement system with predefined question sets
- Appointment scheduling tool syncing with Allianz sales representatives' MS Exchange calendars
- Requirements engineering and SCRUM user story creation
- Test case development and validation
- Production support including complex SQL queries and reporting
- Project and vendor management
- Call center integration
- UML & BPMN modeling using Visio
- Test plan reviews in HP Quality Centre
- Design document reviews
- Interface reviews
- Data modeling (ERM)
- Defect tracking in Remedy
- Agile ceremonies and sprint activities
Senior Business / Systems Analyst
T-Mobile / Deutsche Telekom & T-Systems
Subscription Server - Central subscription management service for Deutsche Telekom's pay-per-period offerings for prepaid, postpaid and service provider customers. International project with stakeholders from UK, Czech Republic, Netherlands and Austria.
- Requirements engineering and documentation
- Design specifications including use cases and UML modeling
- Test case reviews and testing support
- Security walkthroughs for production releases
- UAT testing
- UML & BPMN modeling using Visio
- Test plan reviews in HP Quality Centre
- Design and migration document reviews
- Interface specification reviews
- Data modeling (ERM)
- WSDL & XSD development
- Defect tracking in Rational ClearDDTS
- Security requirements
- Vendor management
Senior Business / Systems Analyst
Telefónica O2
Prepaid IT CRM System (PEPS):
- Rapid impact analysis and feasibility studies
- Requirements elicitation using IBM Rational RequisitePro
- Requirements workshops
- UML modeling using IBM Rational Rose
- Use case development
- Test plan and case reviews
- Design document reviews
- Interface reviews
- Low-level design support
- Security walkthroughs
- Defect tracking in IBM Rational ClearQuest
- Business walkthroughs (GUI & E2E)
- UAT and customer readiness testing
- Vendor management
- Test environment setup and configuration
- Rational Unified Process methodology
Problem / Application / Change Manager
T-Mobile Deutschland GmbH
Micropayment System:
- Problem, release, incident & change management
- Application installation and configuration
- Monitoring software development using shell scripting (KSH, AWK & SED)
- Functional and performance testing
- Network planning and connectivity testing
- Management reporting
- Platform capacity planning
- Network bandwidth forecasting
- Performance measurement and tuning
- Application management training
Project Leader & Production Support
Sony Ericsson Mobile Communication
UNIX, Network & Security:
- DMZ design and implementation with Sun E220R, Solaris 7 & Check Point FW-1
- UNIX administration (HP-UX, Solaris, AIX)
- Performance management with HP OpenView
- High availability cluster setup with MC/ServiceGuard
- Network monitoring and management
- Firewall and router administration
- Network backbone upgrade
- Intranet server setup
- Backup systems management
- Windows server administration
- Database integration
- IP network migration
- Server room coordination
Team Leader Development/Test Support
Viag Interkom
Built and led development/test support team for UNIX, Oracle & middleware:
- HP-UX administration
- Oracle database administration
Summary
Languages
Education
OU
Bachelor of Science · Computing · United Kingdom
OU
Diploma · German · United Kingdom
Certifications & licenses
Professional Scrum Master 1
scrum.org
Professional Scrum Product Owner 1
scrum.org
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