Simone K.
Consultant
Experience
Jan 2023 - Present
2 years 8 monthsMunich, Germany
Consultant
EPSM (European Association of Payment Service Providers for Merchants)
Jan 2022 - Present
3 years 8 monthsGermany
Epic Owner – Payment expert in an IT transformation project in the telecom industry
Telecommunications company
- Epic Owner for payments (alternative payment methods, bank transfer, interface to payment service providers) and other finance and payments requirements (instant payments, bank transfer posting, SEPA, managing payment returns)
- Creating business requirements, user stories, defining acceptance criteria for new IT features
- Interface between developers and business units, responsible for test case descriptions and acceptance
- Project language: English
Jan 2021 - Dec 2021
1 yearMunich, Germany
IT applications analysis for GDPR compliance
EPSM (European Association of Payment Service Providers for Merchants)
- Managing and moderating physical and virtual EPSM meetings for members and guests in the payments industry
- Organizing working group sessions on regulatory topics (DORA, PCI, AML, PSD3 / PSR)
- Advising and representing EPSM on social channels, web and at external events and trade shows
- Project language: English
Jan 2020 - Dec 2020
1 yearFrankfurt, Germany
Project lead
Concardis GmbH
- Contract management, closing new SLAs
- Analyzing existing framework agreements
- Creating new SLAs and monitoring elements with service partners
Jan 2019 - Dec 2020
2 yearsFrankfurt, Germany
Subproject lead and PMO
Concardis GmbH
- Chargeback handling (Thomas Cook insolvency)
- Risk assessment
- Chargeback processing
- Managing external partners
- Stakeholder communication and documentation
- Agile project management (Kanban)
- Project language: English
Jan 2017 - Dec 2019
3 yearsFrankfurt, Germany
Project lead
Concardis GmbH
- Implementing an IT requirements management system (JIRA) and IT demand management process
- Managing the procurement process
- Process analysis and optimization
- Project execution
- Rolling out a company-wide requirements management process
- Training key users
Jan 2014 - Dec 2017
4 yearsFrankfurt, Germany
Project lead
Concardis GmbH
- Launching a customer portal for digital client service
- Gathering requirements, creating specifications
- Creating a business plan
- Managing the procurement process and contract negotiations
- Overseeing implementation
- Holding steering committee meetings
Jan 2012 - Dec 2013
2 yearsFrankfurt, Germany
Subproject lead
Concardis GmbH
- Running a data center tender
- Gathering requirements
- Managing selection and bidding process
- Managing commercial contract negotiations
Jan 2011 - Dec 2012
2 yearsFrankfurt, Germany
Project lead
Concardis GmbH
- Conducting IT process analysis
- Analyzing and evaluating existing processes
- Optimizing process interfaces
- Visualizing IT processes in ARIS
Jan 2010 - Dec 2012
3 yearsFrankfurt, Germany
Project team member
Concardis GmbH
- Supporting SAP CRM
- Analyzing and performing mass data uploads in SAP CRM
- Conducting acceptance and integration tests in SAP CRM
- User support
Jan 2006 - Dec 2007
2 yearsFrankfurt, Germany
Project lead
Concardis GmbH
- Running a company-wide tender for acquiring processing
- Managing the bidding process across Europe
- Supporting contract negotiations
- Creating service descriptions
Jan 2006 - Dec 2006
1 yearFrankfurt, Germany
Subproject lead, PMO
Concardis GmbH
- Managing due diligence and acquisition process for a Dutch acquirer
- Overseeing the due diligence process
- Coordinating bid submissions
- Supporting the entire purchase phase
Jan 2004 - Dec 2006
3 yearsFrankfurt, Germany
Subproject lead, PMO
Concardis GmbH
- Overseeing the setup of a subsidiary for international acquiring
- Conducting country analyses (Slovenia, Netherlands, Poland)
- Supporting implementation process analysis
- Assisting in setting up the subsidiary in Slovenia
Jan 2004 - Dec 2004
1 yearFrankfurt, Germany
Project lead
Concardis GmbH
- Analyzing and optimizing the company value chain
- Reviewing the existing value chain
- Implementing process optimizations with service partners
Jan 2003 - Dec 2004
2 yearsFrankfurt, Germany
Project lead
Tenovis GmbH & Co. KG
- Launching multifunctional devices (MFD)
- Creating a business plan
- Managing the nationwide rollout of MFDs (copy, print, fax, scan) into core business
- Training sales teams at all regional locations
- Creating and executing the marketing plan (incentives)
Jan 2003 - Dec 2003
1 yearFrankfurt, Germany
Subproject lead
Tenovis GmbH & Co. KG
- Introducing a CRM system
- Analyzing and selecting a CRM system for technical service
- Managing the CRM system rollout
Jan 2002 - Dec 2002
1 yearMadrid, Spain
Project lead
Tenovis GmbH & Co. KG
- Assessing customer potential in the Spanish hotel sector for ICC
- Managing market analysis (Spanish hotel sector) for customer potential
- Conducting interviews
Jan 2002 - Dec 2002
1 yearMadrid, Spain
Subproject lead
Tenovis GmbH & Co. KG
- Launching the Integral Communication Center (ICC)
- Managing ICC rollout in the Spanish indirect sales channel
- Overseeing training of indirect sales
Frankfurt, Germany
Project lead Risk Assessment
Concardis GmbH
- Creating implementation recommendations
Summary
Project management lead
Project management
Requirements management
Delivery manager support
Product manager / PMO
Process and contract management
IT services
IT systems
Software rollout projects
Process optimization
Business workflow management
Digitalization projects (e.g. requirements management)
Agile and classical project management
Planning and leading IT projects (software rollout)
Running steering committee meetings, executive boards, stakeholder meetings
Implementing and evaluating complex procurement
Aligning group-wide framework agreements, SLAs
Analyzing IT applications for GDPR compliance
Monitoring service partners
Creating and controlling business plans, project budgets
PM support / PMO, maintaining project plans
Financial services sector (acquirers)
Telecommunications
Banking
B2B
Languages
German
NativeEnglish
AdvancedSpanish
ElementaryEducation
GGS
Master of Business Administration · Business Administration · Heilbronn, Germany
FH Dortmund
Diplom Betriebswirtin · Business Administration · Dortmund, Germany
Sparkasse Krefeld
Bank clerk · Krefeld, Germany
...and 1 more
Certifications & licenses
IREB Certified Professional for Requirements Engineering (Advanced Level)
IREB
PSM I (Professional Scrum Master)
Scrum.org
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