Gesa Germaine G.
Consultant | Product Owner | Business Analyst | Project Manager | Trainer (Salesforce)
Experience
Sep 2024 - Present
1 year 1 monthSalesforce Consultant
DEKRA Certification GmbH
- Supported Salesforce usage and development within DEKRA Certification
- Optimized lead and opportunity processes for sales
- Prepared and conducted Salesforce trainings
- Created reports and dashboards for various user groups
- Advised on and implemented processes in Salesforce
Jul 2024 - Present
1 year 3 monthsIT Product Owner
GesundHeits GmbH
- IT Product Owner for Salesforce development and rollout
- Optimized processes within the development team and managed end-to-end IT planning and execution of the product roadmap in coordination with sales and other IT teams
- Maintained backlog and planned sprints
- Set up and coordinated UAT tests
- Requirements management
- Supported project rollouts & communication
Jul 2024 - Present
1 year 3 monthsRollout Consultant
Stadtbild Deutschland e.V.
- Advised on the rollout of Microsoft Office 365
- Set up the project including defining target groups and timeline
- Supported communication and training
- Documentation and concept creation
Jun 2021 - Jan 2024
2 years 8 monthsStuttgart, Germany
Adoption Manager
DEKRA SE
- Change and adoption management in a global Salesforce rollout (Sales Cloud)
- Built and maintained the master and key user community
- Measured and improved user adoption, including defining metrics and creating reports and dashboards
- Prepared and conducted general and specific online trainings
- Created a sustainable learning environment
- Internal process documentation
- Prepared training materials
- Supported rollouts and request management
- Responsible for the annual global CRM user survey (preparation, execution, analysis, presentation)
Jul 2020 - Mar 2021
9 monthsFrankfurt am Main, Germany
Project Manager
Privatbank
- Project manager for implementing Salesforce Financial Services Cloud and replacing the old CRM system
- Project and budget management
- Requirements management
- Testing
- Training
Mar 2020 - Jul 2020
5 monthsMunich, Germany
Project Manager
Asset Management
- Project Manager for the implementation of the Salesforce Sales Cloud
- Took over for the last two sprints
- Project and budget management
- Testing
- Reporting and dashboard support
Feb 2020 - Mar 2020
2 monthsProject Manager
Insurance Company
- Project Manager for setting up showcases in the Salesforce Sales Cloud for an insurance company
- Preparing two showcases in Sales Cloud with schedule management
Apr 2019 - Feb 2020
11 monthsProduct Owner
Velvon GmbH
- Product Owner for the development of a frontend system for the customer service of an online retail bank
- Defining core processes and requirements with other product owners
- Sprint planning, prioritization, backlog grooming, testing, documentation in JIRA and Confluence
- Creating training concepts & conducting training
Feb 2016 - Mar 2019
3 years 2 monthsEschborn, Germany
Project Manager Customer Service
Concardis GmbH
- Project Manager for the Salesforce Service Cloud implementation as a ticketing system for customer service and related departments as part of the company-wide Salesforce rollout
- Requirements management
- Documentation
- Test planning and execution
- Training design and delivery
- Process optimization in customer service and related departments (sales, finance)
Jun 2014 - Feb 2016
1 year 9 monthsDüsseldorf, Germany
Senior Consultant
Osthaven GmbH
- Participated in the 'Negotiation of EC card fees' project at a major issuer group in Berlin
- Worked on the 'paydirekt' project at a large banking group in Stuttgart
- Assisted in creating a market study
- Developed banking concepts for a major bank in Hamburg
- Created a business plan including a financing concept for a floristry company
Jan 2013 - May 2014
1 year 5 monthsHead of European Payment Services
easycash GmbH
- Supporting national acquiring merchants in all business-related matters
- Reviewing contracts, onboarding merchants, and providing commercial support to merchants in Austria, Belgium, and the Netherlands
- Leading 3 international teams (27 people) in Eschborn and Brussels
- Implementing special requirements from internal and external merchants in acquiring operations
- Further developing existing national and international processes
- Developing KPIs to manage daily operations and forecast planning
- Creating training materials and conducting training sessions
Aug 2012 - Dec 2012
5 monthsEschborn, Germany
Head of Acquiring Backoffice
easycash GmbH
- Reviewing contracts, onboarding merchants, and providing commercial support to merchants in Austria, Belgium, and the Netherlands
- Leading 2 international teams (18 people) in Eschborn
- Implementing special requirements from internal and external merchants in acquiring operations
- Conducting training sessions
Sep 2010 - Jul 2012
1 year 11 monthsEschborn, Germany
Manager Acquiring Backoffice
easycash GmbH
- Supporting national acquiring merchants in all business-related matters
- Reviewing contracts, onboarding merchants, and providing commercial support to merchants in Austria, Belgium, and the Netherlands
- Building and leading 2 international teams (12 people) in Eschborn
- Implementing special requirements from internal and external merchants in acquiring operations
- Conducting training sessions
Sep 2009 - Aug 2010
1 yearEschborn, Germany
Acquiring Business Support and Marketing
easycash GmbH
Dec 2008 - Aug 2009
9 monthsFrankfurt, Germany
Sales and Marketing Support (Acquiring Business)
The Royal Bank of Scotland, RBS WorldPay GmbH
May 2007 - Nov 2008
1 year 7 monthsHessisch Oldendorf, Germany
Marketing Officer
OEG GmbH
Feb 2007 - Apr 2007
3 monthsHessisch Oldendorf, Germany
Buyer
OEG GmbH
Jun 2006 - Jan 2007
8 monthsHamelin, Germany
Strategic Marketing Assistant
Vogeley GmbH
Languages
German
NativeEnglish
AdvancedEducation
Oct 2009 - Jun 2011
European Distance Learning University Hamburg
Master of Business Administration, International Management · Hamburg, Germany
Oct 2003 - Jun 2006
Weserbergland Vocational Academy Hameln
Bachelor of Arts · Business Administration · Hamelin, Germany
Oct 2003 - Jun 2005
Weserbergland Vocational Academy Hameln
Industrial Clerk · Hamelin, Germany
Certifications & licenses
Salesforce UX Designer
Salesforce Business Analyst
Professional SCRUM Product Owner
Salesforce Administrator
Salesforce Platform App Builder
Design Thinking Coach
Business Coach (FH)
Trainer (FH)
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