Gesa Gleue - Salesforce Consultant

Q: Where is Gesa based?

Gesa is based in Frankfurt, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Gesa speak?

Gesa speaks the following languages: German (Native), English (Advanced) .

Q: How many years of experience does Gesa have?

Gesa has at least 19 years of experience. During this time, Gesa has worked in at least 16 different roles and for 14 different companies . The average length of individual experience is 1 year and 1 month . Note that Gesa may not have shared all experience and actually has more experience.

Q: What is Gesa's latest experience?

Gesa's most recent position is Salesforce Consultant at DEKRA Certification GmbH .

Q: What companies has Gesa worked for in recent years?

In recent years, Gesa has worked for DEKRA Certification GmbH , GesundHeits GmbH , Stadtbild Deutschland e.V. , DEKRA SE , and Privatbank .

Q: Which industries is Gesa most experienced in?

Gesa is most experienced in industries like Banking and Finance , Professional Services , and Transportation and Logistics . Gesa also has some experience in Healthcare , Information Technology (IT) , and Retail .

Q: Which business areas is Gesa most experienced in?

Gesa is most experienced in business areas like Information Technology (IT) , Project Management , and Customer Service . Gesa also has some experience in Operations , Product Development , and Marketing .

Q: Which industries has Gesa worked in recently?

Gesa has recently worked in industries like Professional Services , Healthcare , and Information Technology (IT) .

Q: Which business areas has Gesa worked in recently?

Gesa has recently worked in business areas like Information Technology (IT) , Human Resources (HR) , and Project Management .

Recommended expert

Frankfurt, Germany

Experience

Sep 2024 - Present

1 year 7 months

Salesforce Consultant

DEKRA Certification GmbH

Supporting Salesforce applications and development within DEKRA Certification
Optimizing lead and opportunity processes for sales
Preparing and conducting Salesforce training
Creating reports and dashboards for different user groups
Advising on and implementing processes in Salesforce

Jul 2024 - Present

1 year 9 months

IT Product Owner

GesundHeits GmbH

IT Product Owner for the development and implementation of Salesforce
Process optimization within the development team and end-to-end IT planning and execution of the product roadmap in coordination with sales and other IT teams
Backlog maintenance, sprint planning
Setting up and coordinating UAT tests
Requirements management
Supporting project rollouts and communication

Jul 2024 - Present

1 year 9 months

Rollout Consultant

Stadtbild Deutschland e.V.

Consulting for the Microsoft Office 365 rollout
Setting up the project including defining target groups and timeline
Supporting communication and training
Documentation and concept development

Jun 2021 - Jan 2024

2 years 8 months

Adoption Manager

DEKRA SE

Change and adoption management in a global Salesforce rollout (Sales Cloud)
Building and maintaining the master and key user community
Measuring and improving user adoption including defining metrics and creating reports and dashboards
Preparing and delivering general and specific online training
Creating a sustainable learning environment
Internal process documentation
Preparing training materials
Supporting rollouts and request management
Responsible for the annual global CRM user survey (preparation, execution, analysis, presentation)

Jul 2020 - Mar 2021

9 months

Project Manager

Privatbank

Project manager for implementing Salesforce Financial Service Cloud and replacing the old CRM system
Project and budget management
Requirements management
Testing
Training

Mar 2020 - Jul 2020

5 months

Project Manager

Asset Management

Project manager for implementing the Salesforce Sales Cloud
Took over for the last two sprints
Project and budget management
Testing
Report and dashboard support

Feb 2020 - Mar 2020

2 months

Project Manager

Insurance Company

Project manager for setting up showcases in the Salesforce Sales Cloud for an insurance company
Prepared two showcases in Sales Cloud with schedule management

Apr 2019 - Feb 2020

11 months

Product Owner

Velvon GmbH

Product Owner for the development of a front-end system for customer service at an online retail bank
Defined core processes and requirements with other product owners
Sprint planning, prioritization, backlog grooming, testing, documentation in JIRA and Confluence
Created training concepts & conducted trainings

Feb 2016 - Mar 2019

3 years 2 months

Project Manager Customer Service

Concardis GmbH

Project manager for the Salesforce Service Cloud implementation as a ticketing system for customer service and adjacent departments within the company-wide Salesforce rollout
Requirements management
Documentation
Test planning and execution
Training design and delivery
Process optimization in customer service and adjacent departments (sales, finance)

Jun 2014 - Feb 2016

1 year 9 months

Senior Consultant

Osthaven GmbH

Participated in the EC transaction fee negotiation project for a large issuer group in Berlin
Contributed to the paydirekt project at a major banking group in Stuttgart
Helped create a market study
Developed banking concepts for a major bank in Hamburg
Created a business plan including a financing concept for a floristry company

Jan 2013 - May 2014

1 year 5 months

Head of European Payment Services

easycash GmbH

Supported national acquiring merchants in all commercial matters
Reviewed contracts, managed merchant onboarding and provided commercial support to merchants in Austria, Belgium and the Netherlands
Led 3 intercultural teams (27 people) in Eschborn and Brussels
Implemented special requirements from internal and external merchants in acquiring operations
Improved existing national and international processes
Developed KPIs to manage daily operations and forecast planning
Created training materials and conducted training sessions

Aug 2012 - Dec 2012

5 months

Head of Acquiring Backoffice

easycash GmbH

Reviewed contracts, managed merchant onboarding and provided commercial support to merchants in Austria, Belgium and the Netherlands
Led 2 intercultural teams (18 people) in Eschborn
Implemented special requirements from internal and external merchants in acquiring operations
Conducted training sessions

Sep 2010 - Jul 2012

1 year 11 months

Manager Acquiring Backoffice

easycash GmbH

Supported national acquiring merchants in all commercial matters
Reviewed contracts, managed merchant onboarding and provided commercial support to merchants in Austria, Belgium and the Netherlands
Built and led 2 intercultural teams (12 people) in Eschborn
Implemented special requirements from internal and external merchants in acquiring operations
Conducted training sessions

Sep 2009 - Aug 2010

1 year

Acquiring Business Support and Marketing

easycash GmbH

Dec 2008 - Aug 2009

9 months

Sales and Marketing Support (Acquiring Business)

The Royal Bank of Scotland, RBS WorldPay GmbH

May 2007 - Nov 2008

1 year 7 months

Marketing Manager

OEG GmbH

Feb 2007 - Apr 2007

3 months

Buyer

OEG GmbH

Jun 2006 - Jan 2007

8 months

Strategic Marketing Assistant

Vogeley GmbH

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Banking and Finance (12.5 years), Professional Services (4 years), Transportation (2 years), Healthcare (1.5 years), Information Technology (1.5 years), and Retail (1.5 years).

Banking and Finance

Professional Services

Transportation

Healthcare

Information Technology

Retail

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Information Technology (9.5 years), Project Management (6 years), Customer Service (5.5 years), Operations (4.5 years), Product Development (4 years), and Marketing (4 years).

Information Technology

Project Management

Customer Service

Operations

Product Development

Marketing

Summary

Self-employed since 04/2019 20 years of professional experience 13 years of training experience 8 years of Salesforce experience Freelance instructor at TA Bildungscampus Hameln

Skills

Salesforce (Sales Cloud / Service Cloud / Health Cloud / Financial Service Cloud)
Salesforce Marketing Cloud (User)
Salesforce Feedback Management (User)
Jira
Confluence
Ms Office
Agile Project Management (Scrum / Safe)
Design Thinking
Zrm / Systemic Coaching
Group / Team Coaching

Languages

German

Native

English

Advanced

Education

Oct 2009 - Sep 2011

Europäische Fernhochschule Hamburg

Master of Business Administration, International Management · International Management · Hamburg, Germany

Oct 2003 - Sep 2006

Berufsakademie Weserbergland Hameln

Bachelor of Arts, Business Administration · Business Administration · Hamelin, Germany

Oct 2003 - Jun 2005

Berufsakademie Weserbergland Hameln

Industrial Clerk (IHK) · Industrial Clerk · Hamelin, Germany

Certifications & licenses

Salesforce UX Designer

Salesforce Business Analyst

Professional SCRUM Product Owner

Salesforce Administrator

Salesforce Platform App Builder

Design Thinking Coach

Business Coach (FH)

Trainer (FH)

Profile

Created

September 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Gesa based?

Gesa is based in Frankfurt, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Gesa speak?

Gesa speaks the following languages: German (Native), English (Advanced).

How many years of experience does Gesa have?

Gesa has at least 19 years of experience. During this time, Gesa has worked in at least 16 different roles and for 14 different companies. The average length of individual experience is 1 year and 1 month. Note that Gesa may not have shared all experience and actually has more experience.

What roles would Gesa be best suited for?

Based on recent experience, Gesa would be well-suited for roles such as: Salesforce Consultant, IT Product Owner, Rollout Consultant.

What is Gesa's latest experience?

Gesa's most recent position is Salesforce Consultant at DEKRA Certification GmbH.

What companies has Gesa worked for in recent years?

In recent years, Gesa has worked for DEKRA Certification GmbH, GesundHeits GmbH, Stadtbild Deutschland e.V., DEKRA SE, and Privatbank.

Which industries is Gesa most experienced in?

Gesa is most experienced in industries like Banking and Finance, Professional Services, and Transportation and Logistics. Gesa also has some experience in Healthcare, Information Technology (IT), and Retail.

Which business areas is Gesa most experienced in?

Gesa is most experienced in business areas like Information Technology (IT), Project Management, and Customer Service. Gesa also has some experience in Operations, Product Development, and Marketing.

Which industries has Gesa worked in recently?

Gesa has recently worked in industries like Professional Services, Healthcare, and Information Technology (IT).

Which business areas has Gesa worked in recently?

Gesa has recently worked in business areas like Information Technology (IT), Human Resources (HR), and Project Management.

What is Gesa's education?

Gesa holds a Master in International Management from Europäische Fernhochschule Hamburg and a Bachelor in Business Administration from Berufsakademie Weserbergland Hameln.

Does Gesa have any certificates?

Gesa has 8 certificates. Among them, these include: Salesforce UX Designer, Salesforce Business Analyst, and Professional SCRUM Product Owner.

What is the availability of Gesa?

Gesa is immediately available part-time for suitable projects.

What is the rate of Gesa?

Gesa's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.