Yahya V. - Co-founder & CEO

Wörth am Rhein, Germany

Experience

Jun 2018 - Present

7 years 7 months

Co-founder & CEO

IF2IT GmbH

Senior CRM Solution Architect and Project Manager leading agile teams in global CRM and enterprise IT projects
Managing digital transformation, stakeholder alignment, data integration, cloud migrations, and AI/ML enhancements
Building bridges between business, IT, and cross-functional multicultural teams

Oct 2017 - Present

8 years 3 months

Architect & Technical Project Manager

International rollout of an Oracle Siebel IP16/IP24.12 sales funnel management system integrated with a mobile app solution
Technical project and rollout management / co scrum master
Architect/driver for upgrade from IP16 to IP21.11 on Oracle Cloud Infrastructure (cloud migration and data separation)
Design & development of EAI interfaces
Oracle Siebel customizing, Open UI
Operation of Siebel on OCI IP21.11–IP24.12 (deployment, patching, Linux server administration, monitoring, performance tuning & data quality control, SMC, migration)
Design, development, and rollout of several AI/ML models (e.g. for GDPR-compliant processes & predictions)
Oracle BI sales funnel dashboards
GDPR-compliant process design & implementation in Siebel CRM
Consulting on secure export, archiving, and deletion of CRM data
Implementation of interface for GDPR consent document management system
Requirement engineering
Data analysis & cleansing

Jun 2011 - Jun 2018

7 years 1 month

Dubai, United Arab Emirates

Co-founder & CEO

ETOP Consulting

Led management and strategy consulting engagements for digital transformation initiatives across Europe, North America, Asia-Pacific, and the Gulf region
Oversaw global deployment programs and multicultural virtual teams

Jun 2008 - Dec 2016

8 years 7 months

Architect & Technical Project Manager

Novartis Vaccines

Oracle Siebel CRM sales & call centre implementation, rollout, and support (01/2009–12/2016)
Oracle Siebel CRM migration (06/2008–01/2009)
Definition of the rollout strategy, phases, and timelines
Identifying rollout dependencies, risks, and prerequisites
Coordination of cutover plans, business readiness checklists, and rollback procedures
Training, communication plans, and user onboarding
Project management & architecture tasks
Introduction & implementation of a life sciences quote & order management process including dynamic quotes & conditions, pricing, and flexible approval workflows
Architect & lead developer for Siebel customizing
Architect for a Siebel upgrade from 7.5 to 7.8
Conception & implementation of diverse Oracle Siebel–SAP ERP interfaces (bi-directional SAP SD order management, revenue accounting, customer master, material management) based on EAI, web services, and SAP PI
Planning & implementation of a medical call center with multi-channel communication boxes based on Siebel email response and CTI
Design & implementation of data retention, deletion & anonymization policies and audit trail/read services in medical call center using Oracle PL/SQL and scripting
Providing a support concept & driving quality reviews
Managing second and third level support
System operation & administration
Quality assurance & performance tuning
Reporting with Oracle BI Publisher

Jan 2008 - Jun 2011

3 years 6 months

Eschborn, Germany

Co-founder & CEO

Impresure GmbH & Co. KG

Founded and led company delivering CRM and enterprise IT consulting services
Managed client engagements in CRM architecture, integration, and agile delivery

Mar 2007 - Dec 2008

1 year 10 months

Oracle Siebel Architect

Deutsche Telekom

Oracle Siebel CRM sales & call centre green field implementation
Architecture, sizing, performance tuning, QA and bug fixing
Oracle Siebel order management
Implementation of the call centre employee assignment tool for service requests based on Oracle Siebel workflows & scripting
QA & design of EAI interfaces to internal telecom systems
Design & implementation of audit trail/read & consent services

Jan 2006 - Dec 2007

2 years

Mainz, Germany

Freelancer (CRM Expert)

VALL Consulting

Provided expert CRM consulting services focused on Siebel, Salesforce, and SAP integrations
Advised clients on stakeholder management, budget control, and agile delivery

Jun 2004 - Jan 2014

9 years 8 months

Architect & Technical Project Manager

Boehringer Ingelheim

Technical architect for migration from Oracle Siebel to a Salesforce.com/Veeva cloud system (12/2012–01/2014)
Driving international rollouts of Oracle Siebel CRM sales & marketing templates based on Oracle Siebel Life Sciences & diverse add-on tools (06/2004–12/2013)
Oracle Siebel technical & performance expert, technical project lead responsible for country rollouts
Architect & lead developer for implementation of campaigns, marketing programs, targeting & segmentation, sales action planning tool, closed loop marketing internet portal assessments and surveys
Subject matter expert for SAP ERP interfaces, Oracle Siebel Google Map integration, signature capture, and custom expense management tool
Project manager/architect for an Oracle Siebel CRM technical upgrade project including scope, resources, forecasting, scheduling and timelines
Siebel Veeva/Salesforce migration architect
Coaching and training of client employees

Jul 2003 - Oct 2003

4 months

Project Manager & Architect

Moeller AG

Technical migration of an Oracle Siebel CRM sales system
Technical project manager/architect for the migration project
Driving system rollout & user trainings

Oct 2002 - Dec 2005

3 years 3 months

Frankfurt, Germany

Senior Consultant

IBM BCS

Delivered enterprise CRM solutions and led technical projects
Specialized in Oracle Siebel implementations, performance tuning, and system integrations

Oct 2002 - Jun 2003

9 months

Team Lead & Architect

Hoffmann La Roche

Implementation of a CRM system based on Oracle Siebel 7.5 ePharma platform
Customizing team lead responsible for data modelling acting as an interface between business & development teams
Implementation of an Oracle Siebel/Tenovis call centre CTI solution using Oracle Siebel 7.5 CT Connect
System support & monitoring

Jul 2002 - Oct 2002

4 months

Oracle Siebel Consultant

Lufthansa Cargo

Oracle Siebel CRM sales implementation
Oracle Siebel customizing, scripting, workflows, EAI
Conception and implementation of Oracle Siebel–Oracle ERP interface based on Oracle Siebel EAI and Oracle XML Parser

Jan 2002 - Jul 2002

7 months

Oracle Siebel Consultant

Deutsche Bahn

Implementation of a loyalty system with Oracle Siebel CRM loyalty & call centre
Oracle Siebel customizing, scripting, workflows, EAI
Conception and implementation of Java Oracle Siebel interfaces based on EAI, XML, HTTP, servlets, VBCs, and scripting
Conception and implementation of special interfaces to MS Office, Lotus Notes, and Outlook
Specification, design and implementation of a complaint management process

Oct 2000 - Oct 2002

2 years 1 month

Saarbrücken, Germany

Consultant

PwC Consulting

Supported CRM and ERP consulting projects
Engaged in process optimization, stakeholder workshops, and implementation planning

Oct 2000 - Oct 2001

1 year 1 month

Netherlands

Oracle Siebel Consultant

BASF AG

Implementation of an international sales support system using Oracle Siebel Sales 2000
Oracle Siebel customizing, scripting

Apr 2000 - Sep 2000

6 months

Eschborn, Germany

Consultant

CMG

Delivered consulting services in CRM system analysis and integration
Conducted requirements engineering and solution design

Summary

Senior CRM Solution Architect, Project Manager with over 25 years of experience in managing and delivering large-scale, international CRM and enterprise IT projects, particularly with Oracle Siebel, Salesforce, Veeva, and SAP. Proven success in leading agile software development, stakeholder management, data integration, cloud migrations, and AI/ML-enabled CRM enhancements. Skilled in building bridges between business, IT, and cross-functional global teams in complex, multicultural environments.
Extensive experience in management and strategy consulting, working with leading consulting companies such as PwC and IBM, overseeing digital transformation initiatives, global deployment programs, and multicultural virtual teams and rollouts across Europe, North America, Asia-Pacific, and the Gulf region.
Skilled in bridging business and IT functions, aligning stakeholders, and delivering high-value CRM solutions in regulated and fast-paced environments.