Building APIs that enable communication and data exchange between the BSS and the underlying network infrastructure supporting functions such as service provisioning, activation, configuration, monitoring, and billing
Integrating the NaaS APIs with existing BSS components such as CRM, order management, and billing systems for seamless end-to-end service orchestration
Automating service delivery processes including order fulfilment, provisioning, and activation to reduce manual effort, improve operational efficiency, and accelerate time-to-market
Implementing API-based monitoring and management of network services to ensure service quality and performance through real-time monitoring of network traffic, performance metrics, and fault management
Integrating NaaS APIs with billing and charging systems to enable accurate and flexible billing for network services based on usage or subscription models
Enabling customer self-service portals and APIs for customers to manage their network services, view usage data, and make subscription changes
Integrating NaaS APIs with third-party systems and applications such as cloud service providers and other network operators to enable service interoperability and federation
By leveraging BSS-related APIs as part of the NaaS program, enabled new services delivering a recurring gross margin of €30 million YoY
Led the multi-project definition and implementation of a Europe-wide ERP system to ensure IFRS/HGB-compliant financial reporting
Replaced existing ERP and isolated solutions for 10 partner companies
Integrated ERP solutions into Odoo and MS Dynamics of the parent company
Implemented control dashboards and a value improvement project
Reduced manual reconciliations and realized conversion to permanent inventory
Leading the OPEN Gateway Program focusing on the commercial go-live of Network as a Service functions and new B2B products enabling +€20 Mio YoY revenue
Successfully launched QoD, Identify Origin, and Number Verify services ahead of schedule
Reduced latency by 20% through solution design and stakeholder collaboration
Managed a team of 20 employees ensuring efficient delivery and achievement of KPIs
Led the introduction of IP Resolution & NEF as part of the Open Gateway/NaaS Program
Progressed RFQ for PoC and vendor selection
Finalized concept and project plan for IP Resolution feature deployment
Built and led a high-performing team of internal and external resources
Integrated BMC Helix as successor for BMC Remedy
Oversaw the expansion of solar parks for Iberdrola, managing international suppliers and stakeholders
Delivered over 100 MW expansion in 2 years
Successfully expanded medium-voltage grid
Reduced defect rate by 20%
Established a field service organization for the installation of charging infrastructure in Germany, Austria, and Switzerland
Completed RFQ and vendor selection
Built and managed the field service organization and supply chain
Oversaw installation of charging stations in over 38 industrial plants and parking garages in 2022 with a project volume exceeding €16 million
Spearheaded the RAITT program migrating 20K+ applications to the cloud (Azure, GCP, AWS)
Collaborated with 250+ people from 3 vendors to form an efficient delivery unit
Delivered architectural conception and implemented cloud-based AD for 6 landing zones
Migrated 380 legacy applications to the cloud and deployed 12 cloud-native products
Defined and implemented observability strategy and end SLA/KPI framework
Led the development of a TSE-compliant mobile POS app for iOS/Android
Managed conception, development, and go-live of the application
Delivered the project one month ahead of schedule
Led a national mobile network modernization program (Full IP Transformation) with a three-digit million euro volume
Implemented a Go Lean strategy reducing project streams and achieving 39% savings within 6 months
Managed the R&D and integration phase of new network components
Adapted the standard process catalogue to optimize project structure and efficiency
Introduced Genesys PBX for escalation management
Founded and led a nearshore consulting company delivering project excellence and developing in-house cloud-based solutions
Implemented a knowledge management system
Launched a legal tech platform processing over €1 million in litigation financing volume per month
Completed over 34 projects for clients in banking, IT/ICT, and beverage production
Introduced Remedy Force for Ricard Pernod Ricard
Introduced BMC Helix for Uniqa
Introduced Genesys Cloud PBX for Vodafone and telco service providers
15+ years of experience in successfully managing complex, multi-million euro (up to €100M p.a.) projects and programs in national and international environments. Proven ability to lead cross-functional, diverse teams of up to 3,000 members to achieve business goals while ensuring quality, efficiency and timely delivery. Expertise in agile and traditional project management methodologies, digital transformation, process optimisation and stakeholder management.
Core Competencies Project & Program Management: Agile, Waterfall, Prince2, Lean Six Sigma, Leadership & Stakeholder Management: Building and leading high-performing teams; managing expectations of diverse stakeholders from board level to operations Technical Proficiency: Cloud technologies (GCP, AWS, Azure), ERP systems, PLM, DevOps, Network Architecture Business Acumen: Strategic planning, financial management, risk assessment and mitigation, change management, process optimisation Soft Skills: Excellent communication, problem-solving, critical thinking and decision-making skills AI & Automation: Development and implementation of AI strategies and automation solutions to increase efficiency and reduce costs. Finance: Extensive knowledge of finance auto reconciliation and the integration of AI in finance. Operations; Introduction of BMC Helix to phase out legacy Remedy applications. Introduction of Remedy force, and operational integration plus optimization
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