Christian Fritsch - Architecture Management

Recommended expert

Waldesch, Germany

Experience

Aug 2023 - Present

2 years 6 months

Wiesbaden, Germany

Architecture Management

Public Authority

Expert for the authority's architecture management area
Support for standardizing the authority's IT landscape
Further development of architecture management
Designing the authority's business architecture
Restructuring, managing and maintaining all IT assets
Support for creating a unified software asset management and CMDB
Creation of a unified document management (e-file)
Transition of documents into the DMS's central structure
Liaison between architecture management and internal business process management
Support in drafting strategic and tactical development plans
Organizing communication with key stakeholders
Support in the design, organization and coordination of the planned architecture office
Support and advise throughout the entire architecture management process
Advising the authority's departments on architectural topics and their framework conditions
MS Office, Windows 10, VBA
ITIL, TOGAF, Power BI, Kanban, Scrum
In-house tools
Open Touch Conversation, Webex, Wire, BDBOS
MS SharePoint, JIRA, Confluence
ARIS, ArchiMate, BPMN

Feb 2023 - Jul 2023

6 months

Cologne, Germany

Service Engineering / Change Management

Provider

IT service engineer
Change management of changes made by the provider or required from the provider's perspective
Workplace management
Management of external service providers
Maintenance of the supported portfolio for end devices and accessories in collaboration with the provider
Maintenance of the CMDB in ServiceNow using CSDM, in collaboration with the provider
Approval of updates
Implementation of special systems
Definition of client design in collaboration with the provider
Maintenance of the IT shop
Procurement and management of public certificates from external vendors for computer authentication and S/MIME
Procurement and implementation of certificates using PKI
Participating in moving 'PKI as a Service (SaaS)' to the cloud
Permission concept for file services
Maintenance of the IT shop (SSR)
Coordination of configuration changes with the provider
Approval of updates
Planning of hardware, software and license requirements in collaboration with the provider
Maintenance of license management (controlling the license portfolio, pool and all attributes in SAM)
Definition of architecture and technical performance parameters in collaboration with the provider
MS Office, Windows 10
Teams, VDI
ITIL
Proprietary tools
JIRA, ServiceNow, CSDM

Jun 2022 - Jul 2022

2 months

Vienna, Austria

Deployment Management

Insurance Company

Deployment manager at the insurance company
Creating the deployment schedule based on the release plan
Organizing deployments and scheduling deployment dates including their dependencies with the test environment manager, test manager and project managers
Executing deployments in test and acceptance environments and monitoring them, fixing errors
Updating certificates
Coordinating test data management and deriving business requirements for the functional configuration of the environments
Creating deployment orders for external data centers
Ensuring technical smoke tests to guarantee that the environment is ready for functional acceptance tests
Establishing and managing deviation processes, conducting root cause analyses, developing problem resolution plans and implementing sustainable improvement measures
MS Office 365, Windows 10
MS Teams
UCD, Jenkins
JIRA, Confluence, ServiceNow

Oct 2021 - Feb 2023

1 year 5 months

Frankfurt, Germany

Change Management and Document Management

Public Authority

Leading change management
Preparation for implementing a DMS (e-file) (forming various committees, boards, steering committees, etc.)
Establishment and continuation of change management
Introduction of various control bodies (CABs, IT PMO, etc.)
Introduction of various control mechanisms (creating/extending various approval and governance processes)
Subject matter leadership in developing solutions and concepts
Implementation of processes/mechanisms/committees into digital (project management: implementation in JIRA)
Managing the license pool in coordination with release management
Communicating with customer contacts in close coordination with internal stakeholders
Coordination, organization and control of work packages towards the IT PMO
Documentation in Confluence
Project controlling (collecting change management statistics)
Stakeholder management
MS Office, Windows 10, VBA
ITIL, Kanban, Scrum
In-house tools
BDBOS, Wire, Webex, Open Touch Conversation
Confluence, JIRA

Mar 2021 - Mar 2022

1 year 1 month

Germany

Project Management 'P3000.V2'

Data Processing Center

Specialist project lead for the DPC and central team manager
DPC specialist project lead and central team manager for DPC internal project management in 'P 3000 V.2' according to PRINCE2
Support in creating project, phase and, if required, exception plans using ServiceNow project management
Populating ServiceNow project management with projects from MS Project
Subject matter guidance in developing solution approaches and concepts
Communication with the client's contacts in close coordination with the customer relationship manager and the project manager
Coordination, organization and management of work packages and service-delivering teams
Documentation of project control activities through creation of necessary protocols and tracking of agreed resolutions
Project controlling (supporting activities in planning, measuring and controlling projects regarding deadlines, efforts and project progress) within the area of responsibility
Conducting quality and risk management within the area of responsibility
Conducting the transition to a new IT infrastructure
MS Office 365, Windows 10
Webex
Pipe+
PRINCE2
DPC internal tools

Oct 2019 - Feb 2021

1 year 5 months

Multi-Project and Transition Management Windows 10, Office 365 Rollout and Document Management

Drugstore chain

Project management Windows 10 rollout (agile project development)
Implementation of the defined client design Win10 1909
Creation of release-specific rollout plans and SOPs
Planning, design, and setup of the complex IT project 'Windows 10 rollout'
Hands-on troubleshooting of technical issues (GPOs, CISCO VPN remote access, VLAN, WLAN and LAN, user profiles, Outlook, etc.)
Hands-on troubleshooting (guidelines how-tos, webinars, office hours, blogs, wiki)
Coordination of internal teams and external resources
Optimization/creation of defined rollout processes and resource planning for mass rollout
Backup and restore scripts during rollout
Queries of the SQL Matrix databases
Queries of the AM/ALM (application lifecycle management) (application and license management)
Ensuring quality standards
Weekly reporting and presenting status
Technical support assistance to some application owners
Single point of contact for the entire rollout
Risk management and communication with stakeholders
Ticketing with Jira and Confluence
Queries with PowerShell
Preparing Win10 packages for the in-place upgrade to 20H2
Time and billing management with 'timr'
MS SharePoint, Matrix42 Software Asset Management
MS Office 365, Windows 10, Azure, OneDrive and SharePoint
VPN and PowerShell
Skype for Business, MS Teams, OneDrive
Ticketing and project management with Jira, Kanban, MS Project, PowerBI
Workspace ONE (WS1)
ITIL, Matrix42 Empirum and SAM, Avaya Client, SOP (Standard Operating Procedure)

May 2019 - Aug 2019

4 months

Nuremberg, Germany

Project Management SC2020

Federal Employment Agency

Operations management Service Center 2020, project support SC2020
Leading the team to support operations of Service Center 2020 as interim operations manager
Monitoring complex IT processes and optimizing ticketing procedures
Ensuring compliance with One Incident processes according to ITIL
Meeting agreed SLAs, risk management
Organizing and further developing incident and problem management processes with the client -> business process modeling/process definitions (BPMN)
Ensuring IT operations (Skype for Business -> SC2020)
Daily reporting to management
Project management towards milestones and wave rollouts
Creation of configuration sheets for roles & rights (role catalog), and configuration sheets for SC2020 implementation in individual waves
Ensuring quality standards
MS Office 365, Windows 10, PHP
Skype for Business and VoIP
Ticketing with ARS and OTRS
Project management with Jira, MS Project
ITIL

Oct 2018 - Apr 2019

7 months

Wolfsburg, Germany

Multi-Project Management ICAS1

Volkswagen

Multi-project leadership for digitalization - ICAS-1 functional integration control (agile rollout)
Controlling/supporting software integration and infrastructure of function tandems from Tier1 and software sub-suppliers
Identifying and closing gaps in overall system integration of individual functions, risk management
Optimizing processes in project and delivery management (ensuring timely delivery of applications to meet project milestones, as well as components and accessories)
Creating and optimizing SOPs
Organizing integration and commissioning workshops
Creating work packages
Maintaining ICAS datasets (SQL)
Weekly reporting to management (creating and maintaining analysis matrices and presentations)
Constantly updating the stakeholder matrix
Document management
Compliance with customer guidelines
Monitoring complex IT processes
MS SharePoint and various intranet databases
MS Office 365, Windows 10, Bitlocker
Cisco Webex, VPN, Citrix
Skype for Business and VoIP
VW internal tools/methods, Doors, ERP (SAP), ERP (MS Dynamics), SharePoint
Ticketing with Jira and ServiceNow
ITIL, SAFe, Scrum, SOP (Standard Operating Procedure), UML, Kanban, XP, Agile

Mar 2016 - Jul 2018

2 years 5 months

Frankfurt, Germany

Project, Transition and Digitization Management (DevOps)/ITSM Rollout

Deutsche Bank

Implementation and deployment of applications into the 'Deutsche Bank' world, as well as server migrations
Agile project and transition management (leading complex IT projects for maintenance and development of software and infrastructure in Deutsche Bank, as well as changes to existing IT services)
Optimizing SOPs
Business service coordination of various (international) teams to carry out the deployment process for applications and servers -> managing service providers and coordinating with the client
Creating, evaluating and pushing through changes with ServiceNow/dbUnity in the advisory board; coordinating the changes in the board committee
Automating server infrastructure in connection with application APIs
Digitizing service reporting of various KPIs (incident, problem, change, etc.)
Monitoring implementation and deployment including dependencies (SEPA payment, etc.)
Single point of contact -> weekly reporting to management (creating presentations)
Creating mind maps and work packages
Single point of contact between application lifecycle management (AM/ALM), software asset management (SAM), license management and application owners
Co-managing software assets with ServiceNow Asset Management
Initiating the restructuring of deployment process automations and process definitions, as well as their dependencies (e.g. Cyberark, Nexus, REST API, FRS, CMDB, firewall, group policies (GPO)) and the resulting reintegration of outsourcing parts (deployment from India back to Germany)
Stakeholder management and knowledge transfer
Implementation and further development of services in ServiceNow (SNOW) across environments (dev-, int- and prod)
Implementation of additional IT service management services (BSM - Business Service Management)
Continuous development of the ITSM system (Jira and ServiceNow)
Ensuring quality standards and compliance (test management)
Implementation and execution of test case definitions and testing of required tool adjustments
Translating IT language to non-technical audiences
Ticketing with Jira and BMC
Adobe Campaign, BIC Investigator, BSL, Apache, Tomcat, Java, SharePoint, etc.
MS SharePoint (intranet)
MS Office – later MS Office 365, Windows 10, Bitlocker, PHP, VBA
Skype for Business and VoIP, Cisco Webex
Server and virtualization (VMware, Docker), Citrix, Kubernetes
Bank-specific tools/methods, business process modeling (BPMN), analysis/optimization of workflows
UC4, Jira, Confluence
DbUnity (ServiceNow + CSDM -> project, incident, problem, and change management)
Mindjet MindManager, SOP (Standard Operating Procedure), ITIL, Scrum, Agile
SAM and Azure

Oct 2013 - Apr 2016

2 years 7 months

Cologne, Germany

Enterprise Project and Transition Management (DHP)/ITSM (DevOps)

Ford

'Agile project and procurement management' -> rollout -> migrations, implementations and deployments of Ford servers (DELL + HP) and clients worldwide (Windows 10, Unix, Linux, Solaris (C3P), physical and virtual), digitizing approval processes
Co-planning the smooth relocation or transition of the IT system from one IT environment to another (data center move) (shifting networks, hardware, etc.)
Application management (AM/ALM) (DevOps), support of various applications in preparation for implementations
Requirements analysis (requirement engineering)
Multi-project management
Optimization of communication processes
Implementation of new processes for test cases and adaptation of existing processes
Business services - delivery and deployment management (coordination of international teams) and hands-on test management
Stakeholder management
Further development of IT service management processes (incident, change, release, asset management, etc.)
Tracking orders, shipping and delivering, engineering
Project reporting (weekly, monthly to Ford Germany and to the USA)
Checking networks (WAN/LAN/WLAN) in individual branches for clean deployments (OUs, GPOs, ports, etc.) including QoS (Quality of Service) and MDT (Microsoft Deployment Toolkit)
Checking and maintaining VLANs
Introducing and administering Webex and Skype for Business
Documenting workflows, process definitions and individual projects; mapping them in ServiceNow
Building an internal CMDB with ServiceNow and CSDM
Ticketing and change management
Ensuring compliance and checking security policies
Risk management
Creating and optimizing existing standard processes (SOP)
Conflict, stakeholder and business service management
Translator of IT language to non-IT audiences
IPMA
MS Windows Server 2k3 – 2012, Windows 7/10, Safeguard/Bitlocker, FRS
VMware ESX and vCenter, jump server, terminal server
SuSe Linux 10 and 11, C3P
Ford internal tools/methods, Bitbucket, ERP (MS Navision and SAP)
MS SharePoint (intranet), CMDB
MS Office, Visio, OneNote, Apache, Java, Tomcat, Wildfly
Cisco, Webex and VoIP, OneDrive, Azure and AWS
ITIL, SCRUM, Kanban, OOA & OOD, Agile
VDI, NetApp, Pure, VMware, Shell, PHP
Ticketing with BMC Remedy and ServiceNow + CSDM (eBonding, incident, problem, and change management)
Mindjet MindManager

May 2013 - Sep 2013

5 months

Hamburg, Germany

Project/Transition Management (IAM Introduction), Rollout

Tchibo

Introduction of Quest One Identity Manager
Support for technical implementation (implementing IAM to various target systems via interfaces): SAP (ERP and HR), MS Active Directories, Non-SAP, Global Data Synchronisation Network (GDSN)
Reporting and monitoring of the project, as well as requirements engineering and stakeholder management
Virtualization of test systems (VMware)
Documenting dependencies of various IT systems (MS Dynamics CRM, AD, SAP HR, etc.) and other dependencies (group policies, firewall, etc.)
Network review (permissions, etc.)
Introduction of roles and permissions concept for IAM
Restructuring and digitization in organizational development
IPMA
SOP, ITIL, SCRUM, OOA & OOD, Business process modeling (BPMN)
Cloud
Cisco Integrator Package C60 and VoIP, Citrix, Jump Server
MS Office, Windows 10, PowerShell, Skype
DELL Quest Identity Manager (IAM)

Feb 2012 - Apr 2013

1 year 3 months

Nuremberg, Germany

Sub-Project Management (Migration to Win7)

Bundesagentur für Arbeit

Partial coordination of application projects (from software registration through QA to production)
Requirements engineering
Cataloging existing applications, analyzing packaging feasibility with the packagers
Maintaining the cataloged applications regarding releases
Problem, risk, and quality management in the applications area (ITIL)
Reporting and monitoring of application approvals, checking software flows
Support for the respective application or product owners (considering old, new, or changed specialist applications, GPOs, etc. on the client)
Organizational development in the area of application processes (licenses, rollouts/migrations, etc.)
Project management for client operational support (mobile workplaces and desktops) nationwide in the current and new environment (Win7)
Monitoring network traffic for individual devices or device groups, as well as departments, in preparation for the rollout
Windows deployment (SCCM, OSD)
Assisting with setting up printer environments on the server and client sides
Supporting UHD in the migration (2nd and 3rd level support for user and system support under Windows7)
Managing service providers (Microsoft, etc.)
Troubleshooting (IE <-> SharePoint (Intranet))
Agency-specific tools, etc.
IPMA, MS Office, MS Lync, Cisco VoIP, BMC Remedy ARS, HP Tools, SkyDrive (later OneDrive), VMware, PowerShell, CMDB, Windows

Dec 2011 - Feb 2012

3 months

Munich, Germany

Project Management

Telefonica

Supporting the introduction of Lean Six Sigma
Planning for Operations & Excellence
Supporting internal and external communication, as well as all escalation paths
Building and documenting process and reporting structures
Creating and setting up workshops
MS Office, O2 proprietary tools, Scrum, Lean Six Sigma, Cisco VoIP, MS WebMeeting

Oct 2011 - Nov 2011

2 months

Basel, Switzerland

Support in incident and problem management for the rollout to Windows 7

Universitäre Psychiatrische Kliniken

Migrating from WinXP to Windows 7, as well as Office 2003 to 2010
Software deployment with Matrix Empirum
Testing applications
Migrating the print environment
Testing migrations from Exchange 2007 to 2010
MS Office, Windows 7, ITIL, MS Exchange

Sep 2011 - Sep 2011

1 month

Erfurt, Germany

2nd Level Support

Deutsche Bundesbahn

Migrating the DB from Win2000 to Vista and Office 2003 to 2010 for over 30,000 clients
Deployment with HP Insight Manager, ACAT, and Clientchecker
Ticketing with BMC Remedy ARS
Supporting printer environments and network permissions (proxy, ports, etc.)
Reviewing requirement specifications (servers)
Troubleshooting (firewall, GPOs, etc.)
Monitoring with SCOM and SCCM
Monitoring FreeFlow Accxes Control (Xerox print management)
License management with Managedsoft
Monitoring recoveries and Citrix
Fixing infrastructure issues, QoS (Quality of Service)
HP Insight, in-house tools, BMC Remedy ARS, SCOM, SCCM

Dec 2010 - Jul 2011

8 months

Bern, Switzerland

Solution Architect Rollout and Project Management/ITSM

Federal Office for Information Technology and Telecommunications

Migrated the federal administration to Windows 7 and Office 2007 for over 40,000 clients
Processed and implemented various migration workflows
Managed projects according to Hermes
Coordinated migrations (hardware delivery, support, floorwalking, onsite support, etc.), including managing service providers
Managed risks related to the above two points
Reported and created cost analyses, coordinated stakeholders
Optimized business processes and modeled them with ARIS (BPMN)
Deployed software (SCCM, MS Office Automation Operation Platform 2010)
Migrated Exchange servers from 2007 to 2010 (as part of a team)
Created new and optimized existing processes
Updated communication and escalation management
Migrated printer environments across Switzerland, checked network segments and user permissions
Managed and supported applications, handled change management
Managed licenses
Analyzed department groups and shared drives
Cleaned up and consolidated groups and shared drives for various offices, and adjusted group policies
Implemented disk encryption (BitLocker) and file services, managed operational MAPs, and ensured endpoint security
SCCM, MS Office Automation Operation Platform 2010, Windows Server, HERMES, MS Office, MS Project, BMC Remedy, Mindmanager, Cisco VoIP and Webex, VMware, Citrix

Oct 2010 - Nov 2010

2 months

IT Project Management and hands-on

Panasonic Automotive Systems Europe

Software deployment (Symantec Ghost, Acronis SnapIn) aimed at migrating to SCCM
Customized SAP login scripts
Consolidated and virtualized servers
Migrated to Office 2010
Set up BlackBerry Enterprise Server 5
Connected mobile phones from various providers
Implemented encryption using TrueCrypt and BitLocker
Monitored SCOM agents
Monitored print servers
Performed final tests of the Exchange 2007 to 2010 migration
Implemented Citrix and endpoint security
Symantec Ghost, Acronis, BlackBerry Enterprise Server, SCOM

Sep 2010 - Sep 2010

1 month

Koblenz, Germany

IT project management and hands-on rollout support

Chemicals + Transport & Logistics (ABC-Expand)

Advised the client on Windows 7 and Server 2008 migrations
Created ROIs and identified cost drivers
Established communication and escalation management
Planned WAN/LAN and network components, and set up printer environments (print servers, network printers, etc.)
Planned user permissions in the network, proxy, and firewall (port forwarding, etc.)
Created virtual environments (VMware)
Set up file services, VoIP, and printing
Managed budgeting
Replaced the ERP (Datev) with MS Dynamics CRM and AX using Microsoft Support
Project management of Windows 7 migration according to ITIL on FAPs and MAPs
Updated group policies and permissions
Set up the printing management system 'PrinterAdmin'
Set up remote access via VPN
Deployed and expanded the ERP system 'CSB'
Coordinated interface programming with various transport companies and Florechemie
Adjusted the Active Directory, etc.
Monitored IT security policies and the overall IT environment
Migrated to MS Office 2010 and IE8
Set up license management with Miss Marple
Developed training concepts and requirement specifications (network, servers, etc.)
MS Office, ITIL, Cisco VoIP, MS Exchange, Windows Server

Apr 2010 - Jul 2010

4 months

Neckarsulm, Germany

Identity Management

Avanade

Integrated the existing IT infrastructure into the IDM
Administered Microsoft Identity Lifecycle Manager 2007
Monitored the defined processes in ILM
Integrated SAP identities into IDM
Connected ERP (SAP) to IDM
Administered Omada 6.2
Optimized IT infrastructure (file and permission management)
Documented business processes in ARIS (BPMN)
Administered DFS, AD, etc.
IPMA, MS Office, Cisco VoIP, PRINCE2, Omada, MS Identity Lifecycle, MS Windows

Jan 2010 - Mar 2010

3 months

Bern, Switzerland

Operations

RTC (Bern Cantonal Bank)

Supported daily operations (SIM, Symantec SAV, Symantec Endpoint Protection, ticketing with ARS)
Oversaw specific areas of the IT infrastructure
Managed client monitoring for over 5,000 clients using SCOM (FAPs and MAPs)
Supported processes with ArisPlatform
Symantec SAV, HP SIM, MS SCOM, Aris

Nov 2009 - Jan 2010

3 months

Cologne, Germany

IT Consulting

Campus Computersysteme

Virtualization with VMware vSphere 4.1
VisionCore, support software for VMware
Backup and disaster strategies with Syncsort
Designing MS Forefront
Deployment of Windows 7
MS Forefront, VMware vSphere 4.1, Windows 7

Mar 2009 - Sep 2009

7 months

Chur, Switzerland

Operations / Rollout

T-Systems

Project management according to HERMES
Reporting and controlling time-dependent execution of software deployments to Windows Server 2003/2008, Windows XP, Windows Vista, and MS Office 2007 (>10000 clients, FAPs and MAPs)
IT management and software management with Empirum 2005/2008
Maintaining the network cluster (monitoring traffic on proxies, switches, etc.), then planning the deployments
Risk management (plans 'A', 'B' and 'C' as well as cost allocation and resource planning)
Creating requirement specifications for new servers (e.g., blade servers)
Customizing packages
Creating operation manuals
Maintaining the document management system 'My Workroom'
Partial service modeling with ArisCentraSite
MS Project, MS Office, Cisco, VoIP and Webex, VMware vSphere 4.1, HERMES, Matrix42 Empirum, WISE, Orca, Aris

Feb 2009 - Mar 2009

2 months

Cologne, Germany

Software management, HP Radia (HP OpenView)

BWI

Administration (patching, packaging, distribution, etc.)
Ticketing
Documentation of packages
Monitoring the printer rollout
HP Radia, Ultra Edit

Dec 2008 - Feb 2009

3 months

Essen, Germany

Project manager for rollout preparation (>50000 clients)

RWE und Société Luxembourgeoise de Centrales Nucléaires

Change management according to ITIL: standardized methods and processes for making IT changes
Adapting IT infrastructure concepts, priority: SQL databases and Exchange servers
Planning and coordinating the implementation of changes; monitoring and reporting on the implementation
Reviewing and final processing of RFCs (Requests for Changes)
Release management: documenting scope and changes, including rollback procedures
Quality control and performance testing of clients
Project coordination and alignment: reporting, milestone reports, coordination with other project teams
Service level management: negotiating SLAs with consideration of OLAs and underpinning contracts
License management with Matrix42
Planning & controlling other projects (client OS upgrade to Vista, migration from Lotus Notes to Exchange 2007)
Application analysis and quality management for packaging (WISE, Empirum, etc.)
Preparation for VoIP rollout
ITIL, MS Office, MS Project, Mindmanager, Lotus Notes, Cisco VoIP, Matrix42

Dec 2008 - Dec 2008

1 month

Leverkusen, Germany

IT trainer

Bayer

Training topics: MS Excel 2007 (pivot tables, data import and export, data analysis, matrices, etc.)

Dec 2008 - Dec 2008

1 month

Cologne, Germany

IT Trainer

Deutschlandfunk

Training topics: MS Excel 2007 (spreadsheet calculations with pivot tables, matrix functions, database import and export)

Nov 2008 - Dec 2008

2 months

Koblenz, Germany

Project Manager, Systems Engineering and IT Trainer

ABC-Expand

Designing the new IT infrastructure, creating architecture concepts, project management based on ITIL
Deploying desktop PCs and laptops (>2000)
Integrating application systems and platforms into the IT infrastructure
Setting up new file services (DFS, etc.) and the printer farm (print server, management, etc.)
Designing and building the printer environment with CZ PrintJob Tracker
Migrating from XP to Vista while considering security policies
Planning all emergency measures and carrying out risk analyses
Setting up and connecting Datev (company accounting and tax)
Setting up multi-VPN and Windows Server clusters in the data center
Designing a new training network (approx. 400 clients)
Virtualizing hosted servers (VMWare ESX, Hyper-V) with various OS
Administering the VMs with NetApp SnapManager for Virtual Infrastructure
Designing and setting up videoconferencing and VoIP
Standardizing individual processes according to ITIL
Setting up SLAs, ticketing, budget controlling
License management with Desktop Inventory (Peregrine)
IT management with SCOM 2007, software delivery with Empirum
Setting up backup strategies (Symantec, Veritas, NT-Backup) and security strategies (WatchGuard, McAfee ePO)
IT trainer for MOC 70-294 (Windows Server 2003 AD Infrastructure) and MOC 70-293 (Network Infrastructure)
MS Office, Cisco VoIP, ITIL, MS Windows, Cisco managed switches, MS SCOM, VMWare ESX, Peregrine, Empirum, Veritas Backup Exec, McAfee ePolicy

Mar 2008 - Nov 2008

9 months

Germany

Project Manager for Software and Hardware Rollout (>140,000 Clients)

BWI

Managing about 15 people
Planning the rollout (Windows XP and Windows 7, as well as MS Office 2003 and 2007)
SPOC (Single Point of Contact)
Supporting marketing (presenting products through kickoffs, developing individual solutions)
Reporting and managing with MS Project 2003 (milestone reporting, time zone reporting)
Managing process organizations (PZOs): co-developing management, information, and logistics processes, optimizing workflows
Realization organizations (RealOrgs): implementing the SASPF project, transferring administrative and logistical processes into SAP
Introduction organizations (EFOs): rolling out the software through implemented processes in the affected units
Finalizing preparations for rollouts (planning WAN, LAN, IT peripherals)
Conducting risk analyses and adapting to the security guidelines of the Bundeswehr and BWI
Ensuring PKI in the new WAN (synchronization in AD)
Migrating and integrating telecommunication systems (Alcatel)
Supporting the creation of requirement specifications (network and servers)
Documenting ITIL-oriented processes (BPMN)
IPMA, MS Office, Cisco VoIP, Cisco CTS 500, ITIL, COBIT

Jan 2008 - Mar 2008

3 months

Wilhelmshaven, Germany

Project Management Team

Bundeswehr

Leading about 26 people
Migrating the database from Windows 2000 to Vista, and Office 2003 to 2010 for over 30,000 clients
Analyzing the IT infrastructure, creating infrastructure concepts (routing, VLANs, etc.) and operation manuals
Project and process management according to ITIL
Planning disaster recovery management and documenting worst cases
Setting up new file services and software deployment with Empirum
Building a data center and a MS Windows Server 2003 environment (22 servers, 13 Unix servers, 800 clients)
Designing the AD and building ESX server farms
Setting up VoIP and integrating Linux servers/SAN in the WAN
Administering MS WSUS, ManageSoft, SCOM 2007, SCCM
Integrating old SQL databases
Implementing comprehensive security (Shavlik, TrendMicro, Symantec) according to ISO 27001
Deploying identity management with ISIP and synchronizing between AD and OpenLDAP (MS ILM 2007)
Managing Utimaco Safeguard Enterprise FDE on laptops
Applying best practices with ITIL and COBIT

Dec 2007 - Dec 2007

1 month

Münster, Germany

Project Management Team

CeNTech

Implementing and integrating infrastructure services: name server (DNS Bind), proxy server (HTTP, FTP, Squid), anti-spam (greylisting, SPF)
Implementing and integrating firewalls: Check Point on Nokia Security Platforms, Sidewinder, Trend Micro (IMSS)
Implementing certification authorities (MS Certificate Server) and administering registration authorities (CMS)
Administering directory and validation services
Implementing Lotus Notes databases (Domino) in MS Exchange Server 2005
Migrating to SQL Server 2005 and co-administering the SQL databases

Dec 2007 - Dec 2007

1 month

Münster, Germany

IT Trainer

Integrata AG

Topic: Security in an MS Windows Server 2003 environment

Nov 2007 - Dec 2007

2 months

Hamburg, Germany

Virtualization, Project Manager

Bundeswehr

Led a team of about 35 people
Built large server landscapes using VMWare for training on clusters, redundancy, backup strategies, management, and security
Created virtual applications and VDIs
Planned, installed, and administered VMWare ESX Server 3 with MS Project 2007
Designed on-site IT infrastructure
Administered VMWare Server, VMWare Workstation, MS SoftGrid with NetApp SnapManager
Set up clusters and installed server/client operating systems (Windows, Linux, MacOS)
Set up message servers (Exchange) with backup (NetApp SMBR)
Built complex networks for development and testing (IIS, web and FTP servers, etc.)
Planned disaster recovery and security management
Handled tickets with ARS, backups with Symantec/Acronis, and security with TrendMicro
Planned, installed, and administered PKI (card management with GemSAFE)
Managed software delivery with enteo NetInstall and IT management with SCOM
Simplified identity management with MS Certificate Lifecycle Manager 2007

Sep 2007 - Nov 2007

3 months

Unterföhring, Germany

Subproject Manager, Software and Hardware Rollout

Kabel Deutschland GmbH

Led a team of 7 people
Coordinated and controlled software rollout (Vista, XP) with Matrix42 (Empirum 2005 SR2)
Managed disaster recovery (Empirum, Rsync, BackupExec, Ghost, etc.)
Coordinated hardware rollout (IBM) with MS Project 2005
Coordinated and controlled PKI rollout (Web of Trust)
Automated software installations (MSI packaging, Empirum)
Project management following ITIL
Monitored and reported the current status; reviewed operational concepts and escalation processes
Provided active emergency documentation

Aug 2007 - Sep 2007

2 months

Frankfurt, Germany

Administration Team (Project Center)

Dresdner Bank AG

Partial administration of TEMENOS24 (Corporate Cash Management operations and Digital Asset Management)
Processing advancement, security management (Cisco, CheckPoint, Watchguard), and security monitoring
Front, middle, and back office operations

Aug 2007 - Aug 2007

1 month

Bad Kreuznach, Germany

Software Rollout (>1000 Clients)

T-Systems

Ticketing with ARS
2nd level support (BlackBerry, Exchange 2003)
Troubleshooting

Jul 2007 - Jul 2007

1 month

Vienna, Austria

IT Trainer

Amentum GmbH

Troubleshooting in the MS Windows Vista network
70-620: Microsoft Windows Vista Client, Configuring
70-622: Supporting and Troubleshooting Applications on a Windows Vista Client
MS Office 2007 Enterprise

Jun 2007 - Jul 2007

2 months

Vienna, Austria

Subproject Manager 'Test Phase'

Bertelsmann Austria GmbH

Updated HP Servicecontrol Manager to HP SIM (beta) and tested HP SIM 4.2
Analyzed the Windows environment with HP SIM and in parallel with MS MOM Server 2005
Evaluated and co-administered CheckPoint security monitoring

Jun 2007 - Jun 2007

1 month

Saarbrücken, Germany

IT Trainer

shs (Strukturholding Saar GmbH)

70-620: Microsoft Windows Vista Client, Configuring
70-622: Supporting and Troubleshooting Applications on a Windows Vista Client
MS Office 2007 Enterprise

Apr 2007 - Jun 2007

3 months

Germany

Hands-on Software-Rollout

IT-Systems (Deutsche Post AG)

Software migration at Deutsche Post World Net (>17000 clients)
System and software updates (migration to WinXP and MS Office 2003 Professional) over network (HP-Radia, WSUS)
Configuration of software (CTI, MCA)
Process and project management according to ITIL

Apr 2007 - Apr 2007

1 month

Darmstadt, Germany

IT Trainer

Schöll AG / Darmstadt Municipal Utilities

Employee training in MS Excel 2007

Mar 2007 - May 2007

3 months

Germany

IT Trainer

DEKRA / Bundeswehr

Training MOC courses: 70-272, 70-271, 70-291, 70-293, 70-294, 70-299, 70-298
CompTIA Network+ networking technologies
WLAN: effective use of WLAN and its security

Feb 2007 - Mar 2007

2 months

Mainz, Germany

Involvement in IT Projects

REWE-Großverbraucher-Service

Introduced a new security and backup strategy
Introduced new hardware and software standards
Planned and set up software distribution (Empirum Pro Matrix 42), and packaging (WISE, Empirum)
ISO 9001 certification
Administration of MS Active Directory and DFS
Administration of Symantec suite (AntiVir Corporate, Ghost, etc.)
Implementation and administration of storage solutions, including TSM

Jan 2007 - Feb 2007

2 months

Bad Wildbad, Germany

Subproject Leader, Analysis

Rommel Klinik GmbH & Co Kg

Analyzed an existing diagnostic application and hardware systems
Created an evaluation of the existing system and assessed a new system
Analyzed a test system (Medico/S) regarding usability and resource planning in desktop inventory, patient management, and materials management

Jan 2007 - Jan 2007

1 month

Darmstadt, Germany

IT Trainer

Schöll AG / Linde AG

Training in MS Windows XP, MS Office 2003, and network setup and administration

Dec 2006 - Dec 2006

1 month

Koblenz, Germany

Project Manager

Piwinger & Lau

Built a training environment for network security
Planned, installed, and administered VMWare servers and workstations
Administered servers and clients (Windows 2000/2003)
Created VLANs, set up VPN and RAS servers, Windows Server clusters
Designed and administered security policies and WLANs
Planned software distributions with MS SUS, ManageSoft; security monitoring

Aug 2006 - Oct 2006

3 months

Munich, Germany

Web Analytics

Feld M

Web analytics and website tracking; metrics-based performance reporting for websites
Designing and implementing web analytics projects
Assisting in the development of website tracking concepts for online advertising campaigns
Monitoring the technical implementation of tracking
Creating marketing performance reports based on tracking results
Knowledge management (research and preparation of results)

Apr 2006 - Jun 2006

3 months

Vienna, Austria

Key Account Subproject Manager

Siemens AG Österreich

Supporting key account managers to achieve sales targets in retail and distribution
Assisting in marketing; creating and analyzing reports
Tracking figures and supporting action planning
Building uniform structures (designing various processes)
Sending product data and datasheets to customers
Supporting trade shows, events, and dealer visits
Checking agreed listings and helping to create price lists

Jan 2006 - Dec 2006

1 year

Germany

IT Trainer

DEKRA / Bundeswehr

Training various Microsoft courses (70-210, 70-215, 70-216, 70-218, 70-219, 70-270, 70-290, 70-291, 70-293, 70-294, 70-297, 70-271, 70-272, 70-214, 70-299)
CompTIA A+ server and PC OS & hardware
CompTIA Network+ network technologies

Mar 2005 - Dec 2005

10 months

Germany

IT Trainer

Schöll AG / Justiz Rheinland-Pfalz

Topics: MS Office XP, MS Windows XP, internet and network

Mar 2005 - Nov 2005

9 months

Vienna, Austria

Project management team member

Bertelsmann AG

Distributing software with Empirum (>6000 clients worldwide) and customizing packages with WISE
Administering Cluster Server 2003 Enterprise and monitoring storage solutions
Creating new process concepts; updating processes according to ITIL
Controlling (backups, workflow, processing) and delegating database backups
Participating in the migration from Lotus Notes to Exchange 2005
Reporting and documentation with MS Project; migrating software management from LanDesk to Matrix

Feb 2005 - Mar 2005

2 months

Koblenz, Germany

Project Team

City Hospital Kemperhof

Migrated all Windows Servers from Windows 2000 to Windows Server 2003
Converted and migrated to ThinClients (>1500) (Windows XP Pro and MS Office 2003 Pro)

Mar 2004 - Dec 2004

10 months

Neuwied, Germany

IT Trainer

Adult Education Center

Topics: MS Windows, MS Server, MS Office, networks, network and Internet security

Jan 2001 - Dec 2003

3 years

Koblenz, Germany

IT Support

WOW interMedia

Implementation and maintenance of IT networks in medical practices, clinical facilities, and medical partnerships
Representing clients online

Feb 2000 - Dec 2000

11 months

Koblenz, Germany

IT Support

Medico Pharmacy

Implementation and maintenance of IT systems
Support for the robotic system "RobotMan" (automated warehouse management)
Remote maintenance, back-office; support of the "Medico" software

Jan 2000 - Jan 2000

1 month

Koblenz, Germany

IT Trainer

Compu-X

MS Windows 2000, MS Office 2000

Jan 1999 - Dec 1999

1 year

Lahnstein, Germany

Executive Support, Project Manager

Sustaplast KG

Led 4 part-time employees
Analyzed product and production data and workflow
Managed TCO (Total Cost of Ownership) and ROI (Return on Investment) in IT

Sep 1998 - Dec 1999

1 year 4 months

Owner and Managing Director

NewMedia

Managed concert operations; expanded into marketing and IT

Jan 1998 - Sep 1998

9 months

Koblenz, Germany

Intern

Koblenz City Administration

Provided hardware support
Implemented client software

Sep 1994 - Dec 1996

2 years 4 months

Koblenz, Germany

Journeyman Electrician

BWZ

Modern electrical installations in commercial and industrial settings
Industry: PLCs, bus systems, two-wire multi-communication, networks
German Railways: switch heating systems, signal boxes, PLCs

Jan 1994 - Jul 1994

7 months

Koblenz, Germany

Event Organizer

NatureOne

Gained insight into event organization and its business aspects

Jan 1993 - Dec 1993

1 year

Owner

NewMedia

Owner and managing director, working in the concert business

Apr 1992 - Dec 1992

9 months

Koblenz, Germany

Journeyman Electrician

Elektro-Pretz

Modern electrical installations in residential and commercial settings (PLCs, modern communication systems, bus systems, etc.)

Summary

The Fritsch Factor: Project management, DevOps and consulting made easy! IT complete solutions

Because it's worth working with an expert in design, consulting, leadership and updates in projects.

As a consultant, I support projects with focus areas such as project/rollout management, BCM/BCP (Business Continuity Management & Planning), ITSM (IT Service Management), release, license and change management, as well as DevOps and hands-on work.

Skills

It Project Management
It Service Management
Business Continuity Management (Bcm/bcp)
Devops
Project/rollout Management
Release Management
License Management
Change Management
It Consulting
Deployment Management (Hardware For Network And Servers, Software)
Rollouts/migrations (Hardware And Software)
Design And Administration Of It Networks And Server Environments
Consulting For Professional It Project Management And It Service Management Of Large Projects, Including Tools/methods
Development Of Strategies, Plans, Actions, Activities Or Processes, As Well As Ensuring It Operations Of Large Projects
Improvement Of Processes In Software Deployment And System Administration Of Large Projects
Knowledge In Marketing (Skimming, Standard Strategies, Penetration)
Experience With Intranet And Web Design, Including Tools/methods
Business Process Modeling
Itil V2
Itil V3
Prince2
Hermes
Pmi/gpm/ipma
Safe
Ooa & Ood
Kanban
Scrum
Agile
Uml
Xp
Atlassian Jira
Ibm Urbancode Deploy (Ucd)
Hp Openview Service Manager / Hp Radia
Bmc Remedy Action Request System / Ars
Dell Quest One Iam
Omada
Microsoft Forefront Identity Manager & Lifecycle
Wise-studio
Netinstall
Orca
Matrix42 Empirum
Managesoft
Sccm/mdt
Vmware (Esx, Vcenter, Workspace One (Ws1), Etc.)
Aris
Uc4
Snow/dbunity (Servicenow)
Confluence
Jenkins
Ms Sharepoint
Ms Office / Office 365
Symantec Corporate / Symantec Sav
Trendmicro Server
Utimaco Safeguard Enterprise Fde
Bitlocker
Watchguard
Gdata Server
Mcafee Antivirus/epo / Mcafee Epolicy Orchestrator
Microsoft Windows (Client And Server, All Versions)
Linux / Unix
Macos
Access
Ms Sql/sql
Oracle
C++
Vbs
C#
Powershell
It Project Management (Classic And Agile)
Reporting (Milestone, Timezone, Etc.)
Design, Planning, Leadership, Execution And Quality Assurance Of It Projects
Communication, Organizational And Content Coordination With Specialist Departments
Project Marketing And Reporting To Management/clients
Crisis Management And Error Tracking, Problem Management
Organization And Moderation Of Task Forces And Management Working Groups
It Asset Management (Recording And Proactive Management Of It Assets)
Creation Of Single Source Of Truth (Ssot) For Lifecycle Optimizations
It Service Management (Technology-related Support And Solutions For End Users/customers)
Business Continuity And Disaster Recovery
Production Introduction Of Bcm/bcp/itscm Procedures And Corporate Policies
Organization And Training Of Crisis Teams
Creation Of Documentation (Disaster Backup Manuals, Checklists, Etc.)
Quality Assurance, Maintenance And Review Of Disaster Preparedness Measures
Design And Implementation Of Fallback, Restart And Escalation Procedures Based On Itil V3/v4
Identity Management
File And Permission Management
Implementation Of Pki And Data Protection