Christian Fritsch - Architecture Management

Waldesch, Germany

Experience

Aug 2023 - Present

2 years

Wiesbaden, Germany

Architecture Management

Government Agency

Expert for the agency’s architecture management.

Supporting the standardization of the agency’s IT landscape
Further developing architecture management
Shaping the agency’s business architecture
Restructuring, managing, and maintaining all IT assets
Supporting the creation of a unified software asset management and CMDB
Establishing a unified document management system (e-file)
Transitioning documents into a central DMS structure
Linking architecture management with internal business process management
Supporting the development of strategic and tactical development plans
Organizing communication with key stakeholders
Assisting in designing, organizing, and coordinating the planned architecture office
Guiding and advising the entire architecture management process
Advising departments on architectural topics and frameworks
Tools/methods: MS Office, Windows 10, VBA; ITIL, TOGAF, Power BI, Kanban, Scrum; internal tools; Open Touch Conversation, Webex, Wire, bdbos; MS SharePoint, JIRA, Confluence; ARIS, ArchiMate, BPMN
Project language: German
Contract type: temporary staffing

Feb 2023 - Jul 2023

6 months

Cologne, Germany

Service Engineering / Change Management

Provider

IT Service Engineer.

Managing changes created by or required from the provider’s view. Workplace management:

Coordinating external service providers
Maintaining the supported portfolio of end devices and accessories with the provider
Maintaining the CMDB in ServiceNow using CSDM with the provider
Approving updates
Implementing special systems
Defining client design with the provider
Managing the IT shop
Procuring and managing public certificates from external vendors for computer authentication and S/MIME
Procuring and implementing certificates using PKI
Participating in moving “PKI as a Service (SaaS) to the cloud”
Defining permissions for file services
Maintaining the IT shop (SSR)
Coordinating configuration changes with the provider
Approving updates
Planning hardware, software, and license needs with the provider
Managing license portfolio, pools, and attributes in SAM
Defining architecture and technical specs with the provider
Tools/methods: MS Office, Windows 10; Teams, VDI; ITIL; in-house tools; JIRA, ServiceNow, CSDM
Project language: German
Contract type: temporary staffing

Jun 2022 - Jul 2022

2 months

Vienna, Austria

Deployment Management

Insurance Company

Deployment Manager in the insurance sector. Parallel project.

Deployment management:

Creating deployment roadmap from release plan
Organizing deployments and coordinating schedule with test environment manager, test manager, and project leads
Executing deployments on test and acceptance environments, monitoring and fixing issues
Updating certificates
Coordinating test data management and defining business needs for environment setup
Creating deployment orders for external data centers
Ensuring technical smoke tests to confirm readiness for business tests
Establishing and managing deviation processes, root cause analyses, problem resolution plans, and sustainable improvements
Tools/methods: MS Office 365, Windows 10; MS Teams; UCD, Jenkins; JIRA, Confluence, ServiceNow
Project languages: German, English
Contract type: freelance

Oct 2021 - Feb 2023

1 year 5 months

Frankfurt, Germany

Change Management and Document Management

Government Agency

Leading change management, partly alongside other projects.

Project/change management:

Preparing DMS implementation (e-file) (setting up committees, boards, steering committees, etc.)
Building and maintaining change management
Introducing various control boards (CABs, IT-PMO, etc.)
Implementing control mechanisms (creating/extending approval and governance processes)
Leading solution concept development
Implementing processes/mechanisms/boards digitally (project management in JIRA)
Managing license pool with release management
Communicating with client contacts in close coordination internally
Coordinating, organizing, and managing work packages toward IT-PMO
Documenting in Confluence
Project controlling (gathering CM statistics)
Stakeholder management
Tools/methods: MS Office, Windows 10, VBA; ITIL, Kanban, Scrum; internal tools; bdbos, Wire, Webex, Open Touch Conversation; Confluence, Jira
Project language: German
Contract type: temporary staffing

Mar 2021 - Mar 2022

1 year 1 month

Germany

Project Management “P3000.V2”

Data Center

Data center project lead and central team manager.

Project/transition management:

Leading the internal data center project “P3000 V.2” per PRINCE2
Assisting in creating project, phase, and exception plans with ServiceNow Project Management
Importing MS Project data into ServiceNow PM
Leading solution concept development
Communicating with client contacts in close coordination with relationship and project managers
Coordinating, organizing, and managing work packages and delivery teams
Documenting project steering activities, creating minutes, and tracking decisions
Project controlling (planning, measuring, and steering schedule, effort, progress)
Quality and risk management in responsibility area
Transition to new IT infrastructure
Tools/methods: MS Office 365, Windows 10; WebEx; Pipe+; PRINCE2; internal tools
Project language: German
Contract type: freelance

Oct 2019 - Feb 2021

1 year 5 months

Multi-Project and Transition Management Windows 10, Office 365 Rollout and Document Management

Retail Chain

Project lead for Windows 10 rollout (agile development).

Project and workplace management:

Implementing defined Win10 1909 client design
Creating release-specific rollout plans and SOPs
Planning, designing, and building the complex “Windows 10 Rollout” IT project
Hands-on troubleshooting (GPOs, Cisco VPN, VLAN, WLAN/LAN, user profiles, Outlook, etc.)
Hands-on support (guidelines, webinars, office hours, blogs, wiki)
Coordinating internal teams and external resources
Optimizing/creating rollout processes and resource planning for mass rollout
Backup and restore scripts during rollout
Querying SQL Matrix databases
Querying AM/ALM data (application & license management)
Ensuring quality standards
Weekly reporting and status presentations
Technical support for some application owners
SPOC for entire rollout
Risk management and stakeholder communication
Ticketing with JIRA and Confluence
PowerShell queries
Preparing Win10 packages for in-place upgrade to 20H2
Time and billing management with “timr”
Tools/methods: MS SharePoint, Matrix42 SAM; MS Office 365, Windows 10, Azure, OneDrive, SharePoint; VPN, PowerShell; Skype for Business, MS Teams, OneDrive; JIRA, Kanban, MS Project, Power BI; Workspace One; ITIL, Matrix42 Empirum & SAM, Avaya, SOP
Project languages: German/English (manufacturer troubleshooting)
Contract type: freelance

May 2019 - Aug 2019

4 months

Nuremberg, Germany

Project Management SC2020

Federal Employment Agency

Head of Service Center 2020 operations, support for SC2020 project.

Project management:

Leading interim operations team for SC2020 support
Monitoring complex IT processes and optimizing ticketing workflows
Ensuring adherence to One Incident processes per ITIL
Meeting SLAs, risk management
Organizing and improving incident and problem management processes with client (BPMN)
Ensuring IT operations (Skype for Business for SC2020)
Daily reporting to management

Milestone and wave rollouts:

Creating configuration sheets for roles & rights catalog and wave-by-wave SC2020 implementation
Ensuring quality standards
Tools/methods: MS Office 365, Windows 10, PHP; Skype for Business & VoIP; ARS & OTRS ticketing; Jira, MS Project; ITIL
Project language: German
Contract type: freelance

Oct 2018 - Apr 2019

7 months

Wolfsburg, Germany

Multi-Project Management ICAS1

Automotive Manufacturer

Multi-project lead for digitalization – ICAS-1 function integration (agile rollout).

Project management:

Steering/supporting SW integration and infrastructure for function tandems from Tier 1 and SW sub-suppliers
Identifying and closing gaps in overall system integration, risk management
Optimizing project and delivery management processes (on-time application and component delivery for milestones)
Creating and refining SOPs
Organizing integration and commissioning workshops
Defining work packages
Maintaining ICAS data sets (SQL)
Weekly management reporting (maintaining analysis matrices & presentations)
Continuously updating stakeholder matrix
Document management
Ensuring customer compliance
Monitoring complex IT processes
Tools/methods: MS SharePoint, intranet databases; MS Office 365, Windows 10, BitLocker; Cisco WebEx, VPN, Citrix; Skype for Business & VoIP; proprietary VW tools, DOORS, SAP ERP, MS Dynamics ERP, SharePoint; JIRA & ServiceNow ticketing; ITIL, SAFe, Scrum, SOP, UML, Kanban, XP, Agile
Project languages: English/German
Contract type: temporary staffing

Mar 2016 - Jul 2018

2 years 5 months

Frankfurt, Germany

Project, Transition, and Digitalization Management (DevOps)/ITSM Rollout

Bank

Implementing and deploying applications in the bank environment, plus server migrations.

Agile project and transition management (leading complex IT projects for software and infrastructure maintenance, enhancements, and changes to existing IT services)
Refining SOPs
Business service coordination across teams (international) to manage application and server deployments -> vendor management and client coordination
Creating, evaluating, and pushing changes in ServiceNow/dbUnity via advisory board, coordinating changes within the board
Automating server infrastructure with application APIs
Digitizing service reporting of various KPIs (incident, problem, change, etc.)
Monitoring implementation and deployment including dependencies (e.g., SEPA payment)
Single point of contact -> weekly management reporting (presentations)
Creating mind maps and work packages
SPOC between AM/ALM, SAM & license management, and application owners
Co-managing software assets in ServiceNow Asset Management
Initiating restructuring of deployment process automations and definitions, dependencies (CyberArk, Nexus, REST API, FRS, CMDB, firewalls, GPOs), and reintegrating outsourced parts (moving deployment back from India to Germany)
Stakeholder management and knowledge transfer
Implementing and enhancing cross-environment services in ServiceNow (dev, int, prod)
Implementing additional ITSM services (BSM)
Continuous improvement of ITSM systems (Jira, ServiceNow)
Ensuring quality standards and compliance (test management)
Creating and implementing test case definitions and required tool adjustments
Translating IT language for non-technical audiences
Ticketing with Jira and BMC

Applications:

Adobe Campaign, BIC Investigator, BSL, Apache, Tomcat, Java, SharePoint, etc.

Tools/methods:

MS SharePoint (intranet)
MS Office → Office 365, Windows 10, BitLocker, PHP, VBA
Skype for Business & VoIP, Cisco WebEx
Servers/virtualization (VMware, Docker), Citrix, Kubernetes
Proprietary tools, BPMN, workflow analysis/optimization
UC4, Jira, Confluence
dbUnity (ServiceNow + CSDM → project, incident, problem, change management)
Mindjet MindManager SOP, ITIL, Scrum, Agile
SAM, Azure
Project languages: English/German
Contract type: freelance

Oct 2013 - Apr 2016

2 years 7 months

Cologne, Germany

Enterprise Project and Transition Management (DHP)/ITSM (DevOps)

Automaker

Agile project and procurement management → rollouts, migrations, implementations, and deployments of Ford servers (DELL & HP) and clients worldwide (Windows 10, Unix, Linux, Solaris C3P, physical & virtual), digitizing approval processes, planning smooth IT landscape transitions (data center move, network & hardware relocation). Application management (DevOps), supporting applications for implementation prep, and requirements engineering.

Project management:

Multi-project management
Optimizing communication processes
Implementing and enhancing test case processes or adapting existing ones
Business services delivery & deployment management (coordinating international teams) with hands-on test management
Stakeholder management
Evolving ITSM processes (incident, change, release, asset management, etc.)
Tracking orders, shipping, engineering
Weekly and monthly reporting to Ford Germany and the USA
Reviewing WAN/LAN/WLAN in branches for smooth deployments (OUs, GPOs, ports, QoS, MDT)
VLAN review and maintenance
WebEx and Skype for Business setup and administration
Documenting workflows, process definitions, and projects in ServiceNow
Building an internal CMDB with ServiceNow and CSDM
Ticketing and change management
Ensuring compliance and security policy checks
Risk management
Creating and optimizing SOPs
Conflict, stakeholder, and business service management
Translating IT language for non-IT audiences
Tools/methods: IPMA; MS Windows Server 2003–2012, Windows 7/10, Safeguard/BitLocker, FRS; VMware ESX & vCenter, jump server, terminal server; SUSE Linux, C3P; proprietary Ford tools, Bitbucket, MS Navision & SAP ERP; MS SharePoint, CMDB; MS Office, Visio, OneNote, Apache, Java, Tomcat, WildFly; Cisco, WebEx, VoIP, OneDrive, Azure, AWS; ITIL, Scrum, Kanban, OOA & OOD, Agile; VDI, NetApp, Pure, VMware, shell, PHP; BMC Remedy & ServiceNow + CSDM ticketing; Mindjet MindManager
Project language: English
Contract type: freelance/employee

May 2013 - Sep 2013

5 months

Hamburg, Germany

Project/Transition Management (IAM Implementation), Rollout

Retailer

Implementing Quest One Identity Manager.

Supporting technical implementation (connecting IAM to target systems via interfaces):
SAP (ERP & HR)
MS Active Directory
Non-SAP systems
Global Data Synchronisation Network (GDSN)
Project reporting and monitoring, requirements engineering, and stakeholder management
Virtualizing test systems (VMware)
Documenting dependencies among IT systems (MS Dynamics CRM, AD, SAP HR, etc.) and policies (GPOs, firewalls, etc.)
Network checks (permissions, etc.)
Implementing role & rights concept for IAM
Restructuring and digitizing organizational development
Tools/methods: IPMA; SOP, ITIL, Scrum, OOA & OOD, BPMN; Cloud; Cisco Integrator Package C60 & VoIP, Citrix, jump server; MS Office, Windows 10, PowerShell, Skype; Quest One Identity Manager
Project language: German
Contract type: employee

Feb 2012 - Apr 2013

1 year 3 months

Nuremberg, Germany

Partial Project Management (Migration to Win7)

Federal Employment Agency

Coordinating application projects (software registration through QA to production)
Requirements engineering
Cataloging existing applications, feasibility analysis for packaging
Maintaining application catalog regarding releases
Problem, risk, and quality management in applications (ITIL)
Reporting and monitoring application approvals, reviewing software flows
Supporting application/product owners (legacy, new, or changed business apps, GPOs, etc.)
Organizational development in application processes (licenses, rollouts/migrations)
Client operations support project management (mobile & desktop) nationwide in current and new (Win7) environments
Monitoring network traffic of devices or departments ahead of rollout
Windows deployment (SCCM, OSD)
Assisting printer environment setup (server & client)
Supporting UHD in migration (2nd/3rd level for user & system support)
Managing vendors (Microsoft, etc.)
Troubleshooting (IE↔SharePoint)
Applications: internal agency tools
Tools/methods: IPMA; MS Office, Lync; Cisco VoIP; BMC Remedy ARS; HP tools, SkyDrive/OneDrive; VMware; PowerShell, CMDB; Windows
Project language: German
Contract type: freelance

Dec 2011 - Feb 2012

3 months

Munich, Germany

Project Management

Telecom Operator

Project management.

Supporting Lean Six Sigma introduction
Planning operations & excellence
Supporting internal/external communication and escalation paths
Building and documenting process and reporting structures
Creating and running workshops
Tools/methods: MS Office; operator tools; Scrum; Lean Six Sigma; Cisco VoIP; MS WebMeeting
Project languages: German, English
Contract type: freelance

Oct 2011 - Nov 2011

2 months

Basel, Switzerland

Incident & Problem Management Support in Windows 7 Rollout

Psychiatric Clinics University

Migrating WinXP to Windows 7 and Office 2003 to 2010
Software deployment with Matrix Empirum
Application testing
Printer environment migration
Testing Exchange 2007 to 2010 migration
Tools/methods: MS Office; Win7; ITIL; MS Exchange
Project language: German
Contract type: employee

Sep 2011 - Sep 2011

1 month

Erfurt, Germany

2nd Level Support

Railway Company

Migrated 30,000+ clients from Win2000 to Vista and Office 2003 to 2010.

Deployment with HP Insight Manager, ACAT, ClientChecker
Ticketing with BMC Remedy ARS
Supporting printer environments and network permissions (proxy, ports)
Reviewing server specs
Troubleshooting firewalls, GPOs, etc.
Monitoring with SCOM & SCCM
Monitoring Xerox FreeFlow Access Control
License management with ManagedSoft
Monitoring Recoverys and Citrix
Fixing infra issues, QoS
Tools/methods: HP Insight; proprietary tools; BMC Remedy ARS; SCOM, SCCM
Project languages: German, English
Contract type: freelance

Dec 2010 - Jul 2011

8 months

Bern, Switzerland

Solution Architect Rollout & Project Management/ITSM

Federal Office for IT and Telecom

Migrated 40,000+ federal clients to Windows 7 and Office 2007.

Processing and implementing migration workflows
Project management per HERMES
Coordinating migrations, hardware delivery, support, floorwalking, onsite support, vendor management
Risk management for above
Reporting, cost analysis, stakeholder coordination
Optimizing business processes and modeling with ARIS (BPMN)
SW deployment (SCCM, MS Office Automation Operation Platform 2010)
Exchange 2007→2010 migration (team)
Creating and refining processes
Updating communication and escalation management
Nationwide printer environment migrations, network segment and user permission checks
Application management & support, change management
License management
Analyzing and cleaning department groups & shares, adjusting GPOs
Implementing BitLocker encryption and file services, MAPs management, endpoint security
Tools/methods: SCCM; MS Office Automation Operation Platform; Windows Server; HERMES; MS Office & Project; BMC Remedy; MindManager; Cisco VoIP & WebEx; VMware; Citrix
Project language: German
Contract type: freelance

Oct 2010 - Nov 2010

2 months

IT Project Management & Hands-on

Automotive Supplier

Software deployment (Symantec Ghost, Acronis SnapIn) toward SCCM migration
SW deployment
Adjusting SAP login scripts
Server consolidation & virtualization
Office 2010 migration
Setting up BlackBerry Enterprise Server 5
Connecting mobile phones from various providers
Encryption with TrueCrypt & BitLocker
Monitoring SCOM agents
Monitoring print servers
Final tests for Exchange 2007→2010 migration
Implementing Citrix & endpoint security
Tools/methods: Symantec Ghost; Acronis; BlackBerry Enterprise Server; SCOM; etc.
Project languages: German, English
Contract type: freelance

Sep 2010 - Sep 2010

1 month

Koblenz, Germany

IT Project Management & Hands-on Rollout

Chemical & Transport & Logistics (via ABC-Expand)

Advising customer on Win7 & Server 2008 migrations
Creating ROIs and cost driver analyses
Establishing communication & escalation management
Planning WAN/LAN and network components, printer environments
Planning network permissions, proxy, firewall
Building VMware environments
Setting up file services, VoIP, printing
Budget control
Replacing ERP (Datev) with MS Dynamics CRM + AX
ITIL-based Windows 7 migration project management on FAPs & MAPs
Revising GPOs & permissions
Setting up PrinterAdmin management
VPN remote access setup
Extending “CSB” ERP
Coordinating interface programming with transport companies & chemical plant
Adjusting AD, etc.
Overseeing IT security policies, IT monitoring
Migrating to Office 2010 & IE8
License management with Miss Marple
Creating training concepts & specs (network, server)
Tools/methods: MS Office; ITIL; Cisco VoIP; MS Exchange; Windows Server
Project languages: German, English
Contract type: freelance

Apr 2010 - Jul 2010

4 months

Neckarsulm, Germany

Identity Management

Avanade

Client: Wholesale.

Adopting existing IT infra into IDM
Administering Microsoft Identity Lifecycle Manager 2007
Monitoring ILM processes
Importing SAP identity into IDM
Connecting SAP ERP to IDM
Administering Omada 6.2
Optimizing IT infra (file & permission management)
Documenting business processes in ARIS (BPMN)
Administering DFS, AD, etc.
Tools/methods: IPMA; MS Office; Cisco VoIP; PRINCE2; Omada; MS ILM; MS Windows
Project languages: German, English
Contract type: freelance

Jan 2009 - Mar 2010

3 months

Bern, Switzerland

Operations

RTC (for Bern Cantonal Bank)

Supporting daily operations (SIM, Symantec SAV & Endpoint Protection, ticketing with ARS)
Monitoring parts of IT infra
Client controlling for 5,000+ with SCOM (FAPs & MAPs)
Supporting processes with ARIS
Tools/methods: Symantec SAV; HP SIM; MS SCOM; ARIS
Project language: German
Contract type: employee

Nov 2009 - Jan 2010

3 months

Cologne, Germany

IT Consulting

Campus Computers

Virtualization with VMware vSphere 4.1
VisionCore support for VMware
Backup & disaster strategies with Syncsort
MS Forefront planning
Windows 7 introduction
Tools/methods: MS Forefront; VMware vSphere 4.1; Win7
Project language: German
Contract type: employee

Mar 2009 - Sep 2009

7 months

Chur, Switzerland

Operations / Rollout

T-Systems

Project management per HERMES
Reporting & controlling timed software deployments to Windows Server 2003/2008, WinXP, Vista, Office 2007 (>10k clients)
IT & software management with Empirum 2005/2008
Maintaining network cluster (monitoring proxy/switch traffic) and planning deployments
Risk management (plan A/B/C, cost & resource needs)
Writing server specs (e.g., blade)
Adjusting packages
Creating operations manuals
Managing document system “My Workroom”
Partial service modeling with ArisCentraSite
Tools/methods: MS Project; MS Office; Cisco; VoIP & WebEx; VMware vSphere 4.1; HERMES; Matrix42 Empirum; WISE, Orca; ARIS
Project languages: German, English
Contract type: payroll

Feb 2009 - Mar 2009

2 months

Bonn, Germany

Software Management, HP Radia (OpenView)

BWI

Client: Federal Ministry.

Administration (patching, packaging, distribution)
Ticketing
Documenting packages
Monitoring printer rollout
Tools/methods: HP Radia; UltraEdit
Project language: German
Contract type: freelance

Dec 2008 - Feb 2009

3 months

Essen, Germany

Project Lead Prep Rollout >50k Clients

Energy & Nuclear Operator

Project lead in:

Change management
Standardized IT change methods (ITIL)
Adjusting IT infrastructure concepts (SQL DBs, Exchange) prioritization
Planning/coordinating change implementation, monitoring, reporting
Reviewing and closing RfCs
Release management
Documenting scope and changes, including rollback plans
Quality control
Client performance tests
Project coordination
Reporting, milestone reports, coordinating with teams
Service level management and SLA negotiations (OLAs, underpinning contracts)
License management with Matrix42
Project planning & controlling (SPOC) for OS upgrades, Notes→Exchange migrations
Application analysis & quality management for packaging (WISE, Empirum)
Preparing VoIP rollout
Tools/methods: ITIL; MS Office & Project; MindManager; Lotus Notes; Cisco VoIP; Matrix42
Project languages: English, French
Contract type: freelance

Dec 2008 - Dec 2009

1 month

Leverkusen, Germany

IT Trainer

Pharma Company

MS Excel 2007 (pivot tables, data import/export, analysis, matrices)

Dec 2008 - Dec 2009

1 month

Cologne, Germany

IT Trainer, MS Excel 2007

Public Broadcaster

Pivot-level spreadsheets
Matrices, DB import/export

Nov 2008 - Dec 2009

2 months

Koblenz, Germany

Project Lead & System Engineering >2.5k Clients

ABC-Expand

Parallel to training.

Designing IT infra, architecture concepts, ITIL project management
Deploying desktops & laptops (>2,000)
Integrating apps and platforms into infra
Setting up file services (DFS), printer farm management
Designing & deploying print environment with CZ PrintJob Tracker
XP→Vista migrations per security policies and client directives
Emergency planning
Installing and linking support SW (Datev accounting & tax)
Identifying key org processes and functions
Conducting risk analyses and evaluations
Drafting recovery plans and feasibility checks
Setting up multi-VPN and Windows cluster in data center
Designing new training network (~400 clients)
Virtualizing hosted servers (VMware ESX, Hyper-V) across OSes, managing VMs with NetApp SnapManager
Setting up video conferencing & VoIP for ABC & clients
Standardizing processes per ITIL
Implementing SLAs, ticketing
License management with Peregrine Desktop Inventory
Budget control (client & own)
IT management with SCOM 2007
Software delivery & management with Empirum
Backup strategies with Symantec & Windows (Veritas, NT-Backup)
Security strategies with Symantec & WatchGuard per ISO 27001, policy monitoring, McAfee ePolicy Orchestrator
VoIP introduction
Tools/methods: MS Office; Cisco VoIP; ITIL; Windows; Cisco VoIP & EX60; SCOM; VMware ESX; Peregrine; Empirum; Veritas; McAfee ePolicy
Project languages: English, German
Contract type: freelance

Nov 2008 - Nov 2008

1 month

Koblenz, Germany

IT Trainer, MOC 70-293

ABC-Expand

Planning and maintaining a Windows Server 2003 network infrastructure

Nov 2008 - Nov 2008

1 month

Koblenz, Germany

IT Trainer, MOC 70-294

ABC-Expand

Planning, implementing, and maintaining a Windows Server 2003 Active Directory infrastructure

Mar 2008 - Nov 2008

9 months

Germany

Project Lead Software & Hardware Rollout (>140k Clients)

BWI

Hercules program, leading ~15 people.

Planning rollouts (WinXP/Win7, Office 2003/2007)
SPOC
Marketing support (kickoffs, custom migration solutions)
MS Project 2003 reporting and managing
Multi-level reporting, milestone & timezone reporting
Optimizing connections
Managing sub-areas:
Process orgs (PZOs)
Developing management, info & logistics processes
Optimizing workflows
Grouping processes into org units
Realization orgs
Implementing SASPF (standard application software product families)
Mapping admin/logistics processes into SAP

Topics:

HR system usage
SASPF & material management in military
Implement orgs (EFOs)
SAP rollout process implementation
Rollout readiness planning (WAN, LAN, peripherals)
Risk analyses and evaluations per military security policies and BWI standards
Ensuring PKI sync in new WAN
TK system migrations (Alcatel)
Connecting sites to WAN and tier locations
Drafting specs (network/server)
Documenting ITIL processes (BPMN)
Tools/methods: IPMA; MS Office; Cisco VoIP; Cisco CTS 500; ITIL, COBIT
Project languages: English, German
Contract type: employee

Jan 2008 - Mar 2008

3 months

Wilhelmshaven, Germany

Project Lead Team

Military

Migrated 30,000+ clients Win2000→Vista, Office 2003→2010, leading ~26 people.

IT infra analysis
Creating infra concepts (routing, VLANs) & ops manuals
ITIL project & process management
Disaster recovery planning & simulations (worst cases)
Setting up file services
Software deployment with Empirum
Data center setup
Planning & building Windows Server 2003 environment (22 Windows, 13 Unix servers, 800 clients)
AD design
Raising ESX server farms
VoIP setup
Integrating Linux servers, SAN in WAN, security planning & admin
Documenting ITIL processes (BPMN)
MS WSUS, ManageSoft, SCOM, SMS/SCCM administration
Integrating legacy SQL DBs
Deploying enterprise security (Shavlik, TrendMicro, Symantec) per ISO 27001, client security (IE, FW)
Open & cross-platform identity solutions via ISIP
Spec’ing Identity Selector Interoperability (MS OSP)
Monitoring AD↔OpenLDAP sync (MS ILM 2007)
Managing Utimaco Safeguard FDE on notebooks
Applying ITIL & COBIT best practices
Project languages: English, German
Contract type: freelance

Dec 2007 - Dec 2008

1 month

Münster, Germany

Project Lead Team

CeNTech

Member of 3-person team.

Implementing & integrating infra services
DNS (Bind)
Proxy (HTTP, FTP, Squid)
Anti-spam (graylisting, SPF)
Firewalls (Checkpoint on Nokia, Sidewinder, Trend Micro IMSS)
Cert authorities (MS Certificate Server)
Registration authorities via CMS
Directory & validation services admin
Migrating Lotus Notes Domino DBs into Exchange 2005
SQL Server 2005 migration
Co-administering SQL databases

Dec 2007 - Dec 2008

1 month

Münster, Germany

IT Trainer

Integrata AG

Topic: Security in a Windows Server 2003 environment (1-week evening course)

Nov 2007 - Dec 2008

2 months

Hamburg, Germany

Virtualization, Project Lead

Military

Building large server landscapes with VMware for training clusters, redundancy, backup, management, security, disaster scenarios, virtual apps & VDIs, leading ~35 people.

Planning, installing, and administering VMware ESX 3 on physical servers via MS Project
On-site infra design
Administering VMware Server, Workstation, Player, MS SoftGrid with NetApp SnapManager
Cluster setup
Installing and managing server and client OS (Windows 2000/XP/Vista, SUSE Linux, MAC OS Leopard)
Creating Exchange message servers with NetApp SMBR & SnapManager backups
Building complex dev & test networks (IIS, web & FTP servers)
Planning and implementing disaster recovery & security management (worst case)
Ticketing with ARS
Symantec BackupExec, Norton Ghost, Acronis
TrendMicro email & messaging security
PKI planning, installing, and administering (central CA)
Smart card management with GemSAFE
MS Certificate Server (or Entrust), or ILM 2007
Software delivery & management with enteo NetInstall
IT management with SCOM
Security planning (Shavlik)
Streamlining identity management with Certificate Lifecycle Manager 2007, case studies
Project language: German
Contract type: freelance

Sep 2007 - Nov 2007

3 months

Unterföhring, Germany

Subproject Lead, Soft & Hardware Rollout >11k Clients

Cable Operator

Leading 7 people.

Coordinating software rollout (Vista, XP) with Matrix42 Empirum 2005 SR2
Overseeing disaster recovery (Empirum, Rsync, BackupExec, Ghost)
Coordinating hardware rollout (IBM) with MS Project 2005
Managing PKI rollout (Web of Trust)
Automating installations (MSI, Empirum)
ITIL project management
Controlling & reporting actual states vs plans, reviewing operations concepts & escalation processes
Providing emergency documentation
Project language: German
Contract type: freelance

Aug 2007 - Sep 2007

2 months

Frankfurt, Germany

Administration Team (Project Center)

Bank Trader

Partial administration of TEMENOS24 (corporate cash management)
Partial administration of TEMENOS24 (digital asset management)
Processing advancement, security management (Cisco, CheckPoint, WatchGuard), security monitoring
Front, middle, back office
Project language: German
Contract type: freelance

Aug 2007 - Aug 2007

1 month

Bad Kreuznach, Germany

Software Rollout (>1k Clients)

T-Systems

Ticketing with ARS
2nd level support (BlackBerry, Exchange 2003)
Troubleshooting

Jul 2007 - Jul 2007

1 month

Vienna, Austria

IT Trainer

amentum GmbH

(2-week evening course).

Troubleshooting in a Windows Vista network
70-620: Configuring Windows Vista Client
70-622: Supporting & Troubleshooting Applications on Vista
MS Office 2007 Enterprise

Jun 2007 - Jul 2007

2 months

Vienna, Austria

Subproject Lead “Test Phase”

Bertelsmann Austria

Subproject lead for test phase.

Upgrading HP Service Control Manager to HP SIM (beta)
Testing HP SIM 4.2
Analyzing Windows environment with HP SIM & MS MOM 2005
Evaluation
Co-administering CheckPoint and security monitoring

Jun 2007 - Jun 2007

1 month

Saarbrücken, Germany

IT Trainer

shs (Saar Structure Holding)

(1-week). Subproject lead test phase.

70-620: Configuring Windows Vista Client
70-622: Supporting & Troubleshooting Applications on Vista
MS Office 2007 Enterprise

Apr 2007 - Jun 2007

3 months

Hands-on Software Rollout

IT-Systems (for Deutsche Post AG)

Software migration at Deutsche Post World Net (>17k clients).

System & software updates (WinXP & Office 2003 prof.) via network (HP Radia, WSUS 2.0/3.0), configuring CTI, MCA
Project & process management per ITIL

Apr 2007 - Apr 2007

1 month

Darmstadt, Germany

IT Trainer

Schöll AG

Client: Darmstadt utilities (evening course).

MS Excel 2007 training

Mar 2007 - May 2007

3 months

Germany

IT Trainer

DEKRA

Client: Military.

70-272: Supporting & Troubleshooting Desktop Apps on XP
70-271: Supporting & Troubleshooting XP OS
CompTIA Network+
70-291: Implementing & Maintaining Windows Server 2003 Infrastructure
70-293: Planning Windows Server 2003 Infrastructure
70-294: Implementing AD Infrastructure
70-299: Security Admin on Windows Server 2003
WLAN usage & security
70-298: Designing Security for Windows Server 2003
Project language: German
Contract type: freelance

Feb 2007 - Mar 2007

2 months

Mainz, Germany

Support in Various Areas

Supermarket Wholesale Service

Supporting:

New security & backup strategy
New hardware & software standards
Planning & setup of software distribution (Empirum Pro Matrix42), packaging (WISE, Empirum)
ISO 9001 certification
MS Active Directory & DFS administration
Symantec suite admin (AntiVir Corporate, Ghost, etc.)
Storage solutions admin including TSM

Jan 2007 - Feb 2007

2 months

Bad Wildbad, Germany

Subproject Lead, Analysis

Medical Clinic

Analyzing existing diagnostic application & hardware, evaluating and recommending updates
Assessing a Medico/S test system for usability, resources in desktop inventory, management, control, patient management, pharmacy/material management

Jan 2007 - Jan 2007

1 month

Darmstadt, Germany

IT Trainer

Schöll AG

Client: Linde AG. Training on:

Windows XP, Office 2003, network setup & admin

Dec 2006 - Dec 2006

1 month

Koblenz, Germany

Project Lead

Piwinger & Lau

Building a training environment for network security.

Planning, installing, administering VMware servers & workstations
Server & client admin (Windows 2000/2003, XP)
VLAN setup
VPN & RAS servers, Windows cluster, Unix servers
Security policy planning & admin
WLAN planning & admin
Software distribution planning (SUS, ManageSoft)
Security monitoring

Oct 2006 - Dec 2006

3 months

Germany

IT Trainer

DEKRA

For military.

70-210: Installing & Administering Windows 2000 Pro
70-215: Installing & Administering Windows 2000 Server
70-216: Implementing Windows 2000 Network Infrastructure
70-218: Managing Windows 2000 Network
70-219: Designing Windows 2000 Directory Services
70-270: Administering Windows XP Pro
70-290: Managing Windows Server 2003
70-291: Implementing Server 2003 Network
70-293: Planning Server 2003 Network
70-294: Implementing AD Infrastructure
70-297: Designing AD & Network Infrastructure
70-271: Supporting & Troubleshooting XP
70-272: Troubleshooting Desktop Apps on XP
70-214: Security in Windows 2000 Network
70-299: Security in Server 2003 Network
CompTIA A+ & Network+

Aug 2006 - Oct 2006

3 months

Munich, Germany

Web Analytics

FELD M

Web analytics and website tracking (KPI-based success documentation & control of websites and online marketing)
Designing & implementing web analytics projects
Developing tracking concepts for site modules & ad campaigns
Overseeing technical tracking implementation
Creating marketing performance reports from tracking data
Knowledge management (research & reporting)

Jun 2006 - Aug 2006

3 months

Germany

IT Trainer

DEKRA

For military.

70-210: Installing & Administering Windows 2000 Pro
70-215: Installing & Administering Windows 2000 Server
70-216: Implementing Windows 2000 Network
70-218: Managing Windows 2000 Network
70-219: Designing Windows 2000 Directory Services
70-270: Administering Windows XP Pro
70-290: Managing Server 2003
70-291: Implementing Server 2003 Network
70-293: Planning Server 2003 Network
70-294: Implementing AD Infrastructure
70-297: Designing AD & Network Infrastructure
70-271: Supporting & Troubleshooting XP
70-272: Troubleshooting Desktop Apps on XP
70-214: Security in Windows 2000 Network
70-299: Security in Server 2003 Network
CompTIA A+ & Network+

Apr 2006 - Jun 2006

3 months

Vienna, Austria

Subproject Lead Key Account

Siemens AG Austria

Supporting key account managers in achieving sales and profit goals in retail & distribution.

Marketing support
Reporting creation & analysis
Tracking figures & action planning support
Building uniform structures (process redesign)
Sending product data, images, datasheets to customers
Supporting trade shows, events, dealer visits
Verifying listings and creating price lists
Providing info/document files for field sales

Jan 2005 - Apr 2006

4 months

Germany

IT Trainer

DEKRA

For military.

70-210: Installing & Administering Windows 2000 Pro
70-215: Installing & Administering Windows 2000 Server
70-216: Implementing Windows 2000 Network
70-218: Managing Windows 2000 Network
70-219: Designing Windows 2000 Directory Services
70-270: Administering Windows XP Pro
70-290: Managing Server 2003
70-291: Implementing Server 2003 Network
70-293: Planning Server 2003 Network
70-294: Implementing AD Infrastructure
70-297: Designing AD & Network Infrastructure
70-271: Supporting & Troubleshooting XP
70-272: Troubleshooting Desktop Apps on XP
70-214: Security in Windows 2000 Network
70-299: Security in Server 2003 Network
CompTIA A+ & Network+

Mar 2005 - Dec 2005

10 months

Darmstadt, Germany

IT Trainer

Schöll AG

Client: Justice of Rhineland-Palatinate.

MS Office XP, Windows XP, internet & network basics

Mar 2005 - Nov 2005

9 months

Vienna, Austria

Project Team HO

Bertelsmann AG

Parallel to training. Supporting key account managers in retail & distribution goals.

Software distribution with Empirum (>6k global clients), package customization with Empirum & WISE
Administering Cluster Server 2003 Enterprise
Storage solution monitoring
Creating new process concepts (communication, data processing), updating processes per ITIL
Controlling (backups, workflow, processing) and delegating QA tasks for DB & client backups
Participating in Lotus Notes→Exchange 2005 migration
Reporting & documentation with MS Project
Migrating software management from LANDesk to Matrix

Feb 2005 - Mar 2005

2 months

Koblenz, Germany

Project Team

Municipal Hospital Kemperhof

Migrating all Windows servers 2000→2003
Thin client migration (>1.5k, WinXP & Office 2003)

Mar 2004 - Dec 2004

10 months

Neuwied, Germany

IT Trainer

Adult Education Center

MS Windows 95/98/2000/XP, MS Server 2000/2003, MS Office 2000/XP/2003, networks, network & internet security

Jan 2001 - Dec 2004

3 years

Koblenz, Germany

IT Support

WOW interMedia

Self-employed.

Implementing and maintaining EDV networks in medical practices, clinics, partnerships, and representing clients online

Feb 2000 - Dec 2000

11 months

Koblenz, Germany

IT Support

Medico Pharmacy

Implementing and maintaining EDV
Support for “RobotMan” automated storage system, remote support, back office
Managing “Medico” software

Jan 1999 - Jan 2000

1 month

Koblenz, Germany

IT Trainer

Compu-X

MS Windows 2000, MS Office 2000

Jan 1998 - Dec 1999

1 year

Lahnstein, Germany

Executive Support, Project Lead

Sustaplast KG

Project lead with 4 part-time staff:

Article & production data analysis
Workflow analysis
TCO analysis in IT
ROI analysis in IT

Sep 1998 - Dec 1999

1 year 4 months

Owner & Managing Director

NewMedia

Continuing self-employment.

Concert events
Expanded to marketing & IT
Contract type: CEO

Jan 1998 - Sep 1998

9 months

Koblenz, Germany

Internship

City Data Center Koblenz

Hardware support
Client software implementation

Sep 1994 - Dec 1997

2 years 4 months

Koblenz, Germany

Electrician

BWZ

Journeyman in modern electrical installations for businesses and industry.

Industry: PLCs, bus systems, two-wire communication, networks
Deutsche Bahn: track heating, signal boxes, PLCs
Contract type: employee

Jan 1993 - Jul 1994

7 months

Koblenz, Germany

Organization

NatureOne Festival

Insight into event organization and commercial operations.

Jan 1992 - Dec 1993

1 year

Owner

NewMedia

Self-employed owner and managing director in concert business.

Apr 1992 - Dec 1992

9 months

Koblenz, Germany

Journeyman Electrician

Elektro-Pretz

Journeyman in modern electrical installations for private and commercial clients (PLCs, modern bus communication, etc.)

Contract type: employee

Summary

Because working with an expert in design, consulting, leadership, and updates in projects pays off.

As a consultant, I support projects with focuses like project/rollout management, BCM/BCP (Business Continuity Management & Planning), ITSM (IT Service Management), release, license, and change management, as well as DevOps and hands-on work.

Consulting for professional IT project management and IT service management of large projects. Developing strategies, plans, actions, activities, or processes, as well as ensuring IT operations in large projects. Continuous process improvement in software deployment and system administration for large projects.

Languages

German

Native

English

Advanced

French

Advanced

Education

Oct 1995 - Jun 1997

Lorem ipsum dolor sit amet

Studies through pre-diploma · Business Administration

Oct 1992 - Jun 1992

Elektro-Pretz, Koblenz

Apprenticeship as electrician (journeyman certificate) · Electrical Installation · Germany

European University of Applied Sciences Hamburg

Distance learning, specialization: business informatics · European Business Administration · Germany

Certifications & licenses

Microsoft Certified Solutions Associate: Windows Server 2008

Microsoft Certified IT Professional: Windows 7 Enterprise Desktop Administrator

Microsoft Certified Technology Specialist: Windows 7

ITIL v2 & v3

PRINCE2

TrendMicro Specialist

HERMES

Microsoft Certified IT Professional: Windows Server 2008 Enterprise Administrator

Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory

Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure

Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure

Microsoft Certified Trainer 2007/2008

IPMA

PMI/GPM

Microsoft Certified IT Professional: Enterprise Support Technician on Vista

Microsoft Certified Technology Specialist: on Vista

Microsoft Certified Systems Administrator 2003: Security

Microsoft Certified Systems Engineer 2003: Security

Microsoft Office Certified Master Instructor 2002/2003

Microsoft Office Certified Expert 2002/2003

Microsoft Office Certified Master Specialist 2002/2003

Microsoft Office Certified Specialist 2002/2003

Microsoft Certified Desktop Support Technician XP

ECDL

Microsoft Certified Systems Administrator 2003

Microsoft Certified Systems Engineer 2003

Microsoft Certified Professional 2000/XP

CompTIA A+

CompTIA N+

Dirk Eichler

Senior IT Engineer

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