Christian Fritsch

Architecture Management

Waldesch, Germany

Experience

Aug 2023 - Present
2 years
Wiesbaden, Germany

Architecture Management

Government Agency

Expert for the agency’s architecture management.

  • Supporting the standardization of the agency’s IT landscape
  • Further developing architecture management
  • Shaping the agency’s business architecture
  • Restructuring, managing, and maintaining all IT assets
  • Supporting the creation of a unified software asset management and CMDB
  • Establishing a unified document management system (e-file)
  • Transitioning documents into a central DMS structure
  • Linking architecture management with internal business process management
  • Supporting the development of strategic and tactical development plans
  • Organizing communication with key stakeholders
  • Assisting in designing, organizing, and coordinating the planned architecture office
  • Guiding and advising the entire architecture management process
  • Advising departments on architectural topics and frameworks
  • Tools/methods: MS Office, Windows 10, VBA; ITIL, TOGAF, Power BI, Kanban, Scrum; internal tools; Open Touch Conversation, Webex, Wire, bdbos; MS SharePoint, JIRA, Confluence; ARIS, ArchiMate, BPMN
  • Project language: German
  • Contract type: temporary staffing
Feb 2023 - Jul 2023
6 months
Cologne, Germany

Service Engineering / Change Management

Provider

IT Service Engineer.

Managing changes created by or required from the provider’s view. Workplace management:

  • Coordinating external service providers
  • Maintaining the supported portfolio of end devices and accessories with the provider
  • Maintaining the CMDB in ServiceNow using CSDM with the provider
  • Approving updates
  • Implementing special systems
  • Defining client design with the provider
  • Managing the IT shop
  • Procuring and managing public certificates from external vendors for computer authentication and S/MIME
  • Procuring and implementing certificates using PKI
  • Participating in moving “PKI as a Service (SaaS) to the cloud”
  • Defining permissions for file services
  • Maintaining the IT shop (SSR)
  • Coordinating configuration changes with the provider
  • Approving updates
  • Planning hardware, software, and license needs with the provider
  • Managing license portfolio, pools, and attributes in SAM
  • Defining architecture and technical specs with the provider
  • Tools/methods: MS Office, Windows 10; Teams, VDI; ITIL; in-house tools; JIRA, ServiceNow, CSDM
  • Project language: German
  • Contract type: temporary staffing
Jun 2022 - Jul 2022
2 months
Vienna, Austria

Deployment Management

Insurance Company

Deployment Manager in the insurance sector. Parallel project.

Deployment management:

  • Creating deployment roadmap from release plan
  • Organizing deployments and coordinating schedule with test environment manager, test manager, and project leads
  • Executing deployments on test and acceptance environments, monitoring and fixing issues
  • Updating certificates
  • Coordinating test data management and defining business needs for environment setup
  • Creating deployment orders for external data centers
  • Ensuring technical smoke tests to confirm readiness for business tests
  • Establishing and managing deviation processes, root cause analyses, problem resolution plans, and sustainable improvements
  • Tools/methods: MS Office 365, Windows 10; MS Teams; UCD, Jenkins; JIRA, Confluence, ServiceNow
  • Project languages: German, English
  • Contract type: freelance
Oct 2021 - Feb 2023
1 year 5 months
Frankfurt, Germany

Change Management and Document Management

Government Agency

Leading change management, partly alongside other projects.

Project/change management:

  • Preparing DMS implementation (e-file) (setting up committees, boards, steering committees, etc.)
  • Building and maintaining change management
  • Introducing various control boards (CABs, IT-PMO, etc.)
  • Implementing control mechanisms (creating/extending approval and governance processes)
  • Leading solution concept development
  • Implementing processes/mechanisms/boards digitally (project management in JIRA)
  • Managing license pool with release management
  • Communicating with client contacts in close coordination internally
  • Coordinating, organizing, and managing work packages toward IT-PMO
  • Documenting in Confluence
  • Project controlling (gathering CM statistics)
  • Stakeholder management
  • Tools/methods: MS Office, Windows 10, VBA; ITIL, Kanban, Scrum; internal tools; bdbos, Wire, Webex, Open Touch Conversation; Confluence, Jira
  • Project language: German
  • Contract type: temporary staffing
Mar 2021 - Mar 2022
1 year 1 month
Germany

Project Management “P3000.V2”

Data Center

Data center project lead and central team manager.

Project/transition management:

  • Leading the internal data center project “P3000 V.2” per PRINCE2
  • Assisting in creating project, phase, and exception plans with ServiceNow Project Management
  • Importing MS Project data into ServiceNow PM
  • Leading solution concept development
  • Communicating with client contacts in close coordination with relationship and project managers
  • Coordinating, organizing, and managing work packages and delivery teams
  • Documenting project steering activities, creating minutes, and tracking decisions
  • Project controlling (planning, measuring, and steering schedule, effort, progress)
  • Quality and risk management in responsibility area
  • Transition to new IT infrastructure
  • Tools/methods: MS Office 365, Windows 10; WebEx; Pipe+; PRINCE2; internal tools
  • Project language: German
  • Contract type: freelance
Oct 2019 - Feb 2021
1 year 5 months

Multi-Project and Transition Management Windows 10, Office 365 Rollout and Document Management

Retail Chain

Project lead for Windows 10 rollout (agile development).

Project and workplace management:

  • Implementing defined Win10 1909 client design
  • Creating release-specific rollout plans and SOPs
  • Planning, designing, and building the complex “Windows 10 Rollout” IT project
  • Hands-on troubleshooting (GPOs, Cisco VPN, VLAN, WLAN/LAN, user profiles, Outlook, etc.)
  • Hands-on support (guidelines, webinars, office hours, blogs, wiki)
  • Coordinating internal teams and external resources
  • Optimizing/creating rollout processes and resource planning for mass rollout
  • Backup and restore scripts during rollout
  • Querying SQL Matrix databases
  • Querying AM/ALM data (application & license management)
  • Ensuring quality standards
  • Weekly reporting and status presentations
  • Technical support for some application owners
  • SPOC for entire rollout
  • Risk management and stakeholder communication
  • Ticketing with JIRA and Confluence
  • PowerShell queries
  • Preparing Win10 packages for in-place upgrade to 20H2
  • Time and billing management with “timr”
  • Tools/methods: MS SharePoint, Matrix42 SAM; MS Office 365, Windows 10, Azure, OneDrive, SharePoint; VPN, PowerShell; Skype for Business, MS Teams, OneDrive; JIRA, Kanban, MS Project, Power BI; Workspace One; ITIL, Matrix42 Empirum & SAM, Avaya, SOP
  • Project languages: German/English (manufacturer troubleshooting)
  • Contract type: freelance
May 2019 - Aug 2019
4 months
Nuremberg, Germany

Project Management SC2020

Federal Employment Agency

Head of Service Center 2020 operations, support for SC2020 project.

Project management:

  • Leading interim operations team for SC2020 support
  • Monitoring complex IT processes and optimizing ticketing workflows
  • Ensuring adherence to One Incident processes per ITIL
  • Meeting SLAs, risk management
  • Organizing and improving incident and problem management processes with client (BPMN)
  • Ensuring IT operations (Skype for Business for SC2020)
  • Daily reporting to management

Milestone and wave rollouts:

  • Creating configuration sheets for roles & rights catalog and wave-by-wave SC2020 implementation
  • Ensuring quality standards
  • Tools/methods: MS Office 365, Windows 10, PHP; Skype for Business & VoIP; ARS & OTRS ticketing; Jira, MS Project; ITIL
  • Project language: German
  • Contract type: freelance
Oct 2018 - Apr 2019
7 months
Wolfsburg, Germany

Multi-Project Management ICAS1

Automotive Manufacturer

Multi-project lead for digitalization – ICAS-1 function integration (agile rollout).

Project management:

  • Steering/supporting SW integration and infrastructure for function tandems from Tier 1 and SW sub-suppliers
  • Identifying and closing gaps in overall system integration, risk management
  • Optimizing project and delivery management processes (on-time application and component delivery for milestones)
  • Creating and refining SOPs
  • Organizing integration and commissioning workshops
  • Defining work packages
  • Maintaining ICAS data sets (SQL)
  • Weekly management reporting (maintaining analysis matrices & presentations)
  • Continuously updating stakeholder matrix
  • Document management
  • Ensuring customer compliance
  • Monitoring complex IT processes
  • Tools/methods: MS SharePoint, intranet databases; MS Office 365, Windows 10, BitLocker; Cisco WebEx, VPN, Citrix; Skype for Business & VoIP; proprietary VW tools, DOORS, SAP ERP, MS Dynamics ERP, SharePoint; JIRA & ServiceNow ticketing; ITIL, SAFe, Scrum, SOP, UML, Kanban, XP, Agile
  • Project languages: English/German
  • Contract type: temporary staffing
Mar 2016 - Jul 2018
2 years 5 months
Frankfurt, Germany

Project, Transition, and Digitalization Management (DevOps)/ITSM Rollout

Bank

Implementing and deploying applications in the bank environment, plus server migrations.

  • Agile project and transition management (leading complex IT projects for software and infrastructure maintenance, enhancements, and changes to existing IT services)
  • Refining SOPs
  • Business service coordination across teams (international) to manage application and server deployments -> vendor management and client coordination
  • Creating, evaluating, and pushing changes in ServiceNow/dbUnity via advisory board, coordinating changes within the board
  • Automating server infrastructure with application APIs
  • Digitizing service reporting of various KPIs (incident, problem, change, etc.)
  • Monitoring implementation and deployment including dependencies (e.g., SEPA payment)
  • Single point of contact -> weekly management reporting (presentations)
  • Creating mind maps and work packages
  • SPOC between AM/ALM, SAM & license management, and application owners
  • Co-managing software assets in ServiceNow Asset Management
  • Initiating restructuring of deployment process automations and definitions, dependencies (CyberArk, Nexus, REST API, FRS, CMDB, firewalls, GPOs), and reintegrating outsourced parts (moving deployment back from India to Germany)
  • Stakeholder management and knowledge transfer
  • Implementing and enhancing cross-environment services in ServiceNow (dev, int, prod)
  • Implementing additional ITSM services (BSM)
  • Continuous improvement of ITSM systems (Jira, ServiceNow)
  • Ensuring quality standards and compliance (test management)
  • Creating and implementing test case definitions and required tool adjustments
  • Translating IT language for non-technical audiences
  • Ticketing with Jira and BMC

Applications:

  • Adobe Campaign, BIC Investigator, BSL, Apache, Tomcat, Java, SharePoint, etc.

Tools/methods:

  • MS SharePoint (intranet)
  • MS Office → Office 365, Windows 10, BitLocker, PHP, VBA
  • Skype for Business & VoIP, Cisco WebEx
  • Servers/virtualization (VMware, Docker), Citrix, Kubernetes
  • Proprietary tools, BPMN, workflow analysis/optimization
  • UC4, Jira, Confluence
  • dbUnity (ServiceNow + CSDM → project, incident, problem, change management)
  • Mindjet MindManager SOP, ITIL, Scrum, Agile
  • SAM, Azure
  • Project languages: English/German
  • Contract type: freelance
Oct 2013 - Apr 2016
2 years 7 months
Cologne, Germany

Enterprise Project and Transition Management (DHP)/ITSM (DevOps)

Automaker

Agile project and procurement management → rollouts, migrations, implementations, and deployments of Ford servers (DELL & HP) and clients worldwide (Windows 10, Unix, Linux, Solaris C3P, physical & virtual), digitizing approval processes, planning smooth IT landscape transitions (data center move, network & hardware relocation). Application management (DevOps), supporting applications for implementation prep, and requirements engineering.

Project management:

  • Multi-project management
  • Optimizing communication processes
  • Implementing and enhancing test case processes or adapting existing ones
  • Business services delivery & deployment management (coordinating international teams) with hands-on test management
  • Stakeholder management
  • Evolving ITSM processes (incident, change, release, asset management, etc.)
  • Tracking orders, shipping, engineering
  • Weekly and monthly reporting to Ford Germany and the USA
  • Reviewing WAN/LAN/WLAN in branches for smooth deployments (OUs, GPOs, ports, QoS, MDT)
  • VLAN review and maintenance
  • WebEx and Skype for Business setup and administration
  • Documenting workflows, process definitions, and projects in ServiceNow
  • Building an internal CMDB with ServiceNow and CSDM
  • Ticketing and change management
  • Ensuring compliance and security policy checks
  • Risk management
  • Creating and optimizing SOPs
  • Conflict, stakeholder, and business service management
  • Translating IT language for non-IT audiences
  • Tools/methods: IPMA; MS Windows Server 2003–2012, Windows 7/10, Safeguard/BitLocker, FRS; VMware ESX & vCenter, jump server, terminal server; SUSE Linux, C3P; proprietary Ford tools, Bitbucket, MS Navision & SAP ERP; MS SharePoint, CMDB; MS Office, Visio, OneNote, Apache, Java, Tomcat, WildFly; Cisco, WebEx, VoIP, OneDrive, Azure, AWS; ITIL, Scrum, Kanban, OOA & OOD, Agile; VDI, NetApp, Pure, VMware, shell, PHP; BMC Remedy & ServiceNow + CSDM ticketing; Mindjet MindManager
  • Project language: English
  • Contract type: freelance/employee
May 2013 - Sep 2013
5 months
Hamburg, Germany

Project/Transition Management (IAM Implementation), Rollout

Retailer

Implementing Quest One Identity Manager.

  • Supporting technical implementation (connecting IAM to target systems via interfaces):
  • SAP (ERP & HR)
  • MS Active Directory
  • Non-SAP systems
  • Global Data Synchronisation Network (GDSN)
  • Project reporting and monitoring, requirements engineering, and stakeholder management
  • Virtualizing test systems (VMware)
  • Documenting dependencies among IT systems (MS Dynamics CRM, AD, SAP HR, etc.) and policies (GPOs, firewalls, etc.)
  • Network checks (permissions, etc.)
  • Implementing role & rights concept for IAM
  • Restructuring and digitizing organizational development
  • Tools/methods: IPMA; SOP, ITIL, Scrum, OOA & OOD, BPMN; Cloud; Cisco Integrator Package C60 & VoIP, Citrix, jump server; MS Office, Windows 10, PowerShell, Skype; Quest One Identity Manager
  • Project language: German
  • Contract type: employee
Feb 2012 - Apr 2013
1 year 3 months
Nuremberg, Germany

Partial Project Management (Migration to Win7)

Federal Employment Agency

  • Coordinating application projects (software registration through QA to production)
  • Requirements engineering
  • Cataloging existing applications, feasibility analysis for packaging
  • Maintaining application catalog regarding releases
  • Problem, risk, and quality management in applications (ITIL)
  • Reporting and monitoring application approvals, reviewing software flows
  • Supporting application/product owners (legacy, new, or changed business apps, GPOs, etc.)
  • Organizational development in application processes (licenses, rollouts/migrations)
  • Client operations support project management (mobile & desktop) nationwide in current and new (Win7) environments
  • Monitoring network traffic of devices or departments ahead of rollout
  • Windows deployment (SCCM, OSD)
  • Assisting printer environment setup (server & client)
  • Supporting UHD in migration (2nd/3rd level for user & system support)
  • Managing vendors (Microsoft, etc.)
  • Troubleshooting (IE↔SharePoint)
  • Applications: internal agency tools
  • Tools/methods: IPMA; MS Office, Lync; Cisco VoIP; BMC Remedy ARS; HP tools, SkyDrive/OneDrive; VMware; PowerShell, CMDB; Windows
  • Project language: German
  • Contract type: freelance
Dec 2011 - Feb 2012
3 months
Munich, Germany

Project Management

Telecom Operator

Project management.

  • Supporting Lean Six Sigma introduction
  • Planning operations & excellence
  • Supporting internal/external communication and escalation paths
  • Building and documenting process and reporting structures
  • Creating and running workshops
  • Tools/methods: MS Office; operator tools; Scrum; Lean Six Sigma; Cisco VoIP; MS WebMeeting
  • Project languages: German, English
  • Contract type: freelance
Oct 2011 - Nov 2011
2 months
Basel, Switzerland

Incident & Problem Management Support in Windows 7 Rollout

Psychiatric Clinics University

  • Migrating WinXP to Windows 7 and Office 2003 to 2010
  • Software deployment with Matrix Empirum
  • Application testing
  • Printer environment migration
  • Testing Exchange 2007 to 2010 migration
  • Tools/methods: MS Office; Win7; ITIL; MS Exchange
  • Project language: German
  • Contract type: employee
Sep 2011 - Sep 2011
1 month
Erfurt, Germany

2nd Level Support

Railway Company

Migrated 30,000+ clients from Win2000 to Vista and Office 2003 to 2010.

  • Deployment with HP Insight Manager, ACAT, ClientChecker
  • Ticketing with BMC Remedy ARS
  • Supporting printer environments and network permissions (proxy, ports)
  • Reviewing server specs
  • Troubleshooting firewalls, GPOs, etc.
  • Monitoring with SCOM & SCCM
  • Monitoring Xerox FreeFlow Access Control
  • License management with ManagedSoft
  • Monitoring Recoverys and Citrix
  • Fixing infra issues, QoS
  • Tools/methods: HP Insight; proprietary tools; BMC Remedy ARS; SCOM, SCCM
  • Project languages: German, English
  • Contract type: freelance
Dec 2010 - Jul 2011
8 months
Bern, Switzerland

Solution Architect Rollout & Project Management/ITSM

Federal Office for IT and Telecom

Migrated 40,000+ federal clients to Windows 7 and Office 2007.

  • Processing and implementing migration workflows
  • Project management per HERMES
  • Coordinating migrations, hardware delivery, support, floorwalking, onsite support, vendor management
  • Risk management for above
  • Reporting, cost analysis, stakeholder coordination
  • Optimizing business processes and modeling with ARIS (BPMN)
  • SW deployment (SCCM, MS Office Automation Operation Platform 2010)
  • Exchange 2007→2010 migration (team)
  • Creating and refining processes
  • Updating communication and escalation management
  • Nationwide printer environment migrations, network segment and user permission checks
  • Application management & support, change management
  • License management
  • Analyzing and cleaning department groups & shares, adjusting GPOs
  • Implementing BitLocker encryption and file services, MAPs management, endpoint security
  • Tools/methods: SCCM; MS Office Automation Operation Platform; Windows Server; HERMES; MS Office & Project; BMC Remedy; MindManager; Cisco VoIP & WebEx; VMware; Citrix
  • Project language: German
  • Contract type: freelance
Oct 2010 - Nov 2010
2 months

IT Project Management & Hands-on

Automotive Supplier

  • Software deployment (Symantec Ghost, Acronis SnapIn) toward SCCM migration
  • SW deployment
  • Adjusting SAP login scripts
  • Server consolidation & virtualization
  • Office 2010 migration
  • Setting up BlackBerry Enterprise Server 5
  • Connecting mobile phones from various providers
  • Encryption with TrueCrypt & BitLocker
  • Monitoring SCOM agents
  • Monitoring print servers
  • Final tests for Exchange 2007→2010 migration
  • Implementing Citrix & endpoint security
  • Tools/methods: Symantec Ghost; Acronis; BlackBerry Enterprise Server; SCOM; etc.
  • Project languages: German, English
  • Contract type: freelance
Sep 2010 - Sep 2010
1 month
Koblenz, Germany

IT Project Management & Hands-on Rollout

Chemical & Transport & Logistics (via ABC-Expand)

  • Advising customer on Win7 & Server 2008 migrations
  • Creating ROIs and cost driver analyses
  • Establishing communication & escalation management
  • Planning WAN/LAN and network components, printer environments
  • Planning network permissions, proxy, firewall
  • Building VMware environments
  • Setting up file services, VoIP, printing
  • Budget control
  • Replacing ERP (Datev) with MS Dynamics CRM + AX
  • ITIL-based Windows 7 migration project management on FAPs & MAPs
  • Revising GPOs & permissions
  • Setting up PrinterAdmin management
  • VPN remote access setup
  • Extending “CSB” ERP
  • Coordinating interface programming with transport companies & chemical plant
  • Adjusting AD, etc.
  • Overseeing IT security policies, IT monitoring
  • Migrating to Office 2010 & IE8
  • License management with Miss Marple
  • Creating training concepts & specs (network, server)
  • Tools/methods: MS Office; ITIL; Cisco VoIP; MS Exchange; Windows Server
  • Project languages: German, English
  • Contract type: freelance
Apr 2010 - Jul 2010
4 months
Neckarsulm, Germany

Identity Management

Avanade

Client: Wholesale.

  • Adopting existing IT infra into IDM
  • Administering Microsoft Identity Lifecycle Manager 2007
  • Monitoring ILM processes
  • Importing SAP identity into IDM
  • Connecting SAP ERP to IDM
  • Administering Omada 6.2
  • Optimizing IT infra (file & permission management)
  • Documenting business processes in ARIS (BPMN)
  • Administering DFS, AD, etc.
  • Tools/methods: IPMA; MS Office; Cisco VoIP; PRINCE2; Omada; MS ILM; MS Windows
  • Project languages: German, English
  • Contract type: freelance
Jan 2009 - Mar 2010
3 months
Bern, Switzerland

Operations

RTC (for Bern Cantonal Bank)

  • Supporting daily operations (SIM, Symantec SAV & Endpoint Protection, ticketing with ARS)
  • Monitoring parts of IT infra
  • Client controlling for 5,000+ with SCOM (FAPs & MAPs)
  • Supporting processes with ARIS
  • Tools/methods: Symantec SAV; HP SIM; MS SCOM; ARIS
  • Project language: German
  • Contract type: employee
Nov 2009 - Jan 2010
3 months
Cologne, Germany

IT Consulting

Campus Computers

  • Virtualization with VMware vSphere 4.1
  • VisionCore support for VMware
  • Backup & disaster strategies with Syncsort
  • MS Forefront planning
  • Windows 7 introduction
  • Tools/methods: MS Forefront; VMware vSphere 4.1; Win7
  • Project language: German
  • Contract type: employee
Mar 2009 - Sep 2009
7 months
Chur, Switzerland

Operations / Rollout

T-Systems

  • Project management per HERMES
  • Reporting & controlling timed software deployments to Windows Server 2003/2008, WinXP, Vista, Office 2007 (>10k clients)
  • IT & software management with Empirum 2005/2008
  • Maintaining network cluster (monitoring proxy/switch traffic) and planning deployments
  • Risk management (plan A/B/C, cost & resource needs)
  • Writing server specs (e.g., blade)
  • Adjusting packages
  • Creating operations manuals
  • Managing document system “My Workroom”
  • Partial service modeling with ArisCentraSite
  • Tools/methods: MS Project; MS Office; Cisco; VoIP & WebEx; VMware vSphere 4.1; HERMES; Matrix42 Empirum; WISE, Orca; ARIS
  • Project languages: German, English
  • Contract type: payroll
Feb 2009 - Mar 2009
2 months
Bonn, Germany

Software Management, HP Radia (OpenView)

BWI

Client: Federal Ministry.

  • Administration (patching, packaging, distribution)
  • Ticketing
  • Documenting packages
  • Monitoring printer rollout
  • Tools/methods: HP Radia; UltraEdit
  • Project language: German
  • Contract type: freelance
Dec 2008 - Feb 2009
3 months
Essen, Germany

Project Lead Prep Rollout >50k Clients

Energy & Nuclear Operator

Project lead in:

  • Change management
  • Standardized IT change methods (ITIL)
  • Adjusting IT infrastructure concepts (SQL DBs, Exchange) prioritization
  • Planning/coordinating change implementation, monitoring, reporting
  • Reviewing and closing RfCs
  • Release management
  • Documenting scope and changes, including rollback plans
  • Quality control
  • Client performance tests
  • Project coordination
  • Reporting, milestone reports, coordinating with teams
  • Service level management and SLA negotiations (OLAs, underpinning contracts)
  • License management with Matrix42
  • Project planning & controlling (SPOC) for OS upgrades, Notes→Exchange migrations
  • Application analysis & quality management for packaging (WISE, Empirum)
  • Preparing VoIP rollout
  • Tools/methods: ITIL; MS Office & Project; MindManager; Lotus Notes; Cisco VoIP; Matrix42
  • Project languages: English, French
  • Contract type: freelance
Dec 2008 - Dec 2009
1 month
Leverkusen, Germany

IT Trainer

Pharma Company

  • MS Excel 2007 (pivot tables, data import/export, analysis, matrices)
Dec 2008 - Dec 2009
1 month
Cologne, Germany

IT Trainer, MS Excel 2007

Public Broadcaster

  • Pivot-level spreadsheets
  • Matrices, DB import/export
Nov 2008 - Dec 2009
2 months
Koblenz, Germany

Project Lead & System Engineering >2.5k Clients

ABC-Expand

Parallel to training.

  • Designing IT infra, architecture concepts, ITIL project management
  • Deploying desktops & laptops (>2,000)
  • Integrating apps and platforms into infra
  • Setting up file services (DFS), printer farm management
  • Designing & deploying print environment with CZ PrintJob Tracker
  • XP→Vista migrations per security policies and client directives
  • Emergency planning
  • Installing and linking support SW (Datev accounting & tax)
  • Identifying key org processes and functions
  • Conducting risk analyses and evaluations
  • Drafting recovery plans and feasibility checks
  • Setting up multi-VPN and Windows cluster in data center
  • Designing new training network (~400 clients)
  • Virtualizing hosted servers (VMware ESX, Hyper-V) across OSes, managing VMs with NetApp SnapManager
  • Setting up video conferencing & VoIP for ABC & clients
  • Standardizing processes per ITIL
  • Implementing SLAs, ticketing
  • License management with Peregrine Desktop Inventory
  • Budget control (client & own)
  • IT management with SCOM 2007
  • Software delivery & management with Empirum
  • Backup strategies with Symantec & Windows (Veritas, NT-Backup)
  • Security strategies with Symantec & WatchGuard per ISO 27001, policy monitoring, McAfee ePolicy Orchestrator
  • VoIP introduction
  • Tools/methods: MS Office; Cisco VoIP; ITIL; Windows; Cisco VoIP & EX60; SCOM; VMware ESX; Peregrine; Empirum; Veritas; McAfee ePolicy
  • Project languages: English, German
  • Contract type: freelance
Nov 2008 - Nov 2008
1 month
Koblenz, Germany

IT Trainer, MOC 70-293

ABC-Expand

  • Planning and maintaining a Windows Server 2003 network infrastructure
Nov 2008 - Nov 2008
1 month
Koblenz, Germany

IT Trainer, MOC 70-294

ABC-Expand

  • Planning, implementing, and maintaining a Windows Server 2003 Active Directory infrastructure
Mar 2008 - Nov 2008
9 months
Germany

Project Lead Software & Hardware Rollout (>140k Clients)

BWI

Hercules program, leading ~15 people.

  • Planning rollouts (WinXP/Win7, Office 2003/2007)
  • SPOC
  • Marketing support (kickoffs, custom migration solutions)
  • MS Project 2003 reporting and managing
  • Multi-level reporting, milestone & timezone reporting
  • Optimizing connections
  • Managing sub-areas:
  • Process orgs (PZOs)
  • Developing management, info & logistics processes
  • Optimizing workflows
  • Grouping processes into org units
  • Realization orgs
  • Implementing SASPF (standard application software product families)
  • Mapping admin/logistics processes into SAP

Topics:

  • HR system usage
  • SASPF & material management in military
  • Implement orgs (EFOs)
  • SAP rollout process implementation
  • Rollout readiness planning (WAN, LAN, peripherals)
  • Risk analyses and evaluations per military security policies and BWI standards
  • Ensuring PKI sync in new WAN
  • TK system migrations (Alcatel)
  • Connecting sites to WAN and tier locations
  • Drafting specs (network/server)
  • Documenting ITIL processes (BPMN)
  • Tools/methods: IPMA; MS Office; Cisco VoIP; Cisco CTS 500; ITIL, COBIT
  • Project languages: English, German
  • Contract type: employee
Jan 2008 - Mar 2008
3 months
Wilhelmshaven, Germany

Project Lead Team

Military

Migrated 30,000+ clients Win2000→Vista, Office 2003→2010, leading ~26 people.

  • IT infra analysis
  • Creating infra concepts (routing, VLANs) & ops manuals
  • ITIL project & process management
  • Disaster recovery planning & simulations (worst cases)
  • Setting up file services
  • Software deployment with Empirum
  • Data center setup
  • Planning & building Windows Server 2003 environment (22 Windows, 13 Unix servers, 800 clients)
  • AD design
  • Raising ESX server farms
  • VoIP setup
  • Integrating Linux servers, SAN in WAN, security planning & admin
  • Documenting ITIL processes (BPMN)
  • MS WSUS, ManageSoft, SCOM, SMS/SCCM administration
  • Integrating legacy SQL DBs
  • Deploying enterprise security (Shavlik, TrendMicro, Symantec) per ISO 27001, client security (IE, FW)
  • Open & cross-platform identity solutions via ISIP
  • Spec’ing Identity Selector Interoperability (MS OSP)
  • Monitoring AD↔OpenLDAP sync (MS ILM 2007)
  • Managing Utimaco Safeguard FDE on notebooks
  • Applying ITIL & COBIT best practices
  • Project languages: English, German
  • Contract type: freelance
Dec 2007 - Dec 2008
1 month
Münster, Germany

Project Lead Team

CeNTech

Member of 3-person team.

  • Implementing & integrating infra services
  • DNS (Bind)
  • Proxy (HTTP, FTP, Squid)
  • Anti-spam (graylisting, SPF)
  • Firewalls (Checkpoint on Nokia, Sidewinder, Trend Micro IMSS)
  • Cert authorities (MS Certificate Server)
  • Registration authorities via CMS
  • Directory & validation services admin
  • Migrating Lotus Notes Domino DBs into Exchange 2005
  • SQL Server 2005 migration
  • Co-administering SQL databases
Dec 2007 - Dec 2008
1 month
Münster, Germany

IT Trainer

Integrata AG

Topic: Security in a Windows Server 2003 environment (1-week evening course)

Nov 2007 - Dec 2008
2 months
Hamburg, Germany

Virtualization, Project Lead

Military

Building large server landscapes with VMware for training clusters, redundancy, backup, management, security, disaster scenarios, virtual apps & VDIs, leading ~35 people.

  • Planning, installing, and administering VMware ESX 3 on physical servers via MS Project
  • On-site infra design
  • Administering VMware Server, Workstation, Player, MS SoftGrid with NetApp SnapManager
  • Cluster setup
  • Installing and managing server and client OS (Windows 2000/XP/Vista, SUSE Linux, MAC OS Leopard)
  • Creating Exchange message servers with NetApp SMBR & SnapManager backups
  • Building complex dev & test networks (IIS, web & FTP servers)
  • Planning and implementing disaster recovery & security management (worst case)
  • Ticketing with ARS
  • Symantec BackupExec, Norton Ghost, Acronis
  • TrendMicro email & messaging security
  • PKI planning, installing, and administering (central CA)
  • Smart card management with GemSAFE
  • MS Certificate Server (or Entrust), or ILM 2007
  • Software delivery & management with enteo NetInstall
  • IT management with SCOM
  • Security planning (Shavlik)
  • Streamlining identity management with Certificate Lifecycle Manager 2007, case studies
  • Project language: German
  • Contract type: freelance
Sep 2007 - Nov 2007
3 months
Unterföhring, Germany

Subproject Lead, Soft & Hardware Rollout >11k Clients

Cable Operator

Leading 7 people.

  • Coordinating software rollout (Vista, XP) with Matrix42 Empirum 2005 SR2
  • Overseeing disaster recovery (Empirum, Rsync, BackupExec, Ghost)
  • Coordinating hardware rollout (IBM) with MS Project 2005
  • Managing PKI rollout (Web of Trust)
  • Automating installations (MSI, Empirum)
  • ITIL project management
  • Controlling & reporting actual states vs plans, reviewing operations concepts & escalation processes
  • Providing emergency documentation
  • Project language: German
  • Contract type: freelance
Aug 2007 - Sep 2007
2 months
Frankfurt, Germany

Administration Team (Project Center)

Bank Trader

  • Partial administration of TEMENOS24 (corporate cash management)
  • Partial administration of TEMENOS24 (digital asset management)
  • Processing advancement, security management (Cisco, CheckPoint, WatchGuard), security monitoring
  • Front, middle, back office
  • Project language: German
  • Contract type: freelance
Aug 2007 - Aug 2007
1 month
Bad Kreuznach, Germany

Software Rollout (>1k Clients)

T-Systems

  • Ticketing with ARS
  • 2nd level support (BlackBerry, Exchange 2003)
  • Troubleshooting
Jul 2007 - Jul 2007
1 month
Vienna, Austria

IT Trainer

amentum GmbH

(2-week evening course).

  • Troubleshooting in a Windows Vista network
  • 70-620: Configuring Windows Vista Client
  • 70-622: Supporting & Troubleshooting Applications on Vista
  • MS Office 2007 Enterprise
Jun 2007 - Jul 2007
2 months
Vienna, Austria

Subproject Lead “Test Phase”

Bertelsmann Austria

Subproject lead for test phase.

  • Upgrading HP Service Control Manager to HP SIM (beta)
  • Testing HP SIM 4.2
  • Analyzing Windows environment with HP SIM & MS MOM 2005
  • Evaluation
  • Co-administering CheckPoint and security monitoring
Jun 2007 - Jun 2007
1 month
Saarbrücken, Germany

IT Trainer

shs (Saar Structure Holding)

(1-week). Subproject lead test phase.

  • 70-620: Configuring Windows Vista Client
  • 70-622: Supporting & Troubleshooting Applications on Vista
  • MS Office 2007 Enterprise
Apr 2007 - Jun 2007
3 months

Hands-on Software Rollout

IT-Systems (for Deutsche Post AG)

Software migration at Deutsche Post World Net (>17k clients).

  • System & software updates (WinXP & Office 2003 prof.) via network (HP Radia, WSUS 2.0/3.0), configuring CTI, MCA
  • Project & process management per ITIL
Apr 2007 - Apr 2007
1 month
Darmstadt, Germany

IT Trainer

Schöll AG

Client: Darmstadt utilities (evening course).

  • MS Excel 2007 training
Mar 2007 - May 2007
3 months
Germany

IT Trainer

DEKRA

Client: Military.

  • 70-272: Supporting & Troubleshooting Desktop Apps on XP
  • 70-271: Supporting & Troubleshooting XP OS
  • CompTIA Network+
  • 70-291: Implementing & Maintaining Windows Server 2003 Infrastructure
  • 70-293: Planning Windows Server 2003 Infrastructure
  • 70-294: Implementing AD Infrastructure
  • 70-299: Security Admin on Windows Server 2003
  • WLAN usage & security
  • 70-298: Designing Security for Windows Server 2003
  • Project language: German
  • Contract type: freelance
Feb 2007 - Mar 2007
2 months
Mainz, Germany

Support in Various Areas

Supermarket Wholesale Service

Supporting:

  • New security & backup strategy
  • New hardware & software standards
  • Planning & setup of software distribution (Empirum Pro Matrix42), packaging (WISE, Empirum)
  • ISO 9001 certification
  • MS Active Directory & DFS administration
  • Symantec suite admin (AntiVir Corporate, Ghost, etc.)
  • Storage solutions admin including TSM
Jan 2007 - Feb 2007
2 months
Bad Wildbad, Germany

Subproject Lead, Analysis

Medical Clinic

  • Analyzing existing diagnostic application & hardware, evaluating and recommending updates
  • Assessing a Medico/S test system for usability, resources in desktop inventory, management, control, patient management, pharmacy/material management
Jan 2007 - Jan 2007
1 month
Darmstadt, Germany

IT Trainer

Schöll AG

Client: Linde AG. Training on:

  • Windows XP, Office 2003, network setup & admin
Dec 2006 - Dec 2006
1 month
Koblenz, Germany

Project Lead

Piwinger & Lau

Building a training environment for network security.

  • Planning, installing, administering VMware servers & workstations
  • Server & client admin (Windows 2000/2003, XP)
  • VLAN setup
  • VPN & RAS servers, Windows cluster, Unix servers
  • Security policy planning & admin
  • WLAN planning & admin
  • Software distribution planning (SUS, ManageSoft)
  • Security monitoring
Oct 2006 - Dec 2006
3 months
Germany

IT Trainer

DEKRA

For military.

  • 70-210: Installing & Administering Windows 2000 Pro
  • 70-215: Installing & Administering Windows 2000 Server
  • 70-216: Implementing Windows 2000 Network Infrastructure
  • 70-218: Managing Windows 2000 Network
  • 70-219: Designing Windows 2000 Directory Services
  • 70-270: Administering Windows XP Pro
  • 70-290: Managing Windows Server 2003
  • 70-291: Implementing Server 2003 Network
  • 70-293: Planning Server 2003 Network
  • 70-294: Implementing AD Infrastructure
  • 70-297: Designing AD & Network Infrastructure
  • 70-271: Supporting & Troubleshooting XP
  • 70-272: Troubleshooting Desktop Apps on XP
  • 70-214: Security in Windows 2000 Network
  • 70-299: Security in Server 2003 Network
  • CompTIA A+ & Network+
Aug 2006 - Oct 2006
3 months
Munich, Germany

Web Analytics

FELD M

  • Web analytics and website tracking (KPI-based success documentation & control of websites and online marketing)
  • Designing & implementing web analytics projects
  • Developing tracking concepts for site modules & ad campaigns
  • Overseeing technical tracking implementation
  • Creating marketing performance reports from tracking data
  • Knowledge management (research & reporting)
Jun 2006 - Aug 2006
3 months
Germany

IT Trainer

DEKRA

For military.

  • 70-210: Installing & Administering Windows 2000 Pro
  • 70-215: Installing & Administering Windows 2000 Server
  • 70-216: Implementing Windows 2000 Network
  • 70-218: Managing Windows 2000 Network
  • 70-219: Designing Windows 2000 Directory Services
  • 70-270: Administering Windows XP Pro
  • 70-290: Managing Server 2003
  • 70-291: Implementing Server 2003 Network
  • 70-293: Planning Server 2003 Network
  • 70-294: Implementing AD Infrastructure
  • 70-297: Designing AD & Network Infrastructure
  • 70-271: Supporting & Troubleshooting XP
  • 70-272: Troubleshooting Desktop Apps on XP
  • 70-214: Security in Windows 2000 Network
  • 70-299: Security in Server 2003 Network
  • CompTIA A+ & Network+
Apr 2006 - Jun 2006
3 months
Vienna, Austria

Subproject Lead Key Account

Siemens AG Austria

Supporting key account managers in achieving sales and profit goals in retail & distribution.

  • Marketing support
  • Reporting creation & analysis
  • Tracking figures & action planning support
  • Building uniform structures (process redesign)
  • Sending product data, images, datasheets to customers
  • Supporting trade shows, events, dealer visits
  • Verifying listings and creating price lists
  • Providing info/document files for field sales
Jan 2005 - Apr 2006
4 months
Germany

IT Trainer

DEKRA

For military.

  • 70-210: Installing & Administering Windows 2000 Pro
  • 70-215: Installing & Administering Windows 2000 Server
  • 70-216: Implementing Windows 2000 Network
  • 70-218: Managing Windows 2000 Network
  • 70-219: Designing Windows 2000 Directory Services
  • 70-270: Administering Windows XP Pro
  • 70-290: Managing Server 2003
  • 70-291: Implementing Server 2003 Network
  • 70-293: Planning Server 2003 Network
  • 70-294: Implementing AD Infrastructure
  • 70-297: Designing AD & Network Infrastructure
  • 70-271: Supporting & Troubleshooting XP
  • 70-272: Troubleshooting Desktop Apps on XP
  • 70-214: Security in Windows 2000 Network
  • 70-299: Security in Server 2003 Network
  • CompTIA A+ & Network+
Mar 2005 - Dec 2005
10 months
Darmstadt, Germany

IT Trainer

Schöll AG

Client: Justice of Rhineland-Palatinate.

  • MS Office XP, Windows XP, internet & network basics
Mar 2005 - Nov 2005
9 months
Vienna, Austria

Project Team HO

Bertelsmann AG

Parallel to training. Supporting key account managers in retail & distribution goals.

  • Software distribution with Empirum (>6k global clients), package customization with Empirum & WISE
  • Administering Cluster Server 2003 Enterprise
  • Storage solution monitoring
  • Creating new process concepts (communication, data processing), updating processes per ITIL
  • Controlling (backups, workflow, processing) and delegating QA tasks for DB & client backups
  • Participating in Lotus Notes→Exchange 2005 migration
  • Reporting & documentation with MS Project
  • Migrating software management from LANDesk to Matrix
Feb 2005 - Mar 2005
2 months
Koblenz, Germany

Project Team

Municipal Hospital Kemperhof

  • Migrating all Windows servers 2000→2003
  • Thin client migration (>1.5k, WinXP & Office 2003)
Mar 2004 - Dec 2004
10 months
Neuwied, Germany

IT Trainer

Adult Education Center

  • MS Windows 95/98/2000/XP, MS Server 2000/2003, MS Office 2000/XP/2003, networks, network & internet security
Jan 2001 - Dec 2004
3 years
Koblenz, Germany

IT Support

WOW interMedia

Self-employed.

  • Implementing and maintaining EDV networks in medical practices, clinics, partnerships, and representing clients online
Feb 2000 - Dec 2000
11 months
Koblenz, Germany

IT Support

Medico Pharmacy

  • Implementing and maintaining EDV
  • Support for “RobotMan” automated storage system, remote support, back office
  • Managing “Medico” software
Jan 1999 - Jan 2000
1 month
Koblenz, Germany

IT Trainer

Compu-X

  • MS Windows 2000, MS Office 2000
Jan 1998 - Dec 1999
1 year
Lahnstein, Germany

Executive Support, Project Lead

Sustaplast KG

Project lead with 4 part-time staff:

  • Article & production data analysis
  • Workflow analysis
  • TCO analysis in IT
  • ROI analysis in IT
Sep 1998 - Dec 1999
1 year 4 months

Owner & Managing Director

NewMedia

Continuing self-employment.

  • Concert events
  • Expanded to marketing & IT
  • Contract type: CEO
Jan 1998 - Sep 1998
9 months
Koblenz, Germany

Internship

City Data Center Koblenz

  • Hardware support
  • Client software implementation
Sep 1994 - Dec 1997
2 years 4 months
Koblenz, Germany

Electrician

BWZ

Journeyman in modern electrical installations for businesses and industry.

  • Industry: PLCs, bus systems, two-wire communication, networks
  • Deutsche Bahn: track heating, signal boxes, PLCs
  • Contract type: employee
Jan 1993 - Jul 1994
7 months
Koblenz, Germany

Organization

NatureOne Festival

Insight into event organization and commercial operations.

Jan 1992 - Dec 1993
1 year

Owner

NewMedia

Self-employed owner and managing director in concert business.

Apr 1992 - Dec 1992
9 months
Koblenz, Germany

Journeyman Electrician

Elektro-Pretz

Journeyman in modern electrical installations for private and commercial clients (PLCs, modern bus communication, etc.)

  • Contract type: employee

Summary

Because working with an expert in design, consulting, leadership, and updates in projects pays off.

As a consultant, I support projects with focuses like project/rollout management, BCM/BCP (Business Continuity Management & Planning), ITSM (IT Service Management), release, license, and change management, as well as DevOps and hands-on work.

Consulting for professional IT project management and IT service management of large projects. Developing strategies, plans, actions, activities, or processes, as well as ensuring IT operations in large projects. Continuous process improvement in software deployment and system administration for large projects.

Languages

German
Native
English
Advanced
French
Advanced

Education

Oct 1995 - Jun 1997
Lorem ipsum dolor sit amet

Studies through pre-diploma · Business Administration

Oct 1992 - Jun 1992

Elektro-Pretz, Koblenz

Apprenticeship as electrician (journeyman certificate) · Electrical Installation · Germany

European University of Applied Sciences Hamburg

Distance learning, specialization: business informatics · European Business Administration · Germany

Certifications & licenses

Microsoft Certified Solutions Associate: Windows Server 2008

Microsoft Certified IT Professional: Windows 7 Enterprise Desktop Administrator

Microsoft Certified Technology Specialist: Windows 7

ITIL v2 & v3

PRINCE2

TrendMicro Specialist

HERMES

Microsoft Certified IT Professional: Windows Server 2008 Enterprise Administrator

Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory

Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure

Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure

Microsoft Certified Trainer 2007/2008

IPMA

PMI/GPM

Microsoft Certified IT Professional: Enterprise Support Technician on Vista

Microsoft Certified Technology Specialist: on Vista

Microsoft Certified Systems Administrator 2003: Security

Microsoft Certified Systems Engineer 2003: Security

Microsoft Office Certified Master Instructor 2002/2003

Microsoft Office Certified Expert 2002/2003

Microsoft Office Certified Master Specialist 2002/2003

Microsoft Office Certified Specialist 2002/2003

Microsoft Certified Desktop Support Technician XP

ECDL

Microsoft Certified Systems Administrator 2003

Microsoft Certified Systems Engineer 2003

Microsoft Certified Professional 2000/XP

CompTIA A+

CompTIA N+

CompTIA Security+

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