Product Owner IT Services / Solution Architect

Product Owner IT Services up to SECRET:

• Create product vision
• Assign Scrum teams
• Coordinate and align with stakeholders
• Harmonize processes across initiatives

Solution Architect for central service delivery up to SECRET:

• Create security concept for classified data
• Plan service changes to underpinning services
• Design secure infrastructures
• Requirements management

• Define and document approach towards migration
• Manage and direct tasks
• Stakeholder Management
• Quality assurance

Project setup "DLP Data Loss Prevention" (September 2019 - 03/2020):

• Plan a project to create the detailed plan for company-wide DLP implementation

Project management "EndPoint & Mobile Security" (January 2019 - 03/2020):

• €4.3M budget
• Full project management within the SHIELD cybersecurity program
• RFI, RFP
• Security requirement management
• Threat management
• Risk management
• Drafting documents within the ISMS policy framework
• Planning and implementing security measures
• Advising on mobile security
• Project controlling and reporting
• Presenting results to C-level

Advisory role to the division management and the departments of the division (June 2014 – November 2017):

• Service Operations & Infrastructure division
• Receiving and evaluating requirements from the business
• Coordinating the project charter with other divisions
• Coordinating budget planning
• Creating concepts
• Integrating the division into the newly established architecture management
• Integrating the division into the ITSM toolset ServiceNow
• Representing the division's concerns in governance committees
• Process consulting and design for internal division processes
• Developing an automation agenda for the division's services
• Representing the SO&I division in SAP digitization projects

Interim Team Lead Client Management (June 2017 – November 2017):

• Ensuring production operation after losing 80% of FTE
• Staffing external support
• Integrating new team members
• Documenting client management systems/processes for ISO 27000 certification
• Documenting client management systems/processes for transitioning the company into a service organization
• Realigning and expanding the project portfolio in coordination with ongoing strategy programs
• Project management Windows 10 migration (Prince2)
• Project management Application Portfolio Management (Prince2)
• Presenting the topic in governance committees following COBIT 5
• Project management of Empirum migration to MS SCCM (Prince2)
• Project management Client as a Service (global hardware and client software provisioning) (Prince2)
• Presenting the topic in governance committees following COBIT 5
• Project management of setting up a test center for client computing (including test procedure definition) (Prince2)
• Endpoint protection for clients
• Patch management

Migration and functional enhancement of room booking systems and meeting rooms (April 2017 – November 2017 Consulting):

• Extending the existing room booking systems
• Planning the migration of room booking systems from IBM Domino to O365
• Integrating room electronics into the booking process (e.g., touch panels for access control)
• Integrating open space architecture concepts into the new systems

Project management for introducing Atlassian Confluence & JIRA in the SO&I division (March 2017 – November 2017):

• Following Prince2
• Defining the functional scope
• Creating a value hypothesis
• Designing the lifecycle model
• Organizing workshops and commissioning interactive training content
• Conducting Agile and Lean training for leadership

Project management IAM (Identity & Access Management) (January 2017 – April 2017):

• Expansion (IBM ISIM)
• Expanding the organizational scope from 7,000 to 40,000 users
• Taking over service ownership
• Designing SLAs
• Rebuilding an IAM system based on IBM ISIM
• Developing an IAM strategy
• Creating project requirements
• Creating a security concept
• Conducting a risk analysis (actual vs. target)
• Presenting the topic in a security governance committee according to COBIT 5
• Presenting the topic to employee participation committees
• Aligning with other strategy projects
• Integrating into existing SAP HR and ServiceNow systems
• Managing the project in all aspects during the initiation phase except procurement
• Following Prince2

Consultant: Designing test management for mobile infrastructure (October 2016 – January 2016):

• Presenting the topic in governance committees following COBIT 5
• Presenting the topic in governance committees following COBIT 5

Consultant for shared department processes as a template for the SO&I division (September 2016 – November 2017):

• Identifying which processes should be standardized
• Prioritizing which processes to standardize and when
• Discussing with all stakeholders what has already been done with what tools, and which processes to address next
• Developing a synthesis of these approaches in terms of processes and tools
• Implementing common processes and tools
• Reviewing for rollout across the entire division

Project management enterprise fileshare with Microsoft SharePoint integration (June 2015 – July 2016):

• Meeting the additional security requirements against the planned Office 365 solution
• Presenting the topic in governance committees following COBIT 5
• Evaluating storage solutions for very high security needs (M&A, patents, classified data)
• Following Prince2

Migration of MDM system from Good to MobileIron (July 2015 – December 2016):

• Automating the migration of about 6,000 users
• Involving global mobile infrastructure support

Product Owner: Distributed modern application platform (2014 – November 2017):

• Building a platform for marketing applications based on an externally developed framework using Node.js, CouchDB, and Neo4J
• 3,000 users across 4 applications
• Project approach: Scrum, Kanban, Scrumban

Connecting apps to the enterprise SAP environment with Fiori (2014 – November 2017):

• Planning the pilot project
• Initiating and coordinating the second attempt with a successful integration into the SAP environment
• Identifying, gathering, and coordinating subsequent activities with SAP colleagues

Consultant migration of ordering processes for EMM services to ServiceNow (2014 – November 2017):

• Requirements engineering and process definition
• Test management including designing test scripts and test cases

Project Manager building global support mobile infrastructure (2013 – 2017):

• According to ITIL Service Operations
• Establishing communication across continents and time zones
• Creating and coordinating an international collaboration framework with all relevant stakeholders (e.g., works council)
• Following Prince2

Project management/consultant improving internal mobile infrastructure processes (2013 – 2017):

• Setting up enterprise wikis on Atlassian Confluence
• Setting up a Kanban board for work control
• Implementing simple processes based on email and Atlassian JIRA
• These processes have since been recognized as the standard for use across the entire division

Consultant: Developing mobility topics at two DAX corporations (2012 – November 2017):

• Advising on governance according to COBIT 5 and processes based on ITIL and Prince2
• Advising in service management on service design, service transition, service operations, and continual service improvement
• Advising on IT security for the mobile platform being developed
• Creating a security concept (SeCon) for mobile service
• Evaluating systems to improve IT security
• Creating and updating the documentation required for ISO 27000 certification of the mobile service for the new ISMS
• Creating various documentation for mobile services from business requirements to operational and service billing descriptions
• Advising on the evaluation of EMM products
• Idea, specification, and project management of user management via the product API (Afaria, Good for Enterprise, Good Dynamics, MobileIron)

Working on building the application development platform for mobile devices (2012 – November 2017):

• Advising on evaluating development platforms
• Participating in SAP SUP/SMP pilot projects
• Project management for Mocana and Samsung Knox evaluation

• Testing various applications
• Further development of the Winter Service application
• Further development of the prequalification app for service providers

• Preparation of a migration from Lotus Notes to MS Excel
• Creation of an application catalog
• Automation of application complexity analysis
• Identification of functional gaps between base and target architecture

• Team leader of Notes development for private banking (4 employees)
• Project lead for SAP BW project (Sales MIS)
• Program management of a family of CRM applications
• Project lead and development of a project management solution for fund projects with Lotus Notes/Domino, MS SQL Server
• Migration of various CRM Notes databases to Siebel
• Migration of applications to an Outlook/Exchange environment

• Leading the Groupware department within the company with tasks in administration, coordination, planning, software development, and maintenance (3 employees)

• Reengineering and automation of administrative processes in Notes/Domino
• System administration of Lotus Notes/Domino 4.6 and R5
• Set up a section of a user help desk
• Migration projects (products, operating systems, versions)
• Consolidation of the hierarchical naming system
• Implementation of various interfaces (LEI, LotusScript, Java, COM) to DB2, SAP, Oracle, ...)

• Further development of a database for drug approval

• Migration from Novell Netware to Microsoft NT
• Development of log-in scripts using Kixtart