Samet Polat - Technical Product Owner & Rollout Manager

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Flörsheim am Main, Germany

Experience

Jun 2025 - Oct 2025

5 months

Nuremberg, Germany

Technical Product Owner & Rollout Manager

EY

Functional leadership as Product Owner for the DMS module in an agile multi-team setup
Coordination of the nationwide rollout including requirements management and roadmap development
Setting up and maintaining the product backlog with a focus on scalability, user-friendliness and data protection
Conducting sprint reviews, refinements and stakeholder demos with over 15 involved units
Developing a rollout and training concept for a successful introduction in over 200 government offices
Introducing a reporting and monitoring dashboard to measure usage success
Close collaboration with architecture, QA and operations to ensure integration into the existing system environment

Mar 2025 - Aug 2025

6 months

Technical Project Manager / ITSM Consultant – Service Management Systems

Lower Saxony Central Police Directorate

Product ownership of service processes (incident, change, service request) in the police Jira system
Building complex Jira/Confluence structures to map service responsibility for over 15 dispatch centers
Developing custom JQL reports & dashboards to manage SLAs, escalations and error types
Implementing a unified categorization of incidents and error classes, impact levels, etc.
Creating and maintaining a master view for IT tickets including monthly and year-to-date comparisons per dispatch center
Process consulting to optimize ticket quality, error classification and internal workflows
Close coordination with specialist departments, IT operations and third-level support

Sep 2024 - May 2025

9 months

Dubai, United Arab Emirates

AI Consultant

Poljects Digital Consulting and Services

Designing and building a low-code automation framework to digitize HR and recruiting processes
Developing AI-powered matching algorithms for automated evaluation of candidate profiles
Implementing intelligent workflows for automatic appointment scheduling, email communication and follow-up
Integration into existing CRM and HR systems (e.g. Airtable, Notion, Gmail, Slack)
Conducting client workshops for process analysis and deriving suitable AI use cases
Reducing manual processing steps by up to 70%, improving time-to-hire
Developing monitoring dashboards for real-time tracking of automation results

Feb 2024 - Mar 2025

1 year 2 months

Frankfurt am Main, Germany

Project Manager for ITSM & ServiceNow Integration

ETL Logistics & BTW Group

Implementing ServiceNow IT Service Management (ITSM) to standardize and automate incident, problem and change management processes
Increased productivity by 30% through faster ticket processing via automated workflows and 20% fewer support inquiries thanks to a self-service portal
Leading technical coordination between internal IT teams, external developers and the ServiceNow partner
Developing a central self-service portal for ticket creation for over 400 employees worldwide
Setting up automated workflows for escalations and approvals in line with SLA requirements
Creating a reporting dashboard for management with an interface to Power BI
Optimizing IT support costs by 15% through process standardization

Nov 2023 - Nov 2024

1 year 1 month

Frankfurt am Main, Germany

Chief of Staff & Product Owner

Lufthansa Airlines

Developing a token-based loyalty program for Lufthansa employees within a health app
Managing a creative team to implement a corporate health strategy pilot project and overseeing the intranet in AEM
Introducing a 360° Power BI dashboard that made management decisions 25% more efficient
Implementing an agile governance model that reduced process times by 30%
Consulting in a high-risk environment to boost productivity and collaboration in working groups
Organizing on-site events for a total of 10,000 people

Jun 2023 - Jan 2024

8 months

Munich, Germany

Client Service Director

E.ON

Responsible for developing 10 data-driven campaigns with a total volume of €5 million
Implemented a cross-selling approach between tariffs & solutions, increasing conversion rate by 20%
Achieved 100% real-time transparency on campaign performance to boost ad productivity
Optimized internal governance models and increased campaign productivity by 14%
Planned and executed prize draw campaigns for 25 million households
Branded and developed a new natural gas product; comprehensive digital marketing strategy for 2 years

Nov 2021 - Jun 2023

1 year 8 months

Munich, Germany

Digital Project Manager & Agile Scrum Master

Hartmann

Led the design relaunch of the B2C e-commerce shop for hartmann-direct, increasing revenue by 40%
Optimized the customer journey, reducing checkout abandonment rate by 25%
Introduced a customizable loyalty program with a 3-tier point system
Developed an eDetailing app for sales with Salesforce integration, used by 500 sales reps worldwide
Cut prep time for sales staff by 50% with a centralized digital product presentation
Increased customer appointments by 25% per week through mobile use & automated documentation
Faster rollout in 10 international markets thanks to a scalable app architecture
Reduced printing and shipping costs by 70%; lower training costs; higher close rate through data-driven arguments
Migrated 10,000 pages to Adobe Experience Manager platform
Conducted 50 user interviews and created 6 customer journeys

Mar 2021 - Nov 2021

9 months

Frankfurt am Main, Germany

Product Owner-Proxy

VDE

Designed and implemented an AI-based search engine for centralized knowledge management
Managed stakeholders at board level to ensure strategic goals
Led cross-functional teams (IT, development, UX design) for seamless implementation
Conducted user journeys and use case analyses to improve usability and customer experience

Mar 2021 - Jun 2021

4 months

Munich, Germany

Campaign Manager

MAN Truck & Bus SE

Strategically planned and executed the digital Truck Life Hotels campaign to promote the MAN Truck Service network
Launched the MAN Driver App
Ran the 50-year MAN marketing campaign, increasing reach by 12% across social media and TV
Led an interdisciplinary team of 8 experts in UX/UI, social media, and marketing
Optimized B2B and B2C communication, improving lead conversion rate by 28%

Jan 2020 - Present

6 years 1 month

PO-Proxy for HR Service Delivery Automation via ServiceNow

Sodexo Central Europe

Owned the product as PO-Proxy for the rollout of ServiceNow HR Service Delivery (HRSD)
Designed the Employee Service Portal for easy interaction with HR processes, including mobile optimization
Ensured GDPR compliance and integrated with existing HCM systems (e.g., SAP SuccessFactors)
Conducted user acceptance tests (UAT) and trained key users
Migrated and relaunched 3 corporate websites; managed various intranets & developed several catering websites
SEO optimization and content strategy for all DACH markets and EMEA

Jan 2018 - Feb 2020

2 years 2 months

Frankfurt am Main, Germany

Director Client Services

ijuice Agentur GmbH

Strategic digital consulting for the Hessian Ministry of Labor
Developed an omnichannel campaign for citizen communication, increasing reach by 300 %
Implemented a digital job fair for long-term unemployed, boosting placement rate by 27 %
Led 5 major projects with budgets over €1.5 million in the public and private sectors
Managed 12 key accounts, including energy suppliers & telecommunications
Introduced a new CRM strategy, increasing customer lifetime value by 35 %

Jan 2015 - Dec 2017

3 years

Frankfurt am Main, Germany

Key Account Manager

ijuice Agentur GmbH

Built and managed 10 key accounts in healthcare, automotive, retail, finance, and tourism
Optimized cross-selling strategies, increasing revenue by 30 %
Responsible for over 50 digital campaigns, with an average engagement rate of 25 %
Implemented a data-driven reporting system, boosting campaign management efficiency by 50 %

Apr 2013 - Dec 2014

1 year 9 months

Frankfurt am Main, Germany

Project Manager

ijuice Agentur GmbH

Led 15 digital projects and introduced agile methodologies (Scrum, Kanban), reducing project timelines by 30 %
Directed a multidisciplinary team of 10 experts
Migrated and implemented new CMS and CRM systems, increasing conversion rate by 22 %
Delivered 20 workshops and training sessions on digital tools and processes

Summary

I make the complex simple and build bridges between technology, strategy and business impact. With over 15 years of experience in digital agencies, corporations and international projects, I help companies tackle their digital challenges – from AI-powered solutions and agile transformations to optimizing digital processes.

Skills

Project Management:

Agile Coaching
Chief Of Staff
Workshops
Scrum Mastering
Safe Rollouts
Pmo Lead
Itil
Xp
Kanban
Lean

Technical:

Requirements Engineering
Ecommerce
Content Management Systems
Web Development
App Development
Custom Development
Ai Automation

Consulting:

Stakeholder Management
Resilience
Customer Development Plans
Okrs
Po Proxy
Management Consulting
Empathy
Research & Business Development
Digital Strategy
Productivity Improvement
Cost Optimization

Marketing & Sales:

Marketing Strategy
Crm Systems
Performance Marketing
Seo/sea
Content Creation
Content Strategy

Process & Governance:

Business Process Mapping
Agile Processes

User Centricity:

User Journeys
User Experience (Ux)
User Research
User Interviews
Accessibility

Project Management Tools:

Atlassian Cloud
Jira
Confluence
Microsoft Azure Devops
Monday
Trello
Microsoft Projects
Asana
Ms Teams
Slack

Crm & Marketing Tools:

Salesforce
Pipedrive
Hubspot
Lemlist
Surfe
Dotdigital
Cleverreach

Ai & Prompting:

Chatgpt
Notebooklm
Deepseek
Claude Ai
Perplexity
Gamma.ai
Manus.ai
Mindshare
Dall-e 2
Firefly
Midjourney

Business Process Management Tools:

Mural
Miro
Camunda
Sap Signavio
Prox

Data & Analytics:

Microsoft Power Bi
Tableau
Excel
Numbers
Spss

Cms:

Wordpress
Typo3
Jahia
Sitecore
Kirby
Processwire
Adobe Experience Manager
Shopify
Drupal

Staffing & Hr:

Troi
Proad
Float
Personio
Servicenow Hr

Seo & Performance Marketing:

Google Analytics
Piano
Piwik
Matomo
Google Ads
Tag Manager
Linkedin
Meta
Instagram Ads
Facebook Ads
Sistrix

Techstack:

Php
Css
Html
Python
Aws
Azure
Make.com
Databricks
Sap
Kubernetes
Docker

Creative:

Adobe Creative Suite
Photoshop
Illustrator
Affinity Designer
Powerpoint
Canva

Languages

German

Native

Turkish

Native

English

Advanced

Education

Oct 2021 - Jun 2022

State of Rhineland-Palatinate

Second State Exam · Economics & Politics · Wallertheim, Germany

Oct 2013 - Jun 2015

Goethe University Frankfurt

First State Exam · Economics & Politics, Education, History & Mathematics · Frankfurt, Germany

Oct 2012 - Jun 2017

Goethe University Frankfurt

B.A. · Sociology, Political Science & Public Administration · Frankfurt, Germany

Certifications & licenses

PMI Agile Certified Practitioner

Project Management Institute Pennsylvania, US

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Experience

Technical Product Owner & Rollout Manager

EY

Technical Project Manager / ITSM Consultant – Service Management Systems

Lower Saxony Central Police Directorate

AI Consultant

Poljects Digital Consulting and Services

Project Manager for ITSM & ServiceNow Integration

ETL Logistics & BTW Group

Chief of Staff & Product Owner

Lufthansa Airlines

Client Service Director

E.ON

Digital Project Manager & Agile Scrum Master

Hartmann

Product Owner-Proxy

VDE

Campaign Manager

MAN Truck & Bus SE

PO-Proxy for HR Service Delivery Automation via ServiceNow

Sodexo Central Europe

Director Client Services

ijuice Agentur GmbH

Key Account Manager

ijuice Agentur GmbH

Project Manager

ijuice Agentur GmbH

Summary

Skills

Languages

Education

State of Rhineland-Palatinate

Second State Exam · Economics & Politics · Wallertheim, Germany

Goethe University Frankfurt

First State Exam · Economics & Politics, Education, History & Mathematics · Frankfurt, Germany

Goethe University Frankfurt

B.A. · Sociology, Political Science & Public Administration · Frankfurt, Germany

Certifications & licenses

PMI Agile Certified Practitioner

Project Management Institute Pennsylvania, US

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