Samet Polat - Technical Product Owner & Rollout Manager

Q: Where is Samet based?

Samet is based in Flörsheim am Main, Germany .

Q: What languages does Samet speak?

Samet speaks the following languages: German (Native), Turkish (Native), English (Advanced) .

Q: How many years of experience does Samet have?

Samet has at least 12 years of experience. During this time, Samet has worked in at least 13 different roles and for 11 different companies . The average length of individual experience is 11 months . Note that Samet may not have shared all experience and actually has more experience.

Q: What is Samet's latest experience?

Samet's most recent position is Technical Product Owner & Rollout Manager at EY .

Q: What companies has Samet worked for in recent years?

In recent years, Samet has worked for EY , Central Police Directorate of Lower Saxony , Poljects Digital Consulting and Services , ETL Logistics & BTW Group , and Lufthansa Airlines .

Q: Which industries is Samet most experienced in?

Samet is most experienced in industries like Food and Beverage , Healthcare , and Automotive . Samet also has some experience in Retail , Energy , and Government and Public Administration .

Q: Which business areas is Samet most experienced in?

Samet is most experienced in business areas like Marketing , Project Management , and Information Technology (IT) . Samet also has some experience in Human Resources (HR) , Sales , and Customer Service .

Q: Which industries has Samet worked in recently?

Samet has recently worked in industries like Food and Beverage , Healthcare , and Professional Services .

Q: Which business areas has Samet worked in recently?

Samet has recently worked in business areas like Information Technology (IT) , Human Resources (HR) , and Marketing .

Recommended expert

Flörsheim am Main, Germany

Experience

Jun 2025 - Oct 2025

5 months

Nuremberg, Germany

Technical Product Owner & Rollout Manager

EY

Provided leadership as Product Owner for the DMS module in an agile multi-team setup
Coordinated the nationwide rollout including requirements management and roadmap development
Built and maintained the product backlog focusing on scalability, usability and data protection
Conducted sprint reviews, refinements and stakeholder demos with over 15 involved teams
Developed a rollout and training concept for successful launch at over 200 government agencies
Introduced a reporting and monitoring dashboard to measure usage success
Worked closely with architects, QA and operations to ensure integration into the existing system landscape

Mar 2025 - Aug 2025

6 months

Technical Project Manager / ITSM Consultant – Service Management Systems

Central Police Directorate of Lower Saxony

Acted as product owner for service processes (Incident, Change, Service Request) in the police Jira system
Built complex Jira/Confluence structures to map service responsibilities for over 15 control centers
Developed custom JQL reports and dashboards to manage SLAs, escalations and error types
Implemented a unified categorization of incidents and error classes, impact levels, etc.
Created and maintained a master view for IT tickets including monthly and year-to-date comparisons per control center
Provided process consulting to optimize ticket quality, error classification and internal workflows
Coordinated closely with business units, IT operations and third-level support

Sep 2024 - May 2025

9 months

Dubai, United Arab Emirates

AI-Consultant

Poljects Digital Consulting and Services

Designed and built a low-code automation framework to digitize HR and recruiting processes
Developed AI-powered matching algorithms for automated candidate profile evaluation
Implemented intelligent workflows for automatic appointment scheduling, email communication and follow-up
Integrated with existing CRM and HR systems (e.g. Airtable, Notion, Gmail, Slack)
Conducted client workshops for process analysis and identification of suitable AI use cases
Reduced manual steps by up to 70% and improved time-to-hire
Developed monitoring dashboards for real-time tracking of automation results

Feb 2024 - Mar 2025

1 year 2 months

Frankfurt am Main, Germany

Project Manager for ITSM & ServiceNow Integration

ETL Logistics & BTW Group

Deployed ServiceNow IT Service Management (ITSM) to standardize and automate incident, problem and change management processes
Increased productivity: tickets processed 30% faster with automated workflows and 20% fewer support inquiries thanks to a self-service portal
Led technical coordination between internal IT teams, external developers and the ServiceNow partner
Developed a central self-service portal for ticket creation for over 400 employees worldwide
Built automated workflows for escalations and approvals, considering SLA requirements
Created a management reporting dashboard with Power BI integration
Reduced IT support costs by 15% through process standardization

Nov 2023 - Nov 2024

1 year 1 month

Frankfurt am Main, Germany

Chief of Staff & Product Owner

Lufthansa Airlines

Developed a token-based loyalty program for Lufthansa employees within a health app
Led a creative team to implement a corporate health strategy pilot project and manage the intranet in AEM
Introduced a 360° Power BI dashboard that made management decisions 25% more efficient
Implemented an agile governance model that reduced process times by 30%
Advised in high-risk environments to boost productivity and collaboration in working groups
Organized on-site events for a total of 10,000 attendees

Jun 2023 - Jan 2024

8 months

Munich, Germany

Client Service Director

E.ON

Responsible for developing 10 data-driven campaigns with a total volume of €5 million
Implemented a cross-selling approach between tariffs & solutions, increasing the conversion rate by 20%
100% real-time transparency over campaign performance to improve advertising productivity
Optimized internal governance models and increased campaign productivity by 14%
Planned and executed sweepstakes campaigns for 25 million households
Branding and development of a new natural gas product; comprehensive digital marketing strategy for 2 years

Nov 2021 - Jun 2023

1 year 8 months

Munich, Germany

Digital Project Manager & Agile Scrum Master

Hartmann

Led the design relaunch of the B2C eCommerce shop for hartmann-direct, increasing revenue by 40%
Optimized the customer journey, reducing the checkout abandonment rate by 25%
Introduced a customizable loyalty program with a 3-tier point system
Developed an eDetailing app for sales with Salesforce integration, used by 500 sales representatives worldwide
50% less preparation time for sales staff through centralized digital product presentation
25% more customer meetings per week through mobile usage & automated documentation
Faster rollout in 10 international markets thanks to scalable app architecture
Reduced printing and shipping costs by 70%; lower training costs; higher closing rate through data-driven arguments
Content migration of 10,000 pages to Adobe Experience Manager platform
Conducted 50 user interviews and created 6 customer journeys

Mar 2021 - Nov 2021

9 months

Frankfurt am Main, Germany

Product Owner-Proxy

VDE

Designed and implemented an AI-based search engine for centralized knowledge management
Managed stakeholder relations at board level to ensure strategic objectives
Led cross-functional teams (IT, development, UX design) for seamless implementation
Conducted user journeys and use case analyses to optimize usability and customer experience

Mar 2021 - Jun 2021

4 months

Munich, Germany

Campaign Manager

MAN Truck & Bus SE

Strategically planned and executed the digital Truck Life Hotels campaign to promote the MAN Truck Service network
Launched the MAN Driver App
Executed the 50 Years of MAN marketing campaign, increasing reach by 12% across social media and TV
Managed an interdisciplinary team of 8 experts in UX/UI, social media, and marketing
Optimized B2B and B2C communications, improving the lead conversion rate by 28%

Jan 2020 - Present

6 years 2 months

PO-Proxy for HR Service Delivery Automation via ServiceNow

Sodexo Central Europe

Product responsibility as PO-Proxy for the introduction of ServiceNow HR Service Delivery (HRSD)
Designed the employee service portal for easy interaction with HR processes, including mobile optimization
Ensured GDPR compliance and integration with existing HCM systems (e.g. SAP SuccessFactors)
Conducted user acceptance tests (UAT) and trained key users
Migrated and relaunched 3 corporate websites; managed various intranets & developed multiple catering websites
SEO optimization and content strategy for all DACH markets & EMEA

Jan 2018 - Feb 2020

2 years 2 months

Frankfurt am Main, Germany

Director Client Services

ijuice Agentur GmbH

Strategic digital consulting for the Hessian Ministry of Labor
Developed an omnichannel campaign for citizen communication, increasing reach by 300%
Implemented a digital job fair for the long-term unemployed, increasing placement rate by 27%
Led 5 major projects with budgets over €1.5 million in the public and private sectors
Managed 12 key accounts, including energy providers & telecoms
Introduced a new CRM strategy, increasing customer lifetime value by 35%

Jan 2015 - Dec 2017

3 years

Frankfurt am Main, Germany

Key Account Manager

ijuice Agentur GmbH

Built and managed 10 key accounts in healthcare, automotive, retail, finance, and tourism
Optimized cross-selling strategies, increasing sales by 30%
Oversaw over 50 digital campaigns, with an average engagement rate of 25%
Implemented a data-driven reporting system, boosting campaign efficiency by 50%

Apr 2013 - Dec 2014

1 year 9 months

Frankfurt am Main, Germany

Project Manager

ijuice Agentur GmbH

Led 15 digital projects and introduced agile methods (Scrum, Kanban), reducing project timelines by 30%
Managed a multidisciplinary team of 10 experts
Migrated and implemented new CMS and CRM systems, increasing conversion rates by 22%
Conducted 20 workshops and training sessions on digital tools and processes

Summary

I make the complex simple and build bridges between technology, strategy and business impact. With over 15 years of experience in digital agencies, corporations and international projects, I help companies overcome their digital challenges – from AI-powered solutions and agile transformations to optimizing digital processes.

Skills

Project Management:

Agile Coaching
Chief Of Staff
Workshops
Scrum Mastering
Safe Rollouts
Pmo Lead
Itil
Xp
Kanban
Lean

Technical:

Requirements Engineering
Ecommerce
Content Management Systems
Web Development
App Development
Custom Development
Ai Automation

Consulting:

Stakeholder Management
Resilience
Customer Development Plans
Okrs
Po Proxy
Management Consulting
Empathy
Research & Business Development
Digital Strategy
Productivity Improvement
Cost Optimization

Marketing & Sales:

Marketing Strategy
Crm Systems
Performance Marketing
Seo/sea
Content Creation
Content Strategy

Process & Governance:

Business Process Mapping
Agile Processes

User Centricity:

User Journeys
User Experience (Ux)
User Research
User Interviews
Accessibility

Project Management Tools:

Atlassian Cloud
Jira
Confluence
Microsoft Azure Devops
Monday
Trello
Microsoft Projects
Asana
Ms Teams
Slack

Crm & Marketing Tools:

Salesforce
Pipedrive
Hubspot
Lemlist
Surfe
Dotdigital
Cleverreach

Ai & Prompting:

Chatgpt
Notebooklm
Deepseek
Claude Ai
Perplexity
Gamma.ai
Manus.ai
Mindshare
Dall-e 2
Firefly
Midjourney

Business Process Management Tools:

Mural
Miro
Camunda
Sap Signavio
Prox

Data & Analytics:

Microsoft Power Bi
Tableau
Excel
Numbers
Spss

Cms:

Wordpress
Typo3
Jahia
Sitecore
Kirby
Processwire
Adobe Experience Manager
Shopify
Drupal

Staffing & Hr:

Troi
Proad
Float
Personio
Servicenow Hr

Seo & Performance Marketing:

Google Analytics
Piano
Piwik
Matomo
Google Ads
Tag Manager
Linkedin
Meta
Instagram Ads
Facebook Ads
Sistrix

Tech Stack:

Php
Css
Html
Python
Aws
Azure
Make.com
Databricks
Sap
Kubernetes
Docker

Creative:

Adobe Creative Suite
Photoshop
Illustrator
Affinity Designer
Powerpoint
Canva

Languages

German

Native

Turkish

Native

English

Advanced

Education

Oct 2021 - Jun 2022

State of Rhineland-Palatinate

Second State Exam · Economics & Politics · Wallertheim, Germany

Oct 2013 - Jun 2015

Goethe University Frankfurt

First State Exam · Economics & Politics, Education, History & Mathematics · Frankfurt, Germany

Oct 2012 - Jun 2017

Goethe University Frankfurt

B.A. · Sociology, Political Science & Public Administration · Frankfurt, Germany

Certifications & licenses

PMI Agile Certified Practitioner

Project Management Institute Pennsylvania, US

Profile

Created

July 2023

Last Update

January 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Samet based?

Samet is based in Flörsheim am Main, Germany.

What languages does Samet speak?

Samet speaks the following languages: German (Native), Turkish (Native), English (Advanced).

How many years of experience does Samet have?

Samet has at least 12 years of experience. During this time, Samet has worked in at least 13 different roles and for 11 different companies. The average length of individual experience is 11 months. Note that Samet may not have shared all experience and actually has more experience.

What roles would Samet be best suited for?

Based on recent experience, Samet would be well-suited for roles such as: Technical Product Owner & Rollout Manager, Technical Project Manager / ITSM Consultant – Service Management Systems, AI-Consultant.

What is Samet's latest experience?

Samet's most recent position is Technical Product Owner & Rollout Manager at EY.

What companies has Samet worked for in recent years?

In recent years, Samet has worked for EY, Central Police Directorate of Lower Saxony, Poljects Digital Consulting and Services, ETL Logistics & BTW Group, and Lufthansa Airlines.

Which industries is Samet most experienced in?

Samet is most experienced in industries like Food and Beverage, Healthcare, and Automotive. Samet also has some experience in Retail, Energy, and Government and Public Administration.

Which business areas is Samet most experienced in?

Samet is most experienced in business areas like Marketing, Project Management, and Information Technology (IT). Samet also has some experience in Human Resources (HR), Sales, and Customer Service.

Which industries has Samet worked in recently?

Samet has recently worked in industries like Food and Beverage, Healthcare, and Professional Services.

Which business areas has Samet worked in recently?

Samet has recently worked in business areas like Information Technology (IT), Human Resources (HR), and Marketing.

What is Samet's education?

Samet holds a Bachelor in Sociology, Political Science & Public Administration from Goethe University Frankfurt.

Does Samet have any certificates?

Samet has 1 certificate: PMI Agile Certified Practitioner.

What is the availability of Samet?

Samet is immediately available full-time for suitable projects.

What is the rate of Samet?

Samet's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.