Reinhard Gefing - IT Infrastructure / User Management

Q: Where is Reinhard based?

Reinhard is based in Raunheim, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Reinhard speak?

Reinhard speaks the following languages: German (Native), English (Advanced) .

Q: How many years of experience does Reinhard have?

Reinhard has at least 18 years of experience. During this time, Reinhard has worked in at least 8 different roles and for 8 different companies . The average length of individual experience is 2 years . Note that Reinhard may not have shared all experience and actually has more experience.

Q: What is Reinhard's latest experience?

Reinhard's most recent position is IT Infrastructure / User Management at UMF – University Medical Center Frankfurt .

Q: What companies has Reinhard worked for in recent years?

In recent years, Reinhard has worked for UMF – University Medical Center Frankfurt , Vacuumschmelze , Mewa , and Bauhaus Baumärkte .

Q: Which industries is Reinhard most experienced in?

Reinhard is most experienced in industries like Manufacturing , Automotive , and Healthcare . Reinhard also has some experience in Information Technology (IT) , Retail , and Banking and Finance .

Q: Which business areas is Reinhard most experienced in?

Reinhard is most experienced in business areas like Information Technology (IT) , Customer Service , and Procurement and Purchasing .

Q: Which industries has Reinhard worked in recently?

Reinhard has recently worked in industries like Manufacturing , Healthcare , and Information Technology (IT) .

Q: Which business areas has Reinhard worked in recently?

Reinhard has recently worked in business areas like Information Technology (IT) and Customer Service .

Recommended expert

Raunheim, Germany

Experience

Jul 2024 - Dec 2025

1 year 6 months

IT Infrastructure / User Management

UMF – University Medical Center Frankfurt

User account management and creation in Active Directory
Group management and modification in Active Directory
Permission management on file servers
Exchange/Outlook support
VPN setup
System and product support: Windows 10, Windows 11, Office 2019, Office 365, Active Directory, TeamViewer, RSA VPN, Microsoft Teams, RSA Security Console, Deep Discovery Mail Inspector, ServiceNow, Macmon

Oct 2022 - Jun 2024

1 year 9 months

IT Infrastructure / Client Management

Vacuumschmelze

User account management and creation in Active Directory
Group management and modification in Active Directory
Client management in Active Directory with Lansweeper and PowerShell
Update management with WSUS, Ivanti EPM and CMDB
Administration of Cisco Meraki devices
System and product support: Windows 10, Windows 11, Office 2019, Office 365, Cisco Secure Endpoint, Active Directory, TeamViewer, Cisco VPN, Microsoft Teams, Dell Latitude/OptiPlex, Ricoh printers, Apple iPhone 11–14

Sep 2021 - Sep 2022

1 year 1 month

On-site

Helpdesk / Onsite Support

Mewa

User account management and creation in Active Directory
Group management and modification in Active Directory
Management and customization of distribution groups in Exchange Server
1st–2nd level support
Remote and onsite support for users
Software installations (packaged and client-side)
Workstation setup and teardown
Asset management and warehouse coordination
Smartphone management and support
Dispatching and prioritizing tickets
System and product support: Windows 10, Office 2019/365, Active Directory, Bomgar, F5 VPN, Exchange Admin Center, Azure Cloud, MDM, MobileIron, AMI asset management, Microsoft Teams, HP EliteBook, ProBook, Ricoh printers, Apple iPhone 11–13

Aug 2020 - Jun 2021

11 months

Win 10 Migration / 2nd Level Support

Bauhaus Baumärkte

Coordinating technicians during device replacement
PC imaging installation via PXE
Transitioning users to Pulse Secure VPN
Creating user accounts and permissions
Troubleshooting Windows and software issues with Classic Desk
System and product support: Windows 10, Ivanti DSM, NetSupport Manager, Active Directory, Lotus Notes, Pulse Secure, Microsoft Teams, Classic Desk, Dell OptiPlex 7010–7080

Jun 2009 - Dec 2019

10 years 7 months

On-site

Rollout / Onsite Support

SK hynix Deutschland GmbH

Training users on migrating from Windows 7 to Windows 10
Software copying and support during device replacement
Laptop imaging installation
2nd level support for Windows, software and hardware based on tickets
Customizing laptops according to user data
Rolling out Dell hardware to Lenovo with data backup and software installation
Creating RSA tokens via trust center and administration through RSA Security Console
Hardware inventory in the asset management tool
VPN permission management and disk wiping according to German standards
Security scans for viruses
Cisco PBX system administration and device setup, as well as Cisco conference system
System and product support: MS Office, Outlook, Lotus Notes, Windows 7, Active Directory, SAP, CardBrowser, RSA Control Center, KillDisk, Trustcenter, Lenovo L560/L570/X260/M900/M910, Dell OptiPlex/Latitude

Jul 2008 - Aug 2008

2 months

Budapest, Hungary

Project GM / OPEL

Adam Opel AG

Troubleshooting in Windows, software and hardware areas using tickets
Installing images and personalizing new hardware based on user data
Diagnosing faulty hardware and liaising with suppliers
Setting up phones according to company standards
Supporting video streaming during meetings
Inventory management of IT stock and acting as backup for purchasing
System and product support: MS Office, Total Commander, Windows XP/7, Equitrac, Active Directory, SCCM, MABS, PADS, HP EliteBook, Elitedesk

Oct 2007 - Jun 2009

1 year 9 months

Rüsselsheim, Germany

Project GM / OPEL

Adam Opel AG

Troubleshooting in Windows and software areas, as well as Internet Explorer
Contacting product owners for software issues
Restoring files on the network
Dispatching wrongly assigned tickets
Software distribution via LANDesk Management Suite 9.5 and manual remote installations
Server accounting and capacity management
Assigning file permissions and creating folders on file servers
System and product support: Active Directory, LANDesk Management Suite, Kaspersky

Feb 2007 - Jun 2007

5 months

Frankfurt, Germany

Project Avaja/Tenovis

Avaja/ Tenovis

Troubleshooting in Windows and software areas, as well as Internet Explorer
Contacting product owners for software issues
Restoring files on the network
Dispatching wrongly assigned tickets
Software distribution via LANDesk Management Suite and manual remote installations
Server accounting and capacity management
Assigning file permissions and creating folders on file servers
Assigning permission groups in Active Directory (local and global)
Creating users including home shares and permissions
SLA reporting and regular meetings to improve processes and software
Handling DFS links and print/file access issues
Granting local admin rights after request review
Using the HPSM Ticket Center for reporting
System and product support: MS Office, Lotus Notes, Total Commander, LANDesk, VMPlayer, Windows XP, McAfee, Symantec, Adobe, Java, Active Directory, HP ITSM Service Manager, NetApp, Tivoli Backup Manager

Oct 2005 - Nov 2005

2 months

PC Rollout

Deka Bank

Image installation and pre-configuration of desktops
Planning and replacing PCs
Installing and configuring external peripherals
Data and profile backup
Distributing software packages
Setting up, installing and wiring new devices
Instructing users
System and product support: Dell, Matrix42, MS Office, Outlook, Acronis Image

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Manufacturing (12 years), Healthcare (1.5 years), Information Technology (1.5 years), Automotive (1.5 years), and Retail (1 year).

Manufacturing

Healthcare

Information Technology

Automotive

Retail

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Information Technology (17.5 years) and Customer Service (12 years).

Information Technology

Customer Service

Summary

I have over 15 years of experience in IT infrastructure and user management, handling everything from account and group administration in Active Directory to detailed VPN setups and asset management. I’ve supported environments in healthcare, education, and industry by troubleshooting, managing updates, and ensuring smooth software and hardware rollouts. I work hands-on with tools like Microsoft Teams, Windows, Office suites, and various security consoles, always focusing on reliable and secure system operations while adapting quickly to new challenges.

Skills

Hardware: Ibm, Compaq/hp, Dell, Intel, Desktops, Notebooks, Scsi, Printer, Isdn, Router, Switch, Modem, Server, Juniper, Firewall, Acs Console Server, Lenovo, Ricoh
Communication / Networks: Lan/wan, Fast Ethernet, Standard-ethernet, 3com, Cisco, Linksys, Netgear, Router, Protocol (Ftp, Http, Ipx/spx, Isdn, Tcp/ip)
Operating Systems: Windows Xp, Windows 2000, Vista, Windows 7, Linux, Windows 8, Windows 10, Windows 11
Other Solutions / Focus Areas: Strong Hardware Knowledge Of Pcs, Notebooks, Laser Printers, Peripherals And Smartphones; First, Second And Third Level Support; Error Analysis In The Windows And Software Area; Installation And Administration Of Common Microsoft Operating Systems And Applications; Mail Clients (Microsoft Outlook, Notes); Office Applications (Office 2016, 2019, 365); Remote Software (Lan Desk, Vnc, Vpn, Teamviewer, Win Rc); Configuration, Assembly And Commissioning Of Computer Systems; Software Distribution Via Ldsm, Matrix42, Tivoli, Sccm, Ivanti; Working With Ad (Users, Dfs, Groups, Permissions Etc.); Backup & Restore; Fileshare Administration; Bitlocker; Symantec Endpoint Protection; Apple Iphone (Mdm Management, Mobileiron); Vpn (Rsa Token, Cisco Anyconnect, F5, Pulse Secure, Checkpoint)
Project Roles: 1st–3rd Level Support, Rollout, Laptop Replacement, Backup & Restore, File Management, Prioritizer And Coordinator
Methods / Tools: Macmon, Rsa Security Console, Deep Discovery Mail Inspector, Service Now, Epm, Cmdb, Otrs, Microsoft Teams, Bomgar, Exchange Admin Center, Ivanti Dsm, Classic Desk, Microsoft Teams, Netsupport Manager, Pulse Secure, Checkpoint, Change Management, Service Center, Html, Vb, Linux/unix, Vi Editor, Ftp Server, Rdp, Vmware Workstation, Active Directory, Pushportal (Assignment Software), Sccm, Kaspersky Endpoint Security, Lan Desk Management Suite 9.5, Mcafee Epo Server, Cisco Anyconnect, Azure Cloud, Entra Id, Mobileiron, Lansweeper, Cisco Ise, Cisco Meraki, Powershell

Languages

German

Native

English

Advanced

Education

3-year apprenticeship as an IT specialist in system integration · IT Specialist in System Integration

Certifications & licenses

ITIL certificate

Profile

Created

February 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Reinhard based?

Reinhard is based in Raunheim, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Reinhard speak?

Reinhard speaks the following languages: German (Native), English (Advanced).

How many years of experience does Reinhard have?

Reinhard has at least 18 years of experience. During this time, Reinhard has worked in at least 8 different roles and for 8 different companies. The average length of individual experience is 2 years. Note that Reinhard may not have shared all experience and actually has more experience.

What roles would Reinhard be best suited for?

Based on recent experience, Reinhard would be well-suited for roles such as: IT Infrastructure / User Management, IT Infrastructure / Client Management, Helpdesk / Onsite Support.

What is Reinhard's latest experience?

Reinhard's most recent position is IT Infrastructure / User Management at UMF – University Medical Center Frankfurt.

What companies has Reinhard worked for in recent years?

In recent years, Reinhard has worked for UMF – University Medical Center Frankfurt, Vacuumschmelze, Mewa, and Bauhaus Baumärkte.

Which industries is Reinhard most experienced in?

Reinhard is most experienced in industries like Manufacturing, Automotive, and Healthcare. Reinhard also has some experience in Information Technology (IT), Retail, and Banking and Finance.

Which business areas is Reinhard most experienced in?

Reinhard is most experienced in business areas like Information Technology (IT), Customer Service, and Procurement and Purchasing.

Which industries has Reinhard worked in recently?

Reinhard has recently worked in industries like Manufacturing, Healthcare, and Information Technology (IT).

Which business areas has Reinhard worked in recently?

Reinhard has recently worked in business areas like Information Technology (IT) and Customer Service.

What is Reinhard's education?

Reinhard attended education in IT Specialist in System Integration.

Does Reinhard have any certificates?

Reinhard has 1 certificate: ITIL certificate.

What is the availability of Reinhard?

Reinhard is immediately available full-time for suitable projects.

What is the rate of Reinhard?

Reinhard's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.