Torsten Logemann - Onsite Support

Recommended expert

Bremen, Germany

Experience

Sep 2025 - Present

5 months

On-site

Onsite Support

SANA Klinikum Lübeck / SANA IT

Troubleshooting incidents/problems
Setting up users in AD
Asset maintenance
Client/software support
Documenting changes
Administrative tasks
Patching network
Fault finding
Dell hardware
Windows 11 rollout

Nov 2024 - Aug 2025

10 months

Cisco CallManager CUCM support and operations

Ariane Group

Troubleshooting incidents/problems
Setting up users in Jabber
Configuring phones
Installing and configuring conference systems
Maintaining call center solution UCCX
Upgrading CUCM to version 15.0
Setting up and maintaining CUCM
Password management
Hardware ordering
Asset maintenance
Documenting changes
Administrative tasks
Patching network
Fault finding

Mar 2024 - Oct 2024

8 months

Workstation software support and operations

BITMARCK / Cloudeteer GmbH

Troubleshooting incidents/problems
Creating BSI security and change requests
User support for client issues
Office 365 support
Service Line4

Nov 2023 - Feb 2024

4 months

Cisco CallManager support and operations

Ariane Group

Troubleshooting incidents/problems
Setting up users in Jabber
Configuring phones
Installing and configuring conference systems
Maintaining call center solution UCCX
Setup and maintenance
Password management
Hardware ordering
Asset maintenance
Documenting changes
Administrative tasks
Patching network
Fault finding

Jul 2023 - Oct 2023

4 months

IT ticket coordinator and first and second level support

NVL B.V. & Co. KG

Advising and coordinating the ticket processing team
Reviewing service level agreements (SLA)
Monitoring uptime, delivery time, response time and resolution time
Coordinating, qualifying and reviewing all incoming tickets
Consulting with department heads when clarification is needed
Checking correct routing and ensuring SLA-compliant processing
Analyzing and optimizing ticket quality
Creating standard ticket templates and establishing standard procedures
Providing feedback to managers regarding quality, completeness and speed

Mar 2022 - Jun 2023

1 year 4 months

First and Second Level Support

ABB Deutschland

First and second level support in the support center
Support for mobile devices and printers

Aug 2021 - Feb 2022

7 months

First and 2nd Level Supporter

CRIF GmbH Niederlassung Hamburg

User support for Windows 10 and Office 2016
AD user management
Client/software and application support
Use of Ivanti and custom software
OTRS ticket system

Oct 2020 - Jul 2021

10 months

Desk Site Support Engineer Service Delivery & Operations DE

Emerson Automation Solutions | AVENTICS GmbH

Support for Windows 10, Office 365, and Teams
Ivanti software deployment
Onsite user support in Laatzen
VoIP ezure/unitme, Cisco Jabber
Network and hardware support (Dell, printers)
Active Directory administration
ServiceNow ticket system

Feb 2020 - Sep 2020

8 months

First and 2nd Level Supporter

CRIFBÜRGEL Hamburg

Automic Enterprise Job Scheduling
Mobile device management with MobileIron
AD user management
Client/software and application support
Use of custom software
OTRS ticket system

Jul 2019 - Jan 2020

7 months

Service Desk First Level Supporter

Konrad Adenauer Stiftung

Logging and resolving incidents/issues
AD maintenance and user setup with permissions
Password management
Hardware ordering and asset management
Support ticket documentation
Incident management and software deployment
Client migration

Jul 2018 - Jun 2019

1 year

On-site

CISCO 2nd Level Supporter / Onsite Team Frankfurt

Commerzbank AG / BT Germany

CISCO CallManager VOIP support
Telephone rollouts and service requests
On-site telephony support and end-user configuration
Installation, configuration and testing of telephony hardware & software
Telephony and video conference services
Help desk for Coba Frankfurt
Contribution to incident and problem management
Configuration according to specifications and templates
Analysis and troubleshooting

Jul 2017 - Jun 2018

1 year

2nd Level Supporter

CRIFBÜRGEL Hamburg

Support for clients/software MS Windows 7 Pro and MS Office 2010
Migration to Office 2016 and SafeGuard disk encryption
Symantec and Juniper firewall client
Citrix client, remote support (TeamViewer, Dameware)
Cisco Jabber
Software distribution via Novell ZENWorks
Installation and configuration of Topix, Super Office and BAS
AD administration and ticket system OTRS
Inventory management with GLPI
Backup with Acronis
File/print server Windows 2012
Installation of PCs, notebooks, mobile devices and printers
Hardware moves

Jan 2013 - Jul 2017

4 years 7 months

Cisco CallManager second-level support and third-level VOIP Cisco telephony

Randstad Deutschland GmbH & Co.KG

Support for 2,500 users
Monitoring of lines
Ordering new data lines for new locations
Monitoring and asset management of existing sites
Closure and relocation of sites with hardware asset management
Ordering hardware (clients, phones, printers) for all sites
Provider switch and operation of 2 CUCMs in parallel
Application support (Andtek server/desktop, Cisco CallManager, Office products)

Jul 2010 - Dec 2012

2 years 6 months

Windows system administrator & third-level Citrix support

Randstad Deutschland GmbH & Co.KG

Replacement of thin clients (Igel to Fujitsu) and migration to Citrix with 3,000 clients
Managing logins and user rights
Troubleshooting and fault analysis
Synchronization with SAP IDM tool
Windows system administration and AD maintenance
Third-level Citrix support and server support
BlackBerry support
Use of Touchpaper and Helpline
SAP NetWeaver Identity Management

May 2010 - Jul 2010

3 months

Windows system administrator

Freudenberg Forschungsdienste KG

User management and AD maintenance
Client and notebook support
Master data maintenance IT asset management
OSD initial installation and support during moves
Manual software installations and first diagnosis of application and hardware faults
Support for standard and specialized software

Jan 2009 - Mar 2010

1 year 3 months

Windows System Administrator

Yacht Teccon Verwaltungs GmbH

User Administration and AD Maintenance
Client and Notebook Support
BlackBerry and Exchange 2003 Management
WSUS Administration
Support for Standard Software

Feb 2008 - Dec 2008

11 months

First and Second Level Support

HUK Coburg Versicherung

Support for Specialized Software HUK VisOffice 9.x
Management of 800 Pilot Users and 5000 Field Service Users
Peregrine Service Center
Password Management in OWA and AD
Password Token Client and Cisco VPN Client Installation
SQL Server 2005 Installation

Nov 2007 - Jan 2008

3 months

Floorwalker Task Force

Rolls-Royce Deutschland Ltd & Co KG

Hardware Refresh (HP)
SMS 2003 Support
Software Re-installation
SmartBoard and KVM Support
Troubleshooting Hardware and Software Issues

Oct 2007 - Nov 2007

2 months

Local Support Field Services

Continental AG Deutschland

First and Second Level Support
Incident/IMAC with Peregrine Systems
Support for Notebooks, Desktops, and TFTs (HP)
Network Printers (HP)
Client Management Tools and Standard Software

Sep 2007 - Oct 2007

2 months

Local Support Field Services

Kraft Foods Deutschland

First and Second Level Support
Incident/IMAC with Peregrine Systems
Support for Notebooks, Desktops, and TFTs (Dell)
Client Management Tools and Standard Software

Jul 2007 - Sep 2007

3 months

Local Support Field Services

Continental AG Germany

First and Second Level Support
Incidents/IMAC with Peregrine Systems
Support for notebooks, desktops and TFTs (HP)
Network printers (HP)

Jun 2007 - Jul 2007

2 months

Field Services

Paritätischer Niedersachsen e.V.

XP rollout of 30 Dell clients, TFTs and notebooks

Mar 2007 - Apr 2007

2 months

First Second Level Support

Arcelor Steelworks Bremen

Data center move to a new building
First and Second Level Support

Feb 2007 - Feb 2007

1 month

First Second Level Support

KSB AG Frankenthal

Support assistance and Windows XP rollout preparations

Jan 2007 - Jun 2007

6 months

Field Services

Thyssen Krupp Elevator AG

Migration of 1,500 clients to Windows XP
RIS imaging and SMS software distribution
Backup and restore
First and Second Level Support

Sep 2006 - Dec 2006

4 months

Field Services

Zurich Insurance and Deutscher Herold / Systemhaus Bechtle

Windows XP migration in the field
Data backup and restore
Hardware upgrades and printer installation

May 2006 - Jul 2006

3 months

Field Services

Thyssen Krupp Elevator AG

Hardware inventory (notebooks, workstations, printers, network, servers)

Nov 2005 - Apr 2006

6 months

Field Services

Invista Lycra

Client migration rollout of 1500 systems
RIS provisioning and SMS software distribution
AD migrations and changes
Data backup and restore
Configuration of Lotus Notes and Outlook 2003

Nov 2004 - Mar 2005

5 months

Field Services

Continental AG Germany

International Windows XP rollout (8600 clients)
Installation and configuration of network printers and print boxes
Migration from Windows NT/2000 to Windows XP
Software configuration for Lotus Notes, SAP R/3 and R/2
End-user support

Jul 2004 - Oct 2004

4 months

Field Services

Vodafone

Nationwide Windows XP rollout for partner agencies and shops
Installation of image CDs and desktop configuration (HP)

Jun 2004 - Jul 2004

2 months

Field Services

UIT Frankfurt

Windows XP client migration for desktops and laptops on the trading floor

Apr 1996 - Oct 2005

9 years 7 months

Field Services

EDS GFS GmbH

Onsite support and direct customer contact
Repair of computers, notebooks, servers and printers
Installation of PC systems and network/standard printers
Operating system and software installation
Software and hardware rollouts
Warranty processing

Skills

Windows System Administrator, Deskside/desktop/end-user Computer Support With Troubleshooting And Resolving Software Issues, Installation, Configuration, Reconfiguration, Or Reinstallation Of Software Including Remote Support, Handling Support And Service Requests In The Ticketing System, It Equipment Installation/modification/decommissioning In The Company, Asset Management, Documentation, Vip Support, Support For All Company Locations
Active Directory, Service Desk, Local Support, Field Service, First And Second Level Support, Third Level Citrix Support, Taskforce, Mdm Mobileiron, Automic
Support For Mac Os, Windows Systems And Applications, Office 365, Smartphones, Tablets, Conference Systems, Laptops, Pc Hardware And Printers
Very Good Overall It Know-how, Incident Handling, Fault Finding, Analysis, Network, Server And Telecommunication Technologies, Customer Support, Software And Hardware Rollouts Guidance And Implementation
Ticket Tools: Peregrine Systems, Service Desk, It4u, Touchpaper, Helpline, Matrix42, Servicenow, Otrs
Cisco Unified Communications Manager, Application Support And Management
Software Deployment: Sms2003, Netinstall, Acmp
Ris Imaging, Ivanti Software Testing In Package Installations
Server Rack Installation (19" Rack)
Operating Systems: Windows 95, 98, Nt, 2000, Xp, Vista, Windows 7, Windows 8, Windows 10, Windows 11
Standards: Microsoft Office 97, 2000, 2003, 2007, 2010, Office 365, Citrix, Blackberry, Cisco Unified Communications Manager, Exchange 2003, Server 2003, Server 2008 R2
Hardware: General Networking Technology, Internet Access (Isdn/dsl)
Installation Of Standard Software And Custom Software
Repairs Of Computers, Notebooks, Servers And Printers From All Common Manufacturers And Other High-end Peripherals
Installation Of Computer Systems, Networks And Standard Printers

Languages

German

Advanced

English

Advanced

Certifications & licenses

Driver's license class 3

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Experience

Onsite Support

SANA Klinikum Lübeck / SANA IT

Cisco CallManager CUCM support and operations

Ariane Group

Workstation software support and operations

BITMARCK / Cloudeteer GmbH

Cisco CallManager support and operations

Ariane Group

IT ticket coordinator and first and second level support

NVL B.V. & Co. KG

First and Second Level Support

ABB Deutschland

First and 2nd Level Supporter

CRIF GmbH Niederlassung Hamburg

Desk Site Support Engineer Service Delivery & Operations DE

Emerson Automation Solutions | AVENTICS GmbH

First and 2nd Level Supporter

CRIFBÜRGEL Hamburg

Service Desk First Level Supporter

Konrad Adenauer Stiftung

CISCO 2nd Level Supporter / Onsite Team Frankfurt

Commerzbank AG / BT Germany

2nd Level Supporter

CRIFBÜRGEL Hamburg

Cisco CallManager second-level support and third-level VOIP Cisco telephony

Randstad Deutschland GmbH & Co.KG

Windows system administrator & third-level Citrix support

Randstad Deutschland GmbH & Co.KG

Windows system administrator

Freudenberg Forschungsdienste KG

Windows System Administrator

Yacht Teccon Verwaltungs GmbH

First and Second Level Support

HUK Coburg Versicherung

Floorwalker Task Force

Rolls-Royce Deutschland Ltd & Co KG

Local Support Field Services

Continental AG Deutschland

Local Support Field Services

Kraft Foods Deutschland

Local Support Field Services

Continental AG Germany

Field Services

Paritätischer Niedersachsen e.V.

First Second Level Support

Arcelor Steelworks Bremen

First Second Level Support

KSB AG Frankenthal

Field Services

Thyssen Krupp Elevator AG

Field Services

Zurich Insurance and Deutscher Herold / Systemhaus Bechtle

Field Services

Thyssen Krupp Elevator AG

Field Services

Invista Lycra

Field Services

Continental AG Germany

Field Services

Vodafone

Field Services

UIT Frankfurt

Field Services

EDS GFS GmbH

Skills

Languages

Certifications & licenses

Driver's license class 3

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