Aladdin Alzoubi
Technical Consultant
Experience
Sep 2023 - Present
1 year 11 monthsMunich, Germany
Technical Consultant
NFON
- Presented and led workshops on various VoIP products and technologies.
- Designed VoIP and network solutions, from basic to premium setups, and non-standard solutions when needed.
- Prepared and processed tender documents.
- Developed technical implementations for VoIP and networking based on customer needs.
- Deployed and configured various UC products in the cloud.
Apr 2017 - Sep 2023
6 years 6 monthsDortmund, Germany
Technical Partner Engineer
Enreach
- Tested and configured various on-premise and cloud IP-PBX products such as SwyxWare, Swyx-On, Enreach Contact, and Managed Voice.
- Checked compatibility between third-party software/hardware and IP-PBXes (LANCOM, Bintec, Plantronics, Aurenz, EPOS, Jabra).
- Verified interoperability between SIP trunks from national and international providers and SwyxWare IP-PBX on-premise and in the cloud.
- Configured, tested, and troubleshot on-premise and cloud contact center solutions like Enreach Contact Center, 3iMedia, ilogixx, and Visual Groups.
- Implemented and tested new customer solutions involving AudioCodes SBC, MS Teams, and SwyxWare.
- Set up and diagnosed DECT systems such as RTX, ASCOM, and Gigaset.
- Configured, tested, and fixed issues on various SIP desktop phones like Yealink, Unify IP Desk, conference phones, Aastra Mitel, and Auerswald.
- Documented tested products.
Jan 2016 - Apr 2016
4 monthsDüsseldorf, Germany
Internship
Deutsche Telekom
- Provided technical support for exhibitors.
- Ran new networking and wireless lab exercises.
- Supported the pre-sales team.
- Configured Cisco switches and routers.
- Backed up and restored DSL and VDSL routers for Telekom.
Jan 2013 - Sep 2014
1 year 9 monthsCairo, Egypt
System and Network Administrator
Futures Educational Systems
- Managed and administered ManageEngine apps (Helpdesk, ticketing, asset management).
- Managed VPS (Virtual Private Server).
- Handled VMware servers (Citrix XenServer).
- Managed and configured Cisco ASA 5510 firewall.
- Published websites and web applications.
- Managed Microsoft Office 365 accounts and domains.
- Administered Lync 2013 and SharePoint 2013.
- Managed and configured Moodle LMS.
- Built various voice labs (Asterisk, Cisco).
- Installed and managed DVR systems for remote school monitoring.
- Installed and maintained ISA and TMG 2010 firewall servers.
Nov 2011 - Nov 2012
1 year 1 monthDamascus, Syrian Arab Republic
Networking & Security Supervisor
Baud Telecom Company
- Managed all servers at BTC (Domain Controller, Exchange, ISA, and SQL).
- Handled network infrastructure and antivirus systems.
- Managed Nortel and Avaya PBX systems (BCM50, BCM450).
May 2011 - Nov 2011
7 monthsDamascus, Syrian Arab Republic
Pre-Sales Engineer
Baud Telecom Company
- Prepared data network tenders (passive and active components).
- Designed IT solutions for private and public sector projects.
- Installed ACTi IP cameras and NVR systems.
Summary
I have a genuine desire to sincerely support my team by making the best use of my experience in VoIP, UC solutions, and networking.
I have a clear, logical mind, a practical approach to solving problems, and a drive to see tasks through to the end.
My greatest passion is using my technical know-how to help people and organizations.
Languages
Arabic
NativeGerman
AdvancedEnglish
Advanced Education
Oct 2021 - Present
TU-Dortmund
Master in Information Technology, Analyzing and Monitoring Call Quality of Swyx VoIP Solutions based on RTCP information · Information Technology · Dortmund, Germany · 1.7
Oct 2012 - Present
SVU University
Master in Web Science · Web Science · Syrian Arab Republic
Oct 2009 - Present
UOK University
Information Technology Engineering · Syrian Arab Republic
Certifications & licenses
CCNA
Cisco
CCNP Routing & Switching
Cisco
ISTQB Foundation Level Certificate
MCSA Windows Server
Microsoft
MCSE Windows Server
Microsoft
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