Aladdin Alzoubi
Ts Systems Engineer - IT Operations Command Center
Experience
Sep 2023 - Present
1 year 8 months Munich, Germany
Technical Consultant
NFON
- Presentations and workshops regarding different VOIP Products and technologies
- Design of VOIP and network solutions from core to premium solutions and if necessary non-standard solutions
- Processing of tenders
- Development of VOIP and network technical implementation of customer requirements
- Implement and configure different UC products on cloud
Apr 2017 - Sep 2023
6 years 6 months Dortmund, Germany
Technical Partner Engineer
Enreach
- Test and configure different on-premise and cloud IP-PBX products such as SwyxWare, Swyx-On, Enreach Contact, and Managed Voice
- Test the compatibility between third-party software and hardware products and IP-PBXes (LANCOM, Bintec, Plantronics, Aurenz, EPOS, Jabra...)
- Check the compatibility between the SIP trunks of national and international SIP providers and SwyxWare IP-PBX on-premises and in the cloud
- Configure, test, and troubleshoot different on-premise and cloud contact center solutions, such as Enreach contact center, 3iMedia, ilogixx, and visual groups
- Implement and test new customer solutions regarding AudioCodes SBC, MS Teams, and SwyxWare
- Configure and troubleshoot DECT systems such as RTX, ASCOM, and Gigaset
- Configure, test, and troubleshoot different SIP desktop phones such as Yealink, Unify IP Desk, conference phones, Aastra Mitel phones, and Auerswald phones
- Documentation regarding the tested products
Jan 2015 - Apr 2016
4 months Düsseldorf, Germany
Internship
Deutsche Telekom
- Provided technical support for exhibitors
- Performed new labs regarding networking and wireless
- Supported the Pre-Sales department
- Configured Cisco switches and routers
- Made backup and restore for DSL, VDSL routers used by Telekom
Jan 2013 - Sep 2014
1 year 9 months Cairo, Egypt
System and Network Administrator
Futures Educational Systems
- Managed and administered ManageEngine App (Helpdesk, Ticketing, and Asset Management)
- Managed VPS (Virtual Private Server)
- Administered VM-Ware servers (Citrix XenServer)
- Managed and configured Cisco Firewall ASA 5510
- Published web sites and web applications
- Managed and administered Microsoft office365 accounts and domains
- Administered Lync 2013, SharePoint 2013
- Managed and Configured Moodle (LMS) Learning Management System
- Built different labs regarding voice (Asterisk, Cisco)
- Administered and installed DVR to monitor from outside the schools
- Installed and administered ISA and TMG 2010 firewall servers
Nov 2011 - Nov 2012
1 year 1 month Damascus, Syrian Arab Republic
Networking & Security Supervisor
Baud Telecom Company
- Managed all servers at BTC (DC, Exchange, ISA, and SQL)
- Managed Network Infrastructure and anti-virus detection systems
- Managed Nortel and Avaya Voice PBX (BCM50, BCM450)
May 2011 - Nov 2011
7 months Damascus, Syrian Arab Republic
Pre-Sales Engineer
Baud Telecom Company
- Did data networks tenders (passive and active components)
- Designed IT solutions for private & public enterprise projects
- Installed ACTI IP cameras and NVR systems
Summary
I have a clear, logical mind with a practical approach to problem-solving and a drive to see things through to completion. My greatest passion is in life is using my technical know-how to benefit other people and organisations.
Languages
Arabic
Native
English
Advanced
German
Advanced
Education
Oct 2021 - Present
TU-Dortmund
Information Technology · Dortmund, Germany · 1,7
Oct 2012 - Present
SVU University
Web Science · Syrian Arab Republic
Oct 2009 - Present
UOK University
Information Technology Engineering · Syrian Arab Republic
Certifications & licenses
CCNA
CCNP Routing&Switching
ISTQB Foundation Level Certificate
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