Recommended expert
Aladdin Alzoubi
Technical Consultant
Experience
Sep 2023 - Present
2 years 5 monthsMunich, Germany
Technical Consultant
NFON
- Presentations and workshops regarding different VOIP products and technologies
- Design of VOIP and network solutions from core to premium solutions and necessary non-standard solutions
- Processing of tenders
- Development of VOIP and network technical implementation of customer requirements
- Implement and configure different UC products on cloud
Apr 2017 - Sep 2023
6 years 6 monthsDortmund, Germany
Technical Partner Engineer
Enreach
- Test and configure different on-premise and cloud IP-PBX products such as SwyxWare, Swyx-On, Enreach Contact, and Managed Voice
- Test the compatibility between third-party software and hardware IP-PBXes (LANCOM, Bintec, Plantronics, Aurenz, EPOS, Jabra...)
- Check the compatibility between the SIP trunks of national and international SIP providers and SwyxWare IP-PBX on-premises and in the cloud
- Configure, test, and troubleshoot different on-premise and cloud contact center solutions, such as Enreach contact center, 3iMedia, ilogixx, and visual groups
- Implement and test new customer solutions regarding AudioCodes SBC, MS Teams, and SwyxWare
- Configure and troubleshoot DECT systems such as RTX, ASCOM, and Gigaset
- Configure, test, and troubleshoot different SIP desktop phones (Yealink, Unify IP Desk, conference phones, Aastra Mitel phones, Auerswald phones)
- Create documentation regarding the tested products
Jan 2016 - Apr 2016
4 monthsDüsseldorf, Germany
Intern
Deutsche Telekom
- Provided technical support for exhibitors
- Performed new labs regarding networking and wireless
- Supported the pre-sales department
- Configured Cisco switches and routers
- Performed backup and restore for DSL and VDSL routers used by Telekom
Jan 2013 - Sep 2014
1 year 9 monthsCairo, Egypt
System and Network Administrator
Futures Educational Systems
- Managed and administered ManageEngine App (Helpdesk, Ticketing, and Asset Management)
- Managed VPS (Virtual Private Server)
- Administered VMware ESXi and Citrix XenServer servers
- Managed and configured Cisco Firewall ASA 5510
- Published websites and web applications
- Managed and administered Microsoft Office365 accounts and domains
- Administered Lync 2013 and SharePoint 2013
- Managed and configured Moodle Learning Management System
- Built labs for voice (Asterisk, Cisco)
- Administered and installed DVR systems for remote school monitoring
- Installed and administered ISA and TMG 2010 firewall servers
Nov 2011 - Nov 2012
1 year 1 monthDamascus, Syrian Arab Republic
Networking & Security Supervisor
Baud Telecom Company
- Managed all servers at BTC (DC, Exchange, ISA, and SQL)
- Managed network infrastructure and antivirus detection systems
- Managed Nortel and Avaya voice PBX (BCM50, BCM450)
May 2011 - Nov 2011
7 monthsDamascus, Syrian Arab Republic
Pre-Sales Engineer
Baud Telecom Company
- Conducted data network tenders (passive and active components)
- Designed IT solutions for private and public enterprise projects
- Installed ACTi IP cameras and NVR systems
Summary
Have a true desire to serve your team sincerely by making the best use of my experiences in VOIP, UC solutions and networking skills.
I have a clear, logical mind with a practical approach to problem-solving and a drive to see things through to completion. My greatest passion in life is using my technical know-how to benefit other people and organisations.
Skills
- Wireshark - Packet Sniffing & Analysis
- Cisco Cucm
- C#
- Java
- Vmware Esxi
- Jira
- Confluence
- Ccnp Routing & Switching
- Cisco Firewall Asa
- Ccna
- Istqb Foundation Level Certificate
- Virtualization Systems Support Admin
- Hyper-v
- Vmware
- Linux
- Mcsa Windows Server
- Mcse Windows Server
- Docker Container
- Microsoft Products Including Tmg And Exchange Server
- Programming With Asp.net
- Creating And Keeping Deadlines
- Setting And Meeting Goals
- Managing Appointments
- Project Management
- Making Schedules
- Teamwork
- Multitasking
- Strategic Thinking
- Listening Skills
- Documentation
- Work With The Holacracy Model For Self-management
Languages
Arabic
NativeGerman
AdvancedEnglish
AdvancedEducation
Oct 2019 - Jun 2021
TU-Dortmund
Master in Information Technology · Information Technology · Dortmund, Germany · 1,7
Oct 2010 - Jun 2012
SVU University
Master in Web Science · Web Science · Syrian Arab Republic
Oct 2004 - Jun 2009
UOK University
Information Technology Engineer · Information Technology Engineer · Syrian Arab Republic
Certifications & licenses
CCNA
CCNP Routing&Switching
ISTQB Foundation Level Certificate
MCSA and MCSE Windows Server
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