Aladdin A.
Technical Consultant
Experience
Sep 2023 - Present
2 years 1 monthMunich, Germany
Technical Consultant
NFON
- Presentations and workshops regarding different VOIP products and technologies.
- Design of VOIP and network solutions from core to premium solutions and, if necessary, non-standard solutions.
- Processing of tenders.
- Development of VOIP and network technical implementation of customer requirements.
- Implementation and configuration of different UC products on the cloud.
Apr 2017 - Sep 2023
6 years 6 monthsDortmund, Germany
Technical Partner Engineer
Enreach
- Tested and configured different on-premise and cloud IP-PBX products such as SwyxWare, Swyx-On, Enreach Contact, and Managed Voice.
- Tested compatibility between third-party software and hardware products and IP-PBXes (LANCOM, Bintec, Plantronics, Aurenz, EPOS, Jabra).
- Checked compatibility between SIP trunks of national and international SIP providers and SwyxWare IP-PBX on-premises and in the cloud.
- Configured, tested, and troubleshot different on-premise and cloud contact center solutions, such as Enreach Contact Center, 3iMedia, ilogixx, and visual groups.
- Implemented and tested new customer solutions regarding AudioCodes SBC, MS Teams, and SwyxWare.
- Configured and troubleshot DECT systems such as RTX, ASCOM, and Gigaset.
- Configured, tested, and troubleshot different SIP desktop phones such as Yealink, Unify IP Desk, conference phones, Aastra Mitel phones, and Auerswald phones.
- Documented tested products.
Jan 2016 - Apr 2016
4 monthsDüsseldorf, Germany
Internship
Deutsche Telekom
- Provided technical support for exhibitors.
- Performed new labs regarding networking and wireless.
- Supported the pre-sales department.
- Configured Cisco switches and routers.
- Made backup and restore for DSL and VDSL routers used by Telekom.
Jan 2013 - Sep 2014
1 year 9 monthsCairo, Egypt
System and Network Administrator
Futures Educational Systems
- Managed and administered ManageEngine App (Helpdesk, Ticketing, and Asset Management).
- Managed VPS (Virtual Private Server).
- Administered VMware servers (Citrix XenServer).
- Managed and configured Cisco Firewall ASA 5510.
- Published websites and web applications.
- Managed and administered Microsoft Office 365 accounts and domains.
- Administered Lync 2013 and SharePoint 2013.
- Managed and configured Moodle (LMS) Learning Management System.
- Built different labs regarding voice (Asterisk, Cisco).
- Administered and installed DVR systems to monitor from outside the schools.
- Installed and administered ISA and TMG 2010 firewall servers.
Nov 2011 - Nov 2012
1 year 1 monthDamascus, Syrian Arab Republic
Networking & Security Supervisor
Baud Telecom Company
- Managed all servers at BTC (DC, Exchange, ISA, and SQL).
- Managed network infrastructure and anti-virus detection systems.
- Managed Nortel and Avaya Voice PBX (BCM50, BCM450).
May 2011 - Nov 2011
7 monthsDamascus, Syrian Arab Republic
Pre-Sales Engineer
Baud Telecom Company
- Performed data network tenders (passive and active components).
- Designed IT solutions for private and public enterprise projects.
- Installed ACTI IP cameras and NVR systems.
Summary
Have a true desire to serve your Team sincerely by making the best use of my experiences in VOIP, UC solutions and Networking skills.
I have a clear, logical mind with a practical approach to problem-solving and a drive to see things through to completion.
My greatest passion is in life is using my technical know-how to benefit other people and organisations.
Languages
Arabic
NativeGerman
AdvancedEnglish
AdvancedEducation
Oct 2021 - Present
TU-Dortmund
Master in Information Technology, Analyzing and Monitoring Call Quality of Swyx VoIP Solutions based on RTCP information · Information Technology · Dortmund, Germany · 1,7
Oct 2012 - Present
SVU University
Master in Web Science · Web Science · Syrian Arab Republic
Oct 2009 - Present
UOK University
Information Technology Engineering · Syrian Arab Republic
Certifications & licenses
CCNA
Cisco
CCNP Routing&Switching
Cisco
ISTQB Foundation Level Certificate
MCSA Windows Server
Microsoft
MCSE Windows Server
Microsoft
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