Mohamad Dib S. - Project Engineer

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Munich, Germany

Experience

Aug 2023 - Present

2 years 1 month

Munich, Germany

Project Engineer

BMW Group AG

IT Architecture: Designed and implemented Azure Kubernetes Clusters, and managed DNS and Firewall solutions, enhancing network security and reliability.
Agile Project Management: Led projects using Agile Scrum methodologies to streamline development cycles and improve project efficiency.
Supplier Management: Fostered and maintained relationships with suppliers to ensure timely project deliverables and resource availability.
DevOps: Managed continuous integration and delivery (CI/CD) pipelines using Jenkins, Sonar, GitHub, Bitbucket, and Terraform within the BMW Azure Cloud environment.
Security Testing: Utilized Fortify SSC and Contrast AST for robust application security testing.
SAP BTP Lead DevOps Engineering: Directed DevOps engineering initiatives on the SAP Business Technology Platform (BTP), focusing on streamlining development and deployment processes.
ServiceNow Governance, Risk and Compliance (GRC&IRM).

Nov 2022 - Apr 2023

6 months

Germany

IT Applications Manager (Freelancer)

Melo Group

Orchestrated the planning, development, and refinement of applications to align with organizational objectives.
Employed proactive monitoring, assessment, and testing methodologies for software solutions to ensure peak performance.
Diagnosed disruptions swiftly and executed troubleshooting strategies to maintain seamless operations.
Delivered exceptional customer support and consultation, addressing inquiries promptly and effectively.
Formulated persuasive proposals, leveraging data-driven insights and market trends for project advancement.
Fostered collaboration among cross-functional teams, facilitating seamless communication and project execution.
Tools & Technologies:
IBM Notes
Microsoft DevOps
Azure Cloud Services
Citrix Virtualization Solutions
Dynamics 365 CRM
Aruba Network Switching
Active Directory Management
Linux Operating Systems
Cutting-edge Surveillance Systems (e.g., SEETEC R11)
Advanced Terminal Emulation Tools (e.g., Mobaxterm Pro)
VMware Horizon Virtualization Platform
Innovative Migration Tools for seamless transitions
UltraVNC Remote Access Software
Zabbix Monitoring Solutions
Apple Business Manager for streamlined iOS device management
Teradici PCOIP for high-performance virtual workstations
Yosoft for efficient asset management
TrueNAS for scalable and reliable storage solutions
DNS and DHCP Management Systems
Cutting-edge Document Management Systems (e.g., DocuWare)
SEAK MSP for comprehensive Managed Service Provisioning
DW Jobrouter for automated workflow management
DHL Shipping Solutions for efficient logistics management
Avaya Manager ASA for seamless communication infrastructure management
SAP BTP Lead DevOps Engineering for agile project management
SAP BTP Kyma for Kubernetes-based application development and management
Advanced Hyperscale/Piper configurations for scalable infrastructure
CI/CD Pipeline Automation for efficient software delivery
ServiceNow Governance, Risk and Compliance (GRC&IRM)
Continuous Improvement Initiatives for ongoing system optimization
Modern Documentation Platforms for comprehensive technical documentation
Root Cause Analysis Techniques for proactive issue resolution
Rigorous Infrastructure Audits for compliance with ISO and SOC standards.

May 2022 - Sep 2022

5 months

Munich, Germany

IT Project Manager (Freelancer)

Isar Kliniken GmbH

Network Architecture: Proficient in planning and implementing robust network architectures.
IT Management: Experienced in managing the Baramundi Management Center and configuring and maintaining the Cisco Software Center Prime Infrastructure.
Security: Skilled in administering Fortinet and Sophos firewalls and VPNs to ensure network security.
Documentation: Proficient in creating comprehensive documentation and reports to communicate project outcomes effectively.
Clinic Optimization: Successfully implemented and optimized the Clinic Optimization System (Cosymed) to enhance operational efficiency.
Database Management: Competent in managing databases, particularly X.Vianova.
Archive Systems: Experienced in managing archive systems and medical technology, including Archiv 24.
Support: Proficient in supporting and configuring Citrix XenApp, as well as integrating and supporting Medatixx and ProCall 7.
Project Management: Successfully led DevOps initiatives on the SAP Business Technology Platform (BTP) to streamline development and deployment processes.
Technical Skills: Familiar with tools such as SAP BTP Kyma, Hyperspace/Piper, CI/CD pipelines, and infrastructure-related checks during ISO and SOC audits.
ServiceNow Governance, Risk and Compliance (GRC&IRM).

Mar 2022 - May 2022

3 months

Munich, Germany

IT Field Service Technician

Landeshauptstadt München

I was responsible for managing Ivanti IT Management Software, using the Valuemation ticket system, maintaining a complex data center network, SharePoint administration, serving as Service Engineer for Exchange 365, and ServiceNow Governance, Risk and Compliance (GRC&IRM).

Windows Server and domain management, including domain controllers, KMS, WSUS, PKI, conducting technical discussions with clients, performing system commissioning, troubleshooting, and preparing by reviewing existing information about the current or new system.

Aug 2021 - Mar 2022

8 months

Munich, Germany

Senior Systems Manager IT Operations (Freelancer)

Almeda GmbH SHL-Telemedizin Jumedi & DGB

I was responsible for designing and managing data center network architectures, utilizing Atlassian Jira & Confluence Project Management Software (v8.7.1), implementing SD-WAN, SDDC, MPLS, and SR technologies, serving as a Security Management Center Administrator, overseeing the Microsoft 365 Admin Center and MS Exchange Admin Web Console, monitoring networks with PRTG Network Monitor, configuring Cisco and Allied Telesis switches, managing Sophos and Fortigate600E firewalls, administering Avaya Aura System Manager 8.1, ServiceNow Governance, Risk and Compliance (GRC&IRM), operating FortiClient Endpoint Management Server for VPN, managing Azure Cloud and Windows Server 2016 & 2019 in Azure Active Directory, implementing OwnCloud, Veeam Backup & AWS S3 Cloud, maintaining virtualization environments with VMware Horizon/ESXi, utilizing the Redmine ticket system for software architecture, employing PowerShell and Jenkins for group policy management, integrating ASSA ABLOY Scala into the infrastructure architecture, using HR Works, Wireshark, and SQL Server, managing vSphere Client for migration and deployment, designing system and data architectures, migrating existing configurations to Fortinet, and providing remote support to technicians during installation and cabling processes.

Jun 2021 - Aug 2021

3 months

Ismaning, Germany

ICT Project Consultant (Freelancer)

Sportec Solutions AG Deltatre

Experienced Network Administrator and Project Lead with a strong background in Consulting and Helpdesk Support across 1st, 2nd, and 3rd levels. Proficient in a wide range of technologies including Nagios, AWS S3, CheckMK, VMware ESX Server, Veeam Backup and Replication, vSphere Hypervisor, Avaya IP Telephony, and more. Skilled in Quality Management, Infrastructure Monitoring, and System Administration on Windows Server and Linux environments. Expertise in Identity Management, ServiceNow Governance, Risk and Compliance (GRC & IRM), Firewall Configuration, and TCP/IP Networking (IPv4/IPv6). Proven track record in ISO and SOC audits, ensuring compliance and security standards.

Feb 2020 - May 2021

1 year 4 months

Munich, Germany

IT Administrator

Messe München Data Group GmbH

I worked as an IT Administrator overseeing the Business Service Portal for Telekom, managing IT operations and infrastructure architecture, maintaining the IT Service Lounge, ServiceNow Governance, Risk and Compliance (GRC & IRM), using Ivanti Management Console and Unify Management software, collaborating with managed service providers, implementing ITIL principles through ServiceNow, handling network technology and embedded web servers, supporting Windows 7, Windows 10, and Apple devices, managing Macmon Secure and Firewall configurations, performing maintenance and user management tasks, overseeing fault and performance management and accounting, deploying solutions, designing software architecture, and migrating existing configurations to Fortinet.

Aug 2019 - Dec 2019

5 months

Germany

Remote

IT Technician (Freelancer)

Atos AG

I handled user incident management via ticketing systems, provided remote support using Microsoft Remote Desktop, managed hardware support including hardware procurement, offered general IT support for Windows 7 and Windows 10, used SCCM for software deployment, managed Active Directory including user and computer account administration, provided support via phone, email, and remote channels, performed switch replacement and configuration using tools like Putty (e.g., VPN or stack configurations), and carried out Exchange migrations.

Jun 2018 - Oct 2019

1 year 5 months

Munich, Germany

Genius Bar Technician

Saturn Media Markt Tec Repair

I managed user ticket intake and processing, pre-qualified and prioritized tickets, forwarded them as needed, provided user support via phone, email, or remote assistance, helped with MS Office, OneDrive, and Windows 10, and performed on-site repairs for all IT equipment, acting as an authorized service partner for Apple and Samsung devices.

Mar 2018 - Jun 2018

4 months

Munich, Germany

Field IT Service Technician

Automaten Seitz Persona

I conducted PC replacements, labeling, and documentation tasks, performed Windows 10 UEFI installations via PXE boot and CD, coordinated software installations for projects, managed backup and migration of user data, provided general IT support for Windows 10 during initial setup, and delivered software and hardware services for automated teller machines (ATMs).

Oct 2017 - Oct 2017

1 month

Saarbrücken, Germany

Technical Sales Representative

Saturn Electro-Handelsgesellschaft mbH Saarbrücken

Customer support
Interpreter
Technical problem solving

Sep 2017 - Oct 2017

2 months

Saarbrücken, Germany

Technician (Engineering) (Freelancer)

TÜV NORD

Electrical high-voltage systems
Measuring and testing electronic devices
Electromagnetic Compatibility (EMC) test methods, tools and systems. Experience in testing, inspection and certification (TIC) services, clinical,

Mar 2017 - Dec 2017

10 months

Saarbrücken, Germany

Secondary School Teacher (Freelancer)

Campus Nachhilfe

Computer Science
English
Mathematics
Technical drawing

Jun 2016 - Mar 2017

10 months

Germany

Service Manager

Primark, Santos Köln, Peter Richert

Jan 2015 - May 2016

1 year 5 months

Saarbrücken, Germany

Electronics Technician Service Repair

Apple

Jan 2008 - Dec 2012

5 years

Damascus, Syrian Arab Republic

IT and Electrotechnical Services Manager (Freelancer)

Genius IT Solutions (My Own Company)

Cybersecurity
Maintenance Of Computer & Phones and Networks
(Apple All Devices, Hp, Dell, Cisco, Nokia, LG)
Troubleshooting IT Software and Hardware
Installation Camera Surveillance System
Circuit Design Electronic
Mainboard Repair
Web Design WordPress
Online Marketing E-Commerce

Summary

Highly motivated and experienced IT professional with a proven track record in successfully leading and executing complex IT projects, managing diverse teams, and driving digital transformation initiatives. Expertise in cloud computing, cybersecurity, network architecture, and IT service management, with a strong focus on automation, optimization, and continuous improvement. Proven ability to adapt quickly to new technologies and methodologies while ensuring compliance with industry standards.