Fritz R.
Concept creation and project support for a VoIP-UCC telecommunications solution
Experience
Nov 2021 - Sep 2022
11 monthsGermany
Concept creation and project support for a VoIP-UCC telecommunications solution
Nationwide Eye Clinic Network
- Current state analysis of the existing heterogeneous telecommunications infrastructure (128 sites)
- Requirements analysis for call center solution and VoIP/unified collaboration and communication services
- Development of a solution proposal and a technical concept
- Tendering of the new services
- Contract negotiations
- Support during the pilot phase
Jul 2021 - Sep 2023
2 years 3 monthsGermany
Concept creation and project support for a VoIP-UCC telecommunications solution
Automobile Credit Bank in NRW
- Current state analysis of the existing Unify telecommunications infrastructure
- Requirements analysis for VoIP and unified collaboration and communication services
- Development of a solution proposal and a technical concept
- Tendering of the new services
- Contract negotiations
- Support during implementation
Feb 2021 - Jun 2021
5 monthsBerlin, Germany
Concept creation for a VoIP-UCC communications infrastructure
Federal Foundation in Berlin
- Current state analysis of the existing telecommunications infrastructure
- Requirements analysis for VoIP / unified collaboration and communication services
- SWOT and cost-effectiveness analysis
- Development of a solution concept
Jan 2021 - Jun 2021
6 monthsGermany
Concept creation for an ALL-IP migration
Hospital in NRW with 3 locations
- Current state analysis of the existing telecommunications infrastructure
- Requirements analysis for ALL-IP
- Market survey
- Cost-effectiveness analysis
Oct 2020 - Jun 2021
9 monthsGermany
Concept creation and tender for a VoIP-UCC communications infrastructure with patient infotainment applications
Hospital in NRW with 2 locations
- Current state analysis of the existing Unify telecommunications infrastructure
- Requirements analysis for VoIP / unified collaboration and communication services and patient infotainment system
- Cost-effectiveness analysis
- Development of a solution concept
- Preparation of tender documents
- Supplier negotiations
- Collaboration on contract documents
- Support during implementation
Dec 2019 - Mar 2020
4 monthsGermany
Concept development and troubleshooting for a VoIP-UCC communication infrastructure
Nationwide laboratory service provider in the healthcare sector with 70 locations
- Analysis of the existing Unify telecommunications infrastructure
- Error recording and analysis in the existing infrastructure
- Development of a telecommunications concept for the VoIP-UCC solution and the corresponding provider connection
Aug 2019 - Jun 2020
11 monthsSupport for the feasibility study and the implementation of AI-based call handling and distribution
Software house and Association of Statutory Health Insurance Physicians
- Analysis of the existing Alcatel Lucent Enterprise telecommunications infrastructure
- Requirements analysis
- Clarification of technical feasibility with the involved telecom suppliers
- Support during the implementation phase
Mar 2018 - Present
7 years 6 monthsMunich, Germany
Concept development and project support for a VoIP-UCC telecommunications solution
City of Munich
- Analysis of the existing Unify telecommunications infrastructure
- Requirements analysis for VoIP and Unified Collaboration and Communication services
- Development of technical, training, migration, and rollout concepts
- Definition of requirements for IT service providers to prepare tenders
- Investigation and analysis of processes and the current telecommunications infrastructure and preparation of recommendations
- Clarification of requirements
- Strategic planning
- Comparison of alternatives
- Recording and analysis of existing telecommunications technologies from AVAYA, Unify, Voxtron, Elmeg
- Documentation of results
- Creation and presentation of the requirements analysis
- Support in market research
- Preparation of documents for the Europe-wide tender for an IT service provider
- Development of the following concepts: VoIP-UCC technical concept, security concept, rollout concept, emergency call concept, training concept, creation of training videos
- Support for the Europe-wide tender, formulation of technical requirements
- Support during the rollout
Nov 2017 - Dec 2018
1 year 2 monthsMunich, Germany
Project management for the installation and expansion of a VoIP telecommunications solution
Investment management company in Munich (MunichRe/MEAG)
- New installation of network switches
- New installation of the ASC voice recording system
- Relocation of trading areas using an IPC solution
- Expansion of the existing Alcatel Lucent Enterprise VoIP system to an additional site and relocation of about 1000 employees
- Release upgrade
- Project planning
- Schedule and process planning and control
- Coordination of installation steps with the involved companies
- Coordination of processes with the overall project management and sub-project managers
- Schedule and cost control
- Acceptance of the installations
- Billing and profitability calculations
Aug 2017 - Sep 2017
2 monthsGermany
Concept development and Europe-wide public tender for a CTI and UC solution
Association of Statutory Health Insurance Physicians in NRW
- Concept development
- Preparation of tender documents (functional specification, evaluation matrix)
- Investigation and analysis of processes and the current telecommunications infrastructure
- Clarification of requirements
- Strategic planning
- Comparison of alternatives
- Recording and analysis of existing telecommunications technologies from Alcatel, AVAYA, Microsoft Skype for Business, and estos
- Technical and economic comparison of the systems
- Documentation of results
- Creation and presentation of a concept
- Preparation of documents for a Europe-wide tender
Feb 2017 - May 2017
4 monthsGermany
Concept development for a patient infotainment and VoIP telecommunications solution
Klinik in Nordrhein-Westfalen
- Concept development
Oct 2016 - Apr 2017
7 monthsConcept and requirements specification with subsequent evaluation of offers for a VoIP telecommunications solution, including
Filialunternehmen der Modebranche
- Concept development
- Preparation of the tender documents (requirements spec, pricing matrix)
- Evaluation of offers
- Support in contract negotiations
Jan 2016 - May 2016
5 monthsHamburg, Germany
Concept development for a VoIP telecommunications solution
Flughafen Hamburg AIRSYS GmbH
- Technical and economic review of possible solutions
- Assessment of the installed base and investigation of innovation opportunities
- Concept development
- Preparation of presentations
- Study and analysis of the telecommunications operations area of AIRSYS and the current telecommunications infrastructure.
- Clarification of requirements of Hamburg Airport
- Determination of AIRSYS's strategic planning
- Rough survey and analysis of the tasks of AIRSYS's operations department
- Determination of capacity utilization and workloads
- Rough estimation of operating costs
- Comparison of alternatives
- Documentation of results
- Survey and analysis of existing Unify telecommunications technology
- Identification of necessary investments for a rollout at Hamburg Airport
- Technical and economic comparison of the systems with other manufacturers
- Documentation of results as recommendations in a presentation
- Presentation of the recommendations
- Hamburg Airport uses two Unify HiPath 4000 systems and one OpenScape Voice VoIP system. The systems support approx. 2800 digital, analogue, and VoIP endpoints. Most endpoints are currently connected using two-wire technology.
- The goal was to develop a well-founded recommendation for the safe and cost-effective operation of Hamburg Airport's telecommunications systems by AIRSYS and to test the existing technology for future readiness.
- Technical features: alarm systems, external telephones, long ranges
Jun 2015 - Dec 2015
7 monthsConcept development for a VoIP telecommunications solution
Arcelor Mittal (Stahlwerk)
- Technical and economic review of possible solutions
- Assessment of the installed base and investigation of innovation opportunities
- Concept development
- Preparation of presentations
Jan 2015 - Jul 2016
1 year 7 monthsRostock, Germany
EU-wide tender for a patient infotainment and VoIP telecommunications solution
Klinikum Südstadt Rostock
- Concept development
- Preparation of tender documents for an EU-wide tender
- Evaluation of offers
- Contract award recommendation
Jan 2014 - Dec 2014
1 yearChannel Sales Support
Unify
- Onboarding new employees in the Deutsche Telekom / T-Systems channel
- Development of marketing measures
- Development of incentive concepts
- Training of Telekom sales staff on Unify products - OpenScape Business including UC and ContactCenter solutions, - OpenScape 4000 including UC and ContactCenter solutions, - HiPath 3000, - HiPath 500
Jan 2013 - Dec 2013
1 yearBonn, Germany
Cloud-based telecommunications and patient infotainment solution
Rehabilitation Clinic in Bonn
- Concept development
- Tendering
- Awarding
Jan 2012 - Dec 2013
2 yearsSchwäbisch Hall, Germany
Implementation of a new contact center solution
Bausparkasse Schwäbisch Hall
- Creation of reporting requirements
- Testing of the reporting software
- Support during the pilot phase
- Go-live support
- Transition of new reporting functions into the regular organization
Jan 2012 - Dec 2013
2 yearsHamburg, Germany
Concept development for a telecommunications solution (One Number concept) for EDEKA Group Hamburg
EDEKA Gruppe
- Market exploration
- Technical and economic evaluation of possible solutions
- Concept development and presentation
Jan 2012 - Dec 2012
1 yearTelecommunications and unified communication solution
Automotive supplier
- Qualified gathering and alignment of requirements and specifications
- Analysis of current communication processes
- Definition of conceptual foundations
- Planning of required system components and quantities
- Cost estimation for the new telecommunications system
- Presentation of the concept as a decision-making document
- Creation of a neutral functional specification
- Technical and commercial evaluation of the offers
- Creation of a shortlist
- Final negotiation with up to two bidders
Jan 2011 - Dec 2012
2 yearsStuttgart, Germany
Implementation of a new customer service organization
VPV Stuttgart
- Built a networked service center
- Defined processes
- Created a requirements specification document for the technology
Jan 1984 - Dec 2010
27 years Lorem ipsum dolor sit amet
Siemens
- Project management of the large-scale project for the Federal Employment Agency / Deutsche Telekom (nationwide, 1988-1992).
- Prepared proposals, led sales negotiations, and implemented about 1000 telecom systems for the Federal Employment Agency through Deutsche Telekom.
- Supported Deutsche Telekom's key account management.
- Managed 5 directly assigned employees.
- Responsible for meeting sales targets, revenue goals, and cost budgets.
- Launched the Octopus E (Hicom 150/Hicom 300) and Octopus F (HiPath 3000/4000) products and solutions at Deutsche Telekom.
- Defined product specifications to adapt the Hicom 150/300 and HiPath 3000/4000 to Deutsche Telekom's requirements.
Summary
Since 2010, technical and economic consulting in the field of telecommunications systems and networks for medium-sized and large companies, based on the knowledge from previous employment and ongoing training as a listed consultant at Alcatel-Lucent Enterprise, AVAYA, CISCO, Microsoft, Mitel, Unify and Telekom Deutschland.
Through roles in sales and product management in various areas of three telecommunications companies (DeTeWe, Nixdorf Computer, Siemens), I acquired and deepened technical knowledge in telecommunications systems and networks.
Languages
German
NativeEnglish
AdvancedEducation
Lorem ipsum dolor sit amet
Diploma in business education, Industrial Management and Business Education · Business Administration
Need a freelancer? Find your match in seconds.
Try FRATCH GPT More actions
Similar Freelancers
Discover other experts with similar qualifications and experience
- English
- Deutsch
2025 © FRATCH.IO GmbH. All rights reserved.