David Pepping
Consulting, Project Management & Sales
Experience
Consulting, Project Management & Sales
Equinox FinTech Solutions GmbH
Senior IT Consultant
Ratiodata GmbH
IT Consulting & Project Management
Freelance work as IT consultant and project manager in national and international environments.
Senior Consultant & International Project Management
Deutsche Telekom Technischer Service GmbH
Manager IT/IP Remote Video Products
Deutsche Telekom Technischer Service GmbH
Technical Customer Service in Call Center
Deutsche Telekom Kundenservice GmbH
BAG-Bankaktiengesellschaft
Transformation in KSC with third-party application including archive integration agree21DMS (e.g. digital document collection in the credit process with AI-based data extraction, B2B contract signings)
Consultant
Bank Vontobel Europe AG
Consulting and implementation of an AML-compliant KYC process (e.g. for account opening) according to BaFin requirements
Consultant
Basler Kantonalbank
Credit process consulting and optimization regarding digital document collection from retail and corporate customers (requirements: no app installation or portal login by customers)
Project Manager
Comdirect Bank
Implementation of Skype for Business
Consultant
DZ Bank AG
- Expansion and optimization of contact center (Genesys).
- Introduction of live web conferencing solution for over 1,000 participants (strategy presentation by Dr. Cornelius Riese for all sales staff of the cooperative banks).
Project Lead
EnBW Energie Baden-Württemberg AG
Implementation of a new call center (Genesys)
Hepster
- AI-supported document recognition and processing for automated claims handling.
- Customer-validated sales and application flows.
Project Lead
Knappschaft Bahn-See
Implementation of a new call center (Cisco) at the main site in Bochum and at 8 other service locations
LVM Versicherung AG
Process optimization & implementation of a solution for assessors and experts for seamless end-to-end communication and document processing
Consultant
PSD Bank Kiel (now PSD Bank Nord eG)
Consulting, implementation, and training of a third-party application with integration to agree21DMS for subsequent digital approval of terms & conditions and/or price & service lists (channels: SMS, email, letter with personal QR code)
Consultant
Provinzial Versicherung AG
Consulting & implementation of new workflow solution in operations to optimize claims processes and automated processing in distribution partner processes
Project Lead
R+V Versicherung AG
Tender and execution of porting all voice contracts from old to new provider for all service locations through to operational handover
Raiffeisenbank Flachsmeer
Implementation of AI-based document process platform with agree21 integration, self-services
Sparda-Bank West
Introduction of workflow solution for marketing mass-mailing campaigns (including opt-in collection)
Consultant
Sparkasse Tübingen
- Sales and back-office process consulting.
- Advice on digital signature processes and solutions.
Consultant
VR-Bank Erding eG
Consulting and support for the implementation of a new no-code document process solution including integration to agree21DMS with legally compliant signatures according to eIDAS
VR-Bank Landsberg-Ammersee
Optimization of retail and institutional credit business
Summary
Freelance IT consultant nationally/internationally. Over 15 years of experience in the banking sector. Implemented projects at more than 150 cooperative banks.
Core Competencies
- Excellent process and system knowledge of the agree21 world, especially KSC, OKP, BWS
- Solid skills in building and optimizing customer centers, sales and credit processes, as well as standard processes (retail & corporate customers)
- Transformation of customer relationship processes with digital solutions from the Atruvia world and/or external applications (with agree21 integration)
- Implementation of self-services
- In- & output management (end-to-end)
- AI-based solutions for document classification/data extraction
- Chat & voice bots as well as RPA solutions
- Expert in digital signatures according to eIDAS (remote & on-site signatures)
- Excellent presentation and communication skills
- Leadership skills and proficiency in involving/training internal staff
- Large-scale project management (up to €10M volumes) and cross-functional process control
- Highly experienced in dealing with boards and top management
Languages
Education
Deutsche Telekom AG, Münster
IT Systems Management Clerk · Münster, Germany
WWU Münster
Intermediate Diploma · Business Chemistry · Münster, Germany
Gymnasium Borghorst
General University Entrance Qualification · Steinfurt, Germany
Certifications & licenses
IT Systems Management Clerk
Chamber of Industry and Commerce (IHK)
DFB Football Coach, B-License
German Football Association (DFB)
IPMA-Level D, Project Management Associate
IPMA
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