Recommended expert
Melanie Moersig
Operations & Sales Manager
Experience
Jul 2025 - Present
8 monthsOperations & Community Manager
KI-Pionier Akademie
- Establish, optimize, and document processes in marketing, sales, delivery, and operations
- Create and maintain Standard Operating Procedures (SOPs)
- Introduce and monitor KPIs to measure efficiency, quality, and growth
- Coordinate internal projects and manage external service providers
- Support recruiting, onboarding, and team management
- Prepare invoices, monitor payments, and manage payment reminders
- Lead and moderate the online community; ensure onboarding and support
- Assist the CEO and conduct sales calls as needed
Sep 2024 - Jul 2025
11 monthsBerlin, Germany
HR Sales Consultant
TAM Akademie GmbH
- Advise B2B and B2C clients on modern leadership, new work, and business training
- Manage Executive Leadership programs: onboarding, scheduling, and trainer coordination
- Ensure customer success and customer experience for C-level clients
- Support capacity planning within the team
- Conduct workshops and speaking engagements on new work
Nov 2021 - Aug 2024
2 years 10 monthsBerlin, Germany
Operations & Key Account Manager
TAM Akademie GmbH
- Organize and support training programs (300+ participants per year)
- Build and maintain key account relationships, identify cross- and upsell opportunities
- Coordinate projects, optimize processes, and manage stakeholders
- Lead OKRs for operations and membership teams
- Implement Salesforce email templates and improve communication processes
- Support onboarding of new employees and supervise working students and interns
Mar 2020 - Oct 2021
1 year 8 monthsBerlin, Germany
Career Manager/Consultant
Topstep GmbH
- Full-cycle recruitment in the life sciences sector
- Candidate and client acquisition, active sourcing, and relationship management
- Manage processes and support successful placements
Oct 2014 - Aug 2025
10 years 11 monthsDülmen, Germany
Registered Nurse
Various hospitals
- Worked in acute psychiatry (full-time, part-time, mini job)
- Patient care, support, and coordination in night and day shifts
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Healthcare (11 years), Education (4.5 years), Biotechnology (1.5 years), and Professional Services (1 year).
Healthcare
Education
Biotechnology
Professional Services
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Operations (11.5 years), Project Management (3.5 years), Sales (3.5 years), Human Resources (2.5 years), and Customer Service (1.5 years).
Operations
Project Management
Sales
Human Resources
Customer Service
Summary
Experienced operations, sales, and support specialist with over 6 years of experience in fast-paced startups and service-oriented environments. Expertise in process optimization, project coordination, customer care, and community management. Known for building strong relationships, staying calm under pressure, and implementing efficient processes to support teams and business growth.
Skills
- Crm & Operations: Hubspot, Salesforce, Pipedrive, Clickup, Miro
- Communication & Collaboration: Slack, Zoom, Ms Teams, Google Workspace, Iwork
- Community & Learning Platforms: Skool, Thinkific, Onepage, Memberspot
- Design & Content: Canva, Vimeo, Veed
Languages
German
NativeEnglish
AdvancedSpanish
IntermediateCroatian
IntermediateFrench
ElementaryEducation
Oct 2017 - Jun 2021
Hochschule Rhein-Waal
Bachelor of Science · Work and Organizational Psychology · Germany
Oct 2011 - Jun 2014
Christophorus Kliniken GmbH
Nursing · Dülmen, Germany
Oct 2003 - Jun 2011
Bischöfliches St. Josef Gymnasium
Abitur · High School Diploma · Bocholt, Germany
Certifications & licenses
New Work Facilitator
TAM Akademie GmbH
Practitioner Of Modern Leadership
TAM Akademie GmbH
Driver's License: Class B
Profile
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Frequently asked questions
Do you have questions? Here you can find further information.
Where is Melanie based?
Melanie is based in Bocholt, Germany and prefers 100% remote projects.
What languages does Melanie speak?
Melanie speaks the following languages: German (Native), English (Advanced), Spanish (Intermediate), Croatian (Intermediate), French (Elementary).
How many years of experience does Melanie have?
Melanie has at least 11 years of experience. During this time, Melanie has worked in at least 5 different roles and for 4 different companies. The average length of individual experience is 2 years and 3 months. Note that Melanie may not have shared all experience and actually has more experience.
What roles would Melanie be best suited for?
Based on recent experience, Melanie would be well-suited for roles such as: Operations & Community Manager, HR Sales Consultant, Operations & Key Account Manager.
What is Melanie's latest experience?
Melanie's most recent position is Operations & Community Manager at KI-Pionier Akademie.
What companies has Melanie worked for in recent years?
In recent years, Melanie has worked for KI-Pionier Akademie, TAM Akademie GmbH, Topstep GmbH, and Various hospitals.
Which industries is Melanie most experienced in?
Melanie is most experienced in industries like Healthcare, Education, and Biotechnology. Melanie also has some experience in Professional Services.
Which business areas is Melanie most experienced in?
Melanie is most experienced in business areas like Operations, Sales, and Project Management. Melanie also has some experience in Human Resources (HR) and Customer Service.
Which industries has Melanie worked in recently?
Melanie has recently worked in industries like Healthcare, Education, and Biotechnology.
Which business areas has Melanie worked in recently?
Melanie has recently worked in business areas like Operations, Sales, and Project Management.
What is Melanie's education?
Melanie holds a Bachelor in Work and Organizational Psychology from Hochschule Rhein-Waal.
Does Melanie have any certificates?
Melanie has 3 certificates. These include: New Work Facilitator, Practitioner Of Modern Leadership, and Driver's License: Class B.
What is the availability of Melanie?
Melanie will be available from February 2026.
What is the rate of Melanie?
Melanie's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.
How to hire Melanie?
To hire Melanie, click the Meet button on the profile to request a meeting and discuss your project needs.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
1000
750
500
250
Market avg: 790-950 €
Market avg: 790-950 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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