Jessica D.
Business Consultant
Experience
Jan 2025 - Present
11 monthsSelf-employed
Jessica Diederen Consulting
Office Management
Process Management
Scrum Master
HR assistance
Project assistance
Introduced new processes due to rapid growth
Project assistance in ISO 9001, 13485 and 17025 projects
Posting job advertisements and conducting job interviews
Customer support
Preparatory accounting
Human resources
Aug 2023 - Dec 2024
1 year 5 monthsBaesweiler, Germany
Self-employed
Virtuelle Assistenz Jessica Diederen
- Office Management
- Process Management
- HR assistance
- Project assistance
Sep 2022 - Dec 2023
1 year 4 monthsGermany
Business Support, Human Resources
West Pharmaceutical Services Deutschland GmbH
- Assisted HR managers and HR business partners at the Eschweiler and Stolberg sites in day-to-day business
- Managed the hiring process including conducting background checks and creating and sending employment contracts
- Managed the probation period completion process
- Managed the offboarding process including creating termination confirmations, internally informing the relevant departments and supporting managers in the offboarding process
- Collaborated with the works council
- Created employment references
- Advised and supported managers in defined areas
- Advised and supported on-site employees
- Prepared the BEM process for the Eschweiler, Stolberg and Kiefernweg sites
- Handled various HR projects
- Generated regular analyses and reports for the Human Resources department
Oct 2021 - Aug 2022
11 monthsGermany
Commercial clerk in logistics and sample registration
GfPS mbH
- Goods receipt
- Posting goods in the databases
- Testing and further development of a new LIMS system
- Proper initial inspection of samples/test products
- Sample registration and distribution
- Packaging and shipping of lab samples including preparation of customs documents
- QM and GMP compliant documentation of all procedures
- Process optimization in the department
- Planning and executing own projects
- Purchasing and order management
- Communication with suppliers and customers in German and English
Dec 2019 - Sep 2021
1 year 10 monthsGermany
Site Management Assistant
SGS Analytics Germany GmbH
- Customer support and consulting
- Supported site management in day-to-day business
- Created and followed up on quotes
- Invoicing and dunning
- Travel organization and expense reporting
- Personnel management and time management
- Personnel planning and recruitment
- Customer correspondence in German and English
- Documentation of sample receipt and dispatch
- Preparatory accounting
- Management and documentation of the petty cash
- Purchasing
- Process optimization
- Project assistance
- Planning and execution of own projects including project management and accountability
- Sample shipping
- Qualification of equipment according to GMP requirements
- Supported quality assurance during customer audits
- Appointment coordination
Apr 2018 - Nov 2019
1 year 8 monthsGermany
Sales and office assistant
SGS Analytics Germany GmbH
- Customer support and consulting
- Preparing and following up on quotes
- Recording samples received and dispatched
- Shipping samples
- Scheduling
Oct 2017 - Mar 2018
6 monthsGermany
Technical support assistant
LANCOM Systems
- Qualifying customer inquiries by phone and email
- Written and telephone correspondence in German and English
- Managing licenses
- Generating statistics and visualizations
- Writing guidelines for internal procedures
- Booking travel and processing travel expenses
Jun 2012 - Dec 2019
7 years 7 monthsGermany
Executive assistant (part-time)
Solar- und Regenwassertechnik Maanen
- Written and telephone correspondence
- Preparing quotes
- Invoicing
- General office tasks
- Assisting clients and visitors
- Basic accounting
Jun 2012 - Sep 2017
5 years 4 monthsGermany
Veterinary medical assistant
Kleintierpraxis Dr. Bey, Zinsen und Partner GbR
- Customer care and advice
- Selling animal feed and medications
- Nutritional assessment of patients
- Billing for treatments
- Assisting with treatments
- Processing and analyzing lab samples
- Maintaining a neat appearance of the clinic
Summary
Do you feel like your daily office routine is just endless to-do lists, a chaotic inbox and processes that somehow "evolved" but no longer work? That's exactly where I come in.
I help businesses clearly structure their office processes, make them more efficient and get them rolling again – no unnecessary frills, but with a practical approach and a hands-on mentality.
I don't just advise, I also roll up my sleeves – in the back office, in projects or wherever help is needed most.
- an eye for what matters
- many years of office and project experience
- and the ability to bring order to chaos – with heart, structure and reliability
- OfficeManagement
- ProcessOptimization
- OfficeEfficiency
- EverydayStructure
- BackofficeSupport
- HandsOnMentality
- BusinessSupport
- OfficeProcesses
- ReliefForCompanies
- ConsultingWithHeart
Languages
German
NativeEnglish
AdvancedSpanish
ElementaryFrench
ElementaryEducation
Aug 2009 - May 2012
Barbara-von-Sell Berufskolleg
Veterinary Medical Assistant · Veterinary Medicine · Cologne, Germany
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