Heiko Mock - Project Manager

Recommended expert

Titz, Germany

Experience

Jan 2025 - Dec 2025

1 year

Germany

Project Manager

PAYBACK

Directed a global marketplace implementation project, coordinating teams across three continents.
Served as a proxy to the overall Project Manager, ensuring seamless alignment between local and central stakeholders.
Acted as the German-speaking lead to maintain clear communication with the client.

Jan 2025 - Dec 2025

1 year

Germany

MDM Expert / IT Expert

Sanner GmbH/Footprint

Created a mobile device management concept for integrating iOS and Android devices into Microsoft Intune.
Implemented sub-concepts for Android and iOS as Bring Your Own Device (BYOD) in the first implementation phase.
Consulted on how to proceed with the integration of new devices.
Oversaw IT infrastructure relocation to new company facilities, ensuring a smooth transition with minimal downtime.
Guaranteed full workstation functionality for employees, reducing interruptions to business operations.
Advised leadership on optimization opportunities for IT systems and workflows.

Jan 2024 - Dec 2024

1 year

Germany

Project Lead/Product Owner/Release Manager

DMG Chemisch-Pharmazeutische Fabrik GmbH

Led the transformation of a cloud-based dental solution into a co-branded OEM product, enabling new client revenue streams.
Established and executed a project plan in alignment with key stakeholders, ensuring smooth integration into the existing development pipeline.
Directed the release management process, delivering multiple successful software releases with minimal disruption.

Jan 2024 - Dec 2024

1 year

Germany

Oracle APEX Coach

IT Niedersachsen

Designed and delivered custom Oracle APEX training programs tailored to client requirements.
Organized and conducted multiple training sessions, followed by structured learning support.
Authored a course handbook and activity guides with practical apps and solutions to enhance learning outcomes.

Jan 2023 - Present

3 years 1 month

Agile Coach & OKR Expert

Multiple Clients

Designed concepts to combine OKR with Scrum, extending the application beyond IT to business use cases.
Guided clients from vision and mission definition through to measurable objectives and key results (OKRs).
Integrated Scrum practices into defined business processes, introducing changes in phased rollouts.
Supported the adoption of Agile frameworks across diverse client organizations, strengthening alignment between strategy and execution.

Jan 2023 - Dec 2025

3 years

Germany

Workflow Engineer

VOQUZLabs

Designed and implemented automated invoice-processing workflows using Microsoft Power Automate.
Integrated AI-driven document evaluation to extract, analyze, and rate key information from PDF invoices.
Built reminder and notification services leveraging Adaptive Cards for seamless communication with responsible stakeholders.
Improved internal processing efficiency and accuracy through AI and workflow automation initiatives.

Jan 2022 - Dec 2024

3 years

Germany

Course Instructor

commercetools

Delivered Composable Commerce training classes, equipping participants with practical skills for implementation and integration.
Introduced course participants to the basics of CPQ workflows and the different states of the workflow until the quote is transferred to an order.

Jan 2022 - Dec 2022

1 year

Germany

Scrum Master/Product Owner/Scrum Coach

mecom GmbH

Facilitated agile delivery of a security-critical warning messaging application, coaching teams on Scrum practices.
Served as Product Owner for technical development, defining requirements and priorities.
Authored BSI-compliant documentation using Arc42 to meet regulatory standards.

Jan 2021 - Dec 2023

3 years

Germany

Product Owner/Scrum Coach

DMG Chemisch-Pharmazeutische Fabrik GmbH

Owned the development of the cloud portal DentaMile Connect, overseeing all technical aspects of the 3D printing and CAD/CAM solution.
Managed the product backlog and quality assurance, driving continuous improvements in functionality and reliability.
Coached teams in Scrum practices to strengthen delivery discipline.

Jan 2021 - Dec 2023

3 years

Senior-Coach

LearnQuest

Delivered Agile training classes, equipping participants with practical skills.

Jan 2020 - Present

6 years 1 month

Advisor to the MACH Alliance

MACH Alliance

Acted as technical advisor for the MACH Alliance.
Helped enterprise organizations navigate the complex modern technology landscape and guided them on the business advantages of open tech ecosystems that are microservices-based, API-first, cloud-native SaaS, and headless.
Ensured that MACH Alliance members met certification principles and supported vendors and system integrators in assessing compliance with MACH standards.

Jan 2020 - Dec 2023

4 years

Germany

Agile Coach

alfatraining Bildungszentrum GmbH

Trained and coached students preparing for Scrum Product Owner certification exams.
Delivered interactive classes, ensuring a strong understanding of Agile and Scrum frameworks.

Jan 2020 - Dec 2020

1 year

Germany

Solution Architect & SME (Oracle Commerce/ATG 11)

Deutsche Post AG

Supported the upgrade of the Oracle Commerce/ATG 11 platform, analyzing the current environment and documenting recommendations.
Managed a dedicated Scrum backlog, contributing to agile delivery as part of the product team.
Provided expert guidance to ensure upgrade readiness and system stability.
Advised the client on best practices for Oracle CPQ integration and designed a workflow for their use cases.

Jan 2019 - Present

7 years 1 month

Head of Customer Experience

VOQUZ IT Solutions

Drove customer experience strategy across enterprise clients, shaping digital transformation initiatives.
Published thought leadership articles and spoke at international CX conferences and webinars, increasing corporate visibility.
Partnered with clients to implement CX practices that improved engagement and customer satisfaction.

Jan 2019 - Dec 2020

2 years

Germany

Subject Matter Expert/Technical Advisor/eCommerce Expert (ATG)

T-Systems

Acted as Subject Matter Expert for RFI/RFP in a major IT transformation project.
Transitioned project management from Kanban to Scrum with DevSecOps, improving delivery speed and team efficiency.
Defined a CI/CD and DevSecOps integration strategy for a large-scale monolithic architecture.

Jan 2019 - Dec 2019

1 year

Germany

Solution Architect

DXC Technology

Supported an RFP to migrate a retail solution for a major telecom, consolidating multiple legacy systems into a unified portal.
Designed a solution to support multiple browsers and mobile devices, improving customer experience.
Proposed implementation options for notifications, messaging, and video streaming capabilities.

Jan 2019 - Dec 2019

1 year

Germany

Subject Matter Expert & Technical Advisor (Oracle Commerce/ATG 11)

Deutsche Post AG

Resolved complex long-running support cases, providing leadership to drive closure.
Investigated and advised on newly identified system errors, delivering recommendations for fixes and system improvements.
Gathered and analyzed Oracle CPQ requirements.

Jan 2019 - Dec 2019

1 year

Germany

Solution Architect

O’Donovan Consulting

Contributed to an RFP for platform migration from COBOL/SQL to a service-oriented architecture.
Defined potential architectural changes to modernize system design.
Recommended integration of the new accounting solution and customer data hub into the target environment.

Jan 2018 - Dec 2018

1 year

Germany

Business Architect & Solution Architect/Scrum Coach

DXC Technology

Served as stream lead for business use cases in a Master Data Management project, introducing agile methodologies.
Analyzed project setup and finalized functional designs to support a successful project restart.
Conducted code quality reviews (PL/SQL, Python) and evaluated a third-party provisioning solution.
Continued engagement as Solution Architect on a follow-up project.

Jan 2017 - Dec 2020

4 years

United States

CX Thought Leader

CX Hero & Oracle Smarter CX

Recognized among the Top 10 Oracle CX Experts for industry leadership.
Featured in video interviews as a CX Leader and contributor to Oracle’s SmarterCX platform.
Participated in Oracle’s Thought Leadership Program, helping to shape next-generation CX strategies.

Jan 2017 - Dec 2020

4 years

United States

Board Member & Chair/Speaker

CommercePros (formerly PripelinePros)

Chaired the Solution Provider Advisory Board, guiding strategic direction for the Oracle Commerce community.
Delivered sessions at international CommercePros conferences, sharing best practices on Oracle Commerce and Commerce Cloud.
Contributed to shaping the global Oracle Commerce and Commerce Cloud customer community.

Jan 2017 - Dec 2018

2 years

Germany

Oracle Commerce Architect/Release Manager/Scrum Master (Oracle Commerce/ATG 11)

Deutsche Post AG

Served as Oracle Commerce Architect for Deutsche Post eFiliale, leading a team of six developers.
Delivered new eCommerce functionality while aligning with the parallel system integrator stream.
Improved development efficiency by restructuring the environment into a best-practice module layout.

Jan 2016 - Dec 2017

2 years

Germany

Oracle Commerce & eCommerce Expert (Oracle Commerce/ATG 11)

Deutsche Telekom AG

Evaluated the existing eCommerce implementation and integration with backend systems.
Analyzed the overall system landscape, providing recommendations for optimization.
Evaluated Oracle CPQ use cases and how to implement them.

Jan 2016 - Dec 2016

1 year

Germany

Oracle Commerce Solution Architect (Oracle Commerce/ATG 11)

Deutsche Post AG

Evaluated and optimized the Oracle Commerce platform and CRM integration.
Designed end-to-end processes for Marketing, Sales, and Service.
Stabilized the eFiliale system by improving Oracle Coherence configuration.

Jan 2016 - Dec 2016

1 year

United States

Oracle Commerce Solution Architect (Oracle Commerce)

Ikonic Media

Evaluated the current Oracle Commerce implementation and guided developers to implement best practices.
Analyzed the development workflow and domain mappings, and suggested design changes.

Jan 2016 - Dec 2016

1 year

Austria

Enterprise Solution Architect/Scrum Master/Release Manager/Project Stream Lead (Oracle Commerce/ATG 11)

Zumtobelgroup

Designed a B2B eCommerce shop using Oracle Commerce Store Accelerator and Knockout JS SPA.
Integrated the solution with Oracle Sales Cloud, PIM, and SAP.
Led an international team, planned software releases, and coordinated with the Cloud Solutions team.
Evaluated and designed use cases and flows for CPQ solutions.

Jan 2015 - Dec 2015

1 year

France

Oracle Commerce Solution Architect (Oracle Commerce/ATG 11)

Oracle Professional Services

Acted as Solution Architect for a world store project with a French client.
Facilitated requirements workshops and evaluated client needs versus product capabilities.
Supported the project with demos, product queries, and documentation.

Jan 2015 - Dec 2015

1 year

Germany

Enterprise Solution Architect (Oracle Commerce/ATG 11)

T-Systems MMS

Designed the Deutsche Telekom B2B shop on the Oracle Commerce platform.
Integrated the shop with an SAP backend and a CoreMedia presentation layer.
Implemented complex pricing and product configuration architecture.

Jan 2014 - Dec 2014

1 year

France

Oracle Commerce Architect (Oracle Commerce/ATG 11)

Dassault Systèmes France

Supported migration of the internet portal into the Oracle Commerce landscape.
Guided the development team with best practices and provided coding guidelines.
Integrated Oracle Commerce with WebCenter Sites and third-party applications such as ExaLead.

Jan 2013 - Dec 2014

2 years

Spain

ATG & eCommerce Architect (ATG v9.2 and ATG 10.x)

Vodafone Germany

Served as eShop Architect in a global Vodafone project, aligning German teams with the Group Center of Excellence.
Directed integration of ATG with WebCenter Sites and other systems.
Produced architectural documentation and best-practice solution designs.

Jan 2013 - Dec 2013

1 year

Germany

ATG Solution Architect & Instructor (ATG v10)

Deutsche Telekom AG

Educated client teams on ATG, Endeca, and WebCenter Sites architecture.
Designed integration approaches between platforms, supporting strategic IT decisions.

Jan 2013 - Dec 2013

1 year

Germany

ATG Solution Architect (ATG v2006.3)

Hewlett-Packard Spain

Analyzed and stabilized the ATG eCommerce environment in an emergency project.
Produced a detailed findings report to guide optimization and tuning.

Jan 2013 - Dec 2013

1 year

Germany

ATG Solution Architect (ATG v9.2)

Vodafone Germany

Optimized the content management environment by reducing publishing and export/import times.
Stabilized the ATG environment in partnership with the operations team.
Trained content administrators on best practices for content management.

Jan 2013 - Dec 2013

1 year

Russian Federation

ATG & Endeca Architect (ATG v10)

Weigandt Consulting – Moscow

Designed and implemented ATG and Endeca architecture for a greenfield fashion eCommerce project.
Led the delivery team, provided technical coaching, and developed Java code.
Consulted with client management to ensure successful implementation.

Jan 2012 - Dec 2012

1 year

Germany

Solution Architect (ATG v10.1)

Oracle

Supported an RFP for a new eCommerce project, defining integration strategy with Oracle E-Business Suite, BI, and data hubs.
Presented Oracle ATG Web Commerce capabilities, demonstrating personalization and multisite features to client stakeholders.

Jan 2012 - Dec 2012

1 year

Australia

ATG Architect (ATG v9.1)

Vodafone Hutchinson Australia – Sydney

Refactored the environment to enable staging and production publishing of catalog content and assets.
Trained operations staff on ATG BCC and Merchandising, improving system stability.
Provided architectural support to developers and eCommerce architects.

Jan 2011 - Present

15 years 1 month

ATG Instructor (ATG v9, v10 and v11)

Oracle University

Delivered ATG training courses across Europe and Asia (DACH, BENELUX, Greece, Hong Kong, Italy, Poland, Spain, UK).
Conducted on-site training and compensation classes, adapting content to client needs.
Taught both business and technical audiences, ensuring strong knowledge transfer.

Jan 2011 - Dec 2011

1 year

United Kingdom

ATG Search Specialist (ATG v9.1)

Conexus – Basingstoke

Configured ATG Search Administration and search engines for the Republic project.
Resolved indexing issues, restored functionality, and improved search performance.

Jan 2011 - Dec 2011

1 year

Australia

Remote

ATG Merchandising/Deployment Specialist (ATG v9.1)

Vodafone Australia – Sydney

Provided remote support to stabilize the ATG BCC and Merchandising environment.
Guided developers in troubleshooting and resolving deployment issues.

Jan 2010 - Dec 2011

2 years

Spain

ATG Commerce Architect/Release Manager/Scrum Master/Product Owner/Instructor (ATG v10)

CGI Spain/El Corte Inglés – Madrid

Designed and delivered an ATG B2B eCommerce platform with role-based access and SAP integration.
Implemented Documentum integration for media items, including mass loading tools and web services.
Served as Release Manager and Scrum Master, ensuring smooth delivery in an Agile environment.

Jan 2010 - Dec 2010

1 year

Spain

ATG Technical Lead & Architect

CGI Spain – Madrid

Supported the development of new e-commerce shop features for El Corte Inglés.
Diagnosed and resolved complex ATG Outreach issues.

Jan 2010 - Dec 2010

1 year

Spain

ATG Instructor (ATG v2006.3 and 2007.1)

El Corte Inglés – Madrid

Developed and delivered custom ATG Outreach training, enabling staff to debug and maintain the environment independently.

Jan 2010 - Dec 2010

1 year

United Kingdom

ATG Commerce Architect (ATG v10 and 9.1)

Kingfisher Information Technologies

Designed functional specifications to integrate Screwfix NEXTDAY.DIY.COM into B&Q DIY.COM.
Refactored the B&Q eCommerce platform and documented requirements.
Advised leadership on selecting ATG versus third-party solutions.

Jan 2009 - Dec 2009

1 year

United Kingdom

ATG Product Specialist/Business Analyst/Project Manager

Burberry – London

Defined requirements for the ATG 9.1 webshop relaunch, serving as key client liaison.
Supported architects and project management with ATG expertise during the workshop phase.

Jan 2009 - Dec 2009

1 year

Germany

ATG Architect

Cirquent GmbH

Conducted migration analysis for Deutsche Post AG eFiliale.
Designed an ATG-based solution for system migration.

Jan 2009 - Dec 2009

1 year

United Kingdom

ATG Specialist

Conexus – Basingstoke

Implemented the ATG Customer Intelligence application in a Linux environment.
Provided bug fixing support for ATG developers.

Jan 2009 - Dec 2009

1 year

Germany

ATG Support Specialist

Vodafone D2 GmbH

Supported user acceptance testing for ATG Merchandising.
Trained Vodafone staff on the latest ATG and shop functionalities.

Jan 2007 - Dec 2009

3 years

Germany

Scrum Master & Technical Lead

CGI Information Systems and Management Consultants (Germany) GmbH

Led a feature team in a large-scale Agile project (Vodafone eGarage, 130+ people), delivering ATG enhancements.
Managed the release process and roles/rights concept for ATG applications.
Mentored developers and supported deployment and go-live activities.

Jan 1998 - Dec 2007

10 years

Germany

Software QA Consultant

Rechenzentrum der Finanzverwaltung des Landes Nordrhein-Westfalen

Conducted quality assurance and test automation for a government project (KONSENS/FISCUS).
Developed test cases, administered test systems, and executed whitebox and automated test cases.

Jan 1997 - Dec 1998

2 years

Germany

IT Support Specialist

Media Company

Installed systems, procured hardware and software, and set up Novell network infrastructure.

Jan 1997 - Dec 1998

2 years

Germany

Database Developer

Tourism Company

Built MS Access-based database applications, including search functions and reporting tools.
Provided network administration and user support.

Jan 1996 - Dec 1997

2 years

Germany

Student Research Assistant

Computing Center of a university

Installed and maintained computer systems, including virus removal and hardware diagnostics.
Connected PCs to local and university-wide networks.

Jan 1995 - Dec 1996

2 years

Germany

Student Research Assistant

Institute of Traffic Economics of a university

Developed software in Pascal for a traffic volume and allocation research project.

Jan 1992 - Dec 1995

4 years

Germany

Software Developer

Graphics Company

Created a publishing house application for customer and order management.
Maintained and supported the Novell network infrastructure.

Summary

Results-driven IT consultant with 20+ years of international experience in eCommerce, customer experience, and Agile transformation. Skilled in Oracle Commerce (ATG, Endeca, Cloud) and enterprise cloud platforms, with expertise in AI and Generative AI solutions. Proven success leading multi-continent project teams across telecom, retail, finance, pharma, and government sectors, delivering measurable business outcomes. Experienced in coaching Agile, Scrum, and OKR practices, bridging strategy and technology to accelerate delivery, enhance customer engagement, and optimize operational performance. Adept at designing and implementing cloud solutions, delivering tailored client training, and aligning technology initiatives with business objectives.