Eren Cinkaya
Scrum Master
Experience
Scrum Master
Public Service
The internal systems should be further developed to increase their efficiency, usability, and scalability. The goal is to optimize internal processes, reduce costs, and provide employees with modern, powerful tools. This should be supported by introducing agile principles and using the Scrum framework.
- Promoted and implemented agile principles and the Scrum framework across multiple teams
- Facilitated Scrum events (e.g., Daily Stand-Ups, Sprint Planning, Reviews, and Retrospectives)
- Supported teams in removing impediments and blockers
- Implemented metrics (e.g., velocity, burndown charts) to monitor and improve team performance
- Successfully ran workshops and training sessions on agile methods and best practices
- Technologies, methods: Jira, Confluence, Scrum
Test Manager
Automotive
The project aimed to ensure the quality of internal systems through structured test management and to deliver quarterly planned releases reliably and error-free. The focus was on establishing and optimizing test processes, integrating all tests, and coordinating all test-related activities within the release cycle.
- Planned and led test activities
- Developed and reviewed test strategy and test policy
- Wrote, updated, and aligned test plans
- Analyzed, reviewed, and evaluated requirements, user stories, acceptance criteria, and specifications for testability
- Designed and executed test cases and test procedures
- Created the test execution plan
- Monitored and reported on test progress and results, and checked exit criteria
- Technologies, methods: Jira, Xray, Confluence, HP-ALM, V-Model, Scrum
Project Manager / Scrum Master
Insurance
The project goal was to successfully implement Jira and Confluence as the central tools for agile project management and test management. This was intended to improve transparency, collaboration, and efficiency in agile projects and establish a structured test management process. The rollout was gradual and accompanied by comprehensive user training to ensure acceptance and effective use of the tools.
- Implemented Jira & Confluence as project, test, and portfolio management tools
- Conceptualized a solution for demand and resource management using Jira plugins
- Handled technical adaptations and extensions throughout the implementation phase from gathering and consolidating requirements, configuring the tool, to testing
- Advised and trained teams on best practices and optimal tool use and supported effective tool adoption
- Advised on using and administering Jira & Confluence, including implementing customization requests
- Technologies, methods: Jira, Xray, Confluence, Scrum
IT Service Manager
Healthcare and Medical Technology
The project aimed to ensure efficient and customer-focused 1st level support. The focus was on quickly handling requests, resolving common issues, and escalating complex cases to 2nd and 3rd level support. The goal was to improve service quality and sustainably increase user satisfaction.
- Planned, scheduled, and quality-controlled processes for the 1st level support team
- Ensured compliance with service level agreements
- Handled tickets from the IT service desk within the respective SLAs
- Received, classified, and prioritized incident reports via ServiceNow or phone in German and English
- Created onboarding handouts and training materials
- Technologies, methods: ServiceNow, InTune, IBM Lotus Notes, ITIL
Subproject Lead / PMO
Energy Supply
The project goal was to migrate and harmonize the IT tools of two companies as part of a merger. Existing systems and processes were to be analyzed, redundant tools eliminated, and a common IT landscape created. The aim was to leverage synergies, optimize collaboration, and achieve long-term cost savings.
- Co-led the E.ON - innogy migration subproject for HSE systems
- Served as application owner for various workplace safety tools
- Advised business owners and other stakeholders on IT concepts and other project topics
- Prepared, coordinated, facilitated, and conducted meetings and workshops
- Facilitated the overall project board
- Technologies, methods: Jira, Confluence, MS PowerApps & Power Automate, Salesforce, Scrum
Languages
Education
RWTH Aachen
Bachelor of Science · Industrial Engineering, Materials and Process Engineering · Aachen, Germany
Certifications & licenses
ISTQB® CTFL Medical Technology
ITIL V4 Foundation
PRINCE2® Foundation
Professional Scrum Master I
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