Recommended expert

Serhat Küpeli

Scrum Coach

Serhat Küpeli
Cologne, Germany

Experience

Jan 2024 - Present
2 years 1 month

Scrum Coach

University

  • Support in applying agile principles and practices
  • Training and coaching the Scrum team and leaders on agile ways of working and self-organized work
  • Conducting retrospectives and identifying continuous improvement actions
  • Identifying impediments and coordinating actions to remove them
  • Coordinating sprint planning, daily stand-ups, reviews, and retrospectives
  • Supporting the management of project tools (JIRA, Confluence, Concept Board)
  • Establishing additional Scrum teams and cross-team communication and metrics
Mar 2023 - Sep 2023
7 months

ITSM Consultant & Scrum Coach

IT Service Provider

  • Setting up the Scrum process and a shared understanding of roles in the project
  • Creating a process map to compare existing processes with the required ones from the standard
  • Identifying missing or to-be-optimized process and role descriptions to achieve ISO 20000 certification
  • Implementing the open actions
  • Conducting an internal audit in preparation for certification
  • Facilitating Scrum events: daily stand-ups, sprint planning, sprint review, and sprint retrospective
  • Removing obstacles that prevent the team from working efficiently
  • Coaching the team and promoting collaboration within the team and with external stakeholders
Jul 2021 - Dec 2021
6 months

Change Manager

Manufacturing Industry

  • Defining and aligning a change roadmap
  • Setting up a transition board for better management of all change management activities
  • Determining, implementing, and tracking the effectiveness of all change activities carried out
  • Regularly aligning business goals with the objectives and tasks of the transition board
Jan 2020 - Dec 2024
5 years

Requirements Manager & Technical Solution Management

Government Agency

  • Gathering and aligning customer requirements
  • Assessing feasibility and developing implementation options
  • Planning proposals from a technical and commercial perspective
  • Managing process-compliant service takeovers (traditional, agile & hybrid)
  • Presenting project results to management
Jan 2020 - Dec 2022
3 years

IT Service Management Consultant & Agile Coach

IT Service Provider

  • Setting up the Scrum process and a shared understanding of roles in the project
  • Creating a process map to compare existing processes with the recommended processes from the ITIL framework
  • Gathering requirements and supporting the selection of the new end-to-end IT Service Management system
  • Managing the implementation of open actions
  • Facilitating Scrum events: daily stand-ups, sprint planning, sprint review, and sprint retrospective
  • Removing obstacles that prevent the team from working efficiently
  • Coaching the team and promoting collaboration within the team and with external stakeholders
  • Coaching the client's IT Service Management area, project teams, and leaders in agile working
May 2019 - Present
6 years 9 months

Managing Director

PCG Pure Consultant GmbH

  • Leading and managing the consulting company
  • Overseeing strategic direction and operations
  • Coordinating client engagements and service delivery
Mar 2018 - Present
7 years 11 months

SCRUM Training Developer and Trainer

Cross-industry

  • Conducting SCRUM trainings and developing training materials
  • Teaching SCRUM, requirements engineering, Kanban, DevOps, and agile testing
  • Coaching diverse project teams and stakeholders on agile ways of working and SCRUM practices
  • Establishing a continuous improvement process including success monitoring
  • Raising management awareness of the cultural change when introducing agile processes
  • Supporting the agile transformation of the project structure
  • Developing various training concepts including audience analysis, creating materials, and supporting documents
Jan 2017 - Dec 2019
3 years

ITSM Consultant & Agile Coach

Manufacturing industry

  • Conducting ITIL and SCRUM trainings to create a common project language and understanding
  • Optimizing existing IT processes and implementing incident, problem, change, and requirements management as well as request fulfillment
  • Aligning and creating relevant role and process descriptions
  • Defining and implementing various reports to manage and improve process efficiency for team leads and management
  • Training the entire IT staff in ITIL, PRINCE2, and SCRUM
  • Introducing a new trouble ticket system
  • Defining and monitoring SLAs and UCs to improve response and resolution times
  • Providing ongoing coaching to IT staff and management throughout the project
  • Managing the implementation of all measures in sprints
  • Facilitating Scrum events: daily stand-ups, sprint planning, sprint review, and sprint retrospective
  • Removing obstacles that prevent the team from working efficiently
May 2013 - Apr 2019
6 years

Head of expertplace academy & Senior Consultant

expertplace consulting GmbH

  • Managed and developed the expertplace academy
  • Conducted senior-level consulting projects
  • Designed and delivered training programs
Jan 2013 - Apr 2013
4 months

Consultant & PRINCE2 Trainer

Serview GmbH

  • Provided consulting services in project management
  • Delivered PRINCE2 training to clients
Nov 2009 - Dec 2012
3 years 2 months

IT Project Management Consultant

ACT Expert Services GmbH

  • Consulted on IT project management processes
  • Implemented best practices and methodologies
Jan 2008 - Oct 2009
1 year 10 months

Project Management Consultant & PRINCE2 Trainer

Arxes GmbH

  • Provided project management consulting
  • Delivered PRINCE2 training sessions
Aug 2005 - Dec 2007
2 years 5 months
Cologne, Germany

IT Support

Freelancer

  • Provided IT support services to various clients
  • Installed, configured, and maintained IT systems

Skills

  • Agile Coaching

  • Scrum Coaching

  • It Project Management

  • It Service Management

  • Scrum Master

  • Agile Coach

  • Product Owner

  • Project Manager

  • It Service Manager

  • Change Manager

  • Requirements Manager

  • Word Processing And Spreadsheets

  • Agile Tools (E.g. Jira, Miro, Confluence, Etc.)

  • Presentation And Visualization Tools

  • Modeling And Planning Tools

  • Finance

  • Telecommunications

  • Public Sector

  • Technical Wholesale

  • Agency Services

  • Insurance

  • It Services

Languages

German
Native
Turkish
Native
English
Advanced

Education

Sep 1999 - Jul 2004

Cologne University of Applied Sciences

Diploma in Computer Science, Business Informatics · Business Informatics · Cologne, Germany

Certifications & licenses

Agile Coach

ICO CERT

Agile PM Foundation

COBIT 5 Foundation

Certified Professional for Requirements Engineering

IREB

Certified SAFe 5 Agilist

ISO 20000 Foundation & ISO 20000 Consultant

ISO 27001 Foundation

ITEMO Kanban Professional I

ITIL Expert & Coach

PRINCE 2 Practitioner & Coach

PRINCE2 Agile Practitioner

Professional SCRUM Coach

TÜV SÜD

Professional Scrum Coach

ICO CERT

SCRUM Product Owner & SCRUM Master

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