Serhat Küpeli
Scrum Coach
Experience
Jan 2024 - Present
1 year 7 months Germany
Scrum Coach
Hochschule
- Support in applying agile principles and practices
- Training and coaching the Scrum team and leadership regarding agile ways of working and self-organizing
- Facilitating retrospectives and identifying continuous improvement measures
- Identifying impediments and coordinating actions to remove them
- Coordinating sprint planning, daily stand-ups, reviews, and retrospectives
- Assisting in managing project tools (JIRA, Confluence, Concept-Board)
- Establishing additional Scrum teams and cross-team communication and metrics
Mar 2023 - Sep 2023
7 months Germany
ITSM Consultant & Scrum Coach
IT-Dienstleister
- Setting up the Scrum process and a shared understanding of roles in the project
- Creating a process map to align existing processes with those required by the standard
- Identifying missing or to-be-optimized process and role descriptions to achieve ISO 20000 certification
- Implementing the open actions
- Conducting an internal audit as preparation for certification
- Facilitating Scrum meetings such as daily stand-ups, sprint planning, sprint review, and sprint retrospective
- Identifying and removing obstacles that prevent the team from working efficiently
- Promoting collaboration and communication within the team and with external stakeholders.
Jul 2021 - Dec 2021
6 months Germany
Change Manager
Produzierendes Gewerbe
- Defining and aligning a change roadmap
- Establishing a transition board for better management of all change management activities
- Determining, implementing, and tracking the effectiveness of all change activities carried out
- Regularly aligning business objectives with the goals and tasks of the transition board
Jan 2020 - Dec 2025
5 years Germany
Requirements Manager & Technical Solution Management
Behörde
- Gathering and aligning customer requirements
- Confirming feasibility and developing implementation options
- Planning proposals from technical and commercial perspectives
- Managing process-compliant handovers (waterfall, agile & hybrid)
- Presenting project results to management
Jan 2020 - Dec 2022
3 years Germany
IT-Service Management Consultant & Agile Coach
IT-Dienstleister
- Setting up the Scrum process and a shared understanding of roles in the project
- Creating a process map to align existing processes with the recommended processes from the ITIL framework
- Gathering requirements and supporting the selection of the new overarching IT service management system for IT
- Managing the implementation of open actions
- Facilitating Scrum meetings such as daily stand-ups, sprint planning, sprint review, and sprint retrospective
- Identifying and removing obstacles that prevent the team from working efficiently
- Promoting collaboration and communication within the team and with external stakeholders
- Coaching the customer's IT service management department
- Coaching project teams and leadership in the context of agile working
May 2019 - Present
6 years 3 months Cologne, Germany
Managing Director
PCG Pure Consultant GmbH
Mar 2018 - Present
7 years 5 months Germany
Trainer for SCRUM and Developer of Training Content
Branchenübergreifend
- Imparting knowledge in SCRUM, requirements engineering, Kanban, DevOps, and agile testing
- Coaching diverse project teams and stakeholders on agile working methods, SCRUM practices, and establishing a continuous improvement process including follow-up success checks
- Raising management awareness of cultural change in companies when introducing agile processes
- Supporting the agile transformation of project structures
- Developing various training concepts including target group analysis, preparing materials and supporting documents, and creating new exercise formats
Jan 2016 - Dec 2020
3 years Germany
ITSM Consultant & Agile Coach
Produzierendes Gewerbe
- Conducting ITIL & SCRUM trainings to create a unified project language and understanding
- Optimizing existing IT processes and introducing incident, problem, change, and requirement management processes as well as request fulfillment; aligning and developing relevant roles and process descriptions
- Defining and introducing various reports to manage and improve process efficiency for team leads and producing management reports for IT leadership
- Training the entire IT staff in the ITIL, PRINCE2 & Scrum frameworks
- Introducing a new trouble ticket system
- Defining and monitoring SLAs and UCs to improve response and resolution times
- Providing ongoing coaching to IT staff and management throughout the project lifecycle
- Managing the implementation of all actions in sprints
- Facilitating Scrum meetings such as daily stand-ups, sprint planning, sprint review, and sprint retrospective
- Identifying and removing obstacles that prevent the team from working efficiently
May 2013 - Apr 2019
6 years Cologne, Germany
Head of expertplace academy & Senior Consultant
expertplace consulting GmbH
Jan 2013 - Apr 2013
4 months Bad Homburg, Germany
Consultant & PRINCE2 Trainer
Serview GmbH
Nov 2009 - Dec 2013
3 years 2 months Niederkassel, Germany
IT Consultant Project Management
ACT Expert Services GmbH
Jan 2008 - Oct 2009
1 year 10 months Cologne, Germany
Consultant Project Management & PRINCE2 Trainer
Arxes GmbH
Aug 2005 - Dec 2008
2 years 5 months Cologne, Germany
IT Support
Freelancer
Languages
German
Native
Turkish
Native
English
Advanced
Education
Sep 1999 - Jul 2004
Fachhochschule Köln
Diploma in Computer Science, Business Informatics · Business Informatics · Cologne, Germany
Certifications & licenses
Agile Coach
ICO CERT
Agile PM Foundation
COBIT 5 Foundation
Certified SAFe 5 Agilist
IREB – Certified Professional for Requirements Engineering
IREB
ISO 20000 Consultant
ISO 20000 Foundation
ISO 27001 Foundation
ITEMO Kanban Professional I
ITIL Expert & Coach
PRINCE 2 Practitioner & Coach
PRINCE2 Agile Practitioner
Professional Scrum Coach
ICO CERT
Professional Scrum Coach
TÜV SÜD
Scrum Master
Scrum Product Owner
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