Wolfgang Schenk

Continuous Improvement Manager / Quality Manager

Düsseldorf, Germany

Experience

Jan 2021 - Feb 2024
2 years 2 months
Hamburg, Germany

Continuous Improvement Manager / Quality Manager

Deutsche Giganetz GmbH

  • Responsible for the continuous improvement of systems and processes in Operations.
  • Audits of application systems and processes
  • Optimizing functions and system interfaces
  • Defining processes and procedures (quality and master data management)
  • Test management (planning, execution, formal acceptance)
  • Improving data quality (evaluation, analysis, coordinating cleanup)
  • Standardizing and automating workflows
  • Advising the management team on personnel matters
  • “Through his clear analyses and deep technical understanding, Mr. Schenk helped us identify and resolve interface issues. The automation and standardization of workflows he implemented continue to boost our operational efficiency.” (Henning B.)
  • Mandate via F&P Executive Solutions AG.
Jul 2021 - Dec 2021
6 months
Hamburg, Germany

Provider Manager / Product Owner

Deutsche Giganetz GmbH

  • Responsible for the functional performance of sales systems and for managing the external service provider.
  • Creating and introducing sprint/release planning and roadmap
  • Developing new service & support contracts and evolving the systems
  • Establishing demand management
  • Coordinating service and support requests
  • Serving as SPOC for the client and service provider; restoring effective collaboration
  • Training an internal employee and handing over tasks
  • “With a clear focus on quality and process improvement, Mr. Schenk implemented sprint/release planning in no time, noticeably improving system stability and response time to customer requests. His results-driven approach was always marked by strong social skills.” (Katrin T.)
  • Mandate via F&P Executive Solutions AG.
Jan 2020 - May 2021
5 months
Hamburg, Germany

ITK Roll-Out Manager

Fielmann AG

  • Responsible for rolling out a telecommunications solution in Fielmann branches in Germany and neighboring countries.
  • Planning and scheduling conversion dates and service teams
  • Sourcing materials and optimizing costs
  • Managing roll-out activities and quality assurance
  • Billing services and optimizing revenues
  • Professionalizing the client–vendor relationship
  • Expanding the roll-out to the Czech Republic
  • Mandate via F&P Executive Solutions AG.
Oct 2020 - Jan 2021
4 months
Berlin, Germany

Head of IT

Sana IT Services

  • Responsible for developing, deploying, operating, and servicing all IT services in the Berlin-Brandenburg region.
  • Leading infrastructure/data center, SAP operations, network, and service & support teams with 39 staff
  • Optimizing workflows and staff deployment
  • Introducing project portfolio management
  • Implementing a methodology for managing small and medium projects
  • Setting up capacity planning for IT projects
  • Regaining trust in management
  • “With Wolfgang Schenk, we had an interim leader who excelled both strategically and operationally. The capacity planning for IT projects he introduced set new standards in transparency and efficiency, benefiting our company long-term.” (Uwe S.)
  • Mandate via F&P Executive Solutions AG.
Sep 2020 - Feb 2025
4 years 6 months
Düsseldorf, Germany

CIO / CDO / Project Manager AI Academy / Operational Process Auditor / Product Owner MS365 (since March 2024); Managing Partner

F&P Executive Solutions AG

  • Responsible for the board’s IT, digitalization, and AI portfolio.
  • Digitizing accounting, signature/approval, and onboarding processes
  • Restructuring the IT department
  • Introducing a digital sales tool
  • Implementing an AI webinar series
  • Establishing and optimizing information security
  • Administering and optimizing the MS Office 365 environment
Jun 2019 - Oct 2019
5 months
Düsseldorf, Germany

Head of IT

Kassenärztliche Vereinigung Nordrhein

  • Responsible for developing, deploying, operating, and servicing all IT services for over 20,000 clients.
  • Leading data center, infrastructure, application operations, billing services, development, customer service, and products/services teams with 120 staff
  • Managing external vendors and partners
  • Recruiting, selecting, and hiring employees
  • Strategic realignment, restructuring, and further development
  • Optimizing workflows and staff deployment
  • Managing the project to implement a new billing system
Dec 2017 - Mar 2019
1 year 4 months
Düsseldorf, Germany

Head of Service Engineering, Integration & Test; Project Manager Business Development Telecom & Media; Project Manager

Altran Deutschland

  • Engineering services and consulting for major clients in the telecom and media industries.

  • Responsible for design, development, testing, and operation of ICT solutions in Germany

  • P&L responsibility, €10.0 M revenue

  • Leading Digital Platform Services, ICT Engineering & Integration, and Quality Assurance & Test Automation

  • Managing and developing 60 employees

  • Coordinating external vendors and service partners

  • Recruiting and hiring staff

  • Personal client support and central point of contact for service delivery

  • Pre-sales support for proposals and negotiations

  • Improving division profitability by >20%

  • Leading a growth project for the entire Telecom & Media sector

  • Responsible for the growth project across Altran Germany’s Telecom & Media business.

  • Expanding and energizing sales activities

  • Driving recruiting efforts

  • Conducting business development workshops

  • Roadshow with clients and partners

  • Achieving >15% growth

  • Responsible for improving the profitability of Altran Germany’s Telecom & Media services.

  • Increasing staff utilization

  • Reducing costs

  • Optimizing project margins

  • Achieving >20% efficiency gains

May 2017 - Aug 2017
4 months
Munich, Germany

Auditor and Project Manager Autopilot for Drones

Intel

  • Responsible for developing a software system for automatic control of professional drones.
  • Auditing the project
  • Restructuring the project organization
  • Optimizing processes
  • Expanding and replacing service providers
  • Stakeholder management and restoring client relationships
  • Proper project closure
  • Mandate via Altran Deutschland.
Nov 2015 - Mar 2017
1 year 5 months
Bonn, Germany

Project Manager and Service Manager Incident Management

Deutsche Telekom AG

  • Building and leading a service department to fully take over incident management (1st-level support) for IT systems.
  • Defining service scope and quality
  • Setting up the service delivery unit (staff, location, processes)
  • Service takeover and parallel operation
  • Managing external vendors and partners
  • Continuously expanding and optimizing the service
  • Mandate via Altran Deutschland.
Oct 2014 - Oct 2015
1 year 1 month
Düsseldorf, Germany

Program/Rollout Manager Global ITSM Tool

Vodafone Group

  • Responsible for upgrading a global IT service management tool (Remedy) for central processes and connected systems.
  • Requirements management across different countries
  • Country-specific adaptation of ARS Remedy
  • Quality management
  • Planning and coordinating the international roll-out
  • Managing external vendors and partners
  • “Wolfgang Schenk is a highly experienced manager who not only masterfully handled the complexity of a global project but also effectively coordinated collaboration between countries and external vendors. His structured approach was critical to the project’s success.” (Jens S.)
  • Mandate via Altran Deutschland.
Jan 2014 - Sep 2014
9 months
Düsseldorf, Germany

Project Manager System Implementation for Quote Generation

Vodafone Deutschland

  • Responsible for introducing a system for customized quote generation to support enterprise sales.
  • Requirements management and business unit liaison
  • Coordinating system adaptations
  • Quality management
  • Planning and coordinating implementation
  • Managing external vendors and partners
  • Mandate via Altran Deutschland.
Jul 2013 - Dec 2014
6 months
Germany

Test Manager Data Warehouse

EON

  • Test management for a central data warehouse system for global energy trading.
  • Test concept including process definition
  • Coordinating test execution
  • Release approvals
  • Collaboration with development and business units
  • Mandate via Altran Deutschland.
Oct 2012 - Jun 2013
9 months
Düsseldorf, Germany

Project Manager Customer Information Systems Consolidation

Vodafone Deutschland

  • As part of post-merger integration, responsible for developing a central information system for consistent and convergent customer master data.
  • Creating a migration concept
  • Executing data migration
  • Consolidating and harmonizing migrated data
  • Coordinating ERP and CRM adjustments
  • Managing external vendors and partners
  • Mandate via Altran Deutschland.
Jan 2011 - Sep 2012
9 months
Düsseldorf, Germany

Project Manager Implementation of Project and Portfolio Management Tool

Vodafone Deutschland

  • Responsible for implementing a project and portfolio management application to support sales in large customer projects and bids.
  • Requirements management and business unit liaison
  • Vendor/product selection
  • Coordinating system adaptations
  • Quality management
  • Planning and coordinating implementation
  • Mandate via Altran Deutschland.
Apr 2011 - Nov 2017
6 years 8 months
Düsseldorf, Germany

Technical Unit Director Network Excellence

Altran Deutschland

  • Engineering services and consulting for major clients in telecom and media.
  • Responsible for all projects/services in the unit
  • P&L responsibility, €6.0 M revenue
  • Leading project management and network engineering
  • Managing and developing 23 employees
  • Coordinating external vendors and service partners
  • Recruiting and hiring staff
  • Personal client support and key contact for service delivery
  • Pre-sales support for proposals and negotiations
  • Independently executing projects
  • Strategic realignment of the unit
  • Increasing customer satisfaction; introducing KPIs
  • Building and leading a service department to take over incident management (1st-level support) for Deutsche Telekom’s IT systems
Apr 2011 - Dec 2011
9 months
Germany

Project Manager Email Order Automation

1&1 Versatel

  • Responsible for developing a system to automate processing of email orders from business clients, including downstream system integration.
  • Requirements management and business unit liaison
  • Solution design and system architecture
  • Coordinating software development
  • Quality management
  • Planning and coordinating commissioning
  • Mandate via Altran Deutschland.
Aug 2010 - Feb 2025
14 years 7 months

Independent Consultant and Manager on Demand

  • IT service management
  • Digital transformation
  • Information security management
  • Restructuring and optimization
  • Auditing, analysis, and turnaround
Aug 2010 - Dec 2010
5 months
Germany

Competence Center Manager

Damovo Deutschland

  • Responsible for designing, developing, and supporting innovative communication services.
  • Leading VOIP Solutions, Call Center Solutions, Data Center, Infrastructure, and Applications with 25 staff
  • Coordinating external vendors and service partners
  • Strategic realignment and restructuring
  • Optimizing ITIL-based service processes
Jan 2009 - Jul 2010
7 months
Ratingen, Germany

Head of Continuous Improvement Projects

Vodafone Group

  • International telecom provider for fixed and mobile networks.
  • Responsible for all service improvements
  • Leading and managing a global program for continuous IT service improvement
  • Developing a vision and strategy to expand the department
  • Independently executing projects
  • Introducing a system to automate information and escalation workflows
Apr 2006 - Dec 2009
3 years 9 months
Ratingen, Germany

Head of Service Desk

Vodafone Group

  • International telecom provider for fixed and mobile networks.
  • Responsible for the global service desk of central IT operations (800+ services for 35 country units)
  • Responsible for global ITIL processes: incident, problem, and service request management
  • Budget responsibility, €9.0 M
  • Leading mobile applications, enterprise applications, data center/infrastructure, first-level support, incident control teams
  • Managing and developing 65 employees
  • Coordinating external vendors and service partners
  • Recruiting and hiring staff
  • Consolidating and optimizing ITIL processes
  • Creating a business continuity plan for all service desk locations
  • Periodic review meetings with global clients, including service quality and KPI reports
  • Consolidating national and international service desks into one global service desk
  • Transferring frontline service desk from Germany to Egypt (staffing, tech setup, knowledge transfer, KPI definition)
  • Introducing a process performance management tool including key performance indicators
Oct 2002 - Mar 2006
3 years 6 months
Düsseldorf, Germany

Head of IT Monitoring

Vodafone Deutschland

  • Germany-wide telecom provider for fixed and mobile networks.
  • Responsible for monitoring availability and performance of central and decentralized IT infrastructure, key applications, and SLAs
  • Budget responsibility, €7.0 M
  • Leading 24x7 monitoring, back office, and tool administration teams
  • Managing and developing 53 employees
  • Coordinating external vendors and partners
  • Information and escalation management
  • Developing monitoring solutions
  • Defining and introducing KPIs
  • Implementing service-level monitoring
  • Restructuring the entire group with a new focus on internal customer units
  • Raising awareness of the IT monitoring department and its performance within the company
Apr 1999 - Sep 2002
3 years 6 months
Düsseldorf, Germany

Head of Software Development and Maintenance

Metro Group Informatik

  • International retail group with multiple brands and a centralized IT company.
  • Responsible for developing and maintaining all IT-supported systems of the central Metro purchasing company
  • Budget responsibility, 6.0 M DM
  • Leading the department in analysis, design, development, and maintenance of software systems
  • Personal client support and central contact for service delivery
  • Managing and developing 38 employees
  • Coordinating external vendors and partners
  • Independently executing projects
  • Ensuring a smooth Y2K transition
  • Converting all software systems from DM to Euro
Jan 1993 - Mar 1999
5 years 3 months
Düsseldorf, Germany

Software Developer / Project Manager

Metro Group Informatik

  • International retail group with multiple brands and a centralized IT company.
  • Responsible for developing, testing, and implementing software systems
  • Leading projects in merchandise management
  • Leading development teams (up to 12 staff)
  • Requirements management, software design, coding, testing, implementation, and support
  • Developing a central system for listing and managing suppliers
  • Automating order processing
Mar 1993 - Dec 1993
10 months
Bebra, Germany

Software Developer / Product Owner

Tenoch EDV-Lösungen

  • IT firm for custom software solutions in inventory management and production planning/control.
  • Responsible for developing, testing, and implementing software solutions
  • Leading projects for automotive supplier clients
  • Gathering client requirements
  • Designing and developing the software solution
  • Testing and implementing at client sites
Mar 1990 - Feb 1993
3 years
Bebra, Germany

Freelance Software Developer

Tenoch EDV-Lösungen

  • IT firm for custom software solutions in inventory management and production planning/control.
  • Gathering client requirements
  • Designing and developing the software solution
  • Testing and implementing at client sites
  • Maintenance and support

Summary

Take digital transformation to the next level for a clear competitive edge. Efficiency improvement is more than just optimization – it’s the core of every successful digital transformation. With AI and automation, new opportunities arise to actively shape your company’s future.

As a Manager on Demand and expert in digital transformation, IT service management, and information security, I support mid-sized companies in boosting the efficiency and effectiveness of their business processes and in keeping pace with the accelerating changes of digitalization and AI. I pay special attention to information security and its management structures within the company. My work style is result-oriented, analytical, and methodical, with entrepreneurial thinking and action on one hand and leadership with strong social skills on the other hand seen not as contradictions but as the crucial factors for sustainable success.

Experienced and business-minded IT manager with a focus on:

  • IT leadership

  • Digital transformation

  • IT service management

  • Information security management

  • Artificial intelligence

  • Restructuring and optimization

  • Auditing, analysis, and turnaround

  • Specialized in management on demand in digital transformation, IT, service management, and AI.

  • Leadership and management experience across all IT areas, from strategy through design and development to implementation, operations, and service management.

  • Industry experience: IT and telecommunications, consulting, wholesale and retail, healthcare, automotive suppliers.

  • Experience with organizational and process optimization in operational excellence, performance improvement and cost reduction through efficiency programs and restructuring, leading decentralized and international IT organizations, employee development and coaching, setting up internal successors, and change management when introducing new organizational and business structures.

Languages

German
Native
English
Advanced

Education

Oct 1988 - Mar 1993

Fachhochschule Würzburg/Schweinfurt

Diplom Informatiker, focus on Business · Computer Science · Würzburg, Germany

Aug 1985 - Jun 1987

Herz- und Kreislaufzentrum

Office Administration · Rotenburg an der Fulda, Germany

Aug 1983 - Jun 1985

Fachoberschule

University Entrance Qualification · Business and Administration · Bebra, Germany

Certifications & licenses

Master Business with AI, MBAI®PLUS

KI Business Master

AI Business Manager

Innovation Center / RWTH Aachen University

IT Security Auditor

TÜV Rheinland / alfatraining

IT Security Manager

TÜV Rheinland / alfatraining

IT Security Officer

TÜV Rheinland / alfatraining

Professional SCRUM Master

Scrum.org

ISO/IEC 20000 Auditor

socos / APMG-International

Black Belt

Integrata

PRINCE2 Foundation

AMP Group

ARIS PPM Foundation

IDS Scheer

ITIL V3 Foundation

TÜV Süd

Green Belt

Integrata

ITIL Practitioner Support & Restore

Maxpert

IT Service Management Foundation

TÜV Akademie

AI Business Management

IT-Service Management (ISO 20000)

ITIL

Information Security (ISO 27001 and BSI Basic Protection)

PRINCE2

SCRUM

Six Sigma

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