Wolfgang Schenk
CIO / CDO / Project Manager AI Academy / Auditor of Operational Processes / Product Owner MS365
Experience
CIO / CDO / Project Manager AI Academy / Auditor of Operational Processes / Product Owner MS365
F&P Executive Solutions AG
- Digitalization of accounting, signature/approval, and onboarding processes
- Restructuring of the IT department
- Introduction of a digital sales tool
- Implementation of an AI webinar series
- Introduction and optimization of information security
- Administration and optimization of the MS Office 365 environment
Continuous Improvement Manager / Quality Manager
F&P Executive Solutions AG
- Audits of application systems and processes
- Optimization of functions and system interfaces
- Definition of processes and procedures (quality and master data management)
- Test management (planning, execution, technical acceptance)
- Improvement of data quality (evaluation, analysis, coordination of cleanup)
- Standardization and automation of workflows
- Advising the management team on HR matters
Provider Manager / Product Owner
F&P Executive Solutions AG
- Creation/introduction of sprint/release planning and roadmap
- Development of new contracts for service & support and system evolution
- Building a demand management
- Coordination of service and support requests
- SPOC for client and service providers; restoring effective collaboration
- Training an internal employee and handing over tasks
ITK Roll-Out Manager
F&P Executive Solutions AG
- Planning and scheduling of changeover dates and service teams
- Material procurement and cost optimization
- Management of roll-out activities and quality assurance
- Billing of services and optimization of revenue
- Professionalization of the client-provider relationship
- Expansion of the roll-out to the Czech Republic
Head of IT
F&P Executive Solutions AG
- Management of IT areas infrastructure/data center, SAP application operations, network, service & support with a total of 39 employees
- Optimization of workflows and staff deployment
- Introduction of project portfolio management
- Introduction of a method for managing small and medium projects
- Introduction of capacity planning for IT projects
- Regaining trust in management
Head of IT
North Rhine Association of Statutory Health Insurance Physicians
- Leading the IT areas data center, infrastructure, application operations, billing services, development, customer service and products/services with a total of 120 employees
- Managing external service providers and partners
- Recruiting, selecting, and hiring staff
- Strategic realignment, restructuring and further development
- Optimizing workflows and staff deployment
- Managing the project to introduce a new billing system
Project Manager Business Development Telecom & Media
Altran Germany
- Expanding and revitalizing sales activities
- Driving recruiting activities
- Business development workshops
- Roadshow with clients and partners
- Achieved growth of more than 15%
Project Manager Efficiency Improvement for Service Delivery
Altran Germany
- Increasing staff utilization
- Reducing costs
- Optimizing project margin
- Efficiency improvement of more than 20%
Auditor and Project Manager for Drone Autopilot
Altran Germany
- Auditing the project
- Restructuring the project organization
- Optimizing processes
- Expanding and replacing service providers
- Stakeholder management and restoring the customer relationship
- Proper project closure
Project and Service Manager for Incident Management
Altran Germany
- Defining the scope and quality of the service
- Setting up the service delivery unit (staff, location, processes)
- Service takeover and parallel operation
- Managing external service providers and partners
- Continuously expanding and optimizing the service
Program/Rollout Manager Global ITSM Tool
Altran Germany
- Requirements management for different countries
- Country-specific customization of ARS Remedy
- Quality management
- Planning and coordination of the international roll-out
- Management of external service providers and partners
Project Manager Implementation of Quotation System
Altran Germany
- Requirements management and support of the business unit
- Coordination of system adjustments
- Quality management
- Planning and coordination of the implementation
- Management of external service providers and partners
Test Manager Data Warehouse
Altran Germany
- Test concept including process definition
- Coordination of test execution
- Release approval
- Collaboration with development and business unit
Project Manager Consolidation of Customer Information Systems
Altran Germany
- Creation of a migration concept
- Execution of data migration
- Consolidation and harmonization of the migrated data
- Coordination of adjustments in ERP and CRM systems
- Management of external service providers and partners
Project Manager Implementation of Project and Portfolio Management Tool
Altran Germany
- Requirements management and support of the business unit
- Vendor/product selection
- Coordination of system adjustments
- Quality management
- Planning and coordination of the implementation
Project Manager for Email Order Automation
Altran Germany
- Requirements management and support of the department
- Solution design and system architecture
- Coordination of software development
- Quality management
- Planning and coordination of commissioning
Manager Competence Center
Damovo Germany
- Management of the VoIP Solutions, Call Center Solutions, Data Center, Infrastructure and Applications areas with 25 employees
- Coordination of external service providers and partners
- Strategic realignment and restructuring
- Optimization of ITIL-based service processes
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Professional Services (6.5 years), Information Technology (6.5 years), Media and Entertainment (1 year), Telecommunication (1 year), Healthcare (0.5 years), and Aerospace and Defense (0.5 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Information Technology (11 years), Project Management (9.5 years), Quality Assurance (6 years), Human Resources (2.5 years), Operations (2.5 years), and Accounting (2 years).
Summary
The next level of digital transformation for a clear edge in the competition.
"Efficiency improvement is more than just optimization – it is the heart of every successful digital transformation. With AI and automation, new possibilities open up to actively shape the future of your company."
As a Manager on Demand and expert in digital transformation, IT service management, and information security, I help medium-sized companies increase the efficiency and effectiveness of their business processes and keep pace with the rapidly changing world of digitalization and AI.
I pay special attention to information security and its management structures within the company.
My way of working is result-oriented, analytical, and methodical, and for me, entrepreneurial thinking and acting on one hand and leadership with high social skills on the other are not contradictions but the crucial factors for sustainable success.
Skills
It Management
Digital Transformation
It Service Management
Information Security Management
Artificial Intelligence
Restructuring And Optimization
Auditing, Analysis And Turnaround
Prince2, Scrum, Six Sigma
Itil, It Service Management (Iso 20000)
Ai Business Management
Information Security (Iso 27001 And Bsi Basic Protection)
Way Of Working Marked By Analytical And Methodical Approach
Situational Leadership Style And Strong Social Skills
Strategic And Conceptual, As Well As Hands-on Implementation
Personality Marked By Resilience And Calm
Confident Appearance And Friendly Manner
Strong Customer And Service Orientation
Entrepreneurial Thinking And Goal-oriented Action
Microsoft Office 365
Microsoft Windows
Mac Os
Volunteer Lay Judge At The Düsseldorf Regional Court
Member Of The German Interim Management Association (Ddim)
It Service Management Network
Düsseldorf Entrepreneurs Network
Information & It Security Network
Innovation And Artificial Intelligence Network
Languages
Education
University of Applied Sciences Würzburg/Schweinfurt
Diplom in computer science (FH), focus on business · Computer Science · Würzburg, Germany
Heart and Circulatory Center
Office administrator, focus on IT · Commercial training · Rotenburg an der Fulda, Germany
Vocational high school Bebra
Advanced technical college entrance certificate · Business and administration · Bebra, Germany
Certifications & licenses
SCRUM
Scrum.org
IT service management (ISO 20000)
socos / APMG-International
Prince2
AMP Group
Six Sigma
Integrata
ITIL
TÜV Süd
AI business management
Information security (ISO 27001 and BSI basic protection)
Profile
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