Recommended expert
Wolfgang Schenk
CIO / CDO / AI Academy Project Manager / Operational Processes Auditor / Product Owner MS365
Experience
Mar 2024 - Present
1 year 11 monthsCIO / CDO / AI Academy Project Manager / Operational Processes Auditor / Product Owner MS365
F&P Executive Solutions AG
- Digitalization of accounting, signature/approval, onboarding processes
- Restructuring of the IT department
- Introduction of a digital sales tool
- Implementation of AI webinar series
- Implementation and optimization of information security
- Administration and optimization of the MS Office 365 environment
Jan 2022 - Feb 2024
2 years 2 monthsContinuous Improvement Manager / Quality Manager
F&P Executive Solutions AG
- Audits of application systems and processes
- Optimization of functions and system interfaces
- Definition of processes and procedures (quality and master data management)
- Test management (planning, execution, technical acceptance)
- Improvement of data quality (evaluation, analysis, coordination of cleansing)
- Standardization and automation of workflows
- Advising the management team on HR matters
Jul 2021 - Dec 2021
6 monthsProvider Manager / Product Owner
F&P Executive Solutions AG
- Creation and implementation of sprint/release planning and roadmap
- Development of new service & support contracts and further system development
- Establishment of demand management
- Coordination of service and support requests
- Single point of contact for client and service providers; restoring effective collaboration
- Training of an internal employee and handover of tasks
Jan 2021 - May 2021
5 monthsICT Roll-Out Manager
F&P Executive Solutions AG
- Planning and scheduling of cutover dates and service teams
- Procurement of materials and cost optimization
- Management of roll-out activities and quality assurance
- Billing of services and revenue optimization
- Professionalization of the client-service provider relationship
- Expansion of the roll-out to the Czech Republic
Oct 2020 - Jan 2021
4 monthsHead of IT
F&P Executive Solutions AG
- Management of IT areas: infrastructure/data center, SAP application operations, network, service & support with a total of 39 employees
- Optimization of workflows and staff deployment
- Introduction of project portfolio management
- Introduction of a method for managing small and medium projects
- Introduction of capacity planning for IT projects
- Regaining trust in management
Jun 2019 - Oct 2019
5 monthsHead of IT Division
Kassenärztliche Vereinigung Nordrhein
- Managed IT areas including data center, infrastructure, application operations, billing services, development, customer services, and products/services with a total of 120 employees
- Managed external service providers and partners
- Recruited, selected, and onboarded employees
- Led strategic realignment, restructuring, and development
- Optimized workflows and staff deployment
- Managed project to implement a new billing system
Jul 2018 - Apr 2019
10 monthsProject Manager Business Development Telecom & Media
Altran Deutschland
- Expanded and revitalized sales activities
- Accelerated recruiting activities
- Business Development Workshops
- Conducted roadshows with clients and partners
- Achieved growth of over 15%
Jan 2018 - Jun 2018
6 monthsProject Manager Efficiency Improvement Service Delivery
Altran Deutschland
- Increased employee utilization
- Reduced costs
- Optimized project margins
- Improved efficiency by over 20%
May 2017 - Aug 2017
4 monthsAuditor and Project Manager for Drone Autopilot
Altran Deutschland
- Audited the project
- Restructured the project organization
- Optimized processes
- Expanded and replaced service providers
- Managed stakeholders and restored client relationships
- Successfully closed the project
Nov 2015 - Mar 2017
1 year 5 monthsProject Manager and Service Manager Incident Management
Altran Deutschland
- Defined scope and quality of the service
- Set up the service delivery unit (staff, location, processes)
- Took over the service and ran it in parallel
- Managed external service providers and partners
- Continuously expanded and optimized the service
Oct 2014 - Oct 2015
1 year 1 monthProgram/Rollout Manager for Global ITSM Tool
Altran Deutschland
- Requirements management for different countries
- Country-specific customization of ARS Remedy
- Quality management
- Planning and coordinating the international roll-out
- Managing external service providers and partners
Jan 2014 - Sep 2014
9 monthsProject Manager for Quote Creation System Implementation
Altran Deutschland
- Requirements management and support of the business unit
- Coordination of system adjustments
- Quality management
- Planning and coordinating the implementation
- Managing external service providers and partners
Jul 2013 - Dec 2013
6 monthsTest Manager Data Warehouse
Altran Deutschland
- Test design including process definition
- Coordination of test execution
- Release approval
- Collaboration with development and business units
Oct 2012 - Jun 2013
9 monthsProject Manager for Customer Information Systems Consolidation
Altran Deutschland
- Creating a migration concept
- Performing the data migration
- Consolidating and harmonizing the migrated data
- Coordinating adjustments in the ERP and CRM systems
- Managing external service providers and partners
Jan 2012 - Sep 2012
9 monthsProject Manager for Introduction of Project and Portfolio Management Tool
Altran Deutschland
- Requirements management and support of the business unit
- Vendor/product selection
- Coordination of system adjustments
- Quality management
- Planning and coordinating the implementation
Apr 2011 - Dec 2011
9 monthsProject Manager for Email Order Automation
Altran Germany
- Requirements management and support of the business unit
- Solution design and system architecture
- Coordination of software development
- Quality management
- Planning and coordination of deployment
Aug 2010 - Dec 2010
5 monthsManager Competence Center
Damovo Germany
- Leading VoIP Solutions, Call Center Solutions, Data Center, Infrastructure and Applications with 25 employees
- Managing external vendors and service partners
- Strategic realignment and restructuring
- Optimizing ITIL-based service processes
Summary
The next level of digital transformation, for a clear competitive edge.
“Efficiency improvement is more than just optimization – it's the heart of any successful digital transformation. With AI and automation, new opportunities open up to actively shape your company's future.”
As a Manager on Demand and expert in digital transformation, IT service management, and information security, I support medium-sized companies in boosting the efficiency and effectiveness of their business processes while keeping pace with the ever-accelerating changes in digitization and AI.
I place special emphasis on information security and its management structures within the company.
My approach is results-oriented, analytical, and methodical, and I believe that entrepreneurial thinking and action on one hand, and leadership with strong social skills on the other, are not contradictions but the key factors for sustainable success.
Skills
It Management
Digital Transformation
It Service Management
Information Security Management
Artificial Intelligence
Restructuring And Optimization
Auditing, Analysis, And Turnaround
Prince2, Scrum, Six Sigma
Itil, It Service Management (Iso 20000)
Ai Business Management
Information Security (Iso 27001 And Bsi It-grundschutz)
Working Style Shaped By An Analytical And Methodical Approach
Situational Leadership Style And Strong Social Skills
Strategic And Conceptual As Well As Hands-on Execution
Personality Characterized By Resilience And Calm
Confident Presence And Friendly Manner
Strong Customer And Service Orientation
Entrepreneurial Thinking And Goal-oriented Action
Microsoft Office 365
Microsoft Windows
Mac Os
Volunteer Judge (Lay Assessor) At The Düsseldorf Regional Court
Member Of The German Interim Management Association (Ddim)
It Service Management Network
Entrepreneur Network Düsseldorf
Information & It Security Network
Innovation And Artificial Intelligence Network
Languages
German
NativeEnglish
AdvancedEducation
Oct 1988 - Mar 1993
University of Applied Sciences Würzburg-Schweinfurt
Diploma in Computer Science (FH), focus on Business · Computer Science · Würzburg, Germany
Aug 1985 - Jun 1987
Heart and Circulatory Center
Office clerk, focus on IT · Commercial training · Rotenburg an der Fulda, Germany
Aug 1983 - Jun 1985
Technical Secondary School Bebra
Technical college entrance qualification · Business and Administration · Bebra, Germany
...and 1 more
Certifications & licenses
SCRUM
Scrum.org
IT service management (ISO 20000)
socos / APMG-International
Prince2
AMP Group
Six Sigma
Integrata
ITIL
TÜV Süd
AI Business Management
Information security (ISO 27001 and BSI IT-Grundschutz)
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