Wolfgang Schenk
Continuous Improvement Manager / Quality Manager
Experience
Jan 2021 - Feb 2024
2 years 2 months Hamburg, Germany
Continuous Improvement Manager / Quality Manager
Deutsche Giganetz GmbH
- Responsible for the continuous improvement of systems and processes in Operations.
- Audits of application systems and processes
- Optimizing functions and system interfaces
- Defining processes and procedures (quality and master data management)
- Test management (planning, execution, formal acceptance)
- Improving data quality (evaluation, analysis, coordinating cleanup)
- Standardizing and automating workflows
- Advising the management team on personnel matters
- “Through his clear analyses and deep technical understanding, Mr. Schenk helped us identify and resolve interface issues. The automation and standardization of workflows he implemented continue to boost our operational efficiency.” (Henning B.)
- Mandate via F&P Executive Solutions AG.
Jul 2021 - Dec 2021
6 months Hamburg, Germany
Provider Manager / Product Owner
Deutsche Giganetz GmbH
- Responsible for the functional performance of sales systems and for managing the external service provider.
- Creating and introducing sprint/release planning and roadmap
- Developing new service & support contracts and evolving the systems
- Establishing demand management
- Coordinating service and support requests
- Serving as SPOC for the client and service provider; restoring effective collaboration
- Training an internal employee and handing over tasks
- “With a clear focus on quality and process improvement, Mr. Schenk implemented sprint/release planning in no time, noticeably improving system stability and response time to customer requests. His results-driven approach was always marked by strong social skills.” (Katrin T.)
- Mandate via F&P Executive Solutions AG.
Jan 2020 - May 2021
5 months Hamburg, Germany
ITK Roll-Out Manager
Fielmann AG
- Responsible for rolling out a telecommunications solution in Fielmann branches in Germany and neighboring countries.
- Planning and scheduling conversion dates and service teams
- Sourcing materials and optimizing costs
- Managing roll-out activities and quality assurance
- Billing services and optimizing revenues
- Professionalizing the client–vendor relationship
- Expanding the roll-out to the Czech Republic
- Mandate via F&P Executive Solutions AG.
Oct 2020 - Jan 2021
4 months Berlin, Germany
Head of IT
Sana IT Services
- Responsible for developing, deploying, operating, and servicing all IT services in the Berlin-Brandenburg region.
- Leading infrastructure/data center, SAP operations, network, and service & support teams with 39 staff
- Optimizing workflows and staff deployment
- Introducing project portfolio management
- Implementing a methodology for managing small and medium projects
- Setting up capacity planning for IT projects
- Regaining trust in management
- “With Wolfgang Schenk, we had an interim leader who excelled both strategically and operationally. The capacity planning for IT projects he introduced set new standards in transparency and efficiency, benefiting our company long-term.” (Uwe S.)
- Mandate via F&P Executive Solutions AG.
Sep 2020 - Feb 2025
4 years 6 months Düsseldorf, Germany
CIO / CDO / Project Manager AI Academy / Operational Process Auditor / Product Owner MS365 (since March 2024); Managing Partner
F&P Executive Solutions AG
- Responsible for the board’s IT, digitalization, and AI portfolio.
- Digitizing accounting, signature/approval, and onboarding processes
- Restructuring the IT department
- Introducing a digital sales tool
- Implementing an AI webinar series
- Establishing and optimizing information security
- Administering and optimizing the MS Office 365 environment
Jun 2019 - Oct 2019
5 months Düsseldorf, Germany
Head of IT
Kassenärztliche Vereinigung Nordrhein
- Responsible for developing, deploying, operating, and servicing all IT services for over 20,000 clients.
- Leading data center, infrastructure, application operations, billing services, development, customer service, and products/services teams with 120 staff
- Managing external vendors and partners
- Recruiting, selecting, and hiring employees
- Strategic realignment, restructuring, and further development
- Optimizing workflows and staff deployment
- Managing the project to implement a new billing system
Dec 2017 - Mar 2019
1 year 4 months Düsseldorf, Germany
Head of Service Engineering, Integration & Test; Project Manager Business Development Telecom & Media; Project Manager
Altran Deutschland
Engineering services and consulting for major clients in the telecom and media industries.
Responsible for design, development, testing, and operation of ICT solutions in Germany
P&L responsibility, €10.0 M revenue
Leading Digital Platform Services, ICT Engineering & Integration, and Quality Assurance & Test Automation
Managing and developing 60 employees
Coordinating external vendors and service partners
Recruiting and hiring staff
Personal client support and central point of contact for service delivery
Pre-sales support for proposals and negotiations
Improving division profitability by >20%
Leading a growth project for the entire Telecom & Media sector
Responsible for the growth project across Altran Germany’s Telecom & Media business.
Expanding and energizing sales activities
Driving recruiting efforts
Conducting business development workshops
Roadshow with clients and partners
Achieving >15% growth
Responsible for improving the profitability of Altran Germany’s Telecom & Media services.
Increasing staff utilization
Reducing costs
Optimizing project margins
Achieving >20% efficiency gains
May 2017 - Aug 2017
4 months Munich, Germany
Auditor and Project Manager Autopilot for Drones
Intel
- Responsible for developing a software system for automatic control of professional drones.
- Auditing the project
- Restructuring the project organization
- Optimizing processes
- Expanding and replacing service providers
- Stakeholder management and restoring client relationships
- Proper project closure
- Mandate via Altran Deutschland.
Nov 2015 - Mar 2017
1 year 5 months Bonn, Germany
Project Manager and Service Manager Incident Management
Deutsche Telekom AG
- Building and leading a service department to fully take over incident management (1st-level support) for IT systems.
- Defining service scope and quality
- Setting up the service delivery unit (staff, location, processes)
- Service takeover and parallel operation
- Managing external vendors and partners
- Continuously expanding and optimizing the service
- Mandate via Altran Deutschland.
Oct 2014 - Oct 2015
1 year 1 month Düsseldorf, Germany
Program/Rollout Manager Global ITSM Tool
Vodafone Group
- Responsible for upgrading a global IT service management tool (Remedy) for central processes and connected systems.
- Requirements management across different countries
- Country-specific adaptation of ARS Remedy
- Quality management
- Planning and coordinating the international roll-out
- Managing external vendors and partners
- “Wolfgang Schenk is a highly experienced manager who not only masterfully handled the complexity of a global project but also effectively coordinated collaboration between countries and external vendors. His structured approach was critical to the project’s success.” (Jens S.)
- Mandate via Altran Deutschland.
Jan 2014 - Sep 2014
9 months Düsseldorf, Germany
Project Manager System Implementation for Quote Generation
Vodafone Deutschland
- Responsible for introducing a system for customized quote generation to support enterprise sales.
- Requirements management and business unit liaison
- Coordinating system adaptations
- Quality management
- Planning and coordinating implementation
- Managing external vendors and partners
- Mandate via Altran Deutschland.
Jul 2013 - Dec 2014
6 months Germany
Test Manager Data Warehouse
EON
- Test management for a central data warehouse system for global energy trading.
- Test concept including process definition
- Coordinating test execution
- Release approvals
- Collaboration with development and business units
- Mandate via Altran Deutschland.
Oct 2012 - Jun 2013
9 months Düsseldorf, Germany
Project Manager Customer Information Systems Consolidation
Vodafone Deutschland
- As part of post-merger integration, responsible for developing a central information system for consistent and convergent customer master data.
- Creating a migration concept
- Executing data migration
- Consolidating and harmonizing migrated data
- Coordinating ERP and CRM adjustments
- Managing external vendors and partners
- Mandate via Altran Deutschland.
Jan 2011 - Sep 2012
9 months Düsseldorf, Germany
Project Manager Implementation of Project and Portfolio Management Tool
Vodafone Deutschland
- Responsible for implementing a project and portfolio management application to support sales in large customer projects and bids.
- Requirements management and business unit liaison
- Vendor/product selection
- Coordinating system adaptations
- Quality management
- Planning and coordinating implementation
- Mandate via Altran Deutschland.
Apr 2011 - Nov 2017
6 years 8 months Düsseldorf, Germany
Technical Unit Director Network Excellence
Altran Deutschland
- Engineering services and consulting for major clients in telecom and media.
- Responsible for all projects/services in the unit
- P&L responsibility, €6.0 M revenue
- Leading project management and network engineering
- Managing and developing 23 employees
- Coordinating external vendors and service partners
- Recruiting and hiring staff
- Personal client support and key contact for service delivery
- Pre-sales support for proposals and negotiations
- Independently executing projects
- Strategic realignment of the unit
- Increasing customer satisfaction; introducing KPIs
- Building and leading a service department to take over incident management (1st-level support) for Deutsche Telekom’s IT systems
Apr 2011 - Dec 2011
9 months Germany
Project Manager Email Order Automation
1&1 Versatel
- Responsible for developing a system to automate processing of email orders from business clients, including downstream system integration.
- Requirements management and business unit liaison
- Solution design and system architecture
- Coordinating software development
- Quality management
- Planning and coordinating commissioning
- Mandate via Altran Deutschland.
Aug 2010 - Feb 2025
14 years 7 monthsIndependent Consultant and Manager on Demand
- IT service management
- Digital transformation
- Information security management
- Restructuring and optimization
- Auditing, analysis, and turnaround
Aug 2010 - Dec 2010
5 months Germany
Competence Center Manager
Damovo Deutschland
- Responsible for designing, developing, and supporting innovative communication services.
- Leading VOIP Solutions, Call Center Solutions, Data Center, Infrastructure, and Applications with 25 staff
- Coordinating external vendors and service partners
- Strategic realignment and restructuring
- Optimizing ITIL-based service processes
Jan 2009 - Jul 2010
7 months Ratingen, Germany
Head of Continuous Improvement Projects
Vodafone Group
- International telecom provider for fixed and mobile networks.
- Responsible for all service improvements
- Leading and managing a global program for continuous IT service improvement
- Developing a vision and strategy to expand the department
- Independently executing projects
- Introducing a system to automate information and escalation workflows
Apr 2006 - Dec 2009
3 years 9 months Ratingen, Germany
Head of Service Desk
Vodafone Group
- International telecom provider for fixed and mobile networks.
- Responsible for the global service desk of central IT operations (800+ services for 35 country units)
- Responsible for global ITIL processes: incident, problem, and service request management
- Budget responsibility, €9.0 M
- Leading mobile applications, enterprise applications, data center/infrastructure, first-level support, incident control teams
- Managing and developing 65 employees
- Coordinating external vendors and service partners
- Recruiting and hiring staff
- Consolidating and optimizing ITIL processes
- Creating a business continuity plan for all service desk locations
- Periodic review meetings with global clients, including service quality and KPI reports
- Consolidating national and international service desks into one global service desk
- Transferring frontline service desk from Germany to Egypt (staffing, tech setup, knowledge transfer, KPI definition)
- Introducing a process performance management tool including key performance indicators
Oct 2002 - Mar 2006
3 years 6 months Düsseldorf, Germany
Head of IT Monitoring
Vodafone Deutschland
- Germany-wide telecom provider for fixed and mobile networks.
- Responsible for monitoring availability and performance of central and decentralized IT infrastructure, key applications, and SLAs
- Budget responsibility, €7.0 M
- Leading 24x7 monitoring, back office, and tool administration teams
- Managing and developing 53 employees
- Coordinating external vendors and partners
- Information and escalation management
- Developing monitoring solutions
- Defining and introducing KPIs
- Implementing service-level monitoring
- Restructuring the entire group with a new focus on internal customer units
- Raising awareness of the IT monitoring department and its performance within the company
Apr 1999 - Sep 2002
3 years 6 months Düsseldorf, Germany
Head of Software Development and Maintenance
Metro Group Informatik
- International retail group with multiple brands and a centralized IT company.
- Responsible for developing and maintaining all IT-supported systems of the central Metro purchasing company
- Budget responsibility, 6.0 M DM
- Leading the department in analysis, design, development, and maintenance of software systems
- Personal client support and central contact for service delivery
- Managing and developing 38 employees
- Coordinating external vendors and partners
- Independently executing projects
- Ensuring a smooth Y2K transition
- Converting all software systems from DM to Euro
Jan 1993 - Mar 1999
5 years 3 months Düsseldorf, Germany
Software Developer / Project Manager
Metro Group Informatik
- International retail group with multiple brands and a centralized IT company.
- Responsible for developing, testing, and implementing software systems
- Leading projects in merchandise management
- Leading development teams (up to 12 staff)
- Requirements management, software design, coding, testing, implementation, and support
- Developing a central system for listing and managing suppliers
- Automating order processing
Mar 1993 - Dec 1993
10 months Bebra, Germany
Software Developer / Product Owner
Tenoch EDV-Lösungen
- IT firm for custom software solutions in inventory management and production planning/control.
- Responsible for developing, testing, and implementing software solutions
- Leading projects for automotive supplier clients
- Gathering client requirements
- Designing and developing the software solution
- Testing and implementing at client sites
Mar 1990 - Feb 1993
3 years Bebra, Germany
Freelance Software Developer
Tenoch EDV-Lösungen
- IT firm for custom software solutions in inventory management and production planning/control.
- Gathering client requirements
- Designing and developing the software solution
- Testing and implementing at client sites
- Maintenance and support
Summary
Take digital transformation to the next level for a clear competitive edge. Efficiency improvement is more than just optimization – it’s the core of every successful digital transformation. With AI and automation, new opportunities arise to actively shape your company’s future.
As a Manager on Demand and expert in digital transformation, IT service management, and information security, I support mid-sized companies in boosting the efficiency and effectiveness of their business processes and in keeping pace with the accelerating changes of digitalization and AI. I pay special attention to information security and its management structures within the company. My work style is result-oriented, analytical, and methodical, with entrepreneurial thinking and action on one hand and leadership with strong social skills on the other hand seen not as contradictions but as the crucial factors for sustainable success.
Experienced and business-minded IT manager with a focus on:
IT leadership
Digital transformation
IT service management
Information security management
Artificial intelligence
Restructuring and optimization
Auditing, analysis, and turnaround
Specialized in management on demand in digital transformation, IT, service management, and AI.
Leadership and management experience across all IT areas, from strategy through design and development to implementation, operations, and service management.
Industry experience: IT and telecommunications, consulting, wholesale and retail, healthcare, automotive suppliers.
Experience with organizational and process optimization in operational excellence, performance improvement and cost reduction through efficiency programs and restructuring, leading decentralized and international IT organizations, employee development and coaching, setting up internal successors, and change management when introducing new organizational and business structures.
Languages
German
Native
English
Advanced
Education
Oct 1988 - Mar 1993
Fachhochschule Würzburg/Schweinfurt
Diplom Informatiker, focus on Business · Computer Science · Würzburg, Germany
Aug 1985 - Jun 1987
Herz- und Kreislaufzentrum
Office Administration · Rotenburg an der Fulda, Germany
Aug 1983 - Jun 1985
Fachoberschule
University Entrance Qualification · Business and Administration · Bebra, Germany
Certifications & licenses
Master Business with AI, MBAI®PLUS
KI Business Master
AI Business Manager
Innovation Center / RWTH Aachen University
IT Security Auditor
TÜV Rheinland / alfatraining
IT Security Manager
TÜV Rheinland / alfatraining
IT Security Officer
TÜV Rheinland / alfatraining
Professional SCRUM Master
Scrum.org
ISO/IEC 20000 Auditor
socos / APMG-International
Black Belt
Integrata
PRINCE2 Foundation
AMP Group
ARIS PPM Foundation
IDS Scheer
ITIL V3 Foundation
TÜV Süd
Green Belt
Integrata
ITIL Practitioner Support & Restore
Maxpert
IT Service Management Foundation
TÜV Akademie
AI Business Management
IT-Service Management (ISO 20000)
ITIL
Information Security (ISO 27001 and BSI Basic Protection)
PRINCE2
SCRUM
Six Sigma
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