Eyüp Zengin
Product Owner // Product Manager
Experience
Jan 2022 - Feb 2024
1 year 2 monthsIT Project Manager in Seeker Pillar
AVIV Group GmbH
- Planning and managing product backlog using SAP Fiori
- Managing stakeholders & Anticipating client needs through SAP Solution Manager
- Planning, managing & overseeing the vision of a product utilizing the SAP Activate Methodology
- Consulting the client in all things digital; website metrics, third party applications leveraging SAP NetWeaver or SAP Process Integration (PI) for integrating SAP systems with external digital services
- Overseeing development stages by adopting the SAP Agile Project Framework
- Parallel management and coordination of internal and external teams
- Evaluating product progress at each iteration using enhanced monitoring tools available within SAP Solution Manager, for supporting performance tracking and project benchmarking throughout each development cycle
- Ticket System Jira with SAP integration, ensuring that updates and ticket resolutions are synchronized
- Project controlling of domain-specific IT infrastructure, including planning and management
- Multi Cloud Networking Environment (Google Cloud, Azure, AWS) using external tools or custom-developed interfaces that connected with SAP system via SAP Gateway or other secure data exchange protocols
Apr 2022 - Dec 2022
9 monthsIT Project Manager for Wishlist, Save Search and Contacting Team
immowelt GmbH
- Planning and managing the product backlog to align with strategic goals
- Proactively managing stakeholders and anticipating client needs to ensure satisfaction and project alignment
- Strategically planning, managing, and overseeing the product's vision and requirements
- Parallel management and coordination of internal teams
- Advising the client on digital strategies, including website metrics and third-party application integrations
- Monitoring all stages of development to maintain quality and adherence to timelines
- Assessing product progress and making data-driven decisions at each iteration
- Maintaining detailed documentation of issues and resolutions within the Jira ticketing system
- Systematically documenting all created processes and software in Confluence for easy access and continuity
- Project controlling of domain-specific IT infrastructure, including planning and management
- Managing and optimizing the AWS Cloud environment to support scalable and secure operations
Apr 2019 - Jun 2019
3 monthsIT Project Manager for AEM CMS
Nissan Global
- Planning and managing development cycles
- Technical consulting & workflow optimization
- Integration of scrum processes within waterfall model environment
- Coordination and release management of milestone packages
- Interdisciplinary communication and alignments with various departments
- Planning and migrating content
- Onboarding new members
- QA
Jan 2019 - Sep 2022
3 years 9 months Germany
IT Project Manager for Local Solutions
IKEA Germany
- Planning and managing development sprints
- Planning and managing the creation of concepts & designs for websites & modules
- Planning and managing & overseeing the development of websites & modules
- Consulting the client in all things digital; website metrics, third party applications
- Maintenance & extension of existing web solutions
- Parallel management and coordination of one internal development team
- Development of front-end modules
- Development of new logic interfaces for local usage, especially for the Checkout process
- Planning and execution of new product landing pages with cross-promotions
- Documentation in the Ticket System Jira
- Documentation for created processes and software in Confluence
- Project controlling of IT infrastructure for a Germany-wide internal SaaS solution rollout
- Multi Cloud Networking Environment (Google Cloud , Azure, AWS)
Oct 2018 - Mar 2019
6 months Switzerland
IT Project Manager for AEM CMS
Renault Suisse SA
- Planning and managing development cycles
- Technical consulting & workflow optimization
- Integration of scrum processes within waterfall model environment
- Coordination and release management of milestone packages
- Interdisciplinary communication and alignments with various departments
- Planning and migrating content
- Onboarding new members
- QA
Jun 2017 - May 2018
1 yearIT Project Manager for FristSpirit CMS
Robert Bosch GmbH
- Development & implementation of frontend concepts
- Implementation of new frontend designs
- Manual testing of newly developed features
- Technical consulting
- Migrating content
- Documentation of developed solutions
Jun 2016 - May 2017
1 yearIT Project Manager for FirstSpirit CMS
Hugo Boss AG
- Development & implementation of frontend concepts
- Implementation of new frontend designs
- Manual testing of newly developed features
- Technical consulting
- Migrating content
- Documentation of developed solutions
Jan 2011 - May 2016
4 years 5 monthsFreelancer in Web development
- Development & implementation of frontend concepts
- Implementation of new frontend designs
- Manual testing of newly developed features
- Technical consulting
- Migrating content
- Documentation of developed solutions
Oct 2010 - May 2016
5 years 8 months Frankfurt, Germany
Employee at IT department
Frankfurt University of Applied Sciences
- ITIL v3 Process Manager for 1 year
- ITIL v3 Incident Manager for 3 years
- ITIL v3 1st Level Support and 2nd Level Support for 2 years
- Responsible for planning and implementing processes
- Designing processes that are efficient, effective, and adaptable
- Regular monitoring of process performance against key performance indicators (KPIs) and critical success factors (CSFs)
- Identified areas for process improvement
- Ensuring that processes comply with internal and external policies, standards, and regulations
- Engaging with stakeholders to understand their needs and expectations
- Immediate classification of customer inquiries
- Classification of whether a problem can be solved directly or whether it must be forwarded
- In case of forwarding: creation of meaningful support tickets
- Responsibility of the complete documentation in the customer database
- Ensuring Internet and database connections
- Error analysis and troubleshooting
- Communication with employees and customers
- Classify requests forwarded by First Level Support and process them systematically
- Informing customers about the solution by phone or in writing
- Forwarding of unsolvable problems to responsible departments or third level support
- Interface function between the First Level Support and the other departments
- Maintaining knowledge databases that contain solutions to common problems
- Frequently, Second Level Support also takes over the further training of First Level Support employees
Summary
I am 32 years old and a Senior Project Manager with deep knowledge in agile Software projects.
Throughout my career in the area of Product, I've honed my ability to collaborate with cross-functional teams, gather and interpret user feedback, and develop roadmaps that prioritize both short-term deliverables and long-term visions. My expertise in specific software/tools such as JIRA, Confluence, Trello and many others including my adaptability to ever-changing market landscapes have allowed me to deliver results consistently, irrespective of the project's scope or complexity and also to mitigate product risks.
With a solid foundation in IT studies and hands-on experience as a developer since 2016, I possess an in-depth mastery of digital technologies. My expertise particularly shines in the realms of web and gaming technologies, frameworks, and the application of agile project management methodologies. This unique blend of academic and practical knowledge positions me at the forefront of the digital landscape.
Languages
English
Native
German
Advanced
Spanish
Advanced
Turkish
Advanced
Education
Jun 2010 - Aug 2016