Daniel Schaaf

Interim IT Manager

Offenbach am Main, Germany
Experience
Mar 2023 - Sep 2023
7 months

Interim IT Manager

Energy Provider

  • Acted as interim IT manager when the permanent manager was assigned to a strategic corporate project.
  • Responsibilities included evaluating and approving project requests, and providing content and methodological advice to the business side in project design and implementation.
  • Focus areas were digitalization, IT architecture, processes, data management, information security and data protection.
  • The technical environment included SAP, Azure, adoit, Signavio, datamining, Power Platform, SharePoint, various DMS and cloud technologies.
Jan 2014 - Dec 2023
10 years

CEO and CIO

eCommerce Platform in Food Retail

  • Built a Magento-based eBusiness platform with related subprojects (2014–2022): multi-language, multi-shop with different business models, warehouse management with special requirements for organic products (lot traceability), DMS integration (including rule- and AI-based email tagging), accounting integration, payment and logistics provider integration, marketplace integration (eBay, Amazon Seller, Amazon Vendor), marketing integration, adaptation to new regulations (VAT changes, EU-OSS, organic traceability, etc.), development of multiple micro-applications as process tools, creation of controlling tools, data analysis, DMS connection, several complex updates with rollout, virtualization of the HD base, migration to a private cloud.
  • The goal of IT implementations was near-complete automation to meet customer expectations for speed and reliability.
  • My roles included overall coordination of IT development and operations, global sourcing of specialty foods, finance, HR/payroll, strategy coach, process development, logistics shipping, import, sea and air freight incl. SiLKe use case, change management, Jira.
  • The project was run in over 100 sprints using Scrum (Product Owner, CIO).
Jan 2012 - Dec 2017
6 years

Process Manager

Transportation Company

  • At the largest German transport provider, ITC processes, data and applications were optimized, re-documented and adapted to a new service provider and outsourcing structure (developing a tailored enterprise architecture for IT).
  • In addition to many internal and external interfaces, a new Intershop B2B ordering system was built and logistics and customer processes were largely automated.
  • A key change point was ensuring quality of configuration management and CMDB/SACM, documented in BPMN 2.0 in ARIS.
  • Technologies: Adonis, ServiceNow, Jira.
  • My roles sequentially: process manager, program manager, business analyst, data cleansing, requirement owner, test manager, change manager.
Jan 2010 - Dec 2012
3 years

Project Lead Process Management / Process Manager

Energy Provider

  • At a regional energy provider, we developed a process management system that served as a pattern for standardizing and automating processes in other group companies.
  • We built an internal B2B2B ordering system based on CRM software and platforms jBoss and Camunda.
  • Other focuses were introducing a document management system, documenting network processes in GIS and meter processes (BPMN).
  • My roles: program manager, coach, business analyst, data manager, test manager, change manager.
  • Projects included internal ordering systems, meter processes, energy balancing and geodata tools.
Jan 2007 - Dec 2014
8 years

Project Owner

  • Developed a geo-data–based travel portal software.
Jan 2007 - Dec 2010
4 years

Coach for Project and Process Management, Change Manager

ITC Service Provider for Utilities

  • Consolidated the ITC subsidiaries of a leading global energy company after international acquisitions.
  • My task was to set up process management departments in eight subsidiaries to identify local specifics and then align them into unified customer processes group-wide.
  • Another focus was data harmonization (master, transactional and asset data) across all eight international companies.
Jan 2007 - Dec 2007
1 year
Germany

Technical Architect

Mobile Network Operator

  • Introduced a new partner relationship management system at a leading German mobile operator.
  • My task was translating business requirements into IT specifications.
  • The project used the Rational Unified Process and requirements were defined in a cascade of use cases (BPML and UML).
  • A major challenge was scheduling and executing extensive batch runs.
  • My roles: technical architect, test planner, data analyst.
  • Technologies: Oracle CRM (formerly Siebel), Nokia.
Jan 2006 - Dec 2006
1 year

Program Manager

International Group (Carrier)

  • After a reorganization in an international group, service processes between formally independent entities had to be redefined and mapped in technical and commercial systems.
  • Processes for provisioning and service assurance, including SLA, were redefined across units.
  • We redeveloped the entire enterprise architecture and international processes for this business area.
  • My role was negotiating on behalf of the commissioning unit, drafting requirements specs, program manager for implementation and change process including data migration.
  • I also coached the lead project manager.
Jan 2005 - Dec 2005
1 year

Project/Program Lead

  • Mapped sales, provisioning and billing processes for international data products in SAP.
Jan 2005 - Dec 2005
1 year

Requirements Engineer / Consultant

  • Created a requirements spec for an AI tool for automatic configuration of international data products.
Jan 2004 - Dec 2006
3 years

Data Cleansing Specialist / Consultant

  • Before migrating to new systems, we compared purchasing and sales data structures in legacy systems and created error profiles.
  • These profiles enabled semi-automated mass data cleanup.
  • We used a DMS for unstructured data.
  • Clean data in new systems uncovered issues leading to refunds or additional billing totaling €20M.
Jan 2004 - Dec 2006
3 years

Project Manager Business Side

International ITC Service Provider

  • For an international ITC provider, we created an SAP-based integration solution spanning main departments and all CRM, BSS and OSS systems (end-to-end processes).
  • Focus was implementing service-oriented architecture processes and an AI application defining the production model for regulated international products from sales to service.
  • We also defined a unified semantics and a master data model.
Jan 2004 - Dec 2004
1 year

Strategic Analyst / Consultant

  • Portfolio analysis of an international telecom provider, especially MPLS services and VoIP.
Jan 2004 - Dec 2004
1 year

Head of Process Management Team / Project Lead

International Telecom Group

  • Modeled and optimized product-specific regulated processes for international data products.
  • Focus areas: sales, offer calculation, provisioning (new, change, cancellation), incident management, logistics and billing, following country-specific and accounting rules.
  • Created SAP mappings for billing and procurement with IT, realizing complex billing models in SD, MM and FI.
Jan 2003 - Dec 2003
1 year
Germany

Strategic Marketing

German Telecommunications Company

  • Analyzed product portfolio and market positioning of key competitors for a major German telecom.
  • Focused on new technologies, network structures, protocols, access technologies, and sales and service processes.
  • Derived trends in telephony, data and internet.
  • Delivered a list of recommendations covering security, OSS, MPLS, DSL, VoIP, professional services and channel sales.
Jan 2002 - Dec 2003
2 years

IT Manager

Large Travel Group

  • Updated strategic IT planning (enterprise architecture) for a major travel group.

  • Used a high-level process model to capture current IT landscape and plans to identify synergies and prioritize projects via portfolio analysis.

  • Held strategy workshops to advance midterm planning with process and organization focus.

  • Created architecture matrices to lay the groundwork for consolidation.

  • Also supported business unit projects, focusing on CRM, finance and coordination with the internal outsourcing partner.

  • Main goal was designing and implementing integration strategy with an EAI platform based on web services.

  • Introduced an analytical, database-driven IT planning tool.

Jan 2002 - Dec 2002
1 year

Consultant

Multimedia Company

  • Capital requirements calculation for a multimedia company.
Jan 2001 - Dec 2001
1 year

Consultant / Project Manager

Major Bank

  • Web content management organization for a major bank.
Jan 2001 - Dec 2001
1 year

Consultant

Medium-Sized IT Company

  • Business development and financial planning for a mid-sized IT company.
Jan 2000 - Dec 2001
2 years
Switzerland

Project Manager / Architect

Retail Group

  • Developed an eBusiness strategy for the second-largest Swiss retailer.

  • The challenge was a heterogeneous structure of acquired but not yet integrated store chains, department stores and various financial services (customer card systems).

  • We developed and evaluated 5 strategy alternatives for the board.

  • Main task was building a unified integration and eBusiness platform to which all ecommerce activities, services and backends would migrate.

  • The platform also served as the basis for integrating the entire corporate landscape (EAI). The company followed our recommendation.

  • We provided a detailed ROI calculation.

  • After finalizing specs and technical architecture, we ran a tender.

  • Though IBM Websphere scored highest, a Compaq solution based on Microsoft .NET was chosen for better service.

  • Other strategic tasks included personalization and cross-selling concepts, integrating online and offline processes, and defining workflows for initial shop systems.

  • I also coached the CIO.

Jan 2000 - Dec 2000
1 year

Consultant / Strategist

Purchasing Alliance of Mid-Sized Retailers

  • eBusiness strategy and B2B integration for a purchasing alliance of mid-sized retailers.
Oct 1999 - Present
25 years 10 months

Business and IT Consultant

Freelance

  • Process consulting
  • Project management
  • IT architecture and strategy consulting
  • Drafting and aligning requirements and specs
  • Agile project methods
  • Change management
  • Data cleanup
  • Test, quality and requirement management
  • Rollout management
  • Financial planning
  • Marketing and sales consulting
  • IT trainer
Jan 1999 - Dec 2000
2 years
Germany

Consultant

Deutsche Telekom

  • Business cases for five multimedia initiatives of Deutsche Telekom with the state governments of Brandenburg and Saxony-Anhalt.
Jan 1999 - Dec 1999
1 year

Consultant

  • Business case for a CTI platform for mid-sized companies.
Jan 1999 - Dec 1999
1 year
Germany

Consultant

Multimedia Initiative

  • Developed a consolidation model for business planning of about 180 projects in 14 federal states under the multimedia initiative.
Jan 1999 - Dec 1999
1 year

Project Manager

Telecom Group

  • In a follow-up to the ISP project, I led building a three-level customer service call center.
  • Task was setting up a technical partner service hotline.
  • From service level definitions, processes and call volume analysis to technical and organizational/financial planning (ACD/CTI, trouble ticket (Remedy), EAI (Tibco), job descriptions, call planning, equipment, staff selection and training).
  • I managed and was responsible for the project from start to finish.
  • At full scale, the call center had 30 agents and 50 line staff as third level support.
Jan 1997 - Sep 1999
2 years 9 months

Management Consultant Strategic Marketing

Detecon Marketing Consulting GmbH

  • Planning and building an indirect sales channel for internet service provision at a telecom group (1998–1999):
  • In a purely strategic pre-project, we examined common partner models of complementary product providers in IT and telecom (no benchmark for ISP).
  • Based on value chain and market analyses, we developed five partner models and described the necessary project steps.
  • Three of the five models have since been implemented and extended to other product areas in the group.
  • I led the pre-project.
  • The “Value Added Reseller” partner model was implemented with a partner; they provided the project lead, I was responsible for content.
  • This included product and service design, cost planning, marketing concept, marketing materials, partner contracts and partner training planning and execution.
  • We gained 120 partners in the first phase, then standardized the partner acquisition process.
  • This project ran over 1½ years during my time as a management consultant at DMC.
  • Fachliche planning (process and IT) of a communication platform for healthcare/ITC products for healthcare (1998):
  • Role: business consultant strategic marketing, creator of business cases.
  • Commissioned by the healthcare sales unit to evaluate market feasibility of new internet-based healthcare products and support with workshops and business cases.
  • Captured healthcare processes quantitatively and qualitatively to estimate market potential for automation technologies (electronic patient record, drug logistics, online consultations, etc.).
  • Marketing planning, technology platform and market launch for software and music-on-demand (1998).
  • Supported product launches of “Music on Demand” and “Software on Demand” (business case, 1999).
  • Sales concept for internet products in healthcare for a carrier (1997–1998).
Jan 1992 - Dec 1996
5 years
Windhagen, Germany

Head of Sales, Sales Marketing

Medical Technologies GmbH

Summary
  • "Trouble Shooter"; leading projects in very challenging environments

  • Communication and mediation between business and IT

  • Strong negotiation skills

  • Strategy development, analytical strength, data and business focus

  • Explaining complex topics; presentation and communication skills (up to board level)

  • Process, customer and market oriented thinking

  • Numbers person, strong in analysis, data driven

  • Assertiveness and self-motivation

  • Generalist with international experience

  • Innovative

  • Very quick comprehension and learning ability (self-learner)

  • Fast onboarding of specialized topics

  • Customer and sales oriented

  • Trouble-Shooter qualities (this is where I feel most at home)

  • International setup of business units and divisions

  • Data junkie

Languages
German
Native
English
Advanced
Education
Oct 1994 - Jun 1996

Fernuni Hagen

Business Administration · Hagen, Germany

Oct 1987 - Jun 1992

Johann Wolfgang von Goethe University Frankfurt

Diploma, Solid State Physics, scientific photography · Physics · Frankfurt, Germany · 1.25

Certifications & licenses

ITIL Foundation

Prince2

Need a freelancer? Find your match in seconds.
Try FRATCH GPT
More actions