Daniel S.
Interim IT Manager
Experience
Mar 2023 - Sep 2023
7 monthsInterim IT Manager
Energy Provider
- Acted as interim IT manager when the permanent manager was assigned to a strategic corporate project.
- Responsibilities included evaluating and approving project requests, and providing content and methodological advice to the business side in project design and implementation.
- Focus areas were digitalization, IT architecture, processes, data management, information security and data protection.
- The technical environment included SAP, Azure, adoit, Signavio, datamining, Power Platform, SharePoint, various DMS and cloud technologies.
Jan 2014 - Dec 2023
10 yearsCEO and CIO
eCommerce Platform in Food Retail
- Built a Magento-based eBusiness platform with related subprojects (2014–2022): multi-language, multi-shop with different business models, warehouse management with special requirements for organic products (lot traceability), DMS integration (including rule- and AI-based email tagging), accounting integration, payment and logistics provider integration, marketplace integration (eBay, Amazon Seller, Amazon Vendor), marketing integration, adaptation to new regulations (VAT changes, EU-OSS, organic traceability, etc.), development of multiple micro-applications as process tools, creation of controlling tools, data analysis, DMS connection, several complex updates with rollout, virtualization of the HD base, migration to a private cloud.
- The goal of IT implementations was near-complete automation to meet customer expectations for speed and reliability.
- My roles included overall coordination of IT development and operations, global sourcing of specialty foods, finance, HR/payroll, strategy coach, process development, logistics shipping, import, sea and air freight incl. SiLKe use case, change management, Jira.
- The project was run in over 100 sprints using Scrum (Product Owner, CIO).
Jan 2012 - Dec 2017
6 yearsProcess Manager
Transportation Company
- At the largest German transport provider, ITC processes, data and applications were optimized, re-documented and adapted to a new service provider and outsourcing structure (developing a tailored enterprise architecture for IT).
- In addition to many internal and external interfaces, a new Intershop B2B ordering system was built and logistics and customer processes were largely automated.
- A key change point was ensuring quality of configuration management and CMDB/SACM, documented in BPMN 2.0 in ARIS.
- Technologies: Adonis, ServiceNow, Jira.
- My roles sequentially: process manager, program manager, business analyst, data cleansing, requirement owner, test manager, change manager.
Jan 2010 - Dec 2012
3 yearsProject Lead Process Management / Process Manager
Energy Provider
- At a regional energy provider, we developed a process management system that served as a pattern for standardizing and automating processes in other group companies.
- We built an internal B2B2B ordering system based on CRM software and platforms jBoss and Camunda.
- Other focuses were introducing a document management system, documenting network processes in GIS and meter processes (BPMN).
- My roles: program manager, coach, business analyst, data manager, test manager, change manager.
- Projects included internal ordering systems, meter processes, energy balancing and geodata tools.
Jan 2007 - Dec 2014
8 yearsProject Owner
- Developed a geo-data–based travel portal software.
Jan 2007 - Dec 2010
4 yearsCoach for Project and Process Management, Change Manager
ITC Service Provider for Utilities
- Consolidated the ITC subsidiaries of a leading global energy company after international acquisitions.
- My task was to set up process management departments in eight subsidiaries to identify local specifics and then align them into unified customer processes group-wide.
- Another focus was data harmonization (master, transactional and asset data) across all eight international companies.
Jan 2007 - Dec 2007
1 yearGermany
Technical Architect
Mobile Network Operator
- Introduced a new partner relationship management system at a leading German mobile operator.
- My task was translating business requirements into IT specifications.
- The project used the Rational Unified Process and requirements were defined in a cascade of use cases (BPML and UML).
- A major challenge was scheduling and executing extensive batch runs.
- My roles: technical architect, test planner, data analyst.
- Technologies: Oracle CRM (formerly Siebel), Nokia.
Jan 2006 - Dec 2006
1 yearProgram Manager
International Group (Carrier)
- After a reorganization in an international group, service processes between formally independent entities had to be redefined and mapped in technical and commercial systems.
- Processes for provisioning and service assurance, including SLA, were redefined across units.
- We redeveloped the entire enterprise architecture and international processes for this business area.
- My role was negotiating on behalf of the commissioning unit, drafting requirements specs, program manager for implementation and change process including data migration.
- I also coached the lead project manager.
Jan 2005 - Dec 2005
1 yearProject/Program Lead
- Mapped sales, provisioning and billing processes for international data products in SAP.
Jan 2005 - Dec 2005
1 yearRequirements Engineer / Consultant
- Created a requirements spec for an AI tool for automatic configuration of international data products.
Jan 2004 - Dec 2006
3 yearsData Cleansing Specialist / Consultant
- Before migrating to new systems, we compared purchasing and sales data structures in legacy systems and created error profiles.
- These profiles enabled semi-automated mass data cleanup.
- We used a DMS for unstructured data.
- Clean data in new systems uncovered issues leading to refunds or additional billing totaling €20M.
Jan 2004 - Dec 2006
3 yearsProject Manager Business Side
International ITC Service Provider
- For an international ITC provider, we created an SAP-based integration solution spanning main departments and all CRM, BSS and OSS systems (end-to-end processes).
- Focus was implementing service-oriented architecture processes and an AI application defining the production model for regulated international products from sales to service.
- We also defined a unified semantics and a master data model.
Jan 2004 - Dec 2004
1 yearStrategic Analyst / Consultant
- Portfolio analysis of an international telecom provider, especially MPLS services and VoIP.
Jan 2004 - Dec 2004
1 yearHead of Process Management Team / Project Lead
International Telecom Group
- Modeled and optimized product-specific regulated processes for international data products.
- Focus areas: sales, offer calculation, provisioning (new, change, cancellation), incident management, logistics and billing, following country-specific and accounting rules.
- Created SAP mappings for billing and procurement with IT, realizing complex billing models in SD, MM and FI.
Jan 2003 - Dec 2003
1 yearGermany
Strategic Marketing
German Telecommunications Company
- Analyzed product portfolio and market positioning of key competitors for a major German telecom.
- Focused on new technologies, network structures, protocols, access technologies, and sales and service processes.
- Derived trends in telephony, data and internet.
- Delivered a list of recommendations covering security, OSS, MPLS, DSL, VoIP, professional services and channel sales.
Jan 2002 - Dec 2003
2 yearsIT Manager
Large Travel Group
Updated strategic IT planning (enterprise architecture) for a major travel group.
Used a high-level process model to capture current IT landscape and plans to identify synergies and prioritize projects via portfolio analysis.
Held strategy workshops to advance midterm planning with process and organization focus.
Created architecture matrices to lay the groundwork for consolidation.
Also supported business unit projects, focusing on CRM, finance and coordination with the internal outsourcing partner.
Main goal was designing and implementing integration strategy with an EAI platform based on web services.
Introduced an analytical, database-driven IT planning tool.
Jan 2002 - Dec 2002
1 yearConsultant
Multimedia Company
- Capital requirements calculation for a multimedia company.
Jan 2001 - Dec 2001
1 yearConsultant / Project Manager
Major Bank
- Web content management organization for a major bank.
Jan 2001 - Dec 2001
1 yearConsultant
Medium-Sized IT Company
- Business development and financial planning for a mid-sized IT company.
Jan 2000 - Dec 2001
2 yearsSwitzerland
Project Manager / Architect
Retail Group
Developed an eBusiness strategy for the second-largest Swiss retailer.
The challenge was a heterogeneous structure of acquired but not yet integrated store chains, department stores and various financial services (customer card systems).
We developed and evaluated 5 strategy alternatives for the board.
Main task was building a unified integration and eBusiness platform to which all ecommerce activities, services and backends would migrate.
The platform also served as the basis for integrating the entire corporate landscape (EAI). The company followed our recommendation.
We provided a detailed ROI calculation.
After finalizing specs and technical architecture, we ran a tender.
Though IBM Websphere scored highest, a Compaq solution based on Microsoft .NET was chosen for better service.
Other strategic tasks included personalization and cross-selling concepts, integrating online and offline processes, and defining workflows for initial shop systems.
I also coached the CIO.
Jan 2000 - Dec 2000
1 yearConsultant / Strategist
Purchasing Alliance of Mid-Sized Retailers
- eBusiness strategy and B2B integration for a purchasing alliance of mid-sized retailers.
Oct 1999 - Present
25 years 11 monthsBusiness and IT Consultant
Freelance
- Process consulting
- Project management
- IT architecture and strategy consulting
- Drafting and aligning requirements and specs
- Agile project methods
- Change management
- Data cleanup
- Test, quality and requirement management
- Rollout management
- Financial planning
- Marketing and sales consulting
- IT trainer
Jan 1999 - Dec 2000
2 yearsGermany
Consultant
Deutsche Telekom
- Business cases for five multimedia initiatives of Deutsche Telekom with the state governments of Brandenburg and Saxony-Anhalt.
Jan 1999 - Dec 1999
1 yearConsultant
- Business case for a CTI platform for mid-sized companies.
Jan 1999 - Dec 1999
1 yearGermany
Consultant
Multimedia Initiative
- Developed a consolidation model for business planning of about 180 projects in 14 federal states under the multimedia initiative.
Jan 1999 - Dec 1999
1 yearProject Manager
Telecom Group
- In a follow-up to the ISP project, I led building a three-level customer service call center.
- Task was setting up a technical partner service hotline.
- From service level definitions, processes and call volume analysis to technical and organizational/financial planning (ACD/CTI, trouble ticket (Remedy), EAI (Tibco), job descriptions, call planning, equipment, staff selection and training).
- I managed and was responsible for the project from start to finish.
- At full scale, the call center had 30 agents and 50 line staff as third level support.
Jan 1997 - Sep 1999
2 years 9 monthsManagement Consultant Strategic Marketing
Detecon Marketing Consulting GmbH
- Planning and building an indirect sales channel for internet service provision at a telecom group (1998–1999):
- In a purely strategic pre-project, we examined common partner models of complementary product providers in IT and telecom (no benchmark for ISP).
- Based on value chain and market analyses, we developed five partner models and described the necessary project steps.
- Three of the five models have since been implemented and extended to other product areas in the group.
- I led the pre-project.
- The “Value Added Reseller” partner model was implemented with a partner; they provided the project lead, I was responsible for content.
- This included product and service design, cost planning, marketing concept, marketing materials, partner contracts and partner training planning and execution.
- We gained 120 partners in the first phase, then standardized the partner acquisition process.
- This project ran over 1½ years during my time as a management consultant at DMC.
- Fachliche planning (process and IT) of a communication platform for healthcare/ITC products for healthcare (1998):
- Role: business consultant strategic marketing, creator of business cases.
- Commissioned by the healthcare sales unit to evaluate market feasibility of new internet-based healthcare products and support with workshops and business cases.
- Captured healthcare processes quantitatively and qualitatively to estimate market potential for automation technologies (electronic patient record, drug logistics, online consultations, etc.).
- Marketing planning, technology platform and market launch for software and music-on-demand (1998).
- Supported product launches of “Music on Demand” and “Software on Demand” (business case, 1999).
- Sales concept for internet products in healthcare for a carrier (1997–1998).
Jan 1992 - Dec 1996
5 yearsWindhagen, Germany
Head of Sales, Sales Marketing
Medical Technologies GmbH
Summary
"Trouble Shooter"; leading projects in very challenging environments
Communication and mediation between business and IT
Strong negotiation skills
Strategy development, analytical strength, data and business focus
Explaining complex topics; presentation and communication skills (up to board level)
Process, customer and market oriented thinking
Numbers person, strong in analysis, data driven
Assertiveness and self-motivation
Generalist with international experience
Innovative
Very quick comprehension and learning ability (self-learner)
Fast onboarding of specialized topics
Customer and sales oriented
Trouble-Shooter qualities (this is where I feel most at home)
International setup of business units and divisions
Data junkie
Languages
German
NativeEnglish
AdvancedEducation
Oct 1994 - Jun 1996
Fernuni Hagen
Business Administration · Hagen, Germany
Oct 1987 - Jun 1992
Johann Wolfgang von Goethe University Frankfurt
Diploma, Solid State Physics, scientific photography · Physics · Frankfurt, Germany · 1.25
Certifications & licenses
ITIL Foundation
Prince2
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