Christian Schneider

Partner and AI Transformation Guide

Erkelenz, Germany

Experience

Oct 2024 - Present
10 months

Partner and AI Transformation Guide

AI | Market | Dynamics & AI | Content | Excellence

Aug 2014 - Present
11 years
Toronto, Canada

Partner and Digital Transformation Consultant

Project DDIAM LP

  • Customer contact on management level
  • Active initiation of new and follow-up business
  • Creation of project offers and pitch presentations
  • Implementation of a customer engagement effectiveness KPI framework for global acting pharma company
  • Development and implementation of a customer experience concept as an external supplementary tool to an existing CRM initiative as part of an integrated customer engagement initiative (Building Blocks: Build aspiration and purpose, Transform the business, Enable the transformation)
  • Development and introduction of a pyramidal customer experience measurement system
  • Process inventory with identification of potential customer pain points and customer journey development for various products including the generation of qualitative and quantitative insights
  • Developing and supporting the digital transformation which included digitizing all core e2e customer journeys, launching new digital value propositions and driving digital adoption across the marketing organization
  • Developing and implementing a 3 voices KPI framework for digital initiatives covering voice of customer, voice of business and voice of employees
  • Developing a mobile strategy identifying key technologies, developing go to market strategies under different scenarios, and identifying implementation requirements
  • Driving a customer centric digital strategy and added value product development, advanced analytics development and large-scale agile transformation
  • Internet business concept for the field of mobile information and traffic telematics
  • Synchronization of brand, customer and campaign planning as part of a "multichannel go to market strategy"
  • Implementing a Digital Asset Management system
  • Developing and supporting the implementation of a comprehensive sourcing approach that reduces costs, introduces new capabilities, and increases speed of development through optimizing the mix of internal and external resources
  • Radically reducing costs throughout the business, developing new cross functional processes, and remaking the experience of customers through new digital capabilities
  • Inventory and presentation of operating and cost models for the digital archiving and digital use of research data
  • Developing a concept “Archive 2025” covering long term preservation aspects and digital-based archive business processes
Apr 2010 - Jul 2014
4 years 4 months
Baku, Azerbaijan

CIM/giz Capacity Building Expert

National Confederation of Employers Organization of Azerbaijan Republic

  • Project of the German economic development cooperation
  • Analysis and optimization of business processes of the association
  • Development of a member database and implementation of Microsoft Dynamics CRM
  • Conception, implementation and evaluation of a member survey
  • Development of business services based on the member survey
  • Development business concept “Training Institute Baku 2012”
Sep 2001 - Mar 2010
8 years 7 months

Founder and Managing Director

ct Consulting Solution & Service GmbH

  • Customer contact on management level
  • Active initiation of new and follow-up business
  • Creation of project offers and pitch presentations
  • Implementing a Customer Relationship Management system
  • Development of strategies and concepts in the context of digital marketing and sales
  • Development of IT-concepts and architecture proposals for e-commerce solutions
  • Development and calculation of business cases with high complexity
Jan 1998 - Aug 2001
2 years 8 months

Account Director and Practice Manager

USWeb/CKS Mitchell Madison Group

  • Customer contact on management level
  • Active initiation of follow-up business
  • Creation of project offers and pitch presentations
  • Conception and implementation of first and second-generation e-business solutions (front end/front end -back-end integration)
  • Economic and personnel leadership of the projects, close collaboration with technical project management
  • Establishment of a competence center for mobile business solutions as consulting service

Summary

  • More than twenty years’ experience in management consulting with emphasis on corporate and e-business strategies, digital transformation, operations, supply chain optimization and sales force effectiveness, five years in other professional functions

  • Expertise among the entire consulting value chain, deep insights into digital transformation, organizational effectiveness and marketing and sales force organization and restructuring

  • Experience in developing & executing brand strategy through integrated & innovative customer interaction models and leading cross-functional teams to catalyze organizational change and deliver business impact

  • Deep expertise in developing and operationalizing transformative digital strategies

  • Background in Pharma (PM), Retail Banking, Insurance, Telecommunication, Retail and Manufacturing, Business Member Organizations and Chamber of Commerce

  • Experience from more than 15 projects in e-business, digital transformation and marketing

  • Structured and result driven work style, skilled at seeing the big picture and identifying issues and tasks to facilitate in time and budget, commercial awareness

  • Ability to simplify complex project requirements and find viable team-based solutions

  • Confident and concise communicator, able to present on different levels

  • Strong leader and team player, adapt at supporting team members to achieve personal and professional goals, flexible and open-minded nature

  • Designing and executing strategic plans (creating strategies that align, engage, and mobilize teams toward common goals)

  • Engaging in complex problem solving (defining the problem, structuring relevant components, and prioritizing issues for analysis)

  • Synthesizing ideas and communicating effectively (structuring communications in a top-down format, tailoring messages for the intended audience, and inspiring others to action)

  • Coaching direct reports to amplify their impact (developing and empowering people, leading with emotional intelligence, engaging people, and attracting and retaining top talent)

  • Project Design and Project Management (Analyze, Plan, Do, Control, Adjust)

  • Customer Engagement (Brand, Customer, Campaign)

  • Customer Experience (Experience, Journey, Engagement)

  • Strategic Content Management (Strategy, Modular Content, e2e Content Operations)

  • KOL Management (Channel Communication Management)

  • System Implementation (Concept, Management, Governance)

  • Operative Content Management (Classification, Tagging, Processing)

  • Data Management (Classification, Tagging, Processing)

  • Campaign Management (Objectives, Personalization, Omnichannel)

  • Campaign Analytics (Engagement, Performance, Perception)

  • Content Analytics (Performance, Usage, Re-Usage)

  • Digital Transformation Training and Capacity Building (People, Process, System)

Languages

German
Native
English
Advanced
Russian
Intermediate
Dutch
Elementary

Education

Rotterdam School of Business

Master of Business Administration · Business Administration · Netherlands

International Business School Venlo

Bachelor of Business Administration · Business Administration · Netherlands

Certifications & licenses

Ray Leone Sales Funnel - Selling to the Top

Certified IBM Solution Advisor for E-Business

IBM

New Consultant Training

Mitchell Madison Group

SPI - Solution Selling Process

Certified Insurance Merchant

Chamber of Commerce