Christian Schneider - Partner and AI Transformation Guide

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Erkelenz, Germany

Experience

Oct 2024 - Present

10 months

Partner and AI Transformation Guide

AI | Market | Dynamics & AI | Content | Excellence

Aug 2014 - Present

11 years

Toronto, Canada

Partner and Digital Transformation Consultant

Project DDIAM LP

Customer contact on management level
Active initiation of new and follow-up business
Creation of project offers and pitch presentations
Implementation of a customer engagement effectiveness KPI framework for global acting pharma company
Development and implementation of a customer experience concept as an external supplementary tool to an existing CRM initiative as part of an integrated customer engagement initiative (Building Blocks: Build aspiration and purpose, Transform the business, Enable the transformation)
Development and introduction of a pyramidal customer experience measurement system
Process inventory with identification of potential customer pain points and customer journey development for various products including the generation of qualitative and quantitative insights
Developing and supporting the digital transformation which included digitizing all core e2e customer journeys, launching new digital value propositions and driving digital adoption across the marketing organization
Developing and implementing a 3 voices KPI framework for digital initiatives covering voice of customer, voice of business and voice of employees
Developing a mobile strategy identifying key technologies, developing go to market strategies under different scenarios, and identifying implementation requirements
Driving a customer centric digital strategy and added value product development, advanced analytics development and large-scale agile transformation
Internet business concept for the field of mobile information and traffic telematics
Synchronization of brand, customer and campaign planning as part of a "multichannel go to market strategy"
Implementing a Digital Asset Management system
Developing and supporting the implementation of a comprehensive sourcing approach that reduces costs, introduces new capabilities, and increases speed of development through optimizing the mix of internal and external resources
Radically reducing costs throughout the business, developing new cross functional processes, and remaking the experience of customers through new digital capabilities
Inventory and presentation of operating and cost models for the digital archiving and digital use of research data
Developing a concept “Archive 2025” covering long term preservation aspects and digital-based archive business processes

Apr 2010 - Jul 2014

4 years 4 months

Baku, Azerbaijan

CIM/giz Capacity Building Expert

National Confederation of Employers Organization of Azerbaijan Republic

Project of the German economic development cooperation
Analysis and optimization of business processes of the association
Development of a member database and implementation of Microsoft Dynamics CRM
Conception, implementation and evaluation of a member survey
Development of business services based on the member survey
Development business concept “Training Institute Baku 2012”

Sep 2001 - Mar 2010

8 years 7 months

Founder and Managing Director

ct Consulting Solution & Service GmbH

Customer contact on management level
Active initiation of new and follow-up business
Creation of project offers and pitch presentations
Implementing a Customer Relationship Management system
Development of strategies and concepts in the context of digital marketing and sales
Development of IT-concepts and architecture proposals for e-commerce solutions
Development and calculation of business cases with high complexity

Jan 1999 - Aug 2001

2 years 8 months

Account Director and Practice Manager

USWeb/CKS Mitchell Madison Group

Customer contact on management level
Active initiation of follow-up business
Creation of project offers and pitch presentations
Conception and implementation of first and second-generation e-business solutions (front end/front end -back-end integration)
Economic and personnel leadership of the projects, close collaboration with technical project management
Establishment of a competence center for mobile business solutions as consulting service

Summary

More than twenty years’ experience in management consulting with emphasis on corporate and e-business strategies, digital transformation, operations, supply chain optimization and sales force effectiveness, five years in other professional functions
Expertise among the entire consulting value chain, deep insights into digital transformation, organizational effectiveness and marketing and sales force organization and restructuring
Experience in developing & executing brand strategy through integrated & innovative customer interaction models and leading cross-functional teams to catalyze organizational change and deliver business impact
Deep expertise in developing and operationalizing transformative digital strategies
Background in Pharma (PM), Retail Banking, Insurance, Telecommunication, Retail and Manufacturing, Business Member Organizations and Chamber of Commerce
Experience from more than 15 projects in e-business, digital transformation and marketing
Structured and result driven work style, skilled at seeing the big picture and identifying issues and tasks to facilitate in time and budget, commercial awareness
Ability to simplify complex project requirements and find viable team-based solutions
Confident and concise communicator, able to present on different levels
Strong leader and team player, adapt at supporting team members to achieve personal and professional goals, flexible and open-minded nature
Designing and executing strategic plans (creating strategies that align, engage, and mobilize teams toward common goals)
Engaging in complex problem solving (defining the problem, structuring relevant components, and prioritizing issues for analysis)
Synthesizing ideas and communicating effectively (structuring communications in a top-down format, tailoring messages for the intended audience, and inspiring others to action)
Coaching direct reports to amplify their impact (developing and empowering people, leading with emotional intelligence, engaging people, and attracting and retaining top talent)
Project Design and Project Management (Analyze, Plan, Do, Control, Adjust)
Customer Engagement (Brand, Customer, Campaign)
Customer Experience (Experience, Journey, Engagement)
Strategic Content Management (Strategy, Modular Content, e2e Content Operations)
KOL Management (Channel Communication Management)
System Implementation (Concept, Management, Governance)
Operative Content Management (Classification, Tagging, Processing)
Data Management (Classification, Tagging, Processing)
Campaign Management (Objectives, Personalization, Omnichannel)
Campaign Analytics (Engagement, Performance, Perception)
Content Analytics (Performance, Usage, Re-Usage)
Digital Transformation Training and Capacity Building (People, Process, System)