Claudius W. - Project Manager: Agile Leadership & Digital Projects

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Bonn, Germany

Experience

Consultant / Speaker

ConsultantsToGo Services GmbH

Identified digital potentials for development agency and provincial administration
Outlined digital strategy cornerstones through three workshops

Product Owner IT Migration

ConsultantsToGo Services GmbH

Building and aligning the migration strategy & concept, getting management board approval
Migrating six prepaid and postpaid brands (company owned and partner brands) with over 30 million customers in Germany from legacy telco IT stack to a new, best-in-class IT stack (efficiency & transformation project)
Definition of epic/feature backlog with business owners based on customer journeys (postpaid/prepaid/fixed line)
Coordinating agile development teams, handing over requirements, approving code artefacts
Managing and solving all migration blockers with units of business, network, IT development & external suppliers
Migration progress reporting and risk assessment to board
Steering a team of four external consultants

Program Manager

ConsultantsToGo Services GmbH

Increased Deutsche Telekom’s benchmarked cost base from 50% to 100% (EUR 40 billion) by implementing a harmonized benchmarking taxonomy and promoting a benchmarking culture
Revealed a billion-EUR benchmarking cost gap across all business functions
Realized cost-cutting measures delivering 15% OPEX savings (approx. EUR 7 billion) between 2010 and 2013
Defined ambition levels and cost potentials for Telekom IT applications management (three-digit million-EUR level over three years)

Project Manager

ConsultantsToGo Services GmbH

Conducted European benchmark market analysis for most innovative telco products and services
Performed 5G international benchmark study

Project Manager

ConsultantsToGo Services GmbH

Performed competitive analysis of Big Data business landscape in Germany for Huawei
Developed market entry strategy for research and development center

Project Manager

ConsultantsToGo Services GmbH

Analyzed and steered marketing efficiency for global key products (voice and data tariffs, terminals and services) across complete life cycle
Stabilized average revenue per user in the contract segment
Improved revenue in iPhone and Google Phone customer segment by up to 40%
Reduced portfolio complexity by 20% through market potential and strategy reviews
Introduced group-wide harmonized market research tools and customer insight management methods (e.g., TRI*M)

Project Manager

ConsultantsToGo Services GmbH

Developed content strategy and business case for FIFA World Cup sponsorship for Deutsche Telekom

Project Manager

ConsultantsToGo Services GmbH

Selected campaign software for startup fintech
Designed and conducted email and SMS campaign management
Managed content and copywriting, including video production
Designed business processes

Project Manager

ConsultantsToGo Services GmbH

Developed online crowd-based sourcing tool for candidate recruitment for a headhunting agency

Project Manager

ConsultantsToGo Services GmbH

Introduced customer lifecycle and customer value concept to identify churn candidates; achieved 20% annual churn reduction
Implemented international best practice CRM campaign platform supporting around 15% of all local campaigns
Tested, implemented, and improved over 10 international ATL and over 50 BTL micro-segment mobile campaigns

Project Manager

ConsultantsToGo Services GmbH

Led international B2C roll-out and go-to-market strategy for app product
Managed app product UX/UI development
Developed communication strategy and channel marketing
Built up marketing department of up to five employees

Project Manager

ConsultantsToGo Services GmbH

Developed business cases and introduced finance and controlling processes for Minick AG’s mobile venture internationalization
Prepared company for IPO

Project Manager

ConsultantsToGo Services GmbH

Supported international growth extension strategy for e-commerce B2C physical goods
Provided customer insights and multiple operational KPIs
Identified customer service improvement levers
Initiated improvement activities with country managers

Project Manager

ConsultantsToGo Services GmbH

Defined target customer journey and jobs-to-be-done for e-commerce B2B digital goods
Managed B2B e-commerce and payment proposition product management (renewal automation and guided selling)
Established customer insights processes and conducted competitive analysis
Defined subscription management proposition
Orchestrated campaign management for customer acquisition, up-sell, and retention
Selected and implemented CRM and campaigning tools (HubSpot and Salesforce)

Project Manager

ConsultantsToGo Services GmbH

Developed and globally rolled out consumer insight-based "customer life-stage" segmentation in 100% of T-Mobile subsidiaries to optimize CRM campaigning and product development
Developed and selectively implemented a premium customer strategy delivering approximately 33% higher average revenue per user
Developed and implemented customer service strategy across all T-Mobile subsidiaries, delivering efficiency potentials up to 25%

Project Manager

ConsultantsToGo Services GmbH

Evaluated market and competition for online fashion brand startup
Built online shops and managed business development for social media platform of international fashion designers

Project Manager / KAM

ConsultantsToGo Services GmbH

Built up distribution infrastructure and key account management for Turkish network operator, generating revenue from EUR 0 to over EUR 15 million per annum within 18 months
Achieved sales and revenue increases in overseen key accounts of up to 30%

Roll-Out Manager

ConsultantsToGo Services GmbH

Managed roll-out of hardware (routers) and software (medical office operating systems) to 50 000 medical service institutions in Germany to ensure compliance with German health regulation
Steered and coordinated external partners (IT systems integrators and technical engineering companies)
Conducted pilot installations, testing, and process improvements
Set up standardized processes for reliable order processing
Provided regular progress reporting to top management

Sub Project Lead

ConsultantsToGo Services GmbH

Identified efficiency levers in call center operations delivering over 15% cost savings
Conducted call center benchmarking study focusing on cost-cutting initiatives and efficiency improvement
Assessed efficiency and implemented cost cutting in corporate communication unit delivering double-digit million-EUR savings

Summary

Independent Project Manager with strong track record in marketing, agile leadership, and digital transformation projects
20+ years executive experience across service providers, management consulting, consumer electronics, and tech start-ups
Deep industry knowledge in B2B and B2C markets, primarily in telecommunications, e-commerce, SaaS and health tech.
Proven ability to build strong industry relationships across diverse verticals
Hands-on, results-driven leader with expertise in marketing, sales, IT and general management in dynamic, high-pressure environments
Skilled in leading cross-functional teams, motivating people, and aligning stakeholders toward shared goals
Multilingual communicator & negotiator (English, German, Spanish) with excellent interpersonal skills