Bastian Knetsch - Process Management Consultant

Q: Where is Bastian based?

Bastian is based in Meerbusch, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Bastian speak?

Bastian speaks the following languages: German (Native), English (Advanced), Italian (Advanced), French (Elementary) .

Q: How many years of experience does Bastian have?

Bastian has at least 15 years of experience. During this time, Bastian has worked in at least 7 different roles and for 5 different companies . The average length of individual experience is 2 years and 3 months . Note that Bastian may not have shared all experience and actually has more experience.

Q: What is Bastian's latest experience?

Bastian's most recent position is Process Management Consultant at SachsenGigaBit GmbH .

Q: What companies has Bastian worked for in recent years?

In recent years, Bastian has worked for SachsenGigaBit GmbH , Telefónica Germany GmbH & Co. OHG , Goetel GmbH , ECfDT B.V. , and Vodafone GmbH .

Q: Which industries is Bastian most experienced in?

Bastian is most experienced in industries like Telecommunication and Information Technology (IT) .

Q: Which business areas is Bastian most experienced in?

Bastian is most experienced in business areas like Product Development , Customer Service , and Strategy and Planning . Bastian also has some experience in Information Technology (IT) , Marketing , and Sales .

Q: Which industries has Bastian worked in recently?

Bastian has recently worked in industries like Telecommunication and Information Technology (IT) .

Q: Which business areas has Bastian worked in recently?

Bastian has recently worked in business areas like Product Development , Customer Service , and Strategy and Planning .

Recommended expert

Meerbusch, Germany

Experience

Dec 2024 - Present

1 year 2 months

Dresden, Germany

Process Management Consultant

SachsenGigaBit GmbH

Introduction and optimization of processes in marketing and technology, e.g., the product launch process

Jan 2023 - Jun 2025

2 years 6 months

Munich, Germany

Interim Senior Project Manager Sales & Marketing

Telefónica Germany GmbH & Co. OHG

Leading a task force and implementing sales-boosting measures for the secondary brand Blau: turnaround in sales and stabilization of market share
Re-launch of the postpaid tariff portfolio for the secondary brand Blau
Project management for setting up door-to-door sales of O2 FTTH products

Jan 2022 - Dec 2022

1 year

Göttingen, Germany

Interim Head of Product Management

Goetel GmbH

Establishing the product management function in the company (organizational design, recruiting, coaching)
Re-launch of the FTTH product portfolio for private and SoHo customers: significant increase in the share of premium plans
Designing and implementing a structured product launch process

Aug 2021 - Jan 2022

6 months

Roermond, Netherlands

Interim Product Owner / Customer Success Manager

ECfDT B.V.

Digitalization of business processes for corporate customers using the Uffective SaaS platform (e.g., Eon, Vodafone)
Further development of the application module for resource management

Jun 2017 - Mar 2019

1 year 10 months

Düsseldorf, Germany

Head of Otelo Digital

Vodafone GmbH

Responsible for the online shop and digital service in the app and on the web for the secondary brand Otelo, alongside leading the Digital Care department
Optimizing user flows, UX, and campaigns: significant sales uplift

Oct 2013 - Feb 2021

7 years 5 months

Düsseldorf, Germany

Head of Digital Care

Vodafone GmbH

Management and strategic development of the digital service channels (MeinVodafone) with over 25 million customer contacts per month
Responsible for achieving over €50 million in service savings through automation and 400,000 sales transactions per year
Alignment and further development of the digital strategy with the Vodafone Group
Leadership of a team of 30 employees
Development of MeinVodafone into a key sales channel for additional products and mobile contract renewals
Agile transformation of the development and commercially responsible teams
Test winner of the MeinVodafone app in Connect’s test of mobile service provider apps (11/2020)

Sep 2009 - Sep 2013

4 years 1 month

Düsseldorf, Germany

Head of Knowledge Management

Vodafone GmbH

Management of 50 FTE, operation of internal and external knowledge portals
Implementation of natural voice control in the voice system: reduced interaction time by 50%

Düsseldorf, Germany

Various roles in Marketing, Product Management and Online Sales

Vodafone GmbH

Responsible for product and tariff development, marketing, and pricing in various mobile segments
Introduction of innovative products and services (e.g., prepaid top-up advance, international roaming tariffs)
Interim management of online sales including eShop, affiliate, and call center
Steering cross-functional sales and strategy projects at executive management level

Summary

As a results-oriented interim manager with over 20 years of experience in marketing, sales, and digital, I specialize in quickly analyzing complex situations and delivering effective solutions – from product strategy and digital services to marketing. I have experience managing transformations, rolling out agile methods, and leading cross-functional teams of up to 50 FTE. Even in dynamic environments, I bring clarity, focus, and measurable results.

Skills

Marketing & Product Management

Developing Product Strategies, Pricing Models, And Go-to-market Plans With Clear Sales Impact
Deep Know-how In Pricing, Portfolio Management, And Customer Value Enhancement
Designing And Managing End-to-end Product Launch Processes

Sales & Digital

Responsible For Digital Channels (Webshop, Service Portal, Mobile App) With A Focus On Traffic, Customer Experience, And Efficiency
Expertise In Digital Strategy, Roadmap Definition, And Cross-channel Marketing
Solid Understanding Of Customer Journeys, Onboarding, Crm, And Delivery

Leadership & Transformation

Over 12 Years Of Leadership Experience In Cross-functional And International Teams (Up To 50 Fte)
Introducing And Scaling Agile Methods In Business And Development Teams
Experience In Change Management And Post-acquisition Integration

Languages

German

Native

English

Advanced

Italian

Advanced

French

Elementary

Education

Diploma in Industrial Engineering · Industrial Engineering

Certifications & licenses

Certified Agile Leadership (CAL E+T+O Certificates)

Professional Scrum Product Owner (PSPO I)

Profile

Created

January 2022

Last Update

November 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Bastian based?

Bastian is based in Meerbusch, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Bastian speak?

Bastian speaks the following languages: German (Native), English (Advanced), Italian (Advanced), French (Elementary).

How many years of experience does Bastian have?

Bastian has at least 15 years of experience. During this time, Bastian has worked in at least 7 different roles and for 5 different companies. The average length of individual experience is 2 years and 3 months. Note that Bastian may not have shared all experience and actually has more experience.

What roles would Bastian be best suited for?

Based on recent experience, Bastian would be well-suited for roles such as: Process Management Consultant, Interim Senior Project Manager Sales & Marketing, Interim Head of Product Management.

What is Bastian's latest experience?

Bastian's most recent position is Process Management Consultant at SachsenGigaBit GmbH.

What companies has Bastian worked for in recent years?

In recent years, Bastian has worked for SachsenGigaBit GmbH, Telefónica Germany GmbH & Co. OHG, Goetel GmbH, ECfDT B.V., and Vodafone GmbH.

Which industries is Bastian most experienced in?

Bastian is most experienced in industries like Telecommunication and Information Technology (IT).

Which business areas is Bastian most experienced in?

Bastian is most experienced in business areas like Product Development, Customer Service, and Strategy and Planning. Bastian also has some experience in Information Technology (IT), Marketing, and Sales.

Which industries has Bastian worked in recently?

Bastian has recently worked in industries like Telecommunication and Information Technology (IT).

Which business areas has Bastian worked in recently?

Bastian has recently worked in business areas like Product Development, Customer Service, and Strategy and Planning.

What is Bastian's education?

Bastian holds a Bachelor in Industrial Engineering.

Does Bastian have any certificates?

Bastian has 2 certificates. These include: Certified Agile Leadership (CAL E+T+O Certificates) and Professional Scrum Product Owner (PSPO I).

What is the availability of Bastian?

Bastian is immediately available full-time for suitable projects.

What is the rate of Bastian?

Bastian's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.