Stefan Manahl - Project Manager

Vienna, Austria

Experience

Germany

Project Manager

German NPO

General project management
Designing a CRM system using a design sprint
Creating a prototype
Conducting user tests
Drafting a request for proposals
Creating an implementation roadmap

Germany

Project Manager

German car manufacturer

Status quo analysis
Defining a target state
Developing a concept
Preparing a business case
Planning and executing a pilot

Germany

Seminar Leader

German car manufacturer

Training participants in pyramid-style presenting
Teaching how to structure a topic
Conducting audience analyses
Training on formulating key messages
Creating storyboards

Germany

Project Manager

German software provider

Developing a password manager proposition
Conducting customer and market insights via secondary market research
Conducting needs analysis and clustering
Defining the customer promise
Developing a proposition concept
Creating a business case
Creating management presentations

Germany

Management consultant

German software provider

Conceptualizing and implementing product improvements
Generating and implementing ideas to increase revenue
Conducting user tests
Initiating and executing marketing campaigns
Monitoring KPIs and creating reports

Germany

Project Manager

German telecommunications and TV provider

Analysis of existing CRM campaigns and systems
Potential assessment for new campaign ideas
Creation of a CRM target vision

Germany

Consultant

German telecommunications and TV provider

Specification of all CRM campaigns for a newly acquired campaign management tool
Prioritization of campaigns for implementation
Creation of a contact strategy
Internal coordination including management presentations

Germany

Consultant

German telecommunications and TV provider

Customer & market insights research
Development of the product portfolio for a hosted telephone system
Planning and conducting design sprints and user tests
Definition of target processes
Implementation support

Germany

Consultant

German telecommunications provider

Definition of migration paths
Design and execution of migration campaigns (voluntary migration and automated forced migration)
Introduction of an automated address validation process

Germany

Project Manager

German telecommunications provider

Status quo analysis
Design of a new partner program including a commission model for indirect sales partners
Testing the new program with selected partners
Preparation of the business case
Management decision paper / recommendations

Germany

Project Manager

German telecommunications provider

Current state analysis
Identification and evaluation of measures to improve sales via the customer care hotline
Optimization of CRM campaigns

Germany

Project Manager

German telecommunications provider

Introduction of a new commission model for call center service providers
Optimization of service provider management
Optimization of forecasting
Adjustment of commission billing and reporting

Germany

Project Manager

German telecommunications provider

Identification of measures to reduce subscriber retention costs (new commission model for call center service providers, tool support, offer-side measures)
Preparation of a business case
Support during implementation
Creation of a requirements document to optimize the existing next-best-activity tool

Germany

Project Manager

German telecommunications provider

Development of new innovation ideas together with the internal team
Evaluation of ideas
Development of proposition concepts
Creation of business cases
Preparation of a roadmap proposal

Germany

Project Manager

German telecommunications provider

Mobile portfolio relaunch
Performance monitoring
Pre- and post-calculation of tariffs
Creation of business cases
Preparation of management presentations and reports
Initiation of product-related promotions and marketing measures
Optimization of the hardware portfolio

Germany

Project Manager

German telecommunications provider

Definition of contextual real-time campaigns (triggers, decision trees, offers, response measurement)
Coordination with internal CRM managers
Coordination with business intelligence
Project reporting

Germany

Project Manager

German telecommunications provider

Generation of customer insights (concept development for qualitative market research and analysis of results)
Derivation of mobile data propositions
Testing of propositions (concept development and questionnaire design for quantitative market research and analysis of results)
Preparation of decision-making material including recommendations for management
Project management

Germany

Project Manager

German telecommunications provider

Launch of mobile phone insurance
Product definition
Process definition
Negotiation with the cooperation partner

Germany

Project Manager

German telecommunications provider

Price adjustment of all pre- and postpaid tariffs, bundles, options, and discounts due to VAT increase from 16% to 19% (for private and business customers)
Business planning
Competitor analysis and competitive intelligence
Support during implementation

Germany

Project Manager

German telecommunications provider

Development of a transfer pricing concept for mobile data propositions
Country market analysis in Southeast Europe for mobile applications
Internal company coordination
Handling various ad hoc tasks

Germany

Project Manager

German telecommunications provider

Target group segmentation for a mobile voice-data convergence product
Competitor analysis
Product definition
Marketing and sales concept
Business planning

Germany

Seminar Instructor

German telecommunications provider

Training in presentation techniques as part of an in-house seminar
Teaching pyramid presentation structures (structure of a management presentation)
Training on storyboard and slide design
Training on delivering presentations

Germany

Business Consultant

German telecommunications provider

Analysis of key CRM functionalities
Conducting vendor workshops and evaluating vendors based on scoring models
Creating management presentations

Germany

Business Consultant

German telecommunications provider

Content planning for an internal event
Coordination with the event agency
Project management for implementation

Germany

Business Consultant

German telecommunications provider

Defining requirements from a product perspective for a product catalog
Ensuring correct execution
Representing product marketing in the project

Germany

Consultant

German telecommunications provider

Capex-Opex planning
Identifying ARPU-increasing measures
EBITDA optimization using the simplex method

Germany

Consultant

German telecommunications provider

Managing existing DSL win-back and prevention campaigns
Designing new prevention campaigns
Implementing a challenge with incentives to boost Q4 performance in customer service
Identifying and implementing churn-reducing measures
Performance management and KPI tracking
Developing a new reporting blueprint

Germany

Consultant

German telecommunications provider

Defining and optimizing win-back offers (plans, hardware, credits)
Optimizing the win-back process
Optimizing and ongoing management of win-back campaigns
Conducting market research activities for win-back
Creating business cases

Germany

Consultant

German consumer electronics company

Analyzing the consumer electronics market and related markets (e.g., telecommunications market)
Identifying innovative ideas
Evaluating and ranking the innovative ideas

Germany

Project Manager

German fiber optics company

General project management
Developing a channel strategy (online, telesales, door-to-door sales)
Telesales stream lead
Market screening of potential telesales partners
Contract negotiations with partners
Implementing a POC, including agent training

United Kingdom

Project Manager

British telecommunications and TV provider

Conducting various customer base analyses (including tariff simulation)
Developing measures to simplify the customer base and optimize revenue
Developing a tariff rationalization strategy
Project management (approx. 10 project staff, 4 of them consultants)

United Kingdom

Project Manager

British telecommunications and TV provider

Tariff analysis to assess cleanup potential
Setting up and configuring the tariff simulation software
Conducting tariff simulations
Migrating customers from old to current tariffs
Designing and implementing upsell campaigns
Project management (approx. 40 project staff, including about 5 consultants)

Austria

Management Consultant, Project Manager, Project Lead, or similar

Client Name (no location specified)

Development of a detailed concept (including dynamic questionnaire, evaluation logic, product recommendations, click flows)
Deriving technical requirements and selecting suitable implementation partners

Netherlands

Project Manager

Dutch telecommunications company

Gathering wholesale pricing models in an international environment
Designing interviews
Surveying decision-makers in wholesale pricing
Analyzing results and deriving recommendations

Austria

Seminar Leader

Austrian and German telecommunications provider

Training proposition and product marketing managers
Training on idea generation for innovations
Training on open innovation
Teaching the proposition development process, including practical examples and exercises

Austria

Marketing Manager (full-time)

Austrian manufacturer of mobile presentation systems

Target group analysis
Competitor analysis
Overhaul of the entire product portfolio
Website relaunch

Austria

Product Manager (full-time)

Austrian telecommunications provider

Target group definition for fixed-line VPN
Competitor analysis
Product definition
Development of the marketing and sales strategy
Business planning
Project management for implementation
Product launch

Austria

Product Manager (full-time)

Austrian telecommunications provider

Target group definition for a messaging service
Competitor analysis
Product definition
Development of the marketing and sales strategy
Business planning
Project management for implementation
Product launch

Austria

Product Manager (full-time)

Austrian telecommunications provider

Product definition for fixed-mobile VPN
Development of the marketing and sales strategy
Business planning
Negotiation with potential partners
Project management for implementation
Product launch

Austria

Project Manager

Austrian telecommunications provider

Creation of a B2B proposition strategy
Conducting a capability analysis
Customer & Market Insights research
Creation of a proposition concept
Definition of the marketing, sales and customer support strategy

Austria

Project Manager (permanent position)

Austrian telecommunications provider

Strategy development for mobile offerings
Business planning
Product definition
Development of marketing and sales strategy
Technical design
Negotiations with potential partners
Implementation
Market launch

Austria

Project Manager (permanent position)

Austrian telecommunications provider

Strategy development for WLAN
Business planning
Product definition
Development of a marketing and sales strategy
Leading collaboration talks with potential partners

Austria

Seminar Leader

Austrian telecommunications provider

Training commercial managers on marketing basics
Training on proposition development
Training on lifecycle management
Training on customer experience management

Austria

Business Consultant

Austrian telecommunications provider

Detailed analysis of existing customers for churn risk
Review of the churn scoring model and customer communication along the customer lifecycle
Idea generation for churn reduction measures, including evaluation, prioritization, and decision preparation
Detailed elaboration of the agreed measures
Implementation support