Mica Müller - Product Owner Customer Applications, Establishing Competence Center E-Mobility

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Prien am Chiemsee, Germany

Experience

Jan 2019 - Dec 2021

3 years

Germany

Product Owner Customer Applications, Establishing Competence Center E-Mobility

Technischer Dienstleister für On Road Services (Mineralölkonzern)

Market analyses; support strategy development for charging e-vehicles.
Relaunch and further development of a mobile eMSP app for public charging.
PMO; support implementing new structures, methods & tools.

Jan 2018 - Dec 2019

2 years

Coburg, Germany

Development and Implementation of CRM Software

Gemeinnützige Gesellschaft zur Förderung von Bildung & Erziehung

Mapping core business processes and managing customer/billing data in a custom software solution.
Business analysis.
Requirements engineering.
Development.
Training.

Jan 2018 - Dec 2019

2 years

Kleinostheim, Germany

Technical Product Management for European Toll Solutions (EETS)

Servicekarten-Anbieter für Nutzfahrzeugflotten

Launching product extensions: coordinating product implementation across departments, external tech partner, and pilot customers; training.
Redesigning product marketing.
Identifying and realizing optimization potential in end-to-end processes.
Project management and reporting to SteerCo and division management.
Developing a process to introduce new toll solutions/products.

Jan 2018 - Dec 2018

1 year

Munich, Germany

Business Analysis Billing & Payment in Early Company Phase

Anbieter eines High-Power Charging Networks für Elektromobilität in Europa (Joint Venture deutscher Automobilhersteller)

Functional and technical analysis of company requirements for mapping in a Charge Point Management/CRM/PRM system.
Product & pricing.
CPO vs. eMSP.
eRoaming settlement.
Generating CDRs & billing.
Legal.
IT integration.

Jan 2017 - Dec 2020

4 years

Coburg, Germany

Supporting Brand Relaunch During Rebranding

Gemeinnützige Gesellschaft zur Förderung von Bildung & Erziehung

Managing ad agency for new corporate design development (2017).
Executing full rebranding with agency (2019/20).

Jan 2017 - Dec 2018

2 years

Munich, Germany

Project Lead for Product Development Projects

Integrierter Anbieter für Telekommunikation

Scope, timeline, budget, stakeholder, issue, risk, change, communication, quality management.
Mediating between technology and requesting departments; actively guiding cross-functional teams in process analysis and solution finding.
Early involvement in ideation of new products, projects and smart solutions.
Steering projects through the product development process (gating process, portfolio planning, trading options, dependencies).

Jan 2016 - Dec 2016

1 year

Munich, Germany

Quality Assurance in Large-Scale Post-Merger Migration Project

Integrierter Anbieter für Telekommunikation

Testing all digital touchpoints with Customer Readiness Testing (CRT) for product management and IT.
Registration & activation.
Usage & billing.
Customer experience.
Product/option portfolio.
Moves & changes.
Service & in-life.
Third-party/value-added services.
Migration process validation.

Sep 2015 - Present

9 years 11 months

Munich, Germany

Product Management Consultant

MARKETING Consult GmbH

Advising on strategic and operational product management in technologically demanding products and markets.
Building product management organizations in medium-sized, technology-focused companies.
Internal business development (2016-2018): advising on restructuring service and solution offerings in consulting, training, coaching, interim management.

Feb 2015 - Present

10 years 6 months

Prien am Chiemsee, Germany

Independent Consultant

24bit - Business & Service Development

Self-employed consulting and interim management in product management, service strategies & processes, and marketing management – from SMEs to international corporations.

Jan 2015 - Dec 2016

2 years

Munich, Germany

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Agentur für Premium-Modemarken

Developing corporate design (2015).
Introducing email marketing (2015/16).
Preparing brand & service portfolio; implementing website (2015).
Launching social media campaign for a pop-up store (2015).

Jan 2015 - Dec 2016

2 years

Coburg, Germany

Development and Implementation of HR Software

Gemeinnützige Gesellschaft zur Förderung von Bildung & Erziehung

Mapping HR business processes in a custom software solution.
Business analysis.
Requirements engineering.
Development.
Training.

Nov 2014 - Dec 2014

2 months

Munich, Germany

Thesis

Alphabet Fuhrparkmanagement GmbH - ein Unternehmen der BMW Group

"Potentials and Challenges of Industrial Services in B2B Settings Using a Potential Analysis of E-Mobility in Corporate Fleets as an Example."

Apr 2014 - Oct 2014

7 months

Munich, Germany

Internship Product Management Fleet

Alphabet Fuhrparkmanagement GmbH - ein Unternehmen der BMW Group

Department: Marketing & Business Development.
Strategic and operational product management: solutions for e-mobility and corporate carsharing.
Support in marketing & events.
Supporting product launch of AlphaElectric and AlphaCity (corporate carsharing) in Austria: defining modular service processes; planning charging infrastructure assortment; on-site launch event; competitor analysis; government incentives for e-vehicles.
Product AlphaElectric – comprehensive e-mobility solution:
Designing telematics sub-service “eMobility Potential Analysis.”
Disposition of demo vehicles for customer presentations (BMW i3, Tesla, etc.).
Presenting first corporate e-carsharing at a leading e-mobility trade fair.
Marketing & events support: product presentations for management, dialogue forums; coordinating POS materials.

Sep 2012 - Feb 2013

6 months

Bietigheim-Bissingen, Germany

Internship Information Systems

Porsche Consulting GmbH

Implementing integrated client information (CRM) and project management software.
Preparing, conducting and documenting requirement workshops with departments, management and service provider.
Quality management.
Preparing reports with departments and management.
Designing master data migration; initial import runs.
Supporting operational processes of IT department.

Sep 2011 - Dec 2012

1 year 4 months

Munich, Germany

Internship & Working Student Lotus Project Management

IBM Deutschland GmbH

Working in a global migration project (MS Exchange to IBM Domino) at an international industrial gas manufacturer.
Assistant to the project manager.
Later: PMO / taking over finance area of the project.
Learning PMI (project management method).
Redesigning time-reporting system for consultants in international projects.
Project staffing in China, Hong Kong, Thailand, and South Korea.
Supporting PMO / finance area of the project; later taking it over (project control, project controlling, contract management, time reporting, travel expenses, billing, forecasts).