Sandy Glueckstein - Change Manager SAP S/4HANA

Munich, Germany

Experience

May 2024 - Present

1 year 2 months

Walldorf, Germany

Change Manager SAP S/4HANA

Natuvion

Creation and implementation of a holistic change management strategy for smooth SAP S/4HANA implementation for public customers.
Presentation of the change management strategy in workshops with various stakeholders, including end customers, executives, department heads and end users, in order to create a common understanding of the changes.
Creation of detailed change narrative & concept including iterations with key stakeholders to in order to accompany the various phases of the SAP S/4HANA implementation.
Project Management and implementation of training programs.

Jun 2023 - Dec 2023

7 months

Hamburg, Germany

Change management S/4HANA implementation

Lindal

Lead change activities in the implementation of SAP4/Hana project
Steer change architecture, support for change processes, stakeholder management, change impact analyses, moderation of workshops
Work on mindset & skillset and evaluation of necessary organizational adaptions
Development and implementation of the communication strategy
Stakeholder management and target group-orientated messaging

May 2023 - Jul 2023

3 months

Iphofen, Germany

Digital Workplace - Change Management & Adoption O365

Knauf

Focus on Microsoft Telephony & Contact Center Rollout: Implementation of communication plans, training plans and adoption metrics
Work with stakeholders across the organization to identify and address any concerns or resistance to implementation.
Collaboration with the project team to ensure change management practices are integrated into the overall project plan and with the other digital workplace teams (cyber security and data analytics) to integrate key message and training as one voice
Set-Up and lead of champion network

Feb 2023 - Jan 2024

1 year

Berlin, Germany

Project Management Workplace Change

Berlinovo Immobilien Gesellschaft

Change and communication management in preparation for the office relocation of Berlinovo
Consultative support of the division and project management in the introduction and implementation of activity based working
Support of the transformation project New Work on all levels (Mindset, Leadership, Skillset & Tools)
Consulting, support and implementation of new methods and models
Set up of ambassador program

Nov 2022 - Jan 2023

3 months

Athens, Greece

Project Lead People & Culture & Program Management

Out There Media

Project lead for the development of corporate values, vision, mission.
Provide executives with a comprehensive understanding of all HR-related topics throughout the HR value chain.
Oversee the management of HR and communication processes and tools.
Design and develop change management processes through customized and empowering solutions.
Manage the development of a new structure, new reporting lines, new organization chart.
Lead the development of a long-term HR strategy taking into account the business strategy.
Create a roadmap for upcoming M&A activities: putting HR team on track for success and taking functions to the next level

Oct 2022 - Dec 2022

3 months

Berlin, Germany

Project Lead for Android Development Project

ITZBund

IT ministry for all German ministries
ITZ Bund provides IT services for 200 federal administration agencies. Project Lead for Android Development project.
Main target: Categorize classified information according to legal requirements.
Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
Use appropriate verification techniques scope, schedule and costs.

Aug 2022 - Sep 2022

2 months

Munich, Germany

Change & Communication Management for the Tour Operator

FTI Touristik

Within overall Digital Transformation program
Responsible for Project Set-Up, Storyline, Change Narrative & Key messages.
Tailored communication concept including key visual aspects of the project.
Oversaw the set-up of the Engagement Program as well as CEO-Sparring.

May 2021 - Dec 2021

8 months

Nuremberg, Germany

Change Management & Adoption

Bundesagentur für Arbeit (Ministry of Labor)

For the rollout and implementation of a new way of collaboration (social intranet)
Development of a vision picture for the future way of social collaboration.
Created the change management strategy (for the first 18 months): planning and driving the implementation. Steering action steps and timeline.
Developed and tracked deployment of the C&C roadmap.
Responsible for ongoing stakeholder alignment and management of adequate staffing & external partners.
Supported project management in the implementation and successful rollout of the social intranet & kick off for social collaboration across the whole organization.
Creation of the communication plan and Set-Up of enablement strategy with external training partners

Mar 2021 - Jul 2021

5 months

Pforzheim, Germany

Change & Communications Lead

KMO Klingel Multi channel retail

Established OCM strategy for the implementation for a bundle of new IT products
Managed the development of change story and relevant communication material & workshop design for upcoming change
Designed change management activities for projects and translated them into actionable deliverables for the different change management levels: design, engagement, processes, involvement, communications, sponsors, stakeholders’ assessment and management, coaching, training, resistance management, risk management, success management.
Handled engagement of 5 stakeholder groups with relevant marketing and training material and set up of a targeted communication campaign.
Walked the talk in OCM and contributed to the organization's strong reputation for this capability

Aug 2020 - Feb 2021

7 months

Brühl, Germany

Project Lead Change & Communication Management

Hima smart safety

Office365 & smart work Program
Planning and implementation of the change concept for the IT-transformation O365 program.
Planning and coordination of the communication and training activities for the Office 365 rollout
Supported the planning, controlling and organizational development.
Responsible for KPI development and performance measurement for channel management including relevant board alignment.

Apr 2019 - May 2024

5 years 2 months

Founder/CEO of A Niche Beauty Start-up

Dr. Glueckstein Beautiful SkinCare GmbH

PoBeau invented “Booty Beauty” – launch of first German cosmetic product line for the butt
Boot-Strapping Start-Up. Successfully developed from scratch, scaled, sold in May 2024
Award Winning:
Finalist SOS Beauty - Supplier of the year 2024
Nomination for E-Commerce Germany Award 2024
UnternehmerIn der Zukunft (Deutsches Innovationsinstitut) 2024
Nomination "Gründer des Jahres 2023"
Etailment "Top 100" Start-Ups in Germany (2023)
Winner of German Brand Award (2021)
Winner of German Brand Award - Excellent Brands: Newcomer Brand of the Year (2021)
Winner of first Henkel Hackathon (2020)

Apr 2019 - Jul 2020

1 year 4 months

Hamburg, Germany

Project Lead Change & Communication Management

Albis Plastics GmbH

Digital Transformation project: 7 business units are transferred into 2 divisions
Lead communication strategy & implementation incl. development of all change & communication measures
Strategy development of the change concept (storyline, narratives, change management measures)
Development of the new vision, mission and purpose
Change Management concept for the implementation of the new target operating model TOM
Change Management for SAP 4/HANA rollout into the 2 new installed entities

Jun 2018 - Mar 2019

10 months

Basel, Switzerland

Workstream Lead: Change & Communications Management

Novartis AG

Handled change management projects with the goal of ensuring a smooth process in the implementation of new workplace concepts (Activity Based Working)
Created concepts for target-oriented CCM measures as well as development, definition and implementation in the introduction of new office concepts.
Oversaw the execution of analyses, conception and implementation of workshops, management of change agent groups.

Apr 2018 - Nov 2018

8 months

Munich, Germany

Consultant - Corporate Entrepreneurship and Innovation

Advance52, Incubator of Giesecke & Devrient

Supported G+D to retain their position in a digitalized world.
Developed product and business model innovations for G+D various business lines (Mobile Security, Currency Technology)
Supported business owners during the proof of concept and investor readiness phase as sparring partner.
Acted as methodology partner and interface between business units and MVP team.

Jul 2017 - Dec 2017

6 months

Bonn, Germany

Channel Management IOT

T-Systems International

Project management for strategic business development projects in the IOT department
Set up of target Operating Model: A Framework has been created that promotes identity, creativity, communication and productivity.

Jul 2016 - Jan 2017

7 months

Munich, Germany

Work Place Strategy & Change Management Consultant

Santen Pharma Europe

Supported the management in planning and implementation of the new workplace strategy and the relocation to the new office space combined with the change and further development of corporate culture
The goal was a tailor-made adaptation of the office space in accordance to the actual requirements of the different work processes including the support of the motivation of the employees.

Mar 2016 - Jul 2016

5 months

Unterföhring, Germany

Demand Management - Data Center Migration

Sky Deutschland

Demand Management: Coordination, Documentation und Tracking of all order/ procurement processes related to the DataCenter Migration Program. The computer center in Nürnberg was being dissolved and all servers and programs got migrated to the UK and Italy.
Developed and led Change Management Communications for the project.

May 2015 - Dec 2015

8 months

Munich, Germany

Interim Consultant – Recruiting

Heads! Executive Search

Responsible for managing client engagements across all phases of the leadership search process
Interacted with industry leaders, candidates, and clients, identifying target company lists and prospective candidates.
Conducted interviews and Key Performance Requirement Checks.

Feb 2015 - May 2015

4 months

Munich, Germany

Project & Product Marketing Management

Kabel Deutschland

Portfolio Adaption & Product Development
Oversaw Product Development Cloud-/Online-Services, Email & -Innovation – Alignment and integration of could services into Vodafone
Responsible for Vendor Management for new B2C security product. Managed the Portal Integration project KDG and Vodafone – herewith responsible for change communication of new portfolio.

Apr 2014 - Aug 2014

5 months

Zürich, Switzerland

Program Management Company Scale-Up

Tpresso AG

Designed and implemented change management procedures in the context of the company's growth
Responsible for the overall project management of all ongoing projects

Jan 2014 - Feb 2016

2 years 2 months

Starnberg, Germany

Project Manager Real Estate (Family Office)

MC Immobilien Holding

Oversaw Program Management for Marketing & Sales in real estate transactions of a Family Office.
Supervised the coordination, documentation and tracking of 5 subprojects.
Recruited new employees and responsible for reporting and communication structure.

Jul 2012 - Jul 2013

1 year 1 month

Bonn, Germany

International Project Manager Marketing - Mobile Payment

Telekom AG

Interface between product management and marketing team MyWallet.
Responsible for all marketing Topics in Scrum Development Team.
Serviced Design: Development of a stringent customer journey throughout all channels (web, mobile, Store).
Oversaw the creation of a marketing toolkit to support NatCos.
Managed the development of a new website and integration into the website of the national companies (TMD, Era).

Jan 2011 - Sep 2012

9 months

Sindelfingen, Germany

Product Marketing Management - Infotainment B2C

smart (Daimler)

Nov 2011 - Mar 2012

5 months

Munich, Germany

Product- and portfolio management, B2B

TÜV-SÜD

Oct 2011 - Feb 2012

5 months

Bonn, Germany

Project lead International Key Account Management

T-Mobile International

Feb 2011 - Sep 2011

8 months

Bonn, Germany

Releasemanagement/ PMO for CRM project OPUS, B2B

Deutsche Telekom AG

Oct 2010 - Jan 2011

4 months

Bonn, Germany

People & Culture Project Lead for Product Design (Design Management)

Deutsche Telekom AG

Jul 2010 - Sep 2010

3 months

Germany

Project & Product management for market launch of the new mobile app store

Microsoft Germany

Jan 2009 - Jun 2010

6 months

Darmstadt, Germany

Project lead “Internationalization fixed line terminals"

Deutsche Telekom

Mar 2009 - Jun 2010

1 year 4 months

Darmstadt, Germany

Project lead Content Sourcing IPTV/VoD (Procurement)

Deutsche Telekom

May 2008 - Mar 2009

11 months

Bonn, Germany

Senior Product Manager for iPhone rollout in 12 countries

T-Mobile International

Sep 2007 - May 2008

9 months

Bonn, Germany

Senior Product Manager (Mobile TV), B2C

Telekom Deutschland

Feb 2006 - Sep 2007

1 year 8 months

Senior Product Manager Business Development

Telefonica O2

Oct 2003 - Feb 2006

2 years 5 months

Research Manager

NBC Universal

Mar 2003 - Sep 2003

7 months

Brussels, Belgium

Marketing Consultant

MasterCard Europe

Sep 2001 - Dec 2003

1 year 4 months

Salzburg, Austria

Project Manager Marketing

Sony NetServices

Sep 2000 - Jun 2001

10 months

Munich, Germany

Research Manager

Firstream Venture24 AG

Sep 1999 - Aug 2000

1 year

Regensburg, Germany

Marketing/ PR Manager

jfax.de GmbH

Summary

Being specialized in Transformation and Change Management, I thrive on navigating the dynamic landscapes of business evolution. I love to help bridge the gap between where businesses are and where they strive to be, particularly in adapting to the ever-evolving digital workplace. With a keen focus on Project Management, Rollout, and Organizational Change Management (OCM). However, what truly sets me apart is my ability to combine these technical skills with a deep understanding of human behavior and organizational dynamics. My home turf is underneath the iceberg to discover blind spots in the organization and resolve them. Whether guiding teams through complex projects or facilitating transformative workshops utilizing e.g. LEGO® SERIOUS PLAY.
Looking ahead, my mission is to continue spearheading impactful change initiatives that not only drive organizational success but also foster a culture of continuous improvement and innovation.

Languages

German

Native

English

Advanced

French

Advanced

Education

Feb 2013 - Dec 2014

University of Augsburg

Change Management · Augsburg, Germany

Sep 1999 - Jun 2002

University of Eichstaett

PhD · Implementation of Knowledge Management · Eichstätt, Germany

Nov 1994 - Dec 1998

University of Munich

Sociology · Munich, Germany

Certifications & licenses

Agile Professional Coach

Handelsblatt Management Campus

Loop Approach® Fellow

Google Foundations of Project Management

Agile Team Coach | ICP-ACC

Upstalsboom Curriculum

Upstalsboom

Design Thinking Coach

Trained LSP Facilitator | LEGO® SERIOUS PLAY®

Entrepreneurship Seminar | LMU Munich

LMU Munich

Agile Project Management: Certified Scrum Master

Certificate for Professional Consulting Tools | career-tools.net GmbH

career-tools.net GmbH

General Management for Executives | St. Galler Business School

St. Galler Business School

PMP

Prince2

Six Sigma Green Belt

Systemic Coach Certification

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