Michael Holle - Vendor Management Lead

Recommended expert

Gmund am Tegernsee, Germany

Experience

Mar 2025 - Present

11 months

Frankfurt, Germany

Vendor Management Lead

Bank

Interim license management.
Responsible for service relationships with suppliers as well as transaction-related and supplier-related support tasks.
Strategic procurement work for risk mitigation and optimizing the value/resilience of license usage, including setting up supplier relationship management processes and continuous improvement targets/programs.
Negotiation of contracts and coordination of supplier integration plans with internal customers.
Monitoring market dynamics affecting availability and/or pricing of materials/services.
Collaborating with internal customers to determine procurement needs, develop buyer/market profiles, identify market trends and define acceptable service levels.
Managing and terminating an IT contract portfolio required for the IT infrastructure and application landscape.

Feb 2025 - Present

1 year

Luxembourg

Sourcing Advisor

Pharma Start Up

Procurement of IT infrastructure & security (workplace, help desk, service management) and an ERP system (development and operations).
Providing templates for contracts and service statements.
Co-creation of requirement specifications.
Preparation and execution of tenders.
Evaluation and objective comparison of responses.
Creating decision recommendations for the board.
Final negotiation of terms.
Developing a comprehensive project plan together with implementation partners.
Managing and controlling selected implementation partners.
Regular reporting.
Ensuring operations through internal and external resources.
Setting up all systems, documents/documentation in English.

Sep 2024 - Feb 2025

6 months

Munich, Germany

Sourcing Advisor Purchasing / Subproject Manager

Medical Technology Manufacturer

Cost reduction program in the IT category.
Implementation and management of cost reduction measures with high economic and strategic importance and significant contribution to company success.
Analysis of complex multidimensional problems.
Selection of the most efficient suppliers from a cost/benefit perspective.
Management of requirement analyses, renegotiations and tender processes along the entire procurement process.

Mar 2024 - Mar 2025

1 year 1 month

Frankfurt, Germany

Interim Procurement / Sourcing Advisor

Int. Hospitality Group

Sourcing advisor for IT category.
Analysis and evaluation of existing contracts, defining internal vs. external service scope.
Defining service boundaries and tender packages.
Identification of potential suppliers.
Creation of tender documents and organization of the EU procurement process.
Execution of the entire sourcing project.
Developing decision proposals for C-level.
Support throughout the entire negotiation process of the sourcing project up to the final contract.

Oct 2022 - May 2025

2 years 8 months

Hamburg, Germany

Interim Procurement Manager / Sourcing Advisor

Medical Services

Procurement of a PVS system for the practice association.
Preparing tender documents using provided materials such as requirements, specifications, etc., and using own templates.
Defining necessary performance metrics, SLAs and pricing model.
Managing the entire tender process.
Commercial and technical bid comparison.
Calculating the business case and preparing decision proposals.
Negotiating contracts up to a signable agreement.
Implementing and managing cost reduction measures (IT category, professional services, consulting) with high economic and strategic significance.
Analyzing complex multidimensional issues.
Selecting the most efficient suppliers from a cost/benefit perspective.
Drafting, negotiating and finalizing framework and project contracts, as well as sustainable cost management.
Managing multiple tender processes (according to SektVO) along the entire procurement process (source to contract).
Achieved effective savings of approximately 25% on the negotiated contract volume.

May 2022 - Dec 2022

8 months

Kempten, Germany

Sourcing Advisor

Logistik

Cost benchmarking and analysis of global IT expenses.
Cost review by towers like Data Center, central services, Service Desk, etc.
Benchmarking these towers against industry standards.
Reviewing sourcing readiness/change options by tower (Data Center, Workplace, WAN, Print, Service Desk, etc.) and developing courses of action.

Mar 2022 - Sep 2022

7 months

Jena, Germany

Contract Management

Medical device manufacturer

Creating and optimizing a contract portfolio of master agreements and related detailed arrangements along the product lifecycle (development, industrialization, production, end of life).
Considering regulatory requirements in the medical devices environment (13485, MDR, etc.).
Setting up contract management along the supply chain.
Ensuring necessary process compliance.
Defining requirements for a Contract Management System (CMS).
Supporting contract negotiations.

Feb 2022 - Feb 2022

1 month

Essen, Germany

Tender Support

Global trading company for industrial and raw materials

Tender support for "Application Management for CRM".
Tendering the application operations of two globally used CRM solutions.
Providing suitable methodologies and templates.
Creating a questionnaire to differentiate vendors on technical, organizational, and cultural aspects.
Developing an appropriate evaluation matrix.

Sep 2021 - Jul 2022

11 months

Mannheim, Germany

Sourcing Advisor

Pharmaceutical Trading

Tender for "Device as a Service".
First generation outsourcing of infrastructure as a 'Device as a Service' offering.
Contributing to the creation of service catalogs, SLAs, KPIs, and reports.
Planning and executing the entire tendering process, provider selection and evaluation.
RFP process with risk assessment, due diligence, and negotiations with suppliers.
Contract revisions and coordination with stakeholders (CPO, legal, business units).

Jan 2021 - Feb 2022

1 year 2 months

Cologne, Germany

Contract Management / Sourcing Advisor

Low-Cost-Airline

Moving IT infrastructure to outsourcing (first generation outsourcing including resource transfer).
Assisting in the creation of service catalogs, SLAs, KPIs, and reports.
Planning and executing the entire tendering process, provider selection, evaluation, and due diligence.
Supporting the transition of existing contracts to the service provider.
Renegotiating open points, especially quantity adjustments, asset transfers, and in-flight projects.

Apr 2020 - Apr 2021

1 year 1 month

Munich, Germany

Cost Engineering / Performance Optimization

International chemical company for advanced specialty chemicals

Efficiency program 'Shape the future'.
As-is analysis of commercial optimization potentials in the IT infrastructure.
Creation of concepts and detailing of measures in coordination with specialist departments.
Advising the CIO and direct reports on implementation planning and quality assurance.
Planning and execution of procurement projects, provider selection and RfP process.
Negotiating contracts through to completion.

Jan 2020 - Jun 2020

6 months

Vienna, Austria

Strategic and Operational Procurement

Leading omnichannel retailer for designer fashion

Strategic and operational procurement of courier, express and parcel services and facility management.
Planning and execution of procurement projects in the categories of logistics, facility management and travel.
Provider selection, evaluation, RfP process with risk assessment and due diligence.
Contract revisions and negotiating contracts through to completion.

Jun 2019 - Dec 2019

7 months

Neuss, Germany

IT Sourcing Project Manager

Provider of business information, marketing data and receivables management

Cost engineering and as-is analysis of commercial optimization potentials in the categories of IT maintenance and leasing.
Development, negotiation and conclusion of measures for sustainable cost management.
Management of tender processes (source to contract) and strategic category management.

Apr 2018 - Mar 2022

4 years

Bad Homburg, Germany

Sourcing Advisor IT Procurement / Strategic IT Procurement

Leading leasing company of a banking group

Internalization of IT infrastructure and data center from the service provider back to the leasing company, taking into account governance requirements (BAIT, MaRisk, GDPR, EBA SSM, etc.).
Execution and management of multiple tender processes for hardware, data center housing, managed services for application operations and workplace, ITSM tool, SOC, SIEM, NOC, etc.
Advising on the setup of a central procurement organization and implementation of an eProcurement tool.
Development and design of strategic supplier and category management (plan to strategy process).
Development and documentation of source to pay processes based on best practice.
Analysis of complex multidimensional issues and selection of the most efficient suppliers in terms of cost/benefit.
Development, negotiation and conclusion of framework and project contracts, as well as sustainable cost management.
Development of agile fixed-price project contracts in a SCRUM context.

Feb 2018 - Dec 2018

11 months

Essen, Germany

Strategic Procurement Optimization

Financial institution for receivables management

Leading company-wide lead-buy activities.
Methods for risk assessment of procurement processes.
Management of tender processes along the entire procurement process (source to contract).
Strategic category management (plan to strategy process).

Sep 2017 - Apr 2018

8 months

Vienna, Austria

Interim Procurement Manager

Leading omnichannel retailer for designer fashion

Strategic and operational procurement in IT, logistics, HR (MSP), facility management, packaging materials, travel, and operating supplies.
Provider selection, RfP process, due diligence, and negotiations with suppliers.
Documentation of the awarding decision and contract revisions up to finalization.

May 2017 - Mar 2018

11 months

Munich, Germany

Interim Procurement Manager

Semiconductor industry

International strategic and operational procurement as part of an IT carve-out.
Provider selection and evaluation.
RfP process with risk assessment, due diligence, and supplier negotiations.
Creation of a global provider contract with framework agreement and service statements.
Support in back-to-back negotiations of existing contracts.

Mar 2017 - Dec 2017

10 months

Stuttgart, Germany

Provider Management / Outsourcing Optimization

Energy provider

Screening and reorganization of all cost-to-serve processes.
Identification of efficiency gaps and review of used systems (Avaya, SAP IS-U, SAP CRM, CiC, Crystal Reports etc.).
Creation of a catalog of measures for sustainable efficiency improvements.
Design and implementation of service provider control management, including processes, organization, role model, and quality management.
Setup of a management cockpit.

May 2015 - Mar 2017

1 year 11 months

Vienna, Austria

Interim Manager / Project Lead

International airline

IT procurement for 27 subsidiaries, reorganization, and procurement projects.
Design and implementation of a unified procurement concept.
Management of several high-volume IT procurement projects.
Migration and transition of strategic IT infrastructure procurement after sale of the IT subsidiary (€180 million).
Optimization of vendor management and setup of a catalog ordering system.
Change of pricing models and introduction of interim payment processes.
Implementation of new processes and SAP customization.

Jul 2013 - May 2015

1 year 11 months

Essen, Germany

Project/Program Lead

National energy provider

Introduction of a national procurement concept (€100 million) for temporary staff, freelancers, and consultants.
Cost reduction of 10% per year.
Introduction of strategic sourcing management and change of recruitment policy.
Negotiation with preferred suppliers.
Rollout of processes and introduction of the IQNavigator vendor management system.

Oct 2012 - Jun 2013

9 months

Holzkirchen, Germany

Interim Manager / Project and Program Lead

International pharmaceutical company

Sourcing a national MSP (€80 million p.a.) for consulting and temporary staffing services.
Strategic sourcing, category management, and consolidation of supplier contracts with about 180 SAP consultants worldwide.
Bidder selection and screening in Emptoris.
Development of a new compensation matrix with qualitative and quantitative compensation components.
Negotiation with 36 suppliers using SAP-HR, SRM, and Shape.
Achieved 5-10% cost savings.

Aug 2012 - Dec 2012

5 months

Mainburg, Germany

Overall Procurement Project Lead

Heating and air conditioning systems manufacturer

Procurement of managed customer care services and telecommunication system.
Organizational screening regarding personnel, processes, technology, and controlling.
Creation of tender documents / requirements specifications for managed service providers and telecom systems.
Drafting new contract templates and developing a new compensation matrix.

Jun 2011 - Dec 2011

7 months

Munich, Germany

Project Lead

Media company

National site evaluation for customer care centers.
Developed a criteria catalog and evaluated about 1200 funding measures.
Assessed labor market, transport concepts, and location options.
Conducted benchmarking and on-site knowledge exchange.
Developed and evaluated various operating models.

May 2011 - Dec 2024

13 years 8 months

Munich, Germany

Provider Management / Service Provider Governance

International pharmaceutical company

Took over the project as management, technology, and outsourcing provider.
Supported vendor management (quality circles, mystery calls, etc.).
Developed quality management measures and defined sample sizes.
Coordinated the appointed quality management provider.
Ensured necessary standardization and integration of concepts and measures.
Consolidated results and reporting.
Derived improvement actions and implementation recommendations.
Monitored success and coordinated required changes.
Participated in quality circles together with service providers.
Led project/program support for tendering and implementation consulting for outsourcing all first-level contacts.
Redesigned and optimized all operational customer service processes.
Analyzed technologies used (Avaya-Nortel, Siebel, Salesforce, USU).
Prepared tender documents / requirements specifications and drafted new contract templates.

Nov 2010 - Apr 2011

6 months

Munich, Germany

Overall Project Lead

Nationwide energy provider

Procurement, vendor management, and contract management.
Reviewed service provider contracts and captured current state of customer service processes.
Developed models to optimize the contract structure.
Developed a new compensation matrix and improved the accuracy of business cases.

Jul 2010 - Dec 2010

6 months

Ludwigshafen, Germany

Project/Program Lead

Energy Supplier

ITIL tender management, vendor management and set up of a central call center.
Screening vendors regarding ITIL and controlling.
Executing the entire RFP process up to contract drafting.
Implementing a quality management tool.

Jun 2010 - Aug 2011

1 year 3 months

Cologne, Germany

Project/Program Lead

Regional Energy Supplier

Purchasing a new telecom system for the call center.
Replacing the legacy system by implementing Avaya (ACM, AIC, CMS, IP-Agent) for about 650 seats.
Integrating SAP IS-U into the Avaya system.
Optimizing the service center in terms of processes, speech recognition and reporting.
Drafting the technical concept and implementing real-time visualization/IPTV.

Jul 2009 - Apr 2010

10 months

Potsdam, Germany

Project/Program Lead

Energy Trader

Procuring direct sales partners for gas distribution.
Co-authoring the detailed concept and functional specification.
Integrating IT systems (SAP IS-U, ABAP, CRM, CiC) and all process levels.
Preparing all RFP documents and selecting vendors for IT and customer service.
Supporting the implementation of new vendors.

Jun 2008 - May 2009

1 year

Subproject Lead

German Federal State

Reorganizing and EU tender process for citizen services.
Assessing the current setup and screening in the call center.
Developing an EU-compliant tender document and service description.
Integrating the new vendor into the existing IT environment (ACD Avaya, dtms routing, DMS Arvato).

Apr 2007 - Feb 2008

11 months

Cologne, Germany

Project/Program Lead

Nationwide Energy Supplier

Setting up and interim leading of vendor management.
Screening the contracted IT vendors for weaknesses.
Building and consolidating the KPI system for performance monitoring.
Reducing vendor costs by approx. 30%.

Jan 1998 - Dec 2000

3 years

Vienna, Austria

Management Consultant

IBB Internationale Betriebs Beratung

Jan 1996 - Present

30 years 1 month

Founder / Independent Project Manager

pragmaSource

Founder of a specialist boutique for procurement, cost and outsourcing optimization.
Independent project manager and procurement and purchasing consultant.

Jan 1994 - Dec 2010

17 years

Frankfurt, Germany

Shareholder and executive management

Digital-dialog/TAS Group

Jan 1991 - Dec 1993

3 years

Frankfurt, Germany

Consultant

Ogilvy & Mather

Summary

Proven track record in cost reduction, procurement, sourcing, supply chain management, contract management, provider governance and operational purchasing. Strong in strategic cost management, procurement, category management and sourcing management, requisitioning and documentation, as well as assessment and classification.

Many years of experience in contract management (development, negotiation and management, MaRisk, DORA) of purchase, service and work contracts (agile, waterfall). Development and implementation of strategic sourcing programs, e.g. in IT/telecommunications, banking, chemicals, pharmaceuticals, medical technology, energy providers, plant engineering, human resources, aviation, consumer goods, hospitality, retail, e-commerce including EU tenders.

Indirect procurement in categories: IT/telecommunications, software licenses, HR/resources/personnel, travel, relocation, fleet, insurance, logistics, facility management (partial), packaging materials, operating supplies (electricity, oil, gas), as well as agencies (direct, media, brand) & media, consulting, marketing.

Direct procurement in categories: R&D, contract manufacturing, production, software programming for the pharmaceutical, medical technology, IT and special equipment industries.

Experienced as sourcing advisor (RfI, detailed concepts, RfP, bidder meetings, due diligence, last bid, provider workshops, evaluation, bidder meetings, proof of concept, contract creation and negotiation, etc.).

Design and implementation of professional requirements management and provider governance organizations including processes, role models, organization and technical support. Digitalization of procurement across the process chain.

Service provider management and outsourcing optimization of projects and providers regarding capacity, performance and quality of results. Definition and description of action areas, derivation and description of measures, transformation roadmap. Tracking of service disruptions, dissent and claims.

Many years of PMO experience/multi-project management with up to 8 subprojects. Responsibility for resources, time, cost and outcome, also international (DE, AT, CH, UK, FR, BE, NL, RU, CZ) according to Prince 2. Teams up to 20 people.

Skilled in communication at board and senior management level, including stakeholder management and works council engagement.

Skills

Purchasing / Procurement
Sourcing And Requirements Management
Cost Effectiveness And Cost Cutting
Category And Contract Management
Provider Management And Claim Management
Supply Chain And Outsourcing Optimization
Digitalization Of Procurement, Procurement 2.0, Eprocurement
Performance Optimization
Pmo, Project And Program Management According To Prince 2 And Itil, Coordinating Between Business, It And Committees, Architecture Analysis, Business And It Design, System Development/integration, Testing, Rollout And Handover To Operations
Bpo And Requirements Management Including Requirements Analysis, System Analysis, System Integration, Service Management, Provider Management
Rfi, Rfp, Due Diligence, Contract Development, Tender Analysis (Qfd)
Process Management And Process Optimization Including Process Documentation, Cycle Time, Harmonization, Process Step Description, Stca, Standardization, Customer Requirements, Product Quality, Qfd, Poka Yoke, Andon, Value Creation, Waste Elimination (Toyoda, Muda Hunting), Problem Solving, Ptca
Ariba, Emptoris, Synertrade, Onventis, Coupa, Ivalua, Jaegger
S4/hana, Sap Mm, Is-u, Is-psd, Srm, Clm, Bi, Shape, Cic, Crm, Pi
Icertis, Fabasoft, Siebel, Salesforce, Veeva, Irms, Citrix, Grutzeck, Oracle, Db2, Ms Sql, Crystal Reports
Microsoft Office 365 Suite, Microsoft Dynamics