Ralf Beyer - IT Sourcing & Vendor Manager / Transition Manager / IT Service Manager

Q: Where is Ralf based?

Ralf is based in Lorsch, Germany and prefers 100% remote projects.

Q: What languages does Ralf speak?

Ralf speaks the following languages: German (Native), English (Advanced) .

Q: How many years of experience does Ralf have?

Ralf has at least 20 years of experience. During this time, Ralf has worked in at least 19 different roles and for 10 different companies . The average length of individual experience is 8 months . Note that Ralf may not have shared all experience and actually has more experience.

Q: What is Ralf's latest experience?

Ralf's most recent position is IT Sourcing & Vendor Manager / Transition Manager / IT Service Manager at amedes-Gruppe .

Q: What companies has Ralf worked for in recent years?

In recent years, Ralf has worked for amedes-Gruppe , Infosys / Mercedes-Benz / Daimler Truck , Infosys / Daimler , and E.ON / Infosys .

Q: Which industries is Ralf most experienced in?

Ralf is most experienced in industries like Information Technology (IT) , Manufacturing , and Professional Services . Ralf also has some experience in Healthcare , Aerospace and Defense , and Automotive .

Q: Which business areas is Ralf most experienced in?

Ralf is most experienced in business areas like Project Management , Information Technology (IT) , and Procurement and Purchasing . Ralf also has some experience in Operations , Customer Service , and Finance .

Q: Which industries has Ralf worked in recently?

Ralf has recently worked in industries like Information Technology (IT) , Healthcare , and Automotive .

Q: Which business areas has Ralf worked in recently?

Ralf has recently worked in business areas like Information Technology (IT) , Procurement and Purchasing , and Operations .

Recommended expert

Lorsch, Germany

Experience

Apr 2024 - Present

1 year 11 months

IT Sourcing & Vendor Manager / Transition Manager / IT Service Manager

amedes-Gruppe

Developing and implementing IT sourcing strategies
Process ownership of IT vendor management, including vendor selection, contract negotiation, and performance evaluation
Ongoing relationship management
Comparing service levels with SLAs and driving continuous improvement
Collaborating with stakeholders and procurement
Meeting commercial requirements
Effective communication, problem solving, and troubleshooting
Monitoring vendor contracts
Driving strategic initiatives, cost optimization, risk management, and process improvements related to sourcing and vendor management
Transition management from existing provider to new service provider
Defining and adapting processes according to ITIL, SLA and OLA definitions
Integrating the client's ITSM tool (Matrix42) into the new provider's ServiceNow

Apr 2022 - Mar 2024

2 years

Freelance Regional Delivery Manager NW Operations EMEA

Infosys / Mercedes-Benz / Daimler Truck

Providing technical leadership for 18 network leads (Network Service Managers)
Point of contact for customer escalations
Reporting at C-level
Active participation in CAB meetings
Coordinating with the transformation team on upcoming projects and their impact on production
Monitoring the renewal of licenses and equipment in the network and security environment (campus, edge-DC, and DC)
Close collaboration with the GNOC (Global Network Operation Center), local onsite staff, and third-party providers
Third-party management
Vendor management
Contract management

Apr 2021 - Mar 2022

1 year

Freelance Transition Program Manager EMEA-DE

Infosys / Daimler

Planning the transition for all EMEA-DE locations (379)
Verifying and defining the approach for the client's current contracts with third-party providers
Leading a team of 10 transition managers
Reporting and communicating at the client's C-level, with partners, and internally
RAID management
Establishing a reporting structure
Managing the collection of asset data and processes
Setting up a meeting structure with the different locations and transition managers
Building a communication base with other towers (e.g., data center, workplace, SAP, security)

Jun 2020 - Mar 2021

10 months

Freelance Project Manager

E.ON / Infosys

Taking over operations of the global service desk from the existing supplier to a new supplier
Planning the knowledge transfer
Defining requirements for building the knowledge base in SNOW (ServiceNow)
Planning and creating test scenarios for the supplier's new agents
Conducting, reviewing, and analyzing mock calls with supplier agents and client staff
Verifying language certifications (7 languages) of the agents
Reviewing agents' written tests
Creating checklists and reports
Management reviews
Participating in project status meetings

Jun 2018 - Dec 2018

7 months

Transition Manager

Fujitsu / Audi / VW-Sachsen

Taking over operations of managed network services from the existing supplier
Planning and conducting knowledge transfer and training sessions
Setting up a GDC (Global Delivery Center) in Portugal and an NOC (Network Operation Center) in Germany
Providing 1st, 2nd, and 3rd level support
Defining and implementing ITSM processes (incident, problem, change, release, and knowledge management)
Establishing an event management process and implementing monitoring tools
Designing the new operations manual
Implementing SLAs and OLAs
Creating an onboarding manual for new employees regarding site and network access for the client
Planning and executing a due diligence; as-is assessment of current network components at sites and warehouses; updating and adding to available documentation
Providing status reports to senior management internally and to the client

Jul 2017 - Mar 2018

9 months

Transition & Transformation Manager / Team Lead

DXC

T&T acquisition activities for a client in the manufacturing and retail sector
Definition of the T&T solution, creation of the timeline, identification of risks related to the proposal
Preparation of presentations and documentation and presenting them to the client
Responsible for reviewing and approving ongoing acquisitions
Weekly review of status reports for ongoing programs with the Transition Managers
Weekly status and financial reports with Senior Management
Supporting the Transition Managers in resolving risks and issues

May 2017 - Jul 2017

3 months

Transformation Manager

HP

Migration of all infrastructures, applications, and services from the Norwegian hospital service provider to DXC
Migration of servers to a new cloud architecture (IaaS) and network implementation
Security assessment and implementation
AD consolidation and migration
Implementation of service management processes (ITIL)
Storage and backup strategies
DR site setup and service desk
Management of 40 projects with 29 project managers in transition and transformation
Third-party vendor management

Feb 2017 - Apr 2017

3 months

T&T Manager

HP

Acquisition activities for a German bank
Developing the specific banking solution
Creating cost estimates, timelines, and project descriptions
Risk assessment, assumptions, and documentation
Presenting the plan and solution to the client

Nov 2016 - Jan 2017

3 months

Transformation Manager

HP

Preparing proposals for early contract renewal
Aligning requirements with the client
Planning the nearshore service desk
Creating cost estimates and timelines
Regular reporting on solution preparations and alignment with the client
Contract negotiations and presentations

Aug 2015 - Nov 2016

1 year 4 months

Project Manager

HP

Workplace migration of the DACH and Northern regions to nearshore SSCs (Shared Service Centers)
Analysis of migration options, organization of necessary training, and knowledge transfer
Calculation of potential savings together with the finance department
Reviewing staffing and language requirements for nearshore SSCs
Managing internal teams and accounts to drive workload migration
Identifying savings of almost €14 million

Apr 2015 - Aug 2015

5 months

T&T Manager

HP

Setting up a new data center environment in three data centers
Migrating SAP and SAP-related applications to HP
Setting up the network environment
Introducing Office 365
Implementing ITIL processes (monitoring, reporting, incident, problem, capacity, change, security management)
Establishing the account and financial environment
Reviewing and adjusting the budget and contract services
Implementing account governance processes
Attending steering committee meetings with customer and HP executives
Managing tower leads, project managers, resources, customers and third-party providers
Reporting program status to executives
Managing risks, issues and changes
Tracking finances and timelines (EV, ETC, EAC, SPI, CPI)

Oct 2014 - Apr 2015

7 months

T&T Manager

HP

Setting up a cloud environment
Migrating an SAP environment (PROD, DEV and UAT)
Implementing ITIL processes
Establishing a service desk
Attending steering committee meetings and presenting program status

Jan 2014 - Aug 2014

8 months

Transformation Manager

CSC

Designing, planning and project managing a strategic program to introduce StaaS (Storage as a Service) in Denmark
Developing the solution and installing new hardware
Migrating all data to the new environment

Apr 2013 - Dec 2013

9 months

Account Program-Executive

CSC

Managing multiple projects and leading the PMO in an existing account
Attending executive board meetings to identify and start new projects
Participating in weekly CAB (Change Advisory Board) meetings
Preparing and conducting program status meetings with the customer and account team

Feb 2013 - May 2013

4 months

Project Manager

CSC

Designing, planning and project managing the implementation of a Celestix environment in Germany, France and Austria
Implementing server monitoring tools
Planning and introducing patch management
Collaborating globally with the UK, USA, India and the Netherlands

Sep 2012 - Feb 2013

6 months

Project Manager for client Urenco

CSC

Project management for several projects in the Netherlands
Analysis of the impact of the upcoming server, LAN, and desktop refresh
Evaluation of business processes, detailed impact analysis of servers at operating system, application, and database level
Migration concept and high-level plans for design, development and test, integration and test, deployment and operational support
Participation in developing an automated crane system for transporting enriched uranium
Preparation of a technical solution for implementing a document management system in the production environment

Jun 2012 - Sep 2012

4 months

Project Manager for client MEWA

CSC

Representing the Account Program Executive and Project Manager
Leading customer project status meetings
Project management for server patch management and HDD encryption
Leading the analysis for a possible dynamic desktop environment, conducting customer assessment workshops, and presenting results

Apr 2011 - Feb 2012

11 months

Transition New Business Solution Manager

CSC

Developing transition solutions, cost estimates, and initial plans
Ensuring that transition solutions support the execution and maintenance of models and financial business cases
Organizing and presenting transition solutions and cost estimates to transition review boards
Tracking transition changes and approvals
Presenting the transition solution to clients and external consulting groups
Managing the proposal cycle from project start to mobilization through Quality Gate 1
Maintaining the Standard Transformation Project Set (STPS) within the global pursuit team
Preparing transition cost models and participating in cost reviews

Mar 2010 - Mar 2011

1 year 1 month

Project Manager for client MEWA

CSC

Project management of a print and Exchange server refresh, UPS refresh, and cabling in the branches of a German cleaning company across 13 countries and 44 locations
Monitoring project financial reports (PC refresh, MCS tools, firewall, asset management)
Risk, issue, and change management

Oct 2009 - Feb 2010

5 months

Transition Executive for an insurance company in Switzerland

CSC

Onboarding a new Transition Executive to the role
Building the transition team
Cost estimation and scheduling
Preparing presentations

Apr 2009 - Sep 2009

6 months

Program Manager at SMILE (client) in Switzerland

CSC

Program management to set up a 24x7 service desk in EMEA and NA
Rollout and customization of ITIL processes
Implementation of asset and license management and relevant tools
Implementation of a service request process and software configuration for approval workflows
Implementation of service levels and reporting
Led a team of 6 project managers
Budget alignment, reviewing project definitions and budgets
Negotiations with the client and third parties on contracts, scope, and deliverables
Impact analysis of changes, approval, and implementation
Monitoring updates to project documentation

Apr 2008 - Sep 2008

6 months

Transition Executive at a travel company in Norway

CSC

Program management, controlling, and reporting
Risk, issue, and change management
Led a team of 120 project resources (India, UK, Norway, Denmark, Germany)
Relocation of data centers from Norway and Sweden to Denmark
Implementation of a Remedy-based service desk
Implementation of ITIL processes
Implementation of WAN and LAN connectivity
Building the data centers in Denmark
SAN consolidation
Creating an SOE and rollout
Implementation of server and network monitoring

Oct 2007 - Dec 2007

3 months

Project Manager at a chemical company

CSC

Project management for providing application servers to third parties
Ensuring network availability and VPN connectivity

May 2007 - Oct 2007

6 months

Project Manager at Deutsche Leasing

CSC

Project management of a data center relocation across two data centers
Planning server migration teams, analyzing dependencies and interfaces
Negotiations with vendors
Ensuring network connectivity and expanding data centers

Apr 2006 - Dec 2006

9 months

Project Manager at Deutsche Leasing

CSC

Planning, budgeting, and project management for implementing a change request tool and processes
Creation of a detailed operations manual
Implementation of license and asset management
Implementation of a client order fulfillment tool

Jan 2005 - Mar 2006

1 year 3 months

Program Manager

Textron

Program management for implementing and consolidating a service desk in EMEA, APAC and NA in 6 languages
Implementation of international toll-free numbers with appropriate call routing

Jul 2004 - Nov 2004

5 months

Project Manager

Textron

Project management for service desk and asset management

Jan 2002 - Mar 2004

2 years 3 months

Program Manager

Bombardier Transportation

Preparation of outsourcing documents (RfP)
Evaluation of an outsourcing partner
Leading cross-functional projects for the outsourcing partner

Skills

Many Years Of Experience In Managing International Projects
Leading International Project Teams Of Up To 120 Fte (Full Time Equivalent) And Third-party Suppliers
Program And Project Reporting At International And Senior Management Level
Raid Management (Risk, Assumption, Issue, Decision), Change Management
Project Controlling In Complex Projects
Infrastructure Transition & Transformation (Server Migration / Consolidation / Virtualization; Storage And Application Migration Including San, Mainframe And Sap; Network; Data Center Relocation; Service Desk; Itsm; Sla; Security)
Cost, Resource And Schedule Planning
Requirements Analysis And Solution Development, And Defining Project Requirements For Specific Customer Needs
Service Delivery Management
Vendor Management
Program Management 22 Years
Transition & Transformation 22 Years
Risk Management 22 Years
International Project Management 22 Years
Multi-project Management And Controlling/reporting 22 Years
Customer Care 22 Years
Technical Leadership Yes
Project Management Yes
Disciplinary Leadership Yes
Americas > 6 Years
Transportation
Automotive
Retail & Manufacturing
Healthcare
Banking
Aerospace, Climate, Security
Travel
Insurance
Defense

Languages

German

Native

English

Advanced

Certifications & licenses

Pmp®

Certified It Support Manager

Sixsigma Green Belt

Profile

Created

February 2025

Last Update

February 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Ralf based?

Ralf is based in Lorsch, Germany and prefers 100% remote projects.

What languages does Ralf speak?

Ralf speaks the following languages: German (Native), English (Advanced).

How many years of experience does Ralf have?

Ralf has at least 20 years of experience. During this time, Ralf has worked in at least 19 different roles and for 10 different companies. The average length of individual experience is 8 months. Note that Ralf may not have shared all experience and actually has more experience.

What roles would Ralf be best suited for?

Based on recent experience, Ralf would be well-suited for roles such as: IT Sourcing & Vendor Manager / Transition Manager / IT Service Manager, Freelance Regional Delivery Manager NW Operations EMEA, Freelance Transition Program Manager EMEA-DE.

What is Ralf's latest experience?

Ralf's most recent position is IT Sourcing & Vendor Manager / Transition Manager / IT Service Manager at amedes-Gruppe.

What companies has Ralf worked for in recent years?

In recent years, Ralf has worked for amedes-Gruppe, Infosys / Mercedes-Benz / Daimler Truck, Infosys / Daimler, and E.ON / Infosys.

Which industries is Ralf most experienced in?

Ralf is most experienced in industries like Information Technology (IT), Manufacturing, and Professional Services. Ralf also has some experience in Healthcare, Aerospace and Defense, and Automotive.

Which business areas is Ralf most experienced in?

Ralf is most experienced in business areas like Project Management, Information Technology (IT), and Procurement and Purchasing. Ralf also has some experience in Operations, Customer Service, and Finance.

Which industries has Ralf worked in recently?

Ralf has recently worked in industries like Information Technology (IT), Healthcare, and Automotive.

Which business areas has Ralf worked in recently?

Ralf has recently worked in business areas like Information Technology (IT), Procurement and Purchasing, and Operations.

Does Ralf have any certificates?

Ralf has 3 certificates. These include: Pmp®, Certified It Support Manager, and Sixsigma Green Belt.

What is the availability of Ralf?

Ralf is immediately available full-time for suitable projects.

What is the rate of Ralf?

Ralf's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.