Ralf Beyer
IT Sourcing & Vendor Manager / Transition Manager / IT Service Manager
Experience
Apr 2024 - Present
1 year 4 monthsIT Sourcing & Vendor Manager / Transition Manager / IT Service Manager
amedes-Gruppe
- Developed and implemented IT sourcing strategies
- Process ownership for vendor management, including selection, contract negotiation, performance evaluation
- Ongoing relationship management
- Compare service levels with SLAs and drive continuous improvement
- Collaborate with stakeholders and procurement
- Meet commercial requirements
- Effective communication, problem solving and troubleshooting
- Monitor supplier contracts
- Drive strategic initiatives, cost optimization, risk management and process improvements in procurement and vendor management
- Transition management from existing to new service provider
- Define and adapt processes according to ITIL, SLA and OLA
- Integrate customer ITSM tool (Matrix42) into the new provider’s ServiceNow
Apr 2022 - Mar 2024
2 yearsFreelance Regional Delivery Manager NW Operations EMEA
Infosys
- Functional leadership of 18 network leads (Network Service Managers)
- Point of contact for customer escalations (Mercedes-Benz / Daimler Truck)
- Reporting at C-level
- Active participation in CAB meetings
- Coordinate with transformation team on upcoming projects and production impact
- Oversee renewal of licenses and devices in network and security environments (campus, edge DC and DC)
- Close collaboration with GNOC (Global Network Operation Center), onsite staff and third parties
- Third-party management
- Vendor management
- Contract management
- Work on an international level (EMEA, APAC, NAFTA, LATAM)
Apr 2021 - Mar 2022
1 yearFreelance Transition Program Manager EMEA-DE
Infosys
- Plan transition for all 379 EMEA-DE customer sites (Daimler)
- Verify and determine approach for current customer contracts with third parties
- Lead a team of 10 transition managers
- Reporting and communication at C-level with customer, partners and internally
- RAID management
- Build a reporting structure
- Manage asset data and processes collection
- Establish meeting structure with various sites and transition managers
- Set up communication base with other towers (data center, workplace, SAP, security)
- Work internationally (EMEA, APAC, NAFTA, LATAM)
Jun 2020 - Mar 2021
10 monthsFreelance Project Manager
Infosys
- Handover of global service desk from one supplier to another (Client: E.ON)
- Plan knowledge transfer
- Define requirements for building knowledge base in ServiceNow
- Plan and design test scenarios for new supplier agents
- Conduct, review and analyze mock-calls with supplier agents and customer staff
- Verify language certifications of agents (7 languages)
- Review agents’ written tests
- Create checklists and reports
- Hold management reviews
- Attend project status meetings
Jun 2018 - Dec 2018
7 monthsGermany
Transition Manager
Fujitsu
- Take over managed network services from existing suppliers (Clients: Audi / VW Saxony)
- Plan and carry out knowledge transfer and training
- Establish a global delivery center in Portugal and a NOC in Germany
- Provide 1st, 2nd and 3rd level support
- Define and introduce ITSM processes (incident, problem, change, release, knowledge management)
- Set up event management process and implement monitoring tools
- Design new operations manual; implement SLAs and OLAs; create onboarding guide for new staff on facility and network access
- Plan and conduct due diligence; capture current network components in sites and warehouses; update or add documentation
- Status reports to senior management and customer
- Functional leadership of 5 project managers and 20 project staff (internal and external)
Jul 2017 - Mar 2018
9 monthsTransition & Transformation Manager / Team Lead
DXC
- T&T sales activities for a manufacturing and retail client
- Define T&T solution, create schedule and identify offer risks
- Prepare and present presentations and documentation to the client
- As Senior Transition Manager for Northern and Central Europe: review and approve ongoing bids, weekly check of status reports from transition managers, weekly status and financial reports to senior management, support transition managers in risk and issue resolution
- Disciplinary leadership of 15 T&T managers
May 2017 - Jul 2017
3 monthsNorway
Transformation Manager
HP
- Migrate all infrastructure, applications and services from Norwegian hospital provider to DXC
- High focus on security due to sensitive patient data
- Program included server migration to new cloud architecture (IaaS), network implementation, security assessment and implementation, AD consolidation and migration, ITIL service management processes, storage and backup strategies, DR site setup and service desk
- Highly political environment with Norwegian government oversight
- 40 projects with 29 project managers covering transition and transformation
- Third-party management
Feb 2017 - Apr 2017
3 monthsGermany
T&T Manager
HP
- Sales activities for a German bank
- Develop bank-specific solution
- Create cost and schedule estimates and project descriptions
- Risk assessment
- Document assumptions
- Present plan and solution to the client
Nov 2016 - Jan 2017
3 monthsTransformation Manager
HP
- Prepare proposal for early contract extension
- Align requirements with customer
- Plan near-shore service desk
- Create cost and schedule estimates
- Regularly report solution progress and align with customer
- Contract negotiations and presentations
Aug 2015 - Nov 2016
1 year 4 monthsProject Manager
HP
- Workplace migration for DACH and Nordics to nearshore SSCs (Shared Service Centers)
- Analyze migration options, organize necessary training
- Knowledge transfer, calculate potential savings with finance team
- Review staffing and language requirements for nearshore SSCs
- Manage internal teams and accounts to drive workload migration in line with strategies, policies and procedures
- Identify savings of almost €14 million
Apr 2015 - Aug 2015
5 monthsT&T Manager
HP
- Build new data center environment across three centers
- Migrate SAP and related applications from existing suppliers to HP
- Set up network environment
- Roll out Office 365
- Implement ITIL processes (monitoring, reporting, incident, problem, capacity, change, security management)
- Establish account and financial framework
- Review and adjust budget estimates and contract deliverables
- Implement account governance processes
- Attend steering committee meetings with customer and HP executives
- Manage tower leads, PMs, resources, customers and third parties
- Report program status to board members
- Risk, issue and change management
- Track financials and schedule (EV, ETC, EAC, SPI, CPI)
Oct 2014 - Apr 2015
7 monthsT&T Manager
HP
- Build cloud environment
- Migrate SAP landscape (prod, dev, UAT)
- Implement ITIL processes
- Set up service desk
- Participate in steering committee and present program status
Jan 2014 - Aug 2014
8 monthsDenmark
Transformation Manager
CSC
- Design, plan and manage a strategic program to introduce Storage as a Service (StaaS) in Denmark
- Solution design and new hardware installation
- Migrate all data to new environment
Apr 2013 - Dec 2013
9 monthsAccount Program Executive
CSC
- Program management of multiple projects and lead the PMO in an existing account
- Attend board meetings to identify and initiate new projects
- Participate in weekly CAB (Change Advisory Board) meetings
- Prepare and run program status meetings with customer and account team
Feb 2013 - May 2013
4 monthsGermany
Project Manager
CSC
- Design, plan and manage the implementation of Celestix environment at customer sites in Germany, France and Austria
- Implement server monitoring tools
- Plan and introduce patch management
- Collaborate globally with UK, USA, India and the Netherlands
Sep 2012 - Feb 2013
6 monthsNetherlands
Project Manager at Urenco
CSC
- Manage multiple projects in the Netherlands
- Analyze business impact of upcoming server, LAN and desktop refresh
- Evaluate business processes and perform detailed impact analysis at OS, application and database levels
- Create migration concept and high-level plans for design, development & test, integration & test, deployment and operational support
- Contribute to development of automated crane system for enriched uranium transport
- Prepare technical solution for document management system implementation in production environment
Jun 2012 - Sep 2012
4 monthsProject Manager at MEWA
CSC
- Act as deputy for Account Program Executive and project manager
- Lead customer project status meetings and manage projects: server patch management and HDD encryption
- Lead analysis for a possible dynamic desktop environment, conduct customer workshops and present results
Apr 2011 - Feb 2012
11 monthsTransition New Business Solution Manager
CSC
- Create transition solutions, cost estimates and initial plans
- Ensure solutions support model execution, maintenance and business case
- Organize and present solutions and cost calculations to transition review boards
- Track transition changes and approvals to keep accurate offer history and clear final submission cost/methodology
- Present transition solution to customers and external consultants
- Manage bid cycle from initial engagement through handover to transition mobilization via Quality Gate 1
- Maintain Standard Transformation Project Set (STPS) as part of global pursuit team
- Prepare transition cost models to support plans and attend cost reviews to secure bid approval
Mar 2010 - Mar 2011
1 year 1 monthGermany
Project Manager at MEWA
CSC
- Manage print and Exchange server refresh, UPS refresh and cabling at sites of a German cleaning company across 13 countries and 44 locations
- Oversee financial reports of other projects (PC refresh, MCS tools, firewall, asset management)
- Risk, issue and change management
Oct 2009 - Feb 2010
5 monthsSwitzerland
Transition Executive for a Swiss Insurance Company
CSC
- Onboard a new transition executive to the role
- Build the transition team
- Cost estimation and scheduling, prepare presentations
Apr 2009 - Sep 2009
6 monthsSwitzerland
Program Manager for SMILE in CH
CSC
- Program management
- Build a 24x7 service desk in EMEA and NA
- Roll out and adapt ITIL processes
- Implement asset and license management and relevant tools
- Implement a service request process and configure software to include customer approval workflows
- Set up service levels and reporting
- Lead a team of 6 project managers
- Align budgets, review project definitions and budgets
- Negotiate contracts, scope and deliverables with customer and third parties
- Track change requests, approvals and implementation
- Monitor project documentation updates
Apr 2008 - Sep 2008
6 monthsDenmark
Transition Executive for a Travel Company in NO
CSC
- Program management, controlling and reporting
- Risk, issue and change management
- Lead a team of 120 project resources (India, UK, Norway, Denmark, Germany)
- Relocate data centers from Norway and Sweden to Denmark
- Implement Remedy-based service desk
- Introduce ITIL processes
- Deploy WAN and LAN connectivity
- Build data centers in Denmark
- Consolidate SAN
- Create and roll out a standard operating environment (SOE)
- Implement server and network monitoring
Oct 2007 - Dec 2007
3 monthsProject Manager for a Chemical Company
CSC
- Manage delivery of application servers for third parties
- Ensure network availability and VPN connectivity
May 2007 - Oct 2007
6 monthsGermany
Project Manager at Deutsche Leasing
CSC
- Manage data center relocation across two centers
- Plan server groups for migration, analyze dependencies and interfaces, negotiate with vendors, ensure network connectivity and expand data centers
Apr 2006 - Dec 2006
9 monthsGermany
Project Manager at Deutsche Leasing
CSC
- Plan, budget and manage implementation of change request tool and processes, create detailed operations manual, implement license and asset management and a client order fulfillment tool
Jan 2005 - Mar 2006
1 year 3 monthsProgram Manager at Textron
CSC
- Program management to implement and consolidate a service desk in EMEA, APAC and NA in six languages
- Implement international toll-free numbers with proper call routing
Jul 2004 - Nov 2004
5 monthsProject Manager at Textron
Aerospace, Industry, Security
- Project management for service desk and asset management
Jan 2002 - Mar 2004
2 years 3 monthsProgram Manager
Bombardier Transportation
- Program manager for all cross-functional topics
- Prepare outsourcing documents (RfP)
- Evaluate outsourcing partner
- Lead cross-functional projects to the outsourcing partner
Summary
Technical Skills
- Many years of experience managing international projects
- Leading international project teams with up to 120 FTE (Full Time Equivalent) and third-party suppliers
- Program and project reporting at international and senior management levels
- RAID management (Risk, Assumption, Issue, Decision), change management
- Project controlling in complex projects
- Infrastructure transition & transformation (server migration/consolidation/virtualization; storage and application migration including SAN, mainframe and SAP; network; data center relocation; service desk; ITSM; SLA; security)
- Cost, resource and planning creation
- Analysis and solution design as well as gathering project requirements for customer needs
- Service delivery management
- Vendor management
Areas of Expertise
- Program Management: 22 years
- Transition & Transformation: 22 years
- Risk Management: 22 years
- International Project Management: 22 years
- Multi-Project Management & Controlling/Reporting: 22 years
- Customer Care: 22 years
Leadership Experience
- Functional leadership: Yes
- Project leadership: Yes
- Disciplinary leadership: Yes
Languages
German
NativeEnglish
Advanced Certifications & licenses
PMP®
Certified IT Support Manager
SixSigma Green Belt
Section 10 Weapons Act (Ü3)
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