Carl-friedrich Laue
Senior Rollout Project Manager / Multi-Project Management
Experience
Jan 2022 - Jan 2024
1 year 1 monthSenior Rollout Project Manager / Multi-Project Management
1&1 Versatel
- Leading project management topics, tracking, monitoring fiber optic expansion and data line provision
- Stakeholder management end-to-end rollout control
- Preparation and presentation for various management levels
- Service provider management
- Overall responsibility for implementation of media services
- Project plan creation and tracking
- Risk management and project monitoring
- Field service concept development and rollout preparation
- Member of steering board
- Claim management and project post-calculations
- Capex and Opex control
- Contract management and change management
- Review of operating manuals and security concepts
Environment: MS Office, MS Teams, SAP, SharePoint, Salesforce, MS Project, Visio, Jira, Confluence, Kanban
Jan 2022 - Jun 2023
6 monthsSenior Consultant
TransnetBW GmbH
Revision of operating manuals
Jan 2022 - Mar 2023
3 monthsSenior Consultant
Stromnetz Berlin GmbH
- Tender support
- Creation of requirements specification
- Creation of tender documents
- Creation of evaluation matrices
Jan 2022 - Mar 2023
3 monthsSenior Consultant
TenneT
- Tender support
- Creation of requirements specification
- Creation of tender documents
- Creation of evaluation matrices
Jan 2005 - Dec 2022
17 yearsMulti-Project Manager
Bitmarck
- Project management "Get Well" - customer environment updates
- Goals: Stabilize operations, consolidate customer environments
- Resource planning
- Process optimization "ITSM - Monitoring - Automation"
- Service delivery communication
- Server updates coordination
Environment: ITSM, SharePoint, Citrix, AD, Exchange
Jan 2005 - Dec 2022
17 yearsService/Provider Manager
Bundesdruckerei
- Design and implementation of service contracts and optimization potential in nationwide digitalization projects
- Service level agreement design in offer management
- Business development (cross-selling)
- Agile project management
- DevOps team management
- Customer support and contract controlling
- Service and operations management
Environment: MS Office, MS Teams, Jira, Confluence, SAP, Zoom, ArcGIS
Jan 2005 - Dec 2022
17 yearsMulti-Project Manager
Deutsche Telekom / T-Systems
- ITIL project management in IT/TK, ICT solutions
- BID management
- Contract management
- Project calculations and controlling
- Process modeling
- Cost analysis and forecasting
- SAP SD, MM, CO
- SLA monitoring and reporting
- Change, release and incident management
- Resource management
- Service point implementations
Environment: Network technologies (LAN, WAN, MPLS, etc.), SAP, ServiceNow, MS Office, Kanban, Jira, Confluence
Jan 2005 - Dec 2022
17 yearsTransition Manager / Program Manager
Deutsches Zentrum für Luft- und Raumfahrt
- Project management within transition project including coordination and implementation control
- SLA reporting and tool adaptations
- Transfer of service (server operation) to third-party provider
- Change and risk management
- Project planning and controlling
- Meeting and workshop moderation
- Status reporting to management
- Planning operational handover
- Contract adjustments communication
Environment: MS Office, MS Teams, SharePoint, Omnitracker
Jan 2005 - Dec 2022
17 yearsTransition Manager
Hamburger Hafen
- Transition management for IMAC service provider change and ServiceDesk outsourcing
- Process optimization in ticket system
- Migration planning/organization
- Contract and SLA design
- Provider management conception
- Project steering
- Communication with customer
Environment: MS Office, MS Teams, Cherwell, Jira, Confluence
Jan 2005 - Dec 2022
17 yearsProvider Manager
Helaba
- Independent preparation and support of framework contract negotiations, appendices and SLAs in outsourcing projects
- Contract management
- Risk analysis
- Tender requests, contract term monitoring
- Report monitoring and verification of financial management
- IT governance meeting coordination
- Knowledge of financial industry regulatory requirements
Environment: MS Office, MS Teams, SAP
Jan 2005 - Dec 2022
17 yearsProvider Manager / Service Management
KFW Bankengruppe
- Responsibility for controlling and monitoring outsourced print services
- First escalation instance for print services
- Active monitoring and proactive control of SLA and costs
- Regular reporting to Print Product Owner
- Control of technical meetings
- Operational and coordinating support for urgent service topics
Environment: MS Office, MS Teams, SAP, SharePoint, HP Service Manager
Jan 2005 - Dec 2022
17 yearsLead Service Delivery Manager
Schaeffler / Continental
- Service management nationally/internationally
- Project calculations and controlling
- Process modeling
- Contract analysis
- SLA monitoring and reporting
- Change, release and incident management
- Resource management
Environment: SAP SD, MM, CO
Jan 2005 - Dec 2022
17 yearsSubproject Manager: TransIT - Network Package
TransnetBW GmbH
- Driving project progress
- Involving technical experts in results delivery
- Creating work packages for project team
- Reporting subproject status
- Identifying resource needs
- Managing change requests
- Documenting risks
- Creating decision papers
- Troubleshooting
- Transfer to operations
Environment: MS Office, MS Teams, Jira, Confluence
Jan 2005 - Dec 2022
17 yearsLead Service Delivery Manager / Transition Management
Unicredit
- Service delivery and provider management
- Transition from Unisys
- Service desk optimization
- SLA monitoring and reporting
- Incident and resource management
- Printer rollout project (~3000 printers)
Environment: HPSM, HPAM, ODS, SharePoint
Jan 2003 - Present
22 years 2 monthsManaging Director
MCG GmbH
Responsible for project portfolio inside/outside MCG GmbH. Project management including coordination, control and monitoring of all required activities and their documentation as well as reporting to clients. Ensuring on-time and quality-compliant execution within given cost framework and proven adherence to strategic goals as well as coaching employees and customers. Leadership responsibility for teams of up to 25 employees
Feb 1997 - Jun 2000
3 years 5 monthsProject Manager, Consultant
DASA (EADS/Airbus)
- Team lead of 25 employees
- Process analysis
- Workflow implementation
- Support system design
- Rollout management
- User help desk introduction
- Windows NT workstations and servers
P&L responsibility: 15 million Euro
Jun 1992 - Jan 1997
4 years 8 monthsProject Manager, Consultant, Service Manager
Deutsche Bank
- Team lead of 5 employees
- System engineering: IBM OS/2, LAN-WAN integrations, UNIX, network configurations
- Emergency concept creation
- Service and operations design
- Change and release management
- SLA monitoring
- Contract analysis
- Resource management
- Service contract creation
- Process definition
P&L responsibility: 5 million Euro
Jan 1992 - Dec 1994
3 years Hagen, Germany
Business Administration Studies
Uni Hagen
Jan 1988 - Dec 1992
4 years Munich, Germany
EDP Merchant Training
PCM Computer AG
Summary
Senior Projekt Manager mit langjähriger Erfahrung in Bereichen wie Rollout-Management und Realisierungskontrolle, Transition- und Transformation-Management im IT- und TK-Umfeld, Incidentmanagement, IT Changemanagement, Ordermanagement, Aufbau neuer Netzwerk-Strukturen oder Call Center sowie in der Erstellung von Ausschreibungen und Betriebskonzepten, Betriebshandbüchern und in der Definierung von Prozessen in diversen Branchen (u.a. Telekommunikation und Banken, Versicherungen, Automotive, Manufactoring, Finance) und multikulturellem Projektumfeld. Tiefe Kenntnisse im Telekommunikationsumfeld (MPLS-Netzwerk, Glasfaser, All-IP, ISDN, SHDSL, ADSL, VDSL, FTTH, Leasedlines, FTTx). Plan-build-run bis hin zum Risk-, Claim- und Change-Management. Zielstrebig und kommunikationsstarker Projekt-Manager. Seine ausgeprägten analytischen Fähigkeiten und breites technisches Know-how erlauben es ihm, – auch unter hohem Termindruck – klaren Kopf zu bewahren und termintreu zu liefern. Er gewinnt sehr rasch ein Gesamtbild, erarbeitet konstruktive Lösungsvorschläge und setzt diese souverän um. Projekte, mit agiler Arbeitsweise und iterativen und inkrementellen Schritten runden die Erfahrungen ab. Soziale Kompetenz, ausgeprägte Stakeholdermanagement Kompetenzen und hohe Kommunikationsfähigkeit bilden neben einer technischen Ausbildung und einer über 30jährigen Erfahrung im IT- und TK-Bereich die Basis für erfolgreiche Projekte.
Languages
German
Native
English
Intermediate
Education
Oct 1992 - Jun 1994
Uni Hagen
Fernstudium zum Betriebswirt · Hagen, Germany
Oct 1989 - Jun 1992