Thomas Lücke
Director Operations Telecommunications (interim)
Experience
Sep 2024 - Present
11 monthsDirector Operations Telecommunications (interim)
Plusnet
- Plusnet - Internet service provider
- Head and restructuring of operations departments
- Transformation to a digital ISP
- Head of support for telecom services (FTTx, xDSL, voice, DWDM, access)
- Network Operations Center (NOC)
- Managing customer satisfaction
Apr 2023 - May 2024
1 year 2 monthsRole of CIO (interim Managing Director)
All-for-one
- All for One - SAP consulting firm
- Restructuring IT operations and service management to a service-oriented provider
- Analyzing needs based on commercial factors
- Developing recommendations for the board and supervisory board
- Setting up personnel measures with legal and HR
- Initiating change and transformation
- Establishing a SOC (Security Operations Center)
- Converting on-premises data center hardware to cloud operations
- Leading IT operations for 400 external clients
- Overseeing IT infrastructure operations day to day
- Leading SAP application optimization and IT organization
- Strategic direction for datacenter operations
- Transforming operations
- Digitizing application service processes
- Strategy for running SAP in the cloud (Rise and Azure in-house)
- Leading transition teams for cloud services
- Head of SAP Basis operations
- Project management
Mar 2022 - Feb 2023
1 yearCTO and COO (interim) Technical Managing Director ISP and Datacenter
HLkomm (PYUR business)
- Provision and operation of internet connections (FTTH/FTTx) and Tier 3 datacenters
- Restructuring projects and portfolio
- Company representation
- Digitizing end-to-end customer process (CRM tool)
- Leading technical areas:
- IT operations of cloud infrastructure
- Operations project management
- IT and fiber/network deployment
- Fiber product management
- Voice services
Oct 2019 - Mar 2022
2 years 6 monthsHead of Service Management (interim)
FI-TS
- Leading decentralized department in ITIL processes:
- Change management
- Problem management
- Availability management (service operations)
- Capacity management
- Complaint management
- SLA reporting
- Introducing ServiceNow to digitize ITIL processes
- Establishing release and patch management to close security gaps
Nov 2018 - May 2019
7 monthsDirector IT Infrastructure and Service Desk (interim)
Teamviewer
- Leading the service desk (UHD)
- Desktop and client operations (IMAC: providing internal users with PCs including refresh cycle)
- Project sponsor for desktop outsourcing
- Managing ticket process (incident management)
- Introducing change process
- Managing 1st and 2nd level support
- ITIL processes including KPI definition
- Phone systems and lines
- Overseeing infrastructure operations
- Managing admin teams
- VM farm
- Routers and networks
- Storage systems
- Managing security topics (patch levels, CISO reports)
- Managing monitoring team
Jul 2018 - Oct 2018
4 monthsSenior PMO Carve-Out, Application Management
Siemens AG
- Preparing non-SAP application landscape for carve-out
- Developing separation strategies
- Planning network split for change of control
- Reporting critical tasks and critical path
May 2018 - Oct 2018
6 months Germany
CEO/CFO Startup (interim)
Circet France, founded in Germany
- Establishing commercial framework for German headquarters:
- GmbH formation with notary/lawyer
- Trade registry entries
- Working with banks for accounts
- Working with tax advisor
- Setting up accounting processes and reporting
- Hiring staff (recruiting to payroll)
Feb 2018 - May 2018
4 monthsProject Manager CITRIX Cloud, Bid Manager Mainframe Outsourcing
FiduciaGAD IT AG
- Managing migration of large CITRIX environment to IT cloud (Windows Server 2007/2012)
- Project initiation, planning, workshops
- Designing solution architecture
- Bid manager for mainframe carve-out at an auto manufacturer >€100M
- Managing internal resources to prepare proposal
Dec 2016 - Oct 2017
11 months Haar, Germany
Head of Project Management (interim), Head of Order Management (interim)
F-I-TS
- Project management for all infrastructure projects – banks
- Order management for end clients
- Responsible for projects 100–5000 man-days
- Department budget >€10M
- Line manager with people and budget responsibility
- Recruiting and resource management for project managers in all T&T projects
- Managing external providers
- Managing tickets and orders per ITIL
- Establishing KPI control
- Controlling and ensuring audit-relevant PM methods and KPI monitoring
- Setting up department structure and evolving organization for future needs
- Managing 15 internal and 60 external staff
Nov 2015 - Dec 2016
1 year 2 monthsProject Director in Program Management Digital Transformation (e-commerce)
Lufthansa AG
- Program to build a digital, innovative e-commerce solution for Lufthansa Group airlines
- Setting up project structure
- Scheduling
- Workshop moderation
- Preparing status reports
Jun 2012 - Aug 2015
3 years 3 monthsInterim Head of Datacenter Operations
Volksbanken / Fiducia IT AG
Line manager with people and budget responsibility
Leading backup & storage department (16 FTE), representing desktop & client, Linux/cloud & virtualization, project management
Managing incident and change tickets
Establishing KPI tracking
Operating storage & backup systems (NAS, SAN, TSM)
Ensuring high availability, meeting KPIs and SLAs
Responsible for cloud storage and virtualization operations and development
Leading collaboration & application department (32 FTE) and representing unified communications (25 FTE)
Operating Lotus Notes mail server and applications incl. release/patch management
Leading agile app development for bank-related collaboration apps
Mobile device management with collaboration services
Coordinating with division heads and board
Attending steering committees and owning assigned projects
Ensuring banking compliance (MaRisk, KWG44, SO controls, access rights)
Escalation point for internal/external clients
Manager on duty
Change and conflict management during reorg and merger
Aug 2011 - May 2012
10 months Munich, Germany
Interim Project and Bid Manager Outsourcing
HP / EON
- Transition after EON IT carve-out to HP
- Specialist for nuclear and hydro power
- Project and bid manager for EON/HP IT infrastructures
- Project manager for software rollout in nuclear plant operations
- Software for energy producers
- Project manager for SAP BW infrastructure setup
- Release management for energy trading software
- Proposal preparation
- Business analysis (client requirements)
- Resource coordination
Aug 2010 - Jul 2011
1 yearSenior PMO Carve-Out
Siemens IT Solutions and Services GmbH/Atos
- Senior project manager for SIS sale to Atos after Siemens carve-out
- Managing global SAP and non-SAP splits to ensure change of control
- Defining critical transition path for application management
- Senior PMO for application transition
- Project control (schedule, budget) and PMO tasks
- Planning infrastructure relocation
Apr 2009 - Jun 2010
1 year 3 monthsProject Manager Transition and SAP Consolidation (Continental)
O-S (T-Systems/Fraport, formerly Gedas)
- Leading SAP transition of >100 systems from former provider datacenter to new provider
- Creating transition methodology
- Consolidation, migration and integration into new landscape
- Drafting contract documents
- Planning system/infrastructure relocation
- Executing transition (schedules, budget)
- Conducting steering committee
Oct 2007 - Feb 2009
1 year 5 monthsProject Lead SAP Release Upgrade, Presales Manager Outsourcing - Finance (Bank) and Industries
Lufthansa Systems
Banking: Sal. Oppenheim, DZ Bank, DWP Bank, Union Investment:
Proposal preparation and coordination between client and internal teams
Business analysis (requirements), service specification
Midrange servers, storage (SAN) transition, migration strategy and project management
Banking apps (non-core banking)
Datacenter operations, disaster recovery, SLAs/KPIs, reporting and monitoring, trader workstations, desktop, service management
Aviation:
SAP upgrade project management (infrastructure) 4.6 to ECC6.0
Gate certification project management & costing
Booking optimization system project and costing
Load balancer web portal project and costing
Thomas Cook (fliegen.de) project and costing
Travel (AIDA and Hapag-Lloyd):
Email migration project and risk management
Jul 2007 - Sep 2007
3 months Darmstadt, Germany
Project Manager Technical Platform for Web Frontend
T-Online
- Project office (scheduling, documentation)
- Supplier evaluation
- Requirements specification
- Technologies: PHP, portal server, storage solutions
Mar 2005 - Jul 2007
2 years 5 months Munich, Germany
Senior IT Consultant “DataCenter Competence Centre” Manager
Siemens CIO (Corporate Information and Operations)
- Preparing carve-out of SBS/SIS
- Conducting due diligence on all datacenters
- Defining datacenter-specific services, SLAs and processes for standardization
- Building business case and negotiating with provider
- Supporting IT infrastructure outsourcing to a provider (plan transition, transformation, migration)
- Technical and project support for SBS/SIS carve-out prep
Aug 2004 - Dec 2004
5 months Nuremberg, Germany
Project Manager GSM/UMTS Rollout
Eplus Nürnberg (SAG-Abel)
- Analyzing and structuring rollout processes for optimization
- Troubleshooting
- Developing solutions
- Preparing reports and status updates for Germany project lead
- Project management for 200 base stations
Jan 2004 - Aug 2004
8 months Munich, Germany
Senior IT Consultant
Siemens CIO (Corporate Information and Operations)
- Developing decision support for division head on SAP datacenter consolidation, transition, migration in Europe
- Developing decision support for division head on email transition (consolidating 180,000 mailboxes) impact on WAN
- Reporting and informing stakeholder groups
Oct 2003 - Nov 2003
2 months Nuremberg, Germany
Interim Project Manager GSM/UMTS Rollout
Eplus Nürnberg
- Analyzing, structuring and optimizing project processes for efficient rollout
- Reporting to Germany division head
- Status reports, report creation, forecasting
Aug 2002 - Aug 2003
1 year 1 month Austria
Team Lead for Construction of Government Radio Network for Austria (TETRA, BOS)
master.talk (Siemens/Verbund)
- Developing service agreement document with processes between client (Austria) and contractor (master.talk) for network build (workflow, responsibilities, escalation, interfaces)
- Creating handbook with guidelines (regulations, requirements, standards, responsibilities, quality assurance)
- Project management and leading site managers in network build (Western Austria)
- Negotiating and drafting supplier contracts and evaluating offers
- Creating, optimizing and structuring processes for cost-effective and fast implementation
Jul 2001 - Jul 2002
1 year 1 month Rendsburg, Germany
Program Manager for Director Operations, UMTS Testing
mobilcom (Orange)
- Program manager for testing (experimentation) and acceptance of network elements, especially UMTS experiment and acceptance to evaluate UMTS software/hardware status of MSC, HLR, VLR, SMSC, RNC, Node B, gateways (BgW), GGSN, SGSN, OSS
- Collaborating with all operations units
- Coordinating test environment tools, hardware, setup of OMC, NMC, MSC to support live network and test environment (fault tracking, measurement, performance tools)
- Testing and supporting service and platform rollouts
- Reporting to Director Operations, executive board, technical director Orange Group
- Coordinating and reporting among European carriers
Jan 1998 - Jun 2001
2 years 6 months Munich, Germany
Business Unit Leader Planning & Consulting for Mobile Networks
MC GmbH
- Business unit leader for planning and design
- Sales acquisition
- Contract drafting
- Client contact
- Supervising staff
- Consultant for key accounts/Northern Austria, project tele.ring (Vodafone)
- Managing special mobile projects: coverage in marketing-specified areas: tunnels, subway, repeaters
- Leading network build in Northern Austria: coordinating, planning and implementing sites including backhaul (SDH/PDH), BSC and equipment rooms
- Negotiating with vendors, utilities, authorities, landlords
- Billing, documentation and monitoring
- Consultant placement: Integration Manager Nokia Switzerland (Orange project)
- Coordinating all stakeholders
- Daily resource planning
- Reporting and interface with operator
- Forming and leading team
- Planning full structure and processes for integration on system vendor side (BSC and BSS: base stations and backhaul)
- Implementing workflow for integration to secure commercial launch
Apr 1997 - Dec 1998
1 year 9 months Vienna, Austria
Group Lead Microwave for Infrastructure and Implementation
max.mobil (T-Mobile A)
900 MHz operator max.mobil (T-Mobile) Austria
BTS station setup
Coordinating, planning and implementing sites (negotiating with vendors, utilities, authorities, landlords)
Identifying and fixing issues at BTS sites
Billing, documentation and monitoring
Creating and evaluating specs, optimizing and structuring processes for cost-efficient and fast implementation
Training new staff
Managing providers
Microwave (SDH/PDH)
Installing sites via microwave, acceptance, coordinating all involved
Planning with fixed network lead
Line-of-sight testing
Relay site search
Billing
Security tech at microwave sites
Delivering a solar-powered repeater station with 100% uptime
Provider management
Jan 1992 - Apr 1997
5 years 4 months Darmstadt, Germany
Project Controller
EWI Darmstadt/Mannheim (Consulting Engineers for Utility Technology)
- Preparing and presenting status reports for executive management of waste incineration plant
- Schedule control (reviewing and creating schedules)
- Contributing to cost information system for large coal power plant, budget DM 0.6B
- Cost controlling (payment schedules, documentation, bid review)
- Drafting conceptual design for electrical & control tech for waste bunker
Summary
- Interim vacancy coverage management - executive functions
- Restructuring and transformation
- Project & program management
- IT operations (infrastructure, service management, outsourcing)
- Datacenter, cloud operations
- Commercial (startup, due diligence, business case)
- Telecommunications
People & budget responsibility: >10 years Up to 350 internal staff and 100 external contractors €17M budget and €65M revenue
Project responsibility: >15 years Up to 120 staff €450M (controlling)
Languages
German
Native
English
Advanced
French
Elementary
Certifications & licenses
ITIL Foundation
Prince 2 Foundation
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