Recommended expert

Thomas Lücke

Director of Operations Telecommunications (interim)

Thomas Lücke
Vienna, Austria

Experience

Sep 2024 - Present
1 year 5 months

Director of Operations Telecommunications (interim)

Plusnet

  • leading and restructuring the operations departments
  • transformation into a digital ISP
  • leading support for telecommunications services (FTTx, xDSL, voice, DWDM, access)
  • network operations center (NOC)
  • managing customer satisfaction
Apr 2023 - May 2024
1 year 2 months

Managing Director (CIO role, interim)

All for One

  • restructuring IT operations and service management into a service-oriented operator
  • analyzing required actions based on commercial factors
  • developing recommendations for the executive board and supervisory board
  • setting up personnel measures with legal and HR
  • initiating change and transformation
  • establishing a SOC (Security Operations Center)
  • converting the hardware data center to cloud operations
  • managing IT operations for 400 external customers
  • overseeing daily IT infrastructure operations
  • managing SAP application operations
  • optimizing the IT organization
  • setting strategic direction for data center operations
  • transforming operations
  • digitizing application service processes
  • strategic direction for SAP production in the cloud (RISE and Azure in-house)
  • leading the cloud services transition teams
  • leading SAP basis operations
  • project management
Mar 2022 - Feb 2023
1 year

CTO and COO (interim)

HLkomm (PYUR business)

  • providing and operating internet connections (FTTH/FTTx) and Tier 3 data centers
  • restructuring projects and portfolio
  • representing the company
  • digitizing end-to-end customer processes (CRM tool)
  • leading technical areas: cloud infrastructure IT operations, IT operations project management, and fiber/network deployment
  • fiber product management
  • voice
Oct 2019 - Mar 2022
2 years 6 months

Head of Service Management (interim)

F-ITS

  • technically leading the decentralized department regarding ITIL processes: change management, problem management, availability management (service operation management), capacity management, complaint management
  • SLA reporting
  • implementing ServiceNow to digitize ITIL processes
  • establishing release and patch management to close security-relevant gaps
Jul 2019 - Oct 2019
4 months

Senior IT Consultant Carve Out Management

Siemens AG

  • preparing the non-SAP application landscape for carve-out
  • developing separation strategies
  • planning network separation for change of control
  • reporting critical tasks and the critical path
Nov 2018 - May 2019
7 months

Director IT Infrastructure and Service Desk (interim)

TeamViewer

  • Management of the Service Desk (UHD)
  • Desktop and client operations (IMAC: supplying internal users with PC devices including refresh cycle)
  • Sponsor of the Desktop Operation Outsourcing project
  • Management of tickets (incident management)
  • Implementation of a change process
  • Management of 1st and 2nd level support
  • ITIL processes including KPI definition
  • Telephone system and lines
  • Management of infrastructure operations
  • Management of admin teams: VM farm, routers and networks, storage systems
  • Management of security topics (patch levels, CISO reports)
  • Management of the monitoring team
May 2018 - Oct 2018
6 months

CEO/CFO Startup (interim)

Circet France

  • Creation of the commercial framework for the company's German head office: formation of a GmbH with notary/lawyer, commercial registry entries
  • Cooperation with banks and tax advisors
  • Development of booking processes and reporting
  • Development of staff (recruiting to payroll)
Feb 2018 - May 2018
4 months

Project Manager Citrix Cloud and Bid Manager Mainframe Outsourcing

FiduciaGAD IT AG

  • Project management for migrating a large Citrix environment to the IT cloud (Windows Server 2007/2012)
  • Project initiation, project planning, workshops
  • Development of the solution design
  • Bid manager for a carve-out of mainframe operations at an automotive manufacturer (> €100 million)
  • Management of internal resources for proposal development
Dec 2016 - Oct 2017
11 months

Head of Project Management and Order Management (interim)

F-ITS

  • Project management of all infrastructure projects – banking sector
  • Order management for end customers
  • Project responsibility for projects (100–5000 person days)
  • Department budget > €10 million
  • Line management with personnel and budget responsibility
  • Recruiting and resource management to fill project manager roles for all T&T projects
  • Management of external providers
  • Management of tickets and orders according to ITIL processes
  • Establishment and management of KPIs
  • Controlling and ensuring the implementation of audit-relevant project management methodologies
  • Setting up a departmental structure and further development of the organization
  • Leadership of 15 internal and 60 external employees
Nov 2015 - Dec 2016
1 year 2 months

Project Director Program Management Digital Transformation (e-commerce)

Lufthansa AG

  • Program to build a digitized and innovative e-commerce solution for the Lufthansa Group's airlines
  • Setup of project structure and schedules
  • Workshop moderation
  • Creation of status reports
Jun 2012 - Aug 2015
3 years 3 months

Interim Head of Data Center Operations

Volksbanken / Fiducia IT AG

  • Line management with staff and budget responsibility
  • Head of the Backup & Storage department (16 employees)
  • Acting manager for the Desktop & Client, Linux/Cloud & Virtualization departments
  • Project manager and ticket management (incident and change)
  • Establishing and managing KPIs
  • Operating storage and backup systems (NAS, SAN, TSM) and ensuring high availability, KPIs and SLAs are met
  • Responsible for operating and further developing cloud storage systems and virtualization
  • Head of the Collaboration & Application department (32 employees) and acting for Unified Communication (25 employees)
  • Operating Lotus Notes mail server and applications including release and patch management
  • Managing agile application development for banking collaboration applications
  • Mobile device management in connection with collaboration services
  • Coordination with department heads, division heads and the board
  • Participation in steering committees and responsibility for assigned projects
  • Ensuring banking compliance (MaRisk, KWG44, SfO, access rights)
  • Escalation point for internal and external customers
  • Manager on duty during reorganization and company merger
Aug 2011 - May 2012
10 months

Interim Project and Bid Manager Outsourcing

HP / EON

  • Transition after the carve-out of EON IT to HP
  • Specialist in nuclear power plants and hydropower
  • Project and bid management for EON/HP IT infrastructures
  • Project manager for software implementation for nuclear power plant operations management
  • Project manager for building SAP BW infrastructure
  • Project manager for energy trading software release upgrades
  • Proposal creation, business analysis (customer requirements), resource management
Aug 2010 - Jul 2011
1 year

Senior Program Management Office - Carve-Out

Siemens IT Solutions und Services/Atos

  • Senior project manager for the sale of SIS to Atos after the carve-out from Siemens
  • Managing the worldwide separation of SAP and non-SAP systems to ensure change of control
  • Developing the critical transition path
  • Application management and PMO tasks
  • Project control (schedules, budget)
  • Planning of infrastructure relocation
Apr 2009 - Jun 2010
1 year 3 months

Project Manager Transition and SAP Consolidation

O-S (T-Systems/fraport) / Continental

  • Project management of the SAP transition of over 100 SAP systems from the data center of an outgoing provider to the new provider
  • Developing the transition methodology: consolidation, migration and integration
  • Drafting contractual documents
  • Planning system/infrastructure relocation
  • Setup, planning and execution of the transition (schedules, budget)
  • Conducting steering committee meetings
Oct 2007 - Feb 2009
1 year 5 months

Project Manager SAP Release Upgrade, PreSales Manager Outsourcing (Finance & Industries)

Lufthansa Systems

  • Proposal creation and coordination between outsourcing clients and specialist departments (Bank: Sal. Oppenheim, DZ Bank, DWP Bank, Union Invest)
  • Business analysis (customer requirements), service specification
  • Midrange server, storage (SAN) transition, migration concepts and project management
  • Data center operations, disaster recovery, SLAs/KPIs, reporting and monitoring
  • Trader workstations, desktop, service management
  • Project management of SAP release upgrade (infrastructure) 4.6 to ECC 6.0
  • Project management & cost calculation for Boarding Gate certification
  • Project management & costing of systems for booking optimization, load balancer web portal, email system migration for Thomas Cook travel (AIDA, Hapag-Lloyd)
Jul 2007 - Sep 2007
3 months
Darmstadt, Germany

Technical Platform Web Frontend Project Manager

T-Online

  • Project office (schedule creation, project documentation)
  • Supplier evaluation
  • Creation of requirement specifications
  • Technologies: PHP, portal servers, storage solutions
Mar 2005 - Jul 2007
2 years 5 months
Munich, Germany

Senior IT Consultant, Datacenter Competence Center Manager

Siemens CIO (Corporate Information and Operations)

  • Preparation of the carve-out of SBS/SIS
  • Conducting due diligence on all data centers
  • Defining datacenter-specific services, SLAs and processes for standardization
  • Creating a business case and negotiating with the provider
  • Supporting the IT infrastructure outsourcing (transition, transformation, migration planning)
  • Technical implementation and project support
Oct 2004 - Dec 2004
3 months
Nuremberg, Germany

GSM/UMTS Rollout Project Manager

Eplus (SAG-ABEL)

  • Analyzing and structuring project processes to optimize the rollout
  • Troubleshooting and developing solutions
  • Creating reports and status updates
  • Reporting to the Project Manager Germany
  • Project management for 200 base stations
Jan 2004 - Aug 2004
8 months
Munich, Germany

Senior IT Consultant SAP Datacenter Consolidation

Siemens CIO (Corporate Information and Operations)

  • Developing decision-making basis for the division board on consolidation, transition and migration of SAP data centers across Europe
  • Assessing the impact of the email transition (180,000 mailboxes) on the WAN
  • Reporting to and informing the involved groups
Oct 2003 - Nov 2003
2 months
Nuremberg, Germany

Interim Manager Mobile Network Deployment

Eplus

  • Analyzing, structuring and optimizing project processes for the rollout
  • Reporting to the German division management
  • Preparing status reports and forecasts
Aug 2002 - Aug 2003
1 year 1 month
Austria

Team Leader Radio Network

Master.talk (Siemens/Verbund)

  • Drafting a service specification document with processes between the Republic of Austria and master.talk
  • Creating a manual with regulations, requirements, standards, definitions, responsibilities, and quality assurance
  • Project management and coordination of site managers in the network rollout area (Western Austria)
  • Negotiation and contract management with suppliers
  • Optimizing processes for cost efficiency and faster implementation
Jul 2001 - Jul 2002
1 year 1 month
Rendsburg, Germany

Program Manager for International Mobile Test Coordination

mobilcom (Orange)

  • Testing and acceptance of network elements (MSC, HLR, VLR, SMSc, RNC, Node B, gateways, GGSN, SGSN, OSS)
  • Coordinating the test environment (OMC, NMC, MSC)
  • Using fault tracking, measurement, and performance tools
  • Testing and supporting the launch of services
  • Reporting to the Director of Operations, executive management, and technical director of Orange Group
  • Coordination and reporting among European operators
Jan 1999 - Jun 2000
1 year 6 months
Munich, Germany

Business Unit Manager for Site and Mobile Network Construction

MC GmbH

  • Managing the planning and design business unit
  • Acquisition and contract drafting
  • Point of contact for customers
  • Supervisory tasks for staff
  • Consulting and coordination on tele.ring (Vodafone) projects and special mobile projects in Northern Austria
  • Network rollout management, planning, and implementation of base stations including microwave links
  • Negotiations with suppliers, utility companies, authorities, and landlords
  • Billing, documentation, and monitoring
  • Integration Manager for Nokia Switzerland (Orange project): team management, resource planning, and reporting
Apr 1997 - Dec 1998
1 year 9 months
Vienna, Austria

Group Leader Mobile Network Deployment

max.mobil (T-Mobile A)

  • BTS base station deployment
  • Coordinating, planning, and implementing base stations
  • Negotiations with suppliers, utility companies, authorities, and landlords
  • Identifying and fixing defects
  • Billing, documentation, and monitoring
  • Creating and evaluating specifications
  • Training new staff
  • Managing microwave links (SDH/PDH)
  • LOS testing, relay node search, and security technology
  • Implementing a solar-powered repeater station with 100% availability
Jan 1992 - Apr 1997
5 years 4 months
Darmstadt, Germany

Project Controller

Elektrowatt Engineering

  • Preparing and presenting status reports for the management of a waste incineration plant
  • Schedule control (reviewing and creating timelines)
  • Working on the cost information system of a large coal-fired power plant with a budget of DM 0.6 billion
  • Cost controlling (payment due dates, documentation, and bid evaluation)
  • Developing preliminary plans for electrical and control technology for a waste bunker

Summary

Vacancy bridging (interim) management - leadership roles restructuring and transformation project & program management IT operations (infrastructure, service management, outsourcing) datacenter, cloud operations commercial (startup, due diligence, business case) telecommunications

Skills

Softskills:

  • Leadership Experience, Conflict Management, Team Player, Willing To Travel, Resilient, Goal-oriented, Communicative, Reliable, Works Independently

IT:

  • Datacenter Operations, It Service Management, Enterprise Infrastructure And Sap Basis Operations, It Strategy (Governance), Outsourcing, Transition & Transformation, Merger & Acquisition, Consolidation, Storage And Backup Systems, Itil Process And Sla Management, Wan Network

Commercial:

  • Cfo Controlling, Due Diligence, Business Case Development And Evaluation, Presales, Proposal Creation And Evaluation, Bid Management, Vendor Management, Risk Management

Mobile:

  • Mobile Device Management, Rollout (2g, 3g, Tetra, Bos), Network Deployment And Operations, Special Sites (Repeaters, Tunnel Coverage)

Languages

German
Native
English
Advanced
French
Elementary

Certifications & licenses

ITIL Foundation

Prince 2 Foundation

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