Andre Pesarese
IT Service Operations Manager
Experience
IT Service Operations Manager
Westnetz
- Ensuring the implementation of the group policy for the functional governance of digital technology
- Assessing the impact of the group policy on Westnetz
- Developing an implementation strategy for the management board's resolutions
- Communicating at department head level and identifying potential areas for action
- Initiating a two-stage GreyIT project with evaluation and implementation phases
- Providing conceptual support for establishing a service and product organization
- Defining premises in service design
Interim Head of Provider Development
gkv informatik
- Responsible for the provider development area, including provider management, technical alliance management and telecommunications & mobility divisions
- Overall responsibility for controlling and developing strategic providers (ComputaCenter, T-Systems, Avaya, DTBS) and output and dispatch service providers
- Organizational and strategic realignment of the area
- Direct reporting line to the managing director
- Active member of the management board
- Supporting the company's strategic realignment
Technical Alliance Manager
gkv informatik
- Tactical interface to the provider ComputaCenter for services such as service desk, field services and service catalog for about 38,000 workstations of statutory health insurers
- Escalation point and chair of governance meetings with the provider
- Ensuring contract compliance and handling contract change requests
- Provider performance monitoring and defining penalties
- Conducting a price benchmark
Head of Technical Services DACH
Lowell Service Center GmbH
- Overall responsibility for the IT Technical Services organization in the DACH region (Workplace Services, Infrastructure Services, IT Service & IT Automation Management)
- Direct reporting line to the DACH CIO and from 05/2016 to 01/2018 to the Group CTO (UK)
- Leading 52 employees across three departments and seven teams with nine managers
- Authorized signatory with responsibility for budget, budget planning and monitoring as well as identifying and leveraging cost-saving potentials
- Developing the regional IT strategy in alignment with the group IT strategy
- Partner and supplier management
- Implementing processes and procedures including KPIs to ensure smooth IT operations
- Execution of the major IT Infrastructure Services outsourcing project (tender, longlist/shortlist, beauty contest, technical and commercial evaluation, contract negotiation, project team setup, migration, budget €22M)
- Establishing agile project management methods and building DevOps capabilities
- Expanding service design and delivery functions and introducing IT vendor management
- Integrating the DACH Technical Services organization into the group organization and IT integration for M&A
Head of System Operations
GFKL Service Center GmbH
- Head of department for IT Infrastructure, IT Network, Workplace Services and IT Service Management including service desk
- Implementing IT centralization
- Project sponsor for cross-group IT projects
Head of Network and System Operations
GFKL Financial Services AG
- Leading the IT production team
- Subproject and project management in group-wide projects
- Leading and organizing the Architecture Review Board
- Shaping and implementing the GFKL IT strategy
- Design and implementation of IT services, processes, and organization
Senior System Engineer
GFKL Financial Services AG
- Subproject and project management in infrastructure projects
- Operation and further development of storage, network, and server infrastructure
- Establishment and operation of software distribution and desktop management systems
- Setup of storage and backup infrastructure
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Banking and Finance (20 years), Utilities (3 years), Information Technology (2 years), Healthcare (2 years), and Telecommunication (0.5 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Information Technology (24 years), Project Management (20 years), Operations (18 years), Procurement (2 years), and Strategy (0.5 years).
Summary
As a consultant and interim manager, I support companies in all aspects of operating IT infrastructures. Process consulting and design, provider management and provider development, as well as leading IT operations organizations are now the focus of my independent work.
In the 20 years before that at a financial services provider, I had the opportunity to develop the company's IT and help shape a wide range of changes. This company started as a startup with a classic founders' loan and grew through strong organic and inorganic growth with venture capital investors. It eventually became a pan-European corporation with private equity financing. During a 3-5 year turnaround, constant organizational developments and changes in management and ownership structures, I was able to experience the classic lifecycle of a company with all its positive and negative effects. This included shaping my own area of responsibility.
In the process, I gained experience in traditional line organizations in various roles and also learned about the advantages and disadvantages of matrix organizations and various project organizations and methods.
Through the internationalization of the group, I expanded my skills with international experience. With direct reporting lines to the Group CTO and Group CIO and close collaboration with colleagues from the UK and Scandinavia, I was able to analyze different working styles to identify and address communication and organizational gaps.
Recruiting staff (m/f), executives and project teams, as well as developing existing colleagues, was a key focus of my work.
Languages
Certifications & licenses
IT Architecture and Technology Professional
TÜV
ITIL 4 Foundation
PMP Project Management Professional
PMI
Profile
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