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Andre Pesarese

IT Service Operations Manager

Andre Pesarese
Sprockhövel, Germany

Experience

Feb 2022 - Dec 2024
2 years 11 months

IT Service Operations Manager

Westnetz

  • Ensuring the implementation of the group policy for the functional governance of digital technology
  • Assessing the impact of the group policy on Westnetz
  • Developing an implementation strategy for the management board's resolutions
  • Communicating at department head level and identifying potential areas for action
  • Initiating a two-stage GreyIT project with evaluation and implementation phases
  • Providing conceptual support for establishing a service and product organization
  • Defining premises in service design
May 2021 - Dec 2021
8 months

Interim Head of Provider Development

gkv informatik

  • Responsible for the provider development area, including provider management, technical alliance management and telecommunications & mobility divisions
  • Overall responsibility for controlling and developing strategic providers (ComputaCenter, T-Systems, Avaya, DTBS) and output and dispatch service providers
  • Organizational and strategic realignment of the area
  • Direct reporting line to the managing director
  • Active member of the management board
  • Supporting the company's strategic realignment
Feb 2021 - Dec 2022
1 year 11 months

Technical Alliance Manager

gkv informatik

  • Tactical interface to the provider ComputaCenter for services such as service desk, field services and service catalog for about 38,000 workstations of statutory health insurers
  • Escalation point and chair of governance meetings with the provider
  • Ensuring contract compliance and handling contract change requests
  • Provider performance monitoring and defining penalties
  • Conducting a price benchmark
May 2016 - Dec 2020
4 years 8 months

Head of Technical Services DACH

Lowell Service Center GmbH

  • Overall responsibility for the IT Technical Services organization in the DACH region (Workplace Services, Infrastructure Services, IT Service & IT Automation Management)
  • Direct reporting line to the DACH CIO and from 05/2016 to 01/2018 to the Group CTO (UK)
  • Leading 52 employees across three departments and seven teams with nine managers
  • Authorized signatory with responsibility for budget, budget planning and monitoring as well as identifying and leveraging cost-saving potentials
  • Developing the regional IT strategy in alignment with the group IT strategy
  • Partner and supplier management
  • Implementing processes and procedures including KPIs to ensure smooth IT operations
  • Execution of the major IT Infrastructure Services outsourcing project (tender, longlist/shortlist, beauty contest, technical and commercial evaluation, contract negotiation, project team setup, migration, budget €22M)
  • Establishing agile project management methods and building DevOps capabilities
  • Expanding service design and delivery functions and introducing IT vendor management
  • Integrating the DACH Technical Services organization into the group organization and IT integration for M&A
Dec 2014 - May 2016
1 year 6 months

Head of System Operations

GFKL Service Center GmbH

  • Head of department for IT Infrastructure, IT Network, Workplace Services and IT Service Management including service desk
  • Implementing IT centralization
  • Project sponsor for cross-group IT projects
Oct 2007 - Dec 2014
7 years 3 months

Head of Network and System Operations

GFKL Financial Services AG

  • Leading the IT production team
  • Subproject and project management in group-wide projects
  • Leading and organizing the Architecture Review Board
  • Shaping and implementing the GFKL IT strategy
  • Design and implementation of IT services, processes, and organization
Oct 2000 - Oct 2007
7 years 1 month

Senior System Engineer

GFKL Financial Services AG

  • Subproject and project management in infrastructure projects
  • Operation and further development of storage, network, and server infrastructure
  • Establishment and operation of software distribution and desktop management systems
  • Setup of storage and backup infrastructure

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Banking and Finance (20 years), Utilities (3 years), Information Technology (2 years), Healthcare (2 years), and Telecommunication (0.5 years).

Banking and Finance
Utilities
Information Technology
Healthcare
Telecommunication

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Information Technology (24 years), Project Management (20 years), Operations (18 years), Procurement (2 years), and Strategy (0.5 years).

Information Technology
Project Management
Operations
Procurement
Strategy

Summary

As a consultant and interim manager, I support companies in all aspects of operating IT infrastructures. Process consulting and design, provider management and provider development, as well as leading IT operations organizations are now the focus of my independent work.

In the 20 years before that at a financial services provider, I had the opportunity to develop the company's IT and help shape a wide range of changes. This company started as a startup with a classic founders' loan and grew through strong organic and inorganic growth with venture capital investors. It eventually became a pan-European corporation with private equity financing. During a 3-5 year turnaround, constant organizational developments and changes in management and ownership structures, I was able to experience the classic lifecycle of a company with all its positive and negative effects. This included shaping my own area of responsibility.

In the process, I gained experience in traditional line organizations in various roles and also learned about the advantages and disadvantages of matrix organizations and various project organizations and methods.

Through the internationalization of the group, I expanded my skills with international experience. With direct reporting lines to the Group CTO and Group CIO and close collaboration with colleagues from the UK and Scandinavia, I was able to analyze different working styles to identify and address communication and organizational gaps.

Recruiting staff (m/f), executives and project teams, as well as developing existing colleagues, was a key focus of my work.

Languages

German
Native
English
Advanced

Certifications & licenses

IT Architecture and Technology Professional

TÜV

ITIL 4 Foundation

PMP Project Management Professional

PMI

Profile

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Andre based?

Andre is based in Sprockhövel, Germany.

What languages does Andre speak?

Andre speaks the following languages: German (Native), English (Advanced).

How many years of experience does Andre have?

Andre has at least 24 years of experience. During this time, Andre has worked in at least 7 different roles and for 5 different companies. The average length of individual experience is 3 years and 5 months. Note that Andre may not have shared all experience and actually has more experience.

What roles would Andre be best suited for?

Based on recent experience, Andre would be well-suited for roles such as: IT Service Operations Manager, Interim Head of Provider Development, Technical Alliance Manager.

What is Andre's latest experience?

Andre's most recent position is IT Service Operations Manager at Westnetz.

What companies has Andre worked for in recent years?

In recent years, Andre has worked for Westnetz and gkv informatik.

Which industries is Andre most experienced in?

Andre is most experienced in industries like Banking and Finance, Utility Services, and Information Technology (IT). Andre also has some experience in Healthcare and Telecommunication.

Which business areas is Andre most experienced in?

Andre is most experienced in business areas like Information Technology (IT), Project Management, and Operations. Andre also has some experience in Procurement and Purchasing and Strategy and Planning.

Which industries has Andre worked in recently?

Andre has recently worked in industries like Utility Services, Information Technology (IT), and Healthcare.

Which business areas has Andre worked in recently?

Andre has recently worked in business areas like Information Technology (IT), Operations, and Procurement and Purchasing.

Does Andre have any certificates?

Andre has 3 certificates. These include: IT Architecture and Technology Professional, ITIL 4 Foundation, and PMP Project Management Professional.

What is the availability of Andre?

Andre is immediately available full-time for suitable projects.

What is the rate of Andre?

Andre's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.

How to hire Andre?

To hire Andre, click the Meet button on the profile to request a meeting and discuss your project needs.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

1200
900
600
300
Market avg: 880-1040 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.