Oliver Krull
Partner
Experience
Oct 2018 - Present
7 years 4 monthsPartner
iSibocs
Feb 2015 - Oct 2018
3 years 9 monthsPartner
GreenSocks Consulting GmbH
Jan 2013 - Present
13 years 1 monthHanover, Germany
Owner and Managing Director
O-KON-SALT
May 2011 - Dec 2012
1 year 8 monthsHanover, Germany
Head of Service Control
TUI InfoTec GmbH
Jan 2009 - Apr 2011
2 years 4 monthsHanover, Germany
Head of Service Centers
TUI InfoTec GmbH
Jan 2007 - Dec 2008
2 yearsHanover, Germany
Head of Incident Management and Service Desk
TUI InfoTec GmbH
Jun 2005 - Dec 2006
1 year 7 monthsHanover, Germany
Head of Incident Management
TUI InfoTec GmbH
Jan 2002 - May 2005
3 years 5 monthsHanover, Germany
Head of UHD (User Help Desk)
TUI InfoTec GmbH
Jan 2001 - Dec 2001
1 yearHanover, Germany
Team Lead UHD
TUI InfoTec GmbH
Oct 1998 - Dec 2000
2 years 3 monthsHanover, Germany
IT Hotline Agent
TUI InfoTec GmbH
Jan 1998 - Sep 1998
9 monthsHanover, Germany
Student Assistant
TUI InfoTec GmbH
Skills
Service Management
- Itil V4 Managing Professional
- Itil V3 Expert
- Itil V2 Service Manager
- Itsm Simulation Trainer Apollo 13
- Iso 20000 Certification
Scrum
- Professional Scrum Master (Psm1)
Consulting Focus Areas
- Management Consulting
- Interim Management (Cio, Managing Director, Department Head, Division Head)
- Project Management
- (It) Service Management (Itsm / Itil)
- Personnel Management
- Outsourcing
- Provider Management
- Change Management
- Service Desk (Setup, Organization And Optimization)
Management Experience
- Over 20 Years Of Management Experience In Various Roles, Including Team Lead, Department Head, Division Head, Cio
- Organizational Setup
- Restructuring
- Development Of Strategic Goals
- Staff Management
- Recruitment
- Change Management
Languages
German
NativeEnglish
AdvancedFrench
ElementaryCertifications & licenses
ISO 20000 Certification
ITIL® V2 Service Manager
ITIL® V3 Expert
ITIL® V4 Managing Professional
Professional Scrum Master (PSM1)
ITSM Simulation Trainer Apollo 13
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