Mirko Bonk - Project Manager

Q: Where is Mirko based?

Mirko is based in Korschenbroich, Germany .

Q: What languages does Mirko speak?

Mirko speaks the following languages: German (Native), English (Advanced), French (Elementary) .

Q: How many years of experience does Mirko have?

Mirko has at least 27 years of experience. During this time, Mirko has worked in at least 25 different roles and for 29 different companies . The average length of individual experience is 11 months . Note that Mirko may not have shared all experience and actually has more experience.

Q: What is Mirko's latest experience?

Mirko's most recent position is Project Manager at MCE Bank GmbH .

Q: What companies has Mirko worked for in recent years?

In recent years, Mirko has worked for MCE Bank GmbH , Micro Mobility Systems AG , Atruvia AG , Nord Ost West Informationstechnik GmbH , and iconCXM GmbH .

Q: Which industries is Mirko most experienced in?

Mirko is most experienced in industries like Professional Services , Information Technology (IT) , and Telecommunication . Mirko also has some experience in Automotive , Manufacturing , and Banking and Finance .

Q: Which business areas is Mirko most experienced in?

Mirko is most experienced in business areas like Information Technology (IT) , Project Management , and Strategy and Planning . Mirko also has some experience in Sales , Operations , and Business Intelligence .

Q: Which industries has Mirko worked in recently?

Mirko has recently worked in industries like Information Technology (IT) , Automotive , and Professional Services .

Q: Which business areas has Mirko worked in recently?

Mirko has recently worked in business areas like Project Management , Information Technology (IT) , and Operations .

Recommended expert

Korschenbroich, Germany

Experience

Jan 2024 - Present

2 years 2 months

Flörsheim am Main, Germany

Project Manager

MCE Bank GmbH

Business analysis
Implementation projects
Project language: German / English

Nov 2023 - Present

2 years 4 months

Küsnacht, Switzerland

Business Analysis, IT Analysis, Architecture

Micro Mobility Systems AG

Business analysis
IT analysis
Architecture
Project language: German

Aug 2023 - Present

2 years 7 months

Karlsruhe, Germany

Principal Consultant

Atruvia AG

Organizational consulting in output management
Change management

Mar 2023 - Present

3 years

Düsseldorf, Germany

Principal Consultant

Nord Ost West Informationstechnik GmbH

Organizational consulting in output management
Change management

Nov 2022 - Jan 2023

3 months

Stuttgart, Germany

Project Management Consultant

iconCXM GmbH

Business development
Project setup

Jul 2022 - Dec 2023

1 year 6 months

Düsseldorf, Germany

Consultant Go to Market Support Customer Service

O2 Telefónica Germany GmbH & Co. OHG

Business Readiness Testing
CCI
GTM product launches
Training materials
IT request management
Project language: English

Mar 2022 - Present

4 years

Küsnacht, Switzerland

Project Manager, Microsoft Dynamics implementation

Microlino Mobility Systems AG

Business analysis
Implementing requirements in MS Dynamics CE
Coordinating Italian service providers for implementation
Setting up MS Dynamics Sales, Customer Service & Field Service Apps & Partner Portal
ERP consulting for MS Dynamics F&O
Project language: English

Mar 2022 - Oct 2022

8 months

Zürich, Switzerland

Project Manager for MDS GmbH/SET GmbH

Allianz Suisse Versicherungs-Gesellschaft AG

Implementation of POSY-Outputfactory
Business analysis
Architecture

Mar 2021 - Mar 2022

1 year 1 month

Aachen, Germany

IT Project Manager

NEXT.e.GO SE

Proof of Concept for implementing the Annata Automotive Accelerator (a Microsoft Dynamics-based ERP solution) with an international service provider team
Project management of BSS systems
Requirements gathering, consolidation, project management, workshop facilitation, results summary, business case, rollout planning and decision document
Adjusting the data model, returning to the standard, and optimizing MS Dynamics to replace legacy software
Interim management for marketing, sales and after-sales IT systems
Project language English

Oct 2020 - Jul 2021

10 months

Hanover, Germany

Consultant

MDS GmbH

Data protection, support for achieving ISO 27001 certification
SWOT analysis
Structured development of a data protection concept and related policies in compliance with GDPR and ISO 27001

Oct 2020 - Mar 2021

6 months

Karlsruhe, Germany

Project Lead IT Migration

Oberfinanzdirektion

Project lead for migrating the output management system
Project leadership and control
Defining and monitoring weekly sprints
License management

Oct 2020 - Jan 2021

4 months

Munich, Germany

Project Lead IT Migration

Value Transformation Services S.p.A.

Project lead for migrating the output management system
Project leadership and control
Defining and monitoring weekly sprints
License management

Aug 2020 - Oct 2020

3 months

Nuremberg, Germany

Potential Analysis Consultant

Bundesagentur für Arbeit

Consulting on optimization opportunities
Analysis of IT and production processes in output management
Recommended potential savings in the low double-digit millions
Recommendations for production optimization

Jul 2018 - Jul 2020

2 years 1 month

Aachen, Germany

Interim Project Manager

e.GO mobile AG

Led multiple projects to implement the PSI Penta ERP system
Established accounts receivable processes for accurate posting, including goods flows
Documented value flows
Supervised the implementation of the ERP interface to the general ledger and monitored results
Concluded the project after the first successful customer deliveries
Built sales capability: established the order-to-cash process, created requirements for ERP implementation, implemented processes, and monitored execution
Production program planning: conducted business analysis, defined IT requirements, and set up a KPI system for control
After-sales value flows: established after-sales processes in the in-house workshop and workshop network, implemented and optimized ERP (PSI Penta)

Jul 2018 - Jul 2019

1 year 1 month

Germany

Principal Consultant / West Branch Manager

brainsphere informationworks GmbH

Client acquisition
Set up the West branch
Project work
Responsibility for results

Oct 2017 - Jul 2021

3 years 10 months

Hagen, Germany

Information und Technik Nordrhein-Westfalen

Introduction and implementation of an output management project in 2020
Merging (process and technical) and modernization of the print centers in Düsseldorf and Hagen
Setting up and managing the implementation program with subprojects
Integration of production technologies and work processes (project budget approx. €7 million)
Modernization of data processing (Compart, Open Text, Posy)
Implementation consulting and change management
Creating reports on strategic direction
Investing in new production technology for printing and enveloping, as well as software
Further development of core processes

Apr 2015 - Jun 2018

3 years 3 months

Hanover, Germany

Head of Consulting / Output Management Projects and Advisory

SET GmbH

Unlock synergies between customer consulting and product support teams
Conducting potential analyses (e.g. Ricoh, NOW.IT)
Managing outsourcing tenders (e.g. Victoria Insurance)
Setting up print centers
Strategic consulting
Business acquisition
Developing strategic consulting services
Internal and external projects

Feb 2015 - Sep 2015

8 months

Düsseldorf, Germany

Interim Head of Broadband

preis24.de GmbH

Adding mobile service offerings
Negotiating contracts
Placing offers
Building a broadband comparison portal
Optimizing the online sales process with internal synergies in tele sales
ERP integration for order-to-cash
Website optimization
Campaign planning and management
Accountability for results

Nov 2014 - Apr 2015

6 months

Munich, Germany

Start-up Consulting / Coaching / Business Development

VioVendi GmbH

Business development
Setting up telesales and direct sales
Setting up business processes in Salesforce CRM

Feb 2014 - Jan 2015

1 year

Hanover, Germany

Consulting

SET GmbH

Business development
Product development (functional requirements)
Developing consulting modules
Creating reference process models for print service providers

Jun 2013 - Jan 2014

8 months

Cologne, Germany

Project Management for CRM & ERP System Integration

congstar Services GmbH

Integration of white label partners into the existing customer service processes
Definition and implementation of new, required customer care processes, CRM configuration, and connection to the ERP for fulfillment
Consolidation of existing phone and written contact channels (call & work)
Implementation of the required integrations in the Right Now written correspondence system with the system partner

Jun 2012 - Sep 2012

4 months

Düsseldorf, Germany

Consulting the Management

Docsellent GmbH

Risk analysis and action planning
Development of backup strategies
Definition of the service portfolio
Creation of product descriptions

Dec 2011 - May 2013

1 year 6 months

Cologne, Germany

Project Leadership and Interim Management

congstar GmbH

Analysis and implementation of process improvements in the porting process (mobile & fixed-line)
CRM configuration and acceptance testing with the aax² ERP system for better process support
Reduction of complaints by changing the automatic communication from the CRM system
Prevention of sanctions from the Federal Network Agency
Analysis of processes and the Right Now system for handling written customer inquiries in the call center
Implementation of process and system improvements for handling written customer inquiries
Implementation of reports in the system used
Standardization of working methods in external contact centers for written correspondence
Optimization of processing in the ERP system
Establishment and management of the second service provider for call and mail processing
Project management for the change of the customer care contact center
Coordination of timely staffing
On-site support for training purposes (arvato, Rostock)
Forecasting and deployment planning for the startup phase
Technical connection of the ACD to congstar's IVR
Introduction of congstar's ERP (aax²) and CRM systems (Right Now)
Integration of the new cable product line into marketing and service in the ERP system
Preparation and execution of the tender for switching the external contact center service provider
Creation of long and short lists
Content and commercial analysis of proposals and preparation of decision documents
Review of existing process documentation
Definition of modeling guidelines in ADONIS
Recording the current processes in the external contact center (D+S Münster)
Documentation of customer care processes for the client
Management of the telesales channel with order hotline and order chat
Campaign execution with support from the aax² ERP system
Preparation of regular KPI reports
Training and selection of staff together with the service provider
Regular on-site checks of the service provider (silent monitoring)

Mar 2009 - May 2012

3 years 3 months

Düsseldorf, Germany

Managing Director / Director of Sales / CIO

Itella Information GmbH

Support for the Danish co-CEO
Sales appointments
Management of customer escalations
Closure and wind-down of the Munich location
Sale of the company
Restructuring measures
Handling the top 30% revenue customers
Development of the go-to-market strategy
Change of IT strategy and its implementation (Compart, Inspire, POSY)

Oct 2006 - Feb 2009

2 years 5 months

Cologne, Germany

Senior Consultant

Steria Mummert Consulting AG

Establishing the organizational and management consulting unit with over 20 employees
Project acquisition
Staff recruitment
Project management: project lead for T-Mobile International and T-Mobile Germany projects
IT strategy consulting
Organizational consulting (process and structure organization)
congstar GmbH: interim management for telesales; building the internal group sales channels and ERP processing workflows
Deutsche Telekom Kundenservice GmbH: head of campaign management, setup of the cross-group order hotline 0800 330 3000
ING DiBa: planning of the central call center based on the call interval patterns of the past 12 months
T-Mobile GmbH: development of the IT strategy for network planning and network construction
T-Mobile International GmbH: optimization of the international change request process

Nov 2002 - Sep 2006

3 years 11 months

Düsseldorf, Germany

Group Manager Bid Management / Business Accounts

Vodafone D2 GmbH

Responding to national and international tenders from major clients
Ensuring feasibility in the ERP KIAS / Pricing Tool
Acting as interface to other Vodafone OpCos
Nationwide implementation of a quoting tool based on an English content management platform
Managing 4 team leads and 45 staff in the B2B contact center
Working on customer, department, and company projects to improve processes and the CRM system
Handling escalations on behalf of senior management
Leading a team of 10 for major account management (B2B)
Overseeing and processing B2B customer requests at 3rd level using KIAS 2000 / Pricing Tool
Training sessions

Mar 2002 - Oct 2002

8 months

Germany

Consultant

Buchenau & Klewe Beratungsgesellschaft bR

Project and process management
Project leadership in consulting projects in IT project management and IT process management
Aventis: Developing a controlling system
EAM AG: Introducing ARIS process documentation
Conducting training sessions on process management

Jan 2000 - Mar 2002

2 years 3 months

Germany

Management / Project Management

Tropolys GmbH

Leading the customer management department with 14 employees in order processing, billing, accounts receivable, and call center
Implementing the ERP system CaM_Bridge
Reorienting the customer management department to a process focus, introducing an archiving system and a customer contact management system
Financial and liquidity planning with authority
Sub-project manager for the implementation of the Agresso accounting system
Advising and supporting Mainz-Kom GmbH in implementing an ERP system
Introducing the electronic archiving system Easy-Archiv
Responsible for participant billing at TeleBeL GmbH
Team lead of IT project management

Jul 1999 - Dec 1999

6 months

DOMO Besmer GmbH

Payroll processing and salary accounting
Designing a new premium wage model for the industrial sector to accommodate changed production processes
HR administration: payroll for industrial employees, preparing employment references, issuing certificates

Jul 1998 - Jun 1999

1 year

Springe, Germany

Team Lead / Customer Care Service

AZ Bertelsmann Direkt

Leading a technical call center team with two staff members
Implementing the electronic archiving system Easy-Archiv
Providing internal support for the ERM system CaM_Bridge across the entire call center
Call center agent

Skills

Management: Up To Ceo Level, Including Restructuring Measures, Development Of A Mid-sized Company >€40m Revenue Including Personnel Optimization; Work Experience With 2–300 Employees From Team Lead To Executive Management
Sales (B2b / B2c, Ecommerce, Retail, Textile, Consumer Goods, It): Sales Management, Direct Sales, Setting Up Telesales Measures, Campaign Management, Key Account Manager, Pricing, Bid Management, Tender Procedures, Experience As Product Manager, Bid Manager, Pricing Group Lead, Key Account Manager And Sales Manager
Customer Relationship Management (Customer Care, Campaigns, Online / Offline, Contact Center, Self-care): Process Optimization In Customer Service, Escalation And Risk Management Across Locations, Improving Customer Communication, Requirements Management For Erp/crm Systems, Up- & Cross-selling, Building Content Management Systems; Experience As Product Manager & Campaign Manager
Finance & Accounting (Erp, Billing, Receivables Management): Financial Planning, Controlling, Setting Up Processes, Accounts Receivable For Mass Billing, Payroll; Process Documentation, Business Analysis, Recruiting; Experience From Hr Administration To Head Of Accounting And Controlling
Consulting: Strategy Planning And Drafting Requirements Specifications, Contract Design, Workshops, Potential Analysis, Implementation, Project Management, Status Presentations At C-level, Functional Development Of Erp/crm Systems And Implementation Projects; Experience As Consultant At Various Levels And Head Of A Management Consulting Unit

Languages

German

Native

English

Advanced

French

Elementary

Education

Aug 1994 - Jul 1997

Berufsakademie Weserbergland e.V.

Business Administrator (BA) & Industrial Clerk · Business Administration · Hamelin, Germany

Certifications & licenses

Certified and listed consultant under the funding program of the Federal Office for Economic Affairs and Export Control

Federal Office for Economic Affairs and Export Control

Profile

Created

January 2024

Last Update

January 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Mirko based?

Mirko is based in Korschenbroich, Germany.

What languages does Mirko speak?

Mirko speaks the following languages: German (Native), English (Advanced), French (Elementary).

How many years of experience does Mirko have?

Mirko has at least 27 years of experience. During this time, Mirko has worked in at least 25 different roles and for 29 different companies. The average length of individual experience is 11 months. Note that Mirko may not have shared all experience and actually has more experience.

What roles would Mirko be best suited for?

Based on recent experience, Mirko would be well-suited for roles such as: Project Manager, Business Analysis, IT Analysis, Architecture, Principal Consultant.

What is Mirko's latest experience?

Mirko's most recent position is Project Manager at MCE Bank GmbH.

What companies has Mirko worked for in recent years?

In recent years, Mirko has worked for MCE Bank GmbH, Micro Mobility Systems AG, Atruvia AG, Nord Ost West Informationstechnik GmbH, and iconCXM GmbH.

Which industries is Mirko most experienced in?

Mirko is most experienced in industries like Professional Services, Information Technology (IT), and Telecommunication. Mirko also has some experience in Automotive, Manufacturing, and Banking and Finance.

Which business areas is Mirko most experienced in?

Mirko is most experienced in business areas like Information Technology (IT), Project Management, and Strategy and Planning. Mirko also has some experience in Sales, Operations, and Business Intelligence.

Which industries has Mirko worked in recently?

Mirko has recently worked in industries like Information Technology (IT), Automotive, and Professional Services.

Which business areas has Mirko worked in recently?

Mirko has recently worked in business areas like Project Management, Information Technology (IT), and Operations.

What is Mirko's education?

Mirko attended Berufsakademie Weserbergland e.V. for Business Administration.

Does Mirko have any certificates?

Mirko has 1 certificate: Certified and listed consultant under the funding program of the Federal Office for Economic Affairs and Export Control.

What is the availability of Mirko?

Mirko is immediately available for suitable projects.

What is the rate of Mirko?

Mirko's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.