Jannik Jespers
Freelance Salesforce Consultant & Developer
Experience
Freelance Salesforce Consultant & Developer
Self-employed
- Consulting and delivery of over 30 Salesforce projects (Sales Cloud, Service Cloud, Experience Cloud, Pardot, Marketing Cloud)
- Designing and setting up CRM architectures including requirements management, data modeling, and automation
- Implementing custom solutions (Apex, LWC, Flows, integrations)
- Developing interfaces with ERP, DMS, and email systems (SAP, Microsoft Dynamics, DocuWare, etc.)
- Introducing agile project methods (Scrum, Kanban) in client projects
- Coaching in-house Salesforce teams (admin and dev training)
Salesforce Consultant & Developer
T-Systems MMS
- Advising mid-sized clients on Salesforce implementation and optimization
- Technical implementation of custom requirements
- Creating dashboards, reports, and automated workflows
- Project coordination with clients and internal stakeholders
- Preparing technical documentation and training materials
Junior CRM Consultant (Salesforce)
Capgemini Deutschland GmbH
- Supporting CRM implementation projects
- Data migration and quality assurance
- Creating custom objects and page layouts
- Configuring user roles and permissions
- End-user support
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Information Technology (16 years) and Professional Services (13 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Information Technology (16 years), Customer Service (13 years), Marketing (10 years), Business Intelligence (5 years), Project Management (5 years), and Quality Assurance (3 years).
Summary
Experienced Salesforce expert with over 15 years of project experience in CRM architecture, Salesforce implementation, custom development, and system integration. Specialized in the digital transformation of sales, marketing, and service processes for mid-sized and large companies. As a reliable digitalization partner, I advise organizations on the efficient and sustainable use of Salesforce ecosystems – from requirements analysis to long-term system support.
Skills
Salesforce Architecture & Implementation
Custom Development (Apex, Lightning Web Components, Visualforce)
Third-party System Integration (Rest/soap Apis, Middleware)
Process Analysis & Digital Transformation
Crm Consulting & Change Management
Project Management (Waterfall & Agile)
Training & Enablement For End Users And Admins
Industries: It, Finance, Healthcare, E-commerce, Manufacturing
Salesforce (Sales, Service, Experience, Marketing Cloud)
Apex, Lwc, Visualforce
Rest, Soap, Postman
Jira, Confluence, Git, Bitbucket
Heroku, Mulesoft
Ms Office, Slack, Trello
Strong Analytical Skills
High Degree Of Responsibility And Self-organization
Communicative And Team Player
Entrepreneurial Mindset
Customer-focused Approach
Languages
Education
Technical University of Dortmund
Bachelor of Science in Business Informatics · Business Informatics · Dortmund, Germany
Certifications & licenses
Salesforce Certified Administrator
Salesforce Certified Integration Architecture Designer
Salesforce Certified Platform Developer I
Salesforce Certified Platform Developer II
Salesforce Certified Sales Cloud Consultant
Salesforce Certified Service Cloud Consultant
Profile
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