Jörg Podesky - Salesforce Consultant

Frankfurt am Main, Germany

Experience

May 2024 - Jun 2024

2 months

Salesforce Consultant

Confidential

Preparing and conducting workshops for Salesforce Marketing Cloud and Salesforce Sales Cloud.
Training key users in standard Salesforce capabilities for Sales Cloud & Marketing Cloud, customization capabilities, live demos, including hands-on exercises.
Tools / languages: Marketing Cloud, Sales Cloud

Jan 2024 - Mar 2024

3 months

Salesforce Mentoring

Nexi Payments S.p.A.

1:1 mentoring and coaching for Salesforce Data Architect related topics as preparation for Salesforce Data Architect certification.
Tools / languages: Core Cloud

Mar 2022 - Jun 2022

4 months

Salesforce Consultant

Sourc-e GmbH

Optimisation of Salesforce Sales Cloud.
Business process analysis and creation of solution designs.
Implementation, testing and deployment of changes.
Process optimization for account, contact and opportunity management.
Setting up various reports and dashboards for different target groups.
Implementation of CTI.
Maintaining metadata changes in GitLab.
Tools / languages: Salesforce Sales Cloud, CTI, GitLab, Lightning Flows

May 2021 - Aug 2024

3 years 4 months

Salesforce Architect, Deployment Manager

BYK Chemie GmbH

Implementation of Salesforce Sales and Service Clouds with Field Service (multi orgs).
Responsible for overall system landscape of service and sales teams.
Ensuring system governance and set up of an application lifecycle management process (ALM).
Stakeholder Management: alignments with business, IT and implementation partners.
Creation of solution designs and implementing change requests end-to-end.
Set up of release management process (deployment path) using Azure DevOps.
Managing deployments, conducting code reviews, solving merge conflicts in Git.
Conception of interfaces, integrations and mappings with SAP CPI / SAP ERP.
Managing and conducting migration of SAP CRM and SAP ERP data into Salesforce using Data Loader, Salesforce Inspector and SAP interfaces.
Implementing Outlook Integration and Einstein Activity Capture for automatic email and event synchronization.
Business requirements analysis and creation of solution designs for implementation in Salesforce.
Evaluation and technical approval of user stories.
Ensuring of IT operations, administration of the system.
Tools / languages: Salesforce Service Cloud, Experience Cloud, Sales Cloud, Field Service, Atlassian Jira/Confluence, Own Company, Microsoft Azure DevOps, SAP ECC, SAP CPI, Documill, Git, ServiceNow

Sep 2019 - Jun 2021

1 year 10 months

Business Architect, Administrator

Jaguar Land Rover Europe

Implementation, improvement and rollout of Salesforce as a global lead management tool in different European markets.
Developing global solutions for different markets, maintaining alignments with regional and global teams.
Technical consulting of gathering requirements and detailed designing for the sales management tool.
Stakeholder Management: Alignments with IT and business (Product Owner, Project Manager, Developer Team).
Maintaining, implementing and testing of change requests.
Planning, rollout and hypercare of sales management tool in multiple markets.
Developing and implementing of solutions for automated document generation for quotes and orders with Conga.
Prospect data migration of legacy system into Salesforce.
UAT Testing and creating documentation.
Training of end-users.
Analysis and fixing of bugs.
Setting up Salesforce reports and dashboards for retailer and management.
Analysis, solution designing and supporting tests of different integrations with Salesforce (SAP CRM, contracting system, car configurator).
Maintenance and documentation of user stories.
Tools / languages: Salesforce Sales Cloud, Experience Cloud, Atlassian Jira/Confluence/Bitbucket, HP ALM, Conga Composer, Lightning Flow, Apex, SAP CRM, Wrike, WebJassy

Jan 2019 - Apr 2019

4 months

Business Consultant, Project Manager, Administration

Anonymous

Development of an interface for transactional emails.
Developing a solution concept for sending out transactional emails account customers.
Functional analysis of interfaces (IBM Watson Campaign Automation, UBX).
Development of a model to dynamically do callouts for sending transactional emails based on criteria triggered by account changes using dynamic parameters.
Development of a model to configure information for sendout emails based on different criteria using dynamically chosen personalization tags.
Creation of technical concept and documentation.
Project management.
Tools / languages: Salesforce, Apex, Visualforce Page, Lightning Components

Jan 2019 - Apr 2019

4 months

Business Consultant, Project Manager, Developer

Anonymous

Lightning Switch Sales Cloud.
Consulting in migration of sales processes from Classic to Lightning.
Consulting and implementation of process analysis and optimization.
Creation of documentation.
Creation of training scripts and end user training.
Global project management (agile / Scrum).
Maintenance and documentation of user stories (Jira & Confluence).
Tools / languages: Salesforce, Apex, Jira, Confluence, Visualforce Page, Lightning Components

Jan 2018 - Jul 2018

7 months

Business Consultant, Project Manager, Developer

Anonymous

Development of global data processing for portfolio and fund management and migration of data.
Development of batch classes for importing und calculating global portfolio and fund data.
Improvement of existing processes (meeting notes, portfolio management).
Project Management.
Tools / languages: Salesforce, Apex

Jan 2018 - Jun 2018

6 months

Consultant, Project Manager, Developer

Anonymous

Lightning Switch Service Cloud.
Consulting in migration of service processes from Classic to Lightning.
Consulting and implementation of process analysis and optimization.
Support of business process improvements and optimizations.
Creation of documentation.
Creation of training scripts and end user training.
Project management of remote back office (agile / Scrum).
Maintenance and documentation of user stories (Jira & Confluence).
Tools / languages: Salesforce, Apex, Jira, Confluence

Jan 2018 - Apr 2018

4 months

Consultant, Project Manager, Developer

Anonymous

Implementation of Salesforce CRM for sales area, development of a Kafka Rest interface.
Development of a Kafka Rest API (consuming and processing data events).
Implementation of dynamic apex managed sharing.
Creation of a 360° view.
Consulting and creation of processes for sales (Dealer and customer management).
Development of triggers and flows.
Functional analysis of global sharing model for german sales areas.
Consulting and support of process analysis and optimization.
Creation of documentation.
Project management.
Tools / languages: Salesforce, Apex, Jira, Confluence

Jan 2016 - Jun 2017

6 months

Project manager, Developer, Business Analyst

Anonymous

Integration of a sales area dealer handling in an existing Salesforce CRM system.
Development of a daily batch routines for upserting different dealer data, revenues and KPIs.
Development and implementation of calculating KPIs dynamically.
Tools / languages: Salesforce, Apex

Jan 2016 - Apr 2017

4 months

Developer, Business Analyst

Anonymous

Introduction of a sales tool based on partner community.
Development of a partner community for sales (based on VisualForce Pages).
Development of apex and Java controllers.
Development of a data business- and sharing-model for integration to an existing Salesforce organization.
Tools / languages: Salesforce, Apex, Trello

Summary

Certified Salesforce Architect and Salesforce Consultant with a technical background. Started in the Salesforce environment in 2013 as a Salesforce Developer and transitioned to the role of a Salesforce Consultant, Project Manager and Architect in 2016. Gathered a diversified knowledge in different Salesforce areas through various smaller and bigger projects across different industries, ensuring that delivered solutions follow best practices, are scalable, adaptable, trusted and deliver value to the business.

Salesforce Roles:

Solution / Technical Architect
Business Analyst
Administrator
Release / Deployment Manager
Project Manager

Salesforce Skills:

Core Clouds (Sales Cloud, Service Cloud), Experience Cloud, Field Service, Data Cloud, Marketing Cloud
CRM consulting, business analysis, data modelling, process optimization, solution designing, architectural and conceptual designing, data migration, administration, integrations (i.e. SAP ERP/CRM)
Administration, standard and customizing tools – Flows, Data Loader, Reports/Dashboards etc.

Tools & Technologies:

Atlassian Jira/Confluence, ServiceNow, HP ALM, Trello, UML, Lucid
Microsoft Azure DevOps, Bitbucket, GitLab, Copado
Apex, Visualforce, Java, JavaScript, LWC, Git

Languages

German

Native

English

Advanced

Spanish

Elementary

Education

TU Darmstadt

M. Sc., Project Management · Economic Computer Science · Darmstadt, Germany

Certifications & licenses

Professional Scrum Certified Master I

Professional Scrum Certified Product Owner I

Project Management (GPM)

Project Management (IPMA)

Salesforce Accredited Professional (Process Automation)

Salesforce

Salesforce Certified AI Associate

Salesforce

Salesforce Certified Administrator

Salesforce

Salesforce Certified Advanced Administrator

Salesforce

Salesforce Certified Application Architect

Salesforce

Salesforce Certified Associate

Salesforce

Salesforce Certified Business Analyst

Salesforce

Salesforce Certified Data Architect

Salesforce

Salesforce Certified Data Cloud Consultant

Salesforce

Salesforce Certified Development Lifecycle and Deployment Architect

Salesforce

Salesforce Certified Field Service Consultant

Salesforce

Salesforce Certified Identity and Access Management Architect

Salesforce

Salesforce Certified Integration Architect

Salesforce

Salesforce Certified Marketing Associate

Salesforce

Salesforce Certified Marketing Cloud Email Specialist

Salesforce

Salesforce Certified Platform App Builder

Salesforce

Salesforce Certified Platform Developer I

Salesforce

Salesforce Certified Sales Cloud Consultant

Salesforce

Salesforce Certified Service Cloud Consultant

Salesforce

Salesforce Certified Sharing and Visibility Architect

Salesforce

Salesforce Certified System Architect

Salesforce

Salesforce Certified UX Designer

Salesforce

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