Fabian K. - Technical Architect

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Cologne, Germany

Experience

May 2022 - Present

3 years 4 months

Technical Architect

TIC (Testing, Inspection, Certification)

Technical Architect for Field Service Lightning
Technical Architect for Service Cloud
Reporting to head of Lead2Order and Order2Cash
Improving the CI/CD process
Copado Setup and Rollout
Pull request reviews and branch merging
Improving code quality
Moderator of Circle of Excellence meetings.

Feb 2021 - May 2022

1 year 4 months

Requirements Engineering, Solution Architect, Project Management

Consulting Agency

Supporting a consulting agency
Responsible for six end customer projects, involved in tfour more projects
Sales-,Service-, Field Service- and Experience Cloud Rollouts
Interface from SF to Shopware, SAP Business One, SAP R3 and Dell Boomi (Middleware)
Working with clients (Requirements Engineering, Consulting, Work package design, Solution design)
Rollout, deployment strategy, release strategy
Process automation with Flows and Triggers
Creating screen components (Screen flows and LWCs)
Code review
On hands classes and internal knowledge transfer sessions

Feb 2021 - Dec 2021

11 months

Requirements Engineering, Solution Architect, Project Management

Non-Profit

Salesforce NPSP rollout
Data import (master data, funding history, communication history)
CSV and XML Import / Exports (Spooling Jobs)
Contribution receipt process
Campaign management
Interface to Fundraising Box
Process automation
On hands classes

Dec 2020 - May 2021

6 months

Requirements Engineering, Solution Architect, Project Management

Consulting Agency

Supporting a consulting agency in the field service area (ISV Partner)
Responsible for two end customer projects
Improving the managed package
Designing new features for the managed package
Working with clients (Requirements Engineering, Consulting, Work package design)
Moderating Presales workshop

Nov 2020 - Present

4 years 10 months

Cologne, Germany

Managing Partner

FK Solution Design GmbH

Manages as managing partner.
The company's goal is to optimize existing system landscapes, reducing data silos and connecting software systems.
As a result, data can be used more efficiently and the processes lead time can be reduced.

Nov 2020 - Jan 2021

3 months

Requirements Engineering, Solution Architect

Insurance

Experience Cloud implementation
Data Model design
Form Assembly forms and connection
Process automation
Screen Flow design

May 2020 - Jul 2020

3 months

Solution Architect, Project Manager, Requirements Engineer

Private Banking

Designing a funding process
Process automation features
Data model design
DocuSign implementation
Conception of a customer community add-on
Epic and userstory definition for developers

Apr 2020 - Oct 2020

7 months

Solution Architect, Requirements Engineer, Nearshore Coordinator

Energy

Working together with Business Analyst in the “EPIC factory team”
Translating business requirements into epics and userstories
Responsibility for 8 nearshore resources from Romania
Implementing and maintaining SF Connect (External objects)
Responsibility for the interface between SF and SAP
Transforming SF processes and make them available for multiple backends (Dependency injection)
Concepting and implementing new Service Cloud features
Implementing skill-based routing (Omni-Channel)

Apr 2020 - May 2020

2 months

Coach

Energy

Preparing and leading numerous hands-on training sessions in small groups (approx. 100 employees)
Training topics included:
Sales Cloud Basics
Lead to Order Process
Activity and Collaboration Features
E-Mail Templates, List Views and Merge Fields
Reports and Dashboards
Service Cloud Basics
Experience Cloud Basics

Oct 2019 - Jul 2020

10 months

Poland

Solution Architect, Project Manager, Requirements Engineer, Admin

Food Delivery

Acquisition of the client as key account (onboarded three more colleagues)
Stakeholder management + Connecting the IT and business departments
Key user training
Org cleanup and master data maintenance
Service Cloud implementation and rollout (D, CH, AT, NL, PL, IS) + strategy for 5 more countries
NPS Survey implementation
Implementing logic for case routing and management (process harmonization and automation)
Customer Community implementation as main contact point for over 5k drivers
Reporting and KPI setup
Switch from Classic to Lightning Experience

Jul 2019 - Aug 2019

2 months

Solution Architect, Developer

Chemical

Designing a dynamic and multi criteria - / multi level approval process based on custom objects
Docking custom implementation to ProcessInstance

May 2019 - Mar 2020

11 months

Solution Architect, Nearshore Coordinator, Requirements Engineer, Project Manager

Food

First worldwide Manufacturing cloud rollout in the Salesforce ecosystem
Epic and userstory definition
Responsible for two nearshore resources from Poland
Switch from Classic to Lightning experience (country-based rollout)
Optimizing the Quote Process
Implementing a Product Configurator logic and process
Implementing a Customer Community

May 2019 - May 2019

1 month

Developer

Retail

Implementing a trigger framework
Writing apex code, test classes, visual force pages and lightning components
Deployment Management

Jan 2019 - May 2019

5 months

Developer

Energy

Experience Cloud implementation
Deployment Management
Writing apex code, test classes, visual force pages and lightning components
Data Model adjustment
Implementing Rest Services
Experience Cloud branding with CSS
Document generator

Nov 2018 - Jan 2019

3 months

Developer

Energy

Experience Cloud implementation
Deployment Management
Writing apex code, test classes, visual force pages and lightning components
Data Model adjustment
Data Visualization with Highcharts and Leaflet
Implementing Rest Services
Experience Cloud branding with CSS

Jan 2018 - Dec 2020

3 years

Germany

Consultant / Project Manager

mindsquare AG

He has advised and supported numerous customers in the implementation and further development of Salesforce instances.
As a certified Scrum Master and project manager he acted as internal and external main contact person in projects.
His tasks included the coordination of nearshore and offshore resources.

May 2016 - Jul 2018

2 years 3 months

Working Student, Requirements Engineer, Project Manager

Automotive

Implementing a Web-EDI third party into the SAP landscape
Implementing a Business Intelligence solution and connect it to numerous data sources
Implementing a long-term-supplier declaration via Adobe Interactive Forms
Concepting and developing a cloud service solution together with a strategic partner and digitalizing the Request for Quotation process (eRFQ)
Planning and implementing an Interface between eRFQ and SAP MM
Concepting and implementing a role-based security concept for eRFQ
Concepting and implementing a supplier self-disclosure process for eRFQ

Summary

During his time as a working student, he was already responsible for starting and implementing software projects.

From 2018 to the end of 2020, Mr. Kramer was part of mindsquare AG. During this time, he advised and supported numerous customers in setting up and further developing Salesforce instances. As a project manager, he served as the main internal and external contact in projects and coordinated nearshore and offshore teams.

In November 2020, Mr. Kramer founded FK Solution Design GmbH, which he manages as managing partner. The company's goal is to optimize existing system landscapes, reduce data silos, and connect software systems. As a result, data can be used more efficiently and process lead times can be reduced.