Fabian Kramer
Technical Architect
Experience
May 2022 - Present
3 years 3 monthsTechnical Architect
TIC (Testing, Inspection, Certification)
- Technical Architect for Field Service Lightning
- Technical Architect for Service Cloud
- Reporting to head of Lead2Order and Order2Cash
- Improving the CI/CD process
- Copado setup and rollout
- Pull request reviews and branch merging
- Improving code quality
- Moderator of Circle of Excellence meetings.
Feb 2021 - May 2022
1 year 4 monthsRequirements Engineering, Solution Architect, Project Management
Consulting Agency
- Supporting a consulting agency
- Responsible for six end customer projects, involved in four more projects
- Sales, Service, Field Service and Experience Cloud rollouts
- Interface from Salesforce to Shopware, SAP Business One, SAP R/3 and Dell Boomi (middleware)
- Working with clients (requirements engineering, consulting, work package design, solution design)
- Rollout, deployment strategy, release strategy
- Process automation with flows and triggers
- Creating screen components (screen flows and LWCs)
- Code review
- Hands-on classes and internal knowledge transfer sessions
Feb 2021 - Dec 2021
11 monthsRequirements Engineering, Solution Architect, Project Management
Non-Profit
- Salesforce NPSP rollout
- Data import (master data, funding history, communication history)
- CSV and XML import/export (spooling jobs)
- Contribution receipt process
- Campaign management
- Interface to Fundraising Box
- Process automation
- Hands-on classes
Dec 2020 - May 2021
6 monthsRequirements Engineering, Solution Architect, Project Management
Consulting Agency
- Supporting a consulting agency in the field service area (ISV partner)
- Responsible for two end customer projects
- Improving the managed package
- Designing new features for the managed package
- Working with clients (requirements engineering, consulting, work package design)
- Moderating presales workshops
Nov 2020 - Present
4 years 9 monthsCologne, Germany
Managing Partner
FK Solution Design GmbH
- Manages as managing partner
- The company’s goal is to optimize existing system landscapes, reducing data silos and connecting software systems
- As a result, data can be used more efficiently and the lead time of processes can be reduced
Nov 2020 - Jan 2021
3 monthsRequirements Engineering, Solution Architect
Insurance
- Experience Cloud implementation
- Data model design
- FormAssembly forms and connection
- Process automation
- Screen flow design
May 2020 - Jul 2020
3 monthsSolution Architect, Project Manager, Requirements Engineer
Private Banking
- Designing a funding process
- Process automation features
- Data model design
- DocuSign implementation
- Concept of a customer community add-on
- Epic and user story definition for developers
Apr 2020 - Oct 2020
7 monthsSolution Architect, Requirements Engineer, Nearshore Coordinator
Energy
- Working together with a business analyst in the epic factory team
- Translating business requirements into epics and user stories
- Responsibility for eight nearshore resources from Romania
- Implementing and maintaining Salesforce Connect (external objects)
- Responsibility for the interface between Salesforce and SAP
- Transforming Salesforce processes and making them available for multiple backends (dependency injection)
- Concepting and implementing new Service Cloud features
- Implementing skill-based routing (Omni-Channel)
Apr 2020 - May 2020
2 monthsCoach
Energy
- Preparing and leading numerous hands-on training sessions in small groups (approx. 100 employees)
- Training topics included:
- Sales Cloud basics
- Lead to Order process
- Activity and collaboration features
- E-Mail templates, list views and merge fields
- Reports and dashboards
- Service Cloud basics
- Experience Cloud basics
Oct 2019 - Jul 2020
10 monthsPoland
Solution Architect, Project Manager, Requirements Engineer, Admin
Food Delivery
- Acquisition of the client as key account (onboarded three more colleagues)
- Stakeholder management and connecting IT and business departments
- Key user training
- Org cleanup and master data maintenance
- Service Cloud implementation and rollout (DE, CH, AT, NL, PL, IS) plus strategy for five more countries
- NPS survey implementation
- Implementing logic for case routing and management (process harmonization and automation)
- Customer Community implementation – main contact point for over 5,000 drivers
- Reporting and KPI setup
- Switch from Classic to Lightning Experience
Jul 2019 - Aug 2019
2 monthsSolution Architect, Developer
Chemical
- Designing a dynamic and multi-criteria, multi-level approval process based on custom objects
- Docking custom implementation to ProcessInstance
May 2019 - Mar 2020
11 monthsSolution Architect, Nearshore Coordinator, Requirements Engineer, Project Manager
Food
- First worldwide Manufacturing Cloud rollout in the Salesforce ecosystem
- Epic and user story definition
- Responsible for two nearshore resources from Poland
- Switch from Classic to Lightning Experience (country-based rollout)
- Optimizing the quote process
- Implementing product configurator logic and process
- Implementing a customer community
May 2019 - May 2019
1 monthDeveloper
Retail
- Implementing a trigger framework
- Writing Apex code, test classes, Visualforce pages and Lightning components
- Deployment management
Jan 2019 - May 2019
5 monthsDeveloper
Energy
- Experience Cloud implementation
- Deployment management
- Writing Apex code, test classes, Visualforce pages and Lightning components
- Data model adjustment
- Implementing REST services
- Experience Cloud branding with CSS
- Document generator
Nov 2018 - Jan 2019
3 monthsDeveloper
Energy
- Experience Cloud implementation
- Deployment management
- Writing Apex code, test classes, Visualforce pages and Lightning components
- Data model adjustment
- Data visualization with Highcharts and Leaflet
- Implementing REST services
- Experience Cloud branding with CSS
Jan 2018 - Dec 2020
3 yearsGermany
Consultant / Project Manager
mindsquare AG
- He has advised and supported numerous customers in the implementation and further development of Salesforce instances.
- As a certified Scrum Master and project manager he acted as internal and external main contact person in projects.
- His tasks included the coordination of nearshore and offshore resources.
May 2016 - Jul 2018
2 years 3 monthsWorking Student, Requirements Engineer, Project Manager
Automotive
- Implementing a Web-EDI third party into the SAP landscape
- Implementing a business intelligence solution and connecting it to numerous data sources
- Implementing a long-term supplier declaration via Adobe Interactive Forms
- Concepting and developing a cloud service solution together with a strategic partner and digitizing the Request for Quotation process (eRFQ)
- Planning and implementing an interface between eRFQ and SAP MM
- Concepting and implementing a role-based security concept for eRFQ
- Concepting and implementing a supplier self-disclosure process for eRFQ
Summary
Already during his time as a working student he was responsible for the initialization and implementation of software projects.
Mr. Kramer was a part of mindsquare AG from 2018 until the end of 2020. In this time he has advised and supported numerous customers in the implementation and further development of Salesforce instances. As a project manager he acted as internal and external main contact person in projects. His tasks included the coordination of nearshore and offshore resources.
In November 2020 Mr. Kramer founded the FK Solution Design GmbH, which he manages as managing partner. The company’s goal is to optimize existing system landscapes, reducing data silos and connecting software systems. As a result, data can be used more efficiently and the lead time of processes can be reduced.
Languages
German
NativeEnglish
Advanced Education
University of Koblenz-Landau
Master of Science, conceptual design and implementation of IT projects · Business Informatics · Germany
University of Koblenz-Landau
Bachelor of Science, conceptual design and implementation of IT projects · Information Management · Germany
Certifications & licenses
AWS – Certified Cloud Practitioner
AWS
CPSA-F – Certified Software Architect (Foundation Level)
CSSC Six Sigma – Green Belt
CSSC Six Sigma
CSSC Six Sigma – Yellow Belt
CSSC Six Sigma
Copado – Fundamentals I
Copado
Copado – Fundamentals II
Copado
Flosum – Certified Expert
Flosum
Flosum – Certified Professional
Flosum
Gearset Academy – Gearset Master
Gearset Academy
PRINCE2 – Foundation
Professional Scrum Master – PSM I
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