Fabian Kramer
Salesforce Architect
Experience
May 2022 - Present
2 years 10 months Germany
Technical Architect
- Technical Architect for Field Service Lightning
- Technical Architect for Service Cloud
- Reporting to head of Lead2Order and Order2Cash
- Improving the CI/CD process
- Copado Setup and Rollout
- Pull request reviews and branch merging
- Improving code quality
- Moderator of Circle of Excellence meetings
Feb 2021 - May 2022
1 year 4 months Germany
Requirements Engineer, Solution Architect, Project Manager
Consulting Agency
- Supporting a consulting agency
- Responsible for six end customer projects, involved in four more projects
- Sales-, Service-, Field Service- and Experience Cloud Rollouts
- Interface from SF to Shopware, SAP Business One, SAP R3 and Dell Boomi (Middleware)
- Working with clients (Requirements Engineering, Consulting, Work package design, Solution design)
- Rollout, deployment strategy, release strategy
- Process automation with Flows and Triggers
- Creating screen components (Screen flows and LWCs)
- Code review
- On hands classes and internal knowledge transfer sessions
Feb 2021 - Dec 2021
11 months Germany
Requirements Engineer, Solution Architect, Project Manager
- Salesforce NPSP rollout
- Data import (master data, funding history, communication history)
- CSV and XML Import / Exports (Spooling Jobs)
- Contribution receipt process
- Campaign management
- Interface to Fundraising Box
- Process automation
- On hands classes
Dec 2020 - May 2021
6 months Germany
Requirements Engineer, Solution Architect, Project Manager
Consulting Agency
- Supporting a consulting agency in the field service area (ISV Partner)
- Responsible for two end customer projects
- Improving the managed package
- Designing new features for the managed package
- Working with clients (Requirements Engineering, Consulting, Work package design)
- Moderating Presales workshop
Nov 2020 - Jan 2021
3 months Germany
Requirements Engineer, Solution Architect
- Experience Cloud implementation
- Data Model design
- Form Assembly forms and connection
- Process automation
- Screen Flow design
May 2020 - Jul 2020
3 months Germany
Solution Architect, Project Manager, Requirements Engineer
- Designing a funding process
- Process automation features
- Data model design
- DocuSign implementation
- Conception of a customer community add-on
- Epic and userstory definition for developers
Apr 2020 - Oct 2020
7 months Germany
Solution Architect, Requirements Engineer, Nearshore Coordinator
- Working together with Business Analyst in the "EPIC factory team"
- Translating business requirements into epics and userstories
- Responsibility for 8 nearshore resources from Romania
- Implementing and maintaining SF Connect (External objects)
- Responsibility for the interface between SF and SAP
- Transforming SF processes and make them available for multiple backends (Dependency injection)
- Concepting and implementing new Service Cloud features
- Implementing Skill based routing (Omni-Channel)
Apr 2020 - May 2020
2 months Germany
Coach
- Preparing and leading numerous on-hands training sessions in small groups (approx. 100 employees)
- Topics:
- Sales Cloud Basics
- Lead to Order Process
- Activity and Collaboration Features
- E-Mail Templates, List Views und Merge Fields
- Reports und Dashboards
- Service Cloud Basics
- Experience Cloud Basics
Oct 2019 - Jul 2020
10 months Germany
Solution Architect, Project Manager, Requirements Engineer, Admin
- Acquisition of the client as key account (onboarded three more colleagues)
- Stakeholder management + Connecting IT and business department
- Key user training
- Org cleanup and master data maintaining
- Service Cloud implementation and rollout (D, CH, AT, NL, PL, IS) + strategy for 5 more countries
- NPS Survey implementation
- Implementing logic for case routing and management (process harmonization and auto.)
- Customer Community implementation - main contact point for over 5k driver
- Reporting and KPI setup
- Switch from Classic to Lightning Experience
Jul 2019 - Aug 2019
2 months Germany
Solution Architect, Developer
- Designing a dynamic and multi criteria - / multi level approval process based on custom objects
- Docking custom implementation to ProcessInstance
May 2019 - Mar 2020
11 months Germany
Solution Architect, Nearshore Coordinator, Requirements Engineer, Project Manager
- First worldwide Manufacturing cloud rollout in the Salesforce ecosystem
- Epic and userstory definition
- Responsible for two nearshore resources from Poland
- Switch from Classic to Lightning experience (country-based rollout)
- Optimizing the Quote Process
- Implementing a Product Configurator logic and process
- Implementing a Customer Community
May 2019 - May 2019
1 month Germany
Developer
- Implementing a trigger framework
- Writing apex code, test classes, visual force pages and lightning components
- Deployment Management
Jan 2019 - May 2019
5 months Germany
Developer
- Experience Cloud implementation
- Deployment Management
- Writing apex code, test classes, visual force pages and lightning components
- Data Model adjustment
- Implementing Rest Services
- Experience Cloud branding with CSS
- Document generator
Nov 2018 - Jan 2019
3 months Germany
Developer
- Experience Cloud implementation
- Deployment Management
- Writing apex code, test classes, visual force pages and lightning components
- Data Model adjustment
- Data Visualization with Highcharts and Leaflet
- Implementing Rest Services
- Experience Cloud branding with CSS
May 2016 - Jul 2018
2 years 3 months Germany
Working Student, Requirements Engineer, Project Manager
- Implementing a Web-EDI third party into the SAP landscape
- Implementing a Business Intelligence solution and connect it to numerous data sources
- Implementing a long-term-supplier declaration via Adobe Interactive Forms
- Concepting and developing a cloud service solution together with a strategic partner and digitalizing the Request for Quotation process (eRFQ)
- Planning and implementing an Interface between eRFQ and SAP MM
- Concepting and implementing a role-based security concept for eRFQ
- Concepting and implementing a supplier self-disclosure process for eRFQ
Summary
Fabian Kramer studied Information Management (B.Sc.) and Business Informatics (M.Sc.) at the University of Koblenz-Landau with the focus on conceptual design and implementation of IT projects. Already during his time as a working student he was responsible for the initialization and implementation of software projects.
Mr. Kramer was a part of mindsquare AG from 2018 until the end of 2020. In this time he has advised and supported numerous customers in the implementation and further development of Salesforce instances. As a certified Scrum Master and project manager he acted as internal and external main contact person in projects. His tasks included the coordination of nearshore and offshore resources.
In November 2020 Mr. Kramer founded the FK Solution Design GmbH, which he manages as managing partner. The companies goal is to optimize existing system landscapes, reducing data silos and connecting software systems. As a result, data can be used more efficiently and the processes lead time can be reduced.
Languages
English
Native
German
Advanced
Education
Oct 2020 - Jun 2022
University of Koblenz-Landau
M.Sc. · Business Informatics · Germany
Oct 2018 - Jun 2020