Sebastian Jung - Business Analyst and IT Project Management

Recommended expert

Cologne, Germany

Experience

Dec 2020 - Present

5 years 2 months

Cologne, Germany

Business analysis and development lead for the new Service Center app “OpsOne” at Carglass GmbH
Involvement throughout the entire project lifecycle: requirements analysis, project planning, development, testing, rollout into operations, and handover to the line organization
Project management and business analysis for the implementation of an overarching Joiner-Mover-Leaver service
Establishment of a central IDAM system and company-wide rollout of standardized JML processes, focusing on automation and compliance across 26 IT systems
Business analysis and enterprise architecture for Move2Cloud and implementation of Genesys Cloud
Lead Agile Coach for the DevOps transition at RWE Supply & Trading for 300 IT employees until 2022-10-31
Significant improvement in software delivery through team-specific method application
Consistent agile alignment of the entire organization based on measurable criteria

Feb 2020 - Nov 2020

10 months

Munich, Germany

Provision of API-based cloud services for wholesale and retail operations
Leadership of two agile DevOps teams; budget responsibility
Automation of 25+ processes between BMW AG, dealers, and markets through successful integration of strategic partners for vehicle valuation, insurance, billing, and logistics
Achieved 2.6% higher sales revenue through the development of connected data analytics

Jan 2019 - Feb 2020

1 year 2 months

Munich, Germany

End-to-end responsibility for the personalized customer area of the BMW / MINI website
Leadership of four agile DevOps teams (three external); budget responsibility
+35% Net Promoter Score and ~40% cost savings through implementation with cutting-edge Kubernetes cloud technology and microservice architecture with a special focus on data analytics
Sustainable establishment of the portal through rollouts and operations for customers in 50+ markets

Oct 2016 - Dec 2018

2 years 3 months

Munich, Germany

Strategic project alignment in an agile environment for requirements in 10+ markets with a focus on the overall customer experience (CX), including multi-channel coordination with the customer ecosystem
Coordination of two teams during the phases of conception, implementation, testing, and rollout
Established as a lighthouse project for the active shaping of the “100% Agile Transformation”

Oct 2014 - Sep 2016

2 years

Munich, Germany

Lead of provisioning management for three systems (including hardware and software system development) in DB Regio's largest procurement project; budget responsibility
Successful system integration and on-time delivery to the vehicle manufacturer
Established provisioning expertise at DB through defining and modeling new business processes and implementing them in the organization

May 2013 - Sep 2014

1 year 5 months

Munich, Germany

Development of mission-critical applications on helicopter displays (Java, SVG & OracleDB)
IT consulting according to ITIL and support of clients' corporate IT (including BWI GmbH)

Jul 2006 - Apr 2013

6 years 10 months

Graduation from the officer school as top of class and service as an IT officer
Research assistant at the Institute for Software Technology for application development of natural user interfaces, for example wall-sized touchscreens for interactive office communication

Leadership & Management
Project And Product Management (Agile, Ipma)
Development And Implementation Of It Applications
Business Analysis, Enterprise Architecture
It Service Management
Agile Methodology
Process Development And Automation
Software Development Lifecycle (Continuous Delivery, Continuous Integration, Testing, Golive, Operations)
User And Customer Experience (Ux / Cx), Prototyping And User Testing
Data, Structure, Process, And Workflow Modeling
Software Design And Architecture (App, Cloud)
Data Analytics And Business Intelligence
Programming And Infrastructure