Recommended expert
Silvia Biedermann
Business Consultant - Product Management Banking
Experience
Oct 2022 - May 2024
1 year 8 monthsBusiness Consultant - Product Management Banking
Aareal Bank AG
- Focus on optimizing and further developing the in-house EBICS application
- Functional and technical consulting for Aareal First Financial Solutions AG on products and applications of the EBICS standard in the operations and development areas, and project-specific communication with external development partners and the product vendor to implement corresponding optimizations at the technical level
- Acting as the functional coordinator, advising on content-related regulatory requirements as well as technical prerequisites and necessities, and bringing these together at the functional level
- Advising on handling EBICS formats
- Reviewing the current EBICS standard for optimization and development potential
- Analyzing the current state to identify development potentials and deriving appropriate recommendations for action while considering regulatory requirements
- Conducting EBICS tests during the project
- Responsible on the functional level for requirements management and, in this context, capturing and documenting requirements for such tests
- Designing a functional and long-term test management approach
- Executing and evaluating the tests
- Advising on sustainable quality assurance and audits
- Project languages: German and English
- Tools/methods: MS Project, MS Office, MS Visio, TestRail, Confluence, Jira, Business Logics Bankkrecher, Business Logics Test Data Generator, Business Logics Banking Tool, Business Logics Test System, DBEAVER, Squirrel, Unix virtual machines, WinSCP, Kitty, PuTTY, various Aareal Bank products, online banking portal, Aareal Sign, core banking system, SAP Blue Eagle, SAP RE-FX, Aareon Wodis Sigma, Haufe Real Estate Wowinex, GAP Group Immotion, UTS Karthago, SAP IS-U/Waste, SIV kVASy various EBICS clients
Jul 2020 - Present
5 years 7 monthsRequirement Manager
Rheinmetall Defence Electronics GmbH
- International team Network Combat Systems – Land Systems
- Future infantryman (IdZ), IdZ Division 25, battery charging and management systems, automated test systems (for battle management systems), NNbS, D-LBO, TaWan
- Planning the approach for creating and maintaining the system architecture in IBM Rational DOORS / Windows 10
- Creating and maintaining system models
- Capturing customer requirements in use cases and user stories
- Documenting logical sequences and interactions between system functions or logical elements
- Describing the system architecture through different architectural views
- Identifying internal and external interface requirements between system elements
- Make-or-buy analysis and decision making
- Maintaining the DOORS requirements database and system models in common design tools like EA/Rhapsody
- Establishing a new requirements engineering process
- Developing a structure and requirements analysis of all technical, organizational, and governance measures for specifying electronic systems across multiple projects, aiming to create a requirements management handbook and requirements management plan
- Gathering, processing, and tracking requirements and creating a requirements baseline that serves as the basis for defining the needed work products
- Translating defined customer requirements into system-level specifications that form the basis of the system design
- Joint review of system requirements
- Designing system architecture, software requirements analysis
- Planning, implementing, and controlling the reuse program
- Responsible for change management
- Setting up a test environment with DOORS Next Generation and Rhapsody
- Project languages: German and English
- Tools/methods: MS Project, MS Office, MS Visio, IBM Rational DOORS 9.6, DOORS Next Gen, Enterprise Architect, Rhapsody, Sophisten, IREB, V-model XT, SCRUM (software engineering), ITIL (patch management)
Aug 2019 - Jun 2020
11 monthsHamburg, Germany
Project Manager - Transnational Team
Barclays Bank Ireland PLC Hamburg Branch (Barclaycard)
- Connecting and integrating a world-renowned ePOS partner (AMAZON) into the existing banking infrastructure
- Integrating the ePOS partner as a new channel including API interfaces
- Responsible for areas of real-time customer onboarding including KYC (Know Your Customer), WebID automation, and real-time account boarding, as well as integration for finance and control
- Integrating the channel into the customer and agent front end
- Integrating all relevant processes/data flows into the existing backend systems
- Software/hardware adjustments for all systems affected by the change
- Integrating the processes adapted for the new channel for finance, collections, fraud, sanctions, IT risk, operations, credit risk review, and validation of functional and non-functional requirements
- Reviewing the IT architecture
- Creating use case diagrams, sequence diagrams, activity diagrams, and class diagrams
- Reviewing software specifications, implementation, and integration in compliance with applicable Barclays design and process standards and Barclays governance up to go-live
- Overseeing SIT and UAT testing
- Release management
- Responsible for resolving problem reports (bug fixes)
- Project planning, KPIs, risk management, reporting
- Responsible for successful agile development according to the SCRUM process
- Responsible for change and configuration management
- Project documentation, budget planning
- Stakeholder management
- Key risk management
- Change management
- Project languages: German, English
- Tools/methods: MS Office suite including Visio and MS Project; Agile Central, Navigator, Scrum, Lean Control Tool, Confluence, Jira, Prince2, API, REST, SOAP, Java, XML, cloud services, KYC, online banking app, digital payments, customer journey, BPM
Sep 2018 - Jul 2019
11 monthsHamburg, Germany
Project Management Software Development and Implementation
Barclays Bank Ireland PLC Hamburg Branch (Barclaycard)
- Replacing a payment system (transnational teams – Germany, UK, India)
- Tender phase: creating the necessary documentation for the procurement of a new payment system (SEPA, SWIFT, TARGET2, PSD2, INSTANT PAYMENTS, ISO20022, XML PACS formats, CAMT formats, EBICS reconciliation, reports, connection to the Bundesbank, EBA)
- Creating the long list and short list for supplier selection
- Supporting supplier selection and supplier pitches
- Evaluating responses from the tender and creating various evaluation matrices for supplier selection
- Supplier management and supplier selection
- Implementation phase: reviewing and validating functional and non-functional requirements
- Reviewing the IT architecture
- Creating use case diagrams, sequence diagrams, activity diagrams, and class diagrams
- Responsible for software specifications, implementation, and integration in compliance with applicable Barclays design and process standards and Barclays governance up to go-live
- Project planning, KPIs, risk management, reporting
- Responsible for successful agile development following the SCRUM process
- Responsible for change and configuration management
- Project documentation, budget planning
- Stakeholder management
- Key risk management
- Project languages: German, English
- Tools/methods: MS Office suite including Visio and MS Project; Agile Central, Navigator, Scrum, Lean Control Tool, Confluence, Jira, Prince2; Vision+; CBPay; Oracle Financials; various banking front-end and back-end systems, mainframe, COBOL; Java; SEPA, SWIFT, TARGET2, PSD2, INSTANT PAYMENTS, ISO20022
Mar 2016 - Sep 2018
2 years 7 monthsProject Management Software Transition and Further Development of A400M Load Master Controls Embedded Software
Airbus Defence and Space GmbH
- Team size: 60 people plus subcontractors
- Software stream project management (development according to DO-178B)
- Transitioning the developed software from the civil aviation sector to the military aviation sector
- Transition of software, test, and development know-how and the development team
- Transition of the development and test environment (across locations)
- Defining work packages
- Managing subcontractors (Germany, Spain, India)
- Responsible for software specifications, implementation, and integration in compliance with design and process standards for safety-critical software
- Responsible for verification and validation of software requirements
- Responsible for certification of the software according to DO-178B by EASA
- Responsible for resolving problem reports (bug fixes)
- Project planning, KPIs, risk management, reporting
- Responsible for successful semi-agile development following the SCRUM process
- Responsible for change and configuration management
- Project documentation, budget planning
- Project languages: German, English
- Tools/methods: MS Office suite including Visio and MS Project; SAP ERP; SAP SRM; DOORS 9.0; ClearCase; ClearQuest; Reqtify; V-model; DO-178B process; DAL B, DAL D, SCRUM, Artisan, Jira, Confluence
Jun 2015 - Feb 2016
9 monthsBremen, Germany
Multi-project management of Application Software Development A400M LMC (Loadmaster Controls) including Software Transfer and
ADS Airborne Solutions GmbH
- Leading a project in the area of software transfer and transition from a civilian aviation division to a military aviation division including personnel transfer, know-how transfer, infrastructure transfer (hardware) and transfer/transformation of the development environment
- Leading a project in the area of safety-critical (DAL B) embedded software for complex hardware in an aviation application
- Responsibility for the entire development and test environment
- Managing subcontractors (Germany and India)
- Software Reviews (SDR, FDR, FFR, CRC)
- Responsible for the Change Control Board
- Non-Conformity Management
- Software Integration and Software Engineering
- Documentation of the Software Architecture and Software Design
- Compliance with valid design and process standards for safety-critical software (DO-178B)
- Requirements Engineering and Re-engineering; Sample Inspections (from Specification to Code); Tracings
- Project planning and monitoring regarding cost, schedule and progress tracking, material resources and personnel capacity for both projects
- Representing the projects internally and externally
- Risk management, definition and monitoring of measures to be initiated
- Collaboration on the project documentation
- Review of certification documents, design documents, specifications; impact analyses; test cases; test procedures
- Professional preparation and presentation of project status and progress; development of internal and external reports, reviews, meetings
- Supervision of the system test team
- Project languages: German, English
- Tools/methods: MS Office suite including Visio and MS Project; SAP ERP; SAP SRM; DOORS 9.0; ClearCase; ClearQuest; Reqtify; V-Model; DO-178B process; DAL B, DAL D, SCRUM
Apr 2014 - May 2015
1 year 2 monthsBremen, Germany
Project management of Software Applications A400M LMC (Load Master Control)
Cassidian Airborne Solutions GmbH
- Leading and managing a project in the area of embedded software for complex hardware in an aviation application
- Management of two subcontractors (Germany and India)
- Software reviews (Software Requirement Reviews, Software Design Reviews, First Flight Reviews) up to the certification review (CRC)
- Review of software architecture, interface definitions and partial review of C source code
- Interdisciplinary collaboration with specialist departments and external project participants
- Responsibility for Change Management
- Execution of software integration, support for HW-SW integration
- Support for documenting the Software Architecture and Software Design
- Compliance with valid design and process standards for safety-critical software (DO-178B)
- Software engineering
- Requirements Engineering and Re-engineering; Sample Inspections (from Specification to Code); Tracings
- Project planning and monitoring regarding cost, schedule and progress tracking, material resources and personnel capacity
- Representing the project internally and externally
- Risk management, definition and monitoring of measures to be initiated
- Collaboration on project documentation
- Review of certification documents, design documents, specifications; impact analyses; test cases; test procedures
- Professional preparation and presentation of project status and progress; development of internal and external reporting, reviews, meetings
- Supervision of the system test team
- Project languages: German, English
- Tools/methods: MS Office suite including Visio and MS Project; SAP ERP; SAP SRM; DOORS 9.0; ClearCase; ClearQuest; Reqtify; V-Model; DO-178B, SCRUM
Apr 2010 - Apr 2014
4 years 1 monthHamburg, Germany
Project management of work package Technical Change Management
Airbus Operations GmbH
- Cabin area (A350 program)
- Main focus: in-flight entertainment, wireless systems, cabin intercommunication data system, galley power, passenger seats, cabin attendant seats, monuments (galleys, lavatories, crew rest compartments, etc.)
- Budget responsibility: 2.8 million per year
- Project management, project controlling, commissioning, billing
- Responsible for leading the work package Technical Change Management – A350 cabin
- Development and introduction of the Full Change Process within a new aircraft program
- Introduction of quality management
- Creation of a knowledge database in I-Share for configuration and change managers
- Project planning, KPI and milestone definition, reporting
- Lean Management
- Creation of change notes, base definitions, standard definitions for the cabin
- Execution of changes (Request for Change / Critical Review) for the cabin
- Monitoring implementation and execution of modifications on the aircraft
- Initiation, execution and monitoring of changes (Request for Change / Critical Review) as part of a project
- Ensuring implementation and certifiability (EASA requirements) of changes according to A350 program decisions
- Representation of the Cabin/Cargo & Customisation area on change committees (CCC (Change Control Committee), CCB (Change Control Board))
- Ensuring the entire change workflow
- Maintenance of workflow tools (MODA, MPM, ICC CADB, ACC, CoDaC)
- Tracking and presenting the availability of relevant modifications
- Identifying and solving problems in the workflow
- Engineering and re-engineering the aircraft configuration management rules and procedures
- Knowledge and conflict management
- Creation of technical documentation in the area of cost estimation for customer offer preparation (SCN)
- Creation of the required modifications (technical documents) for certification by EASA
- Supplier (risk-share partner) monitoring
- Project languages: English, French and German
- Tools: MS Project, MS Office, Interleaf, SAP PM, SAP FI/CO (costs for equipment, installation, provisions and options), SAP SRM, Visio, Paintshop Pro, Catia IV (CAD), IRIS, Windchill (SyCM=System Configuration Management), Adobe Photoshop, Adobe Streamline, various Airbus tools (ICC, MODA, TESY, GESY, TAKSY)
Jul 2004 - Mar 2010
5 years 9 monthsHamburg, Germany
Change Management in the Customization area
Airbus Operations GmbH
- Area of electrical cabin systems (A380 program)
- Deputy team leader (12 team members)
- Execution of changes (Request for Change / Critical Review)
- Creation and implementation of modifications
- Initiation, execution and monitoring of changes (Request for Change / Critical Review) as part of a project
- Ensuring implementation and certifiability of changes according to A380 program decisions
- Setup of the CMDB tool (Integrated Change Control - Certification and Attestation Database and Configuration Database) including creation of requirement and process documentation
- Definition of software interfaces between the relevant Airbus tools and CMDB
- Creation of test cases for CMDB
- Selection and support of key users for CMDB
- Creation of CMDB reporting with Crystal Reports
- Leading user acceptance tests for CMDB (Toulouse)
- Leading the document migration from Airbus legacy systems to the new CMDB tool
- CMDB rollout
- Representation of the Cabin/Cargo & Customisation area on change committees (CCC (Change Control Committee), CCB (Change Control Board))
- Ensuring the workflow
- Maintenance of workflow tools (MPM, ICC, ACC, CoDaC)
- Launch and control of Delta -2/-1 activities according to modification opening target dates
- Tracking and presentation of MP status and modification availability
- Identifying and solving problems in the workflow
- Engineering and re-engineering the aircraft configuration management rules and procedures
- Knowledge and conflict management
- Creation of the Airbus Wikipedia for the Change Management area
- Creation of technical documentation in the cabin electrics area for cost estimation for customer offer preparation (SCN)
- Creation of technical documentation for the implementation of modifications (MP, TRS, TD, MAS) through MOD completion
- A380 Change Process Engineering and Re-engineering
- Project languages: English, French and German
- Tools: MS Project, MS Office, SAP, MS Visio, Paintshop Pro, Catia IV (CAD), IRIS, Windchill (SyCM=System Configuration Management), Adobe Photoshop, Adobe Streamline, UML, various Airbus tools (ICC CMDB (Integrated Change Control), ACC2, MODA, TESY, GESY, TAKSY)
Oct 2002 - Jun 2004
1 year 9 monthsHamburg, Germany
Consulting and technical documentation in the area of customizing
Airbus Operations GmbH
- Area of electrical cabin systems (A380 program)
- Configuration and customization management
- Clarification of customer requests (airlines) and requested issues with configuration and customization management
- Creation and maintenance of project plans
- Recording and maintaining all customer options (including development requirements, lead times, equipment and system provisions)
- Creation and evaluation of documentation: SIRD (System Installation Requirements Dossiers), EIRD (Equipment Installation Requirements Dossiers), MOD (Modification Documents), TRS (Technical Repercussion Sheets) regarding information and technical impact on the requested options
- Clarification of impacts on the involved specialist departments (system definition, equipment weights and development costs)
- Technical documentation of the options including creation of technical drawings
- Clarification of impacts on other aircraft component management teams in collaboration with the relevant organizational units
- Creation/merging/consolidation of incoming TRS/SIRD/EIRD/MOD from the Aircraft Component Management Teams
- Recording and processing of change notes (standard changes) for individual test and customer aircraft
- Creation of modification documents for each aircraft fleet
- Creation of technical documentation for standard base equipment of the Airbus A380 (all fleets)
- Creation of technical documentation for the aircraft options of the A380 (all fleets)
- Project languages: English, French and German
- Tools: MS Project, MS Office, Interleaf, Visio, Paintshop Pro, Catia IV (CAD), IRIS, Windchill (SyCM=System Configuration Management), Adobe Photoshop, Adobe Streamline, various Airbus tools (ACC2, MODA, TESY, GESY, TAKSY)
May 2002 - Sep 2002
5 monthsVienna, Austria
Business Process Implementation, Engineering and Re-engineering in the UMTS area
Hutchison Austria GmbH
- Project planning, reporting, controlling, documentation, training
- Developing standards for process knowledge transfer to the business owners and implementing them
- Gap analysis and interface requirements for local UMTS implementation in Austria following the HDP (Hutchison Development Process)
- Coordinating all activities related to the implementation
- Project controlling and reporting
- Creating interview questionnaires and customer journeys
- Implementing change management processes
- Implementing release management processes
- Supporting 5 business analyst teams in billing, CRM, marketing and sales, campaign management, corporate finance and content management
- Identifying local processes with the business owners, analyzing international business processes, multichannel CRM, OLAP, analytical CRM, data mining
- Developing and improving the business organization based on the process analysis results
- Developing training materials
- Creating presentations for the business implementation teams
- Creating reconciliations (queries in MS Access and Excel) for the main processes (from Control, Starteam and Caliber)
- Project language: English and German
- Tools: MS Office, MS Project, Starteam, Control (business processes), Caliber (business components, business use cases, etc.), Describe (creating system use cases), UML
Oct 2001 - Apr 2002
7 monthsHamburg, Germany
Project management, project controlling and contract management
Deutsche BP Aktiengesellschaft
- Project controlling in trade loans business / 120 employees
- Gap analysis and interface requirements for trade loans (car barter, refinancing, equipment loans, installment cash loans, periodic payments, rebates in advance, etc.)
- Creating contract management workflows and transaction handling requirements
- Contract contents and description, contract calculation, contract pricing and amortization, invoicing, financial reporting
- Coaching users in the contract management application (23 employees)
- Technical documentation of the CMA (Contract Management Application)
- Creating training materials for CMA and ERP
- Interface documentation for Oracle Financials and ISPS (ERP system)
- Implementing the CMA satellite (contract management)
- Migrating from JDE to CMA, creating test cases, rolling out contract management tools
- User acceptance testing
- Connecting and integrating CMA with SAP FI/CO, including documentation
- Creating various databases in Access, making reconciliation queries in Oracle Financials and JDE
- Improving and implementing trade loans business processes
- Business process analysis in trade loans business and contract management
- Creating various Excel sheets for controlling
- Project language: English and German
- Tools: ERP system, UML, CMA system, Oracle Financials (AR, AP, GL), MS Office, MS Project, JD Edwards; SAP FI, SAP CO; Progress; ISP-A; ISP-S; IMI; CRM (Siebel)
Apr 2001 - Oct 2001
7 monthsFrankfurt, Germany
Program office IT stabilization, project management, project planning, coaching and controlling
Commerzbank AG
- Team of 3 employees in investment banking - IT securities
- Controlling for about 30 projects (budget, forecasts, analyses, etc.)
- Project planning for about 30 projects
- Training internal staff in controlling and project planning
- Coaching project managers
- Reporting on all projects directly to the Commerzbank board and the steering committee
- Forecasting and budgeting for all IT stabilization projects across Commerzbank headquarters (Frankfurt, London, New York, Tokyo, Prague) for fiscal year 2002
- Creating various databases for project controlling in MS Access
- Creating report templates for project management and implementing their automatic processing in various controlling tools
- All projects had to be completed in extremely short timelines
- Tools: MS Project, MS Excel, MS Access, PDF (Commerzbank's own controlling tool), MS SharpOwl, SAP FI/CO, SAP PM, Visio, ARIS, Primavera/SureTrack
- Project language: English and German
May 2000 - Mar 2001
11 monthsFrankfurt, Germany
Technical support and technical writer
Deutsche Börse Systems AG
- Support for the trading system EUREX releases 4.0 and 4.1 and Energy Exchange (EEX), including clearing
- Creating technical documentation for the EUREX and EEX front end/back end for internal and external system materials
- Writing user manuals for EUREX, EEX including the clearing module
- Creating and maintaining project-critical installation procedures for software developers and testers
- Testing and documenting the test results of the new user interface on a simulated real-time exchange
- Preparing training documentation for the participants (so-called members) of Eurex/EEX (brokers and banks)
- Performing all tasks under very tight deadlines and rollout schedules
- All documentation was created in English
- Tools: MS Project 98, Word 97, Visio, Adobe FrameMaker, Excel 97, Lotus Notes, Primavera
- Project language: English
Oct 1998 - Apr 2000
1 year 7 monthsAachen, Germany
Administration and support for Lotus Notes and Lotus Domino
Hypercope GmbH
- Leading a team of 8 employees
- Administering and supporting Lotus Notes, Lotus Domino, active ISDN cards at Hypercope (technical documentation, training, quality assurance, testing)
- Migrating Lotus Domino R4 to R5 and connecting all Notes clients via LAN and ISDN in data centers and at major customers
- Tools: WinNT 4.0/95/98/2000, Linux, Lotus Notes 4.xx, 5.xx, Domino Designer, LotusScript, MS Office 97/2000, OS/2 Warp 4, Dreamweaver 2.0, HTML, CGI, various web tools, PageMaker 6.5, Adobe Illustrator, Photoshop 5.0, Paradox 8.0, Primavera, SureTrack
- Languages: English, German, French
Oct 1997 - Sep 1998
1 yearAachen, Germany
Sales and Marketing Management
CTO Software GmbH
- Team leadership of 5 staff in industry solutions
- Tools: Windows NT4, MS Office, CTO Software, HTML
Mar 1995 - Oct 1997
2 years 8 monthsAachen, Germany
Hotline Coordination for Industry Solutions
CTO Software GmbH
- Team leadership of 6 staff
- Tools: Windows NT 4/95, MS Office, Novell NetWare, CTO Software, PageMaker, HTML, Java, CGI, Clipper
Mar 1994 - Feb 1995
1 yearAachen, Germany
Marketing Assistant
Dressler Computertechnologie GmbH
- Marketing assistant in parallel computing and IT services
- Tools: MS Office, MS Project, CorelDraw, Ventura Publisher, PageMaker, Adobe Illustrator, Photoshop
Jan 1986 - Dec 1988
3 yearsAachen, Germany
Apprenticeship as an advertising clerk
Fa. Ad Medium
Skills
- Project Management, Consulting
- Change Management
- Configuration Management
- Business Process Analysis (Business Process Analyses)
- Business Design Analysis
- Systems Engineering
- Requirements Management And Requirements Engineering
- Coaching / Training
- Organization / Coordination
- Administration / Support
- Quality Assurance / Testing
- Technical Documentation / Dtp
- Crm / Erp (Siebel And Isps)
- Sap Fi/co/pm/bm/srm
- Itil/prince2/pmi/scrum
- Project Management
- Agile Development (Scrum)
- Controlling
- Administration
- Novell Network
- Testing (Hardware/software)
- Lotus Notes
- Sap Fi/co/srm/pm/bm
- Training, Technical Documentation
- 1st And 2nd Level Support / Hotline
- Setup And Maintenance Of Networks
- Isdn
- Aris
- Primavera
- Control
- Starteam
- Caliber
- Describe
- Itil It Service Manager
- Prince2 Foundation & Practitioner
- Do-178b/c
- Clearquest
- Clearcase
- Doors And Doors Ng
- Cmdb
- Jira
- Confluence
- Kanban
- Requirements Management
- Windchill
- Hardware: As/400, Data Capture Terminals, Embedded Systems, Hp, Macintosh, Pc, Sun, Vax Vms
- Operating Systems: Dos, Mac Os, Ms-dos, Novell, Os/2, Sun Os, Solaris, Unix/aix, Linux, Windows (Up To Including Windows 10)
- Communication / Networks: Ethernet, Fax, Hdlc, Ibm Lan Server, Internet, Intranet, Isdn, Iso/osi, Lan, Lan Manager, Netbeui, Netbios, Novell, Os/2 Network, Pc-anywhere, Routers, Smtp, Tcp/ip, Token Ring, Windows Network
- Programming Languages: Basic, Clipper, Cobol, Dbase, Foxpro, Lotus Notes Script, Paradox, Visual Objects, Html, Java, C, C++
- Db/dc Systems: Ms Access, Bde, Db2, Lotus Notes, Msql / Mysql, Paradox, Sql, Xbase
- Application Systems: Lotus Notes 4.6x/5.x, Datapumps (Lotus Notes), Lotus Domino 4.6x/5.x, Lotus Smartsuite, Ms-office, Ms-project, Primavera / Suretrack, Aris / Aris Toolset, Samba, Sap Erp, Sap Fi, Sap Co, Sap Pm, Sap Srm, Staroffice, Adobe Illustrator, Adobe Framemaker, Adobe Pagemaker, Adobe Photoshop, Adobe Pagemill, Adobe Streamline, Quarkxpress, Macromedia Dreamweaver, Adobe Acrobat, Various Web Tools, Eurex 4.0/4.1, Xetra 4.0/5.0, Netfusion, Coreldraw, Freehand, Starteam, Caliber, Describe, Control, Interleaf, Catia Iv, Siebel (Crm), Doors / Doors Ng, Clearquest, Clearcase, Cmdb
- Methods: Ood, Windchill, Iso/osi Layer Model, Db Design, Event-driven Programming, Quality Assurance, Training, Software Documentation, Hardware Documentation, Image Processing, Financial Accounting, Controlling, Telecommunications, Testing Experience, Specification Writing, Project Management, Office Communication, Sales Management, Marketing, Itil, Prince2, Scrum, V-model And V-model Xt
- Industry Knowledge: Deutsche Börse (German Stock Exchange), Large Banks, Parallel Computers, Telecommunications, E-commerce, Trade, Transport And Logistics, Footwear Industry, Beverage Industry, Chemical Industry, Commodities, Aircraft Manufacturing, Military Products
Languages
German
NativeEnglish
AdvancedFrench
IntermediatePortuguese
ElementaryEducation
Oct 1990 - Jun 1994
University of Applied Sciences Aachen
Diploma in Business Administration, Computer Science, Controlling, Finance, Human Resources, Marketing · Business Administration · Aachen, Germany
Oct 1986 - Jun 1988
Ad Medium
Advertising Clerk · Aachen, Germany
Oct 1984 - Jun 1984
Jackson Central-Merry High
High School Graduation · Jackson, United States
...and 1 more
Certifications & licenses
IBM Certified Specialist - Rational DOORS Next Generation
Test Management with IBM Rational Quality Manager v6.0.5 (IBM Engineering Test Management)
IREB Foundation Level Certification - CPRE FL
Certified SCRUM Master
PMI Agile Certified Practitioner
Certification PRINCE2 Practitioner
Certification PRINCE2 Foundation
Certified IT Service Manager according to ITIL
SAP CO Application Consultant Certification (SAP R3/4.6)
SAP FI Application Consultant Certification (SAP R3/4.6)
Lotus Notes R5 Re-certification (Principal CLP Administration)
Certified Lotus Notes Professional (Principal CLP Administration)
Certified Novell Administrator (CNA)
Certified Novell Engineer (CNE)
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