Frederic Pierre
Salesforce Specialist / Business Analyst
Experience
Jul 2021 - Present
4 years 1 monthDüsseldorf, Germany
Salesforce Specialist / Business Analyst
Freelancer
- Supporting several clients as full project member or tactical projects including consulting, solutioning, customizations and general administration.
Jul 2016 - Mar 2021
4 years 9 monthsDüsseldorf, Germany
Salesforce Consultant
Accenture Technology
- Working as a consultant within the Salesforce business unit in several projects related to delivery of IT projects focusing Salesforce.com solutions.
- My Project activities varied from strategic Salesforce solution planning including Scoping, High level Solutioning and requirements engineering but also configuring & customizing the system.
May 2016 - Jun 2016
2 monthsDüsseldorf, Germany
Trainee Program Salesforce
Accenture Technology
- Conduction of case study and implementation of a campaign management solution with Salesforce with the prerequisite to pass administrator exam.
- Several workshops such as soft skill training, design thinking, presenting, intercultural behavior, conflict management.
Mar 2014 - Aug 2014
6 monthsHamburg, Germany
Internship - Supply Chain Management
Lufthansa Technik
- Potential analysis for automatic spare parts vending-machines, conduction of a market analysis for automatic-spending solutions and creation of an VBA based tool to manage availability of parts for Aero maintenance.
Creation Of User Guide For Agile Transformation
- Creation of an agile playbook in Confluence and PowerPoint to define central capabilities such as change management, roll-out, testing, KPIs or testing approach.
- General Salesforce Solution
Customer Journey Implementation
- Implementing several Customer & Partner engagements with Marketing clouds Journey Builder.
- Marketing Cloud
Implementation Of A Starting Sales Cloud Set Up
- Configuration & customization of required Campaigns & business processes, user set up, and training to create a first usable Salesforce starting version.
- Sales Cloud & Pardot
Implementation Of Health Cloud MVP
- Implementing a digital homecare business sector with health cloud including digitizing paper work, visit recordings, surveys, order management and general Patient management.
- Sales Cloud, Service Cloud & Health Cloud
Implementation Of Middleware PaaS Dell Boomi
- Implementation of a new PaaS product on client site and implementing user stories within a scrum based approach from and to Salesforce.
- Experience Cloud & Dell Boomi
Multi-Country Requirements Streamlining For A Global Pardot Template
- Pardot discovery to gather requirements from 8 different markets using Pardot to propose a global template in order to prepare the markets’ migration to the new multi-org Pardot Lightning app.
- Fit/Gap Analysis to recommend the best approach for the roll-out of a global template.
- Salesforce Pardot
Requirements Management For An On-Trade Sales Teams
- Creation of a PPT presentation including high lev. el requirements, project scope, project approach, customer journeys, personas and roadmap which served as reference for RFPs.
- Creation of excel based vendor evaluation score card.
- Custom Sales Application with Sales Cloud
Roll-Out SPOC (Single Point Of Contact) For Lead Generation App And Service Cloud
- Leading end-to-end market roll outs through a template including market onboarding, preparation, execution post execution and support including product demos, local change & timeline management, UAT for 4 rollout countries.
- Commerce Cloud, Custom App & Service Cloud
Scope, Project & Solution Planning For Salesforce Implementation
- Conducting interviews with the business units Sales and Marketing to collect business use cases, requirements and priorities in order to create an implementation plan and approach for Sales Cloud and Pardot.
- Providing ongoing guidance for the implementation.
- Sales Cloud, Pardot
Use Case Analysis And Pilot Implementation For Digital Signage With Docusign
- Process definition and analysis of selected use cases to identify highest value for first pilot implementation.
- Creation of procedure Model to better analyze and approach future use cases for digital signage including capability matching, readiness level, assessment tasks and a complexity cluster.
- Salesforce & SAP Solutions
Visit Process Analysis Requirements Gathering
- Template based requirements gathering with CRM Manager in order to define the To-Be Salesforce solution.
- Creation of scope analysis with MVP requirements & high level solution architecture and implementation of the solution.
- Sales Cloud & Service Cloud
Summary
Salesforce Specialist with multiple project experience in different industries across Salesforce solutions trying to help clients as Salesforce Business Analyst, Product Owner or Administrator to achieve customer oriented solutions.
Languages
German
NativeEnglish
AdvancedFrench
Advanced Education
Aug 2012 - Dec 2012
British Columbia Institute of Technology
Operations Management · Canada
Apr 2011 - May 2015
University of Applied Sciences Berlin
Bachelor of Science · Industrial Engineering · Berlin, Germany · 1,6
Certifications & licenses
Boomi Specialist
Dell Boomi
Salesforce Administrator
Salesforce
Salesforce Advanced Administrator
Salesforce
Salesforce Email Specialist
Salesforce
Salesforce Integration Specialist
Salesforce
Salesforce Marketing Cloud Consultant
Salesforce
Salesforce Pardot Specialist
Salesforce
Salesforce Platform App Builder
Salesforce
Salesforce Platform Developer I
Salesforce
Salesforce Platform Developer II
Salesforce
Salesforce Sales Cloud Consultant
Salesforce
Salesforce Service Cloud Consultant
Salesforce
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