Wiam A. - Technical Lead Consultant Salesforce

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Frankfurt, Germany

Experience

Nov 2020 - Dec 2022

2 years 2 months

Technical Lead Consultant Salesforce

DB Systel GmbH

Trusted advisor for subsidiaries of Deutsche Bahn in Europe and the UK. Leading a team of 9 consultants.
Responsible for project management, acquiring new clients, implementation/development, architecture, integration and training
Encouraging the personal growth of the consulting team in building know-how, best practice approaches, and business analysis methods
Designed and implemented a new onboarding process for clients, improving customer satisfaction
Introduced Salesforce guidelines and standards in implementations to reduce technical debt and ensure consistent delivery

Oct 2017 - Oct 2020

3 years 1 month

Salesforce Associate Consultant

Persistent Systems

Salesforce consultant for SMEs and large companies to digitize business processes with Salesforce and Marketing Cloud.
Sprint planning and management of the delivery pipeline as a project manager
Implementation of new Salesforce instances for clients following Salesforce best practices
Business workshops with clients and training of Salesforce users
Close collaboration with developers to deliver customer-focused, high-quality solutions
Data migrations and integration of third-party solutions

Mar 2015 - Sep 2017

2 years 7 months

Frankfurt, Germany

CRM-Manager

Fraport AG

Responsible for e-commerce business and CRM activities. Launched SEO & SEA measures and online marketing campaigns to strengthen customer relationships. Analyzed webshop traffic to gain insights into customer behavior.
Managed activities of marketing agencies
Further developed the webshop by introducing new products, services and payment methods
Built a CRM strategy and used Salesforce as a pilot
Web analysis by tracking customer activity on the webshop

Jan 2013 - Feb 2015

2 years 2 months

Frankfurt, Germany

E-Commerce Analyst

Fraport AG

Supported e-commerce and CRM activities, such as SEO and SEA, webshop development, customer relationship management and web analysis/reporting.
Conducted web analysis and prepared reports
Assisted in e-commerce projects

Germany

Project Manager and Business Analyst

Colliers International Deutschland GmbH

Served as project manager and business analyst. Prepared mock-ups and designed solutions to meet business requirements. Developed a tool to distribute broker commissions for property transactions. Coordinated testing of the delivery pipeline and handled defect management as part of quality assurance and release cycle planning.

Germany

Consultant

DB Netz AG

Consultant for the implementation of Marketing Cloud and customization of existing automations. Developed an automated customer number assignment from an original Excel list using Lightning Web Components, APEX Actions, and Screen Flow.

Germany

Trusted Advisor and Project Manager

DB Vertrieb GmbH

Trusted advisor and project manager for the contract management team. Designed an end-to-end digital contract process with Experience Cloud and Flows. Introduced a document generation tool integrated into Salesforce to create PDF/Word contracts.

Germany

Consultant

DERECO Holding GmbH

Consultant for the introduction of a Salesforce instance to digitize the acquisition and sales process in real estate transactions. Migrated data from the old CRM system to the new Salesforce instance. Connected the Salesforce instance to an external data store.

Germany

Business Analyst

Telefonica Germany GmbH & Co. KG

Business analyst for business units, advising and gathering requirements in Salesforce. Supported requirements from workshop to technical implementation.

Summary

Technically skilled, triple-certified Salesforce Consultant and architect in developing Salesforce Sales, Service and Marketing Cloud solutions. Proven abilities in analyzing, designing and optimizing business processes with hands-on project experience.

Lead consultant and promoter of know-how within the team to deliver quality consulting services in implementation, boosting user adoption and using best practices.