Interim HR & Organizational Change Manager DACH

Teaching International Business Management master's students: "Managing Transformation & Change" Incl. exam (5 ECTS)

• Project (Apr 2024 – Sep 2024): Senior human-centered change consultant for Salesforce at a food manufacturer; responsible for change management strategy for a global CRM (Salesforce Sales Cloud) roll-out in India, Asia, AMEA, and the US. Tasks included change impact analysis, stakeholder engagement planning, change leaders' workshops, communication planning (including testimonial concept), organizational change readiness assessment, and co-creating the training plan.

• Project (May 2024 – June 2024): Senior organizational change management consultant for a pharmacy; developed the change strategy for a digitalization initiative (Salesforce Sales Cloud/Field Service).

• Project (Feb 2024 – April 2024): Senior human-centered change consultant for Salesforce in the telecommunications sector; provided change consulting to a process & portfolio transformation team for a digitalization initiative (Salesforce Service Cloud), reviewed and developed the change story and communication materials, conducted an organizational change readiness assessment (Salesforce Change Landscape Diagnostic) and interviews, and co-created the communication plan and change strategy.

• Project (Sep 2023 – March 2024): Organizational change management consultant for a technology company; led the implementation of Microsoft Dynamics D365 (ERP) using a Prosci-based change approach, reporting internationally to the Head of OCM.

• Interim mandate (Oct 2022 – March 2023): Interim HR Manager DACH in the hospitality/holiday parks sector; managed HR and change management including a gas crisis project, business process outsourcing (payroll) reorganization, team leadership (HRIS, payroll, administration, business partner), and international reporting to the Head of HR.

• Project (Oct 2022): Sales & marketing consultant/coach focusing on building sales & marketing based on DISC and developing DISC profile-specific sales & marketing materials.

• Interim mandate (Oct 2022 – Dec 2022): Organizational change management consultant for the health & life science industry; managed outsourcing of business units, organizational restructuring, management and project oversight, stakeholder management, works council and legal negotiations, and the execution of a new organizational structure with international reporting to the Head of HR Operations EMEA.

• Country Manager Germany/Austria (Dec 2019 – March 2022): Reported to Actic Group's CEO in Sweden; managed general business operations including P&L responsibility, market representation, close collaboration with national and international management, high-level HR case consultation, change management strategies, leadership development and training programs, monthly financial reviews and audit coordination, sales campaign strategy and KPI reporting, operational process improvements, digitalization projects, budgeting, product and service management, portfolio management, lease negotiations, and stakeholder management.

• Head of Office Management/Finance Support Germany/Austria (Mar 2019 – Mar 2022): Managed structured commercial processes and process optimizations with the finance department, conducted BPO analyses, served as the point of contact for finance, IT, and office-related matters, led an office manager, and managed landlord relations; also implemented digital transformation initiatives including standardizing freelancer invoicing and new documentation systems; handled government support package applications during COVID-19.

• Head of Customer Service Germany/Austria (Mar 2019 – Mar 2022): Responsible for stakeholder management, external partnerships, bad debt management, budget responsibility, NPS analysis and action plans, B2C communication strategies, interface optimization with finance and external partners, and leading a team of up to five customer service staff with coaching and restructuring of team responsibilities.

• Human Resources Manager Germany/Austria (Jan 2017 – Sep 2020): Provided HR support in management issues, HR controlling, and KPI reporting; conducted onboarding and offboarding and handled labor law cases; developed and implemented new regulations and standards in change and project management including digitalization, process optimization, and behavior change projects; delivered individual and team coaching, leadership workshops, DISC analysis, conflict management, employee surveys, and established the Actic Academy (LMS); oversaw recruitment strategy and in-house payroll management.

• As a management trainee at ALDI Süd, experienced the full spectrum of a Regional Sales Manager role including sales processes, recruitment, staffing, packaging, warehousing, procurement and self-management of an Aldi Süd supermarket for two weeks.

• Participated as a student consultant leading a team project for the implementation of TME to increase efficiency and reduce muda; awarded by the university (No.1) and Six Sigma Deutschland e.V. (No.4).

• Managed accounts payable, supplier management and property management.

• Completed on-the-job training combined with business school education in commercial management including training for the IHK exam.